Talus Pay Overview

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Originally One of Our Lowest-Rated Providers

Also known as “Talus Payments,” Talus Pay is a Dallas, Texas-based merchant account provider that was originally created as a DBA of Future Payment Technologies, one of the worst merchant account providers we have reviewed. Future Payment Technologies was itself created as a DBA of Crescent Processing Company and Park Central Company, two other providers with poor reputations. Talus also launched an enterprise-oriented DBA called Celerus Payments, but it has since retired that brand. Talus Pay is technically a registered trademark of FPT Operating Company (possibly short for “Future Payment Technologies Operating Company”), which may be the umbrella entity that originally created Future Payment Technologies.

Under New Ownership

In December 2016, Talus Pay (then known as Future Payment Technologies) was purchased by two private equity firms named A&M Capital Partners and Juna Equity Partners. A company representative has stated that the new owners changed the name from Future Payment Technologies to Talus Pay due to a trademark dispute. The new owners also created Celerus Payments as a way to market directly to enterprise-level organizations, but they decided to retire the Celerus Payments brand in mid-2017 and focus solely on Talus. Talus Pay is now the only brand that the company plans to sell under, and there are no plans to change the company’s name in the future.

Putting the Past Behind Them

As part of their commitment to developing the Talus Pay name, the new ownership team has taken a number of steps intended to distance Talus Pay from the negative reputations earned by Crescent Processing Company, Park Central Company, and Future Payment Technologies. David Kesler and Jon Frankel, the previous owners of Crescent Processing and its affiliated brands, are no longer executives at Talus Pay. In fact, most of Future Payment Technologies’s previous management team has moved on to a new company called “Clearwater Payments (clearwaterpayments.com). Talus has retained a few members of that original ownership group—most notably CFO Chris Dierks, director of HR Leslie Lee, VP of client services Cindy Thompson, and director of sales operations Daniel Carleton—but the company’s new executive team mostly consists of industry veterans and non-industry hires who have no prior affiliation with Crescent Processing Company.

Headquartered in Texas

The company is headquartered at 12712 Park Central Drive, Dallas, TX. Talus Pay is a registered ISO/MSP of Synovus Bank, Columbus, Georgia, and a TSYS reseller. Scott Cruickshank is the current CEO of Talus Pay, and he was hired in June 2017.

Talus Pay Review Table of Contents

  • Costs & Contract: Talus Pay offers a three-year contract with an early termination fee of $295 or liquidated damages, whichever is greater.
  • Complaints & Service: Talus Pay has received more than 100 public complaints.
  • BBB Rating: Talus Pay has a “B+” rating and has received 45 complaints and 353 reviews in the last 3 years. The company has been accredited by the Better Business Bureau since 2017.
  • Sales & Marketing: Talus Pay hires independent sales agents and has received a moderate number of complaints about its sales practices.
  • Rates & Fees: How Merchants Got The Best Rates With Talus Pay
Are you a decision maker with Talus Pay? Claim this review.

Products & Services Offered

Types of Businesses Served

  • Retail
  • Mobile
  • E-commerce

Our unbiased reviews are supported, in part, by helping you find highly rated merchant accounts. You can learn more here.

Talus Pay Rates, Fees, and Costs

Key Points

Swiped Rate 1.00% - 4.99%
Keyed-in Rate 1.00% - 4.99%
Virtual Terminal Rate 1.00% - 4.99%
Payment Gateway Fee Undisclosed
Application Fee $99
Early Termination Fee $295 - $1,000+
PCI Compliance Fee $9.95 Per Month
Equipment Lease Costs $39 - $150+ Per Month
Monthly Maintenance Fee $9.50 Per Month
Minimum Processing Fee $25+ Per Month
Equipment Lease Terms 48 Month (Locked)
Corporate Fee $98 Per Year For Each Location

Three-Year Contract, Huge Cancellation Fee

The Talus Payments Merchant Application and the Talus Payments Program Guide convey a three-year term with automatic renewal for two-year terms and an early termination fee of $295 or liquidated damages (whichever is greater), an application fee of $99, a monthly account maintenance fee of $9.50, a variable monthly minimum fee, an annual “Corporate Fee” of $98 per location, a card data security (PCI compliance) fee of $9.95 per month, and other assorted recurring and one-time fees. A company representative has stated that these fees may be changed depending on the needs of each customer, so merchants should assume that they are negotiable.

