Fidelity Payment Services Reviews & Complaints

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4.5
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Overcharges Reported

Getting the lowest costs with Fidelity Payment Services?
Probably not.
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Overview

In this review of Fidelity Payment Services, we will provide a detailed overview of the company's payment processing solutions, including credit card processing, point-of-sale systems, and e-commerce services. We will discuss the pricing structure, contract terms, and customer feedback to give you a clear understanding of what Fidelity Payment Services offers. Additionally, we will examine the transparency of their fees, the quality of their customer support, and the overall satisfaction levels reported by their clients. By the end of this article, you will have a comprehensive understanding of whether Fidelity Payment Services meets your business's payment processing needs.

About Fidelity Payment Services

Fidelity Payment Services markets merchant accounts and credit card processing services to U.S., Canada, and UK merchants on behalf of several processors such as First Data (now Fiserv), Chase Merchant Services, and Elavon.

In 2022, PSG bought Fidelity.

Fidelity Payment Services Payment Processing

Fidelity Payment Services processes all major debit and credit cards for most business types. Their services include EMV card readers and swipers, POS solutions, mobile payments, ACH and e-check payments, e-commerce solutions including access to virtual terminals and payment gateways, and gift and loyalty programs.

Overcharges Reported

Getting the lowest costs with Fidelity Payment Services?
Probably not.
>>> See what we are finding <<<

Fidelity Payment Services Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A
Recent Lawsuits No

Low Complaint Total

At present, we’ve found only a few negative Fidelity Payment Services reviews, some of which were filed in the comment section of this review. One complaint mentioned difficulty canceling the service and undisclosed fees but later updated to indicate a satisfactory resolution provided by the company. As Fidelity often acts as a reseller, it’s possible that some reviews are filed under the names of its backend processors. However, there are no mentions of Fidelity in complaints filed against other processors at this time. Encouragingly, most public reviews about Fidelity are positive testimonials. If you have your own Fidelity Payment Services review, we invite you to share it in the comments below.

Fidelity Payment Services Lawsuits and Fines

We haven’t uncovered any outstanding class-action lawsuits or FTC complaints against Fidelity Payment Services. Dissatisfied clients seeking a non-litigious course of action against the company are encouraged to consider reporting their concerns to relevant supervisory organizations.

Fidelity Payment Services Customer Support Options

The company appears to handle customer service for its accounts directly, likely contributing to its low complaint total. Fidelity’s support team operates at a level comparable to even the top payment processors for great customer service.

Fidelity Payment Services Customer Service Numbers

  • (718) 782-2823 – General Support
  • (877) 627-8472 – Canadian Support

Other Support Options

  • Customer support form
Overcharges Reported

Getting the lowest costs with Fidelity Payment Services?
Probably not.
>>> See what we are finding <<<

Fidelity Payment Services Online Ratings

Here's How They Rate Online

Online Ratings Summary
BBB Reports 3

Under 5 Complaints

As of this review, Fidelity Payment Services is accredited with the Better Business Bureau and holds an “A+” rating with 2 complaints filed in the last 36 months. 1 complaint was resolved to the satisfaction of the client while the other was either resolved to the dissatisfaction of the client or had no final response.

What Merchants Say

In addition to the 2 complaints filed on Fidelity Payment Services’ BBB profile, the company has also received 1 informal review, which was positive. A previous negative review against the company was left by a client who expressed their disapproval of the company’s customer service:

I think the representatives and employees of Fidelity, Cardknox are dishonest and crooks. We signed on with their services to get our website ready to process credit cards. We we told we would not be charged until we were operational. The website people failed and the business never took off but we were notified by our bank that our account we opened with $2000 was closing and NO money was left. Fidelitly and card knox charged the account without us being aware until there was nothing left. They never processed one thing for us and when asked for a refund over a month ago no one has contacted us since. DO NOT TRUST THESE PEOPLE!!!!!!

