Fidelity Payment Services Review

Fidelity Payment Services Overview

Backed By Several Processors

Fidelity Payment Services is a registered independent sales organization (ISO) of Wells Fargo Bank, NA, Concord, California and Elavon that markets merchant accounts and credit card processing services to U.S., Canada, and UK merchants on behalf of several processors such as First Data, Chase Merchant Services, and Elavon.

Location and Ownership

Headquartered at 141 Flushing Ave Ste 501, Brooklyn, NY 11205, the company claims to have begun operations in 1996 but shows an incorporation date of 2004. It is unclear if the company operated under a different name prior to 2004, or if it operated without incorporating it before that time. David Ilowitz is listed as the CEO of Fidelity Payment Services.

Fidelity Payment Services Review Table of Contents

  • Costs & Contract: Fidelity Payment Services offers variable contract terms through several different processors. The company also offers its own payment gateway as well as reselling the services of Authorize.Net, USAePay, eProcessing Network, and others.
  • Complaints & Service: Fidelity Payment Services has received fewer than 10 public complaints.
  • BBB Rating: Fidelity Payment Services has an “A+” rating and has received 4 complaints and 46 reviews in the past 3 years. The company has been accredited by the Better Business Bureau since 2009.
  • Sales & Marketing: Fidelity Payment Services appears to hire independent sales representatives but has not received any complaints related to its sales team.
  • Rates & Fees: How Merchants Got The Best Rates With Fidelity Payment Services
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Products & Services Offered

Types of Businesses Served

  • Retail
  • E-commerce
  • Mobile
  • MOTO
  • Non-profit
  • B2B

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Fidelity Payment Services Rates, Fees, and Costs

Key Points

Swiped Rate 2.69% + $0.19
Keyed-in Rate 3.69% + $0.19
Monthly Minimum Fee Undisclosed
Virtual Terminal Rate Up to 2.9% + $0.30
Payment Gateway Fee Up to $25 Per Month
Batch Fee Up to $0.10
Early Termination Fee $200 - $500
PCI Compliance Fee Up To $19.95 Per Month
Equipment Lease Terms 48 Month (locked)

Variable Pricing

An agent of Fidelity Payment Services informed us that pricing and contract terms will vary according to the merchant’s processing requirements and the processor that is paired with the merchant. However, the agent suggested that most small businesses will be subject to industry-standard contracts which usually run for 2-3 years with early cancellation penalties ranging from $200-$500. For this reason, merchants are advised to carefully read and understand the terms of their contracts before signing through Fidelity Payment Services.

The Fidelity Payment Services Program Guide.outlines a 3-year term through First Data with an early termination fee of $495 and an undisclosed monthly minimum fee. As of this review, it is unclear if Fidelity charges annual or monthly PCI Compliance Fees or if these fees vary depending on which processor Fidelity assigns to the merchant.

A standard First Data agreement is typically a multiyear contract with an early termination fee of $495, a monthly PCI compliance fee of $19.95, and tiered pricing. Merchants who process up to $50,000 each month will receive a swiped rate of 2.69% plus $0.19 and a keyed-in rate of 3.69% plus $0.19. Merchants whose monthly charges exceed $50,000 will receive a swiped rate of 2.29% plus $0.19 and a keyed-in rate of 3.29% plus $0.19. Another facet of these contracts are non-cancellable, long term equipment leases through First Data Global Leasing.

Fidelity Payment Services does have the freedom to alter these terms depending on a merchant’s size, business type, and processing history as a reseller of First Data’s. However, with a lack of readily available information on the company’s rate and fee structure, merchants considering its services should refer to First Data’s as a point of reference.

Virtual Terminal and Payment Gateway Pricing

In addition to its storefront payment processing services, Fidelity Payment Services also dedicates a portion of its website that advertises its virtual terminal and payment gateway services. The company lists multiple partnerships with gateway providers such as Authorize.Net, USAePay, eProcessing Network, Charge Anywhere, and the Payeezy First Data Global Gateway in addition to the company’s proprietary service FideliPay.

