Agree with our rating?
Tell us about your experience with PayProTec in the comment section below.
(800) 360-2591
Company Overview
PayProTec, formerly registered as Payment Processing Technologies, LLC, is a small but growing merchant account provider that serves over 10,000 merchants across a wide range of industries. PayProTec appears to resell the services of or is otherwise affiliated with North American Bancard.
Credit Card Processing
PayProTec provides businesses with the ability to accept credit and debit card payments both in-store and online. They offer a variety of processing solutions, including point-of-sale (POS) systems, virtual terminals, and mobile processing.
Payment Gateway
PayProTec’s payment gateway allows businesses to securely process credit and debit card transactions online. The gateway is compatible with a variety of e-commerce platforms and shopping carts.
EMV Compliance
PayProTec helps businesses ensure they are EMV compliant by providing them with the latest chip-enabled terminals and educating them on best practices for card acceptance.
Gift and Loyalty Card Programs
PayProTec offers customizable gift and loyalty card programs to help businesses attract and retain customers.
Check Processing
PayProTec provides businesses with the ability to process checks electronically, which can save time and reduce the risk of fraud.
Mobile Payment Processing
PayProTec’s mobile payment processing solutions allow businesses to accept payments on-the-go using smartphones or tablets.
Merchant Cash Advance
PayProTec offers merchant cash advances, which provide businesses with funding based on their future credit card sales.
PayProTec Point of Sale
In addition to merchant accounts, the company offers a multitude of POS solutions through Paradise POS, HotSauce, Growthzilla, Linga POS, NCR Silver, Revel Systems, and Vend. Each of the company’s POS partnerships specializes in different industries ranging from hospitality to retail. The company also provides e-commerce solutions through Magento, Shopify, OpenCart, and WooCommerce, among others.
Not Affiliated With PayProtec Oregon
There appears to be some confusion between PayProTec, a Warsaw, Indiana-based company, and a formerly affiliated company of Securus Payments that went by the name PayProtec. The latter company was based in Portland, Oregon, and, as far as we can ascertain, was unrelated to PayProTec of Indiana.
Location & Ownership
PayProTec is a registered ISO/MSP of Wells Fargo Bank, N.A., Walnut Creek, CA; The Bancorp Bank, Philadelphia, PA; and BMO Harris N.A., Chicago, IL. Established in 2006, the company is headquartered in Warsaw, Indiana, at 929 E. Center Street and Matt Hoskins is the president and CEO of PayProTec.
Table of Contents
- Costs & Contract: Appears to offer a multi-year contract through North American Bancard with…
- Complaints & Service: Complaints number at least 10 on…
- BBB Rating: Has an “A+” rating and has received 2 complaints and 2 reviews in the past 3 years. The company has been…
- Sales & Marketing: Appears to hire independent sales agents but has received only…
PayProTec Reviews and Complaints
Here's What Their Clients Say
Complaint Summary
|
Total Online Complaints
10+
|
Live Customer Support
Yes
|
Most Common Complaint
N/A
|
|
Recent Lawsuits
No
|
Low Complaint Total
We have located approximately 30 PayProTec reviews across various consumer protection websites, some of which accuse the company of being a ripoff or scam. We have done our best to exclude complaints filed against PayProTec Oregon, but it is possible that some merchants have posted negative reviews on the wrong profile. PayProTec’s low complaint rate is a positive sign for the company, but its affiliation with North American Bancard suggests that some PayProTec reviews could instead be funneled to North American Bancard’s online profiles. The available complaints cite a variety of seemingly isolated incidents with no clear theme (“I was told that I would be reinbursted for the early termination fee from my previous processor,” “Early termination fee, minimum of $295, and it takes 30 days to cancel, so I have an extra month of fees.”). If you have your own PayProTec review to make, please do so in the comments below.
PayProTec Lawsuits and Fines
We have not found any outstanding class-action lawsuits or FTC complaints filed against PayProTec. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
PayProTec Customer Support Options
The PayProTec website provides live chat support and a small knowledge base, but it does not offer phone or email customer support.
