Empyrean Merchant Services Review

Empyrean Merchant Services Overview

Serving the U.S. and Canada

Founded in 2010, Empyrean Merchant Services is an Ontario-based merchant account provider that serves merchants in the U.S. and Canada. The company appears to specialize in gift card solutions. Empyrean Merchant Services appears to be a reseller of Chase Merchant Services products and services. Empyrean is a registered ISO of Wells Fargo Bank, N.A., Canadian Branch, Toronto, Ontario, Canada.

Location and Ownership

Multiple sources list Empyrean’s headquarters at 1881 Steeles Ave. West, Suite 177, Toronto, Ontario, M3H 0A1 and also lists an office at 1500 West Georgia St., Suite 1300 Vancouver, British Columbia Canada V6G 2ZB. According to his LinkedIn profile, Stanislav Gakhov is listed as the president of Empyrean Merchant Services.

Empyrean Merchant Services Review Table of Contents

  • Costs & Contract: Empyrean Merchant Services appears to offer a multi-year contract with no early termination fee.
  • Complaints & Service: Empyrean Merchant Services has received fewer than 10 public complaints.
  • BBB Rating: Empyrean Merchant Services has no rating with the Better Business Bureau and has received 5 complaints and 1 review in the past 3 years.
  • Sales & Marketing: Empyrean Merchant Services appears to hire independent sales representatives and has received a few complaints about its sales practices.
  • Rates & Fees: How Merchants Got The Best Rates With Empyrean Merchant Services
Are you a decision maker with Empyrean Merchant Services? Claim this review.

Products & Services Offered

  • Debit and credit card processing
  • POS equipment
  • Merchant cash advance
  • Gift and loyalty programs
  • Mobile phone processing

Types of Businesses Served

  • Retail
  • Mobile
  • E-commerce

Our unbiased reviews are supported, in part, by helping you find highly rated merchant accounts. You can learn more here.

Empyrean Merchant Services Rates, Fees, and Costs

Key Points

Swipe Rate 1.00% - 4.99%
Keyed-in Rate 1.29% - 4.99%
Early Termination Fee None
Equipment Lease Cost $15+ Per Month
Equipment Lease Terms 24-60 Month (locked)

Few Contract Complaints

There is currently very little public information about the standard Empyrean Merchant Services contract. The company does not list details about its pricing or terms on its website, and there are very few merchant complaints that specifically describe the company’s terms and fees. One merchant claims that they were promised $30 per month in fixed fees by their sales agent, but were charged $162 for their first month of processing. In addition, the merchant states that they were hit with a $1,800 early termination fee once they canceled, although this fee appears to be linked to a long-term equipment lease. 2 other merchant reviews describe non-cancellable long-term equipment leases of five years. A company representative from Empyrean Merchant Services conveys that the company’s equipment leases last 24 months or longer which begin at $15 per month. According to the same company representative, Empyrean Merchant Services does not even charge an early termination fee.

Long-Term Equipment Leases

Although an $1,800 cancellation fee may seem extravagant, it’s actually on the low side for a four-year equipment lease. Merchants are encouraged to purchase rather than lease equipment whenever possible, as most credit card terminals can be bought for $500 or less. Empyrean’s low complaint total is a strong factor in its favor, but the fact that it sells long-term equipment leases has lowered its grade slightly to a “B” and prevents it from competing with the cheapest merchant accounts. If you have any specific knowledge of the standard Empyrean Merchant Services contract, please share that information in the comment section below this review.

Are you happy with your Empyrean Merchant Services fees? Tell us about them before your go!

Response from Empyrean Merchant Services

Are you a representative of Empyrean Merchant Services? Add your voice to this section for free!

Empyrean Merchant Services Complaints & Customer Reviews

Key Points

Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

Low Complaint Total

We are currently able to locate only 2 negative Empyrean Merchant Services reviews, neither of which accuse the company of being a scam or ripoff. As noted above, both complaints are related to sales issues such as undisclosed fees and misrepresented contract terms from a sales representative. Even so, the company’s complaint total is lower than expected for a company that is possibly eight years old.

