Empyrean Merchant Services Reviews & Complaints

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How did they treat you? ▼

Pros & Cons
Pros: Cons:
Employs knowledgeable agents. Aggressive sales tactics reported.
Reduces fees with increased volume. Insufficient support options.
Receives low complaint totals. Complaints about customer service.
Offers a variety of payment solutions. Issues with equipment compatibility.
Generally positive online ratings. Long-term equipment leases.


In this article, we explore Empyrean Merchant Services, an Ontario-based provider of payment processing solutions in the U.S. and Canada. We'll cover their wide range of services, including credit and debit card processing, online and in-person payments, and specialized industry solutions. Key features like customizable point-of-sale systems, mobile payment options, e-commerce integrations, and virtual terminal services are also discussed.

We will look into Empyrean's security measures, their role as a reseller of Chase Merchant Services products, and their customer support effectiveness. This article assesses customer reviews, rates, fees, and contract terms, providing a succinct overview of Empyrean's financial aspects. We also touch on the company's sales tactics and overall market reputation. This review aims to offer a concise yet comprehensive insight into Empyrean Merchant Services, guiding businesses in understanding their services and value proposition.

About Empryean Merchant Services

Founded in 2010, Empyrean Merchant Services is an Ontario-based merchant account provider that serves merchants in the U.S. and Canada. The company appears to specialize in gift card solutions. Empyrean Merchant Services appears to be a reseller of Chase Merchant Services products and services.

Empyrean Merchant Services Payment Processing

Empyrean Merchant Services processes all major debit and credit cards through primarily online payment options, though they also offer in-person payments. Their services include industry-specific services such as CannaPoint for the cannabis industry and POS Velocity for the transportation industry. They also offer POS systems, wireless solutions, gift cards, business loans, access to virtual gateways, and a range of e-commerce solutions.

Customizable Point-of-Sale Systems

Empyrean Merchant Services offers customizable point-of-sale (POS) systems designed to meet the needs of various industries, including retail, hospitality, and healthcare. These systems aim to be user-friendly and come with features such as inventory management and integration with accounting software.

Mobile Payment Processing

The mobile payment processing service provided by Empyrean Merchant Services enables businesses to accept payments using a smartphone or tablet. This feature can be especially useful for businesses operating outside traditional brick-and-mortar settings or those looking to offer more convenient payment options for their customers.

E-Commerce Payment Gateway Integration

Empyrean Merchant Services' e-commerce payment gateway integration is designed to give businesses a seamless online payment experience. The company claims to provide easy integration with popular shopping carts and e-commerce platforms, streamlining the online transaction process for businesses.

Virtual Terminal Services

Empyrean Merchant Services offers a virtual terminal service for processing phone and mail orders. This service enables businesses to handle remote transactions securely through an internet-connected device, providing a solution for businesses that need to process payments without a physical card reader.

Security Measures and Fraud Prevention

Empyrean Merchant Services prioritizes security and fraud prevention by adhering to industry standards such as PCI compliance and implementing advanced security measures. This approach helps protect sensitive data and minimize the risk of fraud, ensuring a secure transaction process for both businesses and their customers.

Empyrean Merchant Services payment processing
Empyrean Merchant Services offers a variety of payment processing services

Empyrean Merchant Services Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A
Recent Lawsuits No

Low Complaint Volume

Our research has identified fewer than three negative Empyrean Merchant Services reviews. Notably, none of these reviews label the company as a scam or ripoff. The complaints primarily focus on sales practices, including undisclosed fees and misrepresented contract terms. A particular concern arises if Mike Haley is confirmed as the principal, given a specific complaint addressing his conduct. Nevertheless, for a company potentially operating for eight years, Empyrean Merchant Services exhibits a surprisingly low complaint volume. We encourage individuals with experiences regarding Empyrean Merchant Services to share their reviews or complaints below.

Empyrean Merchant Services Legal and Regulatory Actions

As of our latest update, there are no records of class-action lawsuits or Federal Trade Commission (FTC) complaints against Empyrean Merchant Services. Customers looking for non-litigious resolutions are advised to report their concerns to appropriate regulatory bodies, facilitating accountability and potential resolution.