Businesses that choose providers with a track record of great customer service can avoid situations like these.

An “A” Performance

In light of Fidelity’s complaint volume and resolution ratio, we agree with the BBB‘s rating. However, it should be noted that there are good reasons to view the BBB’s information with skepticism.

Fidelity Payment Services Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Cancellation Penalties Yes
Monthly & Annual Fees Yes
Processing Rates Variable
Equipment Leasing Yes

Variable Pricing

Fidelity Payment Services’ specific pricing and contract terms vary according to the client’s needs and the processor assigned. While an agent indicated that small businesses often have industry-standard 2-3 year contracts with cancellation penalties between $200-$500, this might not apply universally. Businesses are advised to closely review contract terms before committing to Fidelity Payment Services.

The Fidelity Payment Services Program Guide suggests a 3-year term with First Data (Fiserv), including a $495 early termination fee and an unspecified monthly minimum fee. The company’s stance on annual or monthly PCI Compliance Fees remains unclear. Typically, a standard First Data (Fiserv) agreement involves a multi-year contract with tiered pricing, a PCI compliance fee of $19.95 monthly, and potential long-term equipment leases through First Data Global Leasing.

Fidelity, as a reseller, may adjust terms based on a merchant’s specifics. However, exact details on Fidelity’s rates and fees are not publicly available, so comparisons with First Data (Fiserv) could be useful for merchants.

Virtual Terminal and Payment Gateway Pricing

Fidelity Payment Services promotes virtual terminal and payment gateway services, including partnerships with providers like Authorize.Net and USAePay. Specific pricing details for these services, including FideliPay, are not publicly disclosed. Authorize.net, for instance, charges 2.9% plus $0.30 per transaction, with a $25 monthly gateway fee and a daily batch fee of $0.10. Fidelity might offer different terms as a reseller.

Industry-Average Terms

Despite limited specific complaints about Fidelity Payment Services’ fees or policies, their contract terms seem average for the industry. Business owners are encouraged to assess Fidelity’s rates in relation to more affordable merchant accounts. Sharing any direct experience with Fidelity Payment Services’ rates and fees in the comments section would be valuable.

For further options, readers are invited to explore our list of the best merchant accounts.

Overcharges Reported

Getting the lowest costs with Fidelity Payment Services?
Probably not.
>>> See what we are finding <<<

Fidelity Payment Services Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Uses Independent Resellers Yes
Telemarketing Likely
Misleading Marketing No
Discloses All Important Terms No

Inside and Outside Sales Staff

Fidelity appears to hire fully employed inside sales agents and independent outside sales agents (ISAs). The hiring of ISAs would usually lower a company’s rating in this section, but it does not appear to have resulted in negative Fidelity Payment Services reviews like it often does for most other companies. In general, this compares favorably to our list of best credit card processors.

No Deceptive Advertising

Additionally, Fidelity does not appear to use any deceptive marketing or sales tactics that were apparent to this reviewer. We have therefore assigned the company an “A” rating in this section, but if you suspect that Fidelity’s sales team has added undisclosed fees to your account, we recommend seeking a third-party statement audit.

Overcharges Reported

Getting the lowest costs with Fidelity Payment Services?
Probably not.
>>> See what we are finding <<<

Our Fidelity Payment Services Review Summary

Our Final Thoughts

Fidelity Payment Services appears to be a reputable credit card processing company, but its industry-average terms prevent it from being considered a top-rated merchant account provider. As a reseller for the merchant services of several different credit card processors, business owners should confirm which company will provide their service before signing.

It’s crucial to research all companies involved in delivering your credit card services, as Fidelity may have limited control over your experience with a third-party provider. This due diligence will help you make an informed decision that aligns with your business needs while avoiding unexpected challenges.

