Note: It appears that the Infinitech brand has been fully absorbed by i3 Verticals and is no longer in use on its own. We will therefore no longer be updating this profile and direct our readers to our i3 Verticals review.
An i3 Verticals Company
Infintech is a merchant account provider headquartered in Cincinnati, Ohio. The company was acquired by i3 Verticals in August 2015. According to the company's website, Infintech focuses its payment processing services to B2B merchants. As such, the company provides Level 2 and Level 3 interchange rates to qualified customers.
Infintech Payment Processing
Infinitech processes all major debit and credit cards for most business types. Their services include POS solutions, ACH/e-check processing, mobile solutions, invoicing, e-commerce solutions including access to payment gateways, and gift and loyalty programs.
Infintech Location & Ownership
Infintech is a registered ISO/MSP of Wells Fargo Bank, N.A., Concord, CA; RBS Worldpay; Deutsche Bank, USA, New York, NY; Merrick Bank, South Jordan, UT; BMO Harris Bank NA, Chicago, IL; Fifth Third Bank N.A., Cincinnati, OH. The company's headquarters is at 4455 Carver Woods Drive, Suite 110, Cincinnati, Ohio 45242. Tom DeBord is listed as the CEO of Infintech.
Infintech Review Table of Contents
- Costs & Contract: Infintech appears to offer a three-year contract through i3 Verticals with an early termination fee of $375.
- Complaints & Service: Infintech complaints number fewer than 10 on public complaints forums.
- BBB Rating: Infintech has an “A+” rating and has received 0 complaints in the past 3 years. The company has been accredited by the Better Business Bureau since 2010.
- Sales & Marketing: Infintech does not appear to hire independent sales representatives and has received only one complaint about its sales practices.
Chaney
Yeah half of the sales reps there are related to the owner and the others have rap sheets long enough that have them locked down to that job because they can’t get ” a real job”.
Trust your finances with this outfit people!
Check into it yourself!
You are better off just going to your bank, this is rip off central unfortunately.
Mike Bannan
We switched a year ago from one of the big credit card processing service companies. Went over to Infintech and haven’t looked back. Myron Rivers and Kayla have kept us going without any concern or glitches. Forget that we are saving tens-of-thousands of dollars, they really out service the competition.
Nancie Dudash
Since 2011, Infintech’s online payment portal has made it easier for our customers to rent shared office spaces – and that gets us paid faster. Plus, the online reporting helps us balance payments and refunds quickly, reducing our accounting expenses. I also have immediate access to the support team who is always available to assist.
Bill Buck
They advertise – “no contracts” yet this is just one of many complaints that made it through to BBB. This is their response. So clearly they have their customers in contracts, don’t return calls and have poor communication skills about Payment consulting when they advertise themselves as the experts if they have clients “failing”. This I just don’t have a tollerence for.
The merchant signed a 3 year contract with Infintech in April 2015. Part of the contract that was signed was a $119 annual fee that registered the merchant for *** testing and validation. The merchant registered through our vendor for *** and went through the required online scan. The merchant… did not pass the required testing through the *** vendor. However, pass or fail we are charged by the vendor for the testing that the merchant went through. That fee was not a monthly fee but rather an annual cost to us from the third party vendor. Based on that since our costs were incurred, the fee cannot be waived nor should it be treated as a monthly fee. Additionally, since the merchant did not fulfill their 3 year contractual commitment, an early termination fee of $375 is due. However we will agree not to charge any early termination fee to this merchant.
Amy Warren
Infintech has horrible customer service. I was a customer for several years and received VERY poor and disgraceful treatment in the end as a thanks for my business. Russ is very difficult to work with and rather insulting. Absolutely do not do business with if you would like polite staff and clear information.
Bill Buck
That is the norm for this company if you are not a big revenue generating account. They advertise “dedicated support” however they push their sales reps until they are completely overloaded because every sales rep manages their own book of business and also their new sales so it is a failure model. The customer is who loses in the transaction. Corporate is the only one winning. You are better off choosing a company who will stand by what they offer and tell you upfront what you are getting whether than a bait and switch. infintech just wants to get you in the door and forget about you once you are a customer, that is exactly what this company is about. Churn and burn. They have an end game and it’s ink on the paper, activate your account, move on. No relationship, no learning how you conduct business. Forget about anything that was said or promised on that sales call.