Empyrean Merchant Services Customer Support Overview

Empyrean Merchant Services provides several customer support channels, including a contact form, live chat, and a toll-free phone number. While it remains unclear whether support is managed in-house or outsourced, these options suggest a commitment to accessible service. The direct phone number ensures customers can reach support for immediate assistance.

Empyrean Merchant Services Contact Information

  • (877) 773-1001 – Toll-Free Customer Support

Additional Support Channels

  • Live chat for real-time assistance
  • Customer support form for inquiries and service requests

In recognition of its low complaint volume and the support options provided, we assign Empyrean Merchant Services a “B” rating. However, potential and current clients should note the need for enhanced clarity and expansion of support channels to better serve customer needs. This update aims to offer a balanced perspective, highlighting both the commendable low complaint volume and areas for improvement in customer support, enhancing SEO performance for Empyrean Merchant Services reviews and customer complaints.

Empyrean Merchant Services Online Ratings

Here's How They Rate Online

Online Ratings Summary
BBB Reports 1

Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.

Under 5 Complaints

Empyrean Merchant Services currently has an “A+” rating with the Better Business Bureau and is not BBB-accredited. The company has received 0 complaints in the past 36 months.

What Merchants Say

In addition to the 1 complaint, Empyrean Merchant Services has received 1 informal review in the last 36 months, which was negative. The negative review mentions equipment issues and poor customer support:

************* Michael H. from Empyrean will ************** sell you on a machine that doesn’t even work while you’ll be stuck with the machine loan of $3000. He’ll ignore your calls and tell you to do something about it. I was told and convinced to have one low interest for getting their payment system and processing for cards. The system belong to ********* in the US. I am currently using a POS system which isn’t compatible with the payment system given by them. I was ******* that it is compatible with our POS and that someone within couple of days will come to set it up. We were made to sign a loan for the system which is a whopping $2800, or $80/Month for 48 months among other charges. But because no one showed up even after a month, I tried calling Michael again to return or fix the Machine. Instead he turned his back on me and started ignoring my calls. After a year we’re still stuck with the machine which haven’t been used since it’s not compatible with our system.

Rates, customer service, and a straightforward application process are all important aspects of merchant services. Nevertheless, the company does not rank as one of our best merchant account providers.

An “A” Performance Overall

In light of the low number of complaints, we will not adjust the BBB’s rating at this time.

Empyrean Merchant Services Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Cancellation Penalties Yes
Processing Rates Variable
Monthly & Annual Fees Yes
Equipment Leasing Yes

Few Contract Complaints

Currently, there is limited public information available about the standard Empyrean Merchant Services contract. The company’s website lacks details regarding pricing or terms, and there are minimal client complaints outlining specific terms and fees. One business owner alleges they were assured of $30 per month in fixed Empyrean Merchant Services fees by their sales agent but were invoiced $162 for their initial month of processing. Furthermore, upon cancellation, they incurred a $1,800 early termination fee, seemingly tied to a lengthy equipment lease. Two additional reviews mention non-cancellable five-year equipment leases.

Long-Term Equipment Leases

While a $1,800 cancellation fee might appear steep, it falls within the lower range for a four-year equipment lease. Nonetheless, it’s advisable for business owners to opt for equipment purchase whenever feasible, considering most credit card terminals are available for $500 or less. Empyrean Merchant Services’ minimal complaint count is a positive aspect. However, its sale of long-term equipment leases has marginally impacted its rating, resulting in a “D” grade and hindering its competitiveness against the most cost-effective merchant accounts. For those familiar with the standard Empyrean Merchant Services contract, your insights in the comment section below are valued. Additionally, we recommend exploring our list of the top merchant accounts.

