PPS USA Review

17 Replies

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Category Breakdown
Sales & Marketing rated A
Costs & Contract rated A
Complaints & Service rated A
BBB Rating rated A plus

Overall Rating



PPS USA, formerly known as Prestige Payment Systems, LLC (ppsusa.com), is a merchant account provider serving a wide range of business types. PPS USA is a reseller of Elavon’s merchant services. Founded in 2006, the company is located at the address 1080 South La Cienega Blvd Suite 301-305, Los Angeles, California 90035. Izak Zabek is listed as the president and CEO of PPS USA, which is a registered ISO/MSP of Elavon.

PPS USA changed its original name in order to differentiate itself from a different Prestige Payment Systems (affordablepaymentsolution.com) located in Portland, Oregon. The two companies are not related, as Prestige Payment Systems of Portland is a subsidiary of National Payment Systems. Prestige Payment Systems of Portland has a very negative reputation among merchants and has received numerous complaints related to its sales practices and contract terms. Merchants are cautioned to read complaints filed against “Prestige Payment Systems” carefully in order to determine which company is the subject of the complaint. We will refer to PPS USA by its new name throughout this review in order to clarify which provider we are discussing.

PPS USA Products and Services Industries Served
  • Retail
  • Wireless
  • MOTO
  • E-commerce

Related: Find The Best Processor For Your Business Type

Sales & Marketing | A

Key Points – Sales & Marketing
Uses independent resellers? No
Promotes deceptive rate quotes? No
Discloses all important terms? Yes

PPS USA appears to rely on traditional advertising and a team of sales agents to market its services. It is unclear at this time whether the company hires independently contracted outside sales reps, but we are unable to locate any PPS USA reviews to that effect. The company is not currently showing any complaints related to its marketing tactics, and it does not utilize deceptive advertising strategies on its website. We therefore award it an “A” rating in this category for the time being.

Related: Find The Best Providers By Processor Type

Costs & Contract | A

Key Points – Costs & Contract Terms
Swiped rate: Variable
Keyed-in rate: Variable
Termination fee: Variable
PCI compliance fee: Variable
Equipment lease: Variable

PPS USA resells Elavon contracts, and a company representative has stated in the comment section of this review that the company’s standard agreement may be cancelled at any time. Whether PPS USA charges an early termination fee, PCI Compliance fee, or monthly minimum fee is unknown at this time, but there are currently no complaints to be found online about its contract terms. Elavon offers a wide range of contract terms and has recently done away with its early termination fee in some cases, so it’s possible that PPS USA offers fairly competitive rates and fees for the industry. If you have any specific knowledge of the standard PPS USA contract, please leave that information in the comment section of this review.

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Complaints & Service | A

Key Points – Complaints & Service
Total complaints: <10
Live customer support? Yes
Most common complaint: N/A

We are currently able to locate a handful of PPS USA complaints, but it is unclear how many of these are directed at the company in this review. Most of the negative reviews accusing the company of being a scam or a ripoff appear to be intended for the Vancouver-based Prestige Payment Systems, which is not affiliated with the company under review in this article. One or two complainants may be referring to PPS USA, which is headquartered in Los Angeles, but the merchants are not specific enough for us to make a determination either way. Even if we assume the worst about these questionable complaints, PPS USA has a low complaint rate for its time in business. Common issues appear to be difficulty cancelling service or resolving billing disputes, but again, these problems may not actually be related to Prestige Payment Systems of Los Angeles. The company’s website lists phone and email contact information, indicating that live support may be available for the company’s clients.

Related: Best Processors For E-Commerce

BBB Report | A+

Key Points – BBB Report
Product/service: 0
Billing/collection: 0
Advertising/sales: 0
Guarantee/warranty: 0
Delivery: 0

PPS USA has been accredited with the Better Business Bureau since 2010 and is currently showing an “A+” rating. No complaints have been registered on the BBB within the last three years. By contrast, the Vancouver-based Prestige Payment Systems has a “C” with the BBB due to 23 complaints filed within the last three years. Given the fact that Prestige Payment Systems of Los Angeles has zero complaints, we agree with the BBB’s rating.

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Bottom Line

PPS USA Review

Rated 4.6 out of 5 Stars
Reviewed by Phillip Parker
Reviewed on 2015-04-06

PPS USA rates as a reliable merchant services provider according to all available information. The company appears to attract complaints intended for another processor using the same name, but there are no indications that the Prestige Payment Systems headquartered in Los Angeles offers expensive contract terms, poor customer service, or deceptive sales tactics. Merchants who are contacted by Priority Payment Systems are advised to double-check which provider they are speaking with.

This review was originally published on 9/6/12 and was last updated on 4/06/15.

Leave your review of Prestige Payment Systems in the comment section below:


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  1. Frank Clougherty

    Thank you for clarifying that this company has been calling me for a couple of years and they will not take no for an answer. What happens next when I say no they keep calling me back over and over and hanging up on me. This company with the same name is out of California with a 916 area code this company with the same name is out of california with a 916 area code. Time to call BBB

  2. Tina Johnson

    Was able to get contract with prestige and terminal lease cancelled without owing money to these companies. Took about 2 weeks to accomplish this but glad it is now over.

