BlueSquare Resolutions Review

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How did they treat you? ▼

It appears that BlueSquare Resolutions has been fully absorbed into Aurora Payments. We invite our readers to check out our Aurora Payments review for more up-to-date information.

A Rapidly Growing Organization

Founded in 2009, BlueSquare Resolutions is a rapidly growing merchant account provider with headquarters in Scottsdale, Arizona. claims that the company has grown from just over $400,000 in annual revenue in 2010 to over $46 million in 2013, which makes BlueSquare the 19th fastest-growing private company in America. According to information previously posted to the BlueSquare website, much of this growth appears to have been driven by the company's acquisitions of other merchant account providers and their portfolios, including Electronic Processing Solutions LLC, Merchant Select Services, Discount Payment Services, e-Pay Commerce, Data One Payment Solutions, Secure Choice Merchant Solutions, ProPoint Card Services, and Diverse Payment Solutions.

BlueSquare Resolutions Founders

The BlueSquare website lists the company's founders as Sabin Burrell and Nick Glimcher. When searching the internet for Sabin Burrell's name, we found an appeal filed in the State of Arizona Court of Appeals that describes a 2006 incident in which a “Sabin Lee Burrell” was convicted of class three felony theft. According to the details of that earlier case, Sabin Burrell accepted a $20,000 check from the victim in order to make a “down payment” on a real estate investment. The court found that Burrell did not use this check for the down payment, did not issue a 20% return on the payment as promised, and refused to return the $20,000 to the victim, therefore resulting in a conviction for felony theft. Burrell's appeal was denied.

Additionally, this 2010 article in the Phoenix Business Journal refers to Nick Glimcher and his real estate company, Glimcher Ventures Southwest, as the subjects of at least two real estate-related lawsuits filed by Wachovia and National City Bank. Glimcher clarified to the publication that BlueSquare Resolutions and Glimcher Ventures Southwest are separate entities.

Real Estate Connections

If Sabin Burrell of BlueSquare is the same Sabin Burrell named in the Arizona Court of Appeals document, then it appears that both founders of BlueSquare Resolutions have some experience in the real estate industry, with one of them having been convicted of class three felony theft in relation to a real estate transaction. To be clear, we have found no indication at this time that either co-founder has been convicted of unlawful activity within the merchant services industry.

Possible Links to Low-Rated Processors

A commenter has stated below this review that BlueSquare Resolutions is somehow affiliated with Matthew Wiltsey of Payment Systems Corporation and Jonathan Beckman of Prestige Payment Systems, Freedom Card Solutions, United Card Solutions, and Direct Processors. We have been unable to independently verify this commenter's claims, but we have included them here due to the low ratings that all of these companies currently maintain on CPO.

Merger to form Aurora Solutions

In 2018 Sabin Burrell of BlueSquare and Jeff Brodsly of Chosen Payments joined with Brian Goudie (formerly of First Data) to become partners under a new parent company, Aurora Solutions. The address now forwards to, so it can be assumed the BlueSquare brand will be phased out at some point in the future.

BlueSquare Resolutions Location

BlueSquare Resolutions is a registered ISO/MSP of Wells Fargo Bank, N.A., Concord, California and of BBVA Compass, N.A., Birmingham, Alabama, and is headquartered at 1095 W Rio Salado Pkwy Unit 104, Tempe, Arizona 85281.

BlueSquare Resolutions Review Table of Contents

  • Costs & Contract: BlueSquare Resolutions appears to offer a multi-year contract with an early termination fee of $495.
  • Complaints & Service: BlueSquare Resolutions has received more than 10 public complaints.
  • BBB Rating: BlueSquare Resolutions has an “C+” rating with the Better Business Bureau and has received 2 complaints and 1 review in the past 3 years.
  • Sales & Marketing: BlueSquare Resolutions appears to hire independent sales agents and has received a handful of complaints about its sales practices.
  • Rates & Fees: How Merchants Got The Best Rates With BlueSquare Resolutions

BlueSquare Resolutions Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints 15+
Live Customer Support Yes
Most Common Complaint Hidden Fees

Moderate Complaint Volume

We are able to locate approximately nearly 20 negative BlueSquare Resolutions reviews across all consumer protection websites, some of which accuse the company of being a ripoff or a scam. Common issues cited by complainants include hidden fees, poor customer service, difficulty canceling service, non-cancellable lease agreements, and persistent telemarketing efforts.

