Agree with our rating?
Leave a comment below
PPS USA Reviews: Fees, Comparisons, Complaints & Lawsuits
Agree with our rating?
An Elavon Reseller
PPS USA Payment Processing
PPS USA processes all major debit and credit cards for most business types. Their services include POS solutions through Poynt and Talech, EMV readers and card swipers, mobile solutions, e-commerce solutions including payment gateways and virtual terminals, gift and loyalty programs, ACH and e-check acceptance, cash advances and funding, PCI compliance, and fraud and chargeback protection.
Separate From Prestige Payment Systems
PPS USA changed its original name in order to differentiate itself from a different Prestige Payment Systems located in Portland, Oregon. The two companies are not related, as Prestige Payment Systems of Portland is a subsidiary of National Payment Systems. Prestige Payment Systems of Portland has a very negative reputation among merchants and has received numerous complaints related to its sales practices and contract terms. Merchants are cautioned to read complaints filed against “Prestige Payment Systems” carefully in order to determine which company is the subject of the complaint. We will refer to PPS USA by its new name throughout this review in order to clarify which provider we are discussing.
PPS USA Location & Ownership
PPS is an Elavon Payments Partner & Registered ISO/MSP of Elavon, Inc. Georgia. PPS USA is located at the address 1080 South La Cienega Blvd Suite 301-305, Los Angeles, California 90035. Izak Zabek is listed as the president and CEO of PPS USA, which is a registered ISO/MSP of Elavon.
PPS USA Review Table of Contents
- Costs & Contract: PPS USA appears to offer variable contract terms with no early termination fee.
- Complaints & Service: PPS USA complaints number fewer than 10 on public complaints forums.
- BBB Rating: PPS USA has an “A+” rating and has received 0 complaints in the past 3 years. The company has been accredited by the Better Business Bureau since 2010.
- Sales & Marketing: PPS USA appears to hire independent sales representatives and has received only one complaint about its sales practices.
PPS USA Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||<10|
|Live Customer Support||Yes|
|Most Common Complaint||N/A|
Some Misdirected Complaints
We are currently able to locate a handful of PPS USA complaints, but it is unclear how many of these are directed at the company in this review. Most of the negative PPS USA reviews accusing the company of being a scam or a ripoff appear to be intended for the Vancouver-based Prestige Payment Systems, which is not affiliated with the company under review in this article. One or two complainants may be referring to PPS USA, which is headquartered in Los Angeles, but the complaints are not specific enough for us to make a determination either way. Even if we assume the worst about these questionable complaints, PPS USA has a low complaint rate for its time in business. Common issues include difficulty canceling service or resolving billing disputes, but again, these problems may not actually be related to Prestige Payment Systems of Los Angeles. If you have your own PPS USA review to make, please do so in the comments below.
PPS USA Lawsuits
We have not found any outstanding class-action lawsuits or FTC complaints filed against PPS USA. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
PPS USA Customer Service Options
The company’s website lists phone and email contact information, indicating that live support may be available for the company’s clients.
We have located multiple PPS USA customer service numbers:
(866) 466-7947 – Toll-Free General Customer Service
(310) 234-2411 – Los Angeles Office
(808) 791-1513 – Hawaii Office
(310) 234-2711 – LA Fax
(808) 748-0883 – Hawaii Fax
PPS USA also offers a dedicated email support address at [email protected] as well as a customer support form on its website.
The company’s complaint record earns it an “A” at this time, but we do not consider PPS USA to be a top merchant account provider for customer service.
PPS USA Online Ratings
Here's How They Rate Online
No BBB Complaints
PPS USA has been accredited with the Better Business Bureau since 2010 and is currently showing an “A+” rating. 0 complaints have been filed in the past three years, and PPS USA has also not received any informal reviews on its BBB profile.
An “A” Performance
Given the company’s clean complaint record, we agree with the BBB’s rating at this time. Merchants should note, however, that there are good reasons to be skeptical of the BBB’s rating system.
