Riverside Payments 2023: Card Processing Reviews & Complaints

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Riverside Payments

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Company Overview

Riverside Payments is a Portland-based merchant account provider that was established in 2014. The company offers payment processing to most traditional industries and claims to be a popular credit card processor for bars and restaurants, although this claim is not substantiated by any formal ranking or reviews. Riverside appears to utilize Fiserv/First Data for its backend processing, meaning that it is primarily a Fiserv/First Data reseller. They may also partner with other processors for more specific industry needs. Prospective clients will want to fully understand who will be processing their payments as fees and terms may be affected by which processor is selected.

Riverside Payments and Merchant Services

As a merchant services provider, Riverside Payments processes all major debit and credit cards for standard-risk businesses. The company focuses its marketing efforts towards a variety of industries, including restaurants, breweries, QSR/fast casual, cafes, vape shops, mobile credit card processing, automotive repair, retail, ATM services, gift cards, and e-commerce. To cater to these businesses, Riverside Payments offers multiple POS solutions through leading providers such as Clover, Revel Systems, OVVI, and TouchBistro.

In addition to these services, Riverside Payments offers a range of other financial solutions such as cash advances, mobile solutions, virtual terminals, payment gateways, advanced fraud detection suites, automated recurring billing, ePN plug-in for QuickBooks, online bill pay, EMV chip readers, and SEO and marketing management. With such a diverse range of offerings, Riverside Payments is well-positioned to provide tailored solutions to businesses across various industries.

Riverside Point-of-Sale (POS) Partners

Riverside Payments partners with several leading point-of-sale (POS) providers to offer a range of solutions to businesses.

Clover POS

Clover POS is a popular choice for businesses of all sizes and industries. It offers a range of features, including inventory management, employee management, and analytics. The Clover POS also supports a range of payment types, including credit and debit cards, mobile payments, and gift cards. One of the benefits of Clover is its user-friendly interface, making it easy to learn and use. Clover also offers a range of hardware options, including countertop and handheld devices.

A drawback to Clover POS is that the hardware is often provided to businesses through an expensive lease that can only be cancelled by paying off the remaining lease payments. Clover systems are also only compatible with Fiserv/First Data processing services, which an be a problem if a business purchases the hardware and later wants to switch processors.

Revel Systems POS

Revel Systems is another popular POS system that offers a range of features for businesses. It includes inventory management, employee scheduling, and a customizable interface. Revel Systems also offers a robust analytics dashboard that allows businesses to track their performance and identify trends. One unique feature of Revel Systems is its offline mode, which allows businesses to continue accepting payments even if their internet connection goes down.

OVVI POS

OVVI POS is a cloud-based POS system that offers a range of features, including inventory management, employee management, and sales analytics. OVVI is known for its ease of use, and its intuitive interface makes it easy to train employees. OVVI also offers a range of payment options, including credit and debit cards, mobile payments, and gift cards.

TouchBistro POS

TouchBistro is a POS system that is designed specifically for the food and beverage industry. It includes features such as menu management, tableside ordering, and real-time inventory tracking. TouchBistro also offers a range of payment options, including mobile payments and gift cards. One of the benefits of TouchBistro is its ability to integrate with third-party apps and services, allowing businesses to customize their POS system to meet their specific needs.

NCR Silver

NCR Silver is another POS system that Riverside Payments offers. NCR Silver is a cloud-based POS system that is designed for small to medium-sized businesses. It offers a range of features, including inventory management, employee scheduling, and reporting. NCR Silver also offers a customer loyalty program and the ability to track sales and inventory in real-time.

One unique feature of NCR Silver is its integration with QuickBooks, which allows businesses to easily manage their accounting and financial data. NCR Silver also offers a range of payment options, including credit and debit cards, mobile payments, and gift cards. Another benefit of NCR Silver is its user-friendly interface, which makes it easy for businesses to train their employees.

In terms of pricing, NCR Silver has a simple pricing structure that includes a monthly subscription fee and a per-transaction fee. Overall, NCR Silver is a great option for small to medium-sized businesses that are looking for an easy-to-use POS system with a range of features and payment options.

In terms of pricing, each POS system has its own unique pricing structure, and businesses should compare the costs and features of each system before making a decision. However, all of the POS systems offered by Riverside Payments share some common benefits, including ease of use, flexibility, and a range of payment options. Ultimately, the best POS system for a business will depend on its specific needs and industry.

