Overview
In this review of Empyrean Merchant Services, an Ontario-based provider of payment processing solutions in the U.S. and Canada, we'll look at their wide range of services. These include credit and debit card processing, online and in-person payments, and specialized industry solutions. We'll discuss key features like customizable point-of-sale systems, mobile payment options, e-commerce integrations, and virtual terminal services.
We'll also examine Empyrean's security measures, their role as a reseller of Chase Merchant Services products, and the effectiveness of their customer support. This review covers customer feedback, rates, fees, and contract terms, giving a clear overview of Empyrean's financial aspects. Additionally, we'll touch on the company's sales tactics and overall market reputation. This review will aim to provide a concise yet thorough insight into Empyrean Merchant Services, helping businesses understand their services and value proposition.
About Empryean Merchant Services
Founded in 2010, Empyrean Merchant Services is an Ontario-based merchant account provider that serves merchants in the U.S. and Canada. The company appears to specialize in gift card solutions. Empyrean Merchant Services appears to be a reseller of Chase Merchant Services products and services.
![](https://www.cardpaymentoptions.com/wp-content/uploads/2024/07/EmpyreanMerchantServices-homepage.webp)
Empyrean Products and Services
Payment Processing
Empyrean Merchant Services processes all major debit and credit cards, focusing primarily on online payments while also offering in-person payment options. Their services include industry-specific solutions like CannaPoint for the cannabis industry and POS Velocity for the transportation industry. They also provide POS systems, wireless solutions, gift cards, business loans, virtual gateways, and a variety of e-commerce solutions.
Customizable Point-of-Sale Systems
Empyrean Merchant Services offers customizable point-of-sale (POS) systems tailored to the needs of different industries, such as retail, hospitality, and healthcare.
Mobile Payment Processing
Empyrean Merchant Services provides mobile payment processing, allowing businesses to accept payments using smartphones or tablets.
E-Commerce Payment Gateway Integration
The e-commerce payment gateway integration offered by Empyrean Merchant Services aims to provide businesses with a seamless online payment experience.
Virtual Terminal Services
Empyrean Merchant Services offers virtual terminal services for processing phone and mail orders. This allows businesses to handle remote transactions securely through any internet-connected device, eliminating the need for a physical card reader.
Security Measures and Fraud Prevention
Security and fraud prevention are key priorities for Empyrean Merchant Services. They adhere to industry standards such as PCI compliance and implement advanced security measures to protect sensitive data and minimize the risk of fraud.
![Empyrean Merchant Services payment processing](https://www.cardpaymentoptions.com/wp-content/uploads/2021/07/empyrean-merchant-services-payment-processing-1024x937.png)
Olga
I recently had the pleasure of working with Empyrean Merchant Services, and I must say that the experience was truly exceptional. Their professionalism, expertise, and dedication to providing outstanding service truly set them apart in the industry.
Val demonstrated an impressive understanding of my business needs and went above and beyond to find the perfect solution for my merchant service requirements.
Their personalized approach and attention to detail made me feel valued and confident in their ability to meet my needs.
They were well-versed in the latest technologies, industry regulations, and best practices.
Val patiently explained every aspect of the process, ensuring that I fully understood the benefits and implications. Their ability to simplify complex concepts was greatly appreciated.
In conclusion, working with Empyrean Merchant Services was a fantastic experience. Their exceptional service, expertise, and dedication exceeded my expectations. If you are looking for a reliable and knowledgeable merchant services provider, I highly recommend Empyrean Merchant Services.
Thank you, Val, for your outstanding support and commitment to excellence!
Phillip CPO
Hi Olga, to authenticate your testimonial, please reply with your website or business address and contact information.
