Direct Processors Overview

Are you a decision maker with Direct Processors? Claim this review.

An Organization With Many Names

Headquartered in Vancouver, Washington, Direct Processors is a merchant account provider that serves standard-risk business types across the United States. Direct Processors appears to share ownership or to be otherwise affiliated with three other credit card processors called Freedom Card Solutions (formerly Performance Merchant Alliance), United Card Solutions (unitedcardsolutions.com), and National Card Solutions (nationalcardsolutions.com). All four companies have similar websites and promotional language, and all four appear to be represented by Jeff Easter, an online reputation management specialist.

Merchant account provider reviews reflect that Direct Processors is a DBA of Prestige Payment Systems. That affiliation would explain the company’s connection to Easter, as Prestige Payment Systems is ripe with negative reviews and allegations of unethical business practices among merchants. National Card Solutions and United Card Solutions are all other confirmed DBAs of Prestige Payment Systems.

Our own independent research has revealed a number of potential links between Performance Merchant Alliance, Prestige Payment Systems, and a company called National Paymentech. Merchants are advised to inquire as to whether Direct Processors has any previous or current affiliation with Prestige Payment Systems, and specifically what Jeff Easter’s role is in all of the companies that have been identified in this review.

The Jeff Easter Connection

It is unclear at this time whether Jeff Easter is the owner of these companies, an employee of these companies, or a PR representative hired by these companies, but he is listed as the primary contact in three separate press releases about each organization. The Better Business Bureau also listed him as the principal of Performance Merchant Alliance and he is now listed as a consultant for Freedom Card Solutions. We have found some evidence that Direct Processors was at one point partnered with BlueSquare Resolutions.

Based in Vancouver, Washington

Direct Processors is a reseller of First Data products and services through i3 Verticals, LLC, and therefore utilizes Wells Fargo as its acquiring bank. Direct Processors appears to have been launched in July 2015 and is located at 4400 NE 77th Ave #275, Vancouver, Washington 98662.

Direct Processors Review Table of Contents

  • Costs & Contract: Direct Processors offers a three-year agreement through First Data with a variable early termination fee and long-term equipment lease.
  • Complaints & Service: Direct Processors has received more than 100 public complaints.
  • BBB Rating: Direct Processors has an “A+” rating with the Better Business Bureau and has received 41 complaints and 11 reviews since February 2016.
  • Sales & Marketing: Direct Processors does not appear to hire independently contracted agents but has received a very high number of complaints about its sales team.
  • Rates & Fees: How Merchants Got The Best Rates With Direct Processors

Direct Processors Statement Analyzer

Find hidden fees, pricing errors, and overcharges in your Direct Processors merchant account statement. Not with Direct Processors? That's ok, we can find excessive fees in any credit card processing statement. We've already found $1,156,834 in hidden fees this year! Submit a recent statement to try it out for free!

  • Accepted file types: pdf, doc, docx, png, jpg, xls, xlxs.

Products & Services Offered

Types of Businesses Served

  • Retail
  • Mobile
  • E-commerce
  • MOTO

Our unbiased reviews are supported, in part, by helping you find highly rated merchant accounts. You can learn more here.

Direct Processors Rates, Fees, and Costs

Key Points

Swiped Rate 3.25%+$0.09
Keyed-in Rate 3.25%+$0.09
Annual Fee Up to $197
Helpdesk Fee $15 Per Month
Inactivity Fee $99 Per Month
PCI Compliance Fee $150 Per Year
Early Termination Fee $250
Equipment Lease Costs Up to $77 Per Month
Equipment Lease Terms 48 Month (locked)

Three-Year Contract

Information on Direct Processors’ pricing structure is sparse. The company’s website offers little insight into the company’s rates and fees. Since Direct Processors is a DBA of Prestige Payments, this review will rely on information from its pricing structure. Prestige Payment Systems offers three-tiered pricing for qualified, mid-qualified, and non-qualified merchants with rates as high as 3.25% plus $0.09.

The agreement includes a PCI compliance fee of $150 which is billed annually.  Merchant reviews reflect other fees from these contracts including a $50 annual fee, a $15 monthly “help desk” fee, and a $10 monthly statement fee. Some merchant complaints state that the company’s standard early termination fee is $250.

Beware Equipment Leases

As a general rule, we do not advise merchants to enter into contracts that include long-term, non-cancellable equipment leases. This is because most credit card processing equipment can be purchased in full for a one-time cost of under $500, while most equipment leases cost thousands of dollars over four years. Accordingly, we do not consider the company’s contract terms to be even remotely competitive with the cheapest merchant accounts available.