BlueSquare Resolutions Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against BlueSquare Resolutions. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

BlueSquare Resolutions Customer Support Options

BlueSquare’s website lists general phone and email contact information but does not qualify as a top-rated processor for customer service at this time. In light of the company’s low complaint total and consistent rate of complaints, we have lowered its rating to a “B” in this category.

BlueSquare Resolutions Online Ratings

Here's How They Rate Online

Online Ratings Summary
Product & Service Complaints 1
Billing & Collection Complaints 1
Advertising & Sales Complaints 0
Guarantee & Warranty Complaints 0
Delivery Complaints 0

Under 10 Complaints

BlueSquare Resolutions is currently showing an “C” rating with the Better Business Bureau and is not accredited at this time. The company has had 2 complaints filed against it in the past 36 months, as well as 1 which was closed in the last 12 months. 1 of the complaints related to a product or service problems and 1 related to a billing or collection issue. BlueSquare resolved neither complaint to the satisfaction of the merchant, while the remaining complaint either was resolved to the dissatisfaction of the merchant or did not receive a final response from the merchant.

What Merchants Say

In addition to those 2 complaints, BlueSquare Resolutions has received 1 informal review on its BBB profile. The review is negative in tone, describing hidden fees in contracts:

The smooth talking salesman had filled me with all those usual lies you get with credit card processing companies. I could not reach him, (he gave me his cell, business phone, etc) after the sale. Somehow, unbeknownst to me, I got sucked into a contract with Ascentium capitol lease for the credit card machine for 4 years!!!! I was told the machine was provided to me. I never saw that in my contract any where. I called after a year to cancel and was told I would have to pay $3187.60 to get out of the lease agreement, that I never knew I got into in the first place. Definitely, people, stay away from them at all cost or it will cost you lots of fees, etc. I would give them negative stars if I could.

An “A” Performance

In light of the company’s low complaint total which has remained unchanged, we have adjusted the BBB‘s rating to an “A” at this time.

BlueSquare Resolutions Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Pay As You Go Plan Swiped Rate 2.55%+$0.25
Pay As You Go Plan Keyed-in Rate 2.75%+$0.25
Pay Monthly Plan Swiped Rate 1.55%+$0.20
Pay Monthly Plan Keyed-in Rate 2.45%+$0.20
Virtual Terminal Rate 1.00% - 4.99%
Payment Gateway Fee Undisclosed
Pay Monthly Fee $25 Per Month
Early Termination Fee $495
PCI Compliance Fee Undisclosed
Equipment Lease Terms 48 Month (locked)

BlueSquare Resolutions Contract Terms

According to information previously found on the company’s pricing page, the standard BlueSquare agreement does not include annual contracts, monthly minimums, annual fees, or setup fees. The company initially listed two plans for its processing fees. The first plan, called the “Pay As You Go” plan, had no monthly fee with a swiped fee of 2.55% plus $0.25 and a keyed-in fee of 2.75% plus $0.25. The second plan, dubbed the “Pay Monthly” plan, charged a monthly fee of $25, a swipe rate of 1.55% plus $0.20, and a keyed-in rate of 2.45% plus $0.20. The company’s website made no mention of an early termination fee or a PCI compliance fee, but multiple merchant complaints have stated that the company charges a $495 early termination fee and sells 48-month equipment leases through First Data Global Leasing.

Virtual Terminal and Payment Gateway Pricing

In addition to its storefront payment processing services, Bluequare Resolutions also dedicates a portion of its website that advertises its virtual terminal and payment gateway services. However, pricing on either of those services is not disclosed. Additional rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.