    1. Doron Stephen

      As I have mentioned over and over this is not us. We do not do leases and never have. We do not sell through call center and never have. We do not rip people off and never have. This all pertains to Prestige Payment Systems in Vancouver, Washington.

      1. Tina Johnson

        I’m sorry Mr Stephen, I was the person that left the message about the “other” Prestige Payment Systems taking me to this site and showing me your companies review and claiming it as their own. I realize you are not the same company and just wanted to let people know that I was able to get them to cancel everything after filing a report . I should have added more info to my post or left it on that other companies review. Sorry for the misunderstanding.

  3. Sandy Montgomery

    This is nothing but a big rip off. I am paying 3 times more with this company then I ever have. They lied from the first word that came out of their mouths. They said I would be paying a flat rate of 57. a month and gave me $300. credit for changing to them. They charged first time $102. lease which was suppose to be flat $57. The today they charged me another $250.. Do not go with this company. It is any Prestige card company I do not care where they are from. Run away as fast as you can. I am not taking credit card as of today until I can get this mess straighten out and It sure will not be with this company. I will be reporting them to the BBB.

  4. Keith Grindall

    A customer gave me a copy of an agreement that was emailed to them from Prestige Payment Systems. They were told they would be charged 1% for all credit cards and nothing for debit cards. The agreement also shows 1% for check cards and a downgrade surcharge of 2.99%. It also calls for a monthly lease of a Fd-100 or Fd-35 terminal at $67/month for 48 months! Please do not ever sign a lease agreement with anyone for a credit card terminal. You can buy one outright for about $300 or so. So glad I got the opportunity to read this agreement first before it cost a merchant $3200 for a$300 terminal.

    1. Doron Stephen

      Hi Keith,

      Once again this referring to Prestige in Vancouver, Washington. We changed our name and websites to PPS because this keeps happening. We do not do these types of things as our reviews show. We do not cold call, we do not do leases and we do not hide pricing and lie to customers.

        1. Doron Stephen

          Yes you are correct but they are not us. They are National Payment Systems LLC doing business as Prestige Payment Systems and are registered with Wells Fargo.

          We are registered with Elavon/US Bank.

          Totally different company. They use our name because they know we are A+ accredited with the Better Business Bureau and want to ride our coattails.

          1. Tina

            My 76 year old father was just scammed by this other prestige co. They actually took me to this website and showed me how wonderful their ratings were and how bad the other company, that we had just signed up with was. They talked him into switching to them. Needless to say, he is now locked into a 3 year lease with them and a 4 year, 77.00 a month equipment lease . neither of these leases were disclosed on line line at the time I signed on with them ( they knew that I was not the business owner). She walked me through the online form and rates and in no way, shape, or form was there ever a equipment lease or contract with them that I signed. It showed up after all was said and done. At 76 years of age my father was not about to enter into a contract like that.

  5. Lynada

    I can’t seem to get anyone to call me back. I called for some clarification on charges over a month ago, when no one called me back, I called to try to cancel. Still, I can’t get anyone to cancel my account, or call me back. When I called the sales guy back directly, he refuses to tell me how to cancel, just says someone will call me back, which never happens. So they are still taking money out of my account for something that I won’t use, and can’t get them to stop.

    1. Doron Stephen

      Hi Lynada,

      I suspect you are referring to Prestige in Vancouver, Washington because we have never got a call from you. If you want to call me now I will see if you are one of our accounts and I will close immediately.

      My number is 310-234-2411 ext 100

  6. Brian

    I Recently Transfered My Elavon Account to prestige Payment processing . First Week into There System My Money has been Deposited into Some one Elses Account , They Tell Me to Go to my Bank and get A noted letter Stating this is My Account Number & I Am The Business Owner and fax it to them with my account numbers on the note I am Losing my patience they have told me it can take up to three to five business days before i see my funds or an Answer , I am Already Planning to Cancel there Contract/..

  7. Nicholas Fitton

    I was with this company for three years and did not have problems. The service was great and the rates were reasonable. When it came time to renew, I was forced to sign another three year commitment which I did not want to do, but because of their previous performance went ahead and signed. I was told that my last rate schedule was no longer available, but the new one would be cheaper than I was paying, and everything looked good on the contract. I was told I would be getting new equipment for $126.00. I was walked through the signing of the contracts buy the account manager. After I had submitted them, within one hour, I had some questions. I tried to contact them, but the would not return my calls and would not pick up the phone. It was two weeks before I could get in touch with them. By that time it was too late. Even though on the contract my rates were lower than previous, I am paying almost 50% more than I was before. They also signed me up for equipment lease with a 4 year agreement. It turns out I am paying $135 a month for equipment that I could buy for $250. In the end, I will be paying over $7000 for $250 worth or equipment. The company refuses to return emails or take phone calls. I am filing complaints with the Better Business Bureau and other agencies.

    1. Doron Stephen

      I am sure you are referring to a company in Vancouver, Washington also called Prestige Payment Systems, not us. We do not have contracts. All our applications are cancellable anytime and we do not renew over phone. They do. We do not lease $250 units for $7000 ever. We use Elavon and Ladco to lease who cap rates. What processor where you with?

      Please be fair and let everyone know you signed up with them and not us?

      1. Tina

        We had the same problem with this company. The Operations Manager actually hung up on me three times! This is very confusing because the Prestige Payment Solutions I had trouble with is in Vancouver, WA.

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