Empyrean Merchant Services point of sale
Empyrean Merchant Services offers leases on a number of in-person solutions

Empyrean Merchant Services Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Uses Independent Resellers Yes
Telemarketing Yes
Misleading Marketing Yes
Discloses All Important Terms No

Outside Agents and Resellers

Empyrean Merchant Services appears to rely on resellers and independently contracted sales agents to market its services. Generally speaking, a sales force composed of commission-only independent sales agents is more likely to receive complaints than one composed of W-2 employed inside sales representatives. In this case, we are able to locate a handful of negative Empyrean Merchant Services reviews that describe nondisclosure of fees, misrepresentation of the seller’s identity, and aggressive sales tactics. Two of these Empyrean Merchant Services complaints (found in the comment section below) specifically mention an employee of Empyrean Merchant Services, Mike Haley, as the agent who misrepresented the business’ monthly cost. This echoes the Empyrean Merchant Services complaint regarding Mr. Haley’s conduct as an employee of Axxess Payments. This does not compare favorably to our list of best credit card processors.

No Deceptive Quotes

To its credit, Empyrean’s website does not list any misleading rate quotes or unrealistic guarantees. However, the site’s meta description states that “Our rates can be as low as 1% on Credit Card Processing,” which isn’t substantiated by any information on the actual site. If you suspect that Empyrean Merchant Services is charging you undisclosed fees, we recommend seeking a third-party statement audit to find and eliminate hidden charges.

Our Empyrean Merchant Services Review Summary

Our Final Thoughts

Empyrean Merchant Services holds a respectable position as a credit card processing provider based on all currently accessible data. Over its years of operation, the company has maintained a low volume of complaints, indicating general satisfaction among its clientele. However, the nature of these complaints primarily points to areas within the sales process that could benefit from refinement and greater transparency. This feedback is invaluable as it highlights potential for improvement that could enhance Empyrean’s service delivery and customer satisfaction.

Detailed information regarding Empyrean’s pricing structure and the specific fees they charge remains elusive. This lack of clarity necessitates ongoing scrutiny and assessment of the company’s operations as more data becomes available through client testimonials and further market analysis. Business owners are advised to thoroughly review all contracts and service agreements with Empyrean Merchant Services. It is crucial to understand every aspect of the terms being agreed upon to avoid any unforeseen costs. Comparing Empyrean’s offerings with those provided by top-rated credit card processors is also recommended to ensure that businesses secure the most favorable and cost-effective processing solutions available.

Location & Ownership

Empyrean is a registered ISO of Wells Fargo Bank, N.A., Canadian Branch, Toronto, Ontario, Canada. The Better Business Bureau lists Empyrean’s headquarters at 1881 Steeles Ave. West, Suite 177, Toronto, Ontario, M3H 0A1, but this address is also close to a UPS Store that could function as the company’s mailing address. The Better Business Bureau previously listed Mike Haley as the principal for Empyrean Merchant Services, but feedback in the comment section below this review suggests he was merely a sales rep. Roman Poberezkine is listed as the current CEO, while LinkedIn has Stanislav Gakhov as the president. According to a comment we have received on our Axxess Payments review, Mike Haley is a former employee of Axxess Payments.

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Which is Most Important for You?

If you had to pick one, which quality would you say will be the most important with your next credit card processor? Tap or click your selection to register your vote:

  1. Low Transaction Fees
  2. No Monthly Fees
  3. No Contract
  4. Reliable Customer Support
  5. Quick Signup

Testimonials & Complaints

How Did Empyrean Merchant Services Treat You?

14 User Reviews

  • Olga

    I recently had the pleasure of working with Empyrean Merchant Services, and I must say that the experience was truly exceptional. Their professionalism, expertise, and dedication to providing outstanding service truly set them apart in the industry.

    Val demonstrated an impressive understanding of my business needs and went above and beyond to find the perfect solution for my merchant service requirements.

    Their personalized approach and attention to detail made me feel valued and confident in their ability to meet my needs.

    They were well-versed in the latest technologies, industry regulations, and best practices.

    Val patiently explained every aspect of the process, ensuring that I fully understood the benefits and implications. Their ability to simplify complex concepts was greatly appreciated.

