We take our role in providing guidance and education regarding the card payment industry very seriously. At our own expense, we have vigorously defended our right to continue expose unethical and predatory practices in the industry, successfully defeating every attempt to silence us. However, fending off frivolous lawsuits is costly. To sustain these efforts, one of the ways we generate revenue is through affiliate partnerships with ethical providers. This means that some of our outgoing links connect business owners to trustworthy, low-cost payment processors, which is what most of our readers seek. We see this revenue channel as a win-win-win for everyone involved. Business owners find good processors, processors get good clients, and we are able to continue to provide a valuable service to the small business community. We also recommend and link to many services that do not compensate us. Our priority is to guide you to the best solutions for your needs, regardless of potential revenue. If you have questions, please feel free to contact us.
All mentions of rate and fee costs are estimations based on publicly available information and client feedback. Actual costs may vary based on a variety of factors unique to your business.
In this review of CreditCardProcessing.com, we provide a detailed overview of the company’s merchant services and how they may fit different business needs. We cover their core offerings, including payment processing solutions, pricing structures such as Interchange+ and flat-rate models, and their cash discount program designed to reduce processing costs for merchants. The review also examines their account management tools, PCI compliance measures, and the company’s background and leadership. To give a balanced perspective, we highlight both pros and cons drawn from customer feedback and industry reviews, paying special attention to service quality, fees, contract terms, and online ratings. By the end, this article offers businesses a clear understanding of what CreditCardProcessing.com provides and what to expect when considering them as a merchant services partner.
About CreditCardProcessing.com
CreditCardProcessing.com Homepage
CreditCardProcessing.com is a merchant account provider that appears to have operated as either a subsidiary or an ISO of Paysafe (formerly iPayment). An early version of the company’s homepage described it as “an iPayment company,” so it is likely that CreditCardProcessing.com exclusively offered iPayment contracts prior to its acquisition by Paysafe Group. At the time of this update, CreditCardProcessing.com is a contracted reseller of First Data, now known as Fiserv.
Products & Merchant Services
Payment Processing
(link unavailable) facilitates the processing of most major credit and debit cards. They provide online reporting through iAccess, Level 1 PCI compliance, phone support, breach security measures, and a dedicated account manager.
Payment Gateway Services
The company’s payment gateway services allow businesses to accept credit and debit card payments securely through their websites. This gateway can be customized and integrated with popular e-commerce platforms like Shopify, WooCommerce, and Magento.
Pricing Models
(link unavailable) offers various pricing models to meet different business needs. They provide Interchange+ pricing, which can be tailored to fit specific requirements.
Flat Rate Pricing
They also offer flat rate pricing through monthly membership plans, designed to potentially reduce costs for businesses.
Cash Discount
For eligible businesses, (link unavailable) provides a cash discount option aimed at significantly reducing processing fees.
Account Management
The iAccess feature enables businesses to manage their accounts, access statements and reports, and create support tickets.
PCI Compliance
Level 1 PCI compliance is included with monthly membership plans and is available to qualified merchants across all pricing plans.
Customer Reviews & Sentiment
Overview of Customer Reviews
Over 30 negative reviews of CreditCardProcessing.com have been found, with allegations of the company being a ripoff or scam present in some cases. The majority of these complaints highlight hidden fees or lack of full disclosure regarding pricing schedules. A number of reviews also raise concerns about fund-holds, with accounts reportedly being flagged and payments frozen for up to 90 days. We invite you to share your own experiences with CreditCardProcessing.com in the comments section below.
Customer Support Analysis
CreditCardProcessing.com provides a contact form and a live support phone line on its website for customer assistance. However, these support options currently do not place CreditCardProcessing.com among the top-rated payment processors for customer service.