National Paymentech Connection

According to an old version of the footer on its website and its filing with the Oregon business registry, Riverside Payments appears to have shared an address with National Paymentech at 9600 NE Cascades Parkway STE 220, Portland, Oregon 97220. However, the company’s contact page has also previously listed a different location at 111 SW 5th Ave #3150, Portland, Oregon 97204, and a representative of the company has stated that the company’s offices are actually located at 12500 SE 2nd Circle #240, Vancouver, Washington 98684. Even with that, they now appear to have another address (see below). Riverside Payments and National Paymentech have both been represented by the law offices of Mark Sampath in the past, and Mr. Sampath currently serves as corporate counsel to National Paymentech. Taken as a whole, these facts seem to suggest that there is some kind of connection between National Paymentech and Riverside Payments. A Riverside Payments representative has stated that the companies previously worked together but have since severed ties.

Location & Ownership

Brandon Skinner, the president and CEO of Riverside Payments, is a former employee of Expect Payment Solutions, a merchant services provider based in Vancouver, Washington. However, the current owner of Expect Payment Solutions has stated that there is no current affiliation between the two companies. Riverside Payments is a registered ISO of Wells Fargo Bank, N.A., Walnut Creek, California. They are now located at 5721 SE Columbia Way Suite 150, Vancouver, WA 98661.

Riverside Payments Video Summary

YouTube video

Table of Contents

  • Costs & Contract: Appears to offer a three-year contract with an early termination fee of up to $695. The company utilizes Authorize.Net, Payeezy, and eProcessing Network at online payment gateways for…
  • Complaints & Service: Has received more than 100 public complaints regarding…
  • BBB Rating: Currently has an “A” rating with the Better Business Bureau and has received 54 complaints and 46 reviews about…
  • Sales & Marketing: Hires independent sales agents and has received a moderate number of complaints about its…
Riverside Payments credit card processing services screen capture
Some of Riverside Payments’ services
these processors announce that they now sync with quickbooks

Riverside Payments Reviews and Complaints

Here's What Their Clients Say

Complaint Summary

Total Online Complaints
100+
Live Customer Support
Yes
Most Common Complaint
Sales Tactics
Recent Lawsuits
No

Moderate Number of Riverside Payments Complaints

We have located more than 100 negative Riverside Payments reviews, most of which complain about the company’s business practices. As noted in the above sections, most Riverside Payments complaints mention persistent telemarketing calls and nondisclosure of merchant account contract terms, particularly in relation to point-of-sale equipment leases. There is also a negative news report related to a Texas business owner who claims to have been trapped in an unwanted credit card processing equipment lease and a subsequent lawsuit. A Riverside Payments representative has stated that this customer’s grievance was ultimately resolved. If you have your own Riverside Payments review to make, please do so in the comments below.

Complaint Resolution Efforts

Riverside Payments has responded to many of these complaints in a professional tone but the company appears to offer resolutions on a case-by-case basis. Some complainants were held accountable for the contract they signed despite claims that they were deceived, while others received offers of refunds from Riverside Payments representatives. There is also some evidence that the company is releasing dissatisfied clients from their contracts in exchange for positive reviews. The company’s complaint total is moderate-to-high for the time that it has been operating.

Riverside Payments Lawsuits and Fines

We have not found any outstanding class-action lawsuits or FTC complaints filed against Riverside Payments. Dissatisfied business owners who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Riverside Payments Customer Support Options

Riverside offers a phone number on its website, but it is unclear whether this is a sales line or a customer support line. A company representative has stated that all Riverside clients receive 24/7/365 customer support.

Riverside Payments Customer Service Numbers

  • (866) 720-0644 – Toll-Free Customer Support

Other Support Options

Riverside Payments BBB Rating and Report

Our Better Business Bureau Profile Assessment

BBB Summary

Total Complaints
54
Resolved Complaints
26
Unresolved Complaints
28
Response Rate
100%

Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.

Nearly 40 Better Business Bureau Complaints

Riverside Payments is not accredited with the Better Business Bureau and currently has an “A” rating. The company’s BBB profile is currently showing 54 complaints in the last 36 months. Only 26 of these 54 complaints were resolved by the company to the satisfaction of the merchant. The remaining 28 were resolved to the dissatisfaction of the merchant or received no final response.

