Talus Payments Review


Originally One of Our Lowest-Rated Providers

Talus Payments (taluspayments.com) is a Dallas, Texas-based merchant account provider that was originally created as a DBA of Future Payment Technologies, one of the worst merchant account providers we have reviewed. Future Payment Technologies was itself created as a DBA of Crescent Processing Company and Park Central Company, two other providers with poor reputations. Talus also launched an enterprise-oriented DBA called Celerus Payments, but it has since retired that brand. Talus Payments is technically a registered trademark of FPT Operating Company (possibly short for “Future Payment Technologies Operating Company”), which may be the umbrella entity that originally created Future Payment Technologies.

Under New Ownership

In December 2016, Talus Payments (then known as Future Payment Technologies) was purchased by two private equity firms named A&M Capital Partners and Juna Equity Partners. A company representative has stated that the new owners changed the name from Future Payment Technologies to Talus Payments due to a trademark dispute. The new owners also created Celerus Payments as a way to market directly to enterprise-level organizations, but they decided to retire the Celerus Payments brand in mid-2017 and focus solely on Talus. Talus Payments is now the only brand that the company plans to sell under, and there are no plans to change the company’s name in the future.

Putting the Past Behind Them

As part of their commitment to developing the Talus Payments name, the new ownership team has taken a number of steps intended to distance Talus Payments from the negative reputations earned by Crescent Processing Company, Park Central Company, and Future Payment Technologies. David Kesler and Jon Frankel, the previous owners of Crescent Processing and its affiliated brands, are no longer executives at Talus Payments. In fact, most of Future Payment Technologies’s previous management team has moved on to a new company called “Clearwater Payments (clearwaterpayments.com). Talus has retained a few members of that original ownership group—most notably CFO Chris Dierks, director of HR Leslie Lee, VP of client services Cindy Thompson, and director of sales operations Daniel Carleton—but the company’s new executive team mostly consists of industry veterans and non-industry hires who have no prior affiliation with Crescent Processing Company.

Headquartered in Texas

Like its predecessors, the company is headquartered at 12700 Park Central Drive, Dallas, Texas, 75251, even though its website currently lists an address at a P.O. box in Richardson, Texas. Talus Payments is a registered ISO/MSP of Synovus Bank, Columbus, Georgia, and a TSYS reseller. Scott Cruickshank is the current CEO of Talus Payments, and he was hired in June 2017.

Key Points

  • Sales & Marketing: Talus Payments hires independent sales agents and has received a moderate number of complaints about its sales practices.
  • Costs & Contract: Talus Payments offers a three-year contract with an early termination fee of $295 or liquidated damages, whichever is greater.
  • Complaints & Service: Talus Payments has received more than 50 public complaints.
  • BBB Rating: Talus Payments has an “A-” rating with the Better Business Bureau and has received 16 complaints since its profile was created in February 2017.
  • Rates & Fees: How Merchants Got The Best Rates With Talus Payments

Talus Payments Products and Services


  • Retail
  • Mobile
  • E-commerce

Sales & Marketing

Key Points - Sales & Marketing

Employs Independent Resellers Yes
Advertises Deceptive Rates No
Discloses All Important Terms No

Persistent Sales Calls

Talus Payments appears to market itself primarily through the use of independent sales agents, resellers, and telemarketing. The majority of Talus Payments complaints (most of which are found here and in the comment section below) are related to the company’s sales practices, specifically its telemarketing approach. Merchants often complain of being contacted despite the fact that they are on the no-call list. Other merchants cite misrepresentation and nondisclosure by sales agents as their primary complaint. One complaint by a former employee of Future Payment Technologies describes minimal support and training for sales agents and a lack of qualified leads. Another Future Payment Technologies complaint by a merchant describes nondisclosure of terms and misrepresentation of fees.

Additional Rates Buried in the Contract

The Talus Payments contract (available in the section below) lists the company’s Qualified discount rate in a separate section from its Mid-Qualified and Non-Qualified downgrade fees. This is not standard for the industry, and it seems that the only reason to do this is to convince merchants that the Qualified rate is the only rate they will pay. Recent public complaints bear this out as a common problem. Merchants are encouraged to review all fees listed in the provided documentation and to ask questions about fees they do not understand.

