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Impact Merchant Solutions Review: Fees, Complaints, & Lawsuits
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Formerly “Associated Merchant Services”
Launched in 2017, Impact Merchant Solutions is a merchant account provider that serves most business types. The company previously operated under the name “Associated Merchant Services” and listed a primary location in Durango, Colorado. The company also appears to share much of its leadership with GOAT Payments, and indeed they share an address and the BBB has even merged their profiles. It is unclear what the distinction is between the two businesses. Impact Merchant Solutions is partnered with First Data (now Fiserv), Elavon, WorldPay, TSYS, Paymentech, Global Payments, Authorize.net, NMI Payment Gateway, Valutec, and CrossCheck as its backend payment processors.
Impact Merchant Solutions Payment Processing
Impact Merchant Solutions processes all major debit and credit cards for most business types. Their services include acceptance of major credit cards and signature debit cards, comprehensive POS PIN debit card processing, Electronic Benefits Transfer (EBT), electronic check processing, gift cards, loyalty cards, mobile processing, one on one training with an expert, 24/7 support, ease of processing access, telephone and mail-order transaction processing, variety of credit card processing equipment, current and compliant POS and mobile terminals, mobile solutions, financing and cash advances, real-time reports and analysis, transaction tracking, business growth, possible discounts for high volume processing, and desktop and wireless POS terminals.
Impact Merchant Solutions Location & Ownership
Impact Merchant Solutions is headquartered at 4580 Thousand Oaks Blvd, Westlake Village, California 91362, and does not publicly list its acquiring bank. Reuven Cypers is the president of Impact Merchant Solutions.
Impact Merchant Solutions Review Table of Contents
- Costs & Contract: Impact Merchant Solutions offers variable contract terms depending on each merchant’s business type, size, and processing history.
- Complaints & Service: Impact Merchant Solutions complaints number fewer than 10 on public complaints forums.
- BBB Rating: Impact Merchant Solutions (as GOAT Payments) currently has an “A+” rating with the Better Business Bureau and has received 3 complaints in the last 3 years.
- Sales & Marketing: Impact Merchant Solutions may hire independent sales agents but has not received any complaints about its sales practices.
Impact Merchant Solutions Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||<10|
|Live Customer Support||Yes|
|Most Common Complaint||N/A|
No Public Complaints
We are currently unable to locate any negative Impact Merchant Solutions reviews that accuse the company of being a ripoff or a scam. This seems to indicate that Impact Merchant Solutions employs a proactive and available customer support team. If you have your own Impact Merchant Solutions review to make, please do so in the comments below.
Impact Merchant Solutions Lawsuits
We have not found any outstanding class-action lawsuits or FTC complaints filed against Impact Merchant Solutions. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Impact Merchant Solutions Customer Service Options
The Impact Merchant Solutions website provides a 24/7/365 direct phone support line, but it is unclear who services this line.
We have located a single Impact Merchant Solutions customer service number:
(855) 551-8558 – Toll-Free General Customer Service
Impact Merchant Solutions also provides a customer support form on its website and a customer service email at [email protected].
We will award Impact Merchant Solutions an “A” rating in this category, and its current customer support options are on par with top-rated customer service processors.
Impact Merchant Solutions Online Ratings
Here's How They Rate Online
Clean Complaint Record
Impact Merchant Solutions (as GOAT Payments) has an “A+” rating with the Better Business Bureau and is not BBB accredited. The company has received 3 complaints in the past 3 years. All 3 complaints were resolved to the satisfaction of the merchant.
An “A” Performance
Given the company’s clear complaint record, we agree with the BBB’s rating at this time. Merchants should note, however, that there are good reasons to be skeptical of the BBB’s rating system.
Impact Merchant Solutions Fees, Rates & Costs
A Closer Look at The Contract
|Swiped Rate||1.00% - 4.99%|
|Keyed-In Rate||1.00% - 4.99%|
|Early Termination Fee||Variable|
|PCI Compliance Fee||Variable|
|Equipment Lease Terms||$0|
Impact Merchant Solutions Contract Terms
There is no publicly available information about the standard Impact Merchant Solutions contract at this time. It is likely that the company customizes its pricing and terms according to each merchant’s business type, location, and processing history. The company’s website states that it has never leased a single terminal and can provide a terminal for no cost in most cases.
No Red Flags
The total absence of Impact Merchant Solutions complaints about the company’s contract terms merits an “A” in this category, but it should be noted that we are assigning this grade without any verified knowledge of specific pricing. It is difficult to assess at this time whether Impact Merchant Solutions’ contract terms are competitive with the cheapest merchant accounts. We also encourage merchants to check out our list of the providers of the best merchant accounts.
Impact Merchant Solutions Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Employs Independent Resellers||Yes|
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||No|
Inside/Outside Sales Team
Impact Merchant Solutions appears to rely on a combination of independent resellers and in-house staff to market its services. There is no evidence at this time indicating that the company employs a large team of independent sales agents, and we are unable to locate any Impact Merchant Solutions complaints that report unethical behavior by the company’s sales staff. This compares favorably to our list of best credit card processors.
No Misleading Quotes
Impact Merchant Solutions does not appear to engage in any deceptive advertising strategies in its official materials. If you suspect that you are being charged undisclosed Impact Merchant Solutions fees, we recommend seeking a third-party statement audit to eliminate hidden charges.
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