What Customers Say

Riverside Payments has also received 46 informal reviews on its BBB profile. Those reviews include 13 negative reviews and 33 positive reviews. This is a high number of positive reviews and is possibly suspicious. The most recent negative review outright calls the company a scam:

“This place is the worst place you could ever think of, they are just the absolute worst theyre a sketchy company and they promise you everything once youre signing and they never tell you that youre signing a contract they just say Agreement they scam you and end up paying 3x or even 4x the fees then before they charge for equipment and if you even try to cancel they will charge up to $3000 dollars its so bad that they dont even pay there employees what theyre promised and dont get there commissions for there hard work and just lead them on until eventually they quit. This company needs someone to put them in there place and for every small business to get back there money theyve been screwed from!”

Early termination fees can cost merchants hundreds, if not thousands of dollars. Merchants in situations such as this would benefit from learning how to cancel their accounts without paying a fee.

A “C” Performance

In light of the company’s complaint total, resolution ratio, and time in business, we have adjusted the BBB’s rating to a “C.”

in the news apple versus banks

Riverside Payments Fees and Rates

A Closer Look at the Contract

Don't Fall Into An Expensive Trap. See Who The Worst Processors Are.

Cost Summary

Cancellation Penalties
Yes
Monthly & Annual Fees
Yes
Processing Rates
Variable
Equipment Leasing
Yes

Long-Term Merchant Account Contracts

Riverside Payments does not disclose its processing rates or merchant account contract terms publicly but we have found descriptions of the company’s credit card processing fees in customer complaints. According to these complaints and the company’s official responses to them, Riverside Payments charges an early termination fee of up to $695, a $9.95 “reg product fee,” a $99 “annual comp svc fee,” a monthly minimum fee of $25, and a monthly statement fee of $5. There are also multiple customer complaints that state that the company’s agents sell non-cancellable POS equipment leases that last for up to 48 months and cost up to $190 per month. These leases also come with Liquidated Damages-style early termination fees, resulting in reported cancellation penalties totaling thousands of dollars. We encourage merchants to check out our list of the providers of the best merchant services.

Virtual Terminal and Payment Gateway Pricing

In addition to its storefront payment processing services, Riverside Payments also dedicates a portion of its website to advertising its virtual terminal and payment gateway services. However, pricing is not disclosed on either of those services. The company lists First Data Global Gateway, eProcessing Network, and Authorize.Net as its payment gateway providers.

First Data Global Gateway and Authorize.Net each charge a rate of 2.90% plus $0.30. Authorize.Net charges a payment gateway fee of $25 per month and a $0.10 batch fee. First Data Global Gateway charges no gateway fee but does charge a $19.95 monthly fee for its Pro Plan that provides e-commerce merchants a lower transaction rate of 1.89% plus $0.23. Meanwhile, eProcessing Network’s gateway fee is assessed on a per-transaction basis of $0.05 along with a monthly fee of between $8 to $10 per month. Additional rates and fees, including technical support fees, may typically apply to these e-commerce services.

Riverside Payments Equipment Lease Partners

Some of the leasing companies mentioned by complainants or by Riverside Payments include First Data Global Leasing, Northern Leasing Systems, and Executech Lease Group. A Riverside representative has stated that the company has severed ties with Northern Leasing. Overall, these terms are not competitive with the industry’s cheapest merchant accounts, and the constant complaints about undisclosed lease terms are troubling enough to lower the company’s score to a “D.”

Riverside Payments payment gateway

How Riverside Payments promotes its payment gateway

Riverside Payments Jobs and Employment

Hiring Standards and Ethical Marketing Assessment

Audit Your Current Statement To Find Its Hidden Fees

Processing statements are intentionally complicated so that they can overcharge you. Get clarity before you switch.

Key Points

Uses Independent Resellers
Yes
Telemarketing
Yes
Misleading Marketing
No
Discloses All Important Terms
No

Fake Testimonials Possible

We have received a large number of similarly worded, unverified positive Riverside Payments Reviews. We have reason to believe that at least some of these testimonials are fake. This has negatively impacted the company’s score in this section.

Riverside Payments Sales & Marketing Strategy

Riverside Payments appears to utilize a combination of strategic partnerships, telemarketing, and both in-house and independent sales agents to market its merchant merchant services. The use of independent sales agents is typically linked to elevated complaint rates within the credit card processing industry, and we have found multiple Riverside Payments complaints that mention aggressive telemarketing tactics and nondisclosure of merchant account contract terms. This complaint describes a poor experience with a sales representative over the phone. Other complaints that the company has received on other websites cite aggressive telemarketing practices and various misrepresentations by sales agents regarding card processing fees and equipment lease terms. These issues do not compare favorably to our list of best credit card processors.