No Physical Paper Trail

Because the company provides its sales agents with smart tablets and encourages them to collect signatures digitally, many merchants complain of never receiving full hard copies of contract terms. A typical complaint posted to Google states the following:

I signed the Talus Representatives ipad to initiate the change from Square after comparing rates with their sales rep. The calculation based on my prior month statement with square showed significant savings. It turned out to be false. I requested a copy of my contract because the one on the ipad I signed was a “generic” one not set with my negotiated terms I was told. I was given runaround until a customer service rep finally sent a hard copy to me a few weeks later, that I received a day ago, with some agreed upon rates and fees but many that were undisclosed at the time of signing. Can’t reconcile the negotiated rates with the contract and with reality of what they are settling and depositing in my acct. At the end of the day, averaged for transactions processed and settled and deposited, I’m calculating around a 4% cost for their service, at least 3x what I was promised.

This sales practice is still in effect, but a company representative has stated that it is in the process of refining its tablet software to send real-time, custom contracts to merchants on-site. If you find undisclosed fees on the contract you signed, we recommend renegotiating your pricing immediately.

Steps Toward Improvement

The Talus representative has also stated that Talus Payments has purchased and now adheres to the “do not call” lists for every ZIP code in the U.S., has turned over 70% of its legacy sales staff in the past year, and is instituting additional training and oversight programs to address customer complaints. The specific steps that he has described appear to be good faith efforts to improve the Talus sales experience, but the company has received public complaints about its telemarketing team and sales staff as recently as one week before this update. We therefore will not change the company’s rating in this section at this time, but we will continue to monitor whether Talus’s newly implemented procedures will have a tangible positive effect on merchant feedback in the long term.

Response from Talus Payments

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Talus Payments Marketing Example


Costs & Contract

Key Points - Costs & Contract

Swiped Rate Variable
Keyed-in Rate Variable
Early Termination Fee $295 Or Liquidated Damages
PCI Compliance Fee $9.95
Equipment Lease Terms Variable

Three-Year Contract, Huge Cancellation Fee

The standard Talus Payments contract (available below) is a three-year term with automatic renewal for two-year terms and an early termination fee of $295 or liquidated damages (whichever is greater), an application fee of $99, a monthly account maintenance fee of $9.50, a variable monthly minimum fee, an annual “Corporate Fee” of $98 per location, a card data security (PCI compliance) fee of $9.95 per month, and other assorted recurring and one-time fees. A company representative has stated that these fees may be changed depending on the needs of each customer, so merchants should assume that they are negotiable.

Pricing Options

Talus Payments is capable of offering either tiered or interchange-plus pricing, but, as noted in the previous section, merchants should be sure that they understand all applicable rates that they will be charged under a tiered plan. Overall, the company’s contract terms are more expensive than industry averages and do not represent a significant improvement over the terms offered under the previous ownership team.

Claims of Incomplete Documentation

Some merchant complaints describe sudden increases in fees without notification and incomplete provision of paperwork at the point of signing. A company representative has stated that Talus has addressed these issues by providing instant access to the full contract terms following account approval and by listing rate increases more prominently on monthly statements.

See the Talus Contract For Yourself

Talus Payments does not offer competitive pricing or contract terms by our standards, and the recent steps taken by the company do very little to make it a cheap merchant account option. See the Talus Payments Merchant Application and the Talus Payments Program Guide.

Response from Talus Payments

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Complaints & Service

Key Points - Complaints & Service

Total Online Complaints 50+
Live Customer Support Yes
Most Common Complaint Telemarketing

Bad Sales Experiences

The Talus Payments brand has attracted more than 50 public complaints in less than a year and a half. Some of these complaints have accused the company of being a scam or a ripoff. Many of these complaints have been filed here in relation to aggressive, persistent sales calls, while others complain of frustration when dealing with the company’s many different aliases. These two issues have been a focus of Talus’s recent efforts toward improvement and may be legacy issues that the company has left behind.

