Note: It appears that the Infinitech brand has been fully absorbed by i3 Verticals and is no longer in use on its own. We will therefore no longer be updating this profile and direct our readers to our i3 Verticals review.
An i3 Verticals Company
Infintech is a merchant account provider headquartered in Cincinnati, Ohio. The company was acquired by i3 Verticals in August 2015. According to the company's website, Infintech focuses its payment processing services to B2B merchants. As such, the company provides Level 2 and Level 3 interchange rates to qualified customers.
Infintech Payment Processing
Infinitech processes all major debit and credit cards for most business types. Their services include POS solutions, ACH/e-check processing, mobile solutions, invoicing, e-commerce solutions including access to payment gateways, and gift and loyalty programs.
Infintech Location & Ownership
Infintech is a registered ISO/MSP of Wells Fargo Bank, N.A., Concord, CA; RBS Worldpay; Deutsche Bank, USA, New York, NY; Merrick Bank, South Jordan, UT; BMO Harris Bank NA, Chicago, IL; Fifth Third Bank N.A., Cincinnati, OH. The company's headquarters is at 4455 Carver Woods Drive, Suite 110, Cincinnati, Ohio 45242. Tom DeBord is listed as the CEO of Infintech.
Infintech Review Table of Contents
- Costs & Contract: Infintech appears to offer a three-year contract through i3 Verticals with an early termination fee of $375.
- Complaints & Service: Infintech complaints number fewer than 10 on public complaints forums.
- BBB Rating: Infintech has an “A+” rating and has received 0 complaints in the past 3 years. The company has been accredited by the Better Business Bureau since 2010.
- Sales & Marketing: Infintech does not appear to hire independent sales representatives and has received only one complaint about its sales practices.
Infintech Customer Reviews
Here's What Their Clients Say
|Total Online Complaints
|Live Customer Support
|Most Common Complaint
Low Complaint Volume
We have located only a few negative Infintech reviews, some of which explicitly refer to Infintech as a scam or a ripoff. The complainants primarily cite unexpected Infinitech fees, poor customer service, and an unprofessional work environment for sales agents. In its rebuttal to one complaint, Infintech claimed that it never received the appropriate cancellation notice from the merchant. Nevertheless, the company agreed to refund the merchant for the monthly fees in dispute. In another, Infintech allowed the merchant to cancel without applying a $375 termination fee. These appear to be isolated incidents and have not seriously impacted Infintech’s score in this category, but a persistent series of similar complaints will begin to lower the company’s rating. If you have your own Infinitech review to make, please do so in the comments below.
Infintech Lawsuits and Fines
We have not found any outstanding class-action lawsuits or FTC complaints filed against Infintech. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Infintech Customer Service Options
Infintech offers 24/7 phone support for its merchants, but this line may be serviced by the company’s backend processor.
We have located a single Infinitech customer service phone number:
(800) 621-8931 – Toll-Free Customer Service
The company also appears to offer a customer support form and possibly chat on its website.
In any case, the company does not rank among the best payment processors for great customer service.
Infintech Online Ratings
Here's How They Rate Online
Clean Complaint Record
Infintech has been accredited with the Better Business Bureau since 2010 and currently maintains an “A+” rating. The company is showing 0 complaints posted to its BBB profile in the last three years. Infintech has not received any informal reviews, although it should be noted that these reviews are not subject to verification by the BBB.
An “A” Performance
Given the company’s clean complaint record, we agree with the BBB’s rating in this case. Merchants should be sure not to rely on the BBB alone for validation of a company’s trustworthiness, as there are definite reasons to be skeptical of BBB grades.
Infintech Fees, Rates & Costs
A Closer Look at The Contract
|1.00% - 4.99%
|1.00% - 4.99%
|Virtual Terminal Rate
|1.00% - 4.99%
|Early Termination Fee
|PCI Compliance Fee
|$119 Per Year
|Equipment Lease Terms
|48 Month (locked)
The standard Infintech Program Guide is a three-year contract with Charge Payment, LLC, a DBA of i3 Verticals. Infintech has previously claimed to offer interchange-plus pricing, but it has recently downplayed this in its advertising materials.