Riverside Payments Rates

Despite customer complaints about its sales tactics, Riverside Payment does not openly display any misleading merchant account rate quotes or unrealistic guarantees in its official materials. If you suspect, however, that Riverside Payments is overcharging you, you can double-check your pricing with a third-party statement audit.

Riverside Payments Review Summary

Our Final Thoughts and Opinions

Riverside Payments currently rates as a below-average credit card processing services provider according to our rating criteria. Customer reviews have resulted in a steady stream of complaints related to its sales tactics and contract terms. Riverside Payments has taken steps to address some of these issues in recent months, but their efforts have yet to slow the rate at which the company accumulates negative reviews. There is also no indication that Riverside’s pricing and contract terms have become more client-friendly since our last update. For now, business owners are more likely to obtain a better deal through a top-rated credit card processor.


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Customer & Employee Reviews

What Others Are Saying About Riverside Payments

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290 Responses

  • Nick

    I have very mixed opinions about these guys as a company. On one hand, they have very low rates, which is enticing, but on the other hand, switching over to them for my processor has been a complete pain in the ass. Between taking 9 months to actually be able to get switched over to them, and losing about $1500 in sales in our first three months with them because they forgot to check a single box on the back end that made it impossible for my customers to make purchases with AMEX, while also starting out with a much higher processing fee than I was told (which was higher than my previous provider), and finally, billing me a $500 tobacco processing fee which was promised to be covered, has seriously had me question the competence of this company. Ever since starting with them, I’ve felt that I’ve had to keep them on a tight leash and comb over every statement just to make sure things are kept in line and are staying how I finally have them.

    Would I recommend them to a friend? Likely no. Is all of this hassle worth the overall 1% less than I am paying compared to my previous provider? Maybe, over time.

    The only good thing that I really have to say is that things started getting better once Robyn started helping me halfway through this mess, and I’m now at a point where I am comfortable with the company. Of all the employees I’ve worked with over there, she is certainly my favorite because she gets things done and always has a good attitude about it. I likely would have cancelled these guys and stayed with my previous provider if it wasn’t for her.

  • Larry Courtright

    Excellent company to work with.Helped me every step of transition from old company. Great customer service and tech support. Always there to answer all your questions.

  • Ron Walker

    destinee was very helpful

    • CPO

      Hi Ron,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  • Peace of Mind

    This company has been nothing but helpful with a very knowledgeable and helpful staff.

  • Dan Kelly

    We recently changed to Riverside Payments our experience so far has been very good, everyone has been professional and the service has been as promised.

  • AGNES MINEV

    excellent customer service. my problem with first data was quickly resolved. thank you Helen!

    • CPO

      Hi Agnes,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  • Tony

    In the 1-1/2 years we have worked with this processor, we have received excellent service from their customer and technical support teams. They have been quick to respond to any needs or questions and to resolve any issues. Robyn Ruiz in customer support and Shane in technical support have been especially helpful.

  • Jay

    It took a couple of months for Riverside to coordinate with my POS Provider TALECH) to get the correct equipment to me, but since then (about 5 months, now) everything has worked well and their savings projections have been met.
    Their reports are easy to understand and arrive promptly.
    No complaints.

    • CPO

      Hi Jay,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  • Glen

    We changed to Riverside from a processor that was constantly a problem. Riverside not only was very helpful switching from the old company but also has been great ever since.

    • CPO

      Hi Glen,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  • Oswaldo Cano

    Robin Ruiz have help me for the last 12 months I think she is been grate she have resolved all of my concerns I’m glad she is helping me now she really cares thanks Robin.

  • Patricia A Morrison

    We use Riverside Payments to process our credit cards and we are very pleased with them. We would recommend them a business for all their credit card processing needs.

    • CPO

      Hi Patricia,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  • Carlesia Taylor

    Riverside’s fees are lower than our previous credit care processing company, which is really nice for a small business. Their support staff and everyone that I have spoken with is very helpful, friendly and makes sure that you understand everything, they are willing to stay on the phone through any process and help you through anything. They all have been so polite and friendly. It has been a pleasure doing business with them.

    • CPO

      Hi Carlesia,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  • Elvira Subia

    Vintage Crown
    Galveston, Texas

  • Viki

    Overall very friendly customer service. My only complaint about Riverside is that my batches do not hit the bank on the same dates.

    • CPO

      Hi Viki,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  • Nicole Christensen

    Thank you Helen S. for the great customer service today. You followed through and answered my questions and then some. It is nice to do business with a company that cares about small businesses. Thank you!

