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Talus Pay Credit Card Processing 2023: Reviews & Complaints
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Also known as “Talus Payments” or “TalusPay,” Talus Pay is a Dallas, Texas-based merchant account provider that was originally created as a DBA of Future Payment Technologies, one of the worst merchant account providers we have reviewed. Future Payment Technologies was itself created as a DBA of Crescent Processing Company and Park Central Company, two other providers with poor reputations. Talus also launched an enterprise-oriented DBA called Celerus Payments, but it has since retired that brand. Talus Pay is technically a registered trademark of FPT Operating Company (possibly short for “Future Payment Technologies Operating Company”), and the Talus Pay website currently states the following:
“AMCP Payments Intermediate Company LLC is doing business as Talus Pay, Talus Payments, Prolific Business Solutions, LTD Merchant Services, MSP Consulting, Granite Payment Alliance, Philadelphia Processing, City National Bank Merchant Services and Merchant Bank Partners.”
This means those dealing with Talus are likely dealing with an arm of AMCP Payments Intermediate Company LLC, and it is not yet known what the level of sharing of people, information, and contracts is between the various branches of AMCP.
Talus Pay appears to primarily be a reseller of First Data and TSYS. In 2022, Talus Pay partnered with Factor4, LLC, a gift card and loyalty program solutions provider.
Under New Ownership
In December 2016, Talus Pay (then known as Future Payment Technologies) was purchased by two private equity firms named A&M Capital Partners and Juna Equity Partners. A company representative has stated that the new owners changed the name from Future Payment Technologies to Talus Pay due to a trademark dispute. The new owners also created Celerus Payments as a way to market directly to enterprise-level organizations, but they decided to retire the Celerus Payments brand in mid-2017 and focus solely on Talus. Representatives of Talus Pay now claim that it is the only brand that the company plans to use to market credit card processing services.
Attempting to Put the Past Behind Them
The new ownership team has claimed to have taken a number of steps intended to distance Talus Pay from the negative reputations earned by Crescent Processing Company, Park Central Company, and Future Payment Technologies. However, the company has continued to suffer from similar complaints under the Talus Pay brand name.
According to representatives, David Kesler and Jon Frankel, the previous owners of Crescent Processing and its affiliated brands, are no longer executives at Talus Pay. In fact, most of Future Payment Technologies’ previous management team appears to have moved on to a new company called “Clearwater Payments“. Talus initially retained a few members of that original ownership group—most notably CFO Chris Dierks, Director of HR Leslie Lee, VP of Client Services Cindy Thompson, and then Director of Sales operations Daniel Carleton (representatives state the Daniel Carleton left in 2020).
Talus Pay’s Service Offerings
Payment Processing & Equipment
Talus Pay processes all major credit and debit cards. Their services include card swipers, POS systems, mobile solutions, PCI compliance, next-day funding, cash discount programs, inventory management, data tracking and analytics, gift cards, cash advances, and a surcharge program. The company offers several common credit card terminals, including the Clover Flex, Clover Mini, and PAX A920 models. All of these support EMV and NFC-based payment methods such as Apple Pay and Google Pay. However, the company is known for offering these terminals through expensive leasing contracts.
Point of Sale Systems
Through a partnership with Fiserv, Talus Pay offers the Clover Station Solo and Clover Station Duo point of sale (POS) systems. They also have their proprietary Talus Pay Point Of Sale software, which can be installed on most iPads or Android tablets. Both the Clover systems and the Talus Pay POS software usually require a monthly software subscription fee, though the exact pricing is not disclosed and likely varies based price negotiations.
Talus Pay offers either the Clover Go or SwipeSimple card readers for mobile payments. Both devices are available for iOS and Android and support EMV, NFC-based, and magstripe payment methods.
Merchant Cash Advance
Talus Pay provides merchant cash advances. The merchant cash advance is a lump sum of cash that is provided in exchange for a percentage of the business’s future credit and debit card sales. The merchant cash advance can be used for most business-related expenses, including inventory, marketing, and expansion.
Location & Ownership
Like its predecessors, the company is headquartered at 12712 Park Central Drive, Dallas, Texas, 75251, even though its website currently previously listed an address at a P.O. box in Richardson, Texas. Talus Pay is a registered ISO/MSP of Synovus Bank, Columbus, Georgia, and a TSYS reseller. Kim Fitzsimmons is the current CEO of Talus Pay, and she was hired in July 2020.
