Payment Processing For Online Retailers
CCNow is an Iceland-based merchant account provider specializing in e-commerce solutions for small and mid-sized businesses. Founded in 1998, the company was originally headquartered in Minneapolis, Minnesota, and owned by Digital River, which sold CCNow to Snorasson Holdings in January 2013.
Primarily Serving U.S. Merchants
Although CCNow has moved its base of operations overseas, it appears that the company still does most of its business with U.S. merchants and converts all payments to USD by default. The company’s current processor and acquiring bank are not listed on its website. Bjorn Snorasson is listed as the CEO of Snorasson Holdings. The company is headquartered at 333 Washington Ave. North Suite 300 Minneapolis, MN.
CCNow Review Table of Contents
- Costs & Contract: CCNow offers a pay-as-you-go rate of 4.9% plus $0.40 with no early termination fees.
- Complaints & Service: CCNow has received more than 50 public complaints.
- BBB Rating: CCNow has a “D-” rating with the Better Business Bureau and has received 35 complaints and 11 reviews in the last 3 years.
- Sales & Marketing: CCNow does not appear to hire independent sales representatives and has not received any merchant complaints about its sales practices.
- Rates & Fees: How Merchants Got The Best Rates With CCNow
Products & Services Offered
- Debit and credit card processing
- Online shopping cart
- Auction-style sales
- Inventory management
- Multi-currency support
- Email invoicing
Types of Businesses Served
- Digital goods
- Adult-oriented (tangible products)
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CCNow Rates, Fees, and Costs
|Swiped Rate||4.9% + $0.40|
|Keyed-in Rate||4.9% + $0.40|
|Early Termination Fee||None|
|PCI Compliance Fee||None|
|Equipment Lease Terms||None|
CCNow offers different pricing plans depending on which country a merchant is based in. For U.S. merchants, the company charges a one-time sign-up fee of $39.95 and 4.9% plus $0.40 per transaction. The company offers a volume discount for merchants whose sales exceed $50,000 per month. There are no other monthly fees, annual fees, or early termination fees. This pricing plan is unlike plans offered by most other e-commerce merchant services providers, making it difficult to draw comparisons.
More Expensive Than Competitors
The company’s per-transaction fee of 4.9% plus $0.40 is much higher than most of its e-commerce competitors, but CCNow also supports a much broader range of acceptable merchant types, including digital goods and auction-style sellers. Its setup fee compares favorably with Authorize.Net but is higher than free services like Stripe or Braintree, which are free.
Fund Hold Complaints
Since our last update of this review, we have received a large influx of complaints related to CCNow fund holds. Merchants consistently report that the company has simply not paid them any money for up to a year, and the amounts that have been withheld sometimes total in the thousands of dollars. Fund holds are not uncommon among high risk and international credit card processors, but there appears to be a persistent issue with advance communication of CCNow’s fraud prevention policies. This has lowered CCNow’s score in this section.
Costly Terms Overall
Overall, the company’s transaction fees may make it unreasonably expensive for many standard-risk merchants. Its low-commitment contract and broad range of acceptable business types could be appealing to international, high risk, and digital goods merchants, but a growing number of complaints suggest that the company may not even serve these sectors well.Are you happy with your CCNow fees? Tell us about them before your go!
CCNow Complaints & Customer Reviews
|Total Online Complaints||50+|
|Live Customer Support||Yes|
|Most Common Complaint||Fund Holds|
Rising Complaint Total
We are currently able to locate over 50 negative CCNow reviews, some of which refer to the company as a scam or a ripoff. Some of these complaints are from 2010 or earlier and were posted by frustrated customers who purchased products from the CCNow MarketPlace. These customers complain that they paid for defective products or products that were never shipped, and they describe CCNow’s customer service department as unhelpful and possibly nonexistent. Whether existent of not, CCNow’s customer support department definitely falls seriously short what we expect of top-rated payment processors for customer service. Interestingly, some of the merchant complaints filed against the company claim that CCNow unfairly sides with customers and doesn’t alert merchants to chargebacks in a timely fashion.
