Impact Merchant Solutions Reviews & Complaints

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5
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How did they treat you? ▼

Formerly “Associated Merchant Services”

Launched in 2017, Impact Merchant Solutions is a merchant account provider that serves most business types. The company previously operated under the name “Associated Merchant Services” and listed a primary location in Durango, Colorado. The company also appears to share much of its leadership with GOAT Payments, and indeed they share an address and the BBB has even merged their profiles. It is unclear what the distinction is between the two businesses. Impact Merchant Solutions is partnered with First Data (now Fiserv), Elavon, WorldPay, TSYS, Paymentech, Global Payments, Authorize.net, NMI Payment Gateway, Valutec, and CrossCheck as its backend payment processors.

Impact Merchant Solutions Payment Processing

Impact Merchant Solutions processes all major debit and credit cards for most business types. Their services include acceptance of major credit cards and signature debit cards, comprehensive POS PIN debit card processing, Electronic Benefits Transfer (EBT), electronic check processing, gift cards, loyalty cards, mobile processing, one on one training with an expert, 24/7 support, ease of processing access, telephone and mail-order transaction processing, variety of credit card processing equipment, current and compliant POS and mobile terminals, mobile solutions, financing and cash advances, real-time reports and analysis, transaction tracking, business growth, possible discounts for high volume processing, and desktop and wireless POS terminals.

Impact Merchant Solutions payment processing
Impact Merchant Solutions offers standard payment processing services

Impact Merchant Solutions Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

No Public Complaints

As of now, there are no readily available negative Impact Merchant Solutions reviews suggesting the company is involved in deceptive practices or scams. This lack of negative feedback may reflect positively on the efficiency and accessibility of Impact Merchant Solutions’ customer support team. We invite you to contribute your own Impact Merchant Solutions review in the comments section below.

Impact Merchant Solutions Lawsuits

No significant class-action lawsuits or FTC complaints against Impact Merchant Solutions have been discovered. Merchants who prefer a non-litigious approach to resolving issues with the company might consider reporting their experiences to the appropriate supervisory authorities.

Impact Merchant Solutions Customer Service Options

The Impact Merchant Solutions website offers 24/7/365 direct phone support, although specific details about the support team are not explicitly stated.

A single Impact Merchant Solutions customer service number is provided:

(855) 551-8558 – Toll-Free General Customer Service

Additionally, Impact Merchant Solutions offers a customer support form on its website and a customer service email at [email protected].

Impact Merchant Solutions receives an “A” rating for customer support, aligning its services with highly-rated customer service processors.

Impact Merchant Solutions Online Ratings

Here's How They Rate Online

Online Ratings Summary
Total Complaints 3
Resolved Complaints 3

Clean Complaint Record

Impact Merchant Solutions (as GOAT Payments) has an “A+” rating with the Better Business Bureau and is not BBB accredited. The company has received 3 complaints in the past 3 years. All 3 complaints were resolved to the satisfaction of the merchant.

An “A” Performance

Given the company’s clear complaint record, we agree with the BBB’s rating at this time. Merchants should note, however, that there are good reasons to be skeptical of the BBB’s rating system.

Impact Merchant Solutions Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Swiped Rate 1.00% - 4.99%
Keyed-In Rate 1.00% - 4.99%
Early Termination Fee Variable
PCI Compliance Fee Variable
Equipment Lease Terms $0

Impact Merchant Solutions Contract Terms

Currently, specific details about Impact Merchant Solutions’ standard contract are not disclosed publicly. The company appears to tailor its pricing and agreement conditions based on the specific needs of each merchant, considering factors such as business type, location, and transaction history. According to its website, Impact Merchant Solutions emphasizes that it does not lease terminals and often provides them at no additional cost.

No Red Flags

The lack of complaints concerning Impact Merchant Solutions’ contract terms leads to an “A” rating in this aspect. However, this evaluation is conducted without direct insight into the company’s pricing structure. Determining how Impact Merchant Solutions’ contract terms stack up against the market’s most competitive merchant accounts remains challenging. Merchants seeking comprehensive options may benefit from reviewing our selection of the premier merchant account providers.

Impact Merchant Solutions Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Employs Independent Resellers Yes
Advertises Deceptive Rates No
Discloses All Important Terms No

Inside/Outside Sales Team

Impact Merchant Solutions appears to rely on a combination of independent resellers and in-house staff to market its services. There is no evidence at this time indicating that the company employs a large team of independent sales agents, and we are unable to locate any Impact Merchant Solutions complaints that report unethical behavior by the company’s sales staff. This compares favorably to our list of best credit card processors.

No Misleading Quotes

Impact Merchant Solutions does not appear to engage in any deceptive advertising strategies in its official materials. If you suspect that you are being charged undisclosed Impact Merchant Solutions fees, we recommend seeking a third-party statement audit to eliminate hidden charges.

Our Impact Merchant Solutions Review Summary

Our Final Thoughts

Impact Merchant Solutions is evaluated as a reliable credit card processing provider. While detailed information on the company’s contract terms is not extensively documented, its partnership with notable processors like First Data (now Fiserv), Elavon, and WorldPay speaks to its industry credibility. Impact Merchant Solutions operates under a previous identity, “Associated Merchant Services,” and its connection with GOAT Payments under shared leadership and addresses hints at a more intricate business arrangement, although the specifics between the two entities remain unclear. The company’s clean complaint record suggests satisfactory customer experiences and operational efficiency, reinforcing its dependability.

However, the lack of public grievances should not deter potential clients from conducting thorough due diligence. Merchants considering Impact Merchant Solutions for their payment processing needs should scrutinize the contract terms. It is crucial to ensure clarity and fairness in the agreement to prevent any future issues that could arise from misunderstood or unfavorable contract stipulations. By maintaining vigilance and seeking to understand every component of their service agreement, businesses can better safeguard themselves against potential complications while leveraging Impact Merchant Solutions’ broad array of payment processing solutions.

Location & Ownership

Impact Merchant Solutions is headquartered at 4580 Thousand Oaks Blvd, Westlake Village, California 91362, and does not publicly list its acquiring bank. Reuven Cypers is the president of Impact Merchant Solutions.

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Which is Most Important for You?

If you had to pick one, which quality would you say will be the most important with your next credit card processor? Tap or click your selection to register your vote:

  1. Low Transaction Fees
  2. No Monthly Fees
  3. No Contract
  4. Reliable Customer Support
  5. Quick Signup

Testimonials & Complaints

How Did Impact Merchant Solutions Treat You?

1 User Reviews

  • Jace Crystal

    Impact Merchant Solutions has been a game-changer for my business! Their top-notch payment processing solutions have significantly improved our efficiency and streamlined our transactions. From the moment we partnered with them, the entire experience has been seamless and hassle-free.

    Their team’s expertise and prompt support have been exceptional. They took the time to understand our unique requirements and tailored a solution that perfectly fit our needs. With their cutting-edge technology and secure payment processing, we now have complete peace of mind knowing that our customers’ data is safe.

    Our revenue has seen a notable boost since implementing Impact Merchant Solutions’ services. I can confidently say that choosing them has been one of the best decisions we’ve made for our business. I highly recommend their services to anyone looking for a reliable and efficient payment processing partner.

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