Oleg
Michael Haley is the worst sale person and on the planet. I got scammed and for months was paying for two accounts. Stay away from this person. Worst experience ever. Rates always different. BEWARE ITS A SCAM
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-Phillip
Narayanasamy Venugopal
Mr Michael Haley is a worst sale person and Worst customer service in the planet. Be careful dealing with Michael Haley.he got sign for payment systems and after 2 weeks when i called him,he told your application was rejected because of bad credit score then i said OK to to cancel but they withdraw amount from my account and many i called him but he doesn’t respond. I sent email to their office to stop payment otherwise i will take legal action. Even though they didn’t stop taking amount from my account and finally called him 3 times in the morning 9 am then he returned call and shouted me about calling 3 times and use F**words many times while speaking.
when i check with this website about this company reviews, they are doing same thing everywhere. no one can stop these kind of fraud people
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-Phillip
Nicole Wilson
*****PLEASE DISREGARD REVIEW POSTED MAY 28, 2019*****
*****PLEASE REMOVE POSTED REVIEW FROM MAY 28, 2019*****
CPO
Hi Nicole,
It is against our policy to remove reviews that may be helpful to merchants. Has Empyrean asked you to remove your comment?
Nicole Wilson
They don’t pay their independents…. I worked there for 4 days, made a sale and they don’t want to pay me.
I tried to contact them and was told the person who hired me no longer works there. That’s when I was advised to contact Michael Haley because he is the supposed owner.
He doesn’t respond to emails or phone calls and now I cannot reach anyone from that office…..
I might need to take higher steps to solve this issue.
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-Phillip
Amelie
I’m so impressed! Serge visited my salon a week ago and provided me with really great rates. I also had a very good experience interacting with their customer support team. A big thanks to Serge and Empyrean Merchant Services. What a remarkable person and company! Now they have a customer for life!
CPO
Hi Amelie,
Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!
MP
Sales person was extremely rude and called back 6 times in a row after I told him I wasn’t interested and not to call again.
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-Phillip
Iris
Worst customer service in the planet. Be careful dealing with Michael Haley. It’s all about the sale with every promise in the world. with Mr. Haley offered us better rates. I have sent many emails, texts and phone calls and he has never responded to any. I got emails from his wife and another lady. I told them that nothing was cancelled as they were still taking money out of my account. I asked them to send me the documents showing they cancelled the contract and the lease. Well they have never sent me anything. I ended up calling my previous merchant and they told me no one every called to cancel. I ended up cancelling it and it cost me thousands of dollars. I am still paying for the lease. To this day they still have not reply back to me. This is the worst company Empyrean and the people. We have no choice but to take legal action against them as they did not do what they said and this is fraud to me.
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– Phillip
Bob Petrov
Worst customer service in the planet. Be careful dealing with Micael Haley. It’s all about the sale with every promise in the world. We were and still are with Moneris. Mr. Haley offered us better rates verbally and a promise that contract is month to month. We advised him that if next day deposits are not the same as Moneris we will not change providers. He said they will be and we reluctantly signed an application. First day of usage funds were not deposited to our account until after 10am. Our bank charged us multiple NSF fees as a result. Moneris funds are deposited directly early morning at the same time cheques are processed. This was the first issue. Second issue there are no Saturday deposits. Moneris does Saturday deposit and we have provided multiple times proof of this to Empyrean.
A couple of weeks later we get in the mail a contract for a five year lease on a terminal we never signed for. We have asked for a copy of signed lease and to this day nothing has been provided.
Service is not as promised and from day one we complained and Empyrean has totally ignored all issues. Mike arranged two meetings to meet with us and didn’t show up for both meetings. Has not responded to any of my e-mails since. We have no choice but to take legal action.
From The Editor
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Gil
I was approached by Michael Haley, a fast talking salesman working at Empyrean Merchant Services. I got scammed into signing up with him. My rates are now higher than they were before in spite of all the promises he made. If you get approached by him don’t believe a word he says.
From The Editor
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ms right
Hello Mr. Parker,
Am just wanted to clarify Mike Haley was not the principal of Empyrean merchant services. He was just one of the sales rep for the company. An aggressive sales person who just not care about the company reputation- just someone who wants to make quick money and left all the problems behind for the company to deal with…to make it short- a suggestion to good merchants ” do not deal with this guy if you get approach by him – simply visit Empyrean website and there is a self filled online application – am sure someone will get back to all enquiries.