Prodigy Payment Systems Review


Overall Rating Breakdown
Sales & Marketing Tactics
Costs & Contract Terms
Complaints & Service
BBB Rating

Prodigy Payment Systems

"D" Credit Card Processor Rating

Last Updated: June 25, 2014
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Jump to: Sales & Marketing | Costs & Contract | Complaints & Service | BBB Complaints

Prodigy Payment Systems Overview

Prodigy Payment Systems Logo

Prodigy Payment Systems Logo

Prodigy Payment Systems (prodigypay.com) is an alternate business name of Encore Payment Systems. The company is based out of Addison, Texas, and was founded in 2004. Prodigy Payment’s overall rating is based on our Encore Payment Systems review.

Along with Momentum Payment Systems, Prodigy Payment Systems appears to have been created for the sole purpose of absorbing complaints that would otherwise have been filed against Encore Payments Systems. The services offered by these three entities do no appear to vary in any significant way, and they are all headquartered at the same address.

Prodigy Payment Systems Sales & Marketing Tactics | D

This section is covered in the Encore Payment review.

Summary:

  • Ethically questionable marketing
  • Use of multiple business names
  • Hiring mill” recruiting strategy of Independent Sales Agents (ISAs)
  • Agents appear to receive higher commissions for selling expensive contracts and rates
  • Underwriting policies allow for excessive fees and contract terms
  • Markets expensive and non-cancellable equipment leases

Prodigy Payment Systems Costs & Contract Terms | D

Prodigy Payment uses the same merchant account agreement as Encore. An older version is available below. Merchants have reported even more expensive contract terms than those shown in the linked document.

Summary:

  • Pricing will vary by merchant based on business type and sales agent.
  • Standard contract includes 3-year service agreement
  • Early Termination Fee (ETF) of $195 but some merchants have reported ETFs of $450 or more
  • Equipment leases often have a four-year commitment and cannot be cancelled without paying the full lease amount, often in the thousands of dollars (leasing equipment is optional)
Click here to see a copy of the standard Encore Payment Systems contract
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Prodigy Payment Systems Complaints & Service | D

This section is covered in the Encore Review.

Summary:

  • Company has received a moderate-to-high number of complaints for time in business.
  • Numerous complaints have been filed by former employees and agents.
  • Common complaints include expensive and non-cancellable equipment leases, and undisclosed/”hidden” fees.

Prodigy Payment Systems BBB Report | D (CPO Adjusted)

Prodigy Payment Systems has its own Better Business Bureau (BBB) report. As of this review, the company is not accredited with the BBB and has a “C-” rating. The BBB is reporting 77 complaints filed in the last 36 months (up from 76 as of our last review); however, there are 180 complaints when combining all the known DBAs together. Please see the Encore Payment Systems review for full details on this company’s BBB complaints. Based on the complaint count and resolution ratio, we are adjusting the rating to a “D” for the purposes of this review. You can learn more about why we adjust BBB ratings in our rating criteria.

Bottom Line

Prodigy Payment Systems rates very poorly as a merchant services provider due to its deceptive sales practices, its poor customer service reviews, its expensive contract terms, and its negatively trending BBB report. For a full understanding of Prodigy Payment Systems, please visit the Encore Payment Systems review.

Leave your review of Prodigy Payment Systems in the comment section below:


Prodigy Payment Systems Review

Rated 1.5 Out of 5 Stars
Reviewed by Phillip Parker
Reviewed on 2014-06-25 10:23:53

UPDATED: June 25, 2014 – Prodigy Payment Systems (prodigypay.com) is an alternate business name of Encore Payment Systems. The company is based out of Addison, Texas, was founded in 2004, and has a moderate amount of public complaints. Learn more in this Prodigy Payment Systems review.

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About the author

Phillip Parker

Phillip Parker is a former merchant services agent turned small business advocate and the author of "Fee Sweep," which teaches merchants how to dramatically lower their processing rates, eliminate junk fees, and avoid fine-print scams. He founded CardPaymentOptions.com to help merchants enact positive change in the credit card processing industry.



 
Phillip can help you find an ethical and honest processor that will offer you great rates. Click here to request a free provider consultation.

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21 comments

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  1. chad gilchrist

    They were supposed to be competing with square. I was supposed to be paying on average 1.7 percent with 0 fees or commitment. They LIED. Do not listen to there representitave they only go by the contract and they will hammer you. They Gave me all these numbers that turned out to be untrue. They told me I wasn’t locked in and I could get out any time which was a lie. I noticed my bank account kept getting unusual charges turns out prodigy has all this fine print where they take a 100 dollars a year and 10 dollars a Monty. They were draining me and when I called to cancel they told me I would have to pay 600 dollars to get out of a 4 year agreement that I had no idea about. When I asked the representative about the guy who explained the contract she said the fine print says they’re not responsible for anything they tell you.

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  2. Maria

    THIS IS THE WORST CARD PROCESSING COMPANY IN EXISTENCE!
    Please never do business with Prodigy, I’ve had the worst experience with them, their customer service basically gets paid to take you in circles without resolving anything! I am trying to cancel with them because they refused to reimburse me for the cancellation fee of my previous card processor and they still have not given me the $200.00 rebate the sales rep specified in the contract!
    They really top off the horrible experience with a $450.00 cancellation fee, I’m surprised they are still in business.

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  3. Lisa Marle

    DO NOT USE PRODIGY PAYMENT SERVICES. Upon the completion of our 2 year contract they continued to charge us monthly fees for 5 months despite of phone calls, emails and faxes we did not wish to renew. They also charged us a $250 cancellation fee despite our contract being complete. They stated without proper notification of wish to cancel (which we tried many times) the contract automatically renews and therefore we need to pay a cancellation fee.

    I think we may take this to court to fight. I have never had this many headaches with any other business!

    Lisa M.

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    1. Jane

      Lisa,
      I just read your note and want to share with you some language we used that helped us get ‘disconnected’ from Prodigy. My husband called numerous times and FINALLY was told that if he in fact used this phrasing, “I do not wish to renew my contract” that would work. In fact, he was also instructed to refer to his contract and it did reference that terminology in the contract.
      At the time when we contacted Prodigy instructing them that we no longer cared to use the service, they advised us to fax them a letter of cancellation. After doing so they continued to charge our bank account and of course made us jump through hoops to terminate our contract. They debited our account $350. for cancellation charges and eventually did credit us back.
      It’s unfortunate that NO ONE has shut them down. They are thieves and deserve to have their business license revoked.
      I am sure sorry that this has happened to yet another individual. Can’t imagine how many others this has happened to that haven’t written about their experience.
      GOOD LUCK

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      1. Ashmead Rahaman

        Call the attorney general in Addison TX. if not call the news media…. Lets all get together and expose this company, they did the same thing to me.

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  4. Bud Buds Place Inc.

    I called Prodigy Systems to cancel payments taken from my checking accouont. When i talked to agent SHANTE , she said to call back in 24 hours. Did that, 3 times, still no responce from her. I told her that my Auto Repair business closed Dec 31 2012, and needed to have final statement forwarded to me. Please have this done ASAP. [Redacted: Account Information] Thank You.

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