Complaints Keep Coming In

The remainder of the complaints mention nondisclosure of fees, misrepresentation of rates, and expensive contract terms. These are in line with complaints that we have previously seen filed against Future Payment Technologies, and they indicate that Talus has not fully put these issues behind it. Talus has seen a marked increase in positive testimonials over the past six months, and we have no reason to suspect that these reviews are false. However, the negative reviews that have been posted in the weeks prior to this update indicate that some systemic issues with transparency and customer service still persist at Talus.

Steps To Improve

A company representative has stated that Talus has revamped its customer support training practices, added personnel focused on client retention, and directly surveying existing customers to gauge their satisfaction. Talus has made these efforts in the hope of improving from one of the worst to one of the best merchant accounts in the industry. Dissatisfied merchants are encouraged to take advantage of these channels when seeking a positive resolution to their issues.

Still Waiting for Positive Results

Overall, Talus Payments appears to be taking a proactive approach to limiting the negative merchant feedback it receives on the internet. However, it has not yet distanced itself from the types of complaints that plagued Future Payment Technologies to warrant a grade higher than a “C.”

Response from Talus Payments

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Key Points - BBB

Product & Service Complaints 5
Billing & Collection Complaints 4
Advertising & Sales Complaints 7
Guarantee & Warranty Complaints 0
Delivery Complaints 0

Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.

Over 15 Complaints

Talus Payments currently has an “A-” rating with the Better Business Bureau and has been BBB-accredited since April 2017. The company has received 16 complaints since its profile was created in February 2017, with five related to product or service problems, four related to billing or collection disputes, and seven due to advertising or sales issues. Four complaints were resolved to the satisfaction of the merchant, while the remaining 12 either were resolved to the merchant’s dissatisfaction or did not receive a final response from the merchant.

What Merchants Say

Talus has also received 113 positive informal reviews and 14 negative informal reviews to its profile, although it should be noted that these reviews are not subject to verification by the BBB. The most recent Talus review describes being charged despite not receiving any service:

I will never use this company again. THey stold over$234 of my hard working money. I didnt even have there credit card equipment so there was no way I could process credit cards but they still charged me every month. The worst customer service ever. WARNING: NO NOT USE THIS COMPANY!

It appears that the only way this merchant will see an end to the charges is to cancel their merchant account without paying a fee.

A “B” Performance Overall

In light of Talus’s complaint total and resolution ratio after just over a year of having an active BBB profile, we have adjusted the BBB’s rating to a “B.”

Response from Talus Payments

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Talus Payments Logo

Talus Payments Bottom Line

Still Waiting to See Improvement

Talus Payments rates as an average merchant services provider according to our rating criteria. The company was on pace to receive the same low rating as its predecessors Crescent Processing Company and Future Payment Technologies, but a new management team has demonstrated a willingness to improve the company’s reputation. Many of the sales practices and contract terms from the previous owners appear to still be in effect, which has lowered Talus’s score in this review. We will wait to see how merchants respond to the company’s recent changes and update this review accordingly.

Phillip Parker is a former merchant services sales agent who believes the industry has been overrun by people who engage in fraud and deception in order to steal from hard working business owners. He created this website to help you avoid the bad players, save money on fees, and to get peace of mind with your merchant account. If you would like to help support his work, learn more about our cost reduction service. We can evaluate your statement, tell you exactly how much you're overpaying, and then help you dramatically reduce your fees with your current credit card processor. Looking to switch instead? See our list of the best merchant account providers.

Schedule a Consultation with Phillip

25 Reviews Leave Your Review for Talus Payments Below

    Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  1. John says:

    What’s funny is they just updated the company name to from Talus Payments to “Talus Pay” with a new logo and website. This company will never stop running their reps around with tablets so that the clients cannot really know their rates.

    Next up, new and improved “Tal Pay”.