Though FideliPay’s pricing is not disclosed, the company resells the services of Authorize.Net, whose pricing is readily available. Merchants using Authorize.net’s payment gateway will be charged a 2.9% plus $0.30 per-transaction fee, a $25 monthly gateway fee, and a daily batch fee of $0.10.

It should be noted that as a reseller of Authorize.Net and other payment gateway services, Fidelity Payment Services may alter the terms and conditions of those rates and fees.

Industry-Average Terms

In general, there are not any Fidelity Payment Services complaints that mention excessive fees or damaging policies despite the fact that the company’s contract terms are roughly average for the industry. Merchants are still encouraged to compare Fidelity’s pricing to the cheapest merchant account providers. If you have any information regarding Fidelity’s rates and fees, please leave it in the comment section below.

 

Are you happy with your Fidelity Payment Services fees? Tell us about them before your go!

Response from Fidelity Payment Services

Are you a representative of Fidelity Payment Services? Add your voice to this section for free!

Fidelity Payment Services Complaints & Customer Reviews

Key Points

Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

Low Complaint Total

As of this review, we are able to locate only a few negative Fidelity Payment Services reviews, three of which were filed in the comment section of this review. One complainant cited difficulty cancelling the service and undisclosed fees, but later added updates indicating that the company provided a satisfactory resolution to the issue. Since Fidelity acts as a reseller in many cases, it is possible that some reviews get filed under the names of its backend processors, but there is no mention of Fidelity in any complaints filed against other processors at this time. In fact, most of the public reviews filed about Fidelity are positive testimonials.

Fidelity Payment Services Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against Fidelity Payment Services. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Fidelity Payment Services Customer Support Options

The company appears to handle the customer service of its accounts directly, which may be a major contributing factor to its low complaint total. Fidelity’s support team appears to function at a level that is comparable to even the top payment processors for great customer service.

Do you have a complaint or testimonial about Fidelity Payment Services? Make your voice heard before you go!

Response from Fidelity Payment Services

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Fidelity Payment Services BBB Rating Summary

Key Points - BBB

Product & Service Complaints 2
Billing & Collection Complaints 1
Advertising & Sales Complaints 1
Guarantee & Warranty Complaints 0
Delivery Complaints 0

Under 10 Complaints

As of this review, Fidelity Payment Services is accredited with the Better Business Bureau and holds an “A+” rating with 4 complaints filed in the last 36 months. 1 complaint was filed due to billing or collection disputes, 2 were related to problems with the product or service, and 1 had to do with an advertising issue. None of the 4 complaints were resolved to the merchant’s satisfaction.

What Merchants Say

In addition to the 4 complaints filed on Fidelity Payment Services’ BBB profile, the company has also received 46 informal reviews. All 46 of these reviews are positive, being awarded 5 out of 5 in each rating. However, it should be noted that informal reviews are not subject to verification by the BBB like complaints are. The most recent review is the only negative one against the company. It was left by a merchant who expresses their disapproval of the company’s customer service:

They are thieves, I had been with them for years, the credit cards stopped processing and directed me thru hoops at a critical time. instead of helping me they sent me into multiple different directions. Because of this incident of poor customer support that was their fault to begin with; we reviewed all the accounts and saw that they were not sending all the credit card transactions. we then switched to another provider. after such time they kept drawing money from my account, and no matter how much we kept trying to stop it, they kept drawing money directly from my account. They kept saying they will reimburse us. They never did… this will unfortunately end up in the courtroom.

Merchants who choose providers with a track record of great customer service can avoid situations like these.

An “A” Performance

In light of Fidelity’s complaint volume and resolution ratio, we agree with the BBB‘s rating. However, it should be noted that there are good reasons to view the BBB’s information with skepticism.

How has Fidelity Payment Services treated you? Tell us about it here!

Response from Fidelity Payment Services

Are you a representative of Fidelity Payment Services? Add your voice to this section for free!

Truth In Marketing & Advertising

Key Points

Employs Independent Resellers Yes
Advertises Deceptive Rates No
Discloses All Important Terms No

Inside and Outside Sales Staff

Fidelity appears to hire fully employed inside sales agents and independent outside sales agents (ISAs). The hiring of ISAs would usually lower a company’s rating in this section, but it does not appear to have resulted in any negative Fidelity Payment Services reviews like it often does for most other companies.

