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Thinking About Using Lloyds Cardnet? Read This Review First

Name: Lloyds Bank Cardnet
Item: Lloyds Bank Cardnet
Rating: 4.7
Author: Phillip Parker

Author: Phillip Parker

Updated: September 25, 2025

Maintained Since: November 22, 2016

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We take our role in providing guidance and education regarding the card payment industry very seriously. At our own expense, we have vigorously defended our right to continue expose unethical and predatory practices in the industry, successfully defeating every attempt to silence us. However, fending off frivolous lawsuits is costly. To sustain these efforts, one of the ways we generate revenue is through affiliate partnerships with ethical providers. This means that some of our outgoing links connect business owners to trustworthy, low-cost payment processors, which is what most of our readers seek. We see this revenue channel as a win-win-win for everyone involved. Business owners find good processors, processors get good clients, and we are able to continue to provide a valuable service to the small business community. We also recommend and link to many services that do not compensate us. Our priority is to guide you to the best solutions for your needs, regardless of potential revenue. If you have questions, please feel free to contact us.

All mentions of rate and fee costs are estimations based on publicly available information and client feedback. Actual costs may vary based on a variety of factors unique to your business.

Lloyds Bank Cardnet

Rating

4.7/5

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Pros

Advanced fraud prevention

Flexible contract terms

Transparent fee structure

Competitive transaction rates

Trusted banking brand

Cons

Potential cancellation fees

Monthly minimum charges

Equipment rental costs

Potential hidden fees

Contract length concerns

Overview

In this review of Lloyds Bank Cardnet, we take a closer look at the company’s credit card processing services. Their offerings include point-of-sale systems, mobile payments, and e-commerce solutions designed to support a wide range of businesses. We’ll highlight which businesses may benefit most from these services. We’ll also review customer feedback to show common trends and concerns. In addition, we’ll cover pricing, contract terms, and included services. By the end, you’ll know whether Lloyds Bank Cardnet is the right fit for your business.

About Lloyds Bank Cardnet

Screen Capture Lloyds Bank Cardnet Homepage — Lloyds Bank Cardnet Homepage

Founded in 1997, Lloyds Bank Cardnet is the merchant services division of Lloyds Bank, the largest retail bank in the United Kingdom. The company, which often goes by the name “Cardnet,” provides merchant accounts and payment services to UK businesses of all sizes. The company also advertises Clover as a POS solution. Cardnet is a joint venture between Lloyds Bank and First Data (now Fiserv), and the company claims to serve over 51,000 merchants.

Products & Merchant Services

Payment Processing

Lloyds Bank Cardnet offers processing services for a wide range of debit and credit cards, catering to various business types. Their offerings include EMV card readers, e-commerce solutions, mail order/telephone order (MOTO) capabilities, data reporting and analytics, and website creation tools.

Online Payment Solutions

Lloyds Bank Cardnet provides solutions for businesses to accept payments online, featuring a gateway that integrates with most shopping cart systems. The gateway includes fraud screening tools to help protect businesses from fraudulent transactions.

Mobile and Contactless Payments

Lloyds Bank Cardnet supports contactless payments, enabling customers to use contactless cards or digital wallets on smartphones for transactions.

Payment Terminals

Lloyds Bank Cardnet offers a variety of payment terminals, both countertop and portable, to meet the needs of different businesses. These terminals support chip and PIN transactions, contactless payments, and mobile wallet payments.

Dedicated Support and Reporting

Lloyds Bank Cardnet provides customer support to assist clients with any card processing issues or queries. They also offer reporting tools to help businesses track and manage their transactions.

Customer Reviews & Sentiment

Limited Complaint Volume

We have identified approximately 20 negative Lloyds Bank Cardnet reviews, none of which accuse the company of fraudulent activities. The predominant issues raised by complainants relate to fund-holds and subpar customer service. It’s worth noting that complaints about delayed or frozen payments are primarily from high-risk or card-not-present merchants, a common challenge irrespective of the merchant account provider. If you have your own experience with Lloyds Bank Cardnet, please share it in the comments below.

Lloyds Bank Cardnet Legal Standing

No class-action lawsuits or FTC complaints are outstanding against Lloyds Bank Cardnet. Dissatisfied clients seeking recourse against the company may consider reporting their concerns to relevant supervisory organizations.

