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Originally One of Our Lowest-Rated Providers
Also known as “Talus Payments,” Talus Pay is a Dallas, Texas-based merchant account provider that was originally created as a DBA of Future Payment Technologies, one of the worst merchant account providers we have reviewed. Future Payment Technologies was itself created as a DBA of Crescent Processing Company and Park Central Company, two other providers with poor reputations. Talus also launched an enterprise-oriented DBA called Celerus Payments, but it has since retired that brand. Talus Pay is technically a registered trademark of FPT Operating Company (possibly short for “Future Payment Technologies Operating Company”), and the Talus Pay website currently states the following:
“AMCP Payments Intermediate Company LLC is doing business as Talus Pay, Talus Payments, Prolific Business Solutions, LTD Merchant Services, MSP Consulting, Granite Payment Alliance, Philadelphia Processing, City National Bank Merchant Services and Merchant Bank Partners.”
This means those dealing with Talus are likely dealing with an arm of AMCP Payments Intermediate Company LLC, and it is not yet known what the level of sharing of people, information, and contracts is between the various branches of AMCP.
Under New Ownership
In December 2016, Talus Pay (then known as Future Payment Technologies) was purchased by two private equity firms named A&M Capital Partners and Juna Equity Partners. A company representative has stated that the new owners changed the name from Future Payment Technologies to Talus Pay due to a trademark dispute. The new owners also created Celerus Payments as a way to market directly to enterprise-level organizations, but they decided to retire the Celerus Payments brand in mid-2017 and focus solely on Talus. Talus Pay is now the only brand that the company plans to sell under, and there are no plans to change the company’s name in the future.
Putting the Past Behind Them
As part of their commitment to developing the Talus Pay name, the new ownership team has taken a number of steps intended to distance Talus Pay from the negative reputations earned by Crescent Processing Company, Park Central Company, and Future Payment Technologies. David Kesler and Jon Frankel, the previous owners of Crescent Processing and its affiliated brands, are no longer executives at Talus Pay. In fact, most of Future Payment Technologies’ previous management team has moved on to a new company called “Clearwater Payments“. Talus has retained a few members of that original ownership group—most notably CFO Chris Dierks, director of HR Leslie Lee, VP of client services Cindy Thompson, and director of sales operations Daniel Carleton—but the company’s new executive team mostly consists of industry veterans and non-industry hires who have no prior affiliation with Crescent Processing Company.
Talus Pay Payment Processing
Talus Pay processes all major credit and debit cards. Their services include EMV card swipers, Talus Pay POS systems, mobile solutions, PCI compliance, next-day funding, cash discount programs, inventory management, data tracking and analytics, gift cards, cash advances, and a surcharge program.
Headquartered in Texas
Like its predecessors, the company is headquartered at 12712 Park Central Drive, Dallas, Texas, 75251, even though its website currently previously listed an address at a P.O. box in Richardson, Texas. Talus Pay is a registered ISO/MSP of Synovus Bank, Columbus, Georgia, and a TSYS reseller. Kim Fitzsimmons is the current CEO of Talus Pay, and she was hired in July 2020.
Talus Pay Review Table of Contents
- Costs & Contract: Offers a three-year contract with an early termination fee of $295 or…
- Complaints & Service: Has received more than 50 public complaints regarding…
- BBB Rating: The company has been accredited by the Better Business Bureau since 2017 and has an “A+” rating, but has received 38 complaints and 278 reviews in regards to…
- Sales & Marketing: Hires independent sales agents and has received a moderate number of complaints about its…
Should You Trust Talus Pay?
Lawsuits, Reviews & Complaints
Here's Who We Trust.
Total Online Complaints
Live Customer Support
Most Common Complaint
Bad Sales Experiences
The Talus Pay brand has attracted more than 50 public complaints. Some of these complaints have accused the company of being a scam or a ripoff. Many of these complaints have been filed here in relation to aggressive, persistent sales calls, while others complain of frustration when dealing with the company’s many different aliases. These two issues have been a focus of Talus’s recent efforts toward improvement and may be legacy issues that the company has left behind.