Table of Contents
- Costs & Contract: Used to offer a three-year contract with an early termination fee of $295 but now claims that…
- Complaints & Service: Has received more than 50 public complaints regarding…
- BBB Rating: The company has been accredited by the Better Business Bureau since 2017 and has an “A+” rating, but has received 11 complaints and 160 reviews in regards to…
- Sales & Marketing: Hires independent sales agents and has received a moderate number of complaints about its…
Talus Pay Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||50+|
|Live Customer Support||Yes|
|Most Common Complaint||Telemarketing|
Bad Sales Experiences
The Talus Pay brand has attracted more than 50 public complaints. Some of these Talus Pay reviews have accused the company of being a scam or a ripoff. Many of these negative Talus Pay reviews have been filed here in relation to aggressive, persistent sales calls, while others complain elsewhere of frustration when dealing with the company’s many different aliases. These two issues have been a focus of Talus’s recent efforts toward improvement and may be legacy issues that the company has left behind. If you have your own Talus Pay review to make, please do so in the comments below.
Complaints Keep Coming In
The remainder of the complaints mention nondisclosure of fees, misrepresentation of rates, and expensive contract terms. These are in line with complaints that we have previously seen filed against Future Payment Technologies, and they indicate that Talus has not fully put these issues behind it. Talus has seen a marked increase in positive testimonials over the past six months, and we have no reason to suspect that these reviews are false. However, the negative reviews that have been posted prior to this update indicate that some systemic issues with transparency and customer service still persist at Talus.
Steps To Improve
A company representative has stated that Talus has revamped its customer support training practices, added personnel focused on client retention, and directly surveyed existing customers to gauge their satisfaction. Talus has made these efforts in the hope of improving from one of the worst to one of the best merchant accounts in the industry. Dissatisfied clients are encouraged to take advantage of these channels when seeking a positive resolution to their issues.
Positive Changes Becoming Apparent
Overall, Talus Pay appears to be taking a proactive approach of limiting the negative business feedback it receives on the internet. This is evidenced by recent overall positive reviews. However, it has not yet distanced itself from the types of complaints that plagued Future Payment Technologies enough to warrant a grade higher than a “C.”
Talus Pay Lawsuits and Fines
We have not found any outstanding class-action lawsuits or FTC complaints filed against Talus Pay. Dissatisfied business owners who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Talus Pay Customer Support Options
Talus Pay lists an email address and a dedicated phone number for customer support.
Talus Pay Customer Service Numbers
- (800) 787-4105 – Toll-Free Merchant Support
- (305) 673-3334 – Partner Support
- (800) 890-4900 – Financial Institutions Support/Sales
- (888) 445-4812 – Merchant Sales
- (469) 424-4920 – Partner Sales
Other Support Options
Talus Pay Online Ratings
Here's How They Rate Online
BBB Rating Analysis
Talus Pay has an average customer review rating of 4.74/5 stars on BBB based on 160 customer reviews. The company has been accredited since April 10, 2017, and has been in business for 6 years. There are 14 customer complaints closed in the last 3 years, with 8 closed in the last 12 months.
This company is the complete worst credit card processor, I’ve ever dealt with. The statements are very difficult to read and balance. The only way to get them is to log onto a merchant portal which is a pain. They refused to deposit the entire transaction amount and deducted an estimated merchant fee from each transaction. I called numerous times asking for statement to at least be emailed and to change the deduction from my transactions. Each time the person I spoke with said that they would do it but nothing ever happened. Finally, the risk assessment department needed proof on a large transaction. The request was sent to an email that I had changed in April 2020, so I never received the request. Not only did the risk team hold up that money but also all others even though they suspected no fraud or needed any info to pay. I ended up having to start the paperwork with the *********************** of the US Treasury. Beware of this joke of a company.
– Review from November 7, 2023
There are no positive reviews published about Talus Pay on the Better Business Bureau website.
Source: Better Business Bureau
Talus Pay Fees, Rates & Costs
A Closer Look at The Contract
|Monthly & Annual Fees||Yes|
Three-Year Contract, Huge Cancellation Fee
A previous Talus Payments Merchant Application and the Talus Payments Program Guide convey a three-year term with automatic renewal for two-year terms and an early termination fee of $295 or liquidated damages (whichever is greater), an application fee of $99, a monthly account maintenance fee of $9.50, a variable monthly minimum fee, an annual “Corporate Fee” of $98 per location, a card data security (PCI compliance) fee of $9.95 per month, and other assorted recurring and one-time fees. A company representative has stated that these fees may be changed depending on the needs of each customer, so businesses should assume that they are negotiable. We also encourage business owners to check out our list of the providers of the best merchant accounts.
