PaymentPop Rating for Best Rate Merchant Services
Negative Feedback
There are no negative reviews published about Best Rate Merchant Services on the PaymentPop website.
Positive Feedback
Best Rate Merchant Service delivered exactly what we were looking for, no long sales pitch, just clear pricing and solid support. Setup was simple, and our processing has been consistent since day one. It’s been a straightforward experience without any runaround.
Best Rate Merchant Service BBB Rating
Best Rate Merchant Service currently has an “A+” rating with the Better Business Bureau and has been accredited since 2010. The company has received no complaints to its BBB profile in the last three years. Best Rate Merchant Service has a 1 out of 5 star rating based on 1 user reviews on the Better Business Bureau website.
What Merchants Say
The company currently is showing no complaints to its profile in the last 3 years. One 2016 complaint described a sudden fee increase with poor communication from the company:
On 8/3/16 I began receiving a 6.3% discount (fee) applied to my transactions. All previous transactions were 3.5% and inline with my merchant agreement. Since 8/5/16, (9) phone calls and (11) emails have been placed asking for an explanation, and currently cancellation documents. There has been no follow up or action taken on any statements made by Best Rate regarding the 6.3% charges, and also no cancellation documents sent since my initial request on 9/15/16. Emails and phone calls result with no action taken, if there is any reply whatsoever. Please see the communication log below. 8/3/16 first 6.3% transaction 8/5/16 email asking if there is a mistake, or what happened 8/9/16 second 6.3% transaction 8/9/16 phone call to Best Rate stating “it happened again, did you find anything out” 8/9/16 email reply “we will check into it” 8/15/16 email asking for explanation 8/17/16 phone call asking for explanation 8/23/16 email asking for explanation 8/23/16 reply “its in the fine print, we will look into it/maybe we can lower your rates” (this is the last response about this issue to date – no follow up, no action taken) 8/25/16 emailed with details from competitor “do you offer a plan / product like this” 8/25/16 reply “maybe we can lower your rates” (30 working days after 1st email – no action / follow up taken by Best Rate) 9/15/16 phone call to request cancellation documents – was told I would have them by end of day 9/22/16 phone call to a different person to request cancellation documents 9/26/16 reply “someone else will be in touch later today” 9/26/16 phone call at end of day stating “no one has called”, please send documents 9/29/16 phone call requesting cancellation documents 9/30/16 phone call requesting cancellation documents 10/4/16 email though Best Rate website asking for cancellation documents 10/5/16 email stating if documents are not sent by 10/7/16 I will file complaint 10/5/16 reply “you will have them by 10/6/16, we can lower your rates if you stay” 10/8/16 nothing to date
Despite issues with higher-than-expected fees and questionable customer service, the above merchant and Best Rate were able to reach a resolution.
An “A” Rating For Now
Given the company’s low complaint total and successful resolutions, we agree with the BBB’s rating at this time, but merchants should only cautiously rely on BBB ratings in general.
