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Empyrean Merchant Services 2023: Reviews & Complaints
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Founded in 2010, Empyrean Merchant Services is an Ontario-based merchant account provider that serves merchants in the U.S. and Canada. The company appears to specialize in gift card solutions. Empyrean Merchant Services appears to be a reseller of Chase Merchant Services products and services.
Empyrean Merchant Services Payment Processing
Empyrean Merchant Services processes all major debit and credit cards through primarily online payment options, though they also offer in-person payments. Their services include industry-specific services such as CannaPoint for the cannabis industry and POS Velocity for the transportation industry. They also offer POS systems, wireless solutions, gift cards, business loans, access to virtual gateways, and a range of e-commerce solutions.
Customizable Point-of-Sale Systems
Empyrean Merchant Services offers customizable point-of-sale (POS) systems designed to meet the needs of various industries, including retail, hospitality, and healthcare. These systems aim to be user-friendly and come with features such as inventory management and integration with accounting software.
Mobile Payment Processing
The mobile payment processing service provided by Empyrean Merchant Services enables businesses to accept payments using a smartphone or tablet. This feature can be especially useful for businesses operating outside traditional brick-and-mortar settings or those looking to offer more convenient payment options for their customers.
E-Commerce Payment Gateway Integration
Empyrean Merchant Services’ e-commerce payment gateway integration is designed to give businesses a seamless online payment experience. The company claims to provide easy integration with popular shopping carts and e-commerce platforms, streamlining the online transaction process for businesses.
Virtual Terminal Services
Empyrean Merchant Services offers a virtual terminal service for processing phone and mail orders. This service enables businesses to handle remote transactions securely through an internet-connected device, providing a solution for businesses that need to process payments without a physical card reader.
Security Measures and Fraud Prevention
Empyrean Merchant Services prioritizes security and fraud prevention by adhering to industry standards such as PCI compliance and implementing advanced security measures. This approach helps protect sensitive data and minimize the risk of fraud, ensuring a secure transaction process for both businesses and their customers.
Location & Ownership
Empyrean is a registered ISO of Wells Fargo Bank, N.A., Canadian Branch, Toronto, Ontario, Canada. The Better Business Bureau lists Empyrean’s headquarters at 1881 Steeles Ave. West, Suite 177, Toronto, Ontario, M3H 0A1, but this address is also close to a UPS Store that could function as the company’s mailing address. The Better Business Bureau previously listed Mike Haley as the principal for Empyrean Merchant Services, but feedback in the comment section below this review suggests he was merely a sales rep. Roman Poberezkine is listed as the current CEO, while LinkedIn has Stanislav Gakhov as the president. According to a comment we have received on our Axxess Payments review, Mike Haley is a former employee of Axxess Payments.
Table of Contents
Empyrean Merchant Services Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||<10|
|Live Customer Support||Yes|
|Most Common Complaint||N/A|
Low Complaint Total
We are currently able to locate fewer than 3 negative Empyrean Merchant Services reviews, none of which accuse the company of being a scam or ripoff. As noted above, all Empyrean Merchant Services complaints are related to sales issues such as undisclosed fees and misrepresented contract terms. If Mike Haley is indeed the company’s principal, the complaint related to his behavior is more concerning than a standard complaint. Even so, the company’s complaint total is lower than expected for a company that is possibly eight years old. If you have your own Empyrean Merchant Services review to make, please do so below.
Empyrean Merchant Services Lawsuits and Fines
We have not found any outstanding class-action lawsuits or FTC complaints filed against Empyrean Merchant Services. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Empyrean Merchant Services Customer Support Options
Empyrean’s website features a contact form, a chat option and a phone number, though it is unclear whether their customer support is handled internally or externally and what the phone number actually leads to.
Empyrean Merchant Services Customer Service Number
- (877) 773-1001 – Toll-Free Customer Support
Other Support Options
- Live chat
- Customer support form
We have assigned Empyrean a “B” rating in this section to reflect its low complaint total, but clients should be aware that the company lacks sufficient support options.