  • Danna K&B Cleaning solutions

    Destinee Ryder was so helpful with an issue that I was having. I had called 4 times before to get help and no one could help. She was the only one to take the time to help me figure out what I needed to do. I really respect that she took the time to get my issue resolved. She also was so pleasant to me on the phone

    • CPO

      Hello,

      Please reply to this comment with your business location in order to authenticate your testimonial. Thanks!

  • Elvira Subia

    I always have a great experience when I call customer service. I love talking to Destinee, she is so helpful.

    • CPO

      Hi Elvira,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  • Yen Luong

    I owned a Spa in Oregon and I have been in business with Riverside Payment for at least a year. Before getting involve with Riverside Payment I had a chance to use iPayment and Bank of America Merchant Service but neither was able to offer the service like Riverside Payment did.

    Every issue was resolved professionally in a timely manner. Whether it was by email or phone. Every email I sent in I always get a reply from the Riverside team and to me this means a lot. The team always try their best to maintain communication with me. Not a single email or phone call was left unanswered.

    They always provide me more than I ask for.

  • Diana Wyant

    We have been in business since 1980 we have NEVER had a charge back. Destinee Ryder at Riverside was very helpful. She was there and stayed by my side to offer any help I needed. Thank you Destinee.

    • CPO

      Hi Diana,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  • Nancy Krump

    I want to thank Riverside for a great helper from their customer service today with April doing an exceptional job to help me and please me. She was so patient and kind with me learning to open and operate the website online information site. Thank You!

    • CPO

      Hi Nancy,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

      • Nancy Krump and Michael Krump DDS PC

        Downtown Dental Rapid City SD

  • Satyam

    To remove this review, the customer care department from Riverside Payments had offered me $75.00 (customer service rep April Wetzel) and termination department offered me termination fee $695.00 (rep Ammi Grace). Based on this we can see that they know they did a mistake from their side therefore offering me $$ to cover up their mistakes. I did not agree to any of their offers because this showed me how important Google Reviews were to them.

    The first and last worst decision I have made in my life was by signing up Riverside Payment services through Sales Representative Aaron Fulton and Dan Riddle, National Sales Manager. They both convinced me by saying that there will be no other charges other than the Effective rate 2% and monthly equipment fee $240.00. When the end of the month statement came there were charges for:
    -BATCH HEADER….$0.70
    -MIN MONTHLY FEE…..$18.32
    -REG PRODUCT FEE…..$9.95
    -DEBIT ACCESS FEE…..$8.00
    -DOLLAR FOR PORTLAND…….$1.00
    -SUSAN G KOMAN……$1.00
    -CLOVER SERVICE FEE……..$39.00

    If I have been told that I will be charged for these fees I would have not signed up. Clover is partnered with Riverside they have been charging me monthly fees without me knowing, when I asked the Sales Rep Aaron Fulton he told me that he had no idea about Clover fees and that I have not read the small disclaimer on the agreement about me being charged for the fees. As a Sales Rep he should know what fees will be charged from both companies, when I tried calling him he ignored my call but when I called from another number he immediately answered. Aaron and April Wetzel discussed and agreed to wave my Clover fees, by this time I had enough I wanted to terminate the service.
    Finally, I can tell you one thing, they easily made me sign up by showing lower rates and have easily escaped my situation. Now Im stuck with 4 years agreement paying the equipment fee.
    They make good money if a customer terminates their service because they can get money from the agreement contract and $695.00 termination fee. (Unbelievably high price for a termination)

  • Sierra Tinsley

    Riverside Payments is the best credit card processing company I have worked with. Being the office manager, there’s a lot to take care of day to day, but the least of my worries is the processing system. They made it a smooth transition from my previous company, and they’ve helped me the entire way with any issues. Robin Ruiz is typically who I work with, and she makes sure you’re taken care of.

    • CPO

      Hi Sierra, please reply to this comment with your business name and testimonial in order to authenticate your testimonial. Thanks!

  • Carol

    I have had a great experience transitioning out credit card processing to riverside payments. They have the best customer service that I have ever experienced with any other processing company. When I call with a question or concern, I always get a person on the line to help me. The customer service has been exceptional

    • CPO

      Hi Carol,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

      • Carol Grebosky

        I have had a great experience transitioning our credit card processing over to riverside payments. The customer service has been exceptional. Whenever I call with a question or an issue I always get a customer service rep to help me. I have been very pleased with this company.

