An Uncommon Payment Processing Option
Founded in 1997, ProPay is a merchant account provider that shares attributes of both a traditional credit card processor and services like PayPal, Stripe, 2Checkout, and Google Checkout. ProPay’s similarities with a traditional merchant account include the ability to swipe credit cards at the point of sale, which can result in a lower processing fee, as well as the ability to accept payments for other purposes such as e-commerce and mail order/telephone order sales.
Unlike a traditional merchant services provider, ProPay does not support the use of countertop credit card terminals like the type used at most retailers. However, like PayPal and 2Checkout, ProPay has an easy signup process and is open to non-traditional merchants such as direct sellers and micro-merchants. ProPay acts as its own holding account and merchants must manually transfer their money to a linked checking account.
ProPay JAK
ProPay offers several ways to accept credit card payments, including mobile options. The first, “ProPay JAK,” is a service similar to Square that enables merchants to use a card reader with a smartphone to accept credit cards. ProPay also offers tablet-based point-of-sale solutions as well as access to a virtual terminal.
ProPay Chip Card Reader
An EMV-compatible card reader is currently available for purchase through each merchant’s existing ProPay account. This device connects to a merchant’s smartphone via Bluetooth in order to accept chip cards. The ProPay EMV reader does not currently accept Near Field Communication (NFC) contactless card payments, Apple Pay, or Android Pay, but these additions are planned for future updates. Lastly, ProPay offers an automated phone system where merchants can call in to process real-time sales.
ProPay Location and Ownership
ProPay is a registered ISO of Wells Fargo Bank, N.A., Concord, CA. ProPay is headquartered at 3400 Ashton Blvd Ste 200, Lehi, Utah, ProPay is a merchant account provider that shares attributes of both a traditional credit card processor and services like PayPal, Stripe, 2Checkout, and Google Checkout. ProPay was acquired by TSYS in late 2012 and now operates under the ProPay name as “a TSYS Company.” Gary Goodrich is the CEO of ProPay.
ProPay Review Table of Contents
- Costs & Contract: ProPay offers an annual contract that does not typically include an early termination fee.
- Complaints & Service: ProPay has received more than 40 public complaints.
- BBB Rating: ProPay has an “A+” rating and has received 12 complaints and 2 reviews in the past 3 years. The company has been accredited by the Better Business Bureau since 2000.
- Sales & Marketing: ProPay does not appear to hire independent sales agents and has not received any complaints about its sales practices.
- Rates & Fees: How Merchants Got The Best Rates With ProPay
Pro Pay is the WORST! They charge your credit card for a company & then won’t takr any responsibility for it. I’d already warned them they took money for a company a month ago for an account that was deactivated. It they took more again this month. Don’t download business with them!
This post will help: Cancelling a Merchant Account Without Paying a Fee
-Phillip
I am 69 years old so you might say I’ve been around the block a few times BUT this is definitely a FIRST for me. Imagine transfering, through ProPay, several thousands of dollars to your US Bank Account.
On the first attempt, with only $1,000, my money was returned to Propay as an unsuccessful transaction. I sought advice from your customer service department and after a long discussion and verification of the Bank Info, I agreed to make a second transfer attempt of 1,994.40$ on June 27, 2019.
Today, 1 month later, transfer NOT RECEIVED, money not returned to ProPay and now after many calls to ProPay’s CS, I am being to;ld that they have No Control after the money is sent and “Get This”, they are now telling me that it may take (3) months or so before they get my money back.
WHAT?
This is what I call “Pittifull Service” at best!
I have lodged a formal complaint with Globallee who have mandated ProPay to serve its Network of Independent Ambassadors
This post will help: Why Credit Card Processors Hold Funds
-Phillip
I have always had good luck with the Propay helpline being both polite and truly helpful, but today a man named Kenneth went above and beyond the call of duty. After finding out that the root of the problem was with the company I’m contracted with, calling them, having them be very unhelpful to say the least and even my becoming very emotional in the process, Kenneth stayed on the phone with me for a little over an hour making sure that I knew exactly how to manage and use my Propay account, and gave me some really amazing and valuable advice about how to run my business as efficiently and properly as possible. The call quickly went from my being riddled with anxiety and feeling quite hopeless to where I felt confident and ready because I had a plan I knew how to execute. Thank you so much, Kenneth at Propay! Keep being the star employee you are!!
