In this review of National Cash Management Systems (NCMS), we will provide a detailed overview of the company’s credit card processing services. We will cover the range of services they offer, including point-of-sale (POS) systems, mobile payment solutions, and e-commerce capabilities. The review will identify the types of businesses that might benefit from these services. Additionally, we will examine client and customer reviews to highlight common trends and potential concerns. The article will also address the company’s pricing structure, contract terms, and specific services provided. By the end of this review, you will have a clear understanding of whether National Cash Management Systems meets your payment processing needs.
About National Cash Management Systems
Founded in 1998, National Cash Management Systems (NCMS) is a merchant account provider that serves standard and high-risk merchants in the U.S. and overseas. The company is partnered with multiple banks both inside and outside of the U.S., but it appears to use First Data (now Fiserv) as its backend processor for domestic transactions.
National Cash Management Systems Homepage
National Cash Management Systems Products and Services
Payment Processing
National Cash Management Systems processes major debit and credit cards for a variety of business types, including high-risk businesses.
Payment Gateway
A payment gateway is an infrastructure component for businesses that process online transactions. It acts as the secure intermediary between a customer’s payment method and the merchant’s bank account, ensuring that payment data is transmitted safely and efficiently. A reliable payment gateway supports various payment methods, including credit cards, digital wallets, and more, while also providing fraud detection and prevention measures.
Virtual Terminal
A virtual terminal offers businesses the flexibility to process payments without requiring physical interaction with the customer’s card. This online tool allows merchants to manually enter payment information received over the phone, via email, or through online forms.
e-Check and ACH Processing
e-Check and ACH (Automated Clearing House) processing provide businesses with efficient and cost-effective methods for handling electronic payments directly from customers’ bank accounts. These payment options are ideal for recurring transactions, such as subscriptions or bill payments, as they offer lower processing fees compared to credit card transactions.
International Payments
International payments enable businesses to transact with customers and partners across borders, supporting the global nature of today’s marketplace. These payment solutions facilitate the acceptance of multiple currencies and often include features to manage currency conversion, cross-border fees, and international regulations.
National Cash Management System offers standard payment processing services
National Cash Management Systems Customer Reviews
Customer Reviews Summary
Total Online Complaints
<10
Live Customer Support
No
Most Common Complaint
N/A
Minimal Complaint Volume
Our extensive search found very few NCMS reviews suggesting any fraudulent or deceptive practices. This indicates that National Cash Management Systems (NCMS) maintains a generally positive reputation, with just a single complaint noted across various consumer protection platforms. We welcome and encourage you to share your own experiences with NCMS in the comments below, whether they are positive or address concerns.
NCMS Legal Status
Our investigation reveals no current class-action lawsuits or FTC complaints filed against NCMS. For merchants who have concerns or grievances and prefer an alternative to litigation, we recommend reporting the matter to appropriate supervisory organizations.
National Cash Management Systems Customer Satisfaction Ratings
Online Ratings Summary
Total Complaints
0
Resolved Complaints
0
Clean Complaint Record
NCMS has an “A+” rating with the Better Business Bureau and was formerly BBB accredited since 2000 but is no longer accredited. The company has received 0 complaints in the past three years.
What Merchants Say
The complaint prior to our update detailed a negative experience with Payliance, NCMS’s partner high-risk processor:
Deceptive business practices. Fee Scam. Misrepresentation of fees. BUYER BEWARE. BUYER BEWARE. BUYER BEWARE. BUYER BEWARE. This payment processing company charges $1,000/month regardless of how much you use their service. In many, many instances we were only advised that we must process a minimum of $1,000/month. In December 2017, we processed $1,650. Upon receipt of the $1,000 invoice we received on 01/10/2017 I immediately called Payliance. The un-knowledgeable rep (Melissa ******* I spoke with could not explain the invoice. All she could do was condescendingly ask if I was looking at the invoice. She proceeds to advise me that we did not meet the minimum monthly processing amount of $1,000 when in reality, the invoice clearly states we processed $1,650. When I advised the rep of same and asked for an explanation I was placed on an extended hold and then finally told their services costs $1,000/month. National Cash Management Systems grossly misrepresented the fees associated with using a payment processing company, Payliance. BUYER BEWARE!
