PayHub Reviews & Complaints

PayHub Payments Logo
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Company Overview

PayHub Payment Processing, also called “PayHub Payments” and not to be confused with another company that simply goes by “PayHub,” is a merchant account provider headquartered in Avon, Connecticut. The company was founded through a 2012 merger between NPD Payroll and First Global Merchant Services and is now a reseller of First Data (now Fiserv) merchant services. PayHub claims to process 3 million transactions per year totaling over $300 million. The company also advertises Clover as a POS solution.

PayHub Payment Processing

PayHub Payment Processing processes most major debit and credit cards for most business types. Their services include Clover POS solutions, EMV swipers, mobile payments, e-commerce solutions, invoicing, cash discounts, gift and rewards programs, cash advances, ACH and check processing, and acceptance of ApplePay, Google Wallet, and PayPal.

Fee Structure

The company offers a plan that claims to offset 100% of processing fees and includes unlimited credit card transactions and next-day funding for $15 per month. The technology aims to process each transaction seamlessly, claiming an average client savings of over $8,000 per year.

Mobile Payments

PayHub Payments offers mobile payment solutions that are ready to use straight out of the box. The service starts at $9 per month and integrates with other Clover devices, offering high-level security on all transactions.

In-Store and Remote Payments

The company allows businesses to take payments in person quickly and efficiently. It also provides solutions for remote customers, including phone and online payment options.

E-commerce Solutions

PayHub Payments offers services to streamline online store sales. The company provides easy checkout options for e-commerce platforms.

Invoice and Recurring Billing

The company offers the ability to send invoices or automatically bill recurring clients. This feature aims to simplify the billing process for businesses.

Additional Features

PayHub Payments provides a range of additional features, including rewards programs, gift card programs, upsell applications, accounting and bookkeeping, and employee scheduling. These features are designed to help businesses sell more and run more efficiently.

Customer Service and Compliance

The company offers 24/7 customer service and ensures PCI compliance. There are no setup fees, and the service includes real-time access to deposits and chargeback text alerts.

PayHub Payment Processing services
Some of the services offered by PayHub Payment Processing

PayHub Payment Processing Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A
Recent Lawsuits No

Few Complaints Found

Our search hasn’t uncovered any accusations labeling PayHub Payments as a scam or ripoff. While the majority of feedback on consumer protection platforms leans towards positive, a minority mentions challenges with customer service communication. Conversely, several unverified reviews praise the company’s sales team, pricing, and service quality. It seems PayHub Payments aims to offer competitive First Data (Fiserv) contracts. We invite you to share your own PayHub Payments experience in the comments section below.

PayHub Payments Lawsuits

To date, there are no ongoing class-action lawsuits or FTC complaints against PayHub Payments. Clients dissatisfied with the company’s service are advised to report concerns to relevant supervisory organizations for resolution.

PayHub Payments Customer Support Channels

On its website, the company offers a dedicated email form and a customer support phone number. However, it’s unclear whether these channels are directly serviced by PayHub Payments or by First Data (Fiserv). Although not currently classified as a top-rated processor for customer service, further exploration is warranted.

PayHub Payments Customer Service Information

  • (855) 572-9482 – Toll-Free Support
  • (860) 606-9669 – Fax

Other Support Options

PayHub Payment Processing Online Ratings

Here's How They Rate Online

Online Ratings Summary
BBB Reports 0

No Dedicated BBB Profile

PayHub Payment Processing is not listed with the Better Business Bureau, though one of its merger companies, NPD Payroll, is. As of this review, NPD Payroll does not have a rating with the BBB and has had one complaint filed against it in the last year. The complaint filed against NPD Payroll has not been answered by the company, and the BBB indicates that it has withheld a rating because NPD Payroll is likely no longer in business. Despite the fact that the address on this BBB profile matches the address on the PayHub Payment Processing website, we will not treat this profile as the profile for PayHub Payment Processing for the time being.

No Rating Assigned

We agree with the BBB’s decision to withhold a rating at this time because it seems that the BBB does not have a clear grasp of the PayHub Payment Processing’s current status. Readers should still be aware that there are good reasons to be skeptical of any NPD Payroll or PayHub Payment Processing BBB profile that may be published.

PayHub Payment Processing Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Cancellation Penalties Yes
Monthly & Annual Fees Yes
Processing Rates Variable
Equipment Leasing Yes

PayHub Payment Processing Pricing

As of the latest update, PayHub Payment Processing disclosed certain pricing details: 2.39% + $0.20 per swiped transaction and 3.29% + $0.30 per keyed-in transaction, alongside a $15 monthly fee for all accounts. The PayHub Payment Processing credit card processing agreement, as seen in the documents below, follows the typical First Data (Fiserv) contract structure. This arrangement generally spans three years with automatic renewal and can include an early termination fee, a PCI Compliance fee, a monthly minimum fee, a non-cancellable equipment lease, and other assorted fees. The standard early termination fee with First Data (Fiserv) is set at $95, and the PCI compliance fee is $19.95 monthly. The exact figures in the provided agreement are unspecified, suggesting variability based on the agent handling the account, as well as the size, type, and duration of the business.

