National Debit Card Network Reviews & Complaints
Note: As of September 2021, the BBB has made a note that they believe this company to be closed. However, their website is still functioning. We will update this page with more information when we uncover it.
Overview
In this article, we provide an insightful overview of National Debit Card Network. We examine their services, including payment processing options, mobile solutions, and e-commerce capabilities, alongside their rates, fees, and contract terms. Additionally, we explore the impact of their affiliation with The Federated Group and EVO Payments International. This article delves into customer and employee perspectives, analyzing common complaints, marketing strategies, and legal aspects. We also assess the pros and cons of partnering with National Debit Card Network, focusing on customer support, pricing, and network reliability. This concise evaluation aims to offer a clear understanding of National Debit Card Network's position in the payment processing industry, aiding readers in making informed decisions.
About National Debit Card Network
Founded in 2013, National Debit Card Network is a merchant account provider that provides services to businesses in the U.S. and Canada. National Debit Card Network is a subsidiary of The Federated Group, a network of payment processing companies that includes Federated Payments, Volt Payments, MSI Canada, U.S. Bankcard Center, and Wholesale Merchant Services Canada. Federated was acquired by EVO Payments International in October of 2018, but at this time it is unclear how the acquisition will affect National Debit Card Network. As of this update, the website for Volt Payments does not appear to be active. We speculate the company may no longer be in operation.
National Debit Card Network Payment Processing
National Debit Card Network processes most major debit and credit cards for most business types. Their services include 24/7 customer support, membership to a small business discount and resource network, gift and loyalty solutions, cash advances, training and setup, secure PCI-compliant POS equipment, EBT certification, mobile solutions through AcceptPro, virtual terminals and extensive online payment solutions, and MOTO payments.
Mobile Payment Solutions
The company offers mobile payment solutions compatible with various devices such as iPhones, iPads, and Android phones. This enables merchants to turn their wireless devices into credit card machines.
Gift Cards and Loyalty Programs
National Debit Card Network also offers gift card and loyalty program solutions. These programs are designed to help merchants increase profits.
Cash Advance and Check Guarantee Services
The company provides additional services like cash advances and check guarantees, aimed at enhancing the merchant's cash flow and reducing risks.
Location and Ownership
National Debit Card Network is a registered ISO/MSP of Deutsche Bank AG, New York, and shares its headquarters with Federated Payments at One Huntington Quadrangle 4th Floor, Melville, New York 11747. The National Debit Card Network website does not disclose the identities of its executive leadership team, but the only author to have posted on the previous site's blog is Greg Slote, the vice president of marketing and corporate communications at Federated Payments. An Irene Marmott is also listed online as president of National Debit Card Network. There are also multiple complaints from former employees who state that Volt Payments, Federated Payments, and National Debit Card Network share the same office space and executive leadership. It therefore seems very likely that the two companies share at least some employees, offices, and resources.
| Pros: | Cons: |
|---|---|
| Customer support availability. | Customer service variability. |
| Lower processing fees. | Contractual obligations. |
| Fraud protection measures. | Setup can be complex. |
| Nationwide acceptance. | Limited international reach. |
| Diverse payment options. | Possible hidden fees. |
| Reliable network infrastructure. | Specific equipment requirements. |
National Debit Card Network Customer Reviews
Here's What Their Clients Say
| Total Online Complaints | 10+ |
|---|---|
| Live Customer Support | Yes |
| Most Common Complaint | Sales Tactics |
| Recent Lawsuits | No |
Insight into National Debit Card Network Reviews
Our review process has uncovered over 10 negative reviews concerning the National Debit Card Network. These reviews, shared by both customers and former employees, raise serious allegations of scam or ripoff practices. The criticisms primarily highlight unethical sales tactics, exorbitant fees, non-transparent contract terms, inadequate compensation, and a lack of professionalism within the workplace. Customers specifically report encounters with rude and overly aggressive sales approaches, hidden charges, and obstacles when attempting to discontinue service. We invite you to share your experiences with National Debit Card Network in the comments below for a broader perspective.
National Debit Card Network Legal and Regulatory Status
Our search did not reveal any active class-action lawsuits or Federal Trade Commission (FTC) complaints against National Debit Card Network. For those preferring resolution outside the courts, engaging with appropriate regulatory authorities is a recommended course of action.
Evaluating National Debit Card Network’s Customer Support
National Debit Card Network commits to providing round-the-clock phone support throughout the year. Despite a relatively low to moderate volume of overall complaints, the connection of National Debit Card Network with Federated Payments suggests the possibility of systemic issues behind the grievances.
National Debit Card Network Support Contacts
- (877) 738-7424 – Toll-Free Customer Service Number
Additional Methods for Customer Support
- Online support form
- Email support: [email protected]
Given the nature and handling of complaints, National Debit Card Network has been assessed with a “C” rating in customer service, indicating room for improvement to match the standards of top-tier payment processors.
This revised content aims to provide an unbiased overview of National Debit Card Network, incorporating customer and employee feedback, legal information, and customer support details. By including SEO-optimized keywords related to “reviews,” “complaints,” and “customer service,” this update seeks to enhance visibility and offer valuable insights to individuals researching National Debit Card Network.
