Prestige Payment Systems Review
Note: As of December 2021 the Prestige Payment Systems website is down and the BBB believes they are out of business. We will no longer be updating this review, though we will leave it up. If you have any information that Prestige Payment Systems is still in business, please let us know in the comments below.
A First Data Reseller
Prestige Payment Systems is a Portland, Oregon-based merchant account provider that has been active since 2007. The company is a reseller of First Data (now Fiserv) and a DBA of National Payment Systems, LLC. Prestige Payment Systems is often confused with PPS USA, a Los Angeles company that formerly went by the name of Prestige Payment Systems but changed its name to avoid being associated with the company that is the subject of this review.
Prestige Payment Systems Leadership
The Better Business Bureau lists Brad Law as the managing member at Prestige Payment Systems, but Jonathan Beckman is the registering agent for Prestige’s DBA, National Payment Systems LLC. We have located an online comment claiming that Brad Law and Jonathan Beckman have launched a new payment processing venture called “Performance Merchant Alliance,” but we have been unable to confirm some of the details related to this new venture. Performance Merchant Alliance has transitioned to the new brand identity of Freedom Card Solutions, and you can see the latest information that we have found in our Freedom Card Solutions review. LinkedIn has Izak Zabek as the CEO.
Other Possible Identities
In addition to the information we have found about Performance Merchant Alliance, we have received public comments below this review and private correspondence claiming that Prestige Payment Systems is also operating under the brand names “United Card Solutions,” “National Card Solutions,” and “Direct Processors.” These companies are based in Portland, Oregon, and do not disclose the identities of their executive teams. To learn more about these three companies, see the reviews we have written for each one. Additionally, the BBB page for Prestige lists “AffordablePaymentSolutions.com” as the Prestige website, though the link is not functioning.
Prestige Payment Systems Payment Processing
Prestige Payment Systems appears to process most major debit and credit cards. Their website gives shockingly little info on what exactly services they offer, but if the websites of their DBAs are any indication, we can assume that the company offers POS solutions including mobile readers and countertop terminals, e-commerce solutions, telephone payments through a virtual terminal, PCI compliance, EMV, and gift card options for merchants.
Prestige Payment Systems Location
Prestige Payment Systems is a registered ISO of Wells Fargo Bank N.A., Walnut Creek, California, and as of this review is headquartered at 707 SW Washington St Ste 800, Portland, OR 97205, although multiple sources also refer to an address at 615 SW Broadway Ste 310, Portland, Oregon 97205 and a Vancouver, Washington location. Other sources list an address at 80 Blue Ravine Rd, Folsom, California 95630.
Prestige Payment Systems Review Table of Contents
- Costs & Contract: Prestige Payment Systems offers a three-year contract through First Data (Fiserv) with a variable early termination fee.
- Complaints & Service: Prestige Payment Systems has received more than 100 public complaints.
- BBB Rating: Prestige Payment Systems has no rating with the Better Business Bureau and has received 14 complaints and 1 review in the past 3 years.
- Sales & Marketing: Prestige Payment Systems hires independent sales agents and has received a high number of complaints about its sales practices.
Prestige Payment Systems Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||100+|
|Live Customer Support||Yes|
|Most Common Complaint||Hidden Fees|
We are currently able to locate over 100 negative Prestige Payment Systems reviews, many of which accuse the company of being a scam or a ripoff. The majority of complainants cite sales issues including aggressive telemarketing, rude behavior, deceptive rate quotes, and incomplete disclosure of contract terms. Other problems mentioned include poor or unreachable customer service, expensive contract terms, and confusion over the company’s location and ownership.
Prestige Payment Systems Lawsuits
In 2015, Prestige Payment Systems’ parent company was the subject of this lawsuit. National Payment Systems names company executives Brad Law and Jonathan Beckman as co-defendants in the matter. While the suit alleges misrepresentation of rates and fees, it was dismissed in 2016.
Prestige Payment Systems Customer Service Options
Prestige Payment Systems representatives do not often appear to respond to public complaints, and it is unclear at this time whether the company supplies any direct customer service or if it simply outsources it to First Data (Fiserv). In light of both the content and the quantity of complaints, we have assigned the company’s customer support a “D” rating and do not consider it worthy of competing with top payment processors for customer service.
Prestige Payment Systems Online Ratings
Here's How They Rate Online
Online Ratings Summary
|Product & Service Complaints||7|
|Billing & Collection Complaints||6|
|Advertising & Sales Complaints||1|
|Guarantee & Warranty Complaints||0|
A Curious Complaint Reduction
Prestige Payment Systems currently shows no rating and no accreditation from the BBB. The company has received 14 complaints to its BBB profile in the past 36 months. 1 complaint related to advertising issues, complaints related to billing or collection disputes, and the remaining 6 complaints related to problems with a product or service. Only 1 of these 14 complaints were resolved by the company to the satisfaction of the merchant. The remaining 13 were resolved to the dissatisfaction of the merchant or received no final response.