Pricing Options

Talus Pay is capable of offering either tiered or interchange-plus pricing, but, as noted in the previous section, merchants should be sure that they understand all applicable rates that they will be charged under a tiered plan. Overall, the company’s contract terms are more expensive than industry averages. One merchant complaint details the company’s attempt to offer them a 5.00% transaction fee after quoting them a fee of 0.05%. This approach does not represent a significant improvement over the terms offered under the previous ownership team.

Virtual Terminal and Payment Gateway Pricing

In addition to its storefront payment processing services, Talus Pay also dedicates a portion of its website that advertises its virtual terminal and payment gateway services. However, pricing on either of those services is not disclosed. Additional rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.

Claims of Incomplete Documentation

Some merchant complaints describe sudden increases in fees without notification and incomplete provision of paperwork at the point of signing. A company representative has stated that Talus has addressed these issues by providing instant access to the full contract terms following account approval and by listing rate increases more prominently on monthly statements.

See the Talus Contract For Yourself

Talus Pay does not offer competitive pricing or contract terms by our standards, and the recent steps taken by the company do very little to make it a cheap merchant account option.

Are you happy with your Talus Pay fees? Tell us about them before your go!

Response from Talus Pay

Are you a representative of Talus Pay? Add your voice to this section for free!

Talus Pay Complaints & Customer Reviews

Key Points

Total Online Complaints 100+
Live Customer Support Yes
Most Common Complaint High Fees

Bad Sales Experiences

The Talus Pay brand has attracted more than 100 public complaints. Some of these complaints have accused the company of being a scam or a ripoff. Many of these complaints have been filed here in relation to aggressive, persistent sales calls, while others complain of frustration when dealing with the company’s many different aliases. However, the most consistent pattern of complaint details the company charging merchants higher transaction rates than those which they were quoted.

Complaints Keep Coming In

The remainder of the complaints mention nondisclosure of fees, misrepresentation of rates, and expensive contract terms. These are in line with complaints that we have previously seen filed against Future Payment Technologies, and they indicate that Talus has not fully put these issues behind it. Talus has seen a marked increase in positive testimonials over the past six months, and we have no reason to suspect that these reviews are false. However, the negative reviews that have been posted in the weeks prior to this update indicate that some systemic issues with transparency and customer service still persist at Talus.

Steps To Improve

A company representative has stated that Talus has revamped its customer support training practices, added personnel focused on client retention, and directly surveying existing customers to gauge their satisfaction. Talus has made these efforts in the hope of improving from one of the worst to one of the best merchant accounts in the industry. Dissatisfied merchants are encouraged to take advantage of these channels when seeking a positive resolution to their issues.

Positive Changes Still Not Apparent

Overall, Talus Pay appears to be taking a proactive approach to limiting the negative merchant feedback it receives on the internet. However, it has not yet distanced itself from the types of complaints that plagued Future Payment Technologies enough to warrant a grade higher than a “C.”

Talus Pay Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against Talus Pay. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Talus Pay Customer Service Options

Talus Pay lists an email address and a dedicated phone number for customer support.

Do you have a complaint or testimonial about Talus Pay? Make your voice heard before you go!

Response from Talus Pay

Are you a representative of Talus Pay? Add your voice to this section for free!

Talus Pay BBB Rating Summary

Key Points - BBB

Product & Service Complaints 15
Billing & Collection Complaints 12
Advertising & Sales Complaints 18
Guarantee & Warranty Complaints 0
Delivery Complaints 0

Over 40 Complaints

Talus Pay currently has an “A+” rating with the Better Business Bureau and has been BBB-accredited since April 2017. The company has received 45 complaints since its profile was created in February of 2017, with 15 related to product or service problems, 12 related to billing or collection disputes, and 18 due to advertising or sales issues. 16 complaints were resolved to the satisfaction of the merchant. To the company’s credit, Talus Pay did respond to the remaining 29 complaints but did not receive a final response from the merchant.

What Merchants Say

Talus has also received 353 informal reviews to its profile. 332 reviews are positive while 21 are negative. It should be noted that these reviews are not subject to verification by the BBB. The most recent review was left by a merchant being who the company attempted to charge higher than advertised fees:

They came to me with high pressure tactic saying that we had an appointment, which was not true. I did agree to talk to them and they did come up with a great price after a couple meetings. When I asked for the great quote in writing, it came back as a letterhead statement and failed to mention key points, like rates. They then revised the letter still being somewhat vague but said the contract would cover it all so I decided to try them. The “contract” was riddled with errors such as rates and price breakdowns. They wanted to hand correct this but I asked for a new contract. I was told no one was in the office to do it and her ipad was having issues so nothing could be done. Amazingly, after I refused to sign it, they were able to correct it but this one also had mistakes: ie it read 5% not .05% or important rate line blank. Once again I pointed out the multiple mistakes at this time I realized I was being hustled and they were trying to sneak rate adjustments in. The funny thing is I asked her to leave, never again did I even get a call or attempt to get the corrected contract to me and switch, they were looking for a fool that did not read the contract.

