Riverside Payments 2023: Card Processing Reviews & Complaints
Riverside Payments is a Portland-based merchant account provider that was established in 2014. The company offers payment processing to most traditional industries and claims to be a popular credit card processor for bars and restaurants, although this claim is not substantiated by any formal ranking or reviews. Riverside appears to primarily be a Fiserv payment processing reseller, see our Fiserv Review for more details.
. They may also partner with other processors for more specific industry needs. Prospective clients will want to fully understand who will be processing their payments as fees and terms may be affected by which processor is selected.
Riverside Payments and Merchant Services
As a merchant services provider, Riverside Payments processes all major debit and credit cards for standard-risk businesses. The company focuses its marketing efforts on a variety of industries, including restaurants, breweries, QSR/fast casual, cafes, vape shops, mobile credit card processing, automotive repair, retail, ATM services, gift cards, and e-commerce. To cater to these businesses, Riverside Payments offers multiple POS solutions through leading providers such as Clover, Revel Systems, OVVI, and TouchBistro.
In addition to these services, Riverside Payments offers a range of other financial solutions such as cash advances, mobile solutions, virtual terminals, payment gateways, advanced fraud detection suites, automated recurring billing, ePN plug-in for QuickBooks, online bill pay, EMV chip readers, and SEO and marketing management. With such a diverse range of offerings, Riverside Payments is well-positioned to provide tailored solutions to businesses across various industries.
Riverside Point-of-Sale (POS) Partners
Riverside Payments partners with several leading point-of-sale (POS) providers to offer a range of solutions to businesses. Each POS system has its own unique pricing structure, and businesses should compare the costs and features of each system before making a decision. However, all of the POS systems offered by Riverside Payments share some common benefits, including ease of use, flexibility, and a range of payment options. Ultimately, the best POS system for a business will depend on its specific needs and industry.
Clover POS is a popular choice for businesses of all sizes and industries. It offers a range of features, including inventory management, employee management, and analytics. The Clover POS also supports a range of payment types, including credit and debit cards, mobile payments, and gift cards. One of the benefits of Clover is its user-friendly interface, making it easy to learn and use. Clover also offers a range of hardware options, including countertop and handheld devices.
A drawback to Clover POS is that the hardware is often provided to businesses through an expensive lease that can only be canceled by paying off the remaining lease payments. Clover systems are also only compatible with Fiserv/First Data processing services, which a be a problem if a business purchases the hardware and later wants to switch processors.
Revel Systems POS
Revel Systems is another popular POS system that offers a range of features for businesses. It includes inventory management, employee scheduling, and a customizable interface. Revel Systems also offers a robust analytics dashboard that allows businesses to track their performance and identify trends. One unique feature of Revel Systems is its offline mode, which allows businesses to continue accepting payments even if their internet connection goes down.
OVVI POS is a cloud-based POS system that offers a range of features, including inventory management, employee management, and sales analytics. OVVI is known for its ease of use, and its intuitive interface makes it easy to train employees. OVVI also offers a range of payment options, including credit and debit cards, mobile payments, and gift cards.
TouchBistro is a POS system that is designed specifically for the food and beverage industry. It includes features such as menu management, tableside ordering, and real-time inventory tracking. TouchBistro also offers a range of payment options, including mobile payments and gift cards. One of the benefits of TouchBistro is its ability to integrate with third-party apps and services, allowing businesses to customize their POS system to meet their specific needs.
NCR Silver is another POS system that Riverside Payments offers. NCR Silver is a cloud-based POS system that is designed for small to medium-sized businesses. It offers a range of features, including inventory management, employee scheduling, and reporting. NCR Silver also offers a customer loyalty program and the ability to track sales and inventory in real-time.
One unique feature of NCR Silver is its integration with QuickBooks, which allows businesses to easily manage their accounting and financial data. NCR Silver also offers a range of payment options, including credit and debit cards, mobile payments, and gift cards. Another benefit of NCR Silver is its user-friendly interface, which makes it easy for businesses to train their employees.
In terms of pricing, NCR Silver has a simple pricing structure that includes a monthly subscription fee and a per-transaction fee. Overall, NCR Silver is a great option for small to medium-sized businesses that are looking for an easy-to-use POS system with a range of features and payment options.
National Paymentech Connection
According to an old version of the footer on its website and its filing with the Oregon business registry, Riverside Payments appears to have shared an address with National Paymentech at 9600 NE Cascades Parkway STE 220, Portland, Oregon 97220. However, the company’s contact page has also previously listed a different location at 111 SW 5th Ave #3150, Portland, Oregon 97204, and a representative of the company has stated that the company’s offices are actually located at 12500 SE 2nd Circle #240, Vancouver, Washington 98684. Even with that, they now appear to have another address (see below). Riverside Payments and National Paymentech have both been represented by the law offices of Mark Sampath in the past, and Mr. Sampath currently serves as corporate counsel to National Paymentech. Taken as a whole, these facts seem to suggest that there is some kind of connection between National Paymentech and Riverside Payments. A Riverside Payments representative has stated that the companies previously worked together but have since severed ties.