Complaints Keep Coming In
The remainder of the complaints mention nondisclosure of fees, misrepresentation of rates, and expensive contract terms. These are in line with complaints that we have previously seen filed against Future Payment Technologies, and they indicate that Talus has not fully put these issues behind it. Talus has seen a marked increase in positive testimonials over the past six months, and we have no reason to suspect that these reviews are false. However, the negative reviews that have been posted prior to this update indicate that some systemic issues with transparency and customer service still persist at Talus.
Steps To Improve
A company representative has stated that Talus has revamped its customer support training practices, added personnel focused on client retention, and directly surveying existing customers to gauge their satisfaction. Talus has made these efforts in the hope of improving from one of the worst to one of the best merchant accounts in the industry. Dissatisfied merchants are encouraged to take advantage of these channels when seeking a positive resolution to their issues.
Positive Changes Becoming Apparent
Overall, Talus Pay appears to be taking a proactive approach to limiting the negative merchant feedback it receives on the internet. This is evidenced by recent overall positive reviews. However, it has not yet distanced itself from the types of complaints that plagued Future Payment Technologies enough to warrant a grade higher than a “C.”
Talus Pay Lawsuits and Fines
We have not found any outstanding class-action lawsuits or FTC complaints filed against Talus Pay. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Talus Pay Customer Service Options
Talus Pay lists an email address and a dedicated phone number for customer support.
We have located multiple Talus Pay customer service numbers:
(800) 787-4105 – Toll-Free Merchant Support
(305) 673-3334 – Partner Support
(800) 890-4900 – Financial Institutions Support/Sales
(888) 445-4812 – Merchant Sales
(469) 424-4920 – Partner Sales
Talus Pay also offers a number of customer service emails:
email@example.com – Merchant Support
firstname.lastname@example.org – Partner Support
email@example.com – Financial Institutions Support
firstname.lastname@example.org – Merchant Sales
email@example.com – Financial Institution Sales
firstname.lastname@example.org – Partner Sales
Is the BBB Rating for Talus Pay Accurate?
Better Business Bureau Profile
See Which Processors Offer No Monthly Fees And No Contracts.
Product & Service Complaints
Billing & Collection Complaints
Advertising & Sales Complaints
Guarantee & Warranty Complaints
Over 30 Complaints
Talus Pay currently has an “A+” rating with the Better Business Bureau and has been BBB-accredited since April 2017. The company’s profile is currently showing 32 complaints in the last 36 months. 14 of the complaints were due to a problem with a product or service, 8 were billing or collections issues, 9 were due to advertising or sales problems, and 1 was an issue with delivery. Only 4 of these 32 complaints were resolved by the company to the satisfaction of the merchant. The remaining 28 were resolved to the dissatisfaction of the merchant or received no final response.
What Merchants Say
Talus has also received 278 informal reviews to its profile. 266 reviews are positive while 12 are negative. It should be noted that these reviews are not subject to verification by the BBB. This is especially concerning in consideration of Talus’ profile which hosts multiple positive reviews each day with vague language that appears to be fake. The most recent negative Talus review refers to continued charges after canceling:
i cancelled our talus the beginning of last month and they are still taking money out of my account! i have been unable to get in touch with anyone and i want my almost $300 back! i have email proof that it was cancelled.
Merchants in this situation may benefit from learning how to get out of a bad contract.
A “B” Performance Overall
In light of Talus’s complaint total and resolution ratio after two years of having an active BBB profile, we agree with the BBB’s rating.
How Expensive is Talus Pay Service?
Rates, Fees, and Contract Terms
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1.00% - 4.99%
1.00% - 4.99%
Virtual Terminal Rate
1.00% - 4.99%
Payment Gateway Fee
Early Termination Fee
$295 - $1,000+
PCI Compliance Fee
$9.95 Per Month
Equipment Lease Costs
$39 - $150+ Per Month
Monthly Maintenance Fee
$9.50 Per Month
Minimum Processing Fee
$25+ Per Month
Equipment Lease Terms
48 Month (Locked)
$98 Per Year For Each Location
Three-Year Contract, Huge Cancellation Fee
The Talus Payments Merchant Application and the Talus Payments Program Guide convey a three-year term with automatic renewal for two-year terms and an early termination fee of $295 or liquidated damages (whichever is greater), an application fee of $99, a monthly account maintenance fee of $9.50, a variable monthly minimum fee, an annual “Corporate Fee” of $98 per location, a card data security (PCI compliance) fee of $9.95 per month, and other assorted recurring and one-time fees. A company representative has stated that these fees may be changed depending on the needs of each customer, so merchants should assume that they are negotiable. We also encourage merchants to check out our list of the providers of the best merchant accounts.
