Note: As of September 2021, the Card Payment Direct website has been down for some time, and it appears they have opened a new business under the name Automotive Payment Club. We will be writing a review for this new business soon and will no longer be updating this review.
A Possible iPayment Reseller
Card Payment Direct is a merchant account provider headquartered in Scottsdale, Arizona. The company caters to small and medium-sized retail and e-commerce businesses in the United States. It appears to be an ISO of iPayment.
Card Payment Direct Location and Ownership
Launched in 2006, the company is a registered ISO/MSP of Wells Fargo Bank, N. A. in Walnut Creek, California, and is located at 15821 N 79th St Ste 1 Scottsdale, AZ 85260. David Moser is listed as the founder and CEO of Card Payment Direct. As of 2020, the main website no longer seems to work and may indicate Card Payment Direct is no longer in business. If any readers have any up-to-date knowledge on the status of the company please leave a comment below.
Card Payment Direct Review Table of Contents
- Costs & Contract: Card Payment Direct offers a three-year contract through iPayment with an early termination fee of $350.
- Complaints & Service: Card Payment Direct has received fewer than 10 public complaints.
- BBB Rating: Card Payment Direct has an “A+” rating and has received 0 complaints and 0 reviews in the past three years. The company has been accredited by the BBB since 2011.
- Sales & Marketing: Card Payment Direct appears to hire independent sales representatives and has received some complaints about its sales practices.
- Rates & Fees: How Merchants Got The Best Rates With Card Payment Direct
Inna Notovich
My name is Inna, Minnesota. It my first negative feedback. I started work with this company couple years before. It was O.K. for beginning, but after two years we have to go out from business.In June 2021 I contacting with customer service and told about our situation. I was told that I do not need to return the equipment. and every thing fine and I do not have to worry about anything. Now is December. Every single month they charge me $ 119 for service !!! Every month I spend time to contact with this company, each time I spoke with different representative. Last time I asked for a supervisor . I was told that I will receive call back next 24-48 hours. One month left and nothing!!!
Today I call again and again I was told to wait the call !!!
Just call, No refund !!!
I will never recommend to any body this company,No at all !!!
Ben
On July 2016 I signed up with ” CARD PAYMENT DIRECT/1ST CARD DIRECT, By October of 2016 I decided to cancel it due to very high fees. By their own instruction I mailed their equipment along with a letter of cancellation with certified mail on 11/1/16. On 11/3/16 I was charged for last payment. On 12/2/16 I was charged again and also on !/2/17 and 2/2/17. On 2/8/17 I called them and after hours of transferring me to different departments I got nothing, since then I have called them a few more times with no result. what should I do now?
Joyce McKenzie
This company sounded good and started off good, but took a drastic turn for the worst after about 6 months. When EMV cards started coming into play, I started getting warnings on my statements that I needed to have an EMV compliant credit card machine. What they DIDN’T mention was that they were charging $30 a month until I started using the new machine. I began to look for another credit card processing company and specifically instructed Card Direct to NOT send me the new EMV machine they had pitched to me. They sent it anyways, charged me $225.00 for it and now they will not accept return of the un-used machine for refund. They SUCK. Their wait time on the phone for support averages 20-30 minutes. Does your business have time for that??!! Also was promised a $100.00 gift card that I never received. Find another company! I recommend Hartland.
Maggie
The fine print on the bottom of the card says that the gift card will be sent once you have processed $10,000 in credit card sales. If you are small business, don’t hold your breath! It could be years… Most of my customers pay cash
JBraxton
Wow!! Same thing happened to me i returns both machines and was charged almost 1000.00 with no bathes or usage after i cancelled.,total fraud
S.N.
This company contacted me to change processors based on 2015 regulations, to stay current I said I would give them a try. When I received the equipment it was not what I was told I had to have to be compliant. When I contacted them they told me there was no such equipment and that they only told people that to get them to change processers. Based on that I told them I did not want their service and returned the equipment never having been used or even setup. Still they started billing my account and I can not get the account never used closed. And I am told that if I block there company at my bank they will send the account I never used to collections.
Krista Brown
Not exactly sure how Card Payment Direct is keeping such a good standing with the BBC because since I have been trying to close my account with them, I’ve been having nothing but problems. Our sales rep told me that cancellation was effective on the date they received their equipment and a signed cancellation letter but we were still charged for the following month. That was August and I am still, today, trying to get the refund after being charged for services in a time period when I didn’t even have procession of the equipment. I was told in September that I’d see the refund in “7-10 business days” by our sales rep, who happens to no longer be with the company. I DID get a statement from Card Payment Direct for the month of August that says there should be $60.10 funded to our account, but the credit hasn’t appeared in the account as of yet (October 2nd). The rep I spoke to today, when she would let me speak without interrupting me, and when she was done basically calling me liar because “We don’t send out refund statements like that” and “Scott (our last rep) was not authorized to give you a credit on your account”. She finally agreed to submit a “refund request” whatever that means, so we’ll see what happens. But I have a feeling this is far from over. Just flat out shady and terrible customer service.
JBraxton
Wow!! Same thing happened to me i returns both machines and was charged almost 1000.00 with no bathes or usage after i cancelled.,total fraud
Queen Josie Cooper
You should have sued them! Terrible service and Rudy loud feed 109.09 even after I canceled I was still being charged . Worst ever!!!
Carrie Miller
I don’t usually post feedback (good or bad) regarding any of the vendors that support my business (as my time is limited with running my business), but in this case with Card Payment Direct I felt compelled to quickly state my overall experience and impressions thus far. We signed up our Auto Repair business almost 2 years ago and have had nothing short of a positive experience with the Comany, the service and the rates / fees we get charged. Everything that was promised by our Sales Rep has been fulfilled and we have currently been saving on average $100 – $150 (depending on our monthly processing) a month compared to what we were paying with a large National Bank used previously. The ONLY thing that I can find or deem as a minor negative with our experience so far is that our Sales Rep is no longer with the Company (we really liked him), but our internal contact at the corp. office that took over our account (after our Sales Rep left) has been wonderful to us and very helpful, she always takes my calls and or at least call me right back when I can’t reach her directly. Overall – VERY satisfied and happy.
Phillip CPO
Hi Carrie,
In order to verify this testimonial, please add a reply to this comment with your business name and location. Thanks!
yvette
Thanks for the positive feedback. I recently signed up with this payment processor and was worried I had made a bad decision. your feedback helped ease my mind.