Empyrean Merchant Services Online Ratings
Here's How They Rate Online
Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.
Under 5 Complaints
Empyrean Merchant Services currently has an “A+” rating with the Better Business Bureau and is not BBB-accredited. The company has received 0 complaints in the past 36 months.
What Merchants Say
In addition to the 1 complaint, Empyrean Merchant Services has received 1 informal review in the last 36 months, which was negative. The negative review mentions equipment issues and poor customer support:
************* Michael H. from Empyrean will ************** sell you on a machine that doesn’t even work while you’ll be stuck with the machine loan of $3000. He’ll ignore your calls and tell you to do something about it. I was told and convinced to have one low interest for getting their payment system and processing for cards. The system belong to ********* in the US. I am currently using a POS system which isn’t compatible with the payment system given by them. I was ******* that it is compatible with our POS and that someone within couple of days will come to set it up. We were made to sign a loan for the system which is a whopping $2800, or $80/Month for 48 months among other charges. But because no one showed up even after a month, I tried calling Michael again to return or fix the Machine. Instead he turned his back on me and started ignoring my calls. After a year we’re still stuck with the machine which haven’t been used since it’s not compatible with our system.
Rates, customer service, and a straightforward application process are all important aspects of merchant services. Nevertheless, the company does not rank as one of our best merchant account providers.
An “A” Performance Overall
In light of the low number of complaints, we will not adjust the BBB’s rating at this time.
Empyrean Merchant Services Fees, Rates & Costs
A Closer Look at The Contract
|Monthly & Annual Fees||Yes|
Few Contract Complaints
There is currently very little public information about the standard Empyrean Merchant Services contract. The company does not list details about its pricing or terms on its website, and there are very few client complaints that specifically describe the company’s terms and fees. One business owner claims that they were promised $30 per month in fixed Empyrean Merchant Services fees by their sales agent, but were charged $162 for their first month of processing. In addition, the client states that they were hit with a $1,800 early termination fee once they canceled, although this fee appears to be linked to a long-term equipment lease. Two other reviews also describe non-cancellable long-term equipment leases of five years.
Long-Term Equipment Leases
Although a $1,800 cancellation fee may seem excessive, it’s actually on the low side for a four-year equipment lease. However, business owners are encouraged to purchase rather than lease equipment whenever possible, as most credit card terminals can be bought for $500 or less. The low Empyrean Merchant Services complaint total is a strong factor in its favor, but the fact that it sells long-term equipment leases has lowered its grade slightly to a “D” and prevents it from competing with the cheapest merchant accounts. If you have any specific knowledge of the standard Empyrean Merchant Services contract, please share that information in the comment section below this review. We also encourage you to check out our list of the providers of the best merchant accounts.
Empyrean Merchant Services Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Uses Independent Resellers||Yes|
|Discloses All Important Terms||No|
Outside Agents and Resellers
Empyrean Merchant Services appears to rely on resellers and independently contracted sales agents to market its services. Generally speaking, a sales force composed of commission-only independent sales agents is more likely to receive complaints than one composed of W-2 employed inside sales representatives. In this case, we are able to locate a handful of negative Empyrean Merchant Services reviews that describe nondisclosure of fees, misrepresentation of the seller’s identity, and aggressive sales tactics. Two of these Empyrean Merchant Services complaints (found in the comment section below) specifically mention an employee of Empyrean Merchant Services, Mike Haley, as the agent who misrepresented the business’ monthly cost. This echoes the Empyrean Merchant Services complaint regarding Mr. Haley’s conduct as an employee of Axxess Payments. This does not compare favorably to our list of best credit card processors.
No Deceptive Quotes
To its credit, Empyrean’s website does not list any misleading rate quotes or unrealistic guarantees. However, the site’s meta description states that “Our rates can be as low as 1% on Credit Card Processing,” which isn’t substantiated by any information on the actual site. If you suspect that Empyrean Merchant Services is charging you undisclosed fees, we recommend seeking a third-party statement audit to find and eliminate hidden charges.
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