Many Merchant Complaints

The high number of complaints about Direct Processors’s exorbitant equipment lease costs are a testament to the low value these leases offer. We have accordingly lowered our grade for Direct Processors in this section to a “D.” See the Direct Processors/BlueSquare Resolutions Program Guide, the Direct Processors/First Data Program Guide, or the Direct Processors/i3 Verticals Program Guide.

Are you happy with your Direct Processors fees? Tell us about them before your go!

Response from Direct Processors

Are you a representative of Direct Processors? Add your voice to this section for free!

Direct Processors Complaints & Customer Reviews

Key Points

Total Online Complaints 100+
Live Customer Support Yes
Most Common Complaint Sales Tactics

Over 100 Complaints

We are currently able to locate more than 100 negative Direct Processors reviews, some of which accuse the company of being a scam or a ripoff. Common themes include persistent sales calls, misrepresentation of rates, nondisclosure of fees, exorbitant equipment costs, and poor customer service. Direct Processors has received complaints at a steady pace ever since we published this review, nearly keeping pace with United Card Solutions. This is a strongly negative trend that has lowered the company’s score to a “D.”

Don’t Trust Every Review

Merchants who are researching the company should also note that company representative Jeff Easter, an online reputation manager, has left many positive reviews about Direct Processors on consumer protection websites. The Direct Processors website states that the company offers 24/7 customer support by phone, but this support line has not performed anywhere near well enough to receive any consideration for our list of the top credit card processors for customer service.

Direct Processors Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against Direct Processors. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Direct Processors Customer Support Options

We have assigned Direct Processors a “D” rating in this section due to the fact that there may be no substantive difference between the service provided by Direct Processors and the service provided by its related companies. Direct Processors website states that the company offers 24/7 customer support by phone, but this number does not appear to do a good job of resolving merchant issues in-house. We therefore do not consider Direct Processors to be a top-rated merchant account provider for customer service.

Do you have a complaint or testimonial about Direct Processors? Make your voice heard before you go!

Response from Direct Processors

Are you a representative of Direct Processors? Add your voice to this section for free!

Direct Processors BBB Rating Summary

Key Points - BBB

Product & Service Complaints 26
Billing & Collection Complaints 7
Advertising & Sales Complaints 7
Guarantee & Warranty Complaints 1
Delivery Complaints 0

Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.

Over 40 Complaints

Direct Processors (as “Direct Processor”) currently has an “A+” rating with the Better Business Bureau and is not BBB-accredited. The company has received 41 complaints since its profile was created in February 2016, with 26 related to product or service problems, 7 due to advertising or sales issues, one related to guarantee or warranty, 7 having to do with billing and collection., and 1 having to do with guarantee or warranty issues. Direct Processors has resolved 7 complaints to the satisfaction of the merchant, while the remaining 34 complaints either were resolved to the dissatisfaction of the merchant or did not receive a final response from the merchant. Direct Processors has also received nine informal merchant reviews through the BBB, all of which were negative in tone.

What Merchants Say

In addition to the 41 complaints filed against Direct Processors, the company has received 11 informal reviews. All 11 reviews were negative in tone, each giving the company a rating of 1 out of 5. The most recent review filed against the company describes several issues, including poor customer service:

All who have had trouble with Direct Processors please go file a complaint with the *** I give ZERO stars I have had the same horrible experiences with this dishonest company as all the other reviewers!! Stay away at all costs!! I also signed a contract for merchant services, then was unknowingly roped into a 3rd party contract for a terminal. This contract was also for a longer term than my merchant services contract strangely. I have spent hours disputing and questioning charges, many of them new each month. They have attempted to charge me annual membership fees multiple times a year, they have said I was not PCI compliant when I have documentation from Direct Processors that is a PCI Certificate of Compliance. I have to comb through every statement to confirm charges and most often find a charge that should not be there. Many statements don’t match what has actually been debited from my bank account. They have said they will refund me charges but only after I have spent hours on the phone trying to reach someone who can help. And as other reviewers have said they will not return phone calls or emails, ever. I have been promised refunds only to find that they actually debited my account for that amount, then I must provide the documentation to prove their mistake. Still waiting after a month for a refund. I closed my account, and got written confirmation, a month ago YET to day I have a new charge on my bank account from them. The customer service is atrocious!! They are RUDE, inept and cannot answer simple questions ( so you are promised a call back with an answer that never happens). I have had some of my worst experiences with account managers. No-one will do their job or take responsibility for the mistakes!!! Again Direct Processors needs to be investigated. GO FILE COMPLAINT WITH *** NOW!!!!

Finding a merchant service provider with excellent customer service is essential to resolve any issues that may arise.

A “D” Performance Overall

Direct Processors has received a large spike in complaints since our last review and appears to have made zero effort to address the underlying issues. We have therefore adjusted the BBB’s grade to a “D.”

How has Direct Processors treated you? Tell us about it here!