Lloyds Bank Cardnet Customer Support

Despite its size, Cardnet has received a notably low volume of complaints, suggesting that clients do not frequently encounter significant issues. While it earns a commendable “A” rating in this category, Lloyds Bank Cardnet does not meet the criteria for being considered a top credit card processor for customer service. The company provides phone and email support for all its clients.

Industry Scores & User Ratings

Online Ratings Summary
PaymentPop	5
BBB Rating	N/A
Trustpilot	3.4
Average Rating	4.2

PaymentPop Rating for Lloyds Bank Cardnet

Negative Feedback

There are no negative reviews published about Lloyds Bank Cardnet on the PaymentPop website.

Positive Feedback

With Lloyds Bank Cardnet, we feel confident knowing our payments are handled by a trusted institution. Transactions are secure, reporting is clear, and their support team is always professional and responsive. It’s a solid foundation for our day-to-day operations.

No BBB Profile

The Better Business Bureau does not maintain a profile for Lloyds Cardnet at this time. We therefore will not factor a BBB rating into this review.

Trustpilot Rating for Lloyds Bank Cardnet

Lloyds Bank Cardnet has a 3.4 out of 5 star rating based on 24 user reviews on Trustpilot.

Positive Feedback

Lloyds Cardnet continues to meet our business needs efficiently and our terminal estate is managed very well.

Negative Feedback

We need access to our account to check tips, etc. After speaking with two very rude attendants, they said they were going to call us back, but they never did. The problem remains unsolved.

Processing Rates & Fees

Lloyds Bank Cardnet Pricing

The Lloyds Bank Cardnet merchant agreement specifies a term ranging from 12 to 36 months, accompanied by an early termination fee of £200. New customers are subject to a joining fee of £175. Existing Lloyds business banking customers benefit from a uniform 1.25% per-transaction fee on all credit and debit card transactions, a monthly minimum fee of £15 (£25 for new customers), and a monthly terminal rental fee ranging from £15 to £24.95, which decreases after 18 months. Reports suggest a similar £175 joining fee for non-business banking customers.

UK Industry-Average Terms

Lloyds Bank Cardnet’s rates and contract terms align well with UK market standards and offer more flexibility compared to many U.S. counterparts. For existing Lloyds customers, the flat 1.25% rate is particularly advantageous, often undercutting standard interchange rates for credit cards.

Virtual Terminal and Payment Gateway Pricing

Lloyds Bank Cardnet also promotes virtual terminal and payment gateway services, though specific pricing details remain undisclosed. The merchant agreement indicates use of Verified by Visa and MasterCard SecureCode, providing enhanced security for e-commerce transactions. Additional fees, including gateway fees, technical support fees, batch fees, and other transaction rates, are likely applicable for these e-commerce services.

High-Risk Business Considerations

Some complaints about Lloyds concern long-term fund-holds or rolling reserves, particularly from high-risk merchants. While these measures are a standard risk management practice, high-risk clients should assess Lloyds Bank Cardnet’s policies in comparison with leading high-risk merchant account providers.

For broader options, business owners are encouraged to explore our compilation of the best merchant services.

Employee Reviews & Sales Practices

No Sales Complaints

Lloyds Cardnet appears to primarily market its services through traditional advertising and its existing customer base. The company’s vast reach via its banking services and partnerships with trade organizations gives it the ability to contact a large number of retailers directly, which may explain why we are unable to find any independent sales position listings at Cardnet. We are also unable to locate Cardnet complaints that describe unethical or deceptive sales tactics by the company’s sales staff.

This compares favorably to our list of best credit card processors.

Full Disclosure

Cardnet publicly lists many of its merchant account rates and fees for existing banking customers on its website. There is no evidence that these rates are misleadingly quoted at this time. In general, Lloyds Bank Cardnet appears to fully disclose its pricing in ways that are easy for merchants to understand. If you suspect that the company is charging you hidden fees, however, we recommend seeking a third-party statement audit.

Lloyds Bank Cardnet Competitors

Compare Lloyds Bank Cardnet to competitors that earned top marks.

