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Is Canna Group the Best Payment Option for CBD, & Hemp Merchants?

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All mentions of rate and fee costs are estimations based on publicly available information and client feedback. Actual costs may vary based on a variety of factors unique to your business.

Canna Group Payment Solutions

Rating
A
5/5
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Overview

In this review of Canna Group, we provide a detailed look at the company’s credit card processing services designed for the cannabis industry. We cover the solutions they offer, including point-of-sale (POS) systems, mobile payment options, and e-commerce capabilities, while noting which types of cannabis businesses may benefit most. The review also examines customer feedback to highlight common themes and concerns, along with details on pricing, contract terms, and key features. By the end, you’ll have a clear understanding of whether Canna Group is the right fit for your payment processing needs.

Canna Group Payment Solutions payment processing
Canna Group Payment Solutions offers payment processing services to high-risk business types

About Canna Group Payment Solutions

Founded in 2015 and headquartered in Columbus, Ohio, Canna Group LLC—also known as Canna Group Payment Solutions—is a U.S.-based merchant services provider specializing in high-risk industries, particularly the cannabis sector. The company offers payment processing solutions for businesses dealing with products like CBD, THC, psilocybin, kratom, and hemp. Services include credit and debit card processing, ACH payments, virtual terminals, and point-of-sale systems. Canna Group’s proprietary platform, KronicPay, facilitates transactions for cannabis-related businesses, addressing challenges posed by federal regulations. The company also provides tokenization for secure data handling and supports e-commerce integrations. While specific pricing details are not publicly disclosed, rates are reported to range from 1.00% to 4.99%, varying based on business type and risk profile. Canna Group operates as an Independent Sales Organization (ISO), partnering with multiple acquiring banks to serve its clientele. Customer support is available via phone and email, though live support options are limited. The company has maintained an “A” rating with the Better Business Bureau, with no major complaints or legal issues reported.

Products & Merchant Services

Payment Processing

Canna Group Payment Solutions processes major debit and credit cards for high-risk businesses. Launched in December 2015 and incorporated in March, the company initially focused on CBD merchant accounts and marijuana payment processing. Canna Group also serves businesses in sectors such as kratom, nutraceuticals, travel, multi-level marketing (MLM), credit repair, tobacco, adult entertainment, firearms, collections, and penny auctions. In 2022, they expanded their services to include merchants selling psilocybin, kratom, THC seeds, hemp, and similar products. The company also offers cash advances and chargeback protection as part of its payment processing services.

Customer Reviews & Sentiment

No Public Complaints

Currently, no negative Canna Group Payment Solutions reviews have been located, which suggests the company operates without deceptive practices. As Canna Group Payment Solutions is relatively new, the absence of reviews could be due to its brief period of operation. We interpret this lack of negative feedback as an encouraging sign of ethical business practices. If you have experiences or feedback about Canna Group, feel free to share in the comments.

Canna Group Payment Solutions Lawsuits

We have not identified any major class-action lawsuits or FTC complaints filed against Canna Group Payment Solutions. Merchants seeking alternative dispute resolutions are advised to consider reporting to relevant supervisory organizations.

Industry Scores & User Ratings

Online Ratings Summary
PaymentPop5
BBB RatingN/A

PaymentPop rating for Canna Group Payment Solutions

Negative Feedback

There are no negative reviews published about Canna Group Payment Solutions on the PaymentPop website.

Positive Feedback

Canna Group Payment Solutions truly understands the unique challenges of the cannabis industry. They helped us set up a compliant and reliable payment system without all the usual red tape. Their team is responsive, knowledgeable, and made the entire process feel easy. We finally have a partner we can trust.

Canna Group BBB Rating

Canna Group Payment Solutions currently has an “A” rating from the Better Business Bureau. The company has received 0 complaints in the last 3 years. It also has not received any informal reviews on its BBB profile.

An “A” Performance

Given the fact that the BBB’s profile for Canna Group has not received any complaints, we agree with the BBB’s rating. Merchants should be aware that there are still good reasons to be skeptical of the BBB’s rating system.

