Infintech Overview

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An i3 Verticals Company

Infintech is a merchant account provider headquartered in Cincinnati, Ohio. The company was acquired by i3 Verticals in August 2015. According to the company’s website, Infintech focuses its payment processing services to B2B merchants. As such, the company provides Level 2 and Level 3 interchange rates to qualified customers.

Infintech Headquarters and Ownership

Infintech is a registered ISO/MSP of Fifth Third Bank, Cincinnati, Ohio, and Wells Fargo Bank, N.A., Concord, California. The company is headquartered at 4455 Carver Woods Drive, Suite 110, Blue Ash, Ohio. Tom DeBord is listed as the CEO of Infintech.

Infintech Review Table of Contents

  • Costs & Contract: Infintech appears to offer a three-year contract through i3 Verticals with an early termination fee of $375.
  • Complaints & Service: Infintech has received fewer than 10 public complaints.
  • BBB Rating: Infintech has an “A+” rating and has received 0 complaints in the past 3 years. The company has been accredited by the Better Business Bureau since 2010.
  • Sales & Marketing: Infintech does not appear to hire independent sales representatives and has received only one complaint about its sales practices.
  • Rates & Fees: How Merchants Got The Best Rates With Infintech
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Products & Services Offered

Types of Businesses Served

  • Retail
  • Mobile
  • E-commerce
  • MOTO
  • B2B
  • B2G

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Infintech Rates, Fees, and Costs

Key Points

Swiped Rate 1.00% - 4.99%
Keyed-in Rate 1.00% - 4.99%
Virtual Terminal Rate 1.00% - 4.99%
Payment Gateway Undisclosed
Early Termination Fee $375
PCI Compliance Fee $119 Per Year
Equipment Lease Terms 48 Month (locked)

Three-Year Agreement

The standard Infintech Program Guide is a three-year contract with Charge Payment, LLC, a DBA of i3 Verticals. Infintech has previously claimed to offer interchange-plus pricing, but it has recently downplayed this in its advertising materials.

The company has also warned merchants about long-term contracts in the sales copy on its website. However, one of the public complaints that the company has received describes a three-year contract with an early termination fee of $375 and a PCI compliance fee of $119 per year, which seems to indicate a shift in the company’s position on long-term contracts. Additionally, the typical i3 Verticals contract repackaged by the company includes a built-in non-cancellable lease agreement through First Data Global Leasing.

Virtual Terminal and Payment Gateway Pricing

In addition to its storefront payment processing services, Infintech also dedicates a portion of its website that advertises its virtual terminal and payment gateway services. However, pricing on either of those services is not disclosed. Additional rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.

Level 2 and Level 3 Processing Services

In addition to its traditional merchant services, Infintech also advertises that it provides level 2 and level 3 processing for b2b and b2g transactions. Level 2 and level 3 processing rely upon different interchange rates than traditional consumer credit transactions. Accommodating those rates requires different payment processing technology from a merchant account provider to transmit the amount of data required to facilitate the transactions. These services are reserved for b2b and b2g purchases that utilize corporate credit cards.

Infintech Contract Terms

Given that there is only one public complaint that specifically mentions Infintech’s contract terms, we will assume that most merchants are able to qualify for competitive pricing and contract terms through Infintech. Merchants are advised to read their agreements carefully to ensure that all rates and terms are fully understood. Merchants are also encouraged to compare Infintech’s pricing to low-cost merchant account providers. If you have any knowledge of the standard Infintech merchant agreement (including early termination fees, PCI compliance fees, monthly minimum fees, and other costs), please leave that information in the comment section below this review.

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Response from Infintech

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Infintech Complaints & Customer Reviews

Key Points

Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

Low Complaint Volume

We have located under 10 negative reviews about Infintech, one of which explicitly refers to Infintech as a scam or a ripoff. Most negative reviews available online have been left in the comments section of this review. The complainants primarily cite unexpected fees, poor customer service, and an unprofessional work environment for sales agents. In its rebuttal to one complaint, Infintech claimed that it never received the appropriate cancellation notice from the merchant. Nevertheless, the company agreed to refund the merchant for the monthly fees in dispute. In another, Infintech allowed the merchant to cancel without applying a $375 termination fee. These appears to be isolated incidents and have not seriously impacted Infintech’s score in this category, but a persistent series of similar complaints will begin to lower the company’s rating.

Infintech Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against Infintech. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Infintech Customer Support Options

Infintech offers 24/7 phone support for its merchants, but this line may be serviced by the company’s backend processor. In any case, the company does not rank among the best payment processors for great customer service.

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Response from Infintech

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Infintech BBB Rating Summary

Key Points - BBB

Product & Service Complaints 0
Billing & Collection Complaints 0
Advertising & Sales Complaints 0
Guarantee & Warranty Complaints 0
Delivery Complaints 0

Clean Complaint Record

Infintech has been accredited with the Better Business Bureau since 2010 and currently maintains an “A+” rating. The company is showing 0 complaints posted to its BBB profile in the last three years. Infintech has not received any informal reviews, although it should be noted that these reviews are not subject to verification by the BBB.

