Prodigy Payment Systems Review

7 comments

1. Jerry Miller

   April 13, 2012 at 5:03 am (UTC -7)

   Reply

   My prodigy rep has taken a leave of absense and cannot be reached. I am in the middle of trying to deicide if I want to change. Am I in trouble???? Can I go back to my original company????? My terminal was free and I was promised they would pay my cancelation fee. Not gonna happen right????? My appointment with the regional manager(with them for 3 years) Ha. will be Monday April 17th, 2012. Help!!!!!!

   1. Sue Humbyrd

      April 13, 2012 at 5:06 pm (UTC -7)

      Reply

      Jerry: I don’t know about your contract, but my Heartland Rep (the machine I had before Prodigy) told me I had 60 days to cancel, which I did–but I was hooked on a lease agreement for the machine, which doesn’t sound like the same offer you have. The contract stated I had 7 days to cancel the lease, which I did not read, since the rep assured me there would be no problem if I decided to cancel–said she would pick up the machine and give it to someone else, which never happened. She disappeared once she had me hooked–will not answer her cell phone. I went back to Heartland. There are plenty of reputable companies out there and I would never advise anyone to deal with Prodigy. You might just check with your other company, as that’s how I found out all the bad news–the Heartland Rep called me when they notified her of the cancellation and I was able to go back without any fee.

2. Sue Humbyrd

   April 12, 2012 at 7:07 am (UTC -7)

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   Followup to previous comment I posted. I looked up the credit card machine that I “leased” through Prodigy, and it sells for $211 on Amazon. Northern Leasing charged me $106 for taxes and insurance, which is a yearly thing, plus monthly payment of $46.81 for the 4 years. Contract says $39.95, plus I was supposed to get a rebate of $400 which was supposed to be applied to the leasing agreement and I have never seen. Actually haven’t seen any statement from Northern Leasing as to what they are charging and why. As Mike and Nick says, this company is crooked, and all their sales reps are responsible for is to get you to sign on the dotted lines anyway they can, which includes lieing and then they are out of the picture. BEWARE of anyone who comes in to your business trying to sell you on the Prodigy Payment Systems. This rep almost hooked another business in town, but because they read these reviews, she was able to get out before she got hooked.

3. Mike

   April 9, 2012 at 9:28 am (UTC -7)

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   I cannot begin to tell you the problems we have had with Prodigy. We fell for a sales pitch and ended up going with them. Our first week we processed a few payments and never got any of it in our bank account. We kept calling and they kept stalling by the end of the second week they were “holding” about 4 grand and none of it was going into our account. They told us that they were holding these deposits until we have actually completed the events (most were deposits for events from 6-12 months away. We sent them a cancelation letter and reset our terminals to go back to our regular processor. We also cancelled our bank and put a stop payment on any future payments to this company. The stop payment ended 6 months later and then we come to find out that this company has been taking money out of our account for the last 6 months because they said they never sent got the cancelation letter. We have been in business for 20 years and have never ran into a more crooked company. I have been a member for 12 years of the BBB and didn’t even check out this company before going with them. We have been really taken to the cleaners by prodigy and felt we needed to warn everybody we can about this very crooked company.

   1. Teresa

      May 16, 2012 at 2:23 pm (UTC -7)

      Reply

      I too fell for their sales pitch and agree with Mike,that this is a crooked company.The two I spoke with said I could always call with any questions that I had on any issues that may surface and speak directly with them.I made several calls to ask on many issues that arose over time and neither one to be available,nor did they return my calls.A Red Flag went up as this continued to happen with all my calls.One to be deathly sick and on leave,the other over seas getting married.I faxed my cancellation in on time so no charges would be taken from account,but still was charged a one year membership fee and early termination fee and 3 months merchant club fee! The not so nice lady I spoke with said the fax was not signed therefore the cancellation meant nothing without the signature.The fax did have a header with our company logo so they knew it was legit.How about common curtisy from someone saying ,”We received your fax on cancelling but need a signature for it to go thru.” They waited until after the 3 month trial period ended to let me know this when they received my fax 3 days on time!

4. Nick

   February 1, 2012 at 12:37 pm (UTC -7)

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   This company is as crooked as they come. After assuring and promising me that they would cover any cancellation fee of my previous company, I send them the bill for reimbursement and then they say they will only pay up to $450. The cancellation fee was close to $3,000.

   Why does it not say this on the contract and why did every single Prodigy rep I talked to neglect to tell me there is a $450 reimbursement limit on cancellation fees from previous companies?

   I already filed a couple of complaints and will continue to expose the corrupt sales practices of Prodigy / Momentum / Encore payment systems.

5. Sue Humbyrd

   January 16, 2012 at 7:42 pm (UTC -7)

   Reply

   I had my own credit card machine which I had purchased from Heartland and was doing business with them. A sales rep from Prodigy came in our restaurant with her sales pitch about how much cheaper the rates were even if we leased the machine for 4 years. I wound up changing to prodigy, only to find that what I was told and what really happens are not the same. The worst thing, I found out too late, is the lease was not with Prodigy, but with Lease Source, Inc., who I guess is aka Northern Leasing Company, which is the company who submitted the bank draft to our bank.
   The lease we signed doesn’t even mention Northern Leasing. I have cancelled with Prodigy, but I am still responsible for the lease (the machine I found out later sells for $350-$400, and I signed up for 4 years at $47.+ per month. I signed the contracts, so I am responsible, but the rep misrepresented the facts. Don’t ever sign anything until you have checked out the company through BBB & Attorney General’s Office.
   When I finally did, it made me sick to see all the complaints filed about Northern Leasing.