Processing Rates & Fees

Variable Contract Terms

Canna Group Payment Solutions does not disclose most of its pricing to the public, and there are no Canna Group complaints that mention specific rates or fees charged by the company. As a high-risk payment processor, it’s likely that the Canna Group contract terms and pricing will vary dramatically depending on each merchant’s business type, location, and processing history. Canna Group Payment Solutions offers its agents an 80% commission on equipment sales, so it’s possible that agents can set their own pricing for long-term equipment leases. Merchants are advised to purchase their own equipment whenever possible to avoid getting locked into long-term, non-cancellable equipment leases.

High Risk Means High Fees

High-risk merchants who sign up with Canna Group Payment Solutions should expect to pay higher-than-average fees, and they may also be subject to cash reserves on their accounts. This is standard practice within the industry due to the elevated risk of chargebacks that many high-risk merchants pose. High-risk merchants can reduce their risk of fund-holds and chargebacks by being open and transparent with Canna Group Payment Solutions about their business type and product lineup from the start.

No Red Flags

We cannot find any Canna Group Payment Solutions complaints related to the company’s pricing, and there’s no reason to believe that the company’s merchants are dissatisfied with the Canna Group rates at this time. It is possible that Canna Group Payment Solutions offers a wide range of potential contract types, so merchants should understand how to spot undesirable terms in their contracts. While Canna Group Payment Solutions may have higher fees than our best merchant accounts providers, they still compare favorably to our top providers because they process for high-risk businesses.

Employee Reviews & Sales Practices

Inside/Outside Team

Canna Group primarily relies on independently contracted sales agents across the country to market its services. Independent sales agents are commonly linked to elevated complaint rates, but we have not found any Canna Group sales reviews that mention deceptive conduct or misrepresented Canna Group fees. We will therefore assume for the time being that the company’s sales team does not engage in unethical activity.

Canna Group Sales Commissions

Canna Group makes its agent agreement available on its website. This agreement outlines the standard commissions that the company pays to its sales agents:

Standard Commission is equal to 50% of the excess between the Buy Rates stated below and VENDOR’s collected fees generated from Referred Merchants derived from ISO.

Cash Advance Commission is equal to 50% of the funded amount and isn’t paid until company is funded by vendor.

Equipment Commission is equal to 80% of the net profits

Set up/Reprogramming Commission is equal to 50% of the amount collected

Merchants should bear these commission splits in mind when negotiating with any agent.

Canna Group Rate Quotes

The Canna Group Payment Solutions currently advertises “High Risk Rates as Low as 2.99%” for non-CBD or marijuana businesses. It is likely that this quote is only the company’s qualified rate, while Canna Group makes no mention of the higher mid-qualified and non-qualified rates that may be charged. However, given the fact that we have not found any allegations of misleading rate quotes, it appears that the company is generally straightforward about the rest of its rates. If you suspect that a Canna Group Payment Solutions sales agent has misled you about your rates, you can double-check your monthly bill with a third-party statement audit. We also encourage merchants to compare Canna Group Payment Solutions to our best credit card processors.

Canna Group Payment Solutions Competitors

Compare Canna Group Payment Solutions to competitors that earned top marks.

Bottom Line

Canna Group Payment Solutions is rated as a dependable merchant services provider according to our criteria. The company has maintained a spotless complaint record while serving both standard and high-risk merchants, highlighting its adaptability and reliability in the payment processing industry. However, it’s worth noting that detailed information about the company’s pricing and fees remains limited, leaving some uncertainty for prospective clients.

Merchants should take care to compare the company’s pricing with that of other top-rated high-risk payment processors to ensure they’re securing the most favorable terms. By conducting thorough research and considering multiple options, merchants can better align their selection with their business requirements while safeguarding themselves against unexpected fees.

Read Actual User Reviews

All user reviews have been moved to our partner, PaymentPop.com

Contact Canna Group Payment Solutions

Contact & Customer Support
Founder, President and CEOSami Spiezio
Headquarters2692 Jordan Rd, Columbus, Ohio 43231
General Service(614) 400-5909
Websitegethighriskprocessing.com