        • CPO

          Hi Carol,

          This is the second comment along these lines that you have left. Riverside Payments has a history of posting possibly fake testimonials. Please reply to this comment with your business name and location in order to authenticate your testimonial, or your comments will be deleted. Thanks!

  • Janene lucas

    Their equipment works great and easy to keep track with inventory, credit card transactions, and hours my employers have worked

    • CPO

      Hi Janene,

      This is the second comment along these lines that you have left in the past week. Riverside Payments has a history of posting possibly fake testimonials. Please reply to this comment with your business name and location in order to authenticate your testimonial, or your comments will be deleted. Thanks!

  • janene lucas

    There customer service is great and there equipment helps to run our business professionally and keep track of our inventory and transactions.

    • CPO

      Hi Janene,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

      • janene lucas

        Main Street Bar
        Borger, TX

  • Larry Wood

    My experience the Riverside’s customer service department could not be better. I have spoke with them 3 times recently. All of them was a very pleasant experience. The last time agent name was April. I could not have been treated better. She was just great.

    • CPO

      Hi Larry,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  • Monte Thompson

    Customer service is absolutely the best we’ve dealt with in CC processing.

    • CPO

      Hi Monte,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  • NATHAN PRING

    So far all my dealings with Riverside payments have been nothing but Pleasant Hope to have a good relationship going well into the future.

  • David Cervone

    I took over a small business, and Robyn Ruiz personally helped through the entire process. I had a great experience, and she was knowledgable and polite through the entire process.

  • Jack Eagan

    Riverside Payments has been wonderful to work with. We’ve only been with them for a short time, but they have been very attentive to our needs as a business.

    • CPO

      Hi Jack,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

      • Jack Eagan

        We are Mangia Italiano, located at 3145 South Grand Blvd, St. Louis, Missouri. Best Italian food and in St. Louis!

  • Cindy Smtih

    Riverside Payments customer service has been 10++++
    Very helpful on to resolve the simplest of questions. Highly recommend

  • Holli Breshears

    I have been very pleased with Riverside Payments and their customer service. They respond promptly and are very courteous. They answer my questions thoroughly and in a way I can understand. If they say they will check into something they follow through and do exactly what they say they will do.

  • stanley athan

    Very helpful in every way. Customer service is solid.

    • CPO

      Hi Stanley,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  • Dale Mann

    I’d like thank them for turning a negative into a positive experience !

    • CPO

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      Please elaborate on your experience and reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  • DeAnna Haase

    Brand new service for us. So far, customer service on the phone has been helpful and quick. They sent someone out the next day when I asked for some help with a couple issues.

    • CPO

      Hi DeAnna,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  • Aman Verma

    Great service, friendly and supportive staff.

    • CPO

      Hi Aman,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  • Joel Hanson

    April Wetzel with Riverside Payments was awesome in assisting me with my account!

    • CPO

      Hi Joel,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  • Cynthia Nunnelley

    This company has made my life so much easier. I like the monthly statements they are easy to balance and i always know where I am on my statements. Very user freindly. Thank you!!

    • CPO

      Hi Cynthia,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  • Anne Marie Crilly

    I am very satisfied with Riverside Payments. They respond quickly and efficiently with my concerns or questions.

  • Casa Hacienda Grill

    I’m very happy with riverside payments because I’m saving a lot of money comparing with my previous company!!!

    • CPO

      Hello,

      Please reply to this comment with your business location in order to authenticate your testimonial. Thanks!

      • Casa Hacienda Grill

        As a manager of Casa Hacienda Grill, located in 1264 E Dublin Granville Rd, Columbus Oh, I’m very happy with Riverside Payments for their great rates and big savings we’re having with them; moreover for their fast respond to any issues or concerns we might have.

  • Nick Van Helden

    Riverside has treated me very well. They are in the business of saving me money, and the support staff is very helpful when I reach out. They seem to be interested in my best interest, and put in an honest effort helping me whenever I have issues. Also, the included card reading equipment is a perk that I never received from my prior processor.

  • CPO

    Hi Jessica,

    Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  • CPO

    Hi Jenny,

    Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

    • Jenny

      Family Thrift Store

      • CPO

        Hi Jenny,

        Please specify your business’s location in order to authenticate your testimonial. Thanks!

  • loggers taphouse

    we always receive great service and turn around times for problems and questions

    • CPO

      Hello,

      Please reply to this comment with your business location in order to authenticate your testimonial. Thanks!