Response from Direct Processors

Are you a representative of Direct Processors? Add your voice to this section for free!

Truth In Marketing & Advertising

Key Points

Employs Independent Resellers No
Advertises Deceptive Rates No
Discloses All Important Terms No

Heavy on Telemarketing

Direct Processors appears to utilize telemarketing and an in-house sales team to market its services. The company does not appear to utilize independently contracted sales agents, but we have found dozens of Direct Processors complaints that mention persistent telemarketing calls, misrepresented fees, and undisclosed contract terms. Direct Processors also does not list any misleading rate quotes or unrealistic guarantees on its website. Some of these complaints specifically refer to long-term leasing agreements that are not mentioned by sales agents at the time of the sale, while others claim that they were lied to about their monthly costs. The number of these complaints has risen steadily since we first published this review and is very high for a company that is this new to this industry.

Similar to United Card Solutions

United Card Solutions, a Portland, Oregon-based company that appears to be related to Direct Processors, has also received a high number of complaints regarding nondisclosure or misrepresentation by sales agents. It is unclear at this time whether United Card Solutions employs a different sales team or offers different contract terms than Direct Processors, but the content of these complaints is very similar. If you are concerned that Direct Processors is charging you undisclosed fees, we recommend seeking a third-party statement audit.

An Insider Account

According to an email we have received from a former employee, Direct Processors trains its agents to tell business owners that their equipment lease from First Data is actually a program fee to cover the cost of processing, and that their rates will be 0% for PIN debit transactions and 1% for standard credit card transactions with no interchange on top. These rates are unrealistically low and highly misleading. This informant states that the “program fee” can ultimately cost anywhere from $59 to $399 per month as part of a 48-month, non-cancellable equipment lease. This is an increasingly common tactic we have seen among some poorly rated providers, and it will lower the company’s score further if similar reports continue to come in.

Reputation Management Concerns

As one final note, there are two questionable positive reviews for Direct Processors on Google and on Yelp. Both reviews appear to have been posted by Jeff Easter, a representative of Direct Processors. Merchants who are researching the company should understand that the person who wrote these reviews is affiliated with Direct Processors, United Card Solutions, and National Card Solutions, and that the company’s representatives may be similarly influencing its ratings on other platforms.

Did you get what you expected from Direct Processors? Tell us why, or why not.

Response from Direct Processors

Are you a representative of Direct Processors? Add your voice to this section for free!

Direct Processors Marketing Example

Direct Processors Logo

Our Opinion of Direct Processors

Poorly Rated In Every Category

Direct Processors rates as a substandard merchant account provider according to our rating criteria. The company is not far behind United Card Solutions in the number of complaints it has received, and the content of these complaints is nearly identical. Furthermore, Direct Processors appears to be linked via ownership and other personnel to some very poorly rated processors on CPO. It appears that the company is on pace to make our list of the worst merchant account providers in the industry.

We rely on your feedback about Direct Processors to keep this review accurate and up-to-date. Please take a minute to tell us about your experience. We and the small business owners of this world thank you!

Thank you for reading my review. I hope that it has helped you with your research.

Why I'm Qualified to Write About Credit Card Processing

I'm a former credit card processing sales director who left the industry to start my own a small business. From the time that I starting working in the merchant services industry to when I left to write about it, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this insider knowledge to myself, so built this website to help small business owners research which service providers to use and how to save money on rates and fees. I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers here. I can help you save money with your current merchant account or help you find a new one. Message me here to get started.

Get started right away! I've help businesses save $1,156,834 this year alone! Submit a recent statement and I'll take a look at it for free.

Submit a Statement

  • Accepted file types: jpg, png, pdf, xls, xlsx.

50 Reviews Leave Your Review for Direct Processors Below

  1. Dealing with this company has been a disaster. I was told it was no problem to integrate with my POS without additional equipment and the transition would be smooth. I signed up in June 2018 as of today I am simply paying for a service I am not using. I called the Account Executive (Chris Carlstrom) last month he blew me off and directed me to call customer service. I still have no resolution and I am getting charged by First Data every month for a merchant account I am not even using. Lots of promises and absolutely no follow through.


    From The Editor
    This Post Might Help: Best Merchant Accounts for Great Customer Service

  2. I singed with Direct Processors late 2017. I was told I would only pay if I process a credit card charge. They started drafting from my bank account, and I was slow to challenge the charges. I contacted Direct Processors and was advised to cancel in writing. I did so with USPS delivery receipt, 6 June 2018. I received a call earlier this month telling me I would receive a refund for June & July. The agent then recanted and said the refund is only for July. To date, nothing. How do you stop this abuse?