What Merchants Say
In addition to the 15 complaints filed with the BBB against Prestige Payment Systems, the company’s profile has also received 2 reviews. Both of the reviews are negative in tone. One review, like several others, describes deceptive practices:
No, do not trust these people. You will be disappointed. There is nothing up and up about them.
Merchants who find themselves in this situation should research the proper steps to cancel their merchant account without paying a fee.
The BBB notes that it detected a pattern of complaints from consumers regarding sales, billing, or collection issues in November 2017 and contacted Prestige regarding these complaints. Prestige Payment Systems replied to the BBB’s inquiry by defending its sales practices and contract terms. The company also stated that it is no longer in business. This reply appears to have satisfied the BBB, which has only lowered its rating due to Prestige’s unsatisfactory response to three BBB complaints.
An “F” Performance Overall
In light of the company’s complaint total, resolution ratio, and response to the BBB’s inquiry, we have adjusted the BBB’s rating to an “F” according to our rating criteria.
Prestige Payment Systems Fees, Rates & Costs
A Closer Look at The Contract
|Flat Rate||3.25% + $0.09|
|Interchange Plus||Interchange + 0.50% + $0.09|
|Virtual Terminal Rate||1.00$ + 4.99%|
|Payment Gateway Fee||Undisclosed|
|Annual Fee||$50 - $197 Per Year|
|Early Termination Fee||$250|
|PCI Compliance Fee||$150 Per Year|
|Help Desk Fee||$15 Per Month|
|Inactivity Fee||$99+ Per Month|
|Equipment Lease Costs||$50 - $77 Per Month|
|Equipment Lease Terms||48 Month (locked)|
Three-Year Agreement, A Slew of Added Fees
The standard Prestige Payment Systems contract (available below) is a three-year agreement with an undefined early termination fee, a $150 PCI compliance fee, a $50 annual fee, a $15 monthly “help desk” fee, a $10 monthly statement fee, and either tiered or interchange-plus pricing. Some merchant complaints state that the company’s standard early termination fee is $250. Among the company’s many merchant agreements is a flat rate of 3.25% plus $0.09.
The company also appears to lease terminals through First Data Global Leasing, which typically offers 48-month, non-cancellable leases that cost up to $77 per month. It should be noted that most credit card terminals can be purchased upfront for under $500. We also encourage merchants to check out our list of the providers of the best merchant services.
Among the multitude of pricing schedules that the company makes available is its Interchange Pass-Through Program. This pricing schedule details the interchange-plus pricing model that the company makes available to merchants. Under this plan, merchants are charged a rate of interchange plus 0.50% plus $0.09. Since interchange rates are the most transparent in the industry, merchants are encouraged to request a pricing plan based upon them.
Virtual Terminal and Payment Gateway Pricing
In addition to its storefront payment processing services, Prestige Payment Systems’ programs guide, the former website, and other documents mention virtual terminal and payment gateway services. However, pricing is not disclosed on either of those services. Additional rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates, typically apply to these e-commerce services
Costly Contract Terms
Multiple merchants claim that they did not receive full documentation or explanation of these rates prior to submitting their applications, so we have included as many of the company’s fee schedules as possible to help potential customers evaluate their costs. Merchants are advised to request all documentation and to inquire about all possible fees in writing in order to ensure that agents are held accountable for any lack of disclosure. Overall, the company’s contract terms are more expensive than industry averages, and merchants would receive a much better deal from a low-cost merchant account provider. We therefore assign the company a “D” in this category.
Prestige Payment Systems Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Employs Independent Resellers||Yes|
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||No|
Aggressive Sales Tactics
Prestige Payment Systems appears to utilize a combination of telemarketing and independent agents to market its services, and this strategy seems to have resulted in a large number of public complaints about the company’s sales team. There are numerous complaint threads on 800Notes that describe aggressive, unwanted telephone calls from Prestige sales reps, and multiple Google reviews also cite unpleasant exchanges both in-person and over the phone. In addition, there are many complaints on other websites and on our review of PPS USA that describe nondisclosure of fees, misrepresentation of rates, incomplete documentation at the point of signing, rude behavior, and general deception by Prestige Payment Systems representatives. This does not compare favorably to our list of best credit card processors.
Sales Agent Misconduct
One complaint on our PPS USA review seems to suggest that a Prestige Payment Systems representative posed as a representative of PPS USA in order to capitalize on the “A” rating we have assigned to PPS USA. If true, this would seem to confirm an accusation made by a PPS USA representative that “[Prestige Payment Systems] use our name because they know we are A+ accredited with the Better Business Bureau and want to ride our coattails.” Regardless of whether this is happening on a wide scale at Prestige Payment Systems, this lone report does not reflect positively on the sales representatives at Prestige Payment Systems.
No Listed Quotes
To its credit, the Prestige Payment Systems website formerly did not prominently list any misleading rates or promotions. However, the website is no longer functioning, indicating that Prestige may be out of business.
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