      • Loggers Taphouse

        our adress is 2060 nw. stewart parkway, roseburg,oregon 97471.
        Owners are Cathy Martin and Sam Gross
        General Manager- Doug Longfellow

  • Crystal Chappell

    April Wetzel in Customer Service was extremely helpful and answered all of my questions. She took extra steps to explain why and helped me set up my online profile. I would say she definitely goes above and beyond with her job. Keep up the good work April, you deserve a raise.

  • CPO

    Hi Norma,

    Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  • CPO

    Hi Daniel,

    Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  • Geneva Blanchard

    Justin and his team members cut my expenses in half, paid my former contract off without hesitation. Mypos system ie computer, programs, and reports will be transparent. unlike My former company that had hidden fees on every page. I give them 5 stars.

    • CPO

      Hi Geneva,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

      • Geneva Blanchard

        Ooh La La Boutique LLC

        • CPO

          Hi Geneva,

          Please reply to this comment with your business location in order to authenticate your testimonial. Thanks!

          • Geneva Blanchard

            5426 Highway 90
            Milton, FL 32571

  • Maggie

    Riverside has always helped us in a very timely manner. Very appreciative of their polite and very helpful tech team!

  • Brenton

    I have dealt with at least half a dozen of their reps in different departments and have across the board had amazing experiences. Without exception every employee of theirs that I’ve interacted with has been extremely friendly, helpful and knowledgeable. As a business owner this had made my life so much easier.
    -The Waypost
    Portland

  • CPO

    Hi Dick,

    Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  • CPO

    Hi Jenny,

    Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  • Ken Bryan

    Our company has been with Riverside Payments for 2 years and have been extremely happy with their services. They are quick to respond, solve and correct (if needed) any issues. I would highly recommend them to anyone looking for a merchant services provider.

    • CPO

      Hi Ken,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

      • Ken Bryan

        Our company has been with Riverside Payments for 2 years and have been extremely happy with their services. They are quick to respond, solve and correct (if needed) any issues. I would highly recommend them to anyone looking for a merchant services provider.

  • Steven

    Amazing company with an amazing CEO, Brandon Skinner is the best CEO in the country! He is also the most appochable CEO, and this is coming from someone who worked for another processing company before this one, Jermey and Brandon have been a real honor to work for! They have requirements for us as sales reps in order to continue on the draw program, which is totally understandable, and unfortunately I didn’t meet their requirements, but told me what I needed to do to get reinstated on the draw program. I love Riverside payments and Brandon! Will proudly stand behind them, because they stand behind me!

  • CPO

    Hi Luis,

    Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  • Karen A

    We’ve been with Riverside Payments for some months now. I am very happy with this service particularly the really excellent customer service. I’m not thrilled having to rent equipment I don’t use but it is what it is. My former merchant service batching procedures were almost impossible. Riverside with plug n pay is soooo much easier when reconciling. The customer service is really phenomenal and their help is worth everything!

  • Chauntel McFadden

    Update to my earlier review dated March 9, 2017. We are in the process of working out the issues we’ve had with Riverside Payments. Hopefully within a month or two all issue will be resolved and we will be able to say we are satisfied. To their credit I intend to write a new review then.

  • Chauntel McFadden

    Riverside Payments is the absolute worst credit card processor out there! They start out great until you sign contracts and then everything falls apart. The amount of problems is absolutely unbelievable. I am writing this review in hopes of helping someone else stay clear of these jokers. They lie, they don’t come through for you and they don’t follow through on what they promise. If you are thinking about going with this company PLEASE do your homework and research them carefully. They guaranteed us a savings of 24.17% and as of this post we have paid almost double in fees. They will tell you they are a full service processor. This is NOT true. They sub out everything and then take zero responsibility when you have a question or problem. Don’t fall for their marketing trap!

    • Mary

      Please contact me

  • Randy Watson

    Riverside Payments has been taking care of my merchant services for over two years and their service is exceptional. I really like the text every day telling me the deposit $$$ to expect. Great company. Thank you Riverside !!!

    • CPO

      Hi Randy,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

      • Randy Watson

        verified

  • Melissa

    Great customer service!

    • Melissa

      For me at K’s Consignment Shop – great customer service!

