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Before You Sign: Full Review of National Cash Management Systems

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All mentions of rate and fee costs are estimations based on publicly available information and client feedback. Actual costs may vary based on a variety of factors unique to your business.

National Cash Management Systems

Rating
A
5/5
full starfull starfull starfull starfull star

Pros and Cons of National Cash Management Systems

Pros

High-risk merchant support
International payment processing
Virtual terminal access
Secure payment gateway
Positive BBB rating

Cons

Undisclosed contract terms
Potential hidden fees
Equipment leasing options
Possible cancellation fees
No 24/7 support

Overview

In this review of National Cash Management Systems (NCMS), we take a closer look at the company’s credit card processing services. Their offerings include point-of-sale systems, mobile payment options, and e-commerce features designed to support a variety of businesses. We’ll highlight which types of businesses may benefit most from these services. We’ll also review client and customer feedback to identify common trends and concerns. In addition, we’ll cover pricing, contract terms, and included services. By the end, you’ll know whether National Cash Management Systems is the right fit for your payment processing needs.

About National Cash Management Systems

Screen Capture of National Cash Management Systems Homepage
National Cash Management Systems Homepage

Founded in 1998, National Cash Management Systems (NCMS) is a merchant account provider that serves standard and high-risk merchants in the U.S. and overseas. The company is partnered with multiple banks both inside and outside of the U.S., but it appears to use First Data (now Fiserv) as its backend processor for domestic transactions.

Products & Merchant Services

Payment Processing

National Cash Management Systems processes major debit and credit cards for a variety of business types, including high-risk businesses.

Payment Gateway

A payment gateway is an infrastructure component for businesses that process online transactions. It acts as the secure intermediary between a customer’s payment method and the merchant’s bank account, ensuring that payment data is transmitted safely and efficiently. A reliable payment gateway supports various payment methods, including credit cards, digital wallets, and more, while also providing fraud detection and prevention measures.

Virtual Terminal

A virtual terminal offers businesses the flexibility to process payments without requiring physical interaction with the customer’s card. This online tool allows merchants to manually enter payment information received over the phone, via email, or through online forms.

e-Check and ACH Processing

e-Check and ACH (Automated Clearing House) processing provide businesses with efficient and cost-effective methods for handling electronic payments directly from customers’ bank accounts. These payment options are ideal for recurring transactions, such as subscriptions or bill payments, as they offer lower processing fees compared to credit card transactions.

International Payments

International payments enable businesses to transact with customers and partners across borders, supporting the global nature of today’s marketplace. These payment solutions facilitate the acceptance of multiple currencies and often include features to manage currency conversion, cross-border fees, and international regulations.

Customer Reviews & Sentiment

Minimal Complaint Volume

Our extensive search found very few NCMS reviews suggesting any fraudulent or deceptive practices. This indicates that National Cash Management Systems (NCMS) maintains a generally positive reputation, with just a single complaint noted across various consumer protection platforms. We welcome and encourage you to share your own experiences with NCMS in the comments below, whether they are positive or address concerns.

NCMS Legal Status

Our investigation reveals no current class-action lawsuits or FTC complaints filed against NCMS. For merchants who have concerns or grievances and prefer an alternative to litigation, we recommend reporting the matter to appropriate supervisory organizations.

Industry Scores & User Ratings

Online Ratings Summary
PaymentPop5
BBB RatingN/A

PaymentPop Rating for National Cash Management Systems

Negative Feedback

There are no negative reviews published about National Cash Management Systems on the PaymentPop website.

Positive Feedback

I’ve been working with National Cash Management Systems for a few months now, and I’m thoroughly impressed with their service. Their team is knowledgeable, responsive, and always willing to go the extra mile to help me manage my cash flow. The platform is user-friendly and provides real-time updates, making it easy to track my transactions and stay on top of my finances. The customer support team is also super helpful – they respond quickly to my questions and concerns, and have even offered valuable advice to help me optimize my cash management. Overall, I’m really happy with the level of service I’ve received from National Cash Management Systems, and I would definitely recommend them to anyone looking for a reliable and efficient cash management solution.

National Cash Management Systems BBB Rating

NCMS has an “A+” rating with the Better Business Bureau and was formerly BBB accredited since 2000 but is no longer accredited. The company has received 0 complaints in the past three years.