PPS USA Fees, Rates & Costs
A Closer Look at The Contract
|Swiped Rate||2.65% + $0.19|
|Keyed-in Rate||3.50% + $0.19|
|Virtual Terminal Rate||1.00% - 4.99%|
|Payment Gateway Fee||Undisclosed|
|Early Termination Fee||None|
|PCI Compliance Fee||Up To $59 Per Month|
|Equipment Lease Terms||48 Month (locked)|
PPS USA Contract Terms
PPS USA resells Elavon contracts, and a company representative has stated in the comment section of this PPS USA review that the company’s standard agreement may be canceled at any time. Whether PPS USA charges an early termination fee, PCI Compliance fee, or monthly minimum fee is unknown at this time, but there are currently no complaints to be found online about its contract terms.
While no PPS USA complaints exist regarding PPS USA contract terms, Elavon has received hundreds of complaints regarding its own. It should be noted that the amount of complaints is influenced by the size of the company and its scope of operations. Merchants considering PPS should be aware that Elavon offers a swipe rate of 2.65% + $0.19 or a keyed-in rate of 3.50% + $0.19 per transaction.
Elavon also continues to own and operate the equipment lease provider Ladco Leasing, which has a very poor reputation among merchants. The standard Ladco Leasing agreement is an expensive, non-cancellable 48-month equipment lease that often costs up to ten times the actual price of the equipment. Elavon seems to go to great lengths to conceal the relationship between Ladco and Elavon, probably due to the fact that there are very few positive reviews of Ladco to be found online.
Virtual Terminal and Payment Gateway Pricing
In addition to its storefront payment processing services, PPS USA also dedicates a portion of its website to advertising its virtual terminal and payment gateway services. However, pricing is not disclosed on either of those services. Additional PPS USA rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.
Potential For Competitive Pricing
Elavon offers a wide range of contract terms and has recently done away with its early termination fee in some cases, so it’s possible that PPS USA offers fairly competitive rates and fees for the industry that may be comparable to the cheapest merchant accounts. If you have any specific knowledge of the standard PPS USA contract, please leave that information in the comment section of this review.
PPS USA Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Employs Independent Resellers||Yes|
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||Yes|
Team of Resellers
PPS USA appears to rely on traditional advertising and a team of independent sales agents to market its services. The use of independently contracted resellers commonly results in complaints from merchants, but we are unable to locate any PPS USA reviews to that effect.
Potentially Aggressive Sales Calls
There is only one PPS USA complaint about the company’s marketing strategy, and this complaint describes persistent, unwanted telephone calls from a California area code. PPS USA’s representatives have denied repeatedly that the company uses a call center for outbound telemarketing, so it is possible that the complainant is mistaken about the identity of the company calling him.
No Deceptive Advertising
One positive sign about PPS USA is that it does not utilize any deceptive advertising strategies on its website. That said, we always recommend that merchants consider a third-party statement audit to find and eliminate any hidden fees. We will award PPS USA an “A” rating in this category for the time being.
Copyright © 2023 CardPaymentOptions.com, Inc. (Digital Fingerprint: 0d38c6720f0d78a701b74d58653af608). Getting paid to re-write this page? Click here to earn a reward.
Any unauthorized copying and reproduction of the content of this page, including all meta data and computer code, is strictly prohibited. While the information in the above article is believed to be accurate as of its publish date, the author and publisher make no representation or warranties with respect to the accuracy, applicability, fitness, or completeness of the contents. The author and publisher shall in no event be held liable to any party for any direct, indirect, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this material, which is provided “as is,” and without warranties. Any and all use of trade names and/or marks are for identification purposes only and shall not be construed as a claim of affiliation, or otherwise, with CardPaymentOptions.com, Inc. ("CPO") in any form. The sole purpose of the material presented herein is to alert, educate, and inform readers. It is not intended as legal or financial advice. We may earn revenue if you obtain services from a provider that we recommend. See this page to learn how we support our operations.