Banc Certified Merchant Services (banccertified.com), founded in 1996, is an online merchant account provider focusing on web-based credit card processing platforms for small to mid-sized businesses. Banc Certified is a reseller of Elavon contracts, although documents can be found online that also link the company to Sage Payment Solutions. Banc Certified Merchant Services is located at 5006 Cemetery Rd, Hilliard, Ohio 43026-1640 and is a registered MSP/ISO of Elavon, Inc., Georgia. Ali Razi is listed as the founder and CEO of Banc Certified Merchant Services.
- Sales & Marketing: Banc Certified Merchant Services appears to hire independently contracted agents but has received only one complaint about its sales team.
- Costs & Contract: Banc Certified Merchant Services typically offers a month-to-month contract through Elavon with interchange-plus pricing.
- Complaints & Service: Banc Certified Merchant Services has received fewer than 10 public complaints.
- BBB Rating: Banc Certified Merchant Services has an “A+” rating with the Better Business Bureau and has received one complaint in the past three years.
- Rates & Fees: How Merchants Got The Best Rates With Banc Certified Merchant Services
- Higher education
Sales & Marketing
Key Points - Sales & Marketing
|Employs Independent Resellers||Yes|
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||No|
Banc Certified appears to hire independent sales agents and use telemarketing to market its services. The use of independent sales agents is a common industry practice that unfortunately can result in an unregulated, untrained sales team. We were able to locate a few Banc Certified reviews that mentioned misrepresentation by sales agents, but there does not appear to be an overall pattern of nondisclosure by the company’s sales team.
The company’s website offers a page explaining interchange fees and touting its “cost-plus” pricing structure, which is described as “the basic interchange rate plus a few basis points to cover our services.” At first glance, it is unclear whether BCMS is referring to Interchange-plus pricing, which is the most transparent pricing plan available. According to a company representative, BCMS provides both tiered and Interchange-plus pricing to merchants, but the company strongly prefers to offer Interchange-plus whenever merchants are comfortable with it. We would encourage merchants to request Interchange-plus pricing through Banc Certified Merchant Services in order to receive the most transparent pricing model.
Costs & Contract
Key Points - Costs & Contract
|Early Termination Fee||None|
|PCI Compliance Fee||Variable|
|Equipment Lease Terms||Variable|
As an ISO of Elavon and other providers, BCMS has the freedom to modify the contract terms of its processors to a certain extent. According to a BCMS representative, the company’s current standard contract is a month-to-month agreement with no early termination fee (ETF), but BCMS sometimes offers different contract terms depending on the circumstances under which the account was signed. The terms cited in several online complaints suggest that the former terms of Banc Certified’s contract included an early termination fee ranging from $195 to $295 and a monthly statement fee of $5-$10, but our understanding is that any new merchants boarded with the company will receive the month-to-month contract. Because the company hires independent sales agents, it is possible that specific pricing may vary depending on the agent setting up the account. Merchants are also advised to bear in mind that many of these terms are often negotiable.
Complaints & Service
Key Points - Complaints & Service
|Total Online Complaints||<10|
|Live Customer Support||Yes|
|Most Common Complaint||N/A|
We are able to locate only one Banc Certified Merchant Services review on other non-BBB consumer protection websites, but the comment section of this review has received one complaint since its initial publication. The merchant in this case complained of poor customer service and misrepresentation of rates by a sales agent. The other complaint we found mentioned irritation with the company’s sales calls. Because Banc Certified Merchant Services is partnered with Elavon, it is possible that many Banc Certified complaints get funneled to Elavon’s online profiles. However, we’ve found no evidence to suggest that this is occurring. BCMS offers a dedicated phone line and an email form for merchants on its website.
Key Points - BBB
|Product & Service Complaints||1|
|Billing & Collection Complaints||0|
|Advertising & Sales Complaints||0|
|Guarantee & Warranty Complaints||0|
Banc Certified Merchant Services maintains an “A+” rating with the Better Business Bureau as of this update and has been BBB accredited since 2002. Only one complaint has been filed against the company’s profile, and this complaint is related to a product or service problem. It was resolved to the satisfaction of the merchant. Because of the company’s affiliation with Elavon, it is possible that some complaints about Banc Certified may have been improperly diverted to Elavon’s BBB profile. However, we have seen no evidence of this. Given the company’s complaint rate and resolution ratio, we agree with the BBB’s rating at this time.
About Phillip Parker
Hi, I’m Phillip and I’m disgusted by the state of credit card processing in the U.S. and abroad. I believe that the industry has been overrun by people who engage in fraud and deception in order to steal money from hard working business owners. I’ve made it my mission to expose the companies and individuals who engage in predatory marketing, pricing, and contracts, or just provide terrible service. Along with uncovering the bad guys, I’ve also discovered the good guys who do stand out from the status quo. CPO is a website where you will find ratings and reviews of these companies along with advice on how to save money and which service providers consider. Together we can move the industry in a positive direction. If you would like to help support my work, please checkout “Fee Sweep” my eGuide to getting the lowest possible fees when accepting card payments. If you haven’t heard of “interchange” this advice will save you hundreds, even thousands, in processing fees.Schedule a Consultation with Phillip
Related: Phillip’s Top All-Purpose Merchant Account Picks
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