    From The Editor
    This Post Might Help: Cancelling a Merchant Account Without Paying a Fee

  3. John Lin says:

    Totally different rates after you sign up the contacts . It’s turn out 4 percents fee every month . I am so regret to cancelled original 2.8 percents card company. Stanphen Pool you are a Big Big scammer. Do not get into this company. Poorly customer service . Zero star

  4. Jim Thienel says:

    Rates far exceeded what I was promised. Customer service does not exist as far as I can see. Voicemail is the norm. Impossible to speak to a supervisor. No call backs. I rate this company less than one star. I have been in business for 41 1/2 years no other company has been as bad as Direct Processors

  5. Karla Rarrat says:

    Direct Processors is a total RIP OFF… Do not fall for the scam. They will set you up with great rates and then get you into a lease agreement for 48 months that you CAN NOT repeat CAN NOT get out of paying for a cheap processor. Mr. Stephan P. is a fast talker!! What out, Hang up..very loudly too. Hope this saves everyone from falling into this scam.

    1. Karla Rarrat says:

      Still the worst company to deal with. Monthly additional fees. It never stops! Have to call monthly to have charges removed. Send info to BBB, states attorney general, never hear back from any of these agencies.This company needs to be put out of business. Total ripoff

      From The Editor
      This Post Might Help: How to Report Bad Credit Card Processors

  6. Roger Derosier says:

    Direct processors, after sending them several months worth of transactions from my previous company, they led me to believe that I would cut my transaction costs by half. I should have known better. My percentage went from a 2.5% to over 4%. They also got me to purchase equipment thru a four year lease, which I did not need and is still in the box. Don’t get involved with these lying cheats.

    1. Karla Rarrat says:

      I did the same thing.. Have you got any help out of anyone? I’m getting no where. Thanks

  7. This company has sleazy business practices so stay far, far away. They put you on a month to month contract but if you cancel before 36 months they hit you with thousands of dollars in early termination fees.

  8. Abby says:

    DO NOT USE THIS COMPANY!!! Lied to about my contract by Merchant Solution Center who recruits for direct processors. Was told I could do a month to month contract with a $250 cancellation fee. They “analyzed” my current processing statement and were adamant I would save money with them. Ended up paying $700 more over 3 months than my previous processor. Every time I called they gave me the run around and never fixed the problem. When I cancelled, they proceeded to try to charge me $4000 for a cancellation fee saying I was in a 36 mth contract. After numerous calls and never being able to speak to the supervisor, Sierra, they “reduced” my cancellation fee to $1000! They refused to listen to my complaints about being lied to and insisted there was nothing else they could do. I sent a long letter outlining everything and still no response from anybody in charge. They are liers and cheats!!! They should be out of business by now the way they treat their customers. I am absolutely livid. They are threatening to send me to the collectors if I don’t pay. Avoid this company like the plague and spread the word. At least someone else can avoid being taken advantage of like I was.

    1. Carlos Macis says:

      Same exact situation! Still waiting to hear back from Sierra, the 4th supervisor to handle my case. I am in on a class action!!

      1. Ron F. says:

        Is there class action suit against this company? Please contact me and I will seriously consider joining it.
        I have just read all the negative reviews from the time we started doing business with them and we are very unhappy with this company due to the stress and misrepresentation we have endured. We are still within the 90-day timeframe and are seriously considering consulting a lawyer to get out of this contract.

        1. Candi says:

          I will join a class action lawsuit. I am in the same situation as all of you. I signed on with this company earlier this year and have been distressed since signing on as all of it has been lies. What they told me and what I received were two very different things. This company should be shut down for their consumer fraud!!


          From The Editor
          This Post Might Help: How to Report Bad Credit Card Processors

  9. These broiler room brats sold me a program for processing my visa cards, and I was told verbally I would pay 100.00 membership fee and .10 a card when it was swiped…This would be a GREAT DEAL!..There is a company in Orange County, CA doing this very thing, so I believed them.

    They send a contract thru docu-sign and its was unreadable until I had signed it and finally printed it out. When the print was big enough to read, went ballistic!

    I noticed immediately that they had put a lease on me for the card processor, an old school FD130 for 100.a month for four years!…That makes a 399.00 processor, $4,800.00!!!

    I called for two solid weeks, getting the run around and having to leave messages that were never answered. In 39 years of business here, I have had such poor customer service. My processor went down too with no help from them…

    After two weeks of NO CUSTOMER SERVICE WHATSOEVER…I finally left a message that I was cancelling their services.

    That got a called me back then!

    I had only had their services for a month and explained why I was leaving including the fact that this lease they put in the contract was unconscionable.

    They said I could cancel, but I would owe them $4800.00 at closing…the lease they wrote was thru Acentium Capital..(I’m questioning the relationship between these two, but at least Ascentium called me back.

