Click & Pledge Review: Fees, Comparisons, Complaints & Lawsuits

Rates as Low as 1.7%, No Monthly Fees, No Contract, 24/7 Support. See Who It Is Now.

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Click & Pledge
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Click & Pledge

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Company Overview

Founded in 2000, Click & Pledge is a donor management and payment processing solution for non-profit merchant accounts. Although it previously used TransFirst to process transactions, Click & Pledge is now partnered with ProPay (a TSYS company) as its merchant account provider.

Click & Pledge Payment Processing

Click & Pledge processes all major debit and credit cards for non-profits. They also provide other fundraising services, including: Donation forms, text-to-donate, peer-to-peer fundraising, video fundraising, donor outreach, in-person fundraising, donor management, event management, and account management.

Click & Pledge Location & Ownership

Click & Pledge is a registered trademark of the Foroosh Corporation and is headquartered at 2200 Kraft DrBlacksburg, Virginia 24060. ProPay is a registered ISO of Wells Fargo Bank, N.A., Concord, California. Kamran Razvan is the CEO of Click & Pledge.

Click & Pledge Review Table of Contents

  • Costs & Contract: Appears to offer a month-to-month contract with a flat rate of 3.75% + $0.37 and no…
  • Complaints & Service: Has received fewer than…
  • BBB Rating: Has an “A+” rating with the Better Business Bureau and has had…
  • Sales & Marketing: Does not appear to hire independent sales agents and has received no complaints about its…
Click & Pledge non-profit payment processing
Click & Pledge processes payments specifically for non-profits
these processors announce that they now sync with quickbooks

Click & Pledge Reviews and Complaints

Here's What Their Clients Say

Complaint Summary

Total Online Complaints
Live Customer Support
Most Common Complaint

Low Complaint Total

We have located only a handful of negative Click & Pledge reviews, none of which describe the company as a ripoff or a scam. Two of the complaints can be found on this website, and they both reference excessive and unexpected international transaction fees. The company’s CEO responded to these complaints by explaining that these fees were related to Click & Pledge’s since-discontinued in-house payment processing service. This would seem to indicate that these issues are no longer a concern. The remaining complaints (including this one posted to Yelp) describe a negative customer service experience. The complainant reports excessively long response times through Click & Pledge’s free customer support channel and longer-than-advertised wait times through the company’s paid premium support line.

Click & Pledge Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against Click & Pledge. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Click & Pledge Customer Support Options

Click & Pledge offers free support to all users through an email ticketing system and a user forum, but it charges $85 per hour for phone support. The removal of this fee for phone-based customer service is a step Click & Pledge could take to qualify it as a top payment processor for customer service.

Click & Pledge BBB Rating and Report

Our Better Business Bureau Profile Assessment

BBB Summary

Product & Service Complaints
Billing & Collection Complaints
Advertising & Sales Complaints
Guarantee & Warranty Complaints
Delivery Complaints

No Current BBB Complaints

Click & Pledge currently has a “A+” rating with the Better Business Bureau and is not an accredited business. The company has had 0 complaints in the past 36 months. At the time of a previous review, Click & Pledge had one complaint visible on its profile, to which the company’s CEO Kamran Razvan responded to by requesting that the BBB no longer contact him to resolve complaints. His exact comment (no longer visible on the company’s profile) was as follows:

Please remove our company from your list and stop sending us spam.I have no idea who has authorized you to play an intermediary in the world of business.  If any of our clients have issue with us they may contact us directly.I have requested our IT department to block your domain as a source of spam.Regards,Kamran Razvan

We are unable to determine whether this response reflects the company’s policy in regard to all public complaints or whether it is simply a refusal to work with the BBB. Regardless, it does not appear to be a favorable approach for nonprofit organizations who use Click & Pledge, as it seems that they will not be able to seek resolution through the BBB if they are unable to solve issues directly through Click & Pledge’s customer support channels.

An “A” Performance

After weighing Click & Pledge’s policy against the fact that there are no current complaints filed against the company, we agree with the BBB’s rating of “A.” Merchants should still be aware that there are good reasons to be skeptical of the BBB’s reviews.

in the news apple versus banks

Click & Pledge Fees and Rates

A Closer Look at the Contract

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Cost Summary

Flat Rate
3.75% + $0.37
Batch Fee
$1.50 Per Batch
Early Termination Fee
PCI Compliance Fee
Equipment Lease Terms

Click & Pledge Pricing

The most up-to-date copy of the standard Click & Pledge contract that we are able to locate is dated February 2010 and lists a flat per-transaction rate of 4.5% with no other monthly or annual fees. The company’s website, however, currently lists a credit card processing rate of 3.75% plus $0.37 per transaction, batch deposits at $1.50 per batch with a maximum of one deposit per day. No long-term contract or early termination fees are listed. The company also previously offered seasonal merchant account pricing for nonprofits that do not operate year-round, which included a setup fee of $100, a per-transaction fee of 6.5% plus $0.35 for non-rewards cards, a fee of 8.0% plus $0.35 for rewards cards, the same eCheck fee as the year-round pricing plan, and a monthly fee of $1.50. The company’s mobile swiper can be purchased for $35 on Amazon. None of these pricing plans make any reference to PCI compliance fees or monthly minimum fees, so it is unclear whether these fees apply.

