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PayProTec Credit Card Processing 2023: Reviews & Complaints
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PayProTec, formerly registered as Payment Processing Technologies, LLC, is a small but growing merchant account provider that serves over 10,000 merchants across a wide range of industries. PayProTec appears to resell the services of or is otherwise affiliated with North American Bancard.
Credit Card Processing
PayProTec provides businesses with the ability to accept credit and debit card payments both in-store and online. They offer a variety of processing solutions, including point-of-sale (POS) systems, virtual terminals, and mobile processing.
PayProTec’s payment gateway allows businesses to securely process credit and debit card transactions online. The gateway is compatible with a variety of e-commerce platforms and shopping carts.
PayProTec helps businesses ensure they are EMV compliant by providing them with the latest chip-enabled terminals and educating them on best practices for card acceptance.
Gift and Loyalty Card Programs
PayProTec offers customizable gift and loyalty card programs to help businesses attract and retain customers.
PayProTec provides businesses with the ability to process checks electronically, which can save time and reduce the risk of fraud.
Mobile Payment Processing
PayProTec’s mobile payment processing solutions allow businesses to accept payments on-the-go using smartphones or tablets.
Merchant Cash Advance
PayProTec offers merchant cash advances, which provide businesses with funding based on their future credit card sales.
PayProTec Point of Sale
In addition to merchant accounts, the company offers a multitude of POS solutions through Paradise POS, HotSauce, Growthzilla, Linga POS, NCR Silver, Revel Systems, and Vend. Each of the company’s POS partnerships specializes in different industries ranging from hospitality to retail. The company also provides e-commerce solutions through Magento, Shopify, OpenCart, and WooCommerce, among others.
Not Affiliated With PayProtec Oregon
There appears to be some confusion between PayProTec, a Warsaw, Indiana-based company, and a formerly affiliated company of Securus Payments that went by the name PayProtec. The latter company was based in Portland, Oregon, and, as far as we can ascertain, was unrelated to PayProTec of Indiana.
Location & Ownership
PayProTec is a registered ISO/MSP of Wells Fargo Bank, N.A., Walnut Creek, CA; The Bancorp Bank, Philadelphia, PA; and BMO Harris N.A., Chicago, IL. Established in 2006, the company is headquartered in Warsaw, Indiana, at 929 E. Center Street and Matt Hoskins is the president and CEO of PayProTec.
Table of Contents
- Costs & Contract: Appears to offer a multi-year contract through North American Bancard with…
- Complaints & Service: Complaints number at least 10 on…
- BBB Rating: Has an “A+” rating and has received 2 complaints and 2 reviews in the past 3 years. The company has been…
- Sales & Marketing: Appears to hire independent sales agents but has received only…
PayProTec Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||10+|
|Live Customer Support||Yes|
|Most Common Complaint||N/A|
Low Complaint Total
We have located approximately 30 PayProTec reviews across various consumer protection websites, some of which accuse the company of being a ripoff or scam. We have done our best to exclude complaints filed against PayProTec Oregon, but it is possible that some merchants have posted negative reviews on the wrong profile. PayProTec’s low complaint rate is a positive sign for the company, but its affiliation with North American Bancard suggests that some PayProTec reviews could instead be funneled to North American Bancard’s online profiles. The available complaints cite a variety of seemingly isolated incidents with no clear theme (“I was told that I would be reinbursted for the early termination fee from my previous processor,” “Early termination fee, minimum of $295, and it takes 30 days to cancel, so I have an extra month of fees.”). If you have your own PayProTec review to make, please do so in the comments below.
PayProTec Lawsuits and Fines
We have not found any outstanding class-action lawsuits or FTC complaints filed against PayProTec. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
PayProTec Customer Support Options
The PayProTec website provides live chat support and a small knowledge base, but it does not offer phone or email customer support.
PayProTec Customer Service Number
- (800) 360-2591 – Toll-Free Customer Support
Other Support Options
- Customer support chatbot
This falls short of our expectations of the top-rated merchant account providers for great customer service, and it may be a dealbreaker for merchants who require more immediate contact information.
PayProTec Online Ratings
Here's How They Rate Online
BBB Rating Analysis
PayProTec has an average customer review rating of 1/5 stars on the Better Business Bureau (BBB) website, based on 7 customer reviews. Additionally, there are 10 customer complaints closed in the last 3 years, with 9 complaints closed in the last 12 months. Common themes in the reviews and complaints include allegations of misleading sales tactics, poor customer service, and issues with contract terms and fees.
I was called by someone who said they represented a current processing company that we used and they could save us money with a new agreement. In addition, they said our credit card terminal was out of compliance. After signing with them it was realized they were with PayProtech and not the other processing company. I was harassed with phone calls on my cell phone and work phone regarding my boss having to sign papers. He wasn’t available and they wouldn’t leave me alone. When he finally signed the agreement they withheld money for the 1st month processing. We had only had the machine 2 days. I stopped payment to them and they have since been holding all of our transactions since 10/1/23. I was misled, lied to, and treated poorly. All I want is to be done with PayProtech. I want out of their contract with no early termination fee and out of the (4) year ***** equipment contract. ***** said the PayProtech can do this since they use it as a package deal. This is a lousy company to deal with.