Any merchant who finds themself in a contract charging higher fees than they were quoted should understand how they can cancel their merchant account without paying a fee.

A “B” Performance Overall

In light of Talus’s complaint total and resolution ratio after two years of having an active BBB profile, we agree with the BBB’s rating.

How has Talus Pay treated you? Tell us about it here!

Response from Talus Pay

Are you a representative of Talus Pay? Add your voice to this section for free!

Truth In Marketing & Advertising

Key Points

Employs Independent Resellers Yes
Advertises Deceptive Rates No
Discloses All Important Terms No

Persistent Sales Calls

Talus Pay appears to market itself primarily through the use of independent sales agents, resellers, and telemarketing. The majority of Talus Pay complaints (most of which are found here and in the comment section below) are related to the company’s sales practices, specifically its telemarketing approach. Merchants often complain of being contacted despite the fact that they are on the no-call list. Other merchants cite misrepresentation and nondisclosure by sales agents as their primary complaint. One complaint by a former employee of Future Payment Technologies describes minimal support and training for sales agents and a lack of qualified leads. Another Future Payment Technologies complaint by a merchant describes nondisclosure of terms and misrepresentation of fees.

Additional Rates Buried in the Contract

The Talus Pay contract (available in the section below) lists the company’s Qualified discount rate in a separate section from its Mid-Qualified and Non-Qualified downgrade fees. This is not standard for the industry, and it seems that the only reason to do this is to convince merchants that the Qualified rate is the only rate they will pay. Recent public complaints bear this out as a common problem. Merchants are encouraged to review all fees listed in the provided documentation and to ask questions about fees they do not understand.

No Physical Paper Trail

Because the company provides its sales agents with smart tablets and encourages them to collect signatures digitally, many merchants complain of never receiving full hard copies of contract terms. A typical complaint posted to Google states the following:

I signed the Talus Representatives ipad to initiate the change from Square after comparing rates with their sales rep. The calculation based on my prior month statement with square showed significant savings. It turned out to be false. I requested a copy of my contract because the one on the ipad I signed was a “generic” one not set with my negotiated terms I was told. I was given runaround until a customer service rep finally sent a hard copy to me a few weeks later, that I received a day ago, with some agreed upon rates and fees but many that were undisclosed at the time of signing. Can’t reconcile the negotiated rates with the contract and with reality of what they are settling and depositing in my acct. At the end of the day, averaged for transactions processed and settled and deposited, I’m calculating around a 4% cost for their service, at least 3x what I was promised.

This sales practice is still in effect, but a company representative has stated that it is in the process of refining its tablet software to send real-time, custom contracts to merchants on-site. If you find undisclosed fees on the contract you signed, we recommend renegotiating your pricing immediately.

Steps Toward Improvement

The Talus representative has also stated that Talus Pay has purchased and now adheres to the “do not call” lists for every ZIP code in the U.S., has turned over 70% of its legacy sales staff in the past year, and is instituting additional training and oversight programs to address customer complaints. The specific steps that he has described appear to be good faith efforts to improve the Talus sales experience, but the company has received public complaints about its telemarketing team and sales staff as recently as one week before this update. We therefore will not change the company’s rating in this section at this time, but we will continue to monitor whether Talus’s newly implemented procedures will have a tangible positive effect on merchant feedback in the long term.

Did you get what you expected from Talus Pay? Tell us why, or why not.

Response from Talus Pay

Are you a representative of Talus Pay? Add your voice to this section for free!

Talus Pay Marketing Example

Talus Pay Logo

Our Opinion of Talus Pay

Still Waiting to See Improvement

Talus Payments rates as an average merchant services provider according to our rating criteria. The company was on pace to receive the same low rating as its predecessors Crescent Processing Company and Future Payment Technologies, but a new management team has demonstrated a willingness to improve the company’s reputation. Many of the sales practices and contract terms from the previous owners appear to still be in effect, which has lowered Talus’s score in this review. We will wait to see how merchants respond to the company’s recent changes and update this review accordingly. For now, merchants will likely be better served by top-rated merchant account providers.

We rely on your feedback about Talus Pay to keep this review accurate and up-to-date. Please take a minute to tell us about your experience. We and the small business owners of this world thank you!

Thank you for reading my review. I hope that it has helped you with your research.