Location & Ownership
Brandon Skinner, the president and CEO of Riverside Payments, is a former employee of Expect Payment Solutions, a merchant services provider based in Vancouver, Washington. However, the current owner of Expect Payment Solutions has stated that there is no current affiliation between the two companies. Riverside Payments is a registered ISO of Wells Fargo Bank, N.A., Walnut Creek, California. They are now located at 5721 SE Columbia Way Suite 150, Vancouver, WA 98661.
Riverside Payments Video Summary
Table of Contents
- Costs & Contract: Appears to offer a three-year contract with an early termination fee of up to $695. The company utilizes Authorize.Net, Payeezy, and eProcessing Network at online payment gateways for…
- Complaints & Service: Has received more than 100 public complaints regarding…
- BBB Rating: Currently has an “A+” rating with the Better Business Bureau and has received 61 complaints and 48 reviews about…
- Sales & Marketing: Hires independent sales agents and has received a moderate number of complaints about its…
Riverside Payments Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||100+|
|Live Customer Support||Yes|
|Most Common Complaint||Sales Tactics|
Moderate Number of Riverside Payments Complaints
We have located more than 100 negative Riverside Payments reviews, most of which complain about the company’s business practices. As noted in the above sections, most Riverside Payments complaints mention persistent telemarketing calls and nondisclosure of merchant account contract terms, particularly in relation to point-of-sale equipment leases. Some recent comments on this review mention issues with being charged for equipment. There is also a negative news report related to a Texas business owner who claims to have been trapped in an unwanted credit card processing equipment lease and a subsequent lawsuit. A Riverside Payments representative has stated that this customer’s grievance was ultimately resolved. If you have your own Riverside Payments review to make, please do so in the comments below.
Complaint Resolution Efforts
Riverside Payments has responded to many of these complaints in a professional tone but the company appears to offer resolutions on a case-by-case basis. Some complainants were held accountable for the contract they signed despite claims that they were deceived, while others received offers of refunds from Riverside Payments representatives. There is also some evidence that the company is releasing dissatisfied clients from their contracts in exchange for positive reviews. The company’s complaint total is moderate-to-high for the time that it has been operating.
Riverside Payments Lawsuits and Fines
We have not found any outstanding class-action lawsuits or FTC complaints filed against Riverside Payments. Dissatisfied business owners who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Riverside Payments Customer Support Options
Riverside offers a phone number on its website, but it is unclear whether this is a sales line or a customer support line. A company representative has stated that all Riverside clients receive 24/7/365 customer support.
Riverside Payments Customer Service Numbers
- (866) 720-0644 – Toll-Free Customer Support
Other Support Options
- Customer support form on its website
- Customer service email at [email protected]
Riverside Payments Online Ratings
Here's How They Rate Online
Online Ratings Summary
BBB Rating Analysis
Riverside Payments has an average customer review rating of 2.9/5 stars on the Better Business Bureau (BBB) website, based on 59 customer reviews. The company has also received 80 customer complaints closed in the last 3 years, with 58 closed in the last 12 months. Common themes in the reviews and complaints include issues with products or service and dissatisfaction with the company’s practices.
“STAY AWAY FROM THIS SCAMMING COMPANY. We signed them under the impression we were going to pay less than our previous merchants but they signed us up with a non cancel equipment lease company which is separate from their contract. My business only needs one credit card terminal but the sales rep lied and said it was the ‘package’ deal so they sent me 5/7 terminals just so they can charge me $449 a month for just equipment ON TOP of credit card fees. It took them about two weeks to even get our cancelling process in motion and we are still trying to send our equipment back. We learned our lesson now to read all the fine print after this company and to check the BBB website for all complains and reviews.” – Review from November 8, 2023
“Hello. I contracted to use this merchant services company in April 2023 and was promised they could fully integrate with my POS system. They were not able to. I was charged $44.09 on May 8th and $42.95 on June 8th. I have been in contact with this company since May trying to get a refund but no one will respond. Please help. Thank you.” – Complaint from November 2, 2023
There are no positive reviews published about Riverside Payments on the BBB website.
ComplaintsBoard.com Rating Analysis
Riverside Payments has an average customer review rating of 1.0 stars on ComplaintsBoard.com based on 4 customer reviews. Common themes in the reviews include issues with customer service, misleading information from account managers, and problems with fees and charges.
“Sold us by claiming to be CBD friendly. Their bank dropped us for selling CBD. Don’t use this company if you sell CBD or Delta products. Their bank dropped us for CBD, didn’t notify us that they dropped us for a week but continued taking our money. We had our money on hold for 5 weeks while Riverside was unresponsive about the status of our money and still charging us a monthly fee. Now they are trying to force us to continue using them. Bad business.”
– Review from October 18, 2023
“Fraud. I’m not even sure where to start with this “company.” Long story short – I worked with them for 4 years with no problems, then upon resigning the crap show started. First I was told I could keep my equipment through this term, that apparently was a lie as I was rushed with emails and calls about returning my old equipment to receive new (which I didn’t want/ care to do) but I did. Then I get notified they were taking double payments from my account and I would be refunded almost $1000. Well, that was a lie. I got refunded $350 since starting this adventure in MAY. I am still waiting on a little over $650 refund, nobody will return my calls, my emails are ignored, and I am out of money. Literally 0/10 on customer service. Not to mention, the employees give ME attitude that THEIR COMPANY owes me money rather than just giving me back my money. They feel the need to make empty promises or completely talk off to me as if I’m inconveniencing them for wanting my money back. Awful awful experience.”
