Axxess Payments Review
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Axxess Payments
Rating
Customer Reviews & Sentiment
Axxess Payments has a moderate-to-high number of complaints for a provider of its size time in business, most of which can be found in the comment section of this review. The common themes in the complaints are of merchants reporting misleading sales tactics, omission of important costs and contract terms, expensive and non-cancellable equipment leases, aggressive telemarketing, and poor customer support.
One merchant who posted an Axxess complaint in the comment section of this review was told by the company that his issue would be resolved only if he agreed to remove negative reviews he had posted here and elsewhere. This indicates that Axxess may not consider merchant satisfaction to be a higher priority than manipulating the company’s public image.
Another merchant posted a complaint below regarding an aggressive and rude telemarketing call from an Axxess agent. Incredibly, the agent in question responded with his own complaint, confirming that he called the company to schedule a sales appointment, and, despite the merchant’s clear lack of interest in hearing a sales pitch, insisted on speaking with a supervisor. He then stated that when he was met with continued resistance from the merchant, he threatened to post negative Yelp reviews about the merchant’s business on a monthly basis as an act of retaliation. This account only confirmed the merchant’s negative review and did not reflect positively on Axxess or the agent in any way.
In light of these incidents, merchants should probably regard any positive Axxess reviews with some degree of skepticism.
Industry Scores & User Ratings
Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.
Axxess Payments does not have a Better Business Bureau report even though the company claims to service U.S. merchants as well as Canadian merchants. We have assigned a “C” or “Average” rating to this section based on the Pivotal BBB Report.
Processing Rates & Fees
According to the Axxess Payments terms and conditions (available below), the company’s standard agreement is a three-year term that automatically renews for two years and includes an early termination fee of either $300-$650 or Liquidated Damages, depending on a merchant’s monthly sales volume. If a merchant averages under $15,000 in monthly sales, Axxess charges $300, $500, or $650 upon early termination. If a merchant averages over $15,000 in monthly sales, a standard Liquidated Damages fee applies. It is unclear at the time of this review if Axxess charges a PCI Compliance fee, but merchants are reporting other monthly fees that were not disclosed by agents. Merchants should also be cautious of equipment leases, as the terms may be separate from the merchant account agreement. See the Axxess Payments Terms and Conditions.
Axxess Payments Competitors
Compare Axxess Payments to competitors that earned top marks.
Bottom Line
Axxess Payments is suffering from complaints of deceptive sales tactics and marketing, hidden fees, undisclosed contract terms buried in fine print, and predatory equipment leases, which is causing much damage to the company’s reputation. Axxess can improve its rating in this review by improving the areas causing merchant grievances and eliminating future complaints through better service.
