National Cash Management Systems Reviews & Complaints

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How did they treat you? ▼

Overview

In this review of National Cash Management Systems (NCMS), we will provide a detailed overview of the company's credit card processing services. We will cover the range of services they offer, including point-of-sale (POS) systems, mobile payment solutions, and e-commerce capabilities. The review will identify the types of businesses that might benefit from these services. Additionally, we will examine client and customer reviews to highlight common trends and potential concerns. The article will also address the company's pricing structure, contract terms, and specific services provided. By the end of this review, you will have a clear understanding of whether National Cash Management Systems meets your payment processing needs.

About National Cash Management Systems

Founded in 1998, National Cash Management Systems (NCMS) is a merchant account provider that serves standard and high-risk merchants in the U.S. and overseas. The company is partnered with multiple banks both inside and outside of the U.S., but it appears to use First Data (now Fiserv) as its backend processor for domestic transactions.

National Cash Management Systems Payment Processing

National Cash Management Systems processes all major debit and credit cards for most business types, including high-risk businesses. Their services include access to payment gateways and virtual terminals, e-check and ACH processing, and international payments.

National Cash Management System payment processing
National Cash Management System offers standard payment processing services

National Cash Management Systems Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support No
Most Common Complaint N/A

Minimal Complaint Volume

Our extensive search found very few NCMS reviews suggesting any fraudulent or deceptive practices. This indicates that National Cash Management Systems (NCMS) maintains a generally positive reputation, with just a single complaint noted across various consumer protection platforms. We welcome and encourage you to share your own experiences with NCMS in the comments below, whether they are positive or address concerns.

NCMS Legal Status

Our investigation reveals no current class-action lawsuits or FTC complaints filed against NCMS. For merchants who have concerns or grievances and prefer an alternative to litigation, we recommend reporting the matter to appropriate supervisory organizations.

Diverse NCMS Customer Service Channels

NCMS has made efforts to ensure accessibility for customer support, offering multiple contact methods including phone numbers and a contact form. These are the contact details for NCMS customer service:

(877) 370-9645 – Toll-Free Customer Service

(214) 544-2245 – Office

(214) 544-2246 – Fax

While we assign NCMS an “A” rating for their customer support provision, the company’s approach does not yet align with the standards expected of a top-rated customer service processor. Enhancements in this area could further strengthen their standing.

National Cash Management Systems Online Ratings

Here's How They Rate Online

Online Ratings Summary
Total Complaints 0
Resolved Complaints 0

Clean Complaint Record

NCMS has an “A+” rating with the Better Business Bureau and was formerly BBB accredited since 2000 but is no longer accredited. The company has received 0 complaints in the past three years.

What Merchants Say

The complaint prior to our update detailed a negative experience with Payliance, NCMS’s partner high-risk processor:

Deceptive business practices. Fee Scam. Misrepresentation of fees. BUYER BEWARE. BUYER BEWARE. BUYER BEWARE. BUYER BEWARE. This payment processing company charges $1,000/month regardless of how much you use their service. In many, many instances we were only advised that we must process a minimum of $1,000/month. In December 2017, we processed $1,650. Upon receipt of the $1,000 invoice we received on 01/10/2017 I immediately called Payliance. The un-knowledgeable rep (Melissa ******* I spoke with could not explain the invoice. All she could do was condescendingly ask if I was looking at the invoice. She proceeds to advise me that we did not meet the minimum monthly processing amount of $1,000 when in reality, the invoice clearly states we processed $1,650. When I advised the rep of same and asked for an explanation I was placed on an extended hold and then finally told their services costs $1,000/month. National Cash Management Systems grossly misrepresented the fees associated with using a payment processing company, Payliance. BUYER BEWARE!

Merchants may be able to avoid negative encounters like this by limiting their search to top-rated high-risk payment processors.

An “A” Performance

Given the company’s current zero-complaint total, we agree with the BBB’s rating at this time. Merchants should note, however, that there are good reasons to be skeptical of the BBB’s rating system.

