Click & Pledge Credit Card Processing 2023: Reviews & Complaints
(540) 961-9811 Company Overview
Founded in 2000, Click & Pledge is a donor management and payment processing solution for non-profit merchant accounts. Although it previously used TransFirst to process transactions, Click & Pledge is now partnered with ProPay (a TSYS company) as its merchant account provider.
In 2023, Click & Pledge partnered with 360MatchPro and Double the Donation to offer automatic matching donation capability to clients.
Article Summary
Before we dive in, here’s a short summary of what we’ll cover:
- Click & Pledge’s various payment processing services.
- The company focuses on non-profits.
- Click & Pledge’s terms appear better than the industry-standard.
Click & Pledge Payment Processing
Click & Pledge processes all major debit and credit cards for non-profits. They also provide other fundraising services, including Donation forms, text-to-donate, peer-to-peer fundraising, video fundraising, donor outreach, in-person fundraising, donor management, event management, and account management.
Event Management Capabilities
Click & Pledge provides event management tools as part of their service offerings. This includes ticket sales and online registration processes, allowing organizations to handle all aspects of event monetization and attendee management in one platform.
Peer-to-Peer Fundraising
The company also specializes in peer-to-peer fundraising solutions. This feature enables organizations to let their supporters create personalized fundraising pages that can be shared online, thereby widening the reach of the fundraising efforts.
Recurring Donations
Click & Pledge has a feature that allows for the setup of recurring donations. This is particularly beneficial for nonprofits looking for a stable source of income, as it enables donors to contribute regularly with automatic payment options.
Mobile Payments and Swiper
To cater to a broader audience, Click & Pledge offers mobile payment solutions. This includes a swiper that can be attached to mobile devices, allowing for easy point-of-sale transactions during events or in-person fundraising activities.
Security and Compliance
Click & Pledge places a strong emphasis on security and compliance, conforming to Payment Card Industry (PCI) standards. They offer encrypted transactions and secure data storage, providing an added layer of protection for donors and organizations alike.
Location & Ownership
Click & Pledge is a registered trademark of the Foroosh Corporation and is headquartered at 2200 Kraft Dr, Blacksburg, Virginia 24060. ProPay is a registered ISO of Wells Fargo Bank, N.A., Concord, California. Kamran Razvan is the CEO of Click & Pledge.
Table of Contents
- Costs & Contract: Appears to offer a month-to-month contract with…
- Complaints & Service: Has received fewer than…
- BBB Rating: Has an “A+” rating with the Better Business Bureau and has had…
- Sales & Marketing: Does not appear to hire independent sales agents and has received…
Click & Pledge Customer Reviews
Here's What Their Clients Say
| Item | Result |
|---|---|
| Total Online Complaints | <10 |
| Live Customer Support | Paid |
| Most Common Complaint | N/A |
| Recent Lawsuits | No |
Low Complaint Total
We have located only a handful of negative Click & Pledge reviews, none of which describe the company as a ripoff or a scam. Two of the complaints can be found on this website, and they both reference excessive and unexpected international transaction fees. The company’s CEO responded to these complaints by explaining that these fees were related to Click & Pledge’s since-discontinued in-house payment processing service. This would seem to indicate that these issues are no longer a concern. The remaining complaints (including this one posted to Yelp) describe a negative customer service experience. The complainant reports excessively long response times through Click & Pledge’s free customer support channel and longer-than-advertised wait times through the company’s paid premium support line. If you have your own Click & Pledge review to make, please do so in the comments below.
Click & Pledge Lawsuits
We have not found any outstanding class-action lawsuits or FTC complaints filed against Click & Pledge. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Click & Pledge Customer Support Options
Click & Pledge offers free support to all users through an email ticketing system and a user forum, but at one point we received reports that it charges $85 per hour for phone support. The removal of this fee for phone-based customer service is a step Click & Pledge could take to qualify it as a top payment processor for customer service.
Click & Pledge Customer Service Numbers
- (866) 999-2542 – Toll-Free Support
- (540) 961-9811 – Local Office
Other Support Options
- Support form
Click & Pledge Online Ratings
Here's How They Rate Online
| Item | Result |
|---|---|
| BBB Reports | 0 |
No Current BBB Complaints
Click & Pledge currently has a “A+” rating with the Better Business Bureau and is not an accredited business. The company has had 0 complaints in the past 36 months. At the time of a previous review, Click & Pledge had one complaint visible on its profile, to which the company’s CEO Kamran Razvan responded to by requesting that the BBB no longer contact him to resolve complaints. His exact comment (no longer visible on the company’s profile) was as follows:
Please remove our company from your list and stop sending us spam.I have no idea who has authorized you to play an intermediary in the world of business. If any of our clients have issue with us they may contact us directly.I have requested our IT department to block your domain as a source of spam.Regards,Kamran Razvan
We are unable to determine whether this response reflects the company’s policy in regard to all public complaints or whether it is simply a refusal to work with the BBB. Regardless, it does not appear to be a favorable approach for nonprofit organizations who use Click & Pledge, as it seems that they will not be able to seek resolution through the BBB if they are unable to solve issues directly through Click & Pledge’s customer support channels.
