|Sales & Marketing|
|Costs & Contract|
|Complaints & Service|
Updated 1/8/16: The Axxess Payments website is currently inaccessible and has not been available since May 2014. We are also unable to locate any complaints about the company after July 2014. Multiple sources indicate that Axxess is now operating under the name of “Merchant Brokers Group.” See our Merchant Brokers Group review for more information.
Axxess Payments (axxesspayments.com) is based in Montreal, Quebec, and appears to have begun operating around 2010. The company primarily markets merchant accounts and credit card processing services provided by Pivotal Payments. Additionally, Axxess Payments offers a variety of other business financial services including gift/loyalty card programs, merchant cash advances, and equipment leasing and sales. Axxess Payments is a registered ISO/MSP of People’s Trust, Vancouver, Canada.
Axxess Payments appears to primarily market its services using aggressive telemarketing. Based on merchant feedback, agents often fail to disclose important fees and contract terms in an attempt to rush merchants into the application process, so merchants are encouraged to thoroughly read the company’s contract before signing. The company also displays misleading rate quotes on its homepage by advertising “rates starting at 1.19%” per transaction. You can learn why this kind of rate quote is misleading in “Fee Sweep – How to Get the Merchant Services You Need without Getting Scammed.” If you have worked for Axxess Payments, or currently do so, leave a review in the comment section below to provide further insight into the company’s sales and marketing strategy.
According to the Axxess Payments terms and conditions (available below), the company’s standard agreement is a three-year term that automatically renews for two years and includes an early termination fee of either $300-$650 or Liquidated Damages, depending on a merchant’s monthly sales volume. If a merchant averages under $15,000 in monthly sales, Axxess charges $300, $500, or $650 upon early termination. If a merchant averages over $15,000 in monthly sales, a standard Liquidated Damages fee applies. It is unclear at the time of this review if Axxess charges a PCI Compliance fee, but merchants are reporting other monthly fees that were not disclosed by agents. Merchants should also be cautious of equipment leases, as the terms may be separate from the merchant account agreement. See the Axxess Payments Terms and Conditions.
Axxess Payments has a moderate-to-high number of complaints for a provider of its size time in business, most of which can be found in the comment section of this review. The common themes in the complaints are of merchants reporting misleading sales tactics, omission of important costs and contract terms, expensive and non-cancellable equipment leases, aggressive telemarketing, and poor customer support.
One merchant who posted an Axxess complaint in the comment section of this review was told by the company that his issue would be resolved only if he agreed to remove negative reviews he had posted here and elsewhere. This indicates that Axxess may not consider merchant satisfaction to be a higher priority than manipulating the company’s public image.
Another merchant posted a complaint below regarding an aggressive and rude telemarketing call from an Axxess agent. Incredibly, the agent in question responded with his own complaint, confirming that he called the company to schedule a sales appointment, and, despite the merchant’s clear lack of interest in hearing a sales pitch, insisted on speaking with a supervisor. He then stated that when he was met with continued resistance from the merchant, he threatened to post negative Yelp reviews about the merchant’s business on a monthly basis as an act of retaliation. This account only confirmed the merchant’s negative review and did not reflect positively on Axxess or the agent in any way.
In light of these incidents, merchants should probably regard any positive Axxess reviews with some degree of skepticism.
Axxess Payments does not have a Better Business Bureau report even though the company claims to service U.S. merchants as well as Canadian merchants. We have assigned a “C” or “Average” rating to this section based on the Pivotal BBB Report.
* Denotes CPO-adjusted BBB score
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This review was originally published on 1/3/13 and was last updated on 1/8/16.
Leave your review of Axxess Payments in the comment section below:
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