Why I'm Qualified to Write About Credit Card Processing and Merchant Account Services

I'm a former credit card processing sales director who left the industry because I didn't like how it takes advantage of small business owners. It feeds like a leech on businesses and thrives by imposing fees that are nearly impossible to comprehend. Seeing a need for change, I left and built this website help business owners better understand the industry, research merchant services providers, and get refunds of excessive merchant account fees. My experience of working "behind the curtain" in the industry, and using that knowledge for good, has resulted in millions of dollars returned to hard-working small business owners as well as enterprise-level companies.

From the time that I starting working in the merchant services industry to when I left to create this website, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this "insider" knowledge to myself. To lift the fog, I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers on this website.

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50 Reviews Leave Your Review for Talus Pay Below

  1. Elizabeth Akers says:

    I was hired in as a sales rep in march right before the lockdown started in Michigan. I never got the opportunity to go out and work and was actually assured by multiple people my job would be secured. But once my state came off lockdown i messaged my corporate manager to let him know. He said he was gonna send me a list of numbers in my area to call an Email I never recieved and now i got a call that not only did my manager leave the company but I am no longer working for the company. Talus payments is a waste of time that could be spent finding an actual job. They are extremely unprofessional please learn from my story dont make the same mistake I did it sounds like an amazing opportunity but they are just trying to waste your time.

  2. I signed up with Crescent processing in Dec 2008 which then became Something else then something else finally ended up being Talus Payments .
    For 12 years i feel we where over charged as there fees run approximately 2000. a year in monthly service fees plus 3 or more percent of credit cards actually charged.Theres no way to actually figure what they are charging you per card.I moved to using cash apps and other bank apps for payments which have a minimal fee or non at all.In the end i was over charged a renewal fee which after 12 years of using and paying for Talus I feel i was ripped off. My suggestion is stay away and save money,lots of money.

  3. They came to me with high pressure tactic saying that we had an appointment, which was not true. I did agree to talk to them and they did come up with a great price after a couple meetings. When I asked for the great quote in writing, it came back as a letterhead statement and failed to mention key point like rates. They then revised the letter still being somewhat vague but said the contract would cover it all so I decided to try them. The “contract” was riddled with errors such as rates and price breakdowns. They wanted to hand correct this but I asked for a new contract. I was told no one was in the office to do it and her ipad was having issues so nothing could be done. Amazingly, after I refused to sign it, they were able to correct it but this one also had mistakes: ie it read 5% not .05% or important rate line blank. Once again I pointed out the multiple mistakes at this time I realized I was being hustled and they were trying to sneak rate adjustments in. The funny thing is I asked her to leave and never again did I even get a call or attempt to get the corrected contract to me and switch, they were looking for a fool that did not read the contract.

  4. Christine Cox says:


  5. Not Important says:

    The unscrupulous, pushy, and quite rude employees of this company calls our business repeatedly, even after we have politely asked them to remove us from their calling list, as we have absolutely NO need for their services. They still continue to call, day and night, and outright ignore our formal requests to be removed from their calling list. We are filing a formal complaint with the Attorney General’s Office of Dallas, TX, as well as a formal complaint with the FCC in regards to this nonstop harassment. The following phone numbers all belong to Talus Payments – 888-522-5994, 855-902-6324, 855-902-6323, 855-423-7454, 800-787-4196, 800-787-4105.

  6. Russ Stewart says:

    I wish every place I deal with had an Elizabeth working there! I called with a problem ready for a fight and I couldn’t have been more wrong. She was very calm and articulate in explaining to me why I am charged the fees I had a problem with and did her best to make it more affordable for me. Very glad I called.

  7. Jay says:

    This is a bath place to do business with because Derek shaver Loss A $450 of my money Plus other items Any time you do or get a charge back from this companyThere’s a problem they cut you off and these Suspend your account Not a good highly recommended company you don’t do business that way to your clients specially $350 they don’t notify you what’s going on or give you a call a courtesy call what’s going on that’s not way you do business with your clients and unfortunately it’s pretty badd when you have a manager all is the son that he want to suspend your account. Not a good place not Holly recommended at all

  8. Les Falchook says:

    Talus is the same as its former scam names. It’s a joke that this site tries to explain away that this 6th version is any different.

  9. TS says:

    This company is a scam! Don’t do business with them! In the last 2 months they’ve taken over $180.00 out of my account! It’s a hoaxes! And I’m told the only way to get out of the contract, is to pay them $295.00! Don’t do it! I am looking into other ways to file complaints on this company. Learn from my mistake! Don’t do it!