Higher Than Average Terms

Judging by the available terms, Click & Pledge offers pricing on par with most of its crowdfunding competitors. The company’s effective rate of 3.75% plus $0.37 is higher than the most expensive rate charged by most standard credit card processor providers, but it is slightly less than what merchants might pay through Fundly or DonorPerfect. Although not competitive with the cheapest merchant account providers, the absence of any fees beyond its listed processing fee is appealing in its own right. Additionally, it appears that the unique software solutions offered by Click & Pledge are fairly limited. Its donor management system is simply a SalesForce integration, so it doesn’t seem to represent extra value generated by Click & Pledge itself, and its payment processing solutions are mostly repackaged TSYS features. For these reasons, we assign a rating of “B” to Click & Pledge’s contract terms at this time.

Click & Pledge pricing

The advertised Click & Pledge pricing rate

Click & Pledge Jobs and Employment

Hiring Standards and Ethical Marketing Assessment

Audit Your Current Statement To Find Its Hidden Fees

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Key Points

Employs Independent Resellers
Advertises Deceptive Rates
Discloses All Important Terms

No Sales Complaints

Click & Pledge markets itself primarily through traditional advertising channels and through the SalesForce AppExchange store. The company does not appear to utilize telemarketing or independent sales agents to sell its services, and there are no online Click & Pledge complaints that mention deception or nondisclosure on the part of Click & Pledge representatives.

Straightforward Pricing

The Click & Pledge pricing page lists a few rates and fees for its service, including just one per-transaction rate of 3.75% plus $0.35 for all card transactions. Although it is common for providers to list only one rate in order to avoid disclosing their downgrade fees, it appears that Click & Pledge does in fact charge one flat rate for all transactions. As a result, we will not penalize the company for listing this rate quote. If you suspect that Click & Pledge is charging you undisclosed fees, we recommend seeking a third-party statement audit to find and eliminate hidden charges.

Click & Pledge Review Summary

Our Final Thoughts and Opinions

A Decent Choice for Non-Profit Organizations

Click & Pledge rates as a better-than-average payment processing option for nonprofit organizations. The company’s pricing through TSYS is roughly on par with merchant services industry averages, and it appears to have no interest in resolving any complaints through the BBB. To its credit, Click & Pledge has very few complaints filed across all consumer protection websites. NPOs are advised to request and read all contract terms and conditions before signing up for the company’s service and to compare these costs with top-rated competing solutions.

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Click & Pledge Competitors

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Customer & Employee Reviews

What Others Are Saying About Click & Pledge

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3 Responses

  • Jennifer Largin

    Click and Pledge was amazing to work with. Customer support was always top notch and the amount of features they provide is unrivaled. If you are a non-profit, do business with Click & Pledge.

    • Phillip CPO

      Hi Jennifer, please provide a your charity’s information to authenticate your testimonial.

  • Glenn Ruga

    Click & Pledge is one of the worst online companies I have ever worked with. If you are looking for a company that is constantly looking out for their needs above your needs, then you have found the right one. If you want customer service, they will respond in three days to email queries and provide useless information.


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About The Author

Phillip Parker is the creator and author behind this website. He has over 15 years of experience in the credit card processing industry as a journalist, consultant, and former merchant account sales professional. He started this project as a blog to expose merchant services providers that engage in predatory business practices, such as deceptive marketing, misleading pricing, and high-pressure sales tactics. His goal is to help business owners find merchant account providers who serve their industry well while offering fair rates with no junk fees and no long-term commitments.

Phillip has researched over 1,000 payment processors and been quoted in numerous high-profile publications, including the Los Angeles Time, INC Magazine, The Atlantic, and the Miami Herald among others.

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How Our Ratings Work

Please note that our rating system was overhauled on April 26th, 2023. Reviews dated before this date may not score in accordance with the following.

Star Rating Criteria:

At the start of our research, all processors are awarded five stars. We deduct stars if the processor engages in any of the following:

– One star deduction if the processor has any junk fees.

– One star deduction if the processor does not post its pricing clearly on its website.

– One Star deduction if the processor is suffering from moderate client complaints.

– Multiple Star deductions if a processor is suffering from severe complaints, imposes unjust cancellation fees, markets non-cancellable equipment leases, engages in predatory rate pricing, or may be engaged in illegal activities.

Get all of the details regarding out rating criteria here.

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