    I did research…Neither of these company’s are processing my visa cards…This is just a broiler room sales force..selling leases in a sneaky manner to unsuspecting business people.
    First Data, a very reputable company is actually doing the processing!

    Truth is…if they removed the lease and allowed for the purchase of the processor, as does every other processing company I ever used), I would be very happy…But their account manager would not do so and was very nasty..I offered to purchase their old stuff at full retail and still they were un workable and rude.

    Stay away from Direct processors who process nothing and are just third party rip off artists.

  10. Lance says:

    STAY CLEAR of Direct Processors. SCAM CITY. I was told NO pci Compliance fee…LIES, NO annual fee…LIES. Hidden costs all over my statement. Kicker is… I asked for a square type device since I’m a mobile business. They sent a Device without telling me it was 59 bucks for 4 YEARS (I only signed on with them for 3 years) PLUS… 14 a dollar wireless fee for the devise. now they say they will be happy to send me the FREE one I asked for but I’m stuck with paying for the one I didn’t want in the first place. And the kicker… it rarely has service where i do business. I will say.. my fault for skipping through the pages on my phone tapping all the little red spots for a Digital signature. I will NEVER do that again. Direct Processors are SCAMMERS AND LIERS.. I say again. STAY CLEAR OF THIS DISHONEST COMPANY.

  11. Thermal Tech Inc says:

    This is the worst credit card processor company we have ever dealt with. They lie about their rates, their customer service response is pretty much nonexistant, I could go on and on but suffice it to say you should stay clear of these bozo’s.

  12. Daniel says:

    For this company all you have to do is ask for the unqualified rate to be 1% they do have 0% debit and 1% on STANDARD cards, I signed up with them may 2017 and was unhappy at first but after talking to merchant support they got my over the phone card rate to 2% with the $88 lease ($79 after tax) my rate is about 2.3% i’m not super happy but its better than what square offers and they pick up the phone with a live agent when you call, plus the authorize.net virtual terminal works wonders. overall an average processing company.

  13. peter says:

    Totally misrepresented program. DO NOT DO BUSINESS WITH THESE PEOPLE. I was told my rate would be 0% debit 1% credit with a 10 cent swipe fee for VI MC DISC. Amex would be more. There would be a $149 per month fee which would cover equipment, misc charges etc. I REPEATEDLY asked about statement fees, rates on reward cards, PCI Compliance fees, and was REPEATEDLY told all those would be part of the $149 per month fee. We went over the contract item by item and I was told all the extra fees would only apply in very limited circumstances like international cards and government cards. Turns out about half of all cards are subject to something called a downgrade surcharge of 2.99%. SO if your contract has ANYTHING but EXACTLY what they told you then don’t sign. Do not rely on any verbal explanation of the fees and what they apply to. If you do sign with them get the salesman’s number and call him back so you can confront him when you get your statements. Also record the conversation (for quality control purposes!!). One more thing, Wait until the 1st of the month to sign anything as they charge fees from the sign date. Better yet, LOOK ELSEWHERE. TOTAL SCAM

  14. Kalan Howard says:

    Direct processors is the worst company out there! My story is basically the same as everyone else. They told me 1% on Credit cards, thats it! Is actually around 3% PLUS the lease fees. I asked them about this and they told me I have an abnormally high amount of rewards cards in my area and thats why its so high and that if I lived in a poorer area of the country with lower credit scores it would be lower. What a joke! I asked all the typical questions before signing but the sales people just straight up lie to you. I’ve been scammed and its going to cost me thousands. Can’t believe they can get away with this but it is what is it,

    1. LORI PARADIS says:

      Hi Kalan I would love to talk with you, I am so disgusted with this company and would like to do something about it. My story is just like yours and it really pisses me off.

      1. Bess Smith says:

        Lori
        Would love to get a class action suit against them for all the deceit and lies. My story is also like yours. Stuck with a company for 4 years and thousand of dollars needlessly spent.

        1. Karla Rarrat says:

          Would also like to hear if anyone has a class action lawsuit started. We would be more than happy to help in anyway.

  15. Deborah C Kennedy says:

    This company is an absolute scam. After spending hours going over every single cost, in the end when I decided to not go with their company because I had read bad reviews, The owner got on the phone himself and kept trying to talk me out of it and pressuring me, he actually had me in tears because I had already given him my check routing number and my tax ID. I told him that I absolutely did not want to go through with this and he kept pressuring me. The last time I experience such unprofessional pressure and rudeness was from a timeshare salesmen years ago. I had to end up hanging up on him because of his refusal to not allow me to change my mind. I called my bank and put a freeze on my account to ensure that his company would not do anything. Afterwards I did a lot of research and everyone says the exact same thing. Stay away from this company!