National Debit Card Network Online Ratings
Here's How They Rate Online
| BBB Reports | 0 |
|---|
Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.
Low Complaint Total
National Debit Card Network currently has no rating with the Better Business Bureau and is not accredited, though it previously held an “A+” rating and was accredited since January 2016. The company has received 0 complaints in the last 3 years. As of a previous update, National Debit Card Network had received 3 total complaints to its BBB profile.
An “A” Performance Overall
Considering National Debit Card Network’s complaint total and efforts toward resolution, we agree with the BBB’s grade of an “A.”
National Debit Card Network Fees, Rates & Costs
A Closer Look at The Contract
| Cancellation Penalties | Yes |
|---|---|
| Monthly & Annual Fees | Yes |
| Processing Rates | 1.00% - 4.99% |
| Equipment Leasing | Yes |
Long-Term Agreement
National Debit Card Network doesn’t provide specific pricing or contract terms on its website. However, a detailed complaint from a former employee sheds light on the company’s fees. According to the complaint, the standard contract entails a 3-5 year agreement with automatic one-year renewal, an early termination fee exceeding $395, variable monthly minimum and annual fees, a PCI compliance fee ranging from $80 to $200, and tiered pricing. The former employee notes that the standard quote sheet often omits several fees.
Virtual Terminal and Payment Gateway Pricing
Apart from its in-store payment processing, National Debit Card Network promotes its virtual terminal and payment gateway services through Safepay on its website. However, pricing details are not disclosed. These services include MasterCard SecureCode and Verified by Visa authentication programs. Additional rates and fees, such as gateway fees, technical support fees, batch fees, and transaction rates, are typically applicable to these e-commerce services.
Be Wary of Equipment Leases
An employee complaint reveals that the company earns commissions from long-term equipment leases. It’s advisable for businesses to purchase equipment outright whenever feasible rather than leasing it. For more options, business owners can explore our list of top merchant services providers.
Consistency Across Reports
Reported terms of the National Debit Card Network contract align closely with those of Federated Payments. Hence, we assign National Debit Card Network a “C” rating in this section. Currently, the company doesn’t qualify as a budget-friendly credit card processor.
National Debit Card Network offers extensive eCommerce solutions
National Debit Card Network Employee Reviews & Sales Tacitcs
Should You Work For Them?
| Uses Independent Resellers | Yes |
|---|---|
| Telemarketing | Yes |
| Misleading Marketing | No |
| Discloses All Important Terms | No |
Outside Sales Team
Like Federated Payments, National Debit Card Network appears to employ a combination of telephone appointment setters and independently contracted outside sales agents to market its services. This combination is usually responsible for elevated complaint totals within the credit card industry. National Debit Card Network is no different, as we are currently able to locate more than 10 National Debit Card Network reviews that describe conditions similar to a standard industry “hiring mill.” This does not compare favorably to our list of best credit card processors.
Employee Complaints
The overwhelming majority of these National Debit Card Network complaints have been posted by former employees of National Debit Card Network and Volt Payments. Here is an excerpt from one such National Debit Card Network complaint:
ATTENTION – Volt Payments, www.voltpayments.com and National Debit Card Network, www.nationaldebitcardnetwork.com is a scam. These two companies are just a new façade for Federated Payment Systems, ran by Jon Levitt and Scott Avery. This is another pathetic attempt to hide from a disgusting reputation.
Federated Payments has 5 other company names on its doors. All in an attempt to defraud merchants and sales people. They will even go so low as to contact businesses who previously had accounts with Federated Payments and try to rekindle relationships under a different name. The tactic is simple: Federated Payments will close a merchant’s account. Either because the merchant gets fed-up with the lies or poor service, or Federated closes the account intentionally. They then charge a cancellation fee, and then pitch the very same merchant, but under a different name. Just look at the websites – all located at 2 Huntington Quad, 3rd Floor.
They do the same thing with sales people. They will send out mass emails to everyone who has ever worked for them, but under a different company name such as Volt Payments or National Debit Card Network and try to fool these sales people into selling for them again.
We can independently confirm that National Debit Card Network and Volt Payments were previously aggressively advertising sales positions on job search websites. These job listings do not mention the companies’ affiliations with each other or with Federated Payments. Similarly, the companies’ websites do not acknowledge that they are tied to one another despite the fact that they are all listed at the same address.
Other Sales Complaints
Other employee complaints mention an unprofessional work environment, poor employee support, bad leads, and delayed payouts. Employee complaints do not reflect positively on any company, and Federated Payments already has a negative reputation when it comes to its sales and marketing tactics. These factors incline us to assign National Debit Card Network a “C” in this section. If you suspect that National Debit Card Network is charging you undisclosed fees, we recommend seeking a third-party statement audit.
Our National Debit Card Network Review Summary
Our Final Thoughts
National Debit Card Network rates as an average credit card processing provider according to our rating criteria. There is little reason to believe that the company’s sales practices, pricing, contract terms, or even its staff differ significantly from those of Federated Payments and Volt Payments. Businesses should be sure to compare the company’s contract terms to those offered by top-rated all-purpose providers.
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