Not Ideal For High Risk Merchants
Given the rapid increase in complaints over the past year, we have lowered CCNow’s score as a warning to high risk merchants. CCNow also takes a slight hit for the number of complaints about fraudulent sales taking place through the company’s online marketplace. These complaints consistently cite a near-complete lack of customer service, indicating that CCNow’s MarketPlace may not be the most desirable venue for e-commerce merchants.
We have not found any outstanding class-action lawsuits or FTC complaints filed against CCNow. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
CCNow Customer Service Options
CCNow lists an email address and a dedicated phone number for customer support. Recent merchant complaints against CCNow mention fund holds and delayed payouts, as well as difficulty resolving these issues in a timely fashion through customer support. These are obviously frustrating situations for merchants, but the fact that CCNow is a non-U.S. processor that accepts some high risk business types makes it more prone to receiving these types of complaints. This explains these types of complaints, but, in our view, it does not excuse them.
CCNow BBB Rating Summary
Key Points - BBB
|Product & Service Complaints||4|
|Billing & Collection Complaints||29|
|Advertising & Sales Complaints||0|
|Guarantee & Warranty Complaints||0|
Over 30 Complaints
CCNow is not an accredited business with the Better Business Bureau and currently has a “D-” rating based on 34 complaints filed within the last 36 months. 4 complaints were filed in relation to the company’s products and services, 29 were classified as billing and collection, and 1 was a guarantee or warranty issue. 7 complaints were successfully resolved, 7 either were resolved to the dissatisfaction of the merchant or did not receive a final response from the merchant, and 1 received a response from CCNow that the BBB deemed was not in good faith. 20 complaints received no response from CCNow whatsoever, and the BBB cites these complaints as the main factors lowering the company’s score.
What Merchants Say
In addition to the 35 complaints filed on its BBB profile, CCNow has received 11 informal reviews. 6 of the reviews are positive, while the remaining 5 are negative. The most recent review makes an accusation of fraud:
These people are liars and thieves. I have been with CCNow since 2000 and did not have problems until a foreign company snorrason holdings acquired CCNow. Their FRAUDulent reports indicate that deposits have been made to my account for all sales made through CCNow, but no payments have been made since January 2017. They posted NO EMAIL NOTICE of cessation of service of their shopping cart/payment processing (I guess they found another means of stealing profits from hardworking small business owners) as of July 31st 2019. They do not answer the phone or reply to emails, yet their website is still soliciting signups. BEWARE ALL SMALL BUSINESS OWNERS! CCNow is FRAUD and appropriate legal action will be pursued…
Merchants in these situations should review their options for providers who offer excellent customer service.
A “D” Performance Overall
Given the company’s complaint total and resolution ratio, we agree with the BBB’s rating.
Truth In Marketing & Advertising
|Employs Independent Resellers||No|
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||No|
No Sales Complaints
CCNow primarily markets itself through its website and through strategic partnerships. There is no indication at this time that the company employs an in-person sales force, and we cannot find any CCNow complaints that complain of misleading or aggressive sales tactics.
No Misleading Marketing
There is also no indication that CCNow engages in deceptive advertising in its official materials. The company provides a tool to help merchants browse its transaction rates by country, and this tool appears to accurately quote the company’s fees. If you suspect that CCNow is charging you undisclosed fees, however, we recommend seeking a third-party statement audit to find and eliminate hidden charges.
About Phillip Parker
Thank you for reading my review. I hope that it has helped you with your research.
Why I'm Qualified to Write About Credit Card Processing and Merchant Account Services
I'm a former credit card processing sales director who left the industry because I didn't like how it takes advantage of small business owners. It feeds like a leech on businesses and thrives by imposing fees that are nearly impossible to comprehend. Seeing a need for change, I left and built this website help business owners better understand the industry, research merchant services providers, and get refunds of excessive merchant account fees. My experience of working "behind the curtain" in the industry, and using that knowledge for good, has resulted in millions of dollars returned to hard-working small business owners as well as enterprise-level companies.
From the time that I starting working in the merchant services industry to when I left to create this website, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this "insider" knowledge to myself. To lift the fog, I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers on this website.