Empyrean Merchant Services Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against Empyrean Merchant Services. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Empyrean Merchant Services Customer

Support Options

Empyrean is far from a top-rated processor for great customer service. The company does not clearly list any customer support contact information on its website, but merchant complaints seem to suggest that Empyrean does offer live support to its merchants. However, a representative of the company conveys that the Empyrean Merchant Services offers pre and post sale support to all of its merchants through its toll-free number and general contact email address.

We have assigned Empyrean a “C” rating in this section to reflect its low complaint total, but merchants should be aware that the company lack sufficient support options.

Do you have a complaint or testimonial about Empyrean Merchant Services? Make your voice heard before you go!

Response from Empyrean Merchant Services

Are you a representative of Empyrean Merchant Services? Add your voice to this section for free!

Empyrean Merchant Services BBB Rating Summary

Key Points - BBB

Product & Service Complaints 1
Billing & Collection Complaints 0
Advertising & Sales Complaints 4
Guarantee & Warranty Complaints 0
Delivery Complaints 0

Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.

Under 10 Complaints

Empyrean Merchant Services currently has no rating rating with the Better Business Bureau and is not BBB-accredited. The company has received 5 complaints in the past 36 months. 4 complaints were related to advertising or sales issues and 1 complaint pertains to a product or service issue. 2 complaints were successfully resolved, while the other 3 were answered but have yet to receive a final reply from the merchant.

A “B” Performance Overall

In light of the company’s complaint total and resolution ratio, we agree with the BBB’s rating.

How has Empyrean Merchant Services treated you? Tell us about it here!

Response from Empyrean Merchant Services

Are you a representative of Empyrean Merchant Services? Add your voice to this section for free!

Truth In Marketing & Advertising

Key Points

Employs Independent Resellers Yes
Advertises Deceptive Rates Yes
Discloses All Important Terms No

Outside Agents and Resellers

Empyrean Merchant Services appears to rely on resellers and independently contracted sales agents to market its services. Generally speaking, a sales force composed of commission-only independent sales agents is more likely to receive complaints than one composed of W-2 employed inside sales representatives. In this case, we are able to locate a handful of Empyrean Merchant Services complaints that describe nondisclosure of fees, misrepresentation of the seller’s identity, and aggressive sales tactics. 2 of these complaints (found in the comment section below) specifically mention an employee of Empyrean Merchant Services, Mike Haley, as the agent who misrepresented the merchants’ monthly cost. This echoes the complaint (linked above) regarding Mr. Haley’s conduct as an employee of Axxess Payments.

No Deceptive Quotes

To its credit, Empyrean’s website does not list any misleading rate quotes or unrealistic guarantees. However, the site’s meta description states that “Our rates can be as low as 1% on Credit Card Processing,” which isn’t substantiated by any information on the actual site. If you suspect that Empyrean Merchant Services is charging you undisclosed fees, we recommend seeking a third-party statement audit to find and eliminate hidden charges.

We have lowered Empyrean’s score to a “B” due to its industry-average marketing strategy and 2 detailed public complaints about its sales practices.

Did you get what you expected from Empyrean Merchant Services? Tell us why, or why not.

Response from Empyrean Merchant Services

Are you a representative of Empyrean Merchant Services? Add your voice to this section for free!

Empyrean Merchant Services Logo

Our Opinion of Empyrean Merchant Services

An Average Option All-Around

Empyrean Merchant Services rates as a decent merchant services provider according to all available information. The company has received very few complaints in all of its years of operation, but these complaints suggest that the company could make some improvements to its sales process. We still have yet to obtain detailed information about Empyrean’s pricing and fees, so we will continue to monitor merchant feedback about the company and adjust our rating as necessary. Merchants are for now encouraged to read all documentation carefully before signing up with the company and to compare its costs to those of top-rated credit card processors.

We rely on your feedback about Empyrean Merchant Services to keep this review accurate and up-to-date. Please take a minute to tell us about your experience. We and the small business owners of this world thank you!

Thank you for reading my review. I hope that it has helped you with your research.

Why I'm Qualified to Write About Credit Card Processing and Merchant Account Services

I'm a former credit card processing sales director who left the industry because I didn't like how it takes advantage of small business owners. It feeds like a leech on businesses and thrives by imposing fees that are nearly impossible to comprehend. Seeing a need for change, I left and built this website help business owners better understand the industry, research merchant services providers, and get refunds of excessive merchant account fees. My experience of working "behind the curtain" in the industry, and using that knowledge for good, has resulted in millions of dollars returned to hard-working small business owners as well as enterprise-level companies.

