Patriot Payment Group Review
UPDATE 2/4/2019: The Patriot Payment Group website is currently unavailable, and it appears that the site has been down since mid-2016. All available evidence indicates that Patriot Payment Group is no longer an active brand. The lone executive-level employee that has been publicly associated with Patriot Payment Group now appears to work at a company called PayDyne, LLC (topratedpointofsale.com). If you have any information about Patriot Payment Group’s current status (including any DBAs or rebrandings), please share it in the comment section below this review.
Patriot Payment Group and North American Bancard were ordered to pay a $3.7 million class action settlement in April 2017 after a merchant alleged that the company engaged in illegal telemarketing. Details of the settlement can be found here.
Patriot Payment Group (patriotpaymentgroup.com) is a merchant account provider headquartered in Dallas, Texas. “Powered” by PayProTec, Patriot Payment Group resells North American Bancard products and services. Patriot Payment Group is a registered ISO/MSP of Wells Fargo Bank, N.A., Walnut Creek, California, and is headquartered at 12100 Ford Road, Suite 200, Dallas, Texas 75234. The Better Business Bureau lists Jose Amador as the principal for Patriot Payment Group.
Patriot Payment Group Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||10+|
|Live Customer Support||Yes|
|Most Common Complaint||N/A|
There are over ten negative Patriot Payment Group reviews to be found on the usual consumer protection websites, and one of these complaints specifically accuses the company of being a scam. Two of the total complaints have been filed by the company’s former employees rather than merchants, and these reviews mention an unsupportive work environment with unreliable pay, poor business ethics, and unqualified leads. Merchant complaints about the company mention undisclosed fees, high prices, annoying telephone calls, and difficulty reaching customer support. Patriot Payment Group lists a phone number on its website, but it’s unclear whether this phone line is intended for merchant support.
Patriot Payment Group Online Ratings
Here's How They Rate Online
Online Ratings Summary
|Product & Service Complaints||2|
|Billing & Collection Complaints||2|
|Advertising & Sales Complaints||4|
|Guarantee & Warranty Complaints||0|
Patriot Payment Group currently has an “F” rating with the Better Business Bureau based on eight complaints received since April 2014. Four complaints were related to advertising or sales, two were categorized as product or service problems, and two had to do with billing or collection. Patriot Payment Group successfully resolved three of the complaints, while one either was resolved to the customer’s dissatisfaction or did not receive a final response from the complainant. The remaining four received no response from Patriot Payment Group, and the BBB cites these complaints as the main factor lowering the company’s score to an “F.” Considering that half of the company’s complaints have been ignored, we see no reason to adjust the BBB’s rating at this time.
Patriot Payment Group Fees, Rates & Costs
A Closer Look at The Contract
|Early Termination Fee||Variable|
|PCI Compliance Fee||Variable|
|Equipment Lease Terms||Variable|
There is very little public information available regarding the standard Patriot Payment Group contract at this time. The company does not list its pricing on its website, but multiple merchant complaints describe multiyear agreements with the aforementioned $12.95 monthly minimum fee and $79.95 annual fee as well as early termination fees of up to $495. One complaint mentions a liquidated damages termination fee, but it’s unclear if this a standard condition of the company’s contract. It is likely that the company’s agents have the freedom to alter the contract terms to a significant degree. The available complaints cite contract terms that are average or more expensive than average for the industry, so we have reduced the company’s score in this section to a “C-.” If you have any information regarding the standard Patriot Payment Group contract, please share it in the comment section below.
Patriot Payment Group Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Employs Independent Resellers||Yes|
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||No|
Patriot Payment Group appears to primarily market itself through a combination of independently contracted sales reps and telemarketing. The use of these sales tactics is commonly linked to elevated complaint rates, and we have found a handful of Patriot Payment Group merchant complaints that mention nondisclosure of fees and persistent telemarketing by the company’s agents. Merchants specifically cite nondisclosure of the company’s monthly minimum fee of $12.95 and its annual fee of $79.95. To its credit, Patriot Payment Group does not appear to list any deceptive rate quotes or misleading offers in its official materials.
Copyright © 2023 CardPaymentOptions.com, Inc. (Digital Fingerprint: 0d38c6720f0d78a701b74d58653af608). Getting paid to re-write this page? Click here to earn a reward.
Any unauthorized copying and reproduction of the content of this page, including all meta data and computer code, is strictly prohibited. While the information in the above article is believed to be accurate as of its publish date, the author and publisher make no representation or warranties with respect to the accuracy, applicability, fitness, or completeness of the contents. The author and publisher shall in no event be held liable to any party for any direct, indirect, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this material, which is provided “as is,” and without warranties. Any and all use of trade names and/or marks are for identification purposes only and shall not be construed as a claim of affiliation, or otherwise, with CardPaymentOptions.com, Inc. ("CPO") in any form. The sole purpose of the material presented herein is to alert, educate, and inform readers. It is not intended as legal or financial advice. We may earn revenue if you obtain services from a provider that we recommend. See this page to learn how we support our operations.