PayKings Reviews & Complaints
Company Overview
Active since 2011, PayKings is a merchant account provider that serves both standard-risk and high-risk merchants. According to the company's website, vape, adult, firearms, dating, travel, debt collection, pawn shop, and CBD merchants are among the high-risk industries served by PayKings. The company claims to be partnered with over 20 payment processors to ensure that it can serve almost any business type.
PayKings Payment Processing
PayKings processes all major debit and credit cards for most business types, including high-risk. Their services include POS solutions, mobile payments, e-commerce solutions including payment gateways, MOTO, surcharging and cash discounts, ACH processing, Level 2 and 3 processing, and recurring billing.
E-Commerce Payment Processing
With the rise of online commerce, PayKings extends its services to e-commerce businesses. They offer integration with many popular shopping carts and platforms, allowing businesses to accept online payments securely.
ACH Processing
For businesses seeking alternatives to traditional card payments, PayKings offers ACH (Automated Clearing House) processing. This service allows businesses to accept direct payments from bank accounts.
Chargeback Prevention and Dispute Management
PayKings provides tools and strategies to help businesses minimize chargebacks and manage disputes effectively when they occur. This service is particularly beneficial for high-risk businesses that tend to experience higher rates of chargebacks.
Payment Gateway Services
To facilitate seamless and secure online transactions, PayKings offers payment gateway services. They ensure businesses can safely process payments, with advanced security measures to protect sensitive information.
Location & Ownership
PayKings is a registered ISO/MSP of Woodforest National Bank, The Woodlands, Texas. Kyle Hall is listed as the CEO of PayKings, which is headquartered at 433 Central Ave Fl 3, St. Petersburg, FL 33701.
PayKings Customer Reviews
Here's What Their Clients Say
Total Online Complaints | <10 |
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Live Customer Support | Yes |
Most Common Complaint | N/A |
Recent Lawsuits | No |
Minimal Complaints Found
We’ve encountered only a handful of PayKings reviews, suggesting that the company maintains a positive reputation and is not associated with fraudulent practices. The limited complaints primarily revolve around vague issues such as declined accounts or unsatisfactory sales experiences. Despite operating in the high-risk sector for over five years, PayKings remarkably maintains a low complaint total, indicating ethical business practices. We interpret this scarcity of client reports as a favorable indication of the company’s integrity. If you’ve interacted with PayKings, we welcome you to share your review in the comments below.
Legal Standing of PayKings
As of our investigation, there are no ongoing class-action lawsuits or FTC complaints filed against PayKings. Clients seeking resolution for their concerns are encouraged to report them to relevant supervisory organizations.
Customer Support at PayKings
While PayKings provides email contact information on its website, the availability of a dedicated customer service channel remains unclear. Although this level of support may not match that of our top-rated payment processors renowned for exceptional customer service, it appears sufficient for addressing the needs of PayKings’ clientele.
PayKings Customer Service Email
- [email protected] – Customer Support Email
PayKings Online Ratings
Here's How They Rate Online
BBB Reports | 3 |
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Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.
No BBB Complaints
PayKings currently does not have a rating with the Better Business Bureau and is not BBB accredited. The company has received 0 complaints in the last 3 years.
What Merchants Say
PayKings has received 1 negative informal review and 2 positive informal reviews to its BBB profile. One of the most recent negative reviews describes a negative sales experience:
0 Stars If I could! I talked with tiffany and couldnt give me any kind of idea for rates etc, not to mention she keeps blowing me up over email for no reason when I kindly asked to be stop being emailed, so bad that I had to come here and leave a negative review.
High-risk businesses can be subject to contract terms and conditions which do not apply to standard risk accounts. Understanding how rolling reserves work is imperative to high-risk businesses entering into a service agreement.
An “A” Performance
Although the BBB has only had a profile for PayKings for a short time, we have adjusted the BBB’s rating according to our own criteria.