An “A” Performance
After weighing Click & Pledge’s policy against the fact that there are no current complaints filed against the company, we agree with the BBB’s rating of “A.” Readers should still be aware that there are good reasons to be skeptical of the BBB’s reviews.
Click & Pledge Fees, Rates & Costs
A Closer Look at The Contract
| Item | Result | >
|---|---|
| Cancellation Penalties | Unclear |
| Monthly & Annual Fees | Unclear |
| Processing Rates | Variable |
| Equipment Leasing | Unclear |
Click & Pledge Pricing
The most up-to-date copy of the standard Click & Pledge contract that we are able to locate is dated February 2010 and lists a flat per-transaction rate of 4.5% with no other monthly or annual fees. The company’s website, however, currently lists a credit card processing rate of 2.75% plus $0.20 per transaction. No long-term contract or early termination fees are listed. The company also previously offered seasonal merchant account pricing for nonprofits that do not operate year-round, which included a setup fee of $100, a per-transaction fee of 6.5% plus $0.35 for non-rewards cards, a fee of 8.0% plus $0.35 for rewards cards, the same eCheck fee as the year-round pricing plan, and a monthly fee of $1.50. The company’s mobile swiper can be purchased for $35 on Amazon. None of these pricing plans make any reference to PCI compliance fees or monthly minimum fees, so it is unclear whether these fees apply.
Higher Than Average Terms
Judging by the available terms, Click & Pledge offers pricing on par with most of its crowdfunding competitors. The company’s effective rate of 2.75% plus $0.20 is higher than the most expensive rate charged by most standard credit card processor providers, but it is slightly less than what clients might pay through Fundly or DonorPerfect. Although not competitive with the cheapest merchant account providers, the absence of any fees beyond its listed processing fee is appealing in its own right. Additionally, it appears that the unique software solutions offered by Click & Pledge are fairly limited. Its donor management system is simply a SalesForce integration, so it doesn’t seem to represent extra value generated by Click & Pledge itself, and its payment processing solutions are mostly repackaged TSYS features. For these reasons, we assign a rating of “B” to Click & Pledge’s contract terms at this time.
The advertised Click & Pledge pricing rate
Click & Pledge Employee Reviews & Sales Tacitcs
Should You Work For Them?
| Item | Result |
|---|---|
| Uses Independent Resellers | No |
| Telemarketing | No |
| Misleading Marketing | No |
| Discloses All Important Terms | Yes |
No Sales Complaints
Click & Pledge markets itself primarily through traditional advertising channels and through the SalesForce AppExchange store. The company does not appear to utilize telemarketing or independent sales agents to sell its services, and there are no online Click & Pledge reviews that mention deception or nondisclosure on the part of Click & Pledge representatives.
Straightforward Pricing
The Click & Pledge pricing page lists a few rates and fees for its service, including just one per-transaction rate of 2.75% plus $0.20 for all card transactions. Although it is common for providers to list only one rate in order to avoid disclosing their downgrade fees, it appears that Click & Pledge does in fact charge one flat rate for all transactions. As a result, we will not penalize the company for listing this rate quote. If you suspect that Click & Pledge is charging you undisclosed fees, we recommend seeking a third-party statement audit to find and eliminate hidden charges.
Our Click & Pledge Review Summary
Our Final Thoughts
Click & Pledge rates as a better-than-average credit card processing option for nonprofit organizations. The company’s pricing through TSYS is roughly on par with merchant services industry averages, and it appears to have no interest in resolving any complaints through the BBB. To its credit, Click & Pledge has very few complaints filed across all consumer protection websites. NPOs are advised to request and read all contract terms and conditions before signing up for the company’s service and to compare these costs with top-rated competing solutions.
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How Did Click & Pledge Treat You?3 Responses
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Jennifer Largin
Click and Pledge was amazing to work with. Customer support was always top notch and the amount of features they provide is unrivaled. If you are a non-profit, do business with Click & Pledge.
Phillip CPO
Hi Jennifer, please provide a your charity’s information to authenticate your testimonial.
Glenn Ruga
Click & Pledge is one of the worst online companies I have ever worked with. If you are looking for a company that is constantly looking out for their needs above your needs, then you have found the right one. If you want customer service, they will respond in three days to email queries and provide useless information.