    This post will help: Cancelling a Merchant Account Without Paying a Fee


  10. Charlie says:

    Had a bad experience with this company wouldn’t recommend them very expensive. Try and talk with just gave me the hand and cancel my Account.

    This post will help: Best Payment Processors for Great Customer Service


  11. Jottie Peyton says:

    Terrible customer service. I had to call the risk service department six times over the course of three day and email three times before they finally answered me regarding a charge that I did. Salesman lied about monthly cost and fees. Tons of hidden fees. Save yourself a headache and look for a company that is transparent about what they charge for every month. Very disappointed. I have a small business and every cent counts. Last month I received a withdrawal from my account from Talus payments for $150. I had only swiped one card the entire month and it was a $300 transaction. It cost $150 to swipe one card for $300. When I call they can’t explain the charges and so I tell them I would like to cancel my service. Then she says she can refund the charge if I don’t cancel. I say I still want to cancel but think they should refund it anyways. She says if I cancel I cant get a refund and it would cost $300 to cancel. I’m paying the $300 and told these folks to lose my number. What a joke. I really hate schemers. Why do businesses scheme to rip people off. Why can’t you just do what you say youre going to do?

    This post will help: Cancelling a Merchant Account Without Paying a Fee


  12. Lance Vigne says:

    This company is a rip-off. They are loaded with undisclosed fees. Their customer service is not amenable to working with clients. They provided us with antiquated equipment and then charged me a large fee when I expressed displeasure. DO NOT GIVE THEM YOUR BANK ACCOUNT INFORMATION.

    This post will help: Find and Eliminate Hidden Fees From Your Monthly Bill


  13. Tammy says:

    Do not go with this company! Poor customer service, the fees are not what they say, hard to get out of a contract! Workers are not trained properly to get accurate advice i’ve Even been lied to from a worker and one of there coworkers verified that. Finally got out of the contract and had to email and call multiple times to get the information to send back the machine and by that time I had 3 days to get it back to them otherwise they were going to charge me 800.00 dollars. Want to know the kicker no one ever stated the information about returning it I had to ask for it. Maybe they wanted to make a quick 800.00!

    This post will help: Cancelling a Merchant Account Without Paying a Fee


  14. Josie says:

    Dylan helped get Sound Garden back on line. He was patient and tried as many times as was necessary. Dylan is definitely an asset to your company and please don’t pass him up for a raise when the time comes.

    1. Phillip says:

      Hi Josie,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  15. Jottie Peyton says:

    This company is a scam. They have charged me 5x what they agreed to on the phone. Each month the charges have gotten higher and I have not swiped a card yet. It is very difficult to get them on the phone. The customer service rep I finally got a hold of after being on hold for an hour told me, “I cant explain why you were charged that much.” Then he told me it was $300 to cancel. I suppose this is my tuition cost for trusting these scammers. Let me save you the headache and aggravation. Do not sign up no matter how much they’re untrained salesman promises you.

    This post will help: Cancelling a Merchant Account Without Paying a Fee


  16. Talus Payments is absolutely the WORST company out there. They made a complete mess of my credit card processing system….everything from not setting up the account properly, not processing charges properly, incompetent and rude staff, and more. My recommendation is that you find another credit card processing solution that will work to support you and your business. This is NOT that company.

    This post will help: Best Merchant Accounts for Great Customer Service


  17. Dr.Gallardo says:

    This company is trying to steal money from me. I canceled my account with them now they are saying that I didn’t return their equipment. Equipment I never used.
    This is a company you cannot trust. DO not sign up with them. They lied to me since the beginning.

    This post will help: Cancelling a Merchant Account Without Paying a Fee


  18. Lisa says:

    I have worked with Gloria Soto in customer service quite a few times and she has always been very knowledgable, professional and courteous!! She has has always helped me through whatever the issue is, and completed whatever the issue was at hand. She is a true asset to Talus !!

    1. Phillip says:

      Hi Lisa,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  19. Lynn OLEARY says:

    Today I cancelled my service as I am no longer accepting credit cards. I feared I would be badgered into keeping acct open but was so relieved when Vickey understood my goal and helped quickly to make it happen. She was courteous, pleasant and professional
    and the process took only seconds. Thank you Vickey!

    1. Phillip says:

      Hi Lynn,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  20. Jessica says:

    Horrible experience from the beginning! Promised to have my online payment gateway set up the day after my account was approved, now 5 days later, I still have not been set up. Daniel is extremely rude, he just wants to argue. He called me today saying he thinks I’d be better off with a different company! He claims there is no Supervisor above him.
    I spoke with Monica today, she has been very nice and helpful. Daniel, however is a horrible representation of your company. I have not been given what was promised when they hounded me to sign up in the 1st place, and I will not settle for being charged $295 to cancel when the service promised wasn’t even provided. Very disappointed.

