Prestige Payment Systems Review

10 Replies

Credit Card Processors
Prestige Payment Systems Logo
Category Breakdown
Sales & Marketing rated A
Costs & Contract rated A
Complaints & Service rated A
BBB Rating rated A plus

Overall Rating

A


Overview

Prestige Payment Systems Logo

Prestige Payment Systems Logo

Prestige Payment Systems, LLC (ppsusa.com) is a merchant account provider serving a range of business types including retail, wireless, online, and mail order/telephone order (MOTO). Prestige Payment Systems is a reseller of Elavon’s merchant services. The company’s services include debit card and credit card processing, electronic benefits transfer (EBT), web-based and e-commerce options, and gift card acceptance. The company also provides point-of-sale software for both retail and restaurant industries. Founded in 2006, Prestige Payment Systems is located at the address 1080 South La Cienega Blvd Suite 301-305, Los Angeles, California 90035.

It appears that there is another company that also uses the name Prestige Payment Systems (affordablepaymentsolution.com), but this other company is a DBA of National Payment Systems and is not affiliated with the company listed in this review. The other Prestige Payment Systems is located in Vancouver, Washington, and seems to be receiving more complaints than Prestige Payment Systems of Los Angeles.

Sales & Marketing | A

Key Points – Sales & Marketing
Uses independent resellers? No
Promotes deceptive rate quotes? No
Discloses all important terms? Yes

Prestige Payment Systems appears to rely on traditional advertising and a team of sales agents to market its services. It is unclear at this time whether the company hires independently contracted outside sales reps, but we are unable to locate any Prestige Payment Systems reviews to that effect. The company is not currently showing any complaints related to its marketing tactics, and it does not utilize deceptive advertising strategies on its website.

Costs & Contract | A

Key Points – Costs & Contract Terms
Swiped rate: Variable
Keyed-in rate: Variable
Termination fee: Variable
PCI compliance fee: Variable
Equipment lease: Variable

Prestige Payment Systems resells Elavon contracts, and a company representative has stated in the comment section of this review that the company’s standard agreement may be cancelled at any time. Whether Prestige Payment Systems charges an early termination fee, PCI Compliance fee, or monthly minimum fee is unknown at this time, but there are currently no complaints to be found online about its contract terms. Elavon offers a wide range of contract terms and has recently done away with its early termination fee in some cases, so it’s possible that Prestige Payment Systems offers fairly competitive rates and fees for the industry. If you have any specific knowledge of the standard Prestige Payment Systems contract, please leave that information in the comment section of this review.

Complaints & Service | A

Key Points – Complaints & Service
Total complaints: <10
Live customer support? Yes
Most common complaint: N/A

We are currently able to locate a handful of Prestige Payment Systems complaints, but it is unclear how many of these are directed at the company in this review. Most of the negative reviews accusing the company of being a scam or a ripoff appear to be intended for the Vancouver-based Prestige Payment Systems, which is not affiliated with the company under review in this article. One or two complainants may be referring to the Prestige Payment Systems headquartered in Los Angeles, but the merchants are not specific enough for us to make a determination either way. Even if we assume the worst about these questionable complaints, Prestige Payment Systems has a low complaint rate for its time in business. Common issues appear to be difficulty cancelling service or resolving billing disputes, but again, these problems may not actually be related to Prestige Payment Systems of Los Angeles. The company’s website lists phone and email contact information, indicating that live support may be available for the company’s clients.

BBB Report | A+

Key Points – BBB Report
Product/service: 0
Billing/collection: 0
Advertising/sales: 0
Guarantee/warranty: 0
Delivery: 0

Prestige Payment Systems has been accredited with the Better Business Bureau since 2010 and is currently showing an “A+” rating. No complaints have been registered on the BBB within the last three years. By contrast, the Vancouver-based Prestige Payment Systems has a “C” with the BBB due to 23 complaints filed within the last three years. Given the fact that Prestige Payment Systems of Los Angeles has zero complaints, we agree with the BBB’s rating.

