Millennium Bankcard Review

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How did they treat you? ▼

Also Known as PowerPay

Founded in 2008, Millennium Bankcard (also known as PowerPay) is a merchant account provider based in Massachusetts. The company provides retail processing, mobile payments, mail order/telephone processing, and e-commerce solutions. The company advertises Dejavoo and PAYWare POS solutions. Its virtual terminal is powered by the Authorize.Net as a payment gateway.

Location and Ownership

Millennium is headquartered at 9 Dudley Ct #200, Arlington, MA. Kevin Stiritz is listed as a principal of the company. According to the Better Business Bureau, PowerPay is a company owned by EVO Payments International which is a registered ISO/MSP of Deutsche Bank Trust Company Americas, New York. Though the BBB profile assigned to PowerPay shares the logo featured on the Millennium Bankcard website, it is unclear if any relationship between the companies exists.

Millennium Bankcard Review Table of Contents

  • Costs & Contract: Millennium Bankcard offers an undisclosed contract term with a tiered rate structure. The company utilizes Authorize.Net for a payment gateway.
  • Complaints & Service: Millennium Bankcard has received fewer than 10 public complaints.
  • BBB Rating: Millennium Bankcard currently has an A+ rating with the Better Business Bureau and has received 0 complaints in the last 3 years.
  • Sales & Marketing: Millennium Bankcard hires independent sales agents but has not had complaints about its sales practices.
  • Rates & Fees: How Merchants Got The Best Rates With Millennium Bankcard.

Millennium Bankcard Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

Clean Complaint Record

We are unable to locate a couple of negative Millennium Bankcard reviews. This means that there are no accusations of the company being a scam or engaging in fraud. Given the relatively low rates advertised by the company, it reflects well on the company that there are no public complaints accusing the company of misrepresenting its pricing structure.

Millennium Bankcard Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against Millennium Bankcard. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Millennium Bankcard Customer Support Options

Millennium Bankcard provides telephone support to merchants through a call center operating between 10 am to 6 pm EST from Monday through Thursday and from 10 am to 5 pm on Fridays. The company also discloses an email address and automated contact form on its website but it is unclear how those channels correspond with dedicated customer support and what the turn around time for responses is through them.

Few Red Flags

Though there is no evidence to suggest that merchants are having negative experiences with the company. The lack of complaints, reasonable customer service options, and clean legal history are the reasons behind the company getting an “A” rating in this category.

Millennium Bankcard Online Ratings

Here's How They Rate Online

Online Ratings Summary
Product & Service Complaints 0
Billing & Collection Complaints 0
Advertising & Sales Complaints 0
Guarantee & Warranty Complaints 0
Delivery Complaints 0

Clean Complaint Record

Millennium Bankcard is not currently accredited with the Better Business Bureau. As of this review, the company has an “A+” rating with the BBB and has had 0 complaints filed against it in the last 36 months. The company does not have any informal reviews on its BBB profile either.

An “A” Performance Overall

In keeping with our policy that “A” ratings should typically be reserved for companies with 0 complaints. However, we agree with the BBB’s rating at this time given Millennium Bankcard’s clean complaint record. Merchants should be aware, however, that there are reasons to be skeptical of the BBB’s reviews.

Millennium Bankcard Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Swipe Rate 1.65% + $0.20
Keyed-in Rate 2.10% + $0.20
Virtual Terminal Rate 2.90% + $0.30
Payment Gateway Fee $25 Per Month
Early Termination Fee Undisclosed
PCI Compliance Fee Undisclosed
Equipment Lease Terms Undisclosed

Millennium Bankcard Contract Terms

There is not much information available about Millennium Bankcard contract terms. No sample merchant agreement is readily available that would cover the length of the contract, as well as any other important terms. The company does not disclose any early terminations fee, PCI compliance fee, or monthly minimums either. Though the company states that it resells the services of Authorize.Net for its payment gateway, no such mention is made of any payment processing services it could resell that would allow for an approximation of those vital terms and conditions. The company’s website does list rates of 1.65% plus $0.20 for swiped transactions and 2.10% plus $0.20 for key-in transactions.