    This post will help: Cancelling a Merchant Account Without Paying a Fee

    – Phillip

  21. Eric Kidney says:

    Would never use this company again!!! they charge my business 120$ in one month for fees and when called they had no idea. now they wont let me cancel or refund

    This post will help: Eliminate Overcharges From Your Monthly Bill Without Switching

    – Phillip

  22. Frankie I says:

    My specific and ONLY interest was to process payments using ACH. Every discussion with a sales rep, Terrell Smith, was under the context of ACH services only. This same context (ACH service ONLY) was made with two others: Shamika Johnson in underwriting and Rebecca in customer service), NONE of which mentioned once that ACH services were NOT OFFERED. The fact that NO “ACH” type service was offered was NOT made known to me until a credit CARD type processing account was established. I demanded to have the account closed; to-date I have NOT received any response from an account executive, Kayla Baker, that had reached out, prior to my demand to close the account, with a very vague email apologizing FOR ALL the confusion. A financial products based business (Teluspay) making it into an industry where “honesty” and security, joined at the hip, should be a given. I, personally, would never do business with a company (like Taluspay) having loose controls, and a practice of withholding critical decision making information from a prospect. In my opinion, withholding information critical to a decision is equivalent to lying. Don’t do business with liars.

    From The Editor
    This Post Might Help: Top-Rated All-Purpose Payment Processors

  23. John says:

    What’s funny is they just updated the company name to from Talus Payments to “Talus Pay” with a new logo and website. This company will never stop running their reps around with tablets so that the clients cannot really know their rates.

    Next up, new and improved “Tal Pay”.

  24. Paul Schroeder says:

    I received help from Kayla and Sarah this morning, both Ladies were helpful and super kind to me. I’m not very tech savvy and they were so patient. Thank you so much.
    Paul Schroeder

    1. Phillip says:

      Hi Paul,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  25. Lennie says:

    Horrible customer service. Would not answer my questions and just hung up on me for asking. How do they conduct business like this?

    From The Editor
    This Post Might Help: Best All-Purpose Merchant Accounts

  26. Jennifer says:

    Super not impressed. First of all, my website they’re looking at says ALL over it that we are now 2 new businesses so contact those businesses. It’s very clear and very obvious for anyone who takes 2 seconds to look.
    Second, lady called, obviously just rando dialing, asked for ‘owner.’. No “Hi, I’m (whatever her name was) from Talus credit card processing and I’m looking for the owner of (my business name here)”.
    When I said I was the owner and asked who she was “Talus”.
    (that tells me nothing) OK… what do you do??
    “Credit cards”.
    Wow. Thanks.
    “Can our sales rep stop by your place this Thursday?” Where would they go, (since I have a home office)? “Um…um… Insert very wrong address here”.
    Well, that’s a home address, and I don’t live there, so no.
    “Well, do you process credit cards?” Yes, but I’m not interested and you still haven’t told me who you are. “Push push pushy sentence here”
    Still, no thank y…
    (dial tone).
    So, long way of saying “Really crappy cold calling there folks!”. NOT impressed and don’t call me again and waste my time if you’re not even going to do due diligence on who you’re calling!

  27. danny patel says:

    I was with futuretech and then talus bought them. I was with both companies totaling six years. My fees keep going up from day 1. they told me sign contract so your price won’t go up but they still go up. I called several times for it but they find new excuse and would not lower price. It got to point were I was paying more than 3.5%.Not counting annual fees. Only one advice people if you are considering this company. STAY AWAY.They are liers.

  28. Jason Routt says:

    This is a game changer! Thanks Talus & Debbie and DeShawn Darling for an excellent job!

    1. CPO Admin says:

      Hi Jason,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  29. LaToya Brown says:

    This company is a complete FRAUD!!!!! They lie to get you set up. They said I would not be charged until I used the machine. They have been charging me $30-50 a month for a machine I NEVER once used! I returned their equipment and cancelled everything and they are still charging me EVERY MONTH. They are trying to pull $300 from my bank constantly for their equipment that I sent back to them by fed ex with THEIR LABEL! This has cost me over $200 in back fees and now I have to pay $40 to stop payment. STAY AWAY FROM THIS FRAUDULENT COMPANY OR YOU WILL BE IN DEBT!!!!! ON top of all of that they sent me the wrong machine in the beginning and when they send another machine it was used and broken.