Industry Scores & User Ratings
Online Ratings Summary
BBB Rating
N/A
Trustpilot Rating
3.2
PissedConsumer Rating
3.4
Our Rating
2.5
Average Rating
3.03
CreditCardProcessing.com BBB Rating
CreditCardProcessing.com, located in Westlake Village, CA, is accredited by the BBB since 12/23/2013 and holds an “A+” rating. However, there are no customer reviews or complaints listed on the BBB website for this business. As such, there are no common themes or specific feedback to report from customer reviews or complaints.
Negative Feedback
There are no negative reviews published about CreditCardProcessing.com on the BBB website.
Positive Feedback
There are no positive reviews published about CreditCardProcessing.com on the BBB website.
Trustpilot Rating for CreditCardProcessing.com
CreditCardProcessing.com has an average rating of 3.2/5 on Trustpilot, based on a single customer review. This rating indicates a moderate level of satisfaction.
Negative Feedback
Creditcardprocessing is one of the biggest scam and fraud company. They will approve your account and as soon as you start the processing they will stuck your account without any intimation and reason and will eat up your funds. So guys beware before doing any kind of business with this company.
Positive Feedback
There are no positive reviews published about CreditCardProcessing.com on the Trustpilot website.
PissedConsumer Rating Analysis for CreditCardProcessing.com
CreditCardProcessing.com has a rating of 3.4/5 on PissedConsumer, based on 2 reviews. The rating reflects a moderate level of customer satisfaction. However, due to the limited number of reviews, it is challenging to identify common themes or a comprehensive sentiment among customers.
Negative Feedback
Creditcardprocessing.com is the worst company I have dealt with in the 21 years I’ve been in business. They allow third party companies to charge you for services you never asked for. My processing rate went from 1.37% to over 6%. PCI scans every 3 months is a joke. Something always goes wrong so they can charge you a late fee. Plus it’s a real hassle. Plus the PCI annual fees. Not to mention all the monthly fees. Now I’m in the process of canceling. They have to email you a form to fill out and then ask you to fill it out. Of course after I filled it out two days later I still haven’t heard anything I called and was told they didn’t receive it. After I got upset he found it after a 5 minute hold. He said sorry it will take a little bit longer. I said more then 2 days to cancel an account? He said yes. I should have left a long time ago the first time I say $30 extra dollars being taken out of my account. – Review from June 6, 2018
Its sending me the code to my old phone number I need you to get into my account and change my mobile phone number so that I can get the code 0793571****. – Review from Wolfie R, May 12, 2022
Positive Feedback
There are no positive reviews published about CreditCardProcessing.com on the PissedConsumer website.
Creditcardprocessing.com has implemented an interchange-plus pricing model. They offer four levels of processing volume, with transaction rates decreasing at higher volumes. Starting at interchange plus $0.30 per transaction with a monthly fee of $15, the basic package extends to the high-volume package, offering interchange plus $0.05 per transaction with a monthly fee of $249. These packages come with an asterisk indicating that “Certain terms and conditions may apply.”
Additional services like PCI compliance, online reporting, and a dedicated account manager are bundled into two supplementary monthly packages: “Business” and “Premier,” priced at $49 and $149, respectively. These packages have their own transaction rates. While creditcardprocessing.com has clarified and simplified its rates and fees to some extent, there appear to be overlaps with its current pricing model, potentially leading to unnecessary additional fees. We advise businesses to thoroughly review their contract details before signing.
According to client complaints, the standard CreditCardProcessing.com contract can be terminated at any time with no early termination fee. However, one business owner reports a cancellation fee of up to $350. Complaints mention various fees, including a $99 annual PCI compliance fee, a $7.95 monthly gateway fee, a $5 monthly statement fee, a variable monthly minimum fee, and a tiered pricing plan with rates varying from client to client.
The company also offers POS solutions and gateway services on its website. However, no details regarding gateway fees or other charges associated with equipment leases are disclosed. CreditCardProcessing.com promotes the use of Clover POS systems, which may have their own terms of service. It is unclear whether the company leases these POS terminals or acts as a reseller of Clover’s equipment.
