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National Cash Management Systems Review: Fees, Complaints & Lawsuits
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A Full-Service Merchant Account Provider
Founded in 1998, National Cash Management Systems (NCMS) is a merchant account provider that serves standard and high-risk merchants in the U.S. and overseas. The company is partnered with multiple banks both inside and outside of the U.S., but it appears to use First Data (now Fiserv) as its backend processor for domestic transactions.
National Cash Management Systems Payment Processing
National Cash Management Systems processes all major debit and credit cards for most business types, including high-risk businesses. Their services include access to payment gateways and virtual terminals, e-check and ACH processing, and international payments.
National Cash Management Systems Location & Ownership
National Cash Management Systems is headquartered at 6800 Weiskopf Ave Ste 150, McKinney, TX 75070, and is a registered ISO/MSP of Wells Fargo Bank NA, Walnut Creek, CA. Scott Lewis is the president and CEO of National Cash Management Systems.
National Cash Management Systems Review Table of Contents
- Costs & Contract: National Cash Management Systems offers variable pricing depending on the length of time a business has been operating.
- Complaints & Service: National Cash Management Systems complaints number fewer than 10 on public complaints forums.
- BBB Rating: National Cash Management Systems currently has an “A+” rating with the Better Business Bureau and has received 0 complaints in the last three years.
- Sales & Marketing: National Cash Management Systems does not appear to hire independent sales agents and has not received any complaints about its sales practices.
- Rates & Fees: How Merchants Got The Best Rates With National Cash Management Systems
National Cash Management Systems Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||<10|
|Live Customer Support||No|
|Most Common Complaint||N/A|
Low Complaint Total
We are currently unable to locate any NCMS reviews that accuse the company of being a ripoff or a scam. In fact, the credit card processor is showing only one NCMS complaint across various consumer protection websites. If you have your own National Cash Management Systems review to make, please do so in the comments below.
We have not found any outstanding class-action lawsuits or FTC complaints filed against NCMS. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
NCMS Customer Service Options
The NCMS website provides general phone numbers and a contact form but does not list a dedicated customer support number.
We have located multiple National Cash Management Systems customer service numbers:
(877) 370-9645- Toll-Free
(214) 544-2245 – Office
(214) 544-2246 – Fax
We will award NCMS an “A” rating in this category, but the company’s current customer support options do not qualify it as a top-rated customer service processor.
National Cash Management Systems Online Ratings
Here's How They Rate Online
Clean Complaint Record
NCMS has an “A+” rating with the Better Business Bureau and was formerly BBB accredited since 2000 but is no longer accredited. The company has received 0 complaints in the past three years.
What Merchants Say
The complaint prior to our update detailed a negative experience with Payliance, NCMS’s partner high-risk processor:
Deceptive business practices. Fee Scam. Misrepresentation of fees. BUYER BEWARE. BUYER BEWARE. BUYER BEWARE. BUYER BEWARE. This payment processing company charges $1,000/month regardless of how much you use their service. In many, many instances we were only advised that we must process a minimum of $1,000/month. In December 2017, we processed $1,650. Upon receipt of the $1,000 invoice we received on 01/10/2017 I immediately called Payliance. The un-knowledgeable rep (Melissa ******* I spoke with could not explain the invoice. All she could do was condescendingly ask if I was looking at the invoice. She proceeds to advise me that we did not meet the minimum monthly processing amount of $1,000 when in reality, the invoice clearly states we processed $1,650. When I advised the rep of same and asked for an explanation I was placed on an extended hold and then finally told their services costs $1,000/month. National Cash Management Systems grossly misrepresented the fees associated with using a payment processing company, Payliance. BUYER BEWARE!
Merchants may be able to avoid negative encounters like this by limiting their search to top-rated high-risk payment processors.
An “A” Performance
Given the company’s current zero-complaint total, we agree with the BBB’s rating at this time. Merchants should note, however, that there are good reasons to be skeptical of the BBB’s rating system.
National Cash Management Systems Fees, Rates & Costs
A Closer Look at The Contract
|Swiped Qualified Rate||1.89% + $0.25|
|MOTO Rate||2.29% + $0.25|
|Early Termination Fee||Variable|
|PCI Compliance Fee||Variable|
|Equipment Lease Terms||Variable|
National Cash Management Systems Contract Terms
NCMS lists some of its rates and fees on its website, but it does not provide its full contract terms to the public. For new businesses, NCMS quotes a swiped per-transaction rate of 1.89% plus $0.25, a MOTO per-transaction rate of 2.29% plus $0.25, an ACH processing fee “as low as” $0.25 per transaction, and a monthly fee of $19.95. For experienced businesses, NCMS quotes a swiped per-transaction rate of 1.79% plus $0.25, a MOTO per-transaction rate of 2.19% plus $0.25, an ACH processing fee “as low as” $0.15 per transaction, and a monthly fee of $14.95. The company also claims to offer interchange-plus pricing. It does not specify whether it charges an early termination fee or supplies long-term equipment leases.
High Risk, High Fees
High-risk payment processors tend to charge higher-than-average rates due to the increased risk of chargebacks in high-risk industries. They may also enforce cash reserves to insulate themselves from fraud losses. High-risk merchants should therefore expect to receive stricter contract terms when processing payments through NCMS. We encourage merchants to check out our list of the providers of the best merchant accounts.
No Red Flags
The total absence of complaints about the company’s contract terms merits an “A” in this category, but it should be noted that we are assigning this grade without any verified knowledge of specific contract terms. It is difficult to assess at this time whether NCMS’s contract terms are competitive with the cheapest merchant accounts.
National Cash Management Systems Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Employs Independent Resellers||Yes|
|Advertises Deceptive Rates||Yes|
|Discloses All Important Terms||No|
Inside/Outside Sales Team
NCMS appears to rely on a combination of independent resellers and in-house staff to market its services. There is no evidence at this time indicating that the company employs a large team of independent sales agents, and we are unable to locate any NCMS reviews that report unethical behavior by the company’s sales staff. We have seen one National Cash Management Systems complaint accusing one of NCMS’s partner processors of misrepresentation of fees, which we will cover in greater detail elsewhere in this review. This compares favorably to our list of best credit card processors.
NCMS Rate Quotes
NCMS lists a number of per-transaction rates and monthly fees on its website. These rates include both swiped and MOTO pricing tiers, but they are unlikely to be inclusive of the company’s full range of rates and fees. We consider these rate quotes to be slightly deceptive because they could give merchants an unrealistic expectation of the full costs they will pay. If you suspect that you are being charged undisclosed NCMS fees, we recommend seeking a third-party statement audit to eliminate hidden charges.
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