PayHub Review

PayHub Pricing Plans

PayHub lists three pricing plans on its website. The first (“Gateway“) provides the company’s payment gateway without SignaPay’s integrated payment processing and charges $9.95 per month or more for the virtual terminal and mobile app as well as features like tokenization, recurring billing, live support, and cloud reporting.  In addition to its monthly fee the “Gateway” plan offers rates of 1.59% plus $0.25 and 2.19% plus $0.25 for swiped and keyed-in transactions, respectively.

The second plan (“Flat Pricing“) includes the payment gateway, virtual terminal, and mobile app along with all features of the Gateway plan plus integrated credit card processing. It charges a fixed rate of 2.79% plus $0.25 per transaction and does not include any monthly fees, although it is unclear whether annual or one-time fees will apply.

The third plan (“Interchange Plus“) includes the same features as the Standard Merchant Account plan, but charges interchange plus 0.40% plus $0.10 per transaction.

Other Potential Fees

None of these plans mention annual or one-time fees (such as fees for PCI compliance or early termination), but that does not mean that these fees won’t apply. There is currently only one PayHub complaint related to pricing, but this complaint seems to be more directed at the fees imposed by Central Payment Corporation in conjunction with the PayHub payment gateway. SignaPay is known to charge an early termination fee of up to $495 and an annual PCI compliance fee of $99, so merchants may encounter these fees if they use SignaPay’s merchant account with PayHub.

An “A” Grade For Now

Overall, the existing evidence regarding PayHub’s pricing seems to support an “A” rating, but this score could be much lower if the full terms of SignaPay’s standard contracts apply. Merchants are also advised to compare the company’s pricing to budget-friendly merchant account providers. See the SignaPay TSYS Merchant Application, the SignaPay Priority Payment Systems Merchant Application, and the SignaPay First Data Merchant Application.

Low Complaint Total

We are currently able to locate only two negative PayHub reviews, neither of which accuse PayHub of being a scam or a ripoff. One public complaint, located in the comment section of this review, describes undisclosed fees and excessive costs through the PayHub gateway linked to a merchant account through CPAY. The content of the complaint seems to indicate that most of the disputed costs originate with CPAY rather than PayHub, so it will not count too heavily against the company in this review.

SignaPay Complaints

SignaPay has received a low-to-moderate volume of complaints over the past few years, which might suggest that merchants could have a negative experience with SignaPay’s integrated merchant accounts through PayHub. However, it’s unclear whether SignaPay’s standard pricing is applied to PayHub merchants.

PayHub Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against PayHub. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

PayHub Customer Support Options

PayHub provides phone and email contact information on its website, but for now there is no indication that it should qualify as a top-rated credit card processor for customer service.

No BBB Complaints

PayHub currently has an “A+” rating with the Better Business Bureau and is not BBB-accredited. The company has received zero complaints in the past three years. It also has not received any negative informal reviews to its profile, although it’s worth mentioning that these reviews typically are not subject to BBB verification.

An “A” Rating

In light of PayHub’s clean complaint record, we agree with the BBB’s rating at this time. Merchants should note, though, that there are good reasons to be skeptical of the BBB’s information.

Marketed Through SignaPay

As a result of its acquisition by SignaPay, PayHub primarily appears to be marketed as a service within the SignaPay family of products. SignaPay is known to utilize independent sales agents to market its service and has received complaints related to this practice. Complainants specifically cite nondisclosure of fees as a common issue with SignaPay, although there is no clear indication as to whether these are PayHub-related fees or other SignaPay fees.

Transparent Pricing

PayHub lists its pricing on its website, and it appears that the rates quoted are for the most part accurate. The company’s pricing page does not disclose any early termination fees or annual PCI compliance fees, but it is very possible that these fees may apply under some of its plans. As a point in the company’s favor, these rate quotes do distinguish between swiped and keyed-in transactions. However, they do not disclose any mid-qualified or non-qualified downgrade fees that may apply. PayHub also prominently notes that it can provide interchange-plus pricing upon request. If you suspect that PayHub is charging you undisclosed fees, we recommend seeking a free third-party statement audit.