Riverside Payments 2023: Card Processing Reviews & Complaints

It took a couple of months for Riverside to coordinate with my POS Provider TALECH) to get the correct equipment to me, but since then (about 5 months, now) everything has worked well and their savings projections have been met.
Their reports are easy to understand and arrive promptly.
No complaints.

Overall very friendly customer service. My only complaint about Riverside is that my batches do not hit the bank on the same dates.

I want to thank Riverside for a great helper from their customer service today with April doing an exceptional job to help me and please me. She was so patient and kind with me learning to open and operate the website online information site. Thank You!

Riverside Payments is the best credit card processing company I have worked with. Being the office manager, there’s a lot to take care of day to day, but the least of my worries is the processing system. They made it a smooth transition from my previous company, and they’ve helped me the entire way with any issues. Robin Ruiz is typically who I work with, and she makes sure you’re taken care of.

Their equipment works great and easy to keep track with inventory, credit card transactions, and hours my employers have worked

I’d like thank them for turning a negative into a positive experience !

Great service, friendly and supportive staff.

This company has made my life so much easier. I like the monthly statements they are easy to balance and i always know where I am on my statements. Very user freindly. Thank you!!

we always receive great service and turn around times for problems and questions

Justin and his team members cut my expenses in half, paid my former contract off without hesitation. Mypos system ie computer, programs, and reports will be transparent. unlike My former company that had hidden fees on every page. I give them 5 stars.

Riverside Payments is the absolute worst credit card processor out there! They start out great until you sign contracts and then everything falls apart. The amount of problems is absolutely unbelievable. I am writing this review in hopes of helping someone else stay clear of these jokers. They lie, they don’t come through for you and they don’t follow through on what they promise. If you are thinking about going with this company PLEASE do your homework and research them carefully. They guaranteed us a savings of 24.17% and as of this post we have paid almost double in fees. They will tell you they are a full service processor. This is NOT true. They sub out everything and then take zero responsibility when you have a question or problem. Don’t fall for their marketing trap!

Riverside attempted to resolve the complaint below through our mediation program but Mary Stanley declined to participate. Below is Riverside’s response:

First and foremost, we appreciate the feedback you have provided. We are definitely saddened to hear that you would not recommend us to other companies, as we pride ourselves on customer service and referrals, which is actually one of the primary ways we acquire business. To be clear, we never filed a suit against you or your business. We would also like to point out that we not only verbalized that you would receive savings, but also formally signed a written guarantee of savings in which we would abide, or release you without penalty. After signing up at the end of the month, your account was approved and went into an automated system, at which point we could not stop the billing, but immediately processed your requested refunds. The funds were then promptly deposited into your account. Before giving Riverside a fair opportunity to provide you with our promise of savings, you requested to cancel. We immediately started the cancellation process, which was delayed due to the fact that we needed you to complete proper cancellation documents, but we were unable to reach you for 2 months, though making multiple attempts via email, text, and phone. In our system, there was no record of your equipment being returned, which triggered the collections and legal department to reach out to you in inquiry. Once we were finally able to reach you and confirm the return of the equipment, your account was promptly closed with no early termination fees. We’re sorry to have lost you as a client, and once again thank you for the feedback.

I do not recommend this company. They used high pressure sales tactics. Promised all kinds of savings verbally. Slipped in a lease for some chip card readers for an astounding cancellation cost of $12,000.00 for 4 chip readers. Insisted that I sign a contract stating I had already received the equipment when I hadn’t. I can prove this by the tracking numbers of delivery and date on contract. Promised to pick up all fees for transferring the account and for the equipment but there was no written assurance, just verbal. I started to receive statements listing charges that made no sense before we were even hooked up to their system. I immediately returned the equipment and informed them, my bank, and POS provider that I was not going to do business with them. Now they are threatening to sue me. Do not get involved with these people. They did return some of the charges but their system is so screwed up and the charges so unrelated to reality that it seems dangerous to my bank account to give them access to our processing, and since we had not connected their equipment and not begun to process credit card I decided to terminate our relationship. I also received a phone call from a merchant in another town who said I was being used as a reference and described the high pressure tactis, the verbal promises and the equipment contract that I experienced. I told him my experineces and that I had immediately returned the equipment because of the bizarre charges that appeared even before I received the equipment. He said the sales rep represented that I was a satisfied customer at a point in time when they knew I had not even begun to use their services. This is really scammy.

We have had a great experience with Riversidepayments in Portland,Oregon! No problem is too small! We recieve great service, if it is imperative or just a little issue. Ryan and his staff are always there to answer the phone and answer questions! There is NO phone tree or just a message line but real people who care!

Riverside offered to resolve the complaint below via our mediation program, but this merchant declined to participate.

Exactly the same story like mine. They put the 48 months lease after i signed the contract. I did not know until i got that info from First Data..until then i know i have to deal with not only riverside payment but also a third entity First Data with a 48mond lease= $270. They ripped me off and never answer my email back when i raise some questions about the fees and deceiful contract. Too tired of high fees and non responsive emails from them i decided to cancel the contract. They did wrong at the first place but Now they told me i am responsible for the early termination fee with First Date (48mon×$270 – 2mon i have been with them i guess) because the contract was breached by me. Never use this company. Stay away from them. All they want is to trap you with the contract and rip you off. I am going to cind a lawyer and fight them. I have all the emails kept and some customers of mine will testify in case i need because they were there and also talked with the sale guy Jaccob to help me reassure of what he promissed too. It is going to waste my time but i will fight for my hard earn money.

We are a very small, family owned and operated business and every penny counts. We are new to Riverside Payments Inc. and am so very pleased with there outstanding customer service and commitment to filling our needs. We were recently presented an offer by an other company that would have save us money. I presented this offer to Riverside Payments Inc. and not only did they match what the other company presented, they suggested additional ways to save money and earn credit! Thank you Amii and Dave.

A very nice business change. Riverside made the transition painless and profitable. They did everything they said they were going to to quickly and efficiently. Everything meets my satisfaction !

Great company to work with. Fast and friendly customer service professionals, 24 hour support, and they stick by the savings that they promise.