Originally One of Our Lowest-Rated Providers
Talus Payments (taluspayments.com) is a Dallas, Texas-based merchant account provider that was originally created as a DBA of Future Payment Technologies, one of the worst merchant account providers we have reviewed. Future Payment Technologies was itself created as a DBA of Crescent Processing Company and Park Central Company, two other providers with poor reputations. Talus also launched an enterprise-oriented DBA called Celerus Payments, but it has since retired that brand. Talus Payments is technically a registered trademark of FPT Operating Company (possibly short for “Future Payment Technologies Operating Company”), which may be the umbrella entity that originally created Future Payment Technologies.
Under New Ownership
In December 2016, Talus Payments (then known as Future Payment Technologies) was purchased by two private equity firms named A&M Capital Partners and Juna Equity Partners. A company representative has stated that the new owners changed the name from Future Payment Technologies to Talus Payments due to a trademark dispute. The new owners also created Celerus Payments as a way to market directly to enterprise-level organizations, but they decided to retire the Celerus Payments brand in mid-2017 and focus solely on Talus. Talus Payments is now the only brand that the company plans to sell under, and there are no plans to change the company’s name in the future.
Putting the Past Behind Them
As part of their commitment to developing the Talus Payments name, the new ownership team has taken a number of steps intended to distance Talus Payments from the negative reputations earned by Crescent Processing Company, Park Central Company, and Future Payment Technologies. David Kesler and Jon Frankel, the previous owners of Crescent Processing and its affiliated brands, are no longer executives at Talus Payments. In fact, most of Future Payment Technologies’s previous management team has moved on to a new company called “Clearwater Payments“ (clearwaterpayments.com). Talus has retained a few members of that original ownership group—most notably CFO Chris Dierks, director of HR Leslie Lee, VP of client services Cindy Thompson, and director of sales operations Daniel Carleton—but the company’s new executive team mostly consists of industry veterans and non-industry hires who have no prior affiliation with Crescent Processing Company.
Headquartered in Texas
Like its predecessors, the company is headquartered at 12700 Park Central Drive, Dallas, Texas, 75251, even though its website currently lists an address at a P.O. box in Richardson, Texas. Talus Payments is a registered ISO/MSP of Synovus Bank, Columbus, Georgia, and a TSYS reseller. Scott Cruickshank is the current CEO of Talus Payments, and he was hired in June 2017.
- Sales & Marketing: Talus Payments hires independent sales agents and has received a moderate number of complaints about its sales practices.
- Costs & Contract: Talus Payments offers a three-year contract with an early termination fee of $295 or liquidated damages, whichever is greater.
- Complaints & Service: Talus Payments has received more than 50 public complaints.
- BBB Rating: Talus Payments has an “A-” rating with the Better Business Bureau and has received 16 complaints since its profile was created in February 2017.
- Rates & Fees: How Merchants Got The Best Rates With Talus Payments