PayKings Fees, Rates & Costs
A Closer Look at The Contract
Cancellation Penalties | Unclear |
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Monthly & Annual Fees | Unclear |
Processing Rates | 1.00% - 4.99%+ |
Equipment Leasing | Unclear |
Variable Contract Terms
PayKings keeps its pricing details private, with scant client feedback regarding specific rates or fees. The only disclosed rate is a starting qualified rate for high-risk businesses at 2.49%. Given its focus on high-risk sectors and partnerships with various banks, PayKings’ contract terms and pricing are likely tailored to each client’s specific business type and transaction history, with standard risk clients possibly benefiting from interchange-plus pricing.
PayKings mentions offering “POS equipment options, equipment leases, and free terminal solutions.” This could imply engagements in long-term, non-cancellable equipment leases. Businesses are generally recommended to buy a quality EMV terminal outright, avoiding the pitfalls of leasing.
Virtual Terminal and Payment Gateway Pricing
PayKings also promotes virtual terminal and payment gateway services on its website, without disclosing specific pricing. E-commerce services through PayKings may involve additional costs, such as gateway fees, technical support charges, batch fees, and other transaction-related fees.
Level 2 and Level 3 Processing Services
Beyond conventional merchant services, PayKings offers Level 2 and Level 3 processing for B2B and B2G transactions. These services utilize different interchange rates designed for corporate credit card transactions, necessitating specialized payment processing technology for the enhanced data required for these transactions.
Higher Risk, Higher Fees
High-risk merchants partnering with PayKings should brace for fees starting at 2.49%, potentially including cash reserves to mitigate the risk of chargebacks, a common concern in high-risk industries. To minimize the likelihood of fund-holds and chargebacks, high-risk businesses should be forthright about their business models and offerings with PayKings.
No Red Flags
There are no detected complaints regarding PayKings’ pricing, indicating overall client satisfaction with their services. Given the potential for diverse contract arrangements, it’s crucial for business owners to carefully review any contract with PayKings for unfavorable terms.
Business owners seeking competitive merchant services are encouraged to review our list of the best merchant accounts.
PayKings Employee Reviews & Sales Tacitcs
Should You Work For Them?
Uses Independent Resellers | Yes |
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Telemarketing | Likely |
Misleading Marketing | Yes |
Discloses All Important Terms | No |
Independent Sales Agents
The PayKings website currently advertises open positions for independent resellers, which is a good indicator that it currently employs a number of commission-only agents. The use of independent agents is commonly linked to high complaint rates, but in this case we are unable to locate any PayKings reviews. We will therefore assume for the time being that the company’s sales team receives adequate training and oversight.
This compares favorably to our list of best credit card processors.
PayKings Teaser Rate Quotes
PayKings rates are quoted on its website, including a quote of “Rates as Low as 1%” for standard risk merchants and “rates as low as 2.49%” for high-risk businesses. The company explicitly clarifies that its standard risk quote is a quote of 1% above interchange and that its high-risk quote is merely a qualified rate quote. While this is technically proper disclosure, it is clear that the company intends for its quotes to “tease” business owners into submitting an inquiry. Businesses should not expect that their effective rates will be anywhere near these listed rates.
No Red Flags
Given the fact that we have not found any allegations of sales misconduct, it appears that the company is generally straightforward about its pricing and fees. If you suspect that a PayKings sales agent has misled you about your rates, you can double-check your monthly bill with a third-party statement audit.
We also encourage readers to check out our list of the providers of the best merchant accounts.
Our PayKings Review Summary
Our Final Thoughts
PayKings rates as a reliable credit card processing provider according to our rating criteria. The company enjoys a relatively clean complaint record and does not appear to overcharge its high-risk merchants. However, business owners should be aware that we have not found detailed information about the company’s pricing and fees. We will continue to monitor the company and update this review as needed. For now, readers should be sure to compare PayKings’ pricing and service to that offered by other top-rated high-risk credit card processors.
If you found this article helpful, please share it!
Edvard Njål Sander Danielsen
My payment processing was dropped after I had some issues with chargebacks for my web design business. Luckily for me the absolute professionals at PayKings were able to get me set up with a high risk merchant account and I was accepting payments again within 6 hours of calling. Thanks to PayKings my business is booming and I no longer have to worry about losing my merchant account. Thank you PayKings for saving my business.
CPO
Hi Edvard,
Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!