Virtual Terminal and Payment Gateway Pricing

In addition to its storefront payment processing services, Millennium Bankcard also dedicates a portion of its website that advertises its virtual terminal and payment gateway. The company offers those services through Authorize.Net. The standard Authorize contract includes a transaction rate of 2.90% plus $0.30, a payment gateway fee of $25 per month, and a batch fee of $0.15. However, as a reseller of these services, Millennium Bankcard reserves the right to alter these terms and conditions. This in part is why it is imperative for merchants to understand how to effectively negotiate rates and fees.

Difficult to Assess Unclear Pricing

Though Millennium Payments does transparently disclose its pricing and its relationship to other merchant account providers like Authorize.Net it is difficult to gauge the company’s pricing. Without a sample merchant agreement or understanding of who backs its payment processing, it is difficult to understand what fees may be attached to its contracts. Nevertheless, without being able to see all of the company’s rates and fees, we award the company a “B” based on the rates it does disclose and the pricing of its gateway providers and ownership.

Millennium Bankcard Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Employs Independent Resellers Yes
Advertises Deceptive Rates No
Discloses All Important Terms No

Millennium Bankcard Sales Tactics

Millennium Bankcard appears to hire independently contracted sales agents to market its services. The company’s website advertises partnership programs by which other businesses or individual agents can sign up to sell their services. However, the company’s automated telephone directory lists that the company offers an affiliate program. This is a common hiring practice within the credit card processing industry that often results in a sales team composed of poorly trained or unregulated agents. However, there are no complaints about the company’s sales practices despite it running an affiliate program.

No Misleading Quotes

To its credit, Millennium Bankcard does not appear to list deceptive rate quotes in its official materials. The company discloses its transaction rates for in-store payments. While it does not disclose a dedicated virtual terminal rate, it does convey that it is a reseller of Authorize.Net, whose terms and conditions are readily available.

It is possible that the company alters Authorize.Net’s standard contract terms but that is unclear. The company does not provide a readily accessible merchant agreement listing any additional fees though. If you suspect that the company is charging you undisclosed fees, we recommend seeking a third-party statement audit to find and eliminate hidden charges.

Given its transparent rate structure, dependable payment gateway, and lack of issues with sales practices, we award Millennium Bankcard an “A” in this category.

Our Millennium Bankcard Review Summary

Our Final Thoughts

A Solid Option for Mail Order Merchants

With a keyed-in rate of 2.10% plus $0.20 for mail order and telephonic transactions, Millennium Bank Card is a solid option for merchants whose businesses rely on those sales. The company’s swipe rate of 1.65% plus $0.20 is reasonable as well for retail merchants relying on in-store payments. Its partnership with Authorize.Net as a gateway provider provides industry average rates and fees for e-commerce merchants as well. The only grey area, which is of some cause for concern, is the undisclosed fees that may apply to the company’s contracts.

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Which is Most Important for You?

If you had to pick one, which quality would you say will be the most important with your next credit card processor? Tap or click your selection to register your vote:

  1. Low Transaction Fees
  2. No Monthly Fees
  3. No Contract
  4. Reliable Customer Support
  5. Quick Signup

Testimonials & Complaints

How Did Millennium Bankcard Treat You?

1 User Reviews

  • Graham Geraldine

    I recently switched to Millennium Bankcard for my business’s payment processing needs, and I couldn’t be happier with the service they provide. Their seamless onboarding process made the transition a breeze, and I was up and running in no time.

    What truly sets Millennium Bankcard apart is their exceptional customer support. Whenever I’ve had a question or needed assistance, their team has been prompt and knowledgeable, ensuring my issues were resolved quickly.

    With Millennium Bankcard, I’ve experienced improved payment processing efficiency, and the fees are competitive, which is a win-win for my business. The user-friendly online platform makes it convenient to access transaction data and manage my account effortlessly.

    I highly recommend Millennium Bankcard to any business looking for reliable and efficient payment processing solutions. They’ve earned my trust and continued patronage with their top-notch services.

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