  16. Mary Kunst says:

    This company is highly unethical and the customer service is the worst I’ve encountered in a long time. Ever, even. Not only do they use high-pressure sales, the salesman did not disclose many of the extra fees, and tricked me into opening 2 accounts although I only needed one. When I called to complain, I was promised a call back. When one wasn’t forthcoming, I called again and was treated like Shit! Avoid them at all costs.

  17. kate says:

    I appreciated the outstanding service, all my questions were answered in a professional manner, i would highly recommend them to others.

    1. CPO Admin says:

      Hi Kate,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  18. Gary Devonshire says:

    Had i seen all the negative reviews when i signed with Debbie at Direct Processors i probably wouldn’t of signed, and i wouldn’t be saving so much money or have the level of customer support i do. I average $80,000 a month in card sales. I was paying over $2000 a month to Central Payments, most of it junk fees. Now i pay about $800 less each and every month. I wish I could get away with not taking cards at all, but thats not reality. So i might as well have the best set up possible. The best part, which I wasn’t expecting is when i refered six people to her, she ended up signing up two of them and i received a pretty decent processing credit as a thank you.

    1. CPO Admin says:

      Hi Gary,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  19. Gray says:

    Here’s the thing guys. I’ve worked here for a long time and never saw any unbroken promises. It’s a very professional work environment and we keep a very high standard for employee punctuality and honesty on literally every level, for the precise reason that we only hire people who are dedicated to their job and stand behind their company and it’s services -> because we only wish to provide no less than the BEST possible services and products. We WILL tell you if we can’t save you any money, and will never push a potential client to do something that wouldn’t benefit them. But more importantly, we WILL show you that we WILL do everything we can to be there for you as a customer. Unfortunately, anyone can comment on here (and the rest of the internet) and I’ll be straightforward about this – competitors, disgruntled ex-employees, and anyone who wants to “troll” can do so on the internet. If you are unhappy, we will listen, and I can assure you we will always do everything in our power to make it right. In regards to the less than desirable reviews you may see (as you will with any company, mind you) let’s face it guys & gals, most people don’t go out of their way to leave good reviews, they more commonly only go out of their way to leave bad ones. I hothis means something to anyone who comes across this page (as well as other reputable places of review), because I’m proud to be a part of our company. We aren’t perfect, because we are humans… neither are our competitors, and I think I speak for everyone I work with that we wish the best for all of us. I know this is an employee review and not a customer review, but I needed to clarify this, as someone who has been a part of our family for a while.

    1. Kim Martin says:

      Gray, could I have your direct contact information. What you have described is nothing like what I as a business owner have experienced from this company. Perhaps you can fix all the wrongs that I have encountered. Unfortunately all of the bad reviews is an exact replica of my experience.

  20. Fred G. says:

    Derick Cakes said I must be busted and not have anything going for me since I have time to call in and harrass his people (they called me and I get so many of these calls I’ve told people at multiple companies to put me on the do not call list, but I keep getting calls about loans, card processing and advertising from so many companies) they keep calling me so I figured I’d call and waste some of their time, derick cakes said he’s being paid to sit and b.s. with me. He said his Penis is bigger than mine, his girl is hotter and car is nicer. He also said I sound gay. I asked to talk to his manager he said he’s the boss…and wouldn’t let me talk to manager. He should be fired. They obviously didn’t put me in the no call list because I continue to get calls from at least five companies a week trying to sell something

  21. Zulma says:

    This company called me on a Friday after a 50 minutes phone conversation, I made the huge mistake to sign up with them. This is a non-cancelable contract for 48 month!!! I have not used my equipment yet nor even open the box with equipment yet,they promised me a $109.00. I’m just checking my bank account and they already took $ 35 Prorated fee that covers for 6 days. then also took 115.00 for monthly fee. Customer service Manager was very rude and stated that that is including taxes…
    I ask her how much are the taxes. She said it goes by state and she wouldn’t be able to tell me what those are. She also said ” I been on the prone with you now for almost 30 minutes discussing about taxes man… What are you trying to get out of this conversation…?” then she said “I’m opening a request, and you are going to hear back from us in between 7 to 10 days about this tax charges, have a good day!”
    I’m a customer and I have the right to know what am getting charge for. I don’t need customer service being rude and yelling.
    This company is probably one of THE WORST lairs and RUDEST customer service.
    I tried cancelling after 24 hours they say its non-cancelable so can’t do that
    DO NOT SIGN UP WITH THEM!!

  22. This company has sales people that lie to get you signed up. Watch what you agree to . By the time you get to the verification process you are so tired of talking to them you are not paying attention.
    A phone call will do you no good. I am a 62 yr old with a disabled husband who works 14 hrs a day to stay above water and they just added $60 to my monthly bills. When called to get a resolution they are like talking to a wall.