Location & Ownership

Fidelity Payment Services is a registered ISO/MSP of Wells Fargo Bank, NA, Concord, CA; Elavon, Inc., GA; and US Bank Minneapolis, MN. Headquartered at 141 Flushing Ave Ste 501, Brooklyn, NY 11205, the company claims to have begun operations in 1996 but shows an incorporation date of 2004. It is unclear if the company operated under a different name prior to 2004, or if it operated without incorporating it before that time. David Ilowitz is listed as the CEO of Fidelity Payment Services.

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Overcharges Reported

Getting the lowest costs with Fidelity Payment Services?
Probably not.
>>> See what we are finding <<<

Testimonials & Complaints

How Did Fidelity Payment Services Treat You?

Overcharges Reported

Getting the lowest costs with Fidelity Payment Services?
Probably not.
>>> See what we are finding <<<

27 User Reviews

  • Ewa

    Studio Figura Ewa LLC

    It was recommended to me, at first everything was fine. Nice representative. During the cooperation, he answered e-mails and telephones. In addition to the regular fees charged an extra 10% on each transaction as a separate collateral account. After closing the account and cooperation, the money should be transferred to my account, but so far it has not been received. This has been going on for three months now. I do not recommend. No one can be contacted, I left a message on the answering machine, no one called back.

  • Nathaniel McClain

    we had an issue with processing that was only due to lack of knowledge but when we emailed the issue, within minutes we received an email and call with the solution as well as an over and beyond help to test out the system. We greatly appreciate the help and service we received today

  • Uzi Amar

    hey are thieves, I had been with them for years, the credit cards stopped processing and directed me thru hoops at a critical time. instead of helping me they sent me into multiple different directions. Because of this incident of poor customer support that was their fault to begin with; we reviewed all the accounts and saw that they were not sending all the credit card transactions. we then switched to another provider. after such time they kept drawing money from my account, and no matter how much we kept trying to stop it, they kept drawing money directly from my account. They kept saying they will reimburse us. They never did… this will unfortunately end up in the courtroom.


    This post will help: Why Credit Card Processors Hold Funds

    -Phillip

  • PUBLIMAX PRINTING

    HORRIBLE COMPANY , THEY continued to take money out of my bank account , with different names after my account with them has been closed for years. I was not never in contract with them!!! and i had been calling them for months already and still they do not fix the problem., they would promise to remove, but never kept up to their word.

  • Mo - Hvac Depot

    Although we constantly receive solicitations by other card processos, I don’t even consider their offers, for the sole reason that I know that if I notice any issue with CC receipts, help is just a phone call away. I feel as though I am simply calling the extension of a coleauge to verify a bit of information, and its resolved. (Although I am sure that Fidelity’s rate are competitive as well, that is not the motivation that solidifys HVAC’s relationship with Fidelty)

  • I. Miz.

    Fidelity continued to take money out of my bank account after my account with them has been closed. I was not in contract with them, and no explanation was given.
    I have found Fidelity to be extremely dishonest and throughout my 3 year account with them, I was constantly being charged “fees” for unexplained reasons.
    When I would call, they would promise to remove, but never kept up to their word.

  • John

    We have a POS system with fidelity they have the best customer services a ever had, and the rates are the lowest possible a few other providers were running after us and they couldn’t match it…

  • Shuli

    I found their staff to be very knowledgeable and helpful. I worked for a small business that closed after it’s first year, and they were extremely understanding. Both the application and closing processes were smooth. Very positive attitude, a pleasure to work with them.

  • Joe

    I used Fidelity for a little over a year and every month i kept on getting huge fees with no actual explanation i kept on calling the office and all they said was the bank charges them. I got so fed up and switched to another merchant provider and i so far i have not gotten 1 extra fee.

  • Barry

    I just want to make clear some of the thing that was mentioned in your review, 1) they do handle customer service and not only that but they have a full team of tech support for any technical issue and they have almost everything that the actual bank provides and they have a very close relationship with the banks

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Overcharges Reported

Getting the lowest costs with Fidelity Payment Services?
Probably not.
>>> See what we are finding <<<