The fee tiers for CreditCardProcessing.com
Virtual Terminal and Payment Gateway Pricing
In addition to its in-store payment processing services, CreditCardProcessing.com advertises its virtual terminal and payment gateway services on its website, without disclosing pricing. Previously, the website stated that there is no setup fee associated with these services. Typically, additional rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates, apply to these e-commerce services.
What you get with CreditCardPayments.com depends on which tier of service you purchase
Contract Complaints
Most complaints about CreditCardProcessing.com’s contract terms relate to unexpected monthly fee increases and fund holds. These complaints often indicate issues with agent nondisclosure regarding costs and fraud prevention at the signing stage. However, the absence of an early termination fee limits clients’ risk and allows them to exit the contract if dissatisfied. Businesses experiencing frustration with funds held by the company may benefit from understanding how to compel CreditCardProcessing.com to release their money.
No active class-action lawsuits or Federal Trade Commission (FTC) complaints have been identified against CreditCardProcessing.com. Clients seeking non-litigious methods for resolution are advised to consider reporting to relevant supervisory bodies.
Employee Reviews & Sales Practices
Several Sales Complaints
CreditCardProcessing.com appears to market itself through the use of independent sales agents, traditional advertising, search engine marketing, and a referral program. The use of independent agents is typically linked to elevated complaint rates for a company (with iPayment being a prime example), and in the case of CreditCardProcessing.com, we have found a low-to-moderate number of CreditCardProcessing.com reviews related to the sales experience. Complainants specifically mention hidden fees and higher-than-quoted rates. CreditCardProcessing.com’s relatively low sales complaint total is unexpected for a company that was at one point so closely linked to iPayment, but its complaint rate over the past two years is beginning to catch up to iPayment’s poor reputation.
We have located ads in both Google search results and on one of the company’s landing pages claiming that “rates start at 0.35%.” This rate is likely the company’s Qualified debit rate, but it makes no mention of the Mid-Qualified and Non-Qualified rates that clients will pay on most debit and credit card transactions. We consider this type of rate quoting to be deceptive, as it could give businesses an unrealistic expectation of the rates they will pay. In fact, this type of quote seems to contradict the language on the company’s “Rates and Fees” page, which states that although “most merchants want to immediately know the exact rates and fees they will incur,” the company’s sales agents “are extremely well trained and they know that a ‘one size fits all’ approach is absolutely not in the best interest of our merchants.” For this reason, business owners are advised to not make any decisions based solely on rate quotes displayed in the company’s advertising. As of this update, the company has removed its “Rate and Fees” page.
Room For Improvement
CreditCardProcessing.com’s use of “teaser” quotes has lowered its grade in this category, and the rising number of CreditCardProcessing.com complaints about the processor’s sales practices has further lowered it to a “C.” If you suspect that CreditCardProcessing.com is charging you undisclosed fees, we recommend seeking a free third-party statement audit.
CreditCardProcessing.com Competitors
Compare CreditCardProcessing.com to competitors that earned top marks.
CreditCardProcessing.com rates as an average credit card processing provider. Historically tied to iPayment, a company that received poor ratings on CardPaymentOptions.com, CreditCardProcessing.com may now function independently following iPayment’s integration into the Paysafe network. This shift could present an opportunity for the company to redefine itself, moving away from iPayment’s legacy and establishing new standards of service and transparency.
One of the key benefits of CreditCardProcessing.com is the absence of an early termination fee, which allows businesses greater flexibility in choosing their processing partners without fear of costly penalties. The company boasts a relatively low complaint rate compared to others in the industry, which could appeal to business owners seeking a straightforward and hassle-free service. However, it remains crucial for prospective clients to inquire about all applicable rates and fees to avoid surprises. As the payment processing landscape is rife with competition, business owners should always compare CreditCardProcessing.com with other highly-rated providers to ensure they’re receiving the best possible combination of pricing, transparency, and customer service.