PayProTec Customer Service Number
- (800) 360-2591 – Toll-Free Customer Support
Other Support Options
- Customer support chatbot
This falls short of our expectations of the top-rated merchant account providers for great customer service, and it may be a dealbreaker for merchants who require more immediate contact information.
PayProTec BBB Rating and Report
Our Better Business Bureau Profile Assessment
BBB Summary
|
Total Complaints
2
|
Resolved Complaints
2
|
Unresolved Complaints
0
|
|
Response Rate
100%
|
Under 10 Complaints
PayProTec has been an accredited business of the Better Business Bureau since 2008 and currently has an “A+” rating. PayProTec’s page shows 2 complaints filed in the last 36 months. Of these, both complaints were resolved to the satisfaction of the merchant.
What Merchants Say
PayProTec has also received 2 negative informal reviews to its BBB profile. The most recent review describes difficulty canceling:
Horrible company. You cannot get your account closed. I would never recommend this company.
Merchants establishing their processing accounts should seek out the best merchant accounts for e-commerce solutions.
An “A” Performance
Given PayProTec’s complaint total and resolution ratio, we agree with the BBB’s rating at this time.
PayProTec Fees and Rates
A Closer Look at the Contract
Cost Summary
|
Cancellation Penalties
Yes
|
Monthly & Annual Fees
Yes
|
Processing Rates
Variable
|
|
Equipment Leases
Yes
|
Multi-Year Contract
The standard PayProTec contract offered through First Data (Fiserv) lists a $95 setup fee, a $79 annual fee, a $25 monthly minimum fee, a $10 monthly basic service fee, and a tiered pricing schedule. It is unclear how long the standard term length is for a PayProTec contract, but we have seen merchant complaints describing a long-term agreement with a $900 cancellation fee. This agreement also includes a mention of North American Bancard in very small print, which all but confirms an association between the two companies.
Virtual Terminal and Payment Gateway Pricing
In addition to its storefront payment processing services, PayProTec also dedicates a portion of its website that advertises its virtual terminal and payment gateway services. PayProTec rates for e-commerce transactions will vary depending on the merchant but each will be assessed a transaction of fee between 1.00% – 4.99% plus $0.10. According to the company’s contract, a monthly gateway fee of $20 is also charged to merchants. Additional PayProTec fees including technical support fees and batch fees may apply to these e-commerce services.
Equipment Lease Complaints
We have found one PayProTec complaint that names Northern Leasing Systems as PayProTec’s equipment lease provider, but the payment processor’s response to this complaint indicated that a company named Mazuma (which may be affiliated with the Oregon-based PayProtec) actually established this account. It is unclear whether PayProTec of Indiana has an equipment leasing partnership with Northern Leasing. Regardless, merchants are encouraged to purchase equipment for a fair market rate whenever possible rather than lease it. Overall, PayProTec contract terms are close to credit card processing industry averages, and we have therefore scored them as such. We also encourage merchants to check out our list of the providers of the best merchant accounts.
PayProTec Jobs and Employment
Hiring Standards and Ethical Marketing Assessment
Key Points
|
Uses Independent Resellers
Yes
|
Telemarketing
Yes
|
Misleading Marketing
Yes
|
|
Discloses All Important Terms
No
|
Outside Sales Team
According to a post from a PayProTec representative in the comment section of this review, PayProTec employs independent sales agents to market its services. This is a common practice within the industry that often results in an untrained and unregulated sales force, and, as a result, more complaints. Although some independent sales agents may be completely transparent about contract terms, it is our policy to hold the parent company responsible for the behavior of all of its agents. We have found a few negative PayProTec reviews about its sales team, and there does not appear to be a systemic issue with misrepresented rates and fees at the company. This compares favorably to our list of best credit card processors.