– Complaint from October 16, 2023
THEY ARE AWFUL, CALLED UP ACTING LIKE THEY WERE MY CREDIT CARD COMPANY, NEXT THING I KNOW THEY ARE CHARGING MY BANK ACCOUNT FOR USES, I HAVE NEVER TURNED IN ANYTHING TO THIS SO CALLED COMPANY, I DON’T HAVE A CREDIT CARD MACHINE OR ANYTHING I REPORTED THEM TO *********** PUBLIC SERVICE COMMISSIONER BBB SHUT THESE TYPE BUSINESS DOWN! THEY ONLY HURT BUSINESS
– Review from August 15, 2023
There are no positive reviews published about PayProTec on the Better Business Bureau website.
Source: Better Business Bureau
Trustpilot Rating Analysis
PayProTec has an average customer review rating of 3.7 stars on Trustpilot based on 1 customer review. The sole review available is positive, highlighting great service and low rates.
There are no negative reviews published about PayProTec on the Trustpilot website.
Great service and low rates. – Review from August 29, 2021
ComplaintsBoard Rating Analysis
PayProTec has received numerous complaints on ComplaintsBoard, with common issues including hidden fees, poor customer service, and difficulty cancelling services. Many customers reported unexpected charges and difficulty in contacting customer support. The company’s lack of transparency regarding fees and contract terms is a recurring theme. Overall, PayProTec has a poor reputation among consumers.
I’ve been getting charged by my bank for a credit card service that I canceled back in July. It’s been 19 months of charges and I’m not happy about it. I sent back the credit card machines like they told me to, but I still got charged. I found out that North American Bank was doing the charging and now I know that PayProTec is part of that company. I’ve been calling customer service and getting the runaround. I called a bunch of times on Feb 27, 2020 and I still haven’t gotten my $700 back. They need to reimburse me for the money they wrongly billed me.
– Complaint from L. Schmidt
I got a call from someone named *** on 8/6/2022. She said she worked for our credit card company and we were overcharged for a month because of compliance forms. Then, a guy named *** called and said he worked for the same company. He said the call was recorded and we could get a refund for the overcharges. He also said our terminal was outdated and not compliant with pci, which is why we were overcharged. I thought we were dealing with our credit card company, so I tried to become pci compliant. But it was all a lie, and now they’re threatening us with a $1000 termination fee that wasn’t in the contract. I just want to return the terminal and close the account without a fee. This company uses shady tactics.
– Complaint from I. Streich
There are no positive reviews published about PayProTec on the ComplaintsBoard website.
PayProTec Fees, Rates & Costs
A Closer Look at The Contract
|Monthly & Annual Fees||Yes|
The standard PayProTec contract offered through First Data (Fiserv) lists a $95 setup fee, a $79 annual fee, a $25 monthly minimum fee, a $10 monthly basic service fee, and a tiered pricing schedule. It is unclear how long the standard term length is for a PayProTec contract, but we have seen merchant complaints describing a long-term agreement with a $900 cancellation fee. This agreement also includes a mention of North American Bancard in very small print, which all but confirms an association between the two companies.
Virtual Terminal and Payment Gateway Pricing
In addition to its storefront payment processing services, PayProTec also dedicates a portion of its website that advertises its virtual terminal and payment gateway services. PayProTec rates for e-commerce transactions will vary depending on the merchant but each will be assessed a transaction of fee between 1.00% – 4.99% plus $0.10. According to the company’s contract, a monthly gateway fee of $20 is also charged to merchants. Additional PayProTec fees including technical support fees and batch fees may apply to these e-commerce services.
Equipment Lease Complaints
We have found one PayProTec complaint that names Northern Leasing Systems as PayProTec’s equipment lease provider, but the payment processor’s response to this complaint indicated that a company named Mazuma (which may be affiliated with the Oregon-based PayProtec) actually established this account. It is unclear whether PayProTec of Indiana has an equipment leasing partnership with Northern Leasing. Regardless, merchants are encouraged to purchase equipment for a fair market rate whenever possible rather than lease it. Overall, PayProTec contract terms are close to credit card processing industry averages, and we have therefore scored them as such. We also encourage merchants to check out our list of the providers of the best merchant accounts.
PayProTec Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Uses Independent Resellers||Yes|
|Discloses All Important Terms||No|
Outside Sales Team
According to a post from a PayProTec representative in the comment section of this review, PayProTec employs independent sales agents to market its services. This is a common practice within the industry that often results in an untrained and unregulated sales force, and, as a result, more complaints. Although some independent sales agents may be completely transparent about contract terms, it is our policy to hold the parent company responsible for the behavior of all of its agents. We have found a few negative PayProTec reviews about its sales team, and there does not appear to be a systemic issue with misrepresented rates and fees at the company. This compares favorably to our list of best credit card processors.
EPX EDGE Cash Discount Program
PayProTec has recently launched a cash discount pricing plan called “EPX EDGE” that enables businesses to assess a surcharge to customers who pay with a credit or debit card in order to offset the merchant’s processing fees. This plan has generated a few complaints from merchants who appear to be confused about how it works. We have seen no evidence that PayProTec misrepresents the way that its cash discount program works, but business owners are advised to make sure they understand the nuances of cash discounts and surcharges before signing up.
PayProTec Rate Quotes
At the time of a previous update, the PayProTec website included a “Rates” page that detailed the card present and keyed transaction rates offered by the company. Unfortunately, this page only displayed the “Qualified” rates and failed to mention the “Mid-Qualified” and “Non-Qualified” rates that merchants will pay for the majority of their transactions. We consider this type of rate quoting to be deceptive since it might give clients an unrealistic expectation of the rates they’ll pay under a PayProTec contract. The removal of this page has improved the company’s rating to an “A” in this section, but business owners should still ensure that they are receiving a full rate schedule when dealing with this company.
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