In this review of Capital Payments, we will provide a detailed overview of the company’s credit card processing services. We will cover the range of services they offer, including point-of-sale (POS) systems, mobile payment solutions, and e-commerce capabilities. The review will identify the types of businesses that might benefit from these services. Additionally, we will examine client and customer reviews to highlight common trends and potential concerns. The article will also address the company’s pricing structure, contract terms, and specific services provided. By the end of this review, you will have a clear understanding of whether Capital Payments meets your payment processing needs.
About Capital Payments
Founded in 2006, Capital Payments is a merchant account provider that serves most standard-risk business types. It has no affiliation with a previously existing company called Capital Payments which was rebranded as Bluefin Payment Systems in 2012. Capital Payments is partnered with TSYS, Elavon, Paysafe, CardConnect, and Vantiv as its backend processors.
Capital Payments handles major debit and credit card processing for a wide range of business types.
EMV Card Readers and Swipers
EMV card readers and swipers are tools for businesses that handle in-person transactions. These devices enable the secure processing of payments by reading the chip embedded in EMV cards, which offers a higher level of security compared to traditional magnetic stripe technology.
POS Solutions
Point of Sale (POS) solutions are central to the efficient operation of retail and service-oriented businesses. These systems not only facilitate the processing of sales transactions but also integrate with inventory management, customer relationship management, and reporting tools. Modern POS solutions are designed to accept a wide variety of payment methods, including credit cards, mobile payments, and digital wallets.
PCI Compliance
PCI (Payment Card Industry) compliance is a critical aspect of payment processing that ensures businesses adhere to stringent security standards designed to protect sensitive cardholder information. Achieving PCI compliance helps businesses minimize the risk of data breaches and avoid costly penalties associated with non-compliance. Support for PCI compliance includes tools and resources that assist businesses in securing their payment systems, implementing strong data protection measures, and regularly monitoring their networks.
NFC Payments
NFC (Near Field Communication) payments offer a fast, convenient, and secure way for customers to make contactless transactions using their smartphones, smartwatches, or contactless cards. This technology allows customers to simply tap their device near an NFC-enabled terminal to complete a purchase.
Chargeback Protection
Chargeback protection is a service for businesses that want to safeguard themselves against the financial risks associated with disputed transactions. Chargebacks occur when customers dispute a charge with their card issuer, leading to a reversal of the payment.
Gift and Loyalty Programs
Gift and loyalty programs are tools for businesses looking to increase customer retention and drive repeat business. These programs allow businesses to reward their customers for continued patronage through points, discounts, or special offers. Gift cards provide a flexible and popular gifting option, while loyalty programs incentivize repeat purchases and can lead to increased customer engagement.
Inventory and Vendor Tracking
Inventory and vendor tracking systems are for businesses that need to manage their supply chain efficiently. These tools allow businesses to monitor stock levels, track product movement, and manage vendor relationships in real time.
Capital Payments offers a variety of payment processing services
Capital Payments Customer Reviews
Here's What Their Clients Say
Customer Reviews Summary
Total Online Complaints
<10
Live Customer Support
No
Most Common Complaint
N/A
No Public Complaints
We are currently unable to locate any significant Capital Payments reviews accusing the company of fraudulent activities. This lack of negative feedback may suggest effective customer service practices by Capital Payments. We encourage sharing your personal Capital Payments customer reviews in the comments below.
Capital Payments Lawsuits and Fines
We have not found any notable class-action lawsuits or FTC complaints filed against Capital Payments. Merchants who prefer a non-litigious resolution can consider reporting to relevant supervisory organizations.
Capital Payments Online Ratings
Here's How They Rate Online
Online Ratings Summary
Total Complaints
2
Resolved Complaints
1
Nearly Clean Complaint Record
Capital Payments has an “A+” rating with the Better Business Bureau and has been BBB accredited since 2016. The company has received 2 complaints in the past 3 years. 1 complaint was resolved to the satisfaction of the merchant. The other 1 complaint was resolved to the dissatisfaction of the merchant or received no final response.
What Merchants Say
Capital payments has also received 9 informal reviews to its profile, all of which are positive.
An “A” Performance
Given the company’s nearly clear complaint record, we agree with the BBB’s rating at this time. Merchants should note, however, that there are good reasons to be skeptical of the BBB’s rating system.