EPX EDGE Cash Discount Program
PayProTec has recently launched a cash discount pricing plan called “EPX EDGE” that enables businesses to assess a surcharge to customers who pay with a credit or debit card in order to offset the merchant’s processing fees. This plan has generated a few complaints from merchants who appear to be confused about how it works. We have seen no evidence that PayProTec misrepresents the way that its cash discount program works, but business owners are advised to make sure they understand the nuances of cash discounts and surcharges before signing up.
PayProTec Rate Quotes
At the time of a previous update, the PayProTec website included a “Rates” page that detailed the card present and keyed transaction rates offered by the company. Unfortunately, this page only displayed the “Qualified” rates and failed to mention the “Mid-Qualified” and “Non-Qualified” rates that merchants will pay for the majority of their transactions. We consider this type of rate quoting to be deceptive since it might give clients an unrealistic expectation of the rates they’ll pay under a PayProTec contract. The removal of this page has improved the company’s rating to an “A” in this section, but business owners should still ensure that they are receiving a full rate schedule when dealing with this company.
PayProTec Review Summary
Our Final Thoughts and Opinions
PayProTec rates as an above-average credit card processing provider according to our rating standards. The company can improve its rating by offering more flexible contract terms and revising its hiring practices to ensure greater control over its agents. As always, business owners are encouraged to thoroughly compare the conditions of any contract they sign to those offered by top-rated merchant services providers.
If you found this article helpful, please share it!
Randy Thompson
THESE PEOPLE ARE CRIMINALS. DO NOT DO BUSINESS WITH THESE PEOPLE. THEY DO NOTHING BUT SCREW PEOPLE OVER.
Deb
This company has been difficult to deal with since we started 1.5 months ago. Charges are increasing on a regular basis. We are trying to cancel but it has been impossible! Do not go with them! The worst part is the sales dept that refers them – ” Merchant Services” but the email address is “Theadaragroup” Absolutely horrible, and will say anything to get a sale.
Jay
Signed up with them last May 2022. I told the sales rep I am a service company and I am busier in the summer months and slow in the winter months. I told her I may have no credit card sales for months at a time and then a lot of sales. She never mentioned anything about a minimum sales or additional charges will be added. She told me the A920 machine is free. 2% of all sales and 24.95 per month for the service and an additional 9.95 for the internet portal of the A920. That’s it. 35.00 per month. Well after 3 months my credit sales got lower because I am in my slow months and looking at my statements I noticed I am paying 63.95 per month and a rate of 2.80%. Last month I had 1 sale at $435.00. They took out $73.92 in fees from that one sale. I also mentioned to the sales rep that on the contract it says 3 years minimum. I told her I cannot sign up for 3 years. She replied and said DON’T WORRY that doesn’t pertain to you. You have a Tier1 Month to Month cancel anytime contract. So I told her to change it and she again said DON’T WORRY. Well I went to cancel my agreement because this sales person lied to me, Never explained anything in detail just to get a sale and the cancellation department said $795.00 early termination fee. I again said your sales person is a liar and she should pay for this not me I can’t. She said she was going to go back and listen to the phone conversations between me and the sales person. I told her she will not here anything about minimum fees and additional charges if you don’t do enough business. She never mentioned it to me. If she comes back and tells me that the sales rep did explain this then I want to hear that conversation…Rip off company…They are rude. They hang up on you and never get back to you as soon as you have a issue. Please help!
Cyndi
DO NOT USE THIS COMPANY: Payprotec offers low rates and NO contract. Then my FIRST bill. Rate went from .50 and .10 to 3.96% and 149.00 annual service for their service for 3 years! Messages have been left w/ sales rep and every dept, NO respond. Spoke with a person after 11 days. I wanted to cancel my service. I could FOR 795.00. For a No contract? The person the phone told me “I just work here; I don’t make the rule” I was not with this company a month. It was clarified multiple times, no contract-you can cancel at any time. Also involved- 2 months free with another company then billed monthly (14.95 monthly) to access your own statements. BEWARE: NO SCRUPLES! BE VERY AWARE!
