Card Payment Solutions Review (South Carolina)

Card Payment Solutions Overview

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Based in South Carolina

This review is for the South Carolina (formerly, Madison, Indiana) company called Card Payment Solutions. If you are looking for the Santa Barbara, California-based company, see the CardPayment Solutions (California) review.

Global Payments/First Data/TSYS Reseller

Card Payment Solutions (CPS) is a small to mid-size merchant account provider that began operations in 1999. The company is a sales organization that acts as a reseller for several direct processors including Global Payments, First Data, and TSYS. Although Card Payment Solutions is a reseller, it handles the customer service of its accounts directly. In addition to conventional merchant accounts, the company also offers a zero fee processing program.

Card Payment Solutions Location and Ownership

Card Payment Solutions is headquartered at 514 2nd Loop Rd Ste A, Florence, South Carolina 29505-2848, and is an ISO of Wells Fargo Bank, NA, Concord, California. Dan Christopher is listed as the president of Card Payment Solutions.

Card Payment Solutions Review Table of Contents

  • Costs & Contract: Card Payment Solutions offers a three-year contract with a liquidated damages-style early termination fee.
  • Complaints & Service: Card Payment Solutions has received fewer than 10 public complaints.
  • BBB Rating: Card Payment Solutions has an “A+” rating and has received 3 complaints in the past 3 years. The company has been accredited by the Better Business Bureau since 2011.
  • Sales & Marketing: Card Payment Solutions appears to hire independent sales representatives but has not received any complaints about its sales team.
  • Rates & Fees: How Merchants Got The Best Rates With Card Payment Solutions
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Products & Services Offered

  • Debit and credit card processing
  • ACH processing
  • Check conversion
  • Free terminal reprogramming
  • Online payment gateway and virtual terminal
  • POS equipment

Types of Businesses Served

  • Retail
  • Mobile
  • E-commerce
  • MOTO
  • Restaurant
  • Lodging

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Card Payment Solutions Rates, Fees, and Costs

Key Points

Swiped Rate 1.00% - 4.99%
Keyed-in Rate 1.00% - 4.99%
Virtual Terminal Rate 1.00% - 4.99%
Payment Gateway Fee Undisclosed
Early Termination Fee Liquidated Damages
PCI Compliance Fee Undisclosed
Equipment Lease Terms 48 Month (locked)

Three-Year Contract

Pricing of Card Payment Solutions merchant accounts appears to vary depending on a merchant’s business type, processing volume and the agent setting up the account. An agent of the company stated that Card Payment Solutions has a standard service agreement of 36 months with one-year automatically renewing extensions at the end of each term. Merchants who wish to cancel service must notify the company within 60 days of the expiration of the contract. Additionally, merchants may suffer a liquidated damages early termination fee for canceling service while under contract. The agent also stated that these terms are negotiable.

Each Global Payments, First Data, and TSYS typically include long term, noncancellable equipment leases in their merchant agreements. The terms and conditions of these leases result in merchants paying $1,000 or more for equipment that they can purchase for about $500. Since Card Payment Solutions resells the services of these merchant account providers these equipment leases are likely included in their contracts.

No Contract Complaints

Normally, the use of a Liquidated Damages clause and automatically renewing contract would result in an “F” rating in this section for a provider. However, Card Payment Solutions is not suffering from the types of complaints usually associated with the practice. This may be an indication that Card Payment Solutions rarely enforces the policy or that it usually comes to a mutually agreeable resolution during a dispute. In any case, merchants are encouraged to fully read and understand the terms of the agreement before signing any documents, and to insist on the removal of any Liquidated Damages clauses when possible (see: “Fee Sweep”).

Zero Fee Processing Program

Card Payment Solutions’ zero fee processing program charges customers a surcharge of 3.99% on all credit card transactions, which is used to offset the credit card processing fees that would normally be paid by the merchant. According to Card Payment Solutions, merchants only pay a fixed monthly fee under this plan because their per-transaction fees are paid by customers. This model is gaining popularity within the industry, but merchants should be sure that other one-time and annual fees are not charged in addition to the fixed monthly fee.

Virtual Terminal and Payment Gateway Pricing

In addition to its storefront payment processing services, Card Payment Solutions also dedicates a portion of its website that advertises its virtual terminal and payment gateway services. However, pricing on either of those services is not disclosed. Additional rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.

From Very Expensive to Very Cheap

Card Payment Solutions offers some pricing plans that are very expensive and some that could potentially compete with the cheapest merchant account providers. Each merchant is therefore advised to scrutinize their contract terms carefully. If you have suffered a Liquidated Damages early termination penalty with Card Payment Solutions, please let us know in the comment section below.

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Response from Card Payment Solutions

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Card Payment Solutions Complaints & Customer Reviews

Key Points

Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

Some Complaint Confusion

Since Card Payment Solutions shares a very similar name with another merchant account provider, it is very difficult to differentiate between the complaints filed online against the 2 companies. Based on our research, it appears the majority of complaints filed are regarding the California-based company and not the Indiana/South Carolina-based Card Payment Solutions covered in this review.

Common Complaint Themes

Most of the complaints against this company report high or unexpected monthly fees, unexpected cancellation fees, and difficulty getting problems resolved. These scattered complaints do not seem to indicate any consistent, widespread problems with the way Card Payment Solutions operates. However, it does not appear that merchants who encountered these issues were able to resolve them in a timely fashion.

