Alliance Bankcard Services 2023: Reviews & Complaints
Founded in 2000, Alliance Bankcard Services is a California-based merchant account provider that appears to market itself both to English-speaking merchants and to merchants who primarily speak Chinese. They are resellers of Elavon products.
Alliance Bankcard Services Payment Processing
Alliance Bankcard Services processes all major debit and credit cards for most business types. Their services include EMV card readers and swipers, POS systems, mobile solutions, ACH, contactless payments, EBT, gift cards, and e-commerce solutions including virtual terminals and payment gateways.
Point of Sale Solutions
Alliance Bankcard Services offers POS solutions to help businesses improve their operations and customer service. They provide traditional POS terminals and advanced POS systems with integrated features like inventory management, staff management, and detailed reporting. These systems can cater to various business types, ranging from restaurants to retail stores, and can be tailored to meet specific business needs.
Mobile Payment Processing
For businesses on the move, Alliance Bankcard Services offers mobile payment processing solutions. These allow businesses to accept payments anywhere using a mobile device. This feature is beneficial for businesses that frequently operate outside of a traditional storefront, such as event vendors or field service providers.
Online Payment Gateway
Recognizing the rise of e-commerce, Alliance Bankcard Services offers an online payment gateway service. This feature allows businesses to accept payments online securely, making it ideal for e-commerce businesses. It supports various payment methods, enabling businesses to cater to customers both locally and internationally.
Security and Compliance
Alliance Bankcard Services places a high emphasis on payment security. They offer PCI compliant solutions and employ technologies like EMV and encryption to ensure transaction safety. By using these services, businesses can protect their customer’s data and their reputation.
Customizable Gift and Loyalty Card Programs
Beyond payment processing, Alliance Bankcard Services offers customizable gift and loyalty card programs. These can help businesses increase brand awareness, attract new customers, and encourage repeat business.
Location & Ownership
Alliance Bankcard Services is a registered MSP/ISO of Elavon, Inc. Georgia. Alliance Bankcard is headquartered at 13300 Crossroads Pkway N, Suite 400, City of Industry, California 91746. According to the Better Business Bureau, William Sze is the CEO of Alliance Bankcard Services.
Table of Contents
- Costs & Contract: Appears to offer a three-year contract with an early termination fee of up to…
- Complaints & Service: Complaints number more than…
- BBB Rating: Has a “B-” rating with the Better Business Bureau and has received…
- Sales & Marketing: Does not appear to hire independent sales agents but has received…
Alliance Bankcard Services Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||10+|
|Live Customer Support||Yes|
|Most Common Complaint||Hidden Fees|
Low Complaint Total
We are currently able to locate more than 10 negative Alliance Bankcard Services reviews across all consumer protection websites, and a few of these complaints accuse the company of deceptive conduct. Commonly cited issues include undisclosed fees, unexpected termination penalties, and misleading Alliance Bankcard Services rate quotes. Alliance Bankcard has not publicly addressed any of these complaints. There are also a handful of positive testimonials about the company, but they do not offer very specific details except for the regular availability of the company’s customer service. If you have your own Alliance Bankcard Services review to make, please do so in the comments below.
Alliance Bankcard Lawsuits and Fines
We have not found any outstanding class-action lawsuits or FTC complaints filed against Alliance Bankcard. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Alliance Bankcard Customer Support Options
Overall, this is a low-to-moderate complaint record for a company of Alliance’s size and time in business, and we have assigned it a “B” as a result. Alliance offers phone numbers and a contact form on its website, but it’s unclear whether these channels connect to customer support. This is one reason why the company does not rank among our top-rated payment processors for great customer service.
Alliance Bankcard Customer Service Number
- (800) 503-6222 – Toll-Free Customer Support
Other Support Options
- Customer support form
- Customer service email address at [email protected]
Alliance Bankcard Services Online Ratings
Here's How They Rate Online
Online Ratings Summary
Under 10 Complaints
Alliance Bankcard Services currently has a “B-” rating with the Better Business Bureau and is not accredited with the BBB. The company has received 1 complaint in the past 36 months. It was resolved to the dissatisfaction of the merchant or did not receive a final communication.
What Merchants Say
Alliance also has received no reviews in the last 36 months. Previously, there was 1 negative informal review, although it should be noted that these reviews are not subject to verification by the BBB. The review described excessive fees and difficulty canceling service:
I have been suspending business cooperation for three months, and today he has charged $ 89 from my bank account. When I contacted them, why did they charge the fee? He said it was a system to clean up a credit card machine. At the beginning of the co-operation, promised a variety of free machines, thermal paper, the lowest interest rates, without any hidden costs, but the annual cost is little by little rise, thermal paper is free but shipped fee charge $43. 2 times encountered their company server error, the store credit card can not brush, contact them always no one answered the phone.
Businesses that find themselves in this situation may find some relief by canceling their merchant account without paying a fee.
A “B” Performance
Given Alliance Bankcard’s low complaint total, we agree with the BBB’s rating at this time.
Alliance Bankcard Services Fees, Rates & Costs
A Closer Look at The Contract
|Monthly & Annual Fees||Yes|
|Processing Rates||1.00% - 4.99%|
There is very little publicly available information about the standard Alliance Bankcard Services contract at this time. Client complaints describe a three-year contract with either interchange-plus or tiered pricing, an undisclosed monthly minimum fee, and an early termination fee that ranges from $295 per account cancellation to $1,500 per terminal. Nearly all Alliance Bankcard Services complaints mention a multi-year agreement with higher-than-expected monthly fees and high early termination fees. Business owners should thoroughly review potential contract terms to avoid their expensive costs. The reason for the variation among complainants is unclear, but it’s probable that Alliance Bankcard offers different pricing depending on each business’ type, size, and time in business.
Virtual Terminal and Payment Gateway Pricing
In addition to its storefront payment processing services, Alliance Bankcard Services also dedicates a portion of its website to advertising its virtual terminal and payment gateway services, run through Authorize.Net and Converge. However, pricing will depend on which of these payment gateways a business utilizes. Additional rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services
In general, the existing information about Alliance’s contract terms suggests that the company’s pricing is not competitive with budget-friendly merchant accounts. We have assigned it a “B” in this category for the time being. If you have any specific knowledge of the standard Alliance Bankcard Services contract, please share that information in the comment section below this review.
We also encourage business owners to check out our list of the providers of the best merchant accounts.
Alliance Bankcard Services Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Uses Independent Resellers||Unknown|
|Discloses All Important Terms||No|
Inside Sales Team
Alliance Bankcard Services appears to primarily market its services through in-house sales agents, referral partnerships, and conventional advertising. It is unclear at this time whether the company employs independent sales agents. We are currently able to locate a handful of Alliance Bankcard Services reviews that describe misrepresentation of fees and nondisclosure of fine print by the company’s sales staff. Clients specifically state that their effective rates were much higher than their quoted rates and that the Alliance Bankcard Services fees at cancellation are not properly disclosed before signup.
This does not compare favorably to our list of best credit card processors.
Alliance Bankcard Services Rate Quotes
The Alliance Bankcard Services website currently advertises a rate of “Interchange + 0.09% + 5¢.” This does not appear to be misleadingly quoted, but some Alliance Bankcard Services reviews suggest that it doesn’t represent the full range of rates charged. Although the overall number of Alliance Bankcard Services complaints concerning sales is low, there are enough consistencies between them that we have lowered the company’s grade to a “B” in this section. If you suspect that you have been deceived by an Alliance Bankcard Services representative, you can double-check your pricing with a third-party statement audit.
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