Pricing

Bottom Line

Lloyds Bank Cardnet stands out as a dependable credit card processing provider, based on the available information. Despite its significant size and partnership with the average-rated Fiserv, Lloyds boasts a remarkably low number of customer complaints, reflecting a strong commitment to customer satisfaction. While its pricing aligns with standard industry practices, it remains fair and transparent. For businesses already banking with Lloyds, Cardnet provides an especially advantageous option, offering seamless integration and streamlined account management.

The collaboration with Fiserv expands Cardnet’s capabilities, delivering a comprehensive suite of payment processing solutions suitable for various business sizes and needs. This partnership ensures reliable support across sectors, helping businesses confidently manage card payments in a dynamic marketplace. However, UK businesses seeking alternatives to Lloyds should consider top-rated mobile credit card processing apps, which often offer flexibility and innovative features tailored to unique business requirements. By comparing these options, businesses can identify the solution that aligns best with their specific goals.

Read Actual User Reviews

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All user reviews have been moved to our partner, PaymentPop.com

Contact Lloyds Bank Cardnet

Contact & Customer Support
CEO	Charlie Nunn
Headquarters	Phoenix House, Christopher Martin Rd, Basildon SS14 3EZ, United Kingdom
Customer Support	01268 567 100
Sales	0330 134 7976
Additional Support Channels	Live Chat
Website	lloydsbank.com

About Us

CardPaymentOptions.com

Established 2009

My name is Phillip Parker, and I started this website back in 2009 as a simple blog to call out shady credit card processors that were taking advantage of small business owners. At the time, I had no idea this side project would grow into a leading voice pushing for transparency and integrity in the payment processing industry. I also didn't anticipate just how far some of these companies' owners would go to try to silence me.

I was recruited out of college for a sales role with a credit card processor. At the time, I didn't realize the “training” was really about tricking me... into selling business owners expensive processing with hidden fees and long-term service agreements. In my first few sales, I unknowingly cost friends and family thousands of dollars after they trusted me to switch their services. When it finally clicked that something was seriously wrong, I was furious. I quit immediately and made a promise to expose that company and any others operating the same way. That promise is what led to the creation of this website.

As I wrote about these processors, their tactics, and the people behind them, the articles started to spread among business owners. News organizations picked up the stories, readers shared them online, and traffic to the blog took off. Unsurprisingly, that also caught the attention of the companies and individuals I was exposing.

Over the last 17 years, I've received several anonymous death threats and defeated four lawsuits meant to intimidate me into taking my blog down. Their efforts to muzzle me only made my determination to expose them even stronger, leading me to work with state authorities to help shutdown some of the worst offenders.

I'm proud to say that of the millions of people who have read my work, thousands have taken the time to write and thank me for helping them narrowly avoid a very costly mistake. This blog has played a small role in pushing the industry toward more ethical practices - but there are still bad actors out there, which means the work isn't done.

If I can offer one piece of advice, it's this: get every promise in writing, and take the time to review contracts carefully. Tools like ChatGPT can help surface red flags and uncover expensive surprises buried in the fine print.

If you've made it this far, thank you for reading. I truly appreciate you being here, and I wish you every success with your business.

Our Research Methodology

Pricing & Fees

We analyze all costs including rate structures (interchange-plus, tiered, flat-rate, etc), monthly fees, equipment costs, early termination fees, and hidden charges. This data is gathered from service agreements, statements and client feedback.

Features & Technology

Evaluation of POS systems, e-commerce integrations, mobile capabilities, reporting tools, recurring billing..., and developer resources. When possible, we directly test services and hardware. Otherwise, we rely on client feedback and public information.

Customer Support

We evaluate availability across phone, email, chat, and social channels. Measuring hold times, night and weekend availability, and client feedback regarding effectiveness, professionalism, and resolution rates.

Contract Terms & Conditions

We review service agreements and equipment contracts for reasonability, transparency, and fairness. We focus on uncovering any predatory clauses, such as unjustified early termination fees, hidden costs, and unclear cancellation policies.

User Experience

We comb the internet and interview current and former clients to evaluate the overall user experience and identify any common pain points that may impact the user experience.

Sales & Marketing Practices

We evaluate sales tactics, marketing materials, and client feedback to determine the level of transparency and ethical nature of the provider's approach. Does the provider publicly disclose pricing? Do they use teaser rates? We score based on these and other factors.

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