National Cash Management Systems Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Swiped Qualified Rate 1.89% + $0.25
MOTO Rate 2.29% + $0.25
Monthly Fee $19.95
Early Termination Fee Variable
PCI Compliance Fee Variable
Equipment Lease Terms Variable

National Cash Management Systems Contract Terms

NCMS lists some of its rates and fees on its website, but it does not provide its full contract terms to the public. For new businesses, NCMS quotes a swiped per-transaction rate of 1.89% plus $0.25, a MOTO per-transaction rate of 2.29% plus $0.25, an ACH processing fee “as low as” $0.25 per transaction, and a monthly fee of $19.95. For experienced businesses, NCMS quotes a swiped per-transaction rate of 1.79% plus $0.25, a MOTO per-transaction rate of 2.19% plus $0.25, an ACH processing fee “as low as” $0.15 per transaction, and a monthly fee of $14.95. The company also claims to offer interchange-plus pricing. It does not specify whether it charges an early termination fee or supplies long-term equipment leases.

High Risk, High Fees

High-risk payment processors tend to charge higher-than-average rates due to the increased risk of chargebacks in high-risk industries. They may also enforce cash reserves to insulate themselves from fraud losses. High-risk merchants should therefore expect to receive stricter contract terms when processing payments through NCMS. We encourage merchants to check out our list of the providers of the best merchant accounts.

No Red Flags

The total absence of complaints about the company’s contract terms merits an “A” in this category, but it should be noted that we are assigning this grade without any verified knowledge of specific contract terms. It is difficult to assess at this time whether NCMS’s contract terms are competitive with the cheapest merchant accounts.

National Cash Management Systems Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Employs Independent Resellers Yes
Advertises Deceptive Rates Yes
Discloses All Important Terms No

Inside/Outside Sales Team

NCMS appears to rely on a combination of independent resellers and in-house staff to market its services. There is no evidence at this time indicating that the company employs a large team of independent sales agents, and we are unable to locate any NCMS reviews that report unethical behavior by the company’s sales staff. We have seen one National Cash Management Systems complaint accusing one of NCMS’s partner processors of misrepresentation of fees, which we will cover in greater detail elsewhere in this review. This compares favorably to our list of best credit card processors.

NCMS Rate Quotes

NCMS lists a number of per-transaction rates and monthly fees on its website. These rates include both swiped and MOTO pricing tiers, but they are unlikely to be inclusive of the company’s full range of rates and fees. We consider these rate quotes to be slightly deceptive because they could give merchants an unrealistic expectation of the full costs they will pay. If you suspect that you are being charged undisclosed NCMS fees, we recommend seeking a third-party statement audit to eliminate hidden charges.

Our National Cash Management Systems Review Summary

Our Final Thoughts

Based on all currently available information, NCMS stands out as a reliable merchant services provider catering to both standard and high-risk businesses. While specific details about the company’s ownership team or pricing remain scarce, its nearly spotless complaint record is a reassuring sign of its commitment to customer satisfaction. Despite this encouraging indication, we advise merchants to meticulously review the terms of any contract provided. Ensure the terms align with your business needs, and compare pricing against top-rated merchant account providers to secure the most favorable conditions. Even highly rated companies can have unique contract details, and careful evaluation is crucial for avoiding unexpected challenges down the road. A thoughtful comparison will help you make an informed choice that best supports your business goals.

Location & Ownership

National Cash Management Systems is headquartered at 6800 Weiskopf Ave Ste 150, McKinney, TX 75070, and is a registered ISO/MSP of Wells Fargo Bank NA, Walnut Creek, CA. Scott Lewis is the president and CEO of National Cash Management Systems.

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Which is Most Important for You?

If you had to pick one, which quality would you say will be the most important with your next credit card processor? Tap or click your selection to register your vote:

  1. Low Transaction Fees
  2. No Monthly Fees
  3. No Contract
  4. Reliable Customer Support
  5. Quick Signup

Testimonials & Complaints

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