Dynamic Payment Solutions Overview
In this review of Dynamic Payment Solutions, we examine the company’s payment processing services, pricing structure, customer feedback, and overall reputation.
Customer Reviews & Sentiment
Clean Complaint Record
As noted above, we were unable to locate any negative Dynamic Payment Solutions reviews on this website or any other consumer protection websites. This seems to suggest that Dynamic Payment Solutions has a readily available and responsive customer support team. The company’s affiliate, Vision Bankcard, appears to have received very few complaints as well.
Dynamic Payment Solutions Lawsuits
We have not found any outstanding class-action lawsuits or FTC complaints filed against Dynamic Payment Solutions. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Dynamic Payment Solutions Customer Support Options
We will assign Dynamic Payment Solutions an “A” in this section until we see a reason to alter this grade. The DPS website offers a dedicated phone line and an email address for merchants. All signs indicate that these channels perform nearly as well as the top-rated merchant accounts for customer service.
Client Satisfaction Ratings
| Product & Service Complaints | 0 |
|---|---|
| Billing & Collection Complaints | 0 |
| Advertising & Sales Complaints | 0 |
| Guarantee & Warranty Complaints | 0 |
| Delivery Complaints | 0 |
Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.
No BBB Complaints
Dynamic Payment Solutions currently has an “A+” rating with the Better Business Bureau and is not accredited. The company has received 0 complaints about the company in the past 3 years. Dynamic Payment Solutions also has not received any informal reviews with the BBB, although it should be noted that these reviews are not subject to verification.
An “A” Performance
In light of the information presented, especially the company’s years in business and low complaint total we agree with the BBB’s rating of an “A”. However, merchants should be aware that there are reasons to be skeptical of the BBB’s reporting.
Card Processing Rates & Fees
Variable Contract Terms
As of this update, there is very little specific information available about the standard Dynamic Payment Solutions contract. It’s possible that the company may have the same contract as Vision Bankcard, which is a Global Payments agreement.
Vision Bankcard’s contract includes an early termination fee of $500 per location or Liquidated Damages, whichever is greater, which is as expensive as termination fees get. However, it appears that the service length agreement and early termination fee can be avoided by entering into a month-to-month agreement for the company’s services. Additionally, merchant reviews have claimed to have been charged an undisclosed $299 annual maintenance fee. These agreements also include long-term equipment leases through Global Direct, the equipment leasing division of Global Payments.
The company has not received any pricing complaints, which indicates that the majority of the company’s clients are satisfied with the terms of their contracts. Merchants are advised to carefully examine the terms of any contract they sign and compare them to the cheapest merchant account providers.
Virtual Terminal and Payment Gateway Pricing
In addition to its storefront payment processing services, Dynamic Payment Solutions also dedicates a portion of its website to advertising its virtual terminal and payment gateway services through Authorize.Net. A standard Authorize.Net agreement includes a rate of 2.90% plus $0.30, a monthly gateway fee of $25, and a batch fee of $0.10. However, Dynamic Payment Solutions reserves the right to alter these terms and conditions as a reseller. As such, merchants are able to negotiate lower fees than those offered directly by Authorize.Net
Send Us Your Contract!
If you have any knowledge of the standard Dynamic Payment Solutions contract (including any PCI compliance fees or early termination fees), please leave that information in the comment section of this review.
Employee Reviews & Sales Practices
Mixed Sales Approach
Dynamic Payment Solutions does not appear to hire independent sales agents, but its affiliated company, Vision Bankcard, does seem to hire them. Regardless, we are able to locate zero complaints about the company’s agents on all non-BBB consumer protection websites, so it seems as if the company markets its services in a fair and transparent manner.
No Deceptive Rates
Dynamic Payment Solutions does not appear to engage in any deceptive advertising strategies in its official marketing materials. This inclines us to award the company an “A” in this category. If you suspect, however, that Dynamic Payment Solutions is charging you undisclosed fees, we recommend seeking a third-party statement audit to eliminate hidden costs.
Bottom Line
A Solid Option for Most Businesses
By our standards, Dynamic Payment Solutions rates as a reliable credit card processor. The company has an exceptionally low complaint rate, but we were unable to locate any specific information about its hiring practices or contract terms. Our grade for DPS may be subject to change once more is known. Until then, merchants may be better served by seeking service from a top-rated credit card processor.
Dynamic Payment Solutions Rating