The company has also warned merchants about long-term contracts in the sales copy on its website. However, one of the public complaints that the company has received describes a three-year Infinitech contract with an early termination fee of $375 and a PCI compliance fee of $119 per year, which seems to indicate a shift in the company’s position on long-term contracts. Additionally, the typical i3 Verticals contract repackaged by the company includes a built-in non-cancellable lease agreement through First Data Global Leasing.
Virtual Terminal and Payment Gateway Pricing
In addition to its storefront payment processing services, Infintech also dedicates a portion of its website to advertising its virtual terminal and payment gateway services. However, pricing is not disclosed on either of those services. Additional Infinitech rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.
Level 2 and Level 3 Processing Services
In addition to its traditional merchant services, Infintech also advertises that it provides Level 2 and Level 3 processing for B2B and B2G transactions. Level 2 and Level 3 processing rely upon different interchange rates than traditional consumer credit transactions. Accommodating those rates requires different payment processing technology from a merchant account provider to transmit the amount of data required to facilitate the transactions. These services are reserved for B2B and B2G purchases that utilize corporate credit cards.
Infintech Contract Terms
Given that there is only one public Infinitech complaint that specifically mentions Infintech contract terms, we will assume that most merchants are able to qualify for competitive pricing and contract terms through Infintech. Merchants are advised to read their agreements carefully to ensure that all rates and terms are fully understood. Merchants are also encouraged to compare Infintech’s pricing to low-cost merchant account providers. If you have any knowledge of the standard Infintech merchant agreement (including early termination fees, PCI compliance fees, monthly minimum fees, and other costs), please leave that information in the comment section below this review. We also encourage merchants to check out our list of the providers of the best merchant accounts.
Infintech Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Employs Independent Resellers
|Advertises Deceptive Rates
|Discloses All Important Terms
One Sales Complaint
Infintech appears to primarily market itself through the use of salaried sales agents, strategic partnerships, and traditional advertising. There is only one Infintech review at this time that describes deceptive practices by the company’s sales team, and the Infintech website does not feature any misleading rate quotes. The lone Infinitech complaint about the company’s sales team alleges that Infintech advertised “no contracts” despite the fact that the company actually offers a three-year contract. Overall, this compares favorably to our list of best credit card processors.
No Serious Red Flags
At the time of our previous update, the Infintech website included an explanation of interchange-plus pricing (the most transparent pricing model available) and stated that Infintech only offers Interchange-plus to its merchants. It has since removed this text. Whether or not this change in sales copy reflects a change in policy is unclear. If you suspect that Infintech is charging you undisclosed fees, we recommend seeking a third-party statement audit to find and eliminate hidden costs.
Copyright © 2024 CardPaymentOptions.com, Inc. (Digital Fingerprint: 0d38c6720f0d78a701b74d58653af608). Getting paid to re-write this page? Click here to earn a reward.
Any unauthorized copying and reproduction of the content of this page, including all meta data and computer code, is strictly prohibited. While the information in the above article is believed to be accurate as of its publish date, the author and publisher make no representation or warranties with respect to the accuracy, applicability, fitness, or completeness of the contents. The author and publisher shall in no event be held liable to any party for any direct, indirect, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this material, which is provided “as is,” and without warranties. Any and all use of trade names and/or marks are for identification purposes only and shall not be construed as a claim of affiliation, or otherwise, with CardPaymentOptions.com, Inc. ("CPO") in any form. The sole purpose of the material presented herein is to alert, educate, and inform readers. It is not intended as legal or financial advice. We may earn revenue if you obtain services from a provider that we recommend. See this page to learn how we support our operations.