  23. randal says:

    Do not use this company. They mislead you when they sign you up. they use a different company for the equipment. when you find out you are being over charged you cannot cancel the service without a huge payoff. This company does offer a $250 cancelation but when they sign you up with the equipment company(but you don’t realize that you are) it is a non cancelable costing you thousands.
    I repeat “DON’T USE THIS COMPANY”

  24. Julie Clemens says:

    I’ve had nothing but positive experience. My rep was friendly and respectful. He answered my concerns in an honest way. I’m saving over one hundred dollars a month on the $10,000 or so a month I take in credit cards. Thank you Direct Processors and Christian Bash

    1. CPO Admin says:

      Hi Julie,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  25. silas says:

    I was called no less than twenty times by these guys. I read a handful of negative reviews and was hesitant to switch even though they promised to lower my bill by about $300…..finally I agreed to look at application with her. She was right, they are “full disclosure” & showed me literally every fee they have (way more than the three fees they promise) I asked a ton of questions on the application and after getting them all addressed it appeared very little of the fees would apply to me…..I wasn’t happy about the idea of a $149 a month lease!!!! So the manager, Derek, offered me month to month terms……
    I almost cancelled after two months when my bill was higher than ever…..
    It took a couple phone calls to fix it, but now that they fixed THEIR mistake (double bills) my bill is actually much lower than it ever was with global payments. And I get my funds faster too…..

  26. audrey schultz says:

    Direct Processors is a scam – I was suppose to get 500 credit toward my fees and my fees were 3% when I signed a contract stating that they were going to be 1% for credit cards and 0% for debit cards.  I processed lots of cards and know for a fact that some of them were debit cards and even confirmed with my clients that they were debit cards.  They told me all the credit cards fell under this surcharge  that is in the contract but has no description.  When I questioned them about the surcharge over the phone before signing the contract they told me it was American express rewards and I was not taking American express so It wouldn’t effect me.  After I receive my bill I call never to get a call back the 1st month or 2nd month the third month I had it.  Finally tried their complaint department. Which was no help either..  Got horrible treatment and they said I was in a 48 month contract.  Well whatever they will never get another dime from me.  They all lie and tell you one thing on the phone and another when you dispute their charges.  I have been SCAMMED……  DONT USE THEM EVER THEY ARE WORHTLESS PEOPLE THAT WORK FOR THIS PLACE.

    1. Geri says:

      That is EXACTLY what happened to my shop as well. Ended up paying 7%.

  27. Steve says:

    Tell them you won’t sign unless downgrade charge is 1% tell them you want 8 cents transactions, they can do those things…..
    They are not lying when the reps say they don’t work on commission, it’s true. They would make a lot more money if they did, the company is making a lot. The only employees really making a decent living is management and assistant managers and of course the people above them. The marketers and closers make minimum wage and a one time bonus equal to the “program fee” if it’s $79 or higher and a lease, if it’s $59, $69 or month to month they make half ($30 or $35) so if they sign you on a $99 month to month program, all the sales rep makes is $50 no residual,
    Tell them you want free paper they can do that too…..
    Please run debit as debit if you do you really can save money with direct
    I’m not a business owner, I worked for prestige, direct processors and United card solutions

  28. skyla says:

    Had a rough start. (Sent wrong equipment) but the problem was fixed in a timely matter and they gave me a credit on my bill to make up for it.
    The majority of the cards I take are debit. Heartland had me set up to run all credit,.but my new equipment actually runs debit as debit and I think that is why I’m paying so much less with direct. I didn’t like the numerous sales calls day in and day out. But now I’m glad they called me (wish they hadn’t called so many times, it was too much)
    Overall I’m happy and satisfied, hope they hold true to their promise of not raising my rates the whole time I’m with them.

    1. CPO Admin says:

      Hi Skyla,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

      1. skyla says:

