Capital Payments Review

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How did they treat you? ▼

Overcharges Reported

Getting the lowest costs with Capital Payments?
Probably not.
>>> See what we are finding <<<


In this review of Capital Payments, we will provide a detailed overview of the company's credit card processing services. We will cover the range of services they offer, including point-of-sale (POS) systems, mobile payment solutions, and e-commerce capabilities. The review will identify the types of businesses that might benefit from these services. Additionally, we will examine client and customer reviews to highlight common trends and potential concerns. The article will also address the company's pricing structure, contract terms, and specific services provided. By the end of this review, you will have a clear understanding of whether Capital Payments meets your payment processing needs.

About Capital Payments

Founded in 2006, Capital Payments is a merchant account provider that serves most standard-risk business types. It has no affiliation with a previously existing company called Capital Payments which was rebranded as Bluefin Payment Systems in 2012. Capital Payments is partnered with TSYS, Elavon, Paysafe, CardConnect, and Vantiv as its backend processors.

Capital Payments Payment Processing

Capital Payments processes all major debit and credit cards for most business types. Their services include EMV card readers and swipers, POS solutions, PCI compliance, NFC payments, chargeback protection, gift and loyalty programs, and inventory and vendor tracking.

Capital Payments payment processing
Capital Payments offers a variety of payment processing services
Overcharges Reported

Getting the lowest costs with Capital Payments?
Probably not.
>>> See what we are finding <<<

Capital Payments Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support No
Most Common Complaint N/A

No Public Complaints

We are currently unable to locate any significant Capital Payments reviews accusing the company of fraudulent activities. This lack of negative feedback may suggest effective customer service practices by Capital Payments. We encourage sharing your personal Capital Payments customer reviews in the comments below.

Capital Payments Lawsuits and Fines

We have not found any notable class-action lawsuits or FTC complaints filed against Capital Payments. Merchants who prefer a non-litigious resolution can consider reporting to relevant supervisory organizations.

Capital Payments Customer Service Options

The Capital Payments website provides general contact information, including phone and email, but lacks a specific customer support hotline. This may affect customers seeking direct support services.

Available Capital Payments customer service phone numbers include:

  • (503) 595-5565 – General Customer Support
  • (866) 910-4972 – Fax

For email support, Capital Payments offers the following addresses:

Capital Payments receives an “A” rating for customer service. However, to be considered among the top-rated customer service processors, further enhancement of customer support might be necessary. Inclusion of key phrases such as ‘Capital Payments complaints’ and ‘Capital Payments review’ is crucial for SEO, ensuring visibility for potential users seeking insights into the company’s customer service.

Overcharges Reported

Getting the lowest costs with Capital Payments?
Probably not.
>>> See what we are finding <<<

Capital Payments Online Ratings

Here's How They Rate Online

Online Ratings Summary
Total Complaints 2
Resolved Complaints 1

Nearly Clean Complaint Record

Capital Payments has an “A+” rating with the Better Business Bureau and has been BBB accredited since 2016. The company has received 2 complaints in the past 3 years. 1 complaint was resolved to the satisfaction of the merchant. The other 1 complaint was resolved to the dissatisfaction of the merchant or received no final response.

What Merchants Say

Capital payments has also received 9 informal reviews to its profile, all of which are positive.

An “A” Performance

Given the company’s nearly clear complaint record, we agree with the BBB’s rating at this time. Merchants should note, however, that there are good reasons to be skeptical of the BBB’s rating system.

Capital Payments Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Swiped Rate 1.00% - 4.99%
Keyed-In Rate 1.00% - 4.99%
Early Termination Fee Variable
PCI Compliance Fee Variable
Equipment Lease Terms Variable

Capital Payments Contract Terms

There is no publicly available information about the standard Capital Payments contract at this time. The Capital Payments website advertises a cash discount pricing program, but it is likely that the company customizes its pricing and terms according to each merchant’s business type, location, and processing history. The company could offer long-term equipment leases for certain merchants, and we do not recommend signing a long-term equipment lease if you can afford to purchase a modern terminal outright. We also encourage merchants to check out our list of the providers of the best merchant services.

No Red Flags

The total absence of complaints about the company’s contract terms merits an “A” in this category, but it should be noted that we are assigning this grade without any verified knowledge of specific pricing. It is difficult to assess at this time whether Capital Payments’ contract terms are competitive with the cheapest merchant accounts.

Capital Payments point of sale
Capital Payments offers a number of point-of-sale devices for lease
Overcharges Reported

Getting the lowest costs with Capital Payments?
Probably not.
>>> See what we are finding <<<

Capital Payments Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Employs Independent Resellers Yes
Advertises Deceptive Rates No
Discloses All Important Terms No

Inside/Outside Sales Team

Capital Payments appears to rely on a combination of outside resellers and in-house staff to market its services. There is no evidence at this time indicating that the company employs a large team of independent sales agents, and we are unable to locate any Capital Payments reviews that report unethical behavior by the company’s sales staff. This compares favorably to our list of best credit card processors.

No Misleading Quotes

Capital Payments does not appear to engage in any deceptive advertising strategies in its official materials. If you suspect that you are being charged undisclosed Capital Payments fees, we recommend seeking a third-party statement audit to eliminate hidden charges.

Overcharges Reported

Getting the lowest costs with Capital Payments?
Probably not.
>>> See what we are finding <<<

Our Capital Payments Review Summary

Our Final Thoughts

Capital Payments currently rates as a reliable merchant services provider based on the information at hand. Although details regarding the company’s sales tactics and contract terms are currently limited, its clean complaint record is an encouraging indicator of quality service. Nevertheless, we urge merchants to meticulously review the terms of any contract offered, even with highly-rated companies. Comparing these terms and pricing against those of top-rated merchant account providers ensures that businesses are securing the best possible value. This diligent comparison will help merchants select a provider that aligns with their specific financial goals and needs while mitigating any potential challenges that could arise from unclear contract details.

Location & Ownership

Capital Payments is headquartered at 1201 SW 12th Ave #210, Portland, Oregon 97205, and does not publicly list its acquiring bank. Chuck Spicer is the president of Capital Payments.

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Overcharges Reported

Getting the lowest costs with Capital Payments?
Probably not.
>>> See what we are finding <<<

Testimonials & Complaints

How Did Capital Payments Treat You?

Overcharges Reported

Getting the lowest costs with Capital Payments?
Probably not.
>>> See what we are finding <<<

1 User Reviews

  • Kevin Enny

    Belford Brewing Company

    Capital Payments is not a reputable company. My small company was snookered into a 48 month lease for Clover equipment for an outrageous price. Then I was approached again late last year with a great offer. 3.28% Customer Credit card charge and $150 for life credit card processing fee. After asking about quite a few discrepancies with the contract they wanted me to sign, like debit card fees, and other fees I was assured those discrepancies did not pertain to me or I was reading it incorrectly. Once I signed the contract I was told too bad about the 3.28% customer credit card charge and it would be 3.5% and that was set by Clover and it was out of their hands. Guess what, I magically had another 48 month lease for Clover equipment that I am on the hook for. Do not do business with this company as they are cheats and get you into a lease you cannot get out of.

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Overcharges Reported

Getting the lowest costs with Capital Payments?
Probably not.
>>> See what we are finding <<<