  2. Paul Schroeder says:

    I received help from Kayla and Sarah this morning, both Ladies were helpful and super kind to me. I’m not very tech savvy and they were so patient. Thank you so much.
    Paul Schroeder

    1. Phillip says:

      Hi Paul,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  3. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  4. Lennie says:

    Horrible customer service. Would not answer my questions and just hung up on me for asking. How do they conduct business like this?

    From The Editor
    This Post Might Help: Best All-Purpose Merchant Accounts

  5. Jennifer says:

    Super not impressed. First of all, my website they’re looking at says ALL over it that we are now 2 new businesses so contact those businesses. It’s very clear and very obvious for anyone who takes 2 seconds to look.
    Second, lady called, obviously just rando dialing, asked for ‘owner.’. No “Hi, I’m (whatever her name was) from Talus credit card processing and I’m looking for the owner of (my business name here)”.
    When I said I was the owner and asked who she was “Talus”.
    (that tells me nothing) OK… what do you do??
    “Credit cards”.
    Wow. Thanks.
    “Can our sales rep stop by your place this Thursday?” Where would they go, (since I have a home office)? “Um…um… Insert very wrong address here”.
    Well, that’s a home address, and I don’t live there, so no.
    “Well, do you process credit cards?” Yes, but I’m not interested and you still haven’t told me who you are. “Push push pushy sentence here”
    Still, no thank y…
    (dial tone).
    So, long way of saying “Really crappy cold calling there folks!”. NOT impressed and don’t call me again and waste my time if you’re not even going to do due diligence on who you’re calling!

  6. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  7. danny patel says:

    I was with futuretech and then talus bought them. I was with both companies totaling six years. My fees keep going up from day 1. they told me sign contract so your price won’t go up but they still go up. I called several times for it but they find new excuse and would not lower price. It got to point were I was paying more than 3.5%.Not counting annual fees. Only one advice people if you are considering this company. STAY AWAY.They are liers.

  8. Jason Routt says:

    This is a game changer! Thanks Talus & Debbie and DeShawn Darling for an excellent job!

    1. CPO Admin says:

      Hi Jason,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  9. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  10. LaToya Brown says:

    This company is a complete FRAUD!!!!! They lie to get you set up. They said I would not be charged until I used the machine. They have been charging me $30-50 a month for a machine I NEVER once used! I returned their equipment and cancelled everything and they are still charging me EVERY MONTH. They are trying to pull $300 from my bank constantly for their equipment that I sent back to them by fed ex with THEIR LABEL! This has cost me over $200 in back fees and now I have to pay $40 to stop payment. STAY AWAY FROM THIS FRAUDULENT COMPANY OR YOU WILL BE IN DEBT!!!!! ON top of all of that they sent me the wrong machine in the beginning and when they send another machine it was used and broken.

  11. Tom says:

    I just received a call, today, May 7, 2018 from Talus Payemts which of course, I did not answer.
    I am on the DO NOT CALL list and I just verified that with the government website.

  12. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  13. Hailey Hall - Gray says:

    I was contacted by a telemarketer 2 days ago from Talus, she told me that there was going to be a representative in my area that was going to drop off information at about 11 the next day, I told her no I’m not interested multiple times and kept saying no then we each hung up the phone. The nest day I’m outside with my daycare children because that is my business and it was beautiful out and their representative pulls into my yard and comes to the gate waiting for me to come acknowledge him, he asks me all types of questions and does his little presentation while I’m out there trying to watch 8 children. He then asks if I’m interested and I told him I told the woman on the phone no and I told him I’d think about it. He then calls his supervisior and has me talk to him to try and convince me to sign up immediately! Clearly he didn’t plan on leaving and I was alone with 8 children at my home so I just filled out the application to make him leave so I could continue on with my day with the children and I could call to explain the situation and cancel my application later. Especially being I run a small business I do not need card readers anyway which I told them all multiple times and then with the representatives presence I felt pressured and wanted to ensure I didn’t make anyone upset to ensure my children’s safety. I then call today to cancel all of this and explainot the situation, and I get sent back to the supervisior and chewed out to the point of tears by him! Completely unprofessional, he said I should have just said no in the first place which I did, and said I inconvenienced everyone involved and said I kept changing my story, which I wasn’t I was stating the MULTIPLE reasons I didn’t want to do business with them. He was very very rude and just all around unprofessional. He said they canceled my application and then said he has no way to prove it, I just have to believe they did when they have my email and my home address they could send me some type of verification! They also said they have the highest rating with the BBB which I now know after research is a lie. It all seems like a scam to me and I’m even changing all of my account information in case they try to do anything with my bank!

