National Cash Management Systems Review: Fees, Complaints & Lawsuits

National Cash Management Systems Rating
full star idicating a 5 out of 5 star rating full star idicating a 5 out of 5 star rating full star idicating a 5 out of 5 star rating full star idicating a 5 out of 5 star rating full star idicating a 5 out of 5 star rating

Agree with our rating?
Leave a comment below

image of a phone image of a phone that changes when your mouse hovers over it (877) 370-9645 View Pricing

A Full-Service Merchant Account Provider

Founded in 1998, National Cash Management Systems (NCMS) is a merchant account provider that serves standard and high-risk merchants in the U.S. and overseas. The company is partnered with multiple banks both inside and outside of the U.S., but it appears to use First Data (now Fiserv) as its backend processor for domestic transactions.

National Cash Management Systems Payment Processing

National Cash Management Systems processes all major debit and credit cards for most business types, including high-risk businesses. Their services include access to payment gateways and virtual terminals, e-check and ACH processing, and international payments.

National Cash Management Systems Location & Ownership

National Cash Management Systems is headquartered at 6800 Weiskopf Ave Ste 150, McKinney, TX 75070, and is a registered ISO/MSP of Wells Fargo Bank NA, Walnut Creek, CA. Scott Lewis is the president and CEO of National Cash Management Systems.

National Cash Management Systems Review Table of Contents

  • Costs & Contract: National Cash Management Systems offers variable pricing depending on the length of time a business has been operating.
  • Complaints & Service: National Cash Management Systems complaints number fewer than 10 on public complaints forums.
  • BBB Rating: National Cash Management Systems currently has an “A+” rating with the Better Business Bureau and has received 0 complaints in the last three years.
  • Sales & Marketing: National Cash Management Systems does not appear to hire independent sales agents and has not received any complaints about its sales practices.
  • Rates & Fees: How Merchants Got The Best Rates With National Cash Management Systems
National Cash Management System payment processing

National Cash Management System offers standard payment processing services

National Cash Management Systems Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Item Result
Total Online Complaints <10
Live Customer Support No
Most Common Complaint N/A

Low Complaint Total

We are currently unable to locate any NCMS reviews that accuse the company of being a ripoff or a scam. In fact, the credit card processor is showing only one NCMS complaint across various consumer protection websites. If you have your own National Cash Management Systems review to make, please do so in the comments below.

NCMS Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against NCMS. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

NCMS Customer Service Options

The NCMS website provides general phone numbers and a contact form but does not list a dedicated customer support number.

We have located multiple National Cash Management Systems customer service numbers:

(877) 370-9645- Toll-Free
(214) 544-2245 – Office
(214) 544-2246 – Fax

We will award NCMS an “A” rating in this category, but the company’s current customer support options do not qualify it as a top-rated customer service processor.

National Cash Management Systems Online Ratings

Here's How They Rate Online

Online Ratings Summary
Item Result
Total Complaints 0
Resolved Complaints 0

Clean Complaint Record

NCMS has an “A+” rating with the Better Business Bureau and was formerly BBB accredited since 2000 but is no longer accredited. The company has received 0 complaints in the past three years.

What Merchants Say

The complaint prior to our update detailed a negative experience with Payliance, NCMS’s partner high-risk processor:

Deceptive business practices. Fee Scam. Misrepresentation of fees. BUYER BEWARE. BUYER BEWARE. BUYER BEWARE. BUYER BEWARE. This payment processing company charges $1,000/month regardless of how much you use their service. In many, many instances we were only advised that we must process a minimum of $1,000/month. In December 2017, we processed $1,650. Upon receipt of the $1,000 invoice we received on 01/10/2017 I immediately called Payliance. The un-knowledgeable rep (Melissa ******* I spoke with could not explain the invoice. All she could do was condescendingly ask if I was looking at the invoice. She proceeds to advise me that we did not meet the minimum monthly processing amount of $1,000 when in reality, the invoice clearly states we processed $1,650. When I advised the rep of same and asked for an explanation I was placed on an extended hold and then finally told their services costs $1,000/month. National Cash Management Systems grossly misrepresented the fees associated with using a payment processing company, Payliance. BUYER BEWARE!

Merchants may be able to avoid negative encounters like this by limiting their search to top-rated high-risk payment processors.

An “A” Performance

Given the company’s current zero-complaint total, we agree with the BBB’s rating at this time. Merchants should note, however, that there are good reasons to be skeptical of the BBB’s rating system.