An “A” Performance

Given the company’s clean complaint record, we agree with the BBB’s rating in this case. Merchants should be sure not to rely on the BBB alone for validation of a company’s trustworthiness, as there are definite reasons to be skeptical of BBB grades.

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Response from Infintech

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Truth In Marketing & Advertising

Key Points

Employs Independent Resellers No
Advertises Deceptive Rates No
Discloses All Important Terms No

One Sales Complaint

Infintech appears to primarily market itself through the use of salaried sales agents, strategic partnerships, and traditional advertising. There is only one Infintech complaint at this time that describes deceptive practices by the company’s sales team, and the Infintech website does not feature any misleading rate quotes. The lone complaint about the company’s sales team alleges that Infintech advertised “no contracts” despite the fact that the company actually offers a three-year contract.

No Serious Red Flags

At the time of our previous update, the Infintech website included an explanation of Interchange-plus pricing (the most transparent pricing model available) and stated that Infintech only offers Interchange-plus to its merchants. It has since removed this text. Whether or not this change in sales copy reflects a change in policy is unclear. If you suspect that Infintech is charging you undisclosed fees, we recommend seeking a third-party statement audit to find and eliminate hidden costs.

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Response from Infintech

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Infintech Marketing Example

Infintech Logo

Our Opinion of Infintech

A Solid Option For Most Merchants

Infintech rates as a reliable merchant services provider according to our rating system. The company is showing only a few public complaints overall and has previously claimed to offer interchange-plus pricing. However, a recent shift in the company’s ad copy as well as negative reviews from some commenters seem to indicate that the company’s service may have changed following its acquisition by i3 Verticals. Merchants should compare Infintech’s pricing to the top-rated credit card processors to get the best deal.

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Why I'm Qualified to Write About Credit Card Processing and Merchant Account Services

I'm a former credit card processing sales director who left the industry because I didn't like how it takes advantage of small business owners. It feeds like a leech on businesses and thrives by imposing fees that are nearly impossible to comprehend. Seeing a need for change, I left and built this website help business owners better understand the industry, research merchant services providers, and get refunds of excessive merchant account fees. My experience of working "behind the curtain" in the industry, and using that knowledge for good, has resulted in millions of dollars returned to hard-working small business owners as well as enterprise-level companies.

From the time that I starting working in the merchant services industry to when I left to create this website, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this "insider" knowledge to myself. To lift the fog, I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers on this website.

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6 Reviews Leave Your Review for Infintech Below

  1. Chaney says:

    Yeah half of the sales reps there are related to the owner and the others have rap sheets long enough that have them locked down to that job because they can’t get ” a real job”.
    Trust your finances with this outfit people!

    Check into it yourself!

    You are better off just going to your bank, this is rip off central unfortunately.

  2. We switched a year ago from one of the big credit card processing service companies. Went over to Infintech and haven’t looked back. Myron Rivers and Kayla have kept us going without any concern or glitches. Forget that we are saving tens-of-thousands of dollars, they really out service the competition.

  3. Since 2011, Infintech’s online payment portal has made it easier for our customers to rent shared office spaces – and that gets us paid faster. Plus, the online reporting helps us balance payments and refunds quickly, reducing our accounting expenses. I also have immediate access to the support team who is always available to assist.

  4. Bill Buck says:

    They advertise – “no contracts” yet this is just one of many complaints that made it through to BBB. This is their response. So clearly they have their customers in contracts, don’t return calls and have poor communication skills about Payment consulting when they advertise themselves as the experts if they have clients “failing”. This I just don’t have a tollerence for.

    The merchant signed a 3 year contract with Infintech in April 2015. Part of the contract that was signed was a $119 annual fee that registered the merchant for *** testing and validation. The merchant registered through our vendor for *** and went through the required online scan. The merchant… did not pass the required testing through the *** vendor. However, pass or fail we are charged by the vendor for the testing that the merchant went through. That fee was not a monthly fee but rather an annual cost to us from the third party vendor. Based on that since our costs were incurred, the fee cannot be waived nor should it be treated as a monthly fee. Additionally, since the merchant did not fulfill their 3 year contractual commitment, an early termination fee of $375 is due. However we will agree not to charge any early termination fee to this merchant.

  5. Amy Warren says:

    Infintech has horrible customer service. I was a customer for several years and received VERY poor and disgraceful treatment in the end as a thanks for my business. Russ is very difficult to work with and rather insulting. Absolutely do not do business with if you would like polite staff and clear information.

    1. Bill Buck says:

      That is the norm for this company if you are not a big revenue generating account. They advertise “dedicated support” however they push their sales reps until they are completely overloaded because every sales rep manages their own book of business and also their new sales so it is a failure model. The customer is who loses in the transaction. Corporate is the only one winning. You are better off choosing a company who will stand by what they offer and tell you upfront what you are getting whether than a bait and switch. infintech just wants to get you in the door and forget about you once you are a customer, that is exactly what this company is about. Churn and burn. They have an end game and it’s ink on the paper, activate your account, move on. No relationship, no learning how you conduct business. Forget about anything that was said or promised on that sales call.

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