No Deceptive Advertising

Additionally, Fidelity does not appear to use any deceptive marketing or sales tactics that were apparent to this reviewer. We have therefore assigned the company an “A” rating in this section, but if you suspect that Fidelity’s sales team has added undisclosed fees to your account, we recommend seeking a third-party statement audit.

Did you get what you expected from Fidelity Payment Services? Tell us why, or why not.

Response from Fidelity Payment Services

Are you a representative of Fidelity Payment Services? Add your voice to this section for free!

Fidelity Payment Services Marketing Example

Fidelity Payment Services Logo

Our Opinion of Fidelity Payment Services

Solid Option for Most Merchants

Overall, Fidelity Payment Services appears to be an upstanding company, but its industry-average terms prevent it from being considered a top-rated merchant account provider. Since it acts as a reseller for the merchant services of several different credit card processors, merchants will want to find out which company will be providing service before signing. Also, be sure to research all companies that will be involved with providing your credit card services because Fidelity may have little control of your experience with a third-party company.

We rely on your feedback about Fidelity Payment Services to keep this review accurate and up-to-date. Please take a minute to tell us about your experience. We and the small business owners of this world thank you!

Thank you for reading my review. I hope that it has helped you with your research.

Why I'm Qualified to Write About Credit Card Processing and Merchant Account Services

I'm a former credit card processing sales director who left the industry because I didn't like how it takes advantage of small business owners. It feeds like a leech on businesses and thrives by imposing fees that are nearly impossible to comprehend. Seeing a need for change, I left and built this website help business owners better understand the industry, research merchant services providers, and get refunds of excessive merchant account fees. My experience of working "behind the curtain" in the industry, and using that knowledge for good, has resulted in millions of dollars returned to hard-working small business owners as well as enterprise-level companies.

From the time that I starting working in the merchant services industry to when I left to create this website, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this "insider" knowledge to myself. To lift the fog, I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers on this website.

How I Can Help You

I specialize in helping businesses get refunds of excessive fees and have recovered $1,567,184 this year alone! Submit a recent statement below to find out if you are getting overcharged. I'll take a look at it for free. If I find fees that can be refunded, hire me on contigency. I only get compensated if I put money back into your pocket.

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30 Reviews Leave Your Review for Fidelity Payment Services Below

  1. Leah says:

    Fidelity has an excellent reputation for quick and professional service. The customer service reps are knowledgeable and friendly. I had a great experience with them and recommend it for everyone to use!!

  2. Maya says:

    We have been working with Fidelity for a little over a year and we are already more than satisfied. Your team has been there for us to answer any questions and to make the transition very easy. All interactions of staff were efficient and friendly.
    Esti is a particular staff member who has gone above & beyond to take care of all my concerns & needs. A shout out to her boss for such a great team member! Esti was amazing!
    Thank you
    Fidelity

  3. Maya says:

    We have only been using your services for just over a year and already we are very satisfied with all that you’ve done for us.
    Your customer service team is aces in our books. Esti has gone above and beyond to take care of us and she is an asset to your company!
    Shout out to her boss to value employees like this because they are hard to come by today!
    Will be highly recommending Fidelity to our business partners in the future.
    Thanks again
    Maya

    1. Brian Clark says:

      Maya,

      Could you verify the name and location of your business?

      -Phillip

  4. Nathaniel McClain says:

    we had an issue with processing that was only due to lack of knowledge but when we emailed the issue, within minutes we received an email and call with the solution as well as an over and beyond help to test out the system. We greatly appreciate the help and service we received today

    1. Phillip says:

      Hi Nathaniel,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  5. Uzi Amar says:

    hey are thieves, I had been with them for years, the credit cards stopped processing and directed me thru hoops at a critical time. instead of helping me they sent me into multiple different directions. Because of this incident of poor customer support that was their fault to begin with; we reviewed all the accounts and saw that they were not sending all the credit card transactions. we then switched to another provider. after such time they kept drawing money from my account, and no matter how much we kept trying to stop it, they kept drawing money directly from my account. They kept saying they will reimburse us. They never did… this will unfortunately end up in the courtroom.