  30. Tom says:

    I just received a call, today, May 7, 2018 from Talus Payemts which of course, I did not answer.
    I am on the DO NOT CALL list and I just verified that with the government website.

  31. Hailey Hall - Gray says:

    I was contacted by a telemarketer 2 days ago from Talus, she told me that there was going to be a representative in my area that was going to drop off information at about 11 the next day, I told her no I’m not interested multiple times and kept saying no then we each hung up the phone. The nest day I’m outside with my daycare children because that is my business and it was beautiful out and their representative pulls into my yard and comes to the gate waiting for me to come acknowledge him, he asks me all types of questions and does his little presentation while I’m out there trying to watch 8 children. He then asks if I’m interested and I told him I told the woman on the phone no and I told him I’d think about it. He then calls his supervisior and has me talk to him to try and convince me to sign up immediately! Clearly he didn’t plan on leaving and I was alone with 8 children at my home so I just filled out the application to make him leave so I could continue on with my day with the children and I could call to explain the situation and cancel my application later. Especially being I run a small business I do not need card readers anyway which I told them all multiple times and then with the representatives presence I felt pressured and wanted to ensure I didn’t make anyone upset to ensure my children’s safety. I then call today to cancel all of this and explainot the situation, and I get sent back to the supervisior and chewed out to the point of tears by him! Completely unprofessional, he said I should have just said no in the first place which I did, and said I inconvenienced everyone involved and said I kept changing my story, which I wasn’t I was stating the MULTIPLE reasons I didn’t want to do business with them. He was very very rude and just all around unprofessional. He said they canceled my application and then said he has no way to prove it, I just have to believe they did when they have my email and my home address they could send me some type of verification! They also said they have the highest rating with the BBB which I now know after research is a lie. It all seems like a scam to me and I’m even changing all of my account information in case they try to do anything with my bank!

  32. J. Williamson says:

    Very unprofessional. Sales rep had no working knowledge of their systems or if their systems would work with other systems. Ended up not doing business with them because I could not get a printed contract with the terms and pricing. Do not do business with this company. Also I had to contact them twice over taking money out of my bank account after I did not install their equipment and not doing any processing with them. Do not do business with this company.

  33. Chad York says:

    They call my business weekly. I answered once and told them I wasn’t interested. They continue to call at least once a week, sometimes more. The last few weeks I’ve wanted to answer again and try and get off their call list but I’ve been busy with a client, and don’t want to be interrupted for that long. Thankfully their name and number show up on the caller ID.

  34. Cycles Inc says:

    They are full of lies and rip-off practices. Stay far away and don’t believe anything they or their salesperson say.

  35. Fred Schlaupitz says:

    Marketing call asking for “The Owner”. We are refisteres on the do not call.gov website. This company apparently does not care.

  36. Elli Downing says:

    We started using talus payments in the end of 2017 and since the day we started we have had nothing but problems. Each merchant on our account was not supposed to be charged a monthly fee, but every month they were charged different amounts. Sometimes $10 sometimes $110 dollars. Then trying to get a hold of someone to make it right was like pulling teeth, and when someone is supposed to call you back, they never do. It took a week to refund each of our withdraws, and then it would happen the next month. As a small business we rely on ALL of our money, and this company did not follow through with its promises. Hollow apologies and promises is what this company is based upon, and I would never recommend them to anyone. They should be shut down

  37. John says:

    They are about to morph into their next DBA, Celerus Payments. They are already seeing too many negative reviews of Talus and are ready to jump. The article should be updated to reflect this so that potential victims are aware.

  38. Glen says:

    We have been using Talus Payments for about 3 months now. When we changed processors, the rep reviewed our transactions with our prior processor and assured us we met their volume and average charge amounts for a discounted rate. He also promised that we would be paying overall lower fees than with the processor we were then using and that Talus would handle getting our gift cards transferred to their system.

    First, the first two months are overall costs with Talus was higher than we had been paying, the third month was less so we will see where that goes. Second, Talus shipped a Verifone that was not programmed to process gift cards and seems to have no interest in getting our gift cards changed over. We are stuck paying a low volume fee to our previous provider for handling gift cards. These are the promises not fulfilled.

    We have experienced an issue with payment for the sales for an entire weekend, which is a major problem for a small operation which does over half it’s business over the weekend and that business is 95% credit/debit card. When the payment did not show in our bank account as scheduled, I contacted customer service by phone and was told to check their website. On the website it stated their processor was in Florida and had been affected by hurricane Irma, but AT&T assured them the problem would be corrected that day and that Talus had all scheduled payments for the day queued up and they would be transmitted immediately on service being restored. Later in the day they posted service was restored at 2 pm and payments would be transmitted shortly. Then, just after 5 pm, they posted payments were being held till the following business day. At around noon on the following day, when the payment still had not appeared, customer service was again called and stated it might be another 2 or 3 days before the payments were actually made. Payment was received that afternoon. My problem with this is Irma had occurred over a week before this event happened and payments had been made on time throughout the episode, including on the prior day. Also, if the hurricane was the true reason, why were payments not made when Talus said they would be after service was restored?