Regina B Alexander
Don’t sign up with these people as you will never be able to get your account cancelled.
Andy
I hope the business owner could read my honest review before open an account with this company. If you are in San Diego, CA, we could find a better merchant company than this one easily. They were rip off!!! My local said the maximum fee never never exceed 2.5% but you know what, when I have gone back all of my statement, I found all of them gone by at least 4% and some months up to 5.2% (we did not accept payment by AX or Discover from clients). Now, we switch to another company with flat rate 1.8% no monthly fee, no extra charge or junk fee. Payprotec horribly cheated!!! I am still keeping all of statements and I have an attorney reviewed my paperwork to work with them. I would not say the firm I am using now because I do not want you guys think I come from Payprotect’s competitor. Take care guys!
WATSON
I WAS WITH ANOTHER PROCESSING COMPANY AND MY RATES WERE OFF THE CHAIN AND THROUGH THE ROOF. I SWITHCHED TO PAYPROTEC AND THEY LOWERED MY RATES AND PROVIDED ME WITH NEXT DAY FUNDING FREE OF CHARGE GAVE ME MY EQUIPMENT AND SUPPLIES FREE OF CHARGE,AND GAVE ME 24/7 TECHNICAL SUPPORT. MY AGENT MS MARYANN WAS THE BEST SHE WAS VERY THOROUGH AND REALLY SEEMED TO CARE ABOUT HER MERCHANT VS BEING OUT FOR THE COMPANY OR A SALES TEAM. I HIGHLY RECOMMEND THIS COMPANY AND I KNOW FIRST HAND THAT THOSE THAT WROTE A NEGATIVE REVIEW WERE SIMPLY INDIVIDUALS WHO DIDNT WANT TO PAY WHAT THEY OWED.
CPO
Mary Ann,
Could you provide us with the name and location of your business so that we may authenticate this comment?
Brandi S
Constant run around.
After having paypro tech and completing their terms for the contract, we cancelled our services. We completed their termination agreement and returned the equipment. They have continued to charge us for the last 5 years for random monthly amounts. We have spoken to numerous people in the company to have this matter resolved. They have stated “they sent us an email” for a second signature and that they could not cancel with out it. All of a sudden the account is closed with no further action after we continue to call and request a refund for all of the fraudulent charges for services that we don’t have and on equipment that they have confirmed was returned 5 years ago.
CPO
Brandi,
This article may help: How to Cancel a Merchant Account Without Paying a Fee.
-Phillip
maritere magana
Worst Company ever, called to Follow up on a dispute, agent signed me up with 2 companies at the same time, payprotec refuses to cancel my account, keep charging me, I spoke with a Customer Service Rep Pam and yung up on me and never picked up after that, it’s a scam, they refuse to fix my account
This post will help: Cancelling a Merchant Account Contract Without Paying a Fee
-Phillip
Becca
The people are very nice when you call for a problem, which is good because you will be calling them all the time. Plus, they took $900 for a machine I had already returned, and when I called to complain, they said (and sent me an email confirming) that it would be refunded. Its taken 3 phones calls and I am still not 100% convinced I’ll have my money in 2 days when they say I will.
This post will help: Best Payment Processors for Great Customer Service
-Phillip
Lori Barrett
Terrible company. Signed us up very quickly for on line payment processing know exactly what we sell, CBD. Within 10 days we are shut down. Sales rep said, “sorry, that is over my pay grade”. Obviously was a scam to get a sale, and then it left us high and dry, no payment processing, and it takes 20 days to get a new one. Don’t use them!!!!!!!
This post will help: Best CBD Merchant Accounts
-Phillip
Jason Woods
Great team that helped me with my statup. Highly recommend them.
CPO
Hi Jason,
Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!
Paul
Hand down the absolute worst company I have tried to do business with in my 42 years on this planet. Was told no contract and no cancellation fees upon signing up. Tried to cancel today and told there will be a $900.00 cancellation fee. Never once received emails from the company due to them having an incorrect email address…I could go on and on….DO NOT DO BUSINESS WITH THESE PEOPLE.