Card Payment Solutions Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against Card Payment Solutions. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Card Payment Solutions Customer Support Options

Card Payment Solutions offers live phone support to its merchants. This level of customer support falls short of our expectations for top-rated payment processors for great customer service, but it appears to do an adequate job of fielding most Card Payment Solutions merchant complaints.

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Response from Card Payment Solutions

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Card Payment Solutions BBB Rating Summary

Key Points - BBB

Product & Service Complaints 0
Billing & Collection Complaints 3
Advertising & Sales Complaints 0
Guarantee & Warranty Complaints 0
Delivery Complaints 0

Under 5 Complaints

As of this update, the Better Business Bureau is reporting that Card Payment Solutions has been accredited since 2011 and is awarding the company an “A+” rating. The BBB is showing 3 complaints filed in the last 36 months. 1 complaint was successfully resolved while the remaining 2 complaints were answered but did not receive a final response from the merchant.

An “A” Performance

In light of the company’s low complaint total, we agree with the BBB’s rating at this time.

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Response from Card Payment Solutions

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Truth In Marketing & Advertising

Key Points

Employs Independent Resellers Yes
Advertises Deceptive Rates No
Discloses All Important Terms No

Outside Sales Team

Card Payment Solutions appears to rely heavily on recruiting outside independent resellers to market and sell its merchant services. Generally, this practice results in numerous merchant complaints because providers cannot control the sales and marketing tactics of the resellers. As of this update, however, the company is not suffering from any sales complaints, which may indicate that its policies do not allow price gouging. The company’s use of resellers will not negatively affect its score unless evidence surfaces to the contrary.

No Deceptive Quotes

Card Payment Solutions does not prominently list any rate quotes or guarantees that could be considered misleading. As of this update, the company is strongly promoting its cash discount program, which adds a 3.99% surcharge to each customer’s total in order to reimburse the merchant for the cost of processing a credit card. These programs are becoming increasingly common within the industry, and Card Payment Solutions’s promotion of this pricing model doesn’t raise any red flags. If you suspect that Card Payment Solutions is adding hidden fees to your contract, however, we recommend seeking a third-party statement audit.

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Response from Card Payment Solutions

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Card Payment Solutions Logo

Our Opinion of Card Payment Solutions

A Decent Option for Most Businesses

Card Payment Solutions of South Carolina rates as a promising company in that it has very few complaints in comparison to other companies of similar size and time in business. The company can improve its rating by offering month-to-month contracts with no cancellation fees. Merchants are encouraged to compare the company’s pricing to that offered by top-rated merchant account providers.

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Why I'm Qualified to Write About Credit Card Processing and Merchant Account Services

I'm a former credit card processing sales director who left the industry because I didn't like how it takes advantage of small business owners. It feeds like a leech on businesses and thrives by imposing fees that are nearly impossible to comprehend. Seeing a need for change, I left and built this website help business owners better understand the industry, research merchant services providers, and get refunds of excessive merchant account fees. My experience of working "behind the curtain" in the industry, and using that knowledge for good, has resulted in millions of dollars returned to hard-working small business owners as well as enterprise-level companies.

From the time that I starting working in the merchant services industry to when I left to create this website, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this "insider" knowledge to myself. To lift the fog, I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers on this website.

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4 Reviews Leave Your Review for Card Payment Solutions Below

  1. Avoid this company like Covid19 says:

    This company is unreliable and unprofessional. Been waiting for a shipped terminal for about a month and keep getting excuses about how the delay and just told today that I have to pay 500,if I want it to be actually sent. Thanks Isharaka Guna for wasting my company’s valuable time with your lack of professionalism.

  2. Card payment solutions was a total rip
    Off. After 10 plus years with them my company suddenly was no longer able to process cards. When I realized this I asked and they blamed payjunction who I was working with using card payment solutions in tandem, which is what I was told I had to do. Payjunction got on the phone on a three way call with myself and card payment solutions- they admitted they stopped my small business from processing cards by putting my account on a hold. However they kept charging me my 37.45 per month! No one notified me that I couldn’t process cards. When I tried and couldn’t after much todo about nothing I filled out a request for cancel- the next nail I got was a bill for my 37.95 automaticity debited from my biz checking. 28 days later I received another debit and bill for 37.95 when I called again after being on hold for 45 minutes they told me it takes 30 days to cancel yet they billed me at 28 days. Blood suckers. I want a refund for 10 months of billing with no service!!!

  3. Diane Greiner says:

    Received an offer from this company last year – business partner set up merchant processing with them. They started charging a service fee twice each month…one for our corporate name and the other for our dba name. Once we finally got the bank to place a stop payment on the debit they stopped one charge, hit us with a $300 cancellation fee and are continuing to charge the $69.95 one time a month. They have processed no cards and done nothing for us except charge a lot of money.

    I cannot get the company to respond. Went to the bank again yesterday and are attempting a stop payment again.

    Any advice as to who to contact? What can I do short of closing my account and opening a new one?

    Thanks, Diane

    1. davis says:

      go to your bank and tell them you want to initiate a fraud claim. as i understand it, if the charges were not specified in a contract, the processor has no right to debit those charges. i used the words fraud claim when talking to the processor and it seemed to carry some weight.

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