  14. J. Williamson says:

    Very unprofessional. Sales rep had no working knowledge of their systems or if their systems would work with other systems. Ended up not doing business with them because I could not get a printed contract with the terms and pricing. Do not do business with this company. Also I had to contact them twice over taking money out of my bank account after I did not install their equipment and not doing any processing with them. Do not do business with this company.

  15. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  16. Chad York says:

    They call my business weekly. I answered once and told them I wasn’t interested. They continue to call at least once a week, sometimes more. The last few weeks I’ve wanted to answer again and try and get off their call list but I’ve been busy with a client, and don’t want to be interrupted for that long. Thankfully their name and number show up on the caller ID.

  17. Cycles Inc says:

    They are full of lies and rip-off practices. Stay far away and don’t believe anything they or their salesperson say.

  18. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  19. Fred Schlaupitz says:

    Marketing call asking for “The Owner”. We are refisteres on the do not call.gov website. This company apparently does not care.

  20. Elli Downing says:

    We started using talus payments in the end of 2017 and since the day we started we have had nothing but problems. Each merchant on our account was not supposed to be charged a monthly fee, but every month they were charged different amounts. Sometimes $10 sometimes $110 dollars. Then trying to get a hold of someone to make it right was like pulling teeth, and when someone is supposed to call you back, they never do. It took a week to refund each of our withdraws, and then it would happen the next month. As a small business we rely on ALL of our money, and this company did not follow through with its promises. Hollow apologies and promises is what this company is based upon, and I would never recommend them to anyone. They should be shut down

  21. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  22. John says:

    They are about to morph into their next DBA, Celerus Payments. They are already seeing too many negative reviews of Talus and are ready to jump. The article should be updated to reflect this so that potential victims are aware.

  23. Glen says:

    We have been using Talus Payments for about 3 months now. When we changed processors, the rep reviewed our transactions with our prior processor and assured us we met their volume and average charge amounts for a discounted rate. He also promised that we would be paying overall lower fees than with the processor we were then using and that Talus would handle getting our gift cards transferred to their system.

    First, the first two months are overall costs with Talus was higher than we had been paying, the third month was less so we will see where that goes. Second, Talus shipped a Verifone that was not programmed to process gift cards and seems to have no interest in getting our gift cards changed over. We are stuck paying a low volume fee to our previous provider for handling gift cards. These are the promises not fulfilled.

    We have experienced an issue with payment for the sales for an entire weekend, which is a major problem for a small operation which does over half it’s business over the weekend and that business is 95% credit/debit card. When the payment did not show in our bank account as scheduled, I contacted customer service by phone and was told to check their website. On the website it stated their processor was in Florida and had been affected by hurricane Irma, but AT&T assured them the problem would be corrected that day and that Talus had all scheduled payments for the day queued up and they would be transmitted immediately on service being restored. Later in the day they posted service was restored at 2 pm and payments would be transmitted shortly. Then, just after 5 pm, they posted payments were being held till the following business day. At around noon on the following day, when the payment still had not appeared, customer service was again called and stated it might be another 2 or 3 days before the payments were actually made. Payment was received that afternoon. My problem with this is Irma had occurred over a week before this event happened and payments had been made on time throughout the episode, including on the prior day. Also, if the hurricane was the true reason, why were payments not made when Talus said they would be after service was restored?