From The Editor
This Post Might Help: Cancelling a Merchant Account Without Paying a Fee
Sergio DeCesare
Is there a -0- Start rating? Should be.
I was introduced to this company by a independent agent and I felt I was done a disservice.
Terribly run system for merchant processing.
Firsty, they took almost 2 months to “approve” me Because I was a “consultant”. I never had more than a day for approval from any other company.
2nd- their Virtual Terminal may be the worst terminal portal Ive ever seen.
Difficult to maneuver, data was either unavailable or incomplete most of the time and invoicing was unwieldy.
Lastly, the held funds for about 4 months with out warning or a legitimate reason why. No notification or any communication.
At this point I would rather not even take CC payments then have to deal with a company like this again.
My advice is NOT use an independent agent or broker for merchant services but go through your payroll company like Paychex or even through your bank.
You re going to pay through the nose for processing no matter how you slice it, but at least you can get better service or attention
From The Editor
This Post Might Help: Top All-Purpose Merchant Account Providers
Mary Ulanet
Stay away from this company! Lower than poor in customer service and reporting!!!!!
From The Editor
This Post Might Help: Best Merchant Accounts for Great Customer Service
Dean Jackson
One of worst company i ever i did business with lies and they take your money.
Oscar Alvarado
Huge RIP OFF Horrible Customer Service no follow up got lured into a 4% surcharge program and they opend 2 accounts and they are charging above 10% STAY AWAY
Jesse Wilson
I had the pleasure of speaking with two people at Payprotec which I would like to be very clear is different than PayProtec Oregon LLC/Securus. Payprotec, the company this page is referring to seems to be a very upstanding company and I am sure the better part of the bad reviews that you see here are for Payprotec Oregon/Scurus, and rightfully so. Payprotec Oregon/Securus is perhaps the most unscrupulous company I have EVER dealt with.
Please make sure you are reading reviews for Payprotec and not Payprotec Oregon LLC/Securus.
CPO
Hi Jesse,
Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!
Juan Barrera
This company does not provide you with the terms and conditions when signing up. I was told by my sales person that there was no contract. come to find out im into a 3 year contract and there are heavy penalties for breaking it. Before you sign anything with this company make sure you know what you are signing because they will make it seem like everything is ok and its not. I was also told that if i remain compliant there wouldnt be a compliance fee. Lies!!
Earlene
I agree the same happened to me, I didn’t even know who to call to cancel so I called my sales rep Michelle Malone she didn’t even give me the company phone number to call and cancel with them. She had me send the credit card machine back to her instead of the company. I called her and as soon as I ask her where the machine was she hung up and blocked me!!! Every number I call Leads to the same 3 people! Please do not sign up with this company. They will tell you anything to get you to sign up! She even pretended to be the company I was already with! Told me she was going to call the company I was with and cancel for me! I never signed a contract! I’m going to complain every where possible to expose. Payprotec you are who works for you!
Kanwal
Absolute worst company I have ever dealt with. Their agents will lie and say anything to get you to sign the contract which is disguised as a simple application fee, will NOT let you read the terms before hand and then tell you there is a $900 ETF because you’re now locked in for 3 years.
wild cody
darin docken is the biggest thief he took 2800 out for the machine I sent back from my account.
then sent me to collection for 1300 how the hell does that add up this is a scam and now im going after him he gave me a bad address he is in Portland Oregon. close to me now its his turn.
Willaim
The company that that took all the cash from your account for the terminal is not the same PayProTec that is headquartered in Warsaw Indiana.
Darin Docken
1st off yes we did sign them up and yes they leased a terminal with us which we did go over and, we ran a savings analysis with a guarantee letter which was all signed by the owner of the business and, yes they signed it and agreed upon our program. So “NO” I am not a “THIEF” nor do I steal money. I’m a man with a lot of integrity!
