Is CoCard the Right Payment Processor for Your Small Business?

Founded in 2006, Merchant Processing Company, also known as MPC Solutions, is a merchant account provider that appears to be a DBA of Crescent Processing Company. This is evidenced by the fact that at the time of a previous update, the old Crescent Processing website URL redirected to Merchant Processing Company’s website, as well as the presence of similar branding and identifying information between the two websites of the two companies. For example, previously the Merchant Processing Company logo is simply the old Crescent Processing Company logo with the word “Merchant” superimposed over it in a different font.

A Company of Many Names

Crescent Processing Company has created multiple DBAs and rebranded multiple times since its founding. The company is affiliated with two defunct providers called Park Central Company and Future Payment Technologies, although the evidence suggests that both Park Central and Future Payment Technologies were simply DBAs or wholly owned subsidiaries of Crescent. Crescent also created Talus Payments, but Talus has since been acquired by a new ownership group and does not have any current connection to Crescent Processing Company or MPC.

Payment Processing

Merchant Processing Company (MPC) specializes in processing major debit and credit cards for high-risk businesses. Their services include EMV swipers, wireless swipers, a virtual terminal, check processing, gift cards, receipt capture, and cash advances.

Point of Sale (POS) Systems

MPC offers POS systems that help businesses manage sales, inventory, and payment processing. These systems include features such as inventory management, employee management, and customer management. MPC’s POS systems can be customized to meet the specific needs of different businesses.

Virtual Terminal

MPC provides a virtual terminal for businesses to accept payments from any location. Accessible through any web-enabled device, the virtual terminal allows for convenient on-the-go payment processing. It also supports recurring payments and electronic invoicing.

E-commerce Solutions

MPC offers e-commerce solutions that allow businesses to sell products and services online. The platform integrates with various e-commerce platforms, including Shopify, WooCommerce, and Magento. It also includes a virtual terminal for accepting payments over the phone or through email.

Gift Card Processing

MPC provides gift card processing services, enabling businesses to offer gift cards to their customers. The platform includes customizable gift card templates and tools for managing gift card programs.

Overview of Merchant Processing Company Reviews

Currently, there are no discernible negative reviews specifically attributed to Merchant Processing Company, likely due to the generic nature of its name and its relatively recent establishment. However, the company’s clear connection with Crescent Processing Company necessitates an evaluation of Crescent’s historical performance and customer feedback to inform our understanding of Merchant Processing Company’s potential service quality. We encourage individuals with firsthand experiences with Merchant Processing Company to share their insights in the comments section below.

Crescent Processing Company’s Customer Feedback

Crescent Processing Company, including its DBAs, has garnered a substantial volume of complaints, exceeding 90 distinct grievances. The bulk of these negative reviews center on issues such as unexpectedly high processing fees, undisclosed charges, and the omission of a $495 cancellation fee tied to a three-to-four-year auto-renewing contract by sales agents. Furthermore, there are reports of continued fee debits post-account cancellation, suggesting systemic issues within Crescent’s operational practices.

Customer Support and Service Quality

Merchant Processing Company currently provides customer support via a website contact form and a dedicated phone line. Reviews associated with Crescent Processing Company indicate a poor level of customer service, including lengthy wait times for issue resolution, with many problems traceable to initial miscommunications by sales agents regarding contract terms and fees. These practices suggest potential for similar service challenges under Merchant Processing Company.