National Cash Management Systems Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Item Result
Swiped Qualified Rate 1.89% + $0.25
MOTO Rate 2.29% + $0.25
Monthly Fee $19.95
Early Termination Fee Variable
PCI Compliance Fee Variable
Equipment Lease Terms Variable

National Cash Management Systems Contract Terms

NCMS lists some of its rates and fees on its website, but it does not provide its full contract terms to the public. For new businesses, NCMS quotes a swiped per-transaction rate of 1.89% plus $0.25, a MOTO per-transaction rate of 2.29% plus $0.25, an ACH processing fee “as low as” $0.25 per transaction, and a monthly fee of $19.95. For experienced businesses, NCMS quotes a swiped per-transaction rate of 1.79% plus $0.25, a MOTO per-transaction rate of 2.19% plus $0.25, an ACH processing fee “as low as” $0.15 per transaction, and a monthly fee of $14.95. The company also claims to offer interchange-plus pricing. It does not specify whether it charges an early termination fee or supplies long-term equipment leases.

High Risk, High Fees

High-risk payment processors tend to charge higher-than-average rates due to the increased risk of chargebacks in high-risk industries. They may also enforce cash reserves to insulate themselves from fraud losses. High-risk merchants should therefore expect to receive stricter contract terms when processing payments through NCMS. We encourage merchants to check out our list of the providers of the best merchant accounts.

No Red Flags

The total absence of complaints about the company’s contract terms merits an “A” in this category, but it should be noted that we are assigning this grade without any verified knowledge of specific contract terms. It is difficult to assess at this time whether NCMS’s contract terms are competitive with the cheapest merchant accounts.

National Cash Management Systems Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Item Result
Employs Independent Resellers Yes
Advertises Deceptive Rates Yes
Discloses All Important Terms No

Inside/Outside Sales Team

NCMS appears to rely on a combination of independent resellers and in-house staff to market its services. There is no evidence at this time indicating that the company employs a large team of independent sales agents, and we are unable to locate any NCMS reviews that report unethical behavior by the company’s sales staff. We have seen one National Cash Management Systems complaint accusing one of NCMS’s partner processors of misrepresentation of fees, which we will cover in greater detail elsewhere in this review. This compares favorably to our list of best credit card processors.

NCMS Rate Quotes

NCMS lists a number of per-transaction rates and monthly fees on its website. These rates include both swiped and MOTO pricing tiers, but they are unlikely to be inclusive of the company’s full range of rates and fees. We consider these rate quotes to be slightly deceptive because they could give merchants an unrealistic expectation of the full costs they will pay. If you suspect that you are being charged undisclosed NCMS fees, we recommend seeking a third-party statement audit to eliminate hidden charges.

Our National Cash Management Systems Review Summary

Our Final Thoughts

A Reliable Option for Most Merchants

According to all available information, NCMS rates as a dependable merchant services provider for standard and high-risk businesses. There is not a lot of specific information available about the company’s ownership team or pricing at this time, but its nearly clean complaint record is a positive sign. Even when dealing with companies that rate highly by our standards, we urge merchants to thoroughly examine the terms of any contract they are given and to compare its pricing to top-rated merchant account providers.

If you found this article helpful, please share it!

Your Comments & Reviews

How Did National Cash Management Systems Treat You?

Leave a reply

Your email address will not be published. Required fields are marked *


Comments must contain details about your experience. Please do not use ALL CAPS. Self-promotion, marketing content, or contact information of any kind will not be published. By submitting a comment, you are agreeing to our Comment Policy


Copyright © 2023, Inc. (Digital Fingerprint: 0d38c6720f0d78a701b74d58653af608). Getting paid to re-write this page? Click here to earn a reward.

Any unauthorized copying and reproduction of the content of this page, including all meta data and computer code, is strictly prohibited. While the information in the above article is believed to be accurate as of its publish date, the author and publisher make no representation or warranties with respect to the accuracy, applicability, fitness, or completeness of the contents. The author and publisher shall in no event be held liable to any party for any direct, indirect, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this material, which is provided “as is,” and without warranties. Any and all use of trade names and/or marks are for identification purposes only and shall not be construed as a claim of affiliation, or otherwise, with, Inc. ("CPO") in any form. The sole purpose of the material presented herein is to alert, educate, and inform readers. It is not intended as legal or financial advice. We may earn revenue if you obtain services from a provider that we recommend. See this page to learn how we support our operations.