Kitty McCoy
Although I am no longer involved with the restaurant industry, I had the pleasure of dealing with Payprotec for the past 2 years; after having to be at the mercy of merchant reps whom I will only call money-hungry agents. When I went through no less than 3 processors in 2 years, I found that I was finally treated respectfully by the management of Payprotec. They were as good as their word. I was provided with a Free machine and the lowest rates I’d come across. Could I have found better? I don’t know, I just know that in business, you only have so much time to research so much.
Consequently, although being approached constantly by merchant service provider agents, I refused to even listen to their pitch.
josh
This company is totally the worst possible criminals who lie and deceive for money. Weather you call them Payprotec, Securus, north american bankcard, wells fargo or first data. Its all one big group of thieves.
Equipment is not free as they say. It is a very expensive lease that you cannot cancel without 20 calls and 10 emails before they respond back. Then they take money directly out of your bank without permission because you cancelled. Their machines do not work, they have no tech support or anything resembling customer service.
Ryan R signed us up with his lies and then ran away. The company will give no refund for any reason and cares nothing about its customers. Do NOT sign up with any one of their many names.
Dimitry
I wrote a review of Phone Swipe and now, of PayProTec. Here’s what happened. I added on to my phone swipe account, to support a website. Basically, a separate merchant account, it turns out.
Here are the fees I’ve been charged monthly:
Minimum Billing Fee – $25
Fixed Acquirer Network Fee $4
Monthly Basic Service Fee $10
For a grand total of $39 (in previous months it was a few bucks lower and grew over time)
Early termination fee, minimum of $295, and it takes 30 days to cancel, so I have an extra month of fees. If you like to pay fees, this is the company for you.
They’re a D in my book.
Also, note that my monthly bill has NorthAmericanBancard on it.
I wish I found this site several years ago.
Ed
Hi Debby,
PayProTec (PPT) employs independent agents and I am one of them. Unfortunately, your rep, was either unfamiliar with the program or flat out lied to you. It’s unfortunate that actions like this reflect the company directly. But, I, for one, can vouch for PPT’s integrity. I personally know their CEO, I know his values, principles and the business model he developed. Personally, if it was me, I would’ve paid your early termination fee out of my own pocket. Just to correct any misunderstandings and make sure you are a happy merchant.
For what it’s worth, I apologize for your reps actions and if I can turn your negative experience to a positive one, feel free to reach out.
Willaim
Ed,
SAME HERE! Unfortunately, there are independent sales reps that are unscrupulous and you will find them in any organization that is sales driven wether they are payment processors or not.
Sales reps like Ed and me are are hard to find it seems. I also had a long time client who closed their business and I returned their terminal for them. Being in the business for 17 years I have many, many used terminals stored in my garage. Somehow (I cant figure how) I returned the same terminal type, but not the original free terminal that was originally issued. NAB returned the terminal saying the serial numbers didn’t match and that $1,500 would be charged if the originals were not returned. To save my life I could not find that darn terminal!! My merchant was charged $1,500 and it was deducted form their account. I got out my check book and wrote my guy a check for $1,500! It was the right thing to do. It hurt, but still the right thing to do.
I’m sorry this reviewer was not treated well. He just didn’t have the right representative.
JANICE ILEEN PETERSON
So I have been charged monthly 60.97 after ending my service and they won’t get it cancelled still after calling with this complaint. I can not afford there illegal charges.
Thanks,
Janice
Debby Hayden
I switched to payprotec in November 2012. My salesman was Alleb Burns. I was told that I would be reinbursted for the early termination fee from my previous processor. I was not told that there was a mininum amount that had to be charged out per month for my reinburstment. I called and was told I would need a bank statement showing where they had charged me for the termaination fee. I calledI was on hold for 30 minutes and was told I didn”t qualify for reinburstment, as I am a small business and don’t have the minumim charges. I would never have switched if I had known this. I feel I was not told the whole and complete story. I do not feel this company is reputible, I would not reconmend it to anyone and would try to discourage any one from using them.