    Last, we have gotten numerous customer inquiries on our charges since going with Talus, including one being labeled as a fraudulent charge. Talking with customers who have contacted us regarding the issues they have had, it seems Talus does not identify the merchant by business name, instead using as alpha numeric code that no one can decipher. Why are business name does not appear on our customers statement is beyond me, but seems to be part of a slip shod business model throughout their operation.

  39. Curtis Highbridge says:

    We invited Talus in for a payment processing review and 30 mins later invited them to leave.
    Believe in asking people to buy but it is a process and advised the closer who was called by the on site visitor we would review the proposal and information he had gathered and would decided if we wanted to change. He persisted without merit so we hung up and told the visitor we weren’t interested. The visitor was polite and thanked us for our time and left with out further word.

  40. Charlotte Suydam says:

    Do not believe their rates. There are hidden surcharge fees, and you have to process a certain amount monthly to get the ‘negotiated rate’. It is also a 3 year contract you are signing into. Pushy sales person that just showed up at my business after not setting up equipment, and said he would have to make some phone calls about the terms in the contract sent via e mail that contradicted the promised rate of .05% and just under $7/m.
    On the plus side, my original merchant Capital Direct beat their monthly fee to keep me as a customer, lowered me to .015%, and will cover the $295 cost should Talus want to charge me for never using their equipment, and lying to me. Don’t do it. If it is too good to be true, you have a sales person lying to your face when it comes to business.

  41. Avoid at all costs! I have been paying just the service charges for months and they still will not let me out of contract that they lied to get me into until the end of the contract. They can’t keep stories straight on the phone as I was first told it was a 1 year contract. When I went to close it it suddenly was a 2 year contract!! At that time I tried to close and was told it was a 3 year contract. Now I haven”t even used their services and I have paid more than the early pay off and still must stay with them to end of contract. Unethical, and dishonest company–another one!!

  42. Carla says:

    TERRIBLE COMPANY using shady business practices. They changed names several times without notifying our company and stopped sending paper statements after we EXPLICITLY REFUSED TO GO PAPERLESS. Customer service is so nonexistent that we had to do some searching to find out exactly WHO the merchant company was that was taking money from our account. Bookkeeping was done solely by bank statements since we received NO COMPANY STATEMENTS. When we switched to a far better merchant company they refused to waive an early termination fee from a contract that was clearly breached by them & was 8 years old (& 2 company name switches ago).

    1. Justin says:

      I run a company and need to process my card payments. What is the company you went to? I’m getting ready to set up Talus equipment.

      [email protected]

  43. Robert Nall says:

    Your company keeps calling my residence for some unknown reason. This is not a business and there is no business associated with my name. PLEASE STOP CALLING MY RESIDENCE!

    I see several complaints to the Better Business Bureau in Texas. As I recall, your company called me in the past until I filed a written complain with the BBB. I can do that again if you want to be notified of another complaint!

  44. Steven T Sorrell says:

    Talus Payments called me up on Tuesday May 2 asking if their agent could visit my business the following Thursday. I immediately stated that I wasn’t interested, told them to NOT have a representative visit, and to never call me again. On Wednesday May 3, the rep came in anyway. I told him that someone had called the previous day and I asked that no one from the company visit. He acted surprised. He kept on pushing his claim that they could save me “lots of money”. Nope…not falling for that. Like so many business owners, I’ve been bitten one too many times…not going down that road again. But he just wouldn’t leave it alone. Asked about my processing equipment…I told him I used a POS terminal and all I needed currently was a card swiper, which I have. I have no need for their overpriced terminals. Still not giving up, he asked if I could accept chip cards. I can…but I don’t have a chip reader and won’t get one until the day comes when it is an absolute necessity for my business…until then, I can swipe or manually enter the card. He just wouldn’t give up…I interrupted again to say that I was not interested. He finally left.

    He was a very unprofessional looking man…driving a car that barely ran and wearing clothes that looked like they were for someone 6 inches shorter than he was. Granted, I know he is merely an independent sales rep for them and he’s just trying to make a buck. I sort of felt sorry for him, as the credit card industry is full of nothing but cheats, crooks, and liars for the most part.

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