|Sales & Marketing|
|Costs & Contract|
|Complaints & Service|
Prestige Payment Systems, LLC (ppsusa.com) is a merchant account provider serving a range of business types including retail, wireless, online, and mail order/telephone order (MOTO). Prestige Payment Systems is a reseller of Elavon’s merchant services. The company’s services include debit card and credit card processing, electronic benefits transfer (EBT), web-based and e-commerce options, and gift card acceptance. The company also provides point-of-sale software for both retail and restaurant industries. Founded in 2006, Prestige Payment Systems is located at the address 1080 South La Cienega Blvd Suite 301-305, Los Angeles, California 90035.
It appears that there is another company that also uses the name Prestige Payment Systems (affordablepaymentsolution.com), but this other company is a DBA of National Payment Systems and is not affiliated with the company listed in this review. The other Prestige Payment Systems is located in Vancouver, Washington, and seems to be receiving more complaints than Prestige Payment Systems of Los Angeles.
|Key Points – Sales & Marketing|
|Uses independent resellers?||No|
|Promotes deceptive rate quotes?||No|
|Discloses all important terms?||Yes|
Prestige Payment Systems appears to rely on traditional advertising and a team of sales agents to market its services. It is unclear at this time whether the company hires independently contracted outside sales reps, but we are unable to locate any Prestige Payment Systems reviews to that effect. The company is not currently showing any complaints related to its marketing tactics, and it does not utilize deceptive advertising strategies on its website.
|Key Points – Costs & Contract Terms|
|PCI compliance fee:||Variable|
Prestige Payment Systems resells Elavon contracts, and a company representative has stated in the comment section of this review that the company’s standard agreement may be cancelled at any time. Whether Prestige Payment Systems charges an early termination fee, PCI Compliance fee, or monthly minimum fee is unknown at this time, but there are currently no complaints to be found online about its contract terms. Elavon offers a wide range of contract terms and has recently done away with its early termination fee in some cases, so it’s possible that Prestige Payment Systems offers fairly competitive rates and fees for the industry. If you have any specific knowledge of the standard Prestige Payment Systems contract, please leave that information in the comment section of this review.
|Key Points – Complaints & Service|
|Live customer support?||Yes|
|Most common complaint:||N/A|
We are currently able to locate a handful of Prestige Payment Systems complaints, but it is unclear how many of these are directed at the company in this review. Most of the negative reviews accusing the company of being a scam or a ripoff appear to be intended for the Vancouver-based Prestige Payment Systems, which is not affiliated with the company under review in this article. One or two complainants may be referring to the Prestige Payment Systems headquartered in Los Angeles, but the merchants are not specific enough for us to make a determination either way. Even if we assume the worst about these questionable complaints, Prestige Payment Systems has a low complaint rate for its time in business. Common issues appear to be difficulty cancelling service or resolving billing disputes, but again, these problems may not actually be related to Prestige Payment Systems of Los Angeles. The company’s website lists phone and email contact information, indicating that live support may be available for the company’s clients.
|Key Points – BBB Report|
Prestige Payment Systems has been accredited with the Better Business Bureau since 2010 and is currently showing an “A+” rating. No complaints have been registered on the BBB within the last three years. By contrast, the Vancouver-based Prestige Payment Systems has a “C” with the BBB due to 23 complaints filed within the last three years. Given the fact that Prestige Payment Systems of Los Angeles has zero complaints, we agree with the BBB’s rating.
This review was originally published on 9/6/12 and was last updated on 1/20/15.
Leave your review of Prestige Payment Systems in the comment section below:
- Get Your Merchant Account Match
- How To Report Bad Processors
- Fight Your Early Termination Fee
- Best Processors For Quickbooks Integration
- Beat Them At Their Own Game: How To Negotiate Rates