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Also known as “Talus Payments,” Talus Pay is a Dallas, Texas-based merchant account provider that was originally created as a DBA of Future Payment Technologies, one of the worst merchant account providers we have reviewed. Future Payment Technologies was itself created as a DBA of Crescent Processing Company and Park Central Company, two other providers with poor reputations. Talus also launched an enterprise-oriented DBA called Celerus Payments, but it has since retired that brand. Talus Pay is technically a registered trademark of FPT Operating Company (possibly short for “Future Payment Technologies Operating Company”), and the Talus Pay website currently states the following:
“AMCP Payments Intermediate Company LLC is doing business as Talus Pay, Talus Payments, Prolific Business Solutions, LTD Merchant Services, MSP Consulting, Granite Payment Alliance, Philadelphia Processing, City National Bank Merchant Services and Merchant Bank Partners.”
This means those dealing with Talus are likely dealing with an arm of AMCP Payments Intermediate Company LLC, and it is not yet known what the level of sharing of people, information, and contracts is between the various branches of AMCP.
Under New Ownership
In December 2016, Talus Pay (then known as Future Payment Technologies) was purchased by two private equity firms named A&M Capital Partners and Juna Equity Partners. A company representative has stated that the new owners changed the name from Future Payment Technologies to Talus Pay due to a trademark dispute. The new owners also created Celerus Payments as a way to market directly to enterprise-level organizations, but they decided to retire the Celerus Payments brand in mid-2017 and focus solely on Talus. Talus Pay is now the only brand that the company plans to sell under, and there are no plans to change the company’s name in the future.
Putting the Past Behind Them
As part of their commitment to developing the Talus Pay name, the new ownership team has taken a number of steps intended to distance Talus Pay from the negative reputations earned by Crescent Processing Company, Park Central Company, and Future Payment Technologies. David Kesler and Jon Frankel, the previous owners of Crescent Processing and its affiliated brands, are no longer executives at Talus Pay. In fact, most of Future Payment Technologies’ previous management team has moved on to a new company called “Clearwater Payments“. Talus has retained a few members of that original ownership group—most notably CFO Chris Dierks, director of HR Leslie Lee, VP of client services Cindy Thompson, and director of sales operations Daniel Carleton—but the company’s new executive team mostly consists of industry veterans and non-industry hires who have no prior affiliation with Crescent Processing Company.
Talus Pay Payment Processing
Talus Pay processes all major credit and debit cards. Their services include EMV card swipers, Talus Pay POS systems, mobile solutions, PCI compliance, next-day funding, cash discount programs, inventory management, data tracking and analytics, gift cards, cash advances, and a surcharge program.
Point of Sale (POS) systems
Talus Pay provides POS systems that can be customized to fit the specific needs of a business. The POS systems are equipped with the latest technology, allowing businesses to manage inventory, track sales, and process transactions seamlessly. The POS systems also come with features such as loyalty programs, gift card processing, and analytics.
Talus Pay’s virtual terminals enable businesses to process payments from anywhere. The virtual terminals can be accessed through any web-enabled device, making it easy for businesses to accept payments on the go. Additionally, the virtual terminals offer features such as recurring payments and electronic invoicing, making it easy for businesses to manage their finances.
Merchant cash advance
Talus Pay provides merchant cash advances to businesses that need access to capital quickly. The merchant cash advance is a lump sum of cash that is provided in exchange for a percentage of the business’s future credit and debit card sales. The merchant cash advance can be used for any business-related expenses, including inventory, marketing, and expansion.
Talus Pay offers e-commerce solutions that allow businesses to sell products and services online. The e-commerce solutions include customizable shopping carts, secure payment processing, and inventory management. The e-commerce solutions are designed to help businesses expand their reach and increase sales.
Location & Ownership
Like its predecessors, the company is headquartered at 12712 Park Central Drive, Dallas, Texas, 75251, even though its website currently previously listed an address at a P.O. box in Richardson, Texas. Talus Pay is a registered ISO/MSP of Synovus Bank, Columbus, Georgia, and a TSYS reseller. Kim Fitzsimmons is the current CEO of Talus Pay, and she was hired in July 2020.
Table of Contents
- Costs & Contract: Offers a three-year contract with an early termination fee of $295 or…
- Complaints & Service: Has received more than 50 public complaints regarding…
- BBB Rating: The company has been accredited by the Better Business Bureau since 2017 and has an “A+” rating, but has received 13 complaints and 139 reviews in regards to…
- Sales & Marketing: Hires independent sales agents and has received a moderate number of complaints about its…
Talus Pay Reviews and Complaints
Here's What Their Clients Say
Total Online Complaints
Live Customer Support
Most Common Complaint
Bad Sales Experiences
The Talus Pay brand has attracted more than 50 public complaints. Some of these Talus Pay reviews have accused the company of being a scam or a ripoff. Many of these complaints have been filed here in relation to aggressive, persistent sales calls, while others complain of frustration when dealing with the company’s many different aliases. These two issues have been a focus of Talus’s recent efforts toward improvement and may be legacy issues that the company has left behind. If you have your own Talus Pay review to make, please do so in the comments below.