Talus Pay is capable of offering either tiered or interchange-plus pricing, but, as noted in the previous section, merchants should be sure that they understand all applicable rates that they will be charged under a tiered plan. Overall, the company’s contract terms are more expensive than industry averages and do not represent a significant improvement over the terms offered under the previous ownership team.
Virtual Terminal and Payment Gateway Pricing
In addition to its storefront payment processing services, Talus Pay also dedicates a portion of its website to advertising its virtual terminal and payment gateway services. However, pricing is not disclosed on either of those services. Additional rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.
Claims of Incomplete Documentation
Some merchant complaints describe sudden increases in fees without notification and incomplete provision of paperwork at the point of signing. A company representative has stated that Talus has addressed these issues by providing instant access to the full contract terms following account approval and by listing rate increases more prominently on monthly statements.
Not a Top-Tier Option
Talus Pay does not offer competitive pricing or contract terms by our standards, and the recent steps taken by the company do very little to make it a cheap merchant account option.
Does Talus Pay Use Deceptive Marketing?
Advertising & Sales Strategy
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Employs Independent Resellers
Advertises Deceptive Rates
Discloses All Important Terms
Persistent Sales Calls
Talus Pay appears to market itself primarily through the use of independent sales agents, resellers, and telemarketing. The majority of Talus Pay complaints (most of which are found here and in the comment section below) are related to the company’s sales practices, specifically its telemarketing approach. Merchants often complain of being contacted despite the fact that they are on the no-call list. Other merchants cite misrepresentation and nondisclosure by sales agents as their primary complaint. One complaint by a former employee of Future Payment Technologies describes minimal support and training for sales agents and a lack of qualified leads. Another Future Payment Technologies complaint by a merchant describes nondisclosure of terms and misrepresentation of fees. This does not compare favorably to our list of best credit card processors.
Additional Rates Buried in the Contract
The Talus Pay contract (available in the section above) lists the company’s Qualified discount rate in a separate section from its Mid-Qualified and Non-Qualified downgrade fees. This is not standard for the industry, and it seems that the only reason to do this is to convince merchants that the Qualified rate is the only rate they will pay. Recent public complaints bear this out as a common problem. Merchants are encouraged to review all fees listed in the provided documentation and to ask questions about fees they do not understand.
No Physical Paper Trail
Because the company provides its sales agents with smart tablets and encourages them to collect signatures digitally, many merchants complain of never receiving full hard copies of contract terms. A typical complaint posted to Google states the following:
I signed the Talus Representatives ipad to initiate the change from Square after comparing rates with their sales rep. The calculation based on my prior month statement with square showed significant savings. It turned out to be false. I requested a copy of my contract because the one on the ipad I signed was a “generic” one not set with my negotiated terms I was told. I was given runaround until a customer service rep finally sent a hard copy to me a few weeks later, that I received a day ago, with some agreed upon rates and fees but many that were undisclosed at the time of signing. Can’t reconcile the negotiated rates with the contract and with reality of what they are settling and depositing in my acct. At the end of the day, averaged for transactions processed and settled and deposited, I’m calculating around a 4% cost for their service, at least 3x what I was promised.
This sales practice is still in effect, but a company representative has stated that it is in the process of refining its tablet software to send real-time, custom contracts to merchants on-site. If you find undisclosed fees on the contract you signed, we recommend renegotiating your pricing immediately.
Steps Toward Improvement
The Talus representative has also stated that Talus Pay has purchased and now adheres to the “do not call” lists for every ZIP code in the U.S., has turned over 70% of its legacy sales staff in the past year, and is instituting additional training and oversight programs to address customer complaints. The specific steps that he has described appear to be good faith efforts to improve the Talus sales experience, but the company has received public complaints about its telemarketing team and sales staff recently. We therefore will not change the company’s rating in this section at this time, but we will continue to monitor whether Talus’s newly implemented procedures will have a tangible positive effect on merchant feedback in the long term.