A Lack of Clear Information

Overall, these rates and fees appear to be standard for the industry, but it is difficult to determine whether these are still representative of BlueSquare’s pricing, or if its rates have changed. Moreover, a complaint from November 2015 alleges that the company’s advertised pricing is actually unavailable and that the company intentionally advertised different rates than it offers. We advise merchants to compare BlueSquare’s rates with those of transparent, low-cost payment processors. If you have any knowledge of the standard BlueSquare contract, please share that information in the comment section below.

BlueSquare Resolutions Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Employs Independent Resellers Yes
Advertises Deceptive Rates No
Discloses All Important Terms No

Mixed Sales Approach

BlueSquare Resolutions appears to utilize independent sales agents, ISOs, third-party referrals, and portfolio acquisitions to grow its business. The use of independent resellers is commonly tied to elevated complaint rates in this industry, and we have located a handful of BlueSquare complaints related to nondisclosure of fees and aggressive telesales tactics. It therefore appears that BlueSquare’s sales approach is more or less standard for the industry. If you suspect that BlueSquare Resolutions is charging you undisclosed fees, we recommend seeking a third-party statement audit to find and eliminate hidden charges.

Removal of Rate Quotes

At the time of our last update, BlueSquare’s website had a pricing page that listed the company’s monthly fees and per-transactions rates alongside those of its competitors. The fees presented did not appear to be misleading “teaser” rates, but one complainant in the comment section beneath this review claims that the company’s “True Blue” pricing plan was actually not available as of November 2015. When the complainant mentioned to a BlueSquare representative that the company should change its advertised pricing, the representative said he was “well aware.” As of this update, the “True Blue” pricing model and all other pricing information is completely absent from the company’s site, so we see no reason to lower the company’s score in this section.

Our BlueSquare Resolutions Review Summary

Our Final Thoughts

An Average Option

BlueSquare Resolutions rates as an average merchant services provider according to all available information. The company has seen its complaint total rise over past three years, and its contract terms appear to be more expensive than industry averages. Merchants are encouraged to conduct their own research about the company, to inspect all documentation they are given, and to compare BlueSquare’s pricing to that of top-rated credit card processors.

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Which is Most Important for You?

If you had to pick one, which quality would you say will be the most important with your next credit card processor? Tap or click your selection to register your vote:

  1. Low Transaction Fees
  2. No Monthly Fees
  3. No Contract
  4. Reliable Customer Support
  5. Quick Signup

Testimonials & Complaints

How Did BlueSquare Resolutions Treat You?

20 User Reviews

  • Rebecca Ryan

    I signed up with this processing company over a year ago after speaking to a very persuasive gentleman who gave me several “personal guarantees” regarding their merchant services. In March I received a notice regarding the charge that was being applied to my debit transactions. The statement indicated if I didn’t contact the company after 60 days, I would be consenting to the change. I immediately called the number on my statement and was told that my rate would be kept a the rate in my initial contract. I called last week regarding another question and asked about my debit rate. I was told that it had been raised and when I told them that it was supposed to have been adjusted, I was told that my account rep needed to handle that and was directed to her voice mail which promised I would receive a call back in one business day. 3 business days later, I called back to speak to a person who told me that I did not call in March and that she would take care of it now. She said there was no record of my call so, I hadn’t called.Unfortunately, I was calling from a land line and can’t prove that I made that call. Besides the fact that they didn’t take care of this 7 months ago when I called, it is being told that I was lying that really upset me. Especially after being promised the moon by the original “sales person” and finding out that most of the promises made to me were false. I would not recommend this company and suggest anyone planning one signing up with a credit card processor do much better homework than I did. It has taught me to be much more leery of any telephone sales folks. This is a very expensive company to work with and an expensive lesson