In response to the previous paragraph a representative has stated the following: “We have month-to-month contracts. We no longer have long-term contracts and there are no cancelations fees on any of our agreements. If there are any changes that need to be made to a merchant’s account, they will always receive a memo at least 30 days before hand, but changing prices is not a normal practice.”
Talus Pay is capable of offering either tiered or interchange-plus pricing, but, as noted in the previous section, businesses should be sure that they understand all applicable rates that they will be charged under a tiered plan. Overall, the company’s contract terms are more expensive than industry averages and do not represent a significant improvement over the terms offered under the previous ownership team.
Virtual Terminal and Payment Gateway Pricing
In addition to its storefront payment processing services, Talus Pay also dedicates a portion of its website to advertising its virtual terminal and payment gateway services. However, pricing is not disclosed on either of those services. Additional rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.
Claims of Incomplete Documentation
Some Talus Pay reviews describe sudden increases in fees without notification and incomplete provision of paperwork at the point of signing. A company representative has stated that Talus has addressed these issues by providing instant access to the full contract terms following account approval and by listing rate increases more prominently on monthly statements.
Not a Top-Tier Option
Talus Pay does not offer competitive pricing or contract terms by our standards, and the recent steps taken by the company do very little to make it a cheap merchant account option.
Talus Pay Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Uses Independent Resellers||Yes|
|Discloses All Important Terms||No|
Complaints of Persistent Sales Calls
Talus Pay appears to market itself primarily through the use of independent sales agents, resellers, and telemarketing. The majority of Talus Pay complaints (most of which are found in the comment section below) are related to the company’s sales practices, specifically its telemarketing approach. Clients often complain of being contacted despite the fact that they are on the no-call list. Other business owners cite misrepresentation and nondisclosure by sales agents as their primary complaint. One complaint by a former employee of Future Payment Technologies describes minimal support and training for sales agents and a lack of qualified leads. Another Future Payment Technologies complaint by a client describes nondisclosure of terms and misrepresentation of fees.
A representative of Talus Pay claims that the company no longer engages in telemarketing and has provided the following information:
“Talus Pay does not have an outbound tele-sales team. We have instead switched to a model that allows us to work with businesses at a local level by hiring Fulltime Sales Consultants that live within those communities – This program began in Jan of 2021. While we do have some agents, the majority of our sales are done by Employees of Talus Pay”.
No Physical Paper Trail
Because the company provided its sales agents with smart tablets and encouraged them to collect signatures digitally, some businesses have complained that they never receiving full hard copies of contract terms. A typical complaint posted to Google states the following:
I signed the Talus Representatives ipad to initiate the change from Square after comparing rates with their sales rep. The calculation based on my prior month statement with square showed significant savings. It turned out to be false. I requested a copy of my contract because the one on the ipad I signed was a “generic” one not set with my negotiated terms I was told. I was given runaround until a customer service rep finally sent a hard copy to me a few weeks later, that I received a day ago, with some agreed upon rates and fees but many that were undisclosed at the time of signing. Can’t reconcile the negotiated rates with the contract and with reality of what they are settling and depositing in my acct. At the end of the day, averaged for transactions processed and settled and deposited, I’m calculating around a 4% cost for their service, at least 3x what I was promised.
In response to this section a representative stated the following: “In our newest system, signatures are obtained through an email sent to the Merchant so that they will always have a copy of what they have signed. They then receive an emailed copy as soon as they submit.”
Steps Toward Improvement
The Talus representative has also stated that Talus Pay has purchased and now adheres to the “do not call” lists for every ZIP code in the U.S., has turned over 70% of its legacy sales staff in the past year, and is instituting additional training and oversight programs to address customer complaints. The specific steps that he has described appear to be good faith efforts to improve the Talus sales experience, but the company has received public complaints about its telemarketing team and sales staff recently. We therefore will not change the company’s rating in this section at this time, but we will continue to monitor whether Talus’s newly implemented procedures will have a tangible positive effect on client feedback in the long term.
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