    In conclusion, working with Empyrean Merchant Services was a fantastic experience. Their exceptional service, expertise, and dedication exceeded my expectations. If you are looking for a reliable and knowledgeable merchant services provider, I highly recommend Empyrean Merchant Services.

    Thank you, Val, for your outstanding support and commitment to excellence!

  • Narayanasamy Venugopal

    Mr Michael Haley is a worst sale person and Worst customer service in the planet. Be careful dealing with Michael Haley.he got sign for payment systems and after 2 weeks when i called him,he told your application was rejected because of bad credit score then i said OK to to cancel but they withdraw amount from my account and many i called him but he doesn’t respond. I sent email to their office to stop payment otherwise i will take legal action. Even though they didn’t stop taking amount from my account and finally called him 3 times in the morning 9 am then he returned call and shouted me about calling 3 times and use F**words many times while speaking.
    when i check with this website about this company reviews, they are doing same thing everywhere. no one can stop these kind of fraud people

    This post will help: Best Merchant Accounts for Bad Credit


  • Nicole Wilson

    They don’t pay their independents…. I worked there for 4 days, made a sale and they don’t want to pay me.
    I tried to contact them and was told the person who hired me no longer works there. That’s when I was advised to contact Michael Haley because he is the supposed owner.
    He doesn’t respond to emails or phone calls and now I cannot reach anyone from that office…..
    I might need to take higher steps to solve this issue.

    This post will help: How to Report Bad Credit Card Processors


  • Amelie

    I’m so impressed! Serge visited my salon a week ago and provided me with really great rates. I also had a very good experience interacting with their customer support team. A big thanks to Serge and Empyrean Merchant Services. What a remarkable person and company! Now they have a customer for life!

  • Iris

    Worst customer service in the planet. Be careful dealing with Michael Haley. It’s all about the sale with every promise in the world. with Mr. Haley offered us better rates. I have sent many emails, texts and phone calls and he has never responded to any. I got emails from his wife and another lady. I told them that nothing was cancelled as they were still taking money out of my account. I asked them to send me the documents showing they cancelled the contract and the lease. Well they have never sent me anything. I ended up calling my previous merchant and they told me no one every called to cancel. I ended up cancelling it and it cost me thousands of dollars. I am still paying for the lease. To this day they still have not reply back to me. This is the worst company Empyrean and the people. We have no choice but to take legal action against them as they did not do what they said and this is fraud to me.

    This post will help: Cancelling a Merchant Account Contract Without Paying a Fee

    – Phillip

  • Bob Petrov

    Worst customer service in the planet. Be careful dealing with Micael Haley. It’s all about the sale with every promise in the world. We were and still are with Moneris. Mr. Haley offered us better rates verbally and a promise that contract is month to month. We advised him that if next day deposits are not the same as Moneris we will not change providers. He said they will be and we reluctantly signed an application. First day of usage funds were not deposited to our account until after 10am. Our bank charged us multiple NSF fees as a result. Moneris funds are deposited directly early morning at the same time cheques are processed. This was the first issue. Second issue there are no Saturday deposits. Moneris does Saturday deposit and we have provided multiple times proof of this to Empyrean.

    A couple of weeks later we get in the mail a contract for a five year lease on a terminal we never signed for. We have asked for a copy of signed lease and to this day nothing has been provided.

    Service is not as promised and from day one we complained and Empyrean has totally ignored all issues. Mike arranged two meetings to meet with us and didn’t show up for both meetings. Has not responded to any of my e-mails since. We have no choice but to take legal action.

    From The Editor
    This Post Might Help: Cancelling a Merchant Account Without Paying a Fee

  • ms right

    Hello Mr. Parker,
    Am just wanted to clarify Mike Haley was not the principal of Empyrean merchant services. He was just one of the sales rep for the company. An aggressive sales person who just not care about the company reputation- just someone who wants to make quick money and left all the problems behind for the company to deal with…to make it short- a suggestion to good merchants ” do not deal with this guy if you get approach by him – simply visit Empyrean website and there is a self filled online application – am sure someone will get back to all enquiries.

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