Hi Rebecca,
Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!
I have used Pro Pay due to my affiliation with another company for a little over a year now. Not only do I pay for an annual fee to use this service, but every time there is a transaction Pro Pay earns money from it. Recently, a customer made a purchase on my personal website and it went through Pro Pay for over $200.00. I shipped the products purchased to the customer and went on with my day. Over 10 days later, Pro Pay emails me letting me know that there is a charge back on my account from this customer that is disputing the transaction. So, basically, I got scammed by this customer, and Pro Pay instead of defending their customer (myself), is taking the money from my account to pay back the scammer. In addition, I end up losing tax and shipping expenses. There is no future for this company with such poor customer service. Please don’t waste your time and money, and use other similar companies that will fight to protect their customers from frauds like this. I also use other companies for my transactions, and I have been very pleased with them when a situation like this arises. Don’t use Pro Pay; and their customer service is terrible!!!
After 5 weeks of calling to make sure they had all set up correctly (would have to say their customer service is about useless) I have every email from them and every screen shot (which will be reporting to the FTC) processed first transaction, not even knowing 100% if they had it set up, next day logged in said funds available for transfer, transferred to bank account on file, they send an email the following day stating I violated their reserve policy(screen shot to prove that is incorrect) so after 2 months of dealing with them for nothing switching back to square. Lousy company and lousy customer service. Emailed them and got 13 emails with no information. Highly recommend using anyone else.
Terrible company to deal with.
I have absolutely HORRIBLE luck with Propay. After years of processing relatively small fees, they refuse to raise my processing limit, even modestly. To process anything beyond a few hundred dollars, you have to jump through mega hoops to process something once, then they make you do it again the next time you need to process something higher.
My wife signed up for pro pay, our bank account was charged the $7.95 fee. Understandable but the next 34 was outrageous! 35 times we was charge $7.95 this is rediculous!
Please donot work with PROPAY. They have been holding my money for the past 4 months now and have no way to send it to me I spoke with them over 100 times with no answers and when they give me a answer all it is its a LIE. Go with another company this company doesnot help yu but cause you probems
These guys are worse than the KGB. I have been with then for more that 5 years never an issue always do as asked. They do not want to help business grow they try and prevent you from conducting business. I freaking despise them there has to be better options them Propay seriously. Hey propay get your head out of your ass. I needed a 30 dollar increase because I reached my monthly limit and it was like what is your underwear size, how many times a week do yo change your sock, do you bathe regularly WTF for 30.00 are you crazy. Then they go postal and try and say I subverted there policy hello I have regular customers where we do weekly work for them that is possible you know we even sent copies of the invoices only to be lectured with a long winded BS email for no reason other then someone is on a power trip. Stay away from propay.
Terrible! Cheats! Ransomware !
I am a Mary Kay consultant and I had a returning customer. They have holds in both transactions due to their shifting reasons. One reason was because they thought I was splitting a charge.
Second time they said because they believed it wasn’t a Mary Kay transaction. I sent documentation and yet they are still holding my customers funds! How am I supposed to go know on someone’s door and ask them to reverse the transaction and give me cash instead!??!? Ridiculous business practice. Let alone I will lose a customer.
NEVER Do business with propay!-use PayPal! PayPal doesn’t charge an annual fee and does not charge for their card reader.
I just wanted to reply with an idea that might help you to NOT lose your customer. If this wasn’t a large transaction and you can afford to “eat the cost” until these people finally get their feces collected (nicer language :}) I know you shouldn’t have to but it’s better to lose ONE SALE than to lose a LIFETIME CUSTOMER. Once this issue is resolved, I would close out this account and go with another pay service, i.e. PayPal or Bitcoin for any future transactions. *HINT: I would open that account YESTERDAY! LOL And I CERTAINLY would not instigate ONE SINGLE NEW transaction with this company based on all of the reviews I have read just in the last hour. Hope the suggestion helps! Best of luck to you and God bless!