Capital Payments Fees, Rates & Costs
A Closer Look at The Contract
Rates & Fees Summary
Swiped Rate
1.00% - 4.99%
Keyed-In Rate
1.00% - 4.99%
Early Termination Fee
Variable
PCI Compliance Fee
Variable
Equipment Lease Terms
Variable
Capital Payments Contract Terms
There is no publicly available information about the standard Capital Payments contract at this time. The Capital Payments website advertises a cash discount pricing program, but it is likely that the company customizes its pricing and terms according to each merchant’s business type, location, and processing history. The company could offer long-term equipment leases for certain merchants, and we do not recommend signing a long-term equipment lease if you can afford to purchase a modern terminal outright. We also encourage merchants to check out our list of the providers of the best merchant services.
No Red Flags
The total absence of complaints about the company’s contract terms merits an “A” in this category, but it should be noted that we are assigning this grade without any verified knowledge of specific pricing. It is difficult to assess at this time whether Capital Payments’ contract terms are competitive with the cheapest merchant accounts.
Capital Payments offers a number of point-of-sale devices for lease
Capital Payments Employee Reviews & Sales Tacitcs
Should You Work For Them?
Jobs & Marketing Summary
Employs Independent Resellers
Yes
Advertises Deceptive Rates
No
Discloses All Important Terms
No
Inside/Outside Sales Team
Capital Payments appears to rely on a combination of outside resellers and in-house staff to market its services. There is no evidence at this time indicating that the company employs a large team of independent sales agents, and we are unable to locate any Capital Payments reviews that report unethical behavior by the company’s sales staff. This compares favorably to our list ofbest credit card processors.
No Misleading Quotes
Capital Payments does not appear to engage in any deceptive advertising strategies in its official materials. If you suspect that you are being charged undisclosed Capital Payments fees, we recommend seeking a third-party statement audit to eliminate hidden charges.
Our Capital Payments Review Summary
Our Final Thoughts
Capital Payments currently rates as a reliable merchant services provider based on the information at hand. Although details regarding the company’s sales tactics and contract terms are currently limited, its clean complaint record is an encouraging indicator of quality service. Nevertheless, we urge merchants to meticulously review the terms of any contract offered, even with highly-rated companies. Comparing these terms and pricing against those of top-rated merchant account providers ensures that businesses are securing the best possible value. This diligent comparison will help merchants select a provider that aligns with their specific financial goals and needs while mitigating any potential challenges that could arise from unclear contract details.
Capital Payments is not a reputable company. My small company was snookered into a 48 month lease for Clover equipment for an outrageous price. Then I was approached again late last year with a great offer. 3.28% Customer Credit card charge and $150 for life credit card processing fee. After asking about quite a few discrepancies with the contract they wanted me to sign, like debit card fees, and other fees I was assured those discrepancies did not pertain to me or I was reading it incorrectly. Once I signed the contract I was told too bad about the 3.28% customer credit card charge and it would be 3.5% and that was set by Clover and it was out of their hands. Guess what, I magically had another 48 month lease for Clover equipment that I am on the hook for. Do not do business with this company as they are cheats and get you into a lease you cannot get out of.
Sharing your experience influences our rating and helps other business owners make informed decisions. Promotional content and contact information will not be published. Please provide a detailed summary of your experience.
Any unauthorized copying and reproduction of the content of this page, including all meta data and computer code, is strictly prohibited. While the information in the above article is believed to be accurate as of its publish date, the author and publisher make no representation or warranties with respect to the accuracy, applicability, fitness, or completeness of the contents. The author and publisher shall in no event be held liable to any party for any direct, indirect, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this material, which is provided “as is,” and without warranties. Any and all use of trade names and/or marks are for identification purposes only and shall not be construed as a claim of affiliation, or otherwise, with CardPaymentOptions.com, Inc. ("CPO") in any form. The sole purpose of the material presented herein is to alert, educate, and inform readers. It is not intended as legal or financial advice. We may earn revenue if you obtain services from a provider that we recommend. See this page to learn how we support our operations.
Kevin Enny
Capital Payments is not a reputable company. My small company was snookered into a 48 month lease for Clover equipment for an outrageous price. Then I was approached again late last year with a great offer. 3.28% Customer Credit card charge and $150 for life credit card processing fee. After asking about quite a few discrepancies with the contract they wanted me to sign, like debit card fees, and other fees I was assured those discrepancies did not pertain to me or I was reading it incorrectly. Once I signed the contract I was told too bad about the 3.28% customer credit card charge and it would be 3.5% and that was set by Clover and it was out of their hands. Guess what, I magically had another 48 month lease for Clover equipment that I am on the hook for. Do not do business with this company as they are cheats and get you into a lease you cannot get out of.