Click & Pledge Overview
Fundraising and Payment Services for Non-Profits
Founded in 2000, Click & Pledge is a donor management and payment processing solution for non-profit merchant accounts. Although it previously used TransFirst to process transactions, Click & Pledge is now partnered with ProPay (a TSYS company) as its merchant account provider.
Click & Pledge Location and Ownership
Click & Pledge is a registered trademark of the Foroosh Corporation and is headquartered at 2200 Kraft Dr, Blacksburg, Virginia 24060. ProPay is a registered ISO of Wells Fargo Bank, N.A., Concord, California. Kamran Razvan is the CEO of Click & Pledge.
Click & Pledge Review Table of Contents
- Costs & Contract: Click & Pledge appears to offer a month-to-month contract with a flat rate of 3.75% + $0.37 and no early termination fees.
- Complaints & Service: Click & Pledge has received fewer than 10 public complaints.
- BBB Rating: Click & Pledge has an “A+” rating with the Better Business Bureau and has had 0 complaints in the past 3 years.
- Sales & Marketing: Click & Pledge does not appear to hire independent sales agents and has received no complaints about its sales practices.
- Rates & Fees: How Merchants Got The Best Rates With Click & Pledge
Products & Services Offered
- Debit and credit card processing
- Mobile payment acceptance
- Social media integration
- Recurring billing
- Salesforce integration
- Automated email outreach
Types of Businesses Served
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Click & Pledge Rates, Fees, and Costs
|Flat Rate||3.75% + $0.37|
|Batch Fee||$1.50 Per Batch|
|Early Termination Fee||Undisclosed|
|PCI Compliance Fee||Undisclosed|
|Equipment Lease Terms||Undisclosed|
Click & Pledge Pricing
The most up-to-date copy of the standard Click & Pledge contract that we are able to locate is dated February 2010 and lists a flat per-transaction rate of 4.5% with no other monthly or annual fees. The company’s website, however, currently lists a credit card processing rate of 3.75% plus $0.37 per transaction, batch deposits at $1.50 per batch with a maximum of one deposit per day. No long-term contract or early termination fees are listed. The company also previously offered seasonal merchant account pricing for nonprofits that do not operate year-round, which included a setup fee of $100, a per-transaction fee of 6.5% plus $0.35 for non-rewards cards, a fee of 8.0% plus $0.35 for rewards cards, the same eCheck fee as the year-round pricing plan, and a monthly fee of $1.50. The company’s mobile swiper can be purchased for $35 on Amazon. None of these pricing plans make any reference to PCI compliance fees or monthly minimum fees, so it is unclear whether these fees apply.
Higher Than Average Terms
Judging by the available terms, Click & Pledge offers pricing on par with most of its crowdfunding competitors. The company’s effective rate of 3.75% plus $0.37 is higher than the most expensive rate charged by most standard credit card processor providers, but it is slightly less than what merchants might pay through Fundly or DonorPerfect. Although not competitive with the cheapest merchant account providers, the absence of any fees beyond its listed processing fee is appealing in its own right. Additionally, it appears that the unique software solutions offered by Click & Pledge are fairly limited. Its donor management system is simply a SalesForce integration, so it doesn’t seem to represent extra value generated by Click & Pledge itself, and its payment processing solutions are mostly repackaged TSYS features. For these reasons, we assign a rating of “B” to Click & Pledge’s contract terms at this time.Are you happy with your Click & Pledge fees? Tell us about them before your go!
Click & Pledge Complaints & Customer Reviews
|Total Online Complaints||<10|
|Live Customer Support||Paid|
|Most Common Complaint||N/A|
Low Complaint Total
We have located only a handful of negative Click & Pledge reviews, none of which describe the company as a ripoff or a scam. Two of the complaints can be found on this website, and they both reference excessive and unexpected international transaction fees. The company’s CEO responded to these complaints by explaining that these fees were related to Click & Pledge’s since-discontinued in-house payment processing service. This would seem to indicate that these issues are no longer a concern. The remaining complaints (including this one posted to Yelp) describe a negative customer service experience. The complainant reports excessively long response times through Click & Pledge’s free customer support channel and longer-than-advertised wait times through the company’s paid premium support line.
Click & Pledge Lawsuits
We have not found any outstanding class-action lawsuits or FTC complaints filed against Click & Pledge. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Click & Pledge Customer Support Options
Click & Pledge offers free support to all users through an email ticketing system and a user forum, but it charges $85 per hour for phone support. The removal of this fee for phone-based customer service is a step Click & Pledge could take to qualify it as a top payment processor for customer service.
Click & Pledge BBB Rating Summary
Key Points - BBB
|Product & Service Complaints||0|
|Billing & Collection Complaints||0|
|Advertising & Sales Complaints||0|
|Guarantee & Warranty Complaints||0|
No Current BBB Complaints
Click & Pledge currently has an “A+” rating with the Better Business Bureau and is not an accredited business. The company has had 0 complaints in the past 36 months. At the time of a previous review, Click & Pledge had one complaint visible on its profile, to which the company’s CEO Kamran Razvan responded to by requesting that the BBB no longer contact him to resolve complaints. His exact comment (no longer visible on the company’s profile) was as follows:
Please remove our company from your list and stop sending us spam.I have no idea who has authorized you to play an intermediary in the world of business. If any of our clients have issue with us they may contact us directly.I have requested our IT department to block your domain as a source of spam.Regards,Kamran Razvan
We are unable to determine whether this response reflects the company’s policy in regard to all public complaints or whether it is simply a refusal to work with the BBB. Regardless, it does not appear to be a favorable approach for nonprofit organizations who use Click & Pledge, as it seems that they will not be able to seek resolution through the BBB if they are unable to solve issues directly through Click & Pledge’s customer support channels.
An “A” Performance
After weighing Click & Pledge’s policy against the fact that there are no current complaints filed against the company, we agree with the BBB’s rating of “A.” Merchants should still be aware that there are good reasons to be skeptical of the BBB’s reviews.
Truth In Marketing & Advertising
|Employs Independent Resellers||No|
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||Yes|
No Sales Complaints
Click & Pledge markets itself primarily through traditional advertising channels and through the SalesForce AppExchange store. The company does not appear to utilize telemarketing or independent sales agents to sell its services, and there are no online Click & Pledge complaints that mention deception or nondisclosure on the part of Click & Pledge representatives.
The Click & Pledge pricing page lists a few rates and fees for its service, including just one per-transaction rate of 3.75% plus $0.35 for all card transactions. Although it is common for providers to list only one rate in order to avoid disclosing their downgrade fees, it appears that Click & Pledge does in fact charge one flat rate for all transactions. As a result, we will not penalize the company for listing this rate quote. If you suspect that Click & Pledge is charging you undisclosed fees, we recommend seeking a third-party statement audit to find and eliminate hidden charges.
Click & Pledge Marketing Example
About Phillip Parker
Thank you for reading my review. I hope that it has helped you with your research.
Why I'm Qualified to Write About Credit Card Processing and Merchant Account Services
I'm a former credit card processing sales director who left the industry because I didn't like how it takes advantage of small business owners. It feeds like a leech on businesses and thrives by imposing fees that are nearly impossible to comprehend. Seeing a need for change, I left and built this website help business owners better understand the industry, research merchant services providers, and get refunds of excessive merchant account fees. My experience of working "behind the curtain" in the industry, and using that knowledge for good, has resulted in millions of dollars returned to hard-working small business owners as well as enterprise-level companies.
From the time that I starting working in the merchant services industry to when I left to create this website, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this "insider" knowledge to myself. To lift the fog, I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers on this website.