Impact Merchant Solutions Reviews & Complaints
Formerly “Associated Merchant Services”
Launched in 2017, Impact Merchant Solutions is a merchant account provider that serves most business types. The company previously operated under the name “Associated Merchant Services” and listed a primary location in Durango, Colorado. The company also appears to share much of its leadership with GOAT Payments, and indeed they share an address and the BBB has even merged their profiles. It is unclear what the distinction is between the two businesses. Impact Merchant Solutions is partnered with First Data (now Fiserv), Elavon, WorldPay, TSYS, Paymentech, Global Payments, Authorize.net, NMI Payment Gateway, Valutec, and CrossCheck as its backend payment processors.
Impact Merchant Solutions Payment Processing
Impact Merchant Solutions processes all major debit and credit cards for most business types. Their services include acceptance of major credit cards and signature debit cards, comprehensive POS PIN debit card processing, Electronic Benefits Transfer (EBT), electronic check processing, gift cards, loyalty cards, mobile processing, one on one training with an expert, 24/7 support, ease of processing access, telephone and mail-order transaction processing, variety of credit card processing equipment, current and compliant POS and mobile terminals, mobile solutions, financing and cash advances, real-time reports and analysis, transaction tracking, business growth, possible discounts for high volume processing, and desktop and wireless POS terminals.
Impact Merchant Solutions Location & Ownership
Impact Merchant Solutions is headquartered at 4580 Thousand Oaks Blvd, Westlake Village, California 91362, and does not publicly list its acquiring bank. Reuven Cypers is the president of Impact Merchant Solutions.
Impact Merchant Solutions Customer Reviews
Here's What Their Clients Say
Total Online Complaints | <10 |
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Live Customer Support | Yes |
Most Common Complaint | N/A |
No Public Complaints
As of now, there are no readily available negative Impact Merchant Solutions reviews suggesting the company is involved in deceptive practices or scams. This lack of negative feedback may reflect positively on the efficiency and accessibility of Impact Merchant Solutions’ customer support team. We invite you to contribute your own Impact Merchant Solutions review in the comments section below.
Impact Merchant Solutions Lawsuits
No significant class-action lawsuits or FTC complaints against Impact Merchant Solutions have been discovered. Merchants who prefer a non-litigious approach to resolving issues with the company might consider reporting their experiences to the appropriate supervisory authorities.
Impact Merchant Solutions Customer Service Options
The Impact Merchant Solutions website offers 24/7/365 direct phone support, although specific details about the support team are not explicitly stated.
A single Impact Merchant Solutions customer service number is provided:
(855) 551-8558 – Toll-Free General Customer Service
Additionally, Impact Merchant Solutions offers a customer support form on its website and a customer service email at [email protected].
Impact Merchant Solutions receives an “A” rating for customer support, aligning its services with highly-rated customer service processors.
Impact Merchant Solutions Online Ratings
Here's How They Rate Online
Total Complaints | 3 |
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Resolved Complaints | 3 |
Clean Complaint Record
Impact Merchant Solutions (as GOAT Payments) has an “A+” rating with the Better Business Bureau and is not BBB accredited. The company has received 3 complaints in the past 3 years. All 3 complaints were resolved to the satisfaction of the merchant.
An “A” Performance
Given the company’s clear complaint record, we agree with the BBB’s rating at this time. Merchants should note, however, that there are good reasons to be skeptical of the BBB’s rating system.
Impact Merchant Solutions Fees, Rates & Costs
A Closer Look at The Contract
Swiped Rate | 1.00% - 4.99% |
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Keyed-In Rate | 1.00% - 4.99% |
Early Termination Fee | Variable |
PCI Compliance Fee | Variable |
Equipment Lease Terms | $0 |
Impact Merchant Solutions Contract Terms
Currently, specific details about Impact Merchant Solutions’ standard contract are not disclosed publicly. The company appears to tailor its pricing and agreement conditions based on the specific needs of each merchant, considering factors such as business type, location, and transaction history. According to its website, Impact Merchant Solutions emphasizes that it does not lease terminals and often provides them at no additional cost.
No Red Flags
The lack of complaints concerning Impact Merchant Solutions’ contract terms leads to an “A” rating in this aspect. However, this evaluation is conducted without direct insight into the company’s pricing structure. Determining how Impact Merchant Solutions’ contract terms stack up against the market’s most competitive merchant accounts remains challenging. Merchants seeking comprehensive options may benefit from reviewing our selection of the premier merchant account providers.
Impact Merchant Solutions Employee Reviews & Sales Tacitcs
Should You Work For Them?
Employs Independent Resellers | Yes |
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Advertises Deceptive Rates | No |
Discloses All Important Terms | No |
Inside/Outside Sales Team
Impact Merchant Solutions appears to rely on a combination of independent resellers and in-house staff to market its services. There is no evidence at this time indicating that the company employs a large team of independent sales agents, and we are unable to locate any Impact Merchant Solutions complaints that report unethical behavior by the company’s sales staff. This compares favorably to our list of best credit card processors.
No Misleading Quotes
Impact Merchant Solutions does not appear to engage in any deceptive advertising strategies in its official materials. If you suspect that you are being charged undisclosed Impact Merchant Solutions fees, we recommend seeking a third-party statement audit to eliminate hidden charges.
Our Impact Merchant Solutions Review Summary
Our Final Thoughts
A Reliable Option for Most Merchants
According to all available information, Impact Merchant Solutions rates as a dependable merchant services provider. There is not a lot of specific information available about the company’s sales tactics or contract terms at this time, but its clean complaint record is a very positive sign. Even when dealing with companies that rate highly by our standards, we urge merchants to thoroughly examine the terms of any contract they are given and to compare its pricing to top-rated merchant account providers.
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Jace Crystal
Impact Merchant Solutions has been a game-changer for my business! Their top-notch payment processing solutions have significantly improved our efficiency and streamlined our transactions. From the moment we partnered with them, the entire experience has been seamless and hassle-free.
Their team’s expertise and prompt support have been exceptional. They took the time to understand our unique requirements and tailored a solution that perfectly fit our needs. With their cutting-edge technology and secure payment processing, we now have complete peace of mind knowing that our customers’ data is safe.
Our revenue has seen a notable boost since implementing Impact Merchant Solutions’ services. I can confidently say that choosing them has been one of the best decisions we’ve made for our business. I highly recommend their services to anyone looking for a reliable and efficient payment processing partner.