    This post will help: Find and Eliminate Hidden Fees From Your Monthly Bill


  • Annette Meldrum

    We have had nothing but trouble since we started with Blue Square. Originally we started with Riverside, but they were unable to deposit our credits in a timely fashion, so they “Boarded us to the North” which only made things worse. Then we were charged an incorrect fee of $1963 when our bill should have been $92. Thankfully I caught this and stopped the payment. Blue Square or Riverside (never really able to get a straight story) were supposed to make refunds and corrections. I sent the needed documents from my bank and a Nacha form. Still no resolution!! Tuesday night we had 2 large parties at our establishment and everyone cards were declined. We called Clover who had us call Blue Square/riverside to find out we were shut off due to being in Collections for their mistake. They have left us in a very difficult position and we are at our wits end with dealing with this situation. Beware when using this company and make sure you keep a close eye on your bank account!!!!

    This post will help: Cancelling a Merchant Account Without Paying a Fee

  • Ken Czernik

    Beware! This company hijacked my equipment. This is equipment that I had before I even signed up with Bluesquare. I have never before had an issue with changing processors. All that needed to be done was a quick reprogramming by the new company. Well bluesquare put some kind lock on our machines and wont take it off.

  • Ron

    Hello Again, I am two months in with this company and again see that their quotes and representation were lies. So, if I want out, it will cost me $3400 for the buy out of the $500 machine, and $900 for early termination fee with the company. Does anyone have experience with terminating early and closing the bank account? I was considering this but it may cause problems.

    My fault for being unaware- bad contract, bad deal

    • john c

      this company is a bunch crook and scam , they don’t help you resolve the problem , they just ignore you because we all signed that 48 months noncancelable contract .Every month they try to add different type of fee in my statement . clearly none of these fee is part of my contract. if anyone going through same situation as im going through please contact me 2034961380 or my email [email protected]

  • Mitch

    Sabin burrell and blue square resolutions is the current shell corp. For matt wilstsey of payement systems corp. And Jonathan beckman of national payment systems also known as prestige payments, freedom card solutions, united card solutions, direct processors etc. You cant get real pricing from them because their office does not exist. They funnel all of these guys deals through them. I encourage you to do the research and adjust your review!!! Its all a scam!!

  • Richard Rawlinson

    I would urge anyone reading this not to go through this company. They apparently coupled with Nova Merchant systems. We are on a four-year contract, now without a working terminal (it doesn’t take chip cards). We have lost hundreds of dollars in sales. Spoke with them regarding our contract, and was basically told it wasn’t their problem. So it appears we are stuck paying hundreds of dollars per year for two more years, and getting NOTHING in return. Do yourself a favor – shop elsewhere!

  • Lynn McLay

    DO NOT USE THIS COMPANY! Before signing an agreement with First Data/Merchant Consulting Group /BLUE SQUARE RESOLUTIONS we were assured we would be getting a reduction in credit card/debit fees with NO HIDDEN FEES. As soon as we got the first statement we realized we had been duped. We called and were assured by the sales manager Miles Suffling that we would only be charged the $495 cancellation fee and he would get the contract for 48 months of renting their piece of junk machine nullified. After waiting 2 weeks we contacted First Data only to find the sales manager has NO AUTHORIZATION to do as promised. We have already switched back to our old provider and are currently trying to find a way to nullify this contract. Every response we get from the company is of course from someone whose sole job it is to say “no” to everything we request. If you are ever approached by someone trying to “save you money” on your credit card transactions make sure they ARE NOT from First Data/Merchant Consulting Group/BLUE SQUARE RESOLUTIONS. This is not a reputable company.