Given the company’s current zero-complaint total, we agree with the BBB’s rating at this time. Merchants should note, however, that there are good reasons to be skeptical of the BBB’s rating system.
National Cash Management Systems Fees, Rates & Contract
Rates & Fees Summary
Swiped Qualified Rate
1.89% + $0.25
MOTO Rate
2.29% + $0.25
Monthly Fee
$19.95
Early Termination Fee
Variable
PCI Compliance Fee
Variable
Equipment Lease Terms
Variable
National Cash Management Systems Contract Terms
NCMS lists some of its rates and fees on its website, but it does not provide its full contract terms to the public. For new businesses, NCMS quotes a swiped per-transaction rate of 1.89% plus $0.25, a MOTO per-transaction rate of 2.29% plus $0.25, an ACH processing fee “as low as” $0.25 per transaction, and a monthly fee of $19.95. For experienced businesses, NCMS quotes a swiped per-transaction rate of 1.79% plus $0.25, a MOTO per-transaction rate of 2.19% plus $0.25, an ACH processing fee “as low as” $0.15 per transaction, and a monthly fee of $14.95. The company also claims to offer interchange-plus pricing. It does not specify whether it charges an early termination fee or supplies long-term equipment leases.
High Risk, High Fees
High-risk payment processors tend to charge higher-than-average rates due to the increased risk of chargebacks in high-risk industries. They may also enforce cash reserves to insulate themselves from fraud losses. High-risk merchants should therefore expect to receive stricter contract terms when processing payments through NCMS. We encourage merchants to check out our list of the providers of the best merchant accounts.
No Red Flags
The total absence of complaints about the company’s contract terms merits an “A” in this category, but it should be noted that we are assigning this grade without any verified knowledge of specific contract terms. It is difficult to assess at this time whether NCMS’s contract terms are competitive with the cheapest merchant accounts.
National Cash Management Systems Employee Reviews & Sales Practices
Jobs & Marketing Summary
Employs Independent Resellers
Yes
Advertises Deceptive Rates
Yes
Discloses All Important Terms
No
Inside/Outside Sales Team
NCMS appears to rely on a combination of independent resellers and in-house staff to market its services. There is no evidence at this time indicating that the company employs a large team of independent sales agents, and we are unable to locate any NCMS reviews that report unethical behavior by the company’s sales staff. We have seen one National Cash Management Systems complaint accusing one of NCMS’s partner processors of misrepresentation of fees, which we will cover in greater detail elsewhere in this review. This compares favorably to our list ofbest credit card processors.
NCMS Rate Quotes
NCMS lists a number of per-transaction rates and monthly fees on its website. These rates include both swiped and MOTO pricing tiers, but they are unlikely to be inclusive of the company’s full range of rates and fees. We consider these rate quotes to be slightly deceptive because they could give merchants an unrealistic expectation of the full costs they will pay. If you suspect that you are being charged undisclosed NCMS fees, we recommend seeking a third-party statement audit to eliminate hidden charges.
National Cash Management Systems Review Summary
Based on all currently available information, NCMS stands out as a reliable merchant services provider catering to both standard and high-risk businesses. While specific details about the company’s ownership team or pricing remain scarce, its nearly spotless complaint record is a reassuring sign of its commitment to customer satisfaction. Despite this encouraging indication, we advise merchants to meticulously review the terms of any contract provided. Ensure the terms align with your business needs, and compare pricing against top-rated merchant account providers to secure the most favorable conditions. Even highly rated companies can have unique contract details, and careful evaluation is crucial for avoiding unexpected challenges down the road. A thoughtful comparison will help you make an informed choice that best supports your business goals.
Contact National Cash Management Systems
Contact & Customer Support
President and CEO
Scott Lewis
Headquarters
6800 Weiskopf Ave Ste 150, McKinney, TX 75070
Toll-Free Customer Service
(877) 370-9645
Office
(214) 544-2245
Fax
(214) 544-2246
Website
ncms-inc.com
Top Performing National Cash Management Systems Competitors
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