– Review from September 10, 2023
There are no positive reviews published about Riverside Payments on the ComplaintsBoard.com website.
Sitejabber Rating Analysis
Riverside Payments has an average customer review rating of 1.0 star on Sitejabber based on 1 customer review. The review indicates general dissatisfaction with the company’s services, highlighting issues such as high costs due to surprise fees, difficulty in using their system, misleading cancellation policies, and aggressive sales tactics.
“Here are the reasons Riverside Payments is HORRIBLE: 1. They claim ‘low rates & no surprise fees’, but AFTER their SURPRISE FEES… they are 2 to 3 TIMES as costly. 2. It is bothersome & difficult to use their system…& EVERYTHING has a ‘required add-on’ which further adds to the overall costs. 3. They are bothersome to drop their ‘cancel at any time at no additional fee’ option & the ‘cancel’ option has TONS of cancellation fees. 4. This company is suspected of scamming. 5. They call back to pitch sales after being terminated…& often times the operators keep pushing the product like an annoying telemarketer… some going to the point of using profanity & threatening remarks to have your business ‘shut down’ for ‘wasting their time’. Horrible. Absolutely Abyssmal. This business needs a solid class-action suit brought up on them (if there isn’t one already). They called AGAIN today! (How Absurd)” – Review from May 28, 2022
There are no positive reviews published about Riverside Payments on the Sitejabber website.
Riverside Payments Fees, Rates & Costs
A Closer Look at The Contract
|Monthly & Annual Fees||Yes|
Long-Term Merchant Account Contracts
Riverside Payments does not disclose its processing rates or merchant account contract terms publicly but we have found descriptions of the company’s credit card processing fees in customer complaints. According to these complaints and the company’s official responses to them, Riverside Payments charges an early termination fee of up to $695, a $9.95 “reg product fee,” a $99 “annual comp svc fee,” a monthly minimum fee of $25, and a monthly statement fee of $5. There are also multiple customer complaints that state that the company’s agents sell non-cancellable POS equipment leases that last for up to 48 months and cost up to $190 per month. These leases also come with Liquidated Damages-style early termination fees, resulting in reported cancellation penalties totaling thousands of dollars. We encourage merchants to check out our list of the providers of the best merchant services.
Virtual Terminal and Payment Gateway Pricing
In addition to its storefront payment processing services, Riverside Payments also dedicates a portion of its website to advertising its virtual terminal and payment gateway services. However, pricing is not disclosed on either of those services. The company lists First Data Global Gateway, eProcessing Network, and Authorize.Net as its payment gateway providers.
First Data Global Gateway and Authorize.Net each charge a rate of 2.90% plus $0.30. Authorize.Net charges a payment gateway fee of $25 per month and a $0.10 batch fee. First Data Global Gateway charges no gateway fee but does charge a $19.95 monthly fee for its Pro Plan that provides e-commerce merchants a lower transaction rate of 1.89% plus $0.23. Meanwhile, eProcessing Network’s gateway fee is assessed on a per-transaction basis of $0.05 along with a monthly fee of between $8 to $10 per month. Additional rates and fees, including technical support fees, may typically apply to these e-commerce services.
Riverside Payments Equipment Lease Partners
Some of the leasing companies mentioned by complainants or by Riverside Payments include First Data Global Leasing, Northern Leasing Systems, and Executech Lease Group. A Riverside representative has stated that the company has severed ties with Northern Leasing. Overall, these terms are not competitive with the industry’s cheapest merchant accounts, and the constant complaints about undisclosed lease terms are troubling enough to lower the company’s score to a “D.”
Riverside Payments Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Uses Independent Resellers||Yes|
|Discloses All Important Terms||No|
Fake Testimonials Possible
We have received a large number of similarly worded, unverified positive Riverside Payments Reviews. We have reason to believe that at least some of these testimonials are fake. This has negatively impacted the company’s score in this section.
Riverside Payments Sales & Marketing Strategy
Riverside Payments appears to utilize a combination of strategic partnerships, telemarketing, and both in-house and independent sales agents to market its merchant services. The use of independent sales agents is typically linked to elevated complaint rates within the credit card processing industry, and we have found multiple Riverside Payments complaints that mention aggressive telemarketing tactics and nondisclosure of merchant account contract terms. These complaints describe a poor experience with a sales representative over the phone. Other complaints that the company has received on other websites cite aggressive telemarketing practices and various misrepresentations by sales agents regarding card processing fees and equipment lease terms. These issues do not compare favorably to our list of best credit card processors.
Riverside Payments Rates
Despite customer complaints about its sales tactics, Riverside Payment does not openly display any misleading merchant account rate quotes or unrealistic guarantees in its official materials. If you suspect, however, that Riverside Payments is overcharging you, you can double-check your pricing with a third-party statement audit.
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