    Last, we have gotten numerous customer inquiries on our charges since going with Talus, including one being labeled as a fraudulent charge. Talking with customers who have contacted us regarding the issues they have had, it seems Talus does not identify the merchant by business name, instead using as alpha numeric code that no one can decipher. Why are business name does not appear on our customers statement is beyond me, but seems to be part of a slip shod business model throughout their operation.

  24. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  25. Curtis Highbridge says:

    We invited Talus in for a payment processing review and 30 mins later invited them to leave.
    Believe in asking people to buy but it is a process and advised the closer who was called by the on site visitor we would review the proposal and information he had gathered and would decided if we wanted to change. He persisted without merit so we hung up and told the visitor we weren’t interested. The visitor was polite and thanked us for our time and left with out further word.

  26. Charlotte Suydam says:

    Do not believe their rates. There are hidden surcharge fees, and you have to process a certain amount monthly to get the ‘negotiated rate’. It is also a 3 year contract you are signing into. Pushy sales person that just showed up at my business after not setting up equipment, and said he would have to make some phone calls about the terms in the contract sent via e mail that contradicted the promised rate of .05% and just under $7/m.
    On the plus side, my original merchant Capital Direct beat their monthly fee to keep me as a customer, lowered me to .015%, and will cover the $295 cost should Talus want to charge me for never using their equipment, and lying to me. Don’t do it. If it is too good to be true, you have a sales person lying to your face when it comes to business.

  27. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  28. Avoid at all costs! I have been paying just the service charges for months and they still will not let me out of contract that they lied to get me into until the end of the contract. They can’t keep stories straight on the phone as I was first told it was a 1 year contract. When I went to close it it suddenly was a 2 year contract!! At that time I tried to close and was told it was a 3 year contract. Now I haven”t even used their services and I have paid more than the early pay off and still must stay with them to end of contract. Unethical, and dishonest company–another one!!

  29. Carla says:

    TERRIBLE COMPANY using shady business practices. They changed names several times without notifying our company and stopped sending paper statements after we EXPLICITLY REFUSED TO GO PAPERLESS. Customer service is so nonexistent that we had to do some searching to find out exactly WHO the merchant company was that was taking money from our account. Bookkeeping was done solely by bank statements since we received NO COMPANY STATEMENTS. When we switched to a far better merchant company they refused to waive an early termination fee from a contract that was clearly breached by them & was 8 years old (& 2 company name switches ago).

    1. Justin says:

      I run a company and need to process my card payments. What is the company you went to? I’m getting ready to set up Talus equipment.

      [email protected]

  30. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  31. Robert Nall says:

    Your company keeps calling my residence for some unknown reason. This is not a business and there is no business associated with my name. PLEASE STOP CALLING MY RESIDENCE!

    I see several complaints to the Better Business Bureau in Texas. As I recall, your company called me in the past until I filed a written complain with the BBB. I can do that again if you want to be notified of another complaint!

  32. Steven T Sorrell says:

    Talus Payments called me up on Tuesday May 2 asking if their agent could visit my business the following Thursday. I immediately stated that I wasn’t interested, told them to NOT have a representative visit, and to never call me again. On Wednesday May 3, the rep came in anyway. I told him that someone had called the previous day and I asked that no one from the company visit. He acted surprised. He kept on pushing his claim that they could save me “lots of money”. Nope…not falling for that. Like so many business owners, I’ve been bitten one too many times…not going down that road again. But he just wouldn’t leave it alone. Asked about my processing equipment…I told him I used a POS terminal and all I needed currently was a card swiper, which I have. I have no need for their overpriced terminals. Still not giving up, he asked if I could accept chip cards. I can…but I don’t have a chip reader and won’t get one until the day comes when it is an absolute necessity for my business…until then, I can swipe or manually enter the card. He just wouldn’t give up…I interrupted again to say that I was not interested. He finally left.

    He was a very unprofessional looking man…driving a car that barely ran and wearing clothes that looked like they were for someone 6 inches shorter than he was. Granted, I know he is merely an independent sales rep for them and he’s just trying to make a buck. I sort of felt sorry for him, as the credit card industry is full of nothing but cheats, crooks, and liars for the most part.

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