From the time that I starting working in the merchant services industry to when I left to create this website, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this "insider" knowledge to myself. To lift the fog, I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers on this website.

How I Can Help You

I specialize in helping businesses get refunds of excessive fees and have recovered $1,567,184 this year alone! Submit a recent statement below to find out if you are getting overcharged. I'll take a look at it for free. If I find fees that can be refunded, hire me on contigency. I only get compensated if I put money back into your pocket.

Submit a Statement

  • Accepted file types: jpg, png, pdf, xls, xlsx.

16 Reviews Leave Your Review for Empyrean Merchant Services Below

  1. Bill says:

    Michael Haley is the most dishonest sales person, he lies in order to get you to sign up with him. Left several messages and emails, never responded. I’ve informed the rest of the 45 businesses in the plaza not to deal with Empyrean.

  2. Iris Reburn says:

    I WOULD SAY THESE PEOPLE ARE THE WORST. THEY MAKE PROMISES AND NEVER DO WHAT THEY SAY. I HAVE BEEN FIGHTING WITH THEM SINCE I WENT WITH THEM. THEY SAID THEY WOULD CANCEL MY CONTRACT WIICH THEY NEVER DID AND IT COST ME OVER 3200.00. THEY WERE TO CANCEL MY OLD LEASE WITCH THEY NEVER DID AND I AM STILL PAYING FOR IT. WHEN I SWITCH TO THEM THE LEASE THEY GAVE ME IS DOUBLE THE OLD LEASE. I HAVE TRIED NUMEROUS TIMES TO CALL MICHAEL BUT HE NEVER RETURNS THE CALLS NOR ANSWERS HIS PHONE. I HAVE SET NUMEROUS EMAILS AND THEY JUST IGNORE ME. THIS HAS BEEN GOING ON FOR ALMOST A YEAR. I WOULD NEVER RECOMMEND THIS COMPANY. THEY HAVE LIED ON EVERYTHING MICHAEL PROMISED AND HE DOESN’T HAVE THE GUTS TO RETRUN MY CALLS NOR EMAILS NEVER MINE STOPPING IN. THEY TREAT CUSTOMER LIKE THEY ARE NOTHING AND ALL THEY CARE ABOUT IS GETTING THERE COMMISSION.

  3. Cha says:

    Do not trust this company!!!!!!!!!!!!! Michael Haley is a lier!! Don’t believe any word that he said!! Stay away!! If you want to cancel the account, you have to pay thousands of money!! He never tell you anything about cancelation fee!!!!!! After you signed the contract, you will never find him again!!!!! terrible sale in the world!!!!!!!!! This person and this company is scam!!!!!

    1. Brian Clark says:

      Cha,

      This article may help: Canceling a merchant account without paying a fee.

      -Phillip

  4. Oleg says:

    Michael Haley is the worst sale person and on the planet. I got scammed and for months was paying for two accounts. Stay away from this person. Worst experience ever. Rates always different. BEWARE ITS A SCAM


    This post will help: Find and Eliminate Hidden Fees From Your Monthly Bill

    -Phillip

  5. Narayanasamy Venugopal says:

    Mr Michael Haley is a worst sale person and Worst customer service in the planet. Be careful dealing with Michael Haley.he got sign for payment systems and after 2 weeks when i called him,he told your application was rejected because of bad credit score then i said OK to to cancel but they withdraw amount from my account and many i called him but he doesn’t respond. I sent email to their office to stop payment otherwise i will take legal action. Even though they didn’t stop taking amount from my account and finally called him 3 times in the morning 9 am then he returned call and shouted me about calling 3 times and use F**words many times while speaking.
    when i check with this website about this company reviews, they are doing same thing everywhere. no one can stop these kind of fraud people


    This post will help: Best Merchant Accounts for Bad Credit

    -Phillip

  6. Nicole Wilson says:

    *****PLEASE DISREGARD REVIEW POSTED MAY 28, 2019*****
    *****PLEASE REMOVE POSTED REVIEW FROM MAY 28, 2019*****

    1. Phillip says:

      Hi Nicole,

      It is against our policy to remove reviews that may be helpful to merchants. Has Empyrean asked you to remove your comment?