Bottom Line


Prestige Payment Systems Review

Rated 4.6 out of 5 Stars
Reviewed by Phillip Parker
Reviewed on 2015-01-20

Prestige Payment Systems rates as a reliable merchant services provider according to all available information. The company appears to attract complaints intended for another processor using the same name, but there are no indications that the Prestige Payment Systems headquartered in Los Angeles offers expensive contract terms, poor customer service, or deceptive sales tactics. The company’s rating may be subject to change once the BBB updates its records.

This review was originally published on 9/6/12 and was last updated on 1/20/15.

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10 comments

  1. Keith Grindall

    A customer gave me a copy of an agreement that was emailed to them from Prestige Payment Systems. They were told they would be charged 1% for all credit cards and nothing for debit cards. The agreement also shows 1% for check cards and a downgrade surcharge of 2.99%. It also calls for a monthly lease of a Fd-100 or Fd-35 terminal at $67/month for 48 months! Please do not ever sign a lease agreement with anyone for a credit card terminal. You can buy one outright for about $300 or so. So glad I got the opportunity to read this agreement first before it cost a merchant $3200 for a$300 terminal.

    1. Doron Stephen

      Hi Keith,

      Once again this referring to Prestige in Vancouver, Washington. We changed our name and websites to PPS because this keeps happening. We do not do these types of things as our reviews show. We do not cold call, we do not do leases and we do not hide pricing and lie to customers.

        1. Doron Stephen

          Yes you are correct but they are not us. They are National Payment Systems LLC doing business as Prestige Payment Systems and are registered with Wells Fargo.

          We are registered with Elavon/US Bank.

          Totally different company. They use our name because they know we are A+ accredited with the Better Business Bureau and want to ride our coattails.
          .

  2. Lynada

    I can’t seem to get anyone to call me back. I called for some clarification on charges over a month ago, when no one called me back, I called to try to cancel. Still, I can’t get anyone to cancel my account, or call me back. When I called the sales guy back directly, he refuses to tell me how to cancel, just says someone will call me back, which never happens. So they are still taking money out of my account for something that I won’t use, and can’t get them to stop.

    1. Doron Stephen

      Hi Lynada,

      I suspect you are referring to Prestige in Vancouver, Washington because we have never got a call from you. If you want to call me now I will see if you are one of our accounts and I will close immediately.

      My number is 310-234-2411 ext 100

  3. Brian

    I Recently Transfered My Elavon Account to prestige Payment processing . First Week into There System My Money has been Deposited into Some one Elses Account , They Tell Me to Go to my Bank and get A noted letter Stating this is My Account Number & I Am The Business Owner and fax it to them with my account numbers on the note I am Losing my patience they have told me it can take up to three to five business days before i see my funds or an Answer , I am Already Planning to Cancel there Contract/..

  4. Nicholas Fitton

    I was with this company for three years and did not have problems. The service was great and the rates were reasonable. When it came time to renew, I was forced to sign another three year commitment which I did not want to do, but because of their previous performance went ahead and signed. I was told that my last rate schedule was no longer available, but the new one would be cheaper than I was paying, and everything looked good on the contract. I was told I would be getting new equipment for $126.00. I was walked through the signing of the contracts buy the account manager. After I had submitted them, within one hour, I had some questions. I tried to contact them, but the would not return my calls and would not pick up the phone. It was two weeks before I could get in touch with them. By that time it was too late. Even though on the contract my rates were lower than previous, I am paying almost 50% more than I was before. They also signed me up for equipment lease with a 4 year agreement. It turns out I am paying $135 a month for equipment that I could buy for $250. In the end, I will be paying over $7000 for $250 worth or equipment. The company refuses to return emails or take phone calls. I am filing complaints with the Better Business Bureau and other agencies.

    1. Doron Stephen

      I am sure you are referring to a company in Vancouver, Washington also called Prestige Payment Systems, not us. We do not have contracts. All our applications are cancellable anytime and we do not renew over phone. They do. We do not lease $250 units for $7000 ever. We use Elavon and Ladco to lease who cap rates. What processor where you with?

      Please be fair and let everyone know you signed up with them and not us?

      1. Tina

        We had the same problem with this company. The Operations Manager actually hung up on me three times! This is very confusing because the Prestige Payment Solutions I had trouble with is in Vancouver, WA.

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