Main Street Merchant Solutions 2023: Reviews & Complaints
888 200 7900 Company Overview
Main Street Merchant Solutions is a merchant account provider operating out of Newton, Massachusetts. The company describes itself as a service of Symmetric Technologies, Inc which is an agent of Electronic Payments, Payment Logistics, and Clearent. This appears to mean that Main Street Merchant Solutions is simply a DBA of Symmetric Technologies. Symmetric Technologies resells the merchant accounts of Electronic Payments, Payment Logistics, and Clearent under the Main Street Merchant Solutions brand.
Article Summary
Before we dive in, here’s a short summary of what we’ll cover:
- Main Street Merchant Solutions’ various payment processing services.
- The company has received few complaints.
- Main Street Merchant Solutions website lets clients compare a wide array of pricing plans through Electronic Payments, Payment Logistics, and Clearent.
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Main Street Merchant Solutions Payment Processing
Main Street Merchant Solutions processes most major debit and credit cards. Their services include e-commerce solutions including virtual terminals, payment gateways, recurring billing, shopping carts, API integration, and a customer vault. The company prominently advertises interchange-plus pricing and several different gateway partners for online payment processing via Authorize.Net, NMI, eProcessingNetwork, and USAePay.
Interchange-Plus
Main Street Merchant Solutions provides interchange-plus merchant accounts to a broad spectrum of merchants, highlighting this pricing model as a favorable choice for many businesses due to its outlined benefits. These benefits encompass lower processing costs compared to other providers, detailed daily settlement reports, transparent fee structures, easy reconciliation with Excel downloads, clear monthly statements, responsive customer service, timely fund settlements, no setup or early termination fees, and online reporting for swift customer issue resolution.
Payment Gateways
Main Street Merchant Solutions provides online payment gateways from notable e-commerce payment gateway providers. They accommodate third-party shopping carts with built-in support for payment gateways like Authorize.net and NMI, and also offer custom solutions through their gateways’ Application Programming Interface (API) for tailored integrations.
Location & Ownership
Brian Huyser founded Symmetric Technologies in 1998, and the company is located at 275 Grove St #2, Newton, Massachusetts. Main Street Merchant Solutions offers retail merchant accounts and e-commerce merchant accounts.
Table of Contents
- Costs & Contract: Offers variable contract terms through…
- Complaints & Service: Has received fewer than…
- BBB Rating: Does not have a profile with…
- Sales & Marketing: Does not appear to hire independently contracted agents and…
Main Street Merchant Solutions Customer Reviews
Here's What Their Clients Say
| Item | Result |
|---|---|
| Total Online Complaints | <10 |
| Live Customer Support | Yes |
| Most Common Complaint | N/A |
| Recent Lawsuits | No |
Clean Complaint Record
We are currently unable to locate any negative Main Street Merchant Solutions reviews, and there is no evidence that the company is a ripoff or a scam. This complaint rate is unsurprising for Main Street, which may or may not receive a large amount of business as a division of Symmetric Technologies. Main Street provides its own customer service to merchants, but it’s likely that the company outsources at least some customer support to its backend processors. The total lack of public complaints has earned Main Street Merchant Solutions an “A” rating in this section and an equivalent grade to the top-rated payment processors for customer service. If you have your own Main Street Merchant Solutions review to make, please do so in the comments below.
Main Street Merchant Solutions Lawsuits
We have not found any outstanding class-action lawsuits or FTC complaints filed against Main Street Merchant Solutions. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Main Street Merchant Solutions Customer Support Options
Main Street Merchant Solutions only offers a general telephone number and a contact form. The company does not disclose any dedicated customer support number, email, or live chat. This lack of support options is a far cry from what the best merchant service providers for customer service generally provide.
Main Street Merchant Solutions Customer Service Number
- (888) 200-7900 – Toll-Free Support
Other Support Options
- Support form
Main Street Merchant Solutions Online Ratings
Here's How They Rate Online
No Current Profile
The Better Business Bureau does not maintain a profile for Main Street Merchant Solutions at this time. We therefore will not factor a BBB rating into this review.
Main Street Merchant Solutions Fees, Rates & Costs
A Closer Look at The Contract
| Item | Result | >
|---|---|
| Cancellation Penalties | No |
| Monthly & Annual Fees | Yes |
| Processing Rates | Interchange + |
| Equipment Leasing | Unclear |
Variable Pricing
As noted above, the Main Street Merchant Solutions website allows potential clients to compare a wide array of pricing plans through Electronic Payments, Payment Logistics, and Clearent. Businesses with high monthly volumes will generally receive more competitively priced plans, but there are a number of low-volume plans that offer interchange-plus pricing, low monthly minimums, no PCI compliance fees, and no early termination fees.
All major fees appear to be fully disclosed, and you have the luxury of browsing without being pressured into any one plan. There are no complaints related to Main Street Merchant Solutions’ pricing and fees, and it appears that the company’s pricing may be competitive with even the cheapest merchant accounts.
Virtual Terminal and Payment Gateway Pricing
The company also provides virtual terminal and payment gateway services to clients through a number of partners, including Authorize.net, NMI, eProcessingNetwork, and USAePay. However, pricing will depend upon which gateway a client utilizes. It is unclear if the company’s interchange-plus pricing model is offered through these payment gateways. For instance, Authorize.Net charges a transaction rate of 2.90% plus $0.30. However, resellers of these services may alter their terms and conditions. As such, in many instances dealing with a reseller may result in lower rates than when dealing with a gateway or merchant account provider directly. Additional rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates may apply to these e-commerce services.
Compare Your Options
It’s possible that some business owners will not find a competitively priced plan through the company’s quote tool, and the company’s sales copy emphasizes that it might not be a perfect fit for every business. Electronic Payments, Payment Logistics, and Clearent receive varying scores on CPO with regard to their contract terms, so readers are encouraged to double-check all documentation before actually signing up. Still, it’s clear that Main Street Merchant Solutions offers a great deal of flexibility in its pricing and can potentially be a good fit for most businesses.
Main Street Merchant Solutions offers access to multiple payment gateways
Main Street Merchant Solutions Employee Reviews & Sales Tacitcs
Should You Work For Them?
| Item | Result |
|---|---|
| Uses Independent Resellers | No |
| Telemarketing | No |
| Misleading Marketing | No |
| Discloses All Important Terms | Yes |
In-House Sales Team
Main Street Merchant Solutions appears to primarily market its services through referrals, strategic partnerships, and online advertising. There is no evidence that the company employs independent sales agents, and we cannot find any Main Street Merchant Solutions reviews that accuse the company’s sales team of deceptive tactics. If you suspect that Main Street is overcharging you, we recommend seeking a third-party statement audit.
Accurate Rate Quotes
Main Street Merchant Solutions provides an “Instant Quote” tool on its website that generates quotes from Electronic Payments, Payment Logistics, and Clearent based on monthly volume and average ticket size. This tool offers a remarkable degree of detail, breaking down interchange-plus rate quotes, monthly minimum fees, PCI compliance fees, early termination fees, and the sales volume necessary to avoid monthly minimum fees on each plan. This quote tool seems to offer valuable, transparent pricing information, and it is a large reason that the company has an “A” in this section.
Our Main Street Merchant Solutions Review Summary
Our Final Thoughts
Main Street Merchant Solutions rates as a reliable credit card processing provider according to all available information. The company has not received any public complaints and appears to offer a range of competitive contract terms. Main Street Merchant Solutions should not be confused with Main Street Processing, an unrelated credit card processor based in Texas.
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