What Merchants Say

The complaint prior to our update detailed a negative experience with Payliance, NCMS’s partner high-risk processor:

Deceptive business practices. Fee Scam. Misrepresentation of fees. BUYER BEWARE. BUYER BEWARE. BUYER BEWARE. BUYER BEWARE. This payment processing company charges $1,000/month regardless of how much you use their service. In many, many instances we were only advised that we must process a minimum of $1,000/month. In December 2017, we processed $1,650. Upon receipt of the $1,000 invoice we received on 01/10/2017 I immediately called Payliance. The un-knowledgeable rep (Melissa ******* I spoke with could not explain the invoice. All she could do was condescendingly ask if I was looking at the invoice. She proceeds to advise me that we did not meet the minimum monthly processing amount of $1,000 when in reality, the invoice clearly states we processed $1,650. When I advised the rep of same and asked for an explanation I was placed on an extended hold and then finally told their services costs $1,000/month. National Cash Management Systems grossly misrepresented the fees associated with using a payment processing company, Payliance. BUYER BEWARE!

Merchants may be able to avoid negative encounters like this by limiting their search to top-rated high-risk payment processors.

An “A” Performance

Given the company’s current zero-complaint total, we agree with the BBB’s rating at this time. Merchants should note, however, that there are good reasons to be skeptical of the BBB’s rating system.

Processing Rates & Fees

National Cash Management Systems Contract Terms

NCMS lists some of its rates and fees on its website, but it does not provide its full contract terms to the public. For new businesses, NCMS quotes a swiped per-transaction rate of 1.89% plus $0.25, a MOTO per-transaction rate of 2.29% plus $0.25, an ACH processing fee “as low as” $0.25 per transaction, and a monthly fee of $19.95. For experienced businesses, NCMS quotes a swiped per-transaction rate of 1.79% plus $0.25, a MOTO per-transaction rate of 2.19% plus $0.25, an ACH processing fee “as low as” $0.15 per transaction, and a monthly fee of $14.95. The company also claims to offer interchange-plus pricing. It does not specify whether it charges an early termination fee or supplies long-term equipment leases.

High Risk, High Fees

High-risk payment processors tend to charge higher-than-average rates due to the increased risk of chargebacks in high-risk industries. They may also enforce cash reserves to insulate themselves from fraud losses. High-risk merchants should therefore expect to receive stricter contract terms when processing payments through NCMS. We encourage merchants to check out our list of the providers of the best merchant accounts.

No Red Flags

The total absence of complaints about the company’s contract terms merits an “A” in this category, but it should be noted that we are assigning this grade without any verified knowledge of specific contract terms. It is difficult to assess at this time whether NCMS’s contract terms are competitive with the cheapest merchant accounts.

Employee Reviews & Sales Practices

Inside/Outside Sales Team

NCMS appears to rely on a combination of independent resellers and in-house staff to market its services. There is no evidence at this time indicating that the company employs a large team of independent sales agents, and we are unable to locate any NCMS reviews that report unethical behavior by the company’s sales staff. We have seen one National Cash Management Systems complaint accusing one of NCMS’s partner processors of misrepresentation of fees, which we will cover in greater detail elsewhere in this review. This compares favorably to our list ofbest credit card processors.

NCMS Rate Quotes

NCMS lists a number of per-transaction rates and monthly fees on its website. These rates include both swiped and MOTO pricing tiers, but they are unlikely to be inclusive of the company’s full range of rates and fees. We consider these rate quotes to be slightly deceptive because they could give merchants an unrealistic expectation of the full costs they will pay. If you suspect that you are being charged undisclosed NCMS fees, we recommend seeking a third-party statement audit to eliminate hidden charges.

National Cash Management Systems Competitors

Compare National Cash Management Systems to competitors that earned top marks.

Bottom Line

Based on all currently available information, NCMS stands out as a reliable merchant services provider catering to both standard and high-risk businesses. While specific details about the company’s ownership team or pricing remain scarce, its nearly spotless complaint record is a reassuring sign of its commitment to customer satisfaction. Despite this encouraging indication, we advise merchants to meticulously review the terms of any contract provided. Ensure the terms align with your business needs, and compare pricing against top-rated merchant account providers to secure the most favorable conditions. Even highly rated companies can have unique contract details, and careful evaluation is crucial for avoiding unexpected challenges down the road. A thoughtful comparison will help you make an informed choice that best supports your business goals.

Read Actual User Reviews

All user reviews have been moved to our partner, PaymentPop.com

Contact National Cash Management Systems

Contact & Customer Support
President and CEOScott Lewis
Headquarters6800 Weiskopf Ave Ste 150, McKinney, TX 75070
Toll-Free Customer Service(877) 370-9645
Office(214) 544-2245
Fax(214) 544-2246
Websitencms-inc.com