  7. Nicole Wilson says:

    They don’t pay their independents…. I worked there for 4 days, made a sale and they don’t want to pay me.
    I tried to contact them and was told the person who hired me no longer works there. That’s when I was advised to contact Michael Haley because he is the supposed owner.
    He doesn’t respond to emails or phone calls and now I cannot reach anyone from that office…..
    I might need to take higher steps to solve this issue.


    This post will help: How to Report Bad Credit Card Processors

    -Phillip

  8. Amelie says:

    I’m so impressed! Serge visited my salon a week ago and provided me with really great rates. I also had a very good experience interacting with their customer support team. A big thanks to Serge and Empyrean Merchant Services. What a remarkable person and company! Now they have a customer for life!

    1. Phillip says:

      Hi Amelie,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  9. MP says:

    Sales person was extremely rude and called back 6 times in a row after I told him I wasn’t interested and not to call again.


    This post will help: How to Shut Down Sales Calls

    -Phillip

  10. Iris says:

    Worst customer service in the planet. Be careful dealing with Michael Haley. It’s all about the sale with every promise in the world. with Mr. Haley offered us better rates. I have sent many emails, texts and phone calls and he has never responded to any. I got emails from his wife and another lady. I told them that nothing was cancelled as they were still taking money out of my account. I asked them to send me the documents showing they cancelled the contract and the lease. Well they have never sent me anything. I ended up calling my previous merchant and they told me no one every called to cancel. I ended up cancelling it and it cost me thousands of dollars. I am still paying for the lease. To this day they still have not reply back to me. This is the worst company Empyrean and the people. We have no choice but to take legal action against them as they did not do what they said and this is fraud to me.


    This post will help: Cancelling a Merchant Account Contract Without Paying a Fee

    – Phillip

  11. Bob Petrov says:

    Worst customer service in the planet. Be careful dealing with Micael Haley. It’s all about the sale with every promise in the world. We were and still are with Moneris. Mr. Haley offered us better rates verbally and a promise that contract is month to month. We advised him that if next day deposits are not the same as Moneris we will not change providers. He said they will be and we reluctantly signed an application. First day of usage funds were not deposited to our account until after 10am. Our bank charged us multiple NSF fees as a result. Moneris funds are deposited directly early morning at the same time cheques are processed. This was the first issue. Second issue there are no Saturday deposits. Moneris does Saturday deposit and we have provided multiple times proof of this to Empyrean.

    A couple of weeks later we get in the mail a contract for a five year lease on a terminal we never signed for. We have asked for a copy of signed lease and to this day nothing has been provided.

    Service is not as promised and from day one we complained and Empyrean has totally ignored all issues. Mike arranged two meetings to meet with us and didn’t show up for both meetings. Has not responded to any of my e-mails since. We have no choice but to take legal action.

    From The Editor
    This Post Might Help: Cancelling a Merchant Account Without Paying a Fee

  12. Gil says:

    I was approached by Michael Haley, a fast talking salesman working at Empyrean Merchant Services. I got scammed into signing up with him. My rates are now higher than they were before in spite of all the promises he made. If you get approached by him don’t believe a word he says.


    From The Editor
    This Post Might Help: Best Canadian Merchant Accounts

  13. ms right says:

    Hello Mr. Parker,
    Am just wanted to clarify Mike Haley was not the principal of Empyrean merchant services. He was just one of the sales rep for the company. An aggressive sales person who just not care about the company reputation- just someone who wants to make quick money and left all the problems behind for the company to deal with…to make it short- a suggestion to good merchants ” do not deal with this guy if you get approach by him – simply visit Empyrean website and there is a self filled online application – am sure someone will get back to all enquiries.

Leave a Review for Empyrean Merchant Services

Your email address will not be published. Required fields are marked *

Please do not use profanity or ALL CAPITAL LETTERS in your review. Reviews must provide a detailed account of your experience. By submitting a review or comment to CPO, you are agreeing to our Comment Policy.