Complaints Keep Coming In
The remainder of the complaints mention nondisclosure of fees, misrepresentation of rates, and expensive contract terms. These are in line with complaints that we have previously seen filed against Future Payment Technologies, and they indicate that Talus has not fully put these issues behind it. Talus has seen a marked increase in positive testimonials over the past six months, and we have no reason to suspect that these reviews are false. However, the negative reviews that have been posted prior to this update indicate that some systemic issues with transparency and customer service still persist at Talus.
Steps To Improve
A company representative has stated that Talus has revamped its customer support training practices, added personnel focused on client retention, and directly surveying existing customers to gauge their satisfaction. Talus has made these efforts in the hope of improving from one of the worst to one of the best merchant accounts in the industry. Dissatisfied clients are encouraged to take advantage of these channels when seeking a positive resolution to their issues.
Positive Changes Becoming Apparent
Overall, Talus Pay appears to be taking a proactive approach to limiting the negative business feedback it receives on the internet. This is evidenced by recent overall positive reviews. However, it has not yet distanced itself from the types of complaints that plagued Future Payment Technologies enough to warrant a grade higher than a “C.”
Talus Pay Lawsuits and Fines
We have not found any outstanding class-action lawsuits or FTC complaints filed against Talus Pay. Dissatisfied business owners who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Talus Pay Customer Support Options
Talus Pay lists an email address and a dedicated phone number for customer support.
Talus Pay Customer Service Numbers
- (800) 787-4105 – Toll-Free Merchant Support
- (305) 673-3334 – Partner Support
- (800) 890-4900 – Financial Institutions Support/Sales
- (888) 445-4812 – Merchant Sales
- (469) 424-4920 – Partner Sales
Other Support Options
- [email protected] – Merchant Support
- [email protected] – Partner Support
- [email protected] – Financial Institutions Support
- [email protected] – Merchant Sales
- [email protected] – Financial Institution Sales
- [email protected] – Partner Sales
Talus Pay BBB Rating and Report
Our Better Business Bureau Profile Assessment
See Which Processors Offer No Monthly Fees And No Contracts.
Over 10 Complaints
Talus Pay currently has an “A+” rating with the Better Business Bureau and has been BBB-accredited since April 2017. The company’s profile is currently showing 13 complaints in the last 36 months. Only 2 of these 13 complaints were resolved by the company to the satisfaction of the merchant. The remaining 11 were resolved to the dissatisfaction of the merchant or received no final response.
What Merchants Say
Talus has also received 139 informal reviews to its profile. 133 reviews are positive while 6 are negative. It should be noted that these reviews are not subject to verification by the BBB. This is especially concerning in consideration of Talus’ profile which hosts multiple positive reviews each day with vague language that appears to be fake. The most recent negative Talus review refers to poor customer service and alleged missing services:
This company with no notice just stopped supporting the merchant processing platform we have used for many many years. The dozens of credit cards that were saved were no longer available! We made countless phone calls every day for a week and got no where. Many reps said there was nothing that could be done to saved lost data. The rep said we were notified by email! How reliable is this? Three days and three reps in the representative said he would start the process. After three days and three hours then it was started. This is unforgivable. The lack of professionalism is just beyond words. How can you entrust your customers data with this kind of lack of service? Dealing with this issue has literally been the worst thing I have had to encounter in my 11 years as a business owner. I cannot believe that a merchant service provider would not give notice before switching platforms. To say I strongly feel this company lacks integrity, trust and professionalism would be a major understatement. The service is horrid. Every day you call and speak to a different rep. The reps don’t care that your business is effected and just say ” all that data is lost” with no empathy or understanding of how embarrassing this is as a business or how this effects revenue. Just a terrible experience.
Merchants in this situation may benefit from learning how to get out of a bad contract.
A “B” Performance Overall
In light of Talus’s complaint total and resolution ratio after two years of having an active BBB profile, we agree with the BBB’s rating.
Talus Pay Fees and Rates
A Closer Look at the Contract
Don't Fall Into An Expensive Trap. See Who The Worst Processors Are.
Monthly & Annual Fees
Three-Year Contract, Huge Cancellation Fee
The Talus Payments Merchant Application and the Talus Payments Program Guide convey a three-year term with automatic renewal for two-year terms and an early termination fee of $295 or liquidated damages (whichever is greater), an application fee of $99, a monthly account maintenance fee of $9.50, a variable monthly minimum fee, an annual “Corporate Fee” of $98 per location, a card data security (PCI compliance) fee of $9.95 per month, and other assorted recurring and one-time fees. A company representative has stated that these fees may be changed depending on the needs of each customer, so businesses should assume that they are negotiable. We also encourage business owners to check out our list of the providers of the best merchant accounts.
