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PayHub Payment Processing 2023: Reviews & Complaints
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PayHub Payment Processing, also called “PayHub Payments” and not to be confused with another company that simply goes by “PayHub,” is a merchant account provider headquartered in Avon, Connecticut. The company was founded through a 2012 merger between NPD Payroll and First Global Merchant Services and is now a reseller of First Data (now Fiserv) merchant services. PayHub claims to process 3 million transactions per year totaling over $300 million. The company also advertises Clover as a POS solution.
Before we dive in, here’s a short summary of what we’ll cover:
- Payhub Payments’ various payment processing services.
- The company has received few complaints. Most of the complaints it has received are for the other PayHub.
- The company’s contract is decent if not industry-best.
PayHub Payment Processing
PayHub Payment Processing processes most major debit and credit cards for most business types. Their services include Clover POS solutions, EMV swipers, mobile payments, e-commerce solutions, invoicing, cash discounts, gift and rewards programs, cash advances, ACH and check processing, and acceptance of ApplePay, Google Wallet, and PayPal.
The company offers a plan that claims to offset 100% of processing fees and includes unlimited credit card transactions and next-day funding for $15 per month. The technology aims to process each transaction seamlessly, claiming an average client savings of over $8,000 per year.
PayHub Payments offers mobile payment solutions that are ready to use straight out of the box. The service starts at $9 per month and integrates with other Clover devices, offering high-level security on all transactions.
In-Store and Remote Payments
The company allows businesses to take payments in person quickly and efficiently. It also provides solutions for remote customers, including phone and online payment options.
PayHub Payments offers services to streamline online store sales. The company provides easy checkout options for e-commerce platforms.
Invoice and Recurring Billing
The company offers the ability to send invoices or automatically bill recurring clients. This feature aims to simplify the billing process for businesses.
PayHub Payments provides a range of additional features, including rewards programs, gift card programs, upsell applications, accounting and bookkeeping, and employee scheduling. These features are designed to help businesses sell more and run more efficiently.
Customer Service and Compliance
The company offers 24/7 customer service and ensures PCI compliance. There are no setup fees, and the service includes real-time access to deposits and chargeback text alerts.
Location & Ownership
PayHub Payment Processing is a registered ISO/MSP of Wells Fargo Bank, N.A., in Concord, California, and is located at 200 Fisher Dr, Avon, Connecticut 06001. Austin Nathan is listed as the senior vice president of PayHub Payment Processing.
Table of Contents
- Costs & Contract: Appears to offer a standard contract through…
- Complaints & Service: Has received fewer than…
- BBB Rating: Has no rating with the…
- Sales & Marketing: Does not engage in misleading sales tactics and has not…
PayHub Payment Processing Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||<10|
|Live Customer Support||Yes|
|Most Common Complaint||N/A|
Low Complaint Total
We are currently unable to locate any PayHub Payments reviews that accuse the company of being a ripoff or a scam. On the contrary, the company is showing primarily positive reviews on various consumer protection websites. These testimonials praise the company’s sales team, pricing, and customer service. However, we were able to locate a couple of negative reviews that mention poor communication from customer service. While PayHub Payment’s positive reviews are unverified as of this update, it appears as though the company offers the most competitive version of the First Data (Fiserv) contract that it can. If you have your own PayHub Payments review to make, please do so in the comments below.
PayHub Payment Processing
We have not found any outstanding class-action lawsuits or FTC complaints filed against PayHub Payment Processing. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
PayHub Payment Processing Customer Support Options
The company offers a dedicated email form and a customer support phone number on its website, although it is unclear at this time whether these lines are serviced by PayHub Payment Processing or by First Data (Fiserv). The available evidence does not suggest that PayHub Payment Processing should qualify as a top-rated processor for customer service at this time.
PayHub Payment Processing Customer Service Numbers
- (855) 572-9482 – Toll-Free Support
- (860) 606-9669 – Fax
Other Support Options
- Support form
- Customer service email address at [email protected]
PayHub Payment Processing Online Ratings
Here's How They Rate Online
No Dedicated BBB Profile
PayHub Payment Processing is not listed with the Better Business Bureau, though one of its merger companies, NPD Payroll, is. As of this review, NPD Payroll does not have a rating with the BBB and has had one complaint filed against it in the last year. The complaint filed against NPD Payroll has not been answered by the company, and the BBB indicates that it has withheld a rating because NPD Payroll is likely no longer in business. Despite the fact that the address on this BBB profile matches the address on the PayHub Payment Processing website, we will not treat this profile as the profile for PayHub Payment Processing for the time being.
No Rating Assigned
We agree with the BBB’s decision to withhold a rating at this time because it seems that the BBB does not have a clear grasp of the PayHub Payment Processing’s current status. Readers should still be aware that there are good reasons to be skeptical of any NPD Payroll or PayHub Payment Processing BBB profile that may be published.
PayHub Payment Processing Fees, Rates & Costs
A Closer Look at The Contract
|Monthly & Annual Fees||Yes|
PayHub Payment Processing Pricing
At the time of a previous update, the PayHub Payment Processing included some of the company’s pricing: 2.39% + $0.20 per swiped transaction and 3.29% + $.30 per keyed-in transaction, with a $15 monthly fee on all accounts. Additionally, the PayHub Payment Processing credit card processing contract (available below) is a standard First Data (Fiserv) contract. This means that it is a three-year agreement with automatic renewal. It may also include an early termination fee, a PCI Compliance fee, a monthly minimum fee, a non-cancellable equipment lease, and other various fees. The First Data (Fiserv) standard early termination fee is $95, while its PCI compliance fee is $19.95 per month. The spaces for precise figures have been left blank in the document we located, indicating that these amounts will likely vary depending on the agent setting up the account and a business’ size, business type, and time in business.
No Pricing Complaints
Although this contract has the potential to be either very competitive or very costly, the lack of client complaints about PayHub Payment Processing seems to indicate that most of the company’s clients are satisfied with their rates and fees. PayHub Payment Processing’s listed rates are about industry average, but potential clients should still compare its pricing to the cheapest merchant accounts. Raders are also advised to read their applications and their program guides carefully to ensure that they understand all applicable fees. See the PayHub merchant agreement or the PayHub program guide.
PayHub Payment Processing Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Uses Independent Resellers||Yes|
|Discloses All Important Terms||No|
Independent Sales Agents
PayHub Payment Processing appears to utilize strategic partnerships, a referral program, and independent sales agents to market its services. The use of independent sales agents is typically tied to elevated complaint rates for clients, but we are currently unable to locate any PayHub Payment Processing reviews that accuse the company’s sales reps of unethical conduct.
No Deceptive Advertising
As an additional point in the company’s favor, PayHub Payment Processing also does not appear to engage in deceptive advertising strategies in its official materials. If you suspect that you have had undisclosed charges added to your PayHub Payment Processing contract, we recommend seeking a third-party statement audit to eliminate hidden fees.
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