        Midway grill
        Wisconsin

  29. Dave says:

    This company is a joke.They use to be called prestige payments I believe. The only reason they changed their name is because of horrible reviews and probably negative attention from law suits. Don’t let them fool u it’s still the same company. They lock u into a 48 month NON CANCELABLE LEASE. And tell u that the rates are good for 48months not true. The 48 months only applies to the equipment through first data they tell u needs to come with the program. The so called rates are only good for 36 months. I did some research and first data gives them a big chunk upfront for each business they sign-up. So if ur on a $79 a month lease for 48months that means it totals out to $3,792 and they probably get more than half that upfront. So what they’re really doing is selling contracts. They told me the rates would be 1% for all visa mastercard and discover cards even if they were rewards cards but that’s not true either. When we went over the application which turns out is missing several pages, u come across downgrade Surcharge 2.99% they told me that these were for government or state cards where I would get a tax ID number. I told them I never see that and they assured me that it’s not something I would see. Turns out almost all my credit card transactions fall under that 2.99%. They have something called enhanced bill back where my first bill looked fantastic but the next month I got dinged with all these crap fees. How are they still in business?? They told me there’s no interchange fees what a load of crap. I have a feeling their employees don’t even know what their talking about. They had to ask a lot of questions to their supervisor about many things. Do they just pay these people that are dumb as a box of rocks to just spew lies, it seemed like they believed what they were saying like they were so confident they were gonna make a difference. Looking back on it I don’t know how I didn’t see their sales tactics. First someone calls me and asks if I’m the owner, then I get transferred to a sales person that goes over credit card transactions and details and just when I get interested a 3rd person hops on the line supposedly the company manager and promises me everything in the world if I could just give him 10 minutes to show me everything in writing. Promises me a sign on bonus, that they will cover my cancellation with heartland, all the thermal paper I would need and to cover the cost of cancellation with them if I was ever unsatisfied. How can I cancel a non cancellable lease? I can’t!!! Thanks Jay McGraw for all the lies and deceit that you have done to me. You are not a MAN! Men have honor and integrity. People like u are selfish and cowardly, I honestly don’t know how u live with yourself after u have sabotaged my business and many more I’m sure of.

  30. Jeff Kollar says:

    I have been offered the 0% debit card, 1% discount rate, plus $.10 transaction fee, and any Downgrade Surcharges at 1%. the rep has stated there will be no interchange fees. He is telling me there is an 89.00 per month monthly fee. the term is for 48 months. I specifically asked if he was any additional fees or interchange fees. He stated no, I am very skeptical, if this is possible??? I also gave him the example that if I had 15,000 in 500 credit card transactions and 8000.00 was debit if my total fees on my statement would equal 70.00 for the 1% non debit card, plus 50.00 in transaction fees plus 89.00 or a total monthly cost of $209.00 he stated yes that will be the total cost. Is this possible? BTW, I am currently paying around 400.00 per month.

  31. Scott Flury says:

    I ahve been called no less than 6 times in the past 24 hours after being asked to be taken off their call list. They continue to call my personal cell phone and not related to the business line at all. When asked to speak to a supervisor I was told that she was the person in charge and the team manager, She told me to shut up and listen and she will tell me what I am going to do. If she was a supervisor (which I really don’t this so) I would not recommend doing business with them at all.

  32. Eric says:

    This Company is a ripoff. Just like the First Data. They scammed me into a 48 month contract, now they won’t let me cancel it. I had to change my bank account, etc, so they can’t withdraw money from my accounts, now they notified creditors, so they lowered my credit score like 170 points. Remember, when you sign up with this company, you’re signing up to First Data Global Leasing, do your research, and never ever lease their devices.
    Their sales person wanted us to try their product, and if we were not happy, she, Betty, said we can simply mail it back to them within 90 days, that they were that confident of the quality of their service. So, We agreed to try it out, what did we had to lose, if we didn’t like it, we were just gonna send it back. Someone brought it to my attention of the fine prints of the contract. so I mailed their product back right away, and told them to cancel my account, they said it was “non-cancelable” and I was to make the payments for the next 4 years.
    Now, we already spent couple thousand and still couldn’t get out of it. let’s hope to resolve this soon.

  33. Laura C Huyck says:

    I have had a horrible experience with Direct Processors. They over promise and do not follow thru. I have cancelled my contract (as I am lucky that I was on a month to month contract) on 3/15/16 and am still waiting (4/12/16) for my return address labels to send back my terminal and pin pad. They had said they could save me money and get my overall effective rate down to 1%. My first bill my effective rate was over 4%. They do not do as promised as I am also still waiting on my January credit ($731) and an application fee ($97) that I was charged and shouldn’t have been. They refused to adjust my rates to what was promised me. After a bunch of go arounds and 2 weeks of trying I just cancelled. I told them they are a bunch of liars!

  34. Lisa says:

    If we signed a contract and then cancel it under 24 hours, can they still hold us to the contract? It’s with Direct Processors


    Are you with Direct Processors? Learn how to resolve this complaint.

    1. Elodie Holmes says:

      I was able to get out of contract by not making my first lease payment, it cancels your agreement. After cancelling, I am having a lot of problems being overcharge for services, being charged twice for January fees, and being charged a PCI non-compliance fee after registering. I would stay clear of this company. They also gave me unethical advise that put me in jeopardy with First Data. Plus- they don’t have 24 hour customer service as advertised…

Leave a Review for Direct Processors

Your email address will not be published. Required fields are marked *

Please do not use profanity or ALL CAPITAL LETTERS in your review. Reviews must provide a detailed account of your experience. By submitting a review or comment to CPO, you are agreeing to our Comment Policy.