Talus Pay is capable of offering either tiered or interchange-plus pricing, but, as noted in the previous section, businesses should be sure that they understand all applicable rates that they will be charged under a tiered plan. Overall, the company’s contract terms are more expensive than industry averages and do not represent a significant improvement over the terms offered under the previous ownership team.
Virtual Terminal and Payment Gateway Pricing
In addition to its storefront payment processing services, Talus Pay also dedicates a portion of its website to advertising its virtual terminal and payment gateway services. However, pricing is not disclosed on either of those services. Additional rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.
Claims of Incomplete Documentation
Some Talus Pay reviews describe sudden increases in fees without notification and incomplete provision of paperwork at the point of signing. A company representative has stated that Talus has addressed these issues by providing instant access to the full contract terms following account approval and by listing rate increases more prominently on monthly statements.
Not a Top-Tier Option
Talus Pay does not offer competitive pricing or contract terms by our standards, and the recent steps taken by the company do very little to make it a cheap merchant account option.
Talus Pay Jobs and Employment
Hiring Standards and Ethical Marketing Assessment
Audit Your Current Statement To Find Its Hidden Fees
Processing statements are intentionally complicated so that they can overcharge you. Get clarity before you switch.
Uses Independent Resellers
Discloses All Important Terms
Persistent Sales Calls
Talus Pay appears to market itself primarily through the use of independent sales agents, resellers, and telemarketing. The majority of Talus Pay complaints (most of which are found here and in the comment section below) are related to the company’s sales practices, specifically its telemarketing approach. Clients often complain of being contacted despite the fact that they are on the no-call list. Other business owners cite misrepresentation and nondisclosure by sales agents as their primary complaint. One complaint by a former employee of Future Payment Technologies describes minimal support and training for sales agents and a lack of qualified leads. Another Future Payment Technologies complaint by a client describes nondisclosure of terms and misrepresentation of fees. This does not compare favorably to our list of best credit card processors.
Additional Rates Buried in the Contract
The Talus Pay contract lists the company’s Qualified discount rate in a separate section from its Mid-Qualified and Non-Qualified downgrade fees. This is not standard for the industry, and it seems that the only reason to do this is to convince merchants that the Qualified rate is the only rate they will pay. Recent public complaints bear this out as a common problem. Business owners are encouraged to review all fees listed in the provided documentation and to ask questions about fees they do not understand.
No Physical Paper Trail
Because the company provides its sales agents with smart tablets and encourages them to collect signatures digitally, many businesses complain of never receiving full hard copies of contract terms. A typical complaint posted to Google states the following:
I signed the Talus Representatives ipad to initiate the change from Square after comparing rates with their sales rep. The calculation based on my prior month statement with square showed significant savings. It turned out to be false. I requested a copy of my contract because the one on the ipad I signed was a “generic” one not set with my negotiated terms I was told. I was given runaround until a customer service rep finally sent a hard copy to me a few weeks later, that I received a day ago, with some agreed upon rates and fees but many that were undisclosed at the time of signing. Can’t reconcile the negotiated rates with the contract and with reality of what they are settling and depositing in my acct. At the end of the day, averaged for transactions processed and settled and deposited, I’m calculating around a 4% cost for their service, at least 3x what I was promised.
This sales practice is still in effect, but a company representative has stated that it is in the process of refining its tablet software to send real-time, custom contracts to clients on-site. If you find undisclosed fees on the contract you signed, we recommend renegotiating your pricing immediately.
Steps Toward Improvement
The Talus representative has also stated that Talus Pay has purchased and now adheres to the “do not call” lists for every ZIP code in the U.S., has turned over 70% of its legacy sales staff in the past year, and is instituting additional training and oversight programs to address customer complaints. The specific steps that he has described appear to be good faith efforts to improve the Talus sales experience, but the company has received public complaints about its telemarketing team and sales staff recently. We therefore will not change the company’s rating in this section at this time, but we will continue to monitor whether Talus’s newly implemented procedures will have a tangible positive effect on client feedback in the long term.
Talus Pay Review Summary
Our Final Thoughts and Opinions
Talus Payments rates as an average credit card processing provider according to our rating criteria. The company was on pace to receive the same low rating as its predecessors Crescent Processing Company and Future Payment Technologies, but a new management team has demonstrated a willingness to improve the company’s reputation. Many of the sales practices and contract terms from the previous owners appear to still be in effect, which has lowered Talus’s score in this review. We will wait to see how business owners respond to the company’s recent changes and update this review accordingly. For now, clients will likely be better served by top-rated merchant account providers.
Customer & Employee ReviewsWhat Others Are Saying About Talus Pay