    This post will help: Why Credit Card Processors Hold Funds

    -Phillip

  6. Direct Building Products says:

    Five star customer service! Always ready and available to assist their customers.

    1. Phillip says:

      Hello,

      Please reply to this comment with your business location in order to authenticate your testimonial. Thanks!

  7. Yitty Oppman says:

    Fidelity merchant service is excellent, this was my best decision I’ve ever made, to use fidelity.
    Especially with the first hand service from Avi, he is amazing.

    Thanks to all of you keep it up

    1. Phillip says:

      Hi Yitty,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

    2. I have a problem with credit cards processors, 31967299290.

      Please I need help,

      Business Name:Chicali lounge Restaurant.

  8. Could not ask for better or more competent service! Always a live person available to respond to questions or issues and always a professional solution with a pleasant disposition. Thank you.

  9. NEMA FUCHS says:

    I have been using Fidelity for nine years and have been very happy. They have excellent customer service and are always happy to help in case of any problems.

    1. Phillip says:

      Hi Nema,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  10. PUBLIMAX PRINTING says:

    HORRIBLE COMPANY , THEY continued to take money out of my bank account , with different names after my account with them has been closed for years. I was not never in contract with them!!! and i had been calling them for months already and still they do not fix the problem., they would promise to remove, but never kept up to their word.

  11. Mo - Hvac Depot says:

    Although we constantly receive solicitations by other card processos, I don’t even consider their offers, for the sole reason that I know that if I notice any issue with CC receipts, help is just a phone call away. I feel as though I am simply calling the extension of a coleauge to verify a bit of information, and its resolved. (Although I am sure that Fidelity’s rate are competitive as well, that is not the motivation that solidifys HVAC’s relationship with Fidelty)

    1. Hi Mo,

      In order to authenticate your testimonial, can you reply to this comment with your business name and location?

      1. This testimonial has been authenticated as Hvac Depot in Brooklyn, NY.

  12. I. Miz. says:

    Fidelity continued to take money out of my bank account after my account with them has been closed. I was not in contract with them, and no explanation was given.
    I have found Fidelity to be extremely dishonest and throughout my 3 year account with them, I was constantly being charged “fees” for unexplained reasons.
    When I would call, they would promise to remove, but never kept up to their word.

    1. I. Miz. says:

      I have since been contacted by one of the managers at Fidelity, he was much more attentive to my needs and has since refunded the debit that was taken out of the account.

      1. I. Miz. says:

        I have since settled happily with Fidelity and have no complaints against them

  13. John says:

    We have a POS system with fidelity they have the best customer services a ever had, and the rates are the lowest possible a few other providers were running after us and they couldn’t match it…

    1. Phillip says:

      Hi John,
      In order to authenticate your testimonial, please reply to this comment with your business name and location.

  14. Sam says:

    I have been a happy Fidelity merchant for over 4 years now. I have sales reps from other companies coming in to me very often but they are never able to beat their rates.

    1. Phillip Parker says:

      Hi Sam,

      In order to verify this testimonial, please reply to this comment with your business name and location. Thanks!

  15. Shuli says:

    I found their staff to be very knowledgeable and helpful. I worked for a small business that closed after it’s first year, and they were extremely understanding. Both the application and closing processes were smooth. Very positive attitude, a pleasure to work with them.

  16. Joe says:

    I used Fidelity for a little over a year and every month i kept on getting huge fees with no actual explanation i kept on calling the office and all they said was the bank charges them. I got so fed up and switched to another merchant provider and i so far i have not gotten 1 extra fee.

  17. Barry says:

    I just want to make clear some of the thing that was mentioned in your review, 1) they do handle customer service and not only that but they have a full team of tech support for any technical issue and they have almost everything that the actual bank provides and they have a very close relationship with the banks

    1. Phillip Parker says:

      Thanks Barry,

      We have updated the review to reflect this new information.

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