    • Ron

      I am stuck with this company- only been with them for 2 months and see that I have been duped. Their agent quoted me 1.8 percent, when I saw i was charged 3%, I called the company, they were ready for me- they said a quote is only an estimation. So they are used to this. Let me know if any of you are able to get out of this contract and how you did it

  • Nick

    Awful company! They directly debited my account $2,000.00 in fees in 11 months when I had 0 action with the account. My new provider faxed in cancellation notice at time of switch, 11 months ago, and customer reps are saying they have no record the fax was sent. First of all I know it was sent, I still have the original fax, they just ” didn’t receive it” This company is garbage and part of what is wrong with this country today. I asked, “don’t they think someone should have called about the status of the account with no activity in 11 months”?. The reply was, “no we are a small office and have bigger things to worry about”. But I can tell you they didn’t think twice about debiting my account every month. Terrible company to work with and they will do all they can to take your money. Also, the rates that they had given when we were with them are some of the highest rates among majority of any other credit card provider I’ve encountered thus far.

    • Tee

      Heyyyyy the same thing happened to me after signing the contract I told them I did not want the service and I’ll be dog on that bitch took my information and proceeded with the transaction anyway they ended up getting over $1,000 out of my account before I could catch on to it I hate these people they are no good do not use them they are sneaky and have a bad customer service and that b**** on the phone

  • K

    If your telemarketers continue to call, and are asked to stop and remove the number, that is what should be done. Instead, “Cris,” the rude female who called my business today was absolutely nothing but rude. When I asked for information today pass along to my boss OR to please remove our number from your database, she turned indignant and hit me with, ‘What, so we can’t ever talk talk the business owner?” I replied, “If you have previous dealings with him, I am happy talk oops talk oak a message. Otherwide, I’ve been instructed to ask that our number be removed.”

    The audacity of this ‘woman’…she then says, “Well, we don’t want to do business with —” and hung up.

    Excuse me, but if you’re going to be calling companies to get them to do business with your company, then maybe you should refrain from having rude ‘witches’ doing the calling.

    Because when call my store again, I will NOT be as nice as I was today.

    Are you with BlueSquare Resolutions? Learn how to resolve this complaint.

  • Lacey

    Do not do business with this company! They take advantage of small businesses! The fees/costs of operating don’t bother me, what bothers me is the equipment they provide (well not provided, you are tricked into signing a 4 year lease!) half the time would not work, we had issues from day 1. We went through 5 credit card machines in the first few months. When our machines were not operating we had to run customers cards through the voice authorization system, which we were charged each time for the service. One day during our busiest time of the year our credit card machine froze and we were promised another one the next morning, it never arrived. No calls, nothing. We had no choice but to get another merchant provider. We went with a local provider, which we have had no issues with and if we ever have questions we are able to talk to him directly. Of course Bluesquare kept withdrawing money out of our accounts, we have tried to cancel due to breech of contract, they voided the contract by never sending us a machine, we could not process credit cards through Bluesquare. This company has cost us money, time and a lot of aggravation, I hope when looking into merchant providers businesses do their homework, if we had looked into their reviews we would’ve never signed with them. If you want to process credit cards on a regular basis I would not recommend Bluesquare!

    Are you with BlueSquare Resolutions? Learn how to resolve this complaint.

  • Tom Turner

    This company is rip-off and provides zero customer service. The owner, Nick Glimcher, wrote a Zon lease agreement for for my wife’s shop, listing 2 sets of Zon equipment, when the shop actually has only 1. We are getting billed for 2 sets, and cannot get anyone to resolve this issue. I just get sent on do-loop forwarding calls to people that say its not their problem. These guys created the problem – and are doing nothing to fix it!

    Are you with BlueSquare Resolutions? Learn how to resolve this complaint.

  • Alex

    As of 11/17/2015 BlueSquare is advertising their “True Blue Pricing” model ), which appears to be a good, clean, fair deal for credit card payment processing, but when asked about that specific pricing program, their operations manager, Greer Page said “Unfortunately that’s not a pricing model we offer at this time.” (11/17/2015). The “True Blue Pricing” is the lynchpin of their entire website and services, so to be told that, oops, we don’t actually offer these rates, smacks of blatant fraud and deceptive business practices. I told Greer that they needed to honor the rates they advertised or take down the site and rates, and he said he was “well aware” and wished me good luck. Wow. Great company. STAY AWAY!!!!

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