No Pricing Complaints

Despite the potential for this contract to range from highly competitive to quite expensive, the absence of client grievances about PayHub Payment Processing implies overall customer satisfaction with their rates and fees. The rates listed by PayHub Payment Processing are in line with industry standards. However, prospective clients should compare these to the rates of the most economical merchant accounts. It’s essential for readers to thoroughly review their applications and program guides to fully comprehend all associated fees. Refer to the PayHub merchant agreement and the PayHub program guide for detailed information.

PayHub Payment Processing Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Uses Independent Resellers Yes
Telemarketing No
Misleading Marketing No
Discloses All Important Terms No

Independent Sales Agents

PayHub Payment Processing appears to utilize strategic partnerships, a referral program, and independent sales agents to market its services. The use of independent sales agents is typically tied to elevated complaint rates for clients, but we are currently unable to locate any PayHub Payment Processing reviews that accuse the company’s sales reps of unethical conduct.

No Deceptive Advertising

As an additional point in the company’s favor, PayHub Payment Processing also does not appear to engage in deceptive advertising strategies in its official materials. If you suspect that you have had undisclosed charges added to your PayHub Payment Processing contract, we recommend seeking a third-party statement audit to eliminate hidden fees.

Our PayHub Payment Processing Review Summary

Our Final Thoughts

PayHub Payment Processing rates as a reliable credit card processing services provider. The company enjoys predominantly positive online reviews, indicating strong customer satisfaction from initial sales to account closure. PayHub’s quality of customer service sets it apart and helps solidify its reputation in the industry. Despite its strong rating, readers are urged to meticulously review their contracts before committing, ensuring that the terms align with their business needs. It’s always prudent to compare PayHub’s pricing to that of top-rated providers to guarantee optimal value and service quality.

Location & Ownership

PayHub Payment Processing is a registered ISO/MSP of Wells Fargo Bank, N.A., in Concord, California, and is located at 200 Fisher Dr, Avon, Connecticut 06001. Austin Nathan is listed as the senior vice president of PayHub Payment Processing.

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Which is Most Important for You?

If you had to pick one, which quality would you say will be the most important with your next credit card processor? Tap or click your selection to register your vote:

  1. Low Transaction Fees
  2. No Monthly Fees
  3. No Contract
  4. Reliable Customer Support
  5. Quick Signup

Testimonials & Complaints

How Did PayHub Payment Processing Treat You?

7 User Reviews

  • Lisa

    Caro Thorn Consulting LLC, dba Tutor Doctor of North Central CT

    I am very pleased with Payhub Payments and my local contact Montana Armata! I did not have any experience with Merchant Services before this year and initially went with a provider which had very high rates. Fortunately, I met Montana through a BNI group and after spending 1/2 hour learning about my business, she provided me with the perfect plan at about 1/10th of the costs! This has been one less thing to worry about. I have received personal 1:1 training from Dan in the main office and unbelievable customer service. They pick up their phones, know the product, are pleasant and promptly assist with addressing questions. Kudos!

  • Ernie Tate

    Performance Specialties

    My bank flagged them when trying to pull money out of my account for processing. They thought it was fraud. It was under $700.00. They then held hostage my deposits for the tune of $11000.00 . I have spent multiple phone calls trying to just pay them directly. They will not accept payment. I have spent hours at the bank trying to get a letter to reassure them my accounts have no problem. We are now going on a week of them holding my money. I have contacted a lawyer to get my money.

    • Marco Santos

      PayHub Payments

      Hi Ernie,

      My name is Marco Santos I am the Regional Sales Director, I have looked up the business name Performance Specialties and I don’t see any accounts with that name, i have also reached out to risk and they also don’t see a business by that name. Please note that there is a Payhub (Signa Pay) that is based out of Texas and we are Payhub Payments based out of Avon CT. Please send me an email at [email protected] or you can call me on my direct number (860)969-0199 so I can look in to this and see if its us or the other Payhub.

      Thanks,

  • Sherry Hefner

    BEWARE!!!!!! These people are extremely difficult to get in touch with. They keep charging me 6 months after I canceled. They sent a form for me to fill out and fax. I did that 3 months ago. Still getting charged. Expect a refund but I think these people are crooked. So I am reporting them!

    • Marco Santos

      Payhub Payments based out of Avon CT

      Hi Sherry, My name is Marco Santos and i am the Sales Director for Payhub Payments. someone just brought this to my attention. I tried looking in our system and your name does not appear to be associated with any of our existing or past accounts, we are Payhub Payments based out of Avon CT, there is a company called Payhub based out of Texas that we are not affiliated with. Please feel free to reach out to me with any questions.

      Thanks,

      Marco Santos
      [email protected]

  • Marco Santos

    Hi Phillip,

    Noticed that on our review it states business is closed. We are still open and in business, we will reach out to BBB and see what that is about. Thank you for the great review.

    Thanks,

    Marco Santos
    Regional Sales Director
    Payhub Payments
    Avon CT

  • Ariel Nathan

    Card Payment Options, thank you for this excellent review – well research and much appreciated! We look forward to continuing to provide excellent payroll & payment processing service and can do so with ease due to support from experts like you!

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