  • Sherry Zhu

    Great customer service and helpful local reps. They saved me over $400, so that was good too! – Sherry, Old Town Buffet, Bowling Green

  • Cole

    Riverside attempted to resolve the complaint below through our mediation program but Cole declined to participate. Below is Riverside’s response:

    Thank you for providing very candid feedback for us to consider and from which we can improve. After conducting a thorough review of your account, we had previously documented having provided trace numbers that indicate you are in fact receiving 24-hour funding. To double confirm, we took it a step further and performed a 3-way call with you and your bank, at which time they also confirmed that we are indeed providing you with 24-hour funding, which cleared up that matter. At your request, we conducted a rate review, revealing that we are indeed saving you money compared to your previous provider, which is the primary reason you switched to Riverside. Thank you for continuing to process with Riverside and for communicating your concerns. We are always available to help our clients with anything they might need to make their processing experience run smoothly. Please reach out if we can be of any further assistance.


    I have the same problem with riverside. They told me the same thing . Bs with the next day money in the account, bs with the 90 days . Now I’m stuck with this bs company

  • Sean S

    Do not do business with this company.

    I fell for the “guarantee” that Riverside would save me money. They also attached a page that said they would be at 2.18%. The months following I was welcomed with rates as high as 5.5%, after complaining they would refund me down to about 2.18%, at least until canceled my old processor, then this rate started to increase and the excuses came out. It is incredibly time consuming to go back and forth with these guys to get a reasonable rate, the equipment is very poor and getting any assistance requires numerous complaints/contacts (even to get my personal cell phone number off of the customer receipts.)
    For more details see my BBB complaint (in process at the time of this writing.) They also committed fraud by pulling pages in and out of the contract as they saw fit (I can prove this with initials from their agent and time stamp from my scanner.) I am not sure where this will go but I imagine legal fees will be involved as I have had to switch my bank account just to get away from the numerous ‘accidental’ charges from this company. Save yourself some time and money and stay away… also be sure to look up the lawsuit in New York against Brandon Skinner.

  • Mary Stanley

    Riverside attempted to resolve the complaint below through our mediation program but Mary Stanley declined to participate. Below is Riverside’s response:

    First and foremost, we appreciate the feedback you have provided. We are definitely saddened to hear that you would not recommend us to other companies, as we pride ourselves on customer service and referrals, which is actually one of the primary ways we acquire business. To be clear, we never filed a suit against you or your business. We would also like to point out that we not only verbalized that you would receive savings, but also formally signed a written guarantee of savings in which we would abide, or release you without penalty. After signing up at the end of the month, your account was approved and went into an automated system, at which point we could not stop the billing, but immediately processed your requested refunds. The funds were then promptly deposited into your account. Before giving Riverside a fair opportunity to provide you with our promise of savings, you requested to cancel. We immediately started the cancellation process, which was delayed due to the fact that we needed you to complete proper cancellation documents, but we were unable to reach you for 2 months, though making multiple attempts via email, text, and phone. In our system, there was no record of your equipment being returned, which triggered the collections and legal department to reach out to you in inquiry. Once we were finally able to reach you and confirm the return of the equipment, your account was promptly closed with no early termination fees. We’re sorry to have lost you as a client, and once again thank you for the feedback.


    I do not recommend this company. They used high pressure sales tactics. Promised all kinds of savings verbally. Slipped in a lease for some chip card readers for an astounding cancellation cost of $12,000.00 for 4 chip readers. Insisted that I sign a contract stating I had already received the equipment when I hadn’t. I can prove this by the tracking numbers of delivery and date on contract. Promised to pick up all fees for transferring the account and for the equipment but there was no written assurance, just verbal. I started to receive statements listing charges that made no sense before we were even hooked up to their system. I immediately returned the equipment and informed them, my bank, and POS provider that I was not going to do business with them. Now they are threatening to sue me. Do not get involved with these people. They did return some of the charges but their system is so screwed up and the charges so unrelated to reality that it seems dangerous to my bank account to give them access to our processing, and since we had not connected their equipment and not begun to process credit card I decided to terminate our relationship. I also received a phone call from a merchant in another town who said I was being used as a reference and described the high pressure tactis, the verbal promises and the equipment contract that I experienced. I told him my experineces and that I had immediately returned the equipment because of the bizarre charges that appeared even before I received the equipment. He said the sales rep represented that I was a satisfied customer at a point in time when they knew I had not even begun to use their services. This is really scammy.

    • John G.

      Mary, please check your business’ facebook messenger so we can connect to work together to fight Riverside. I sent you a messager on Feb 18th and again today. Thanks.

      • Mary

        I did not see any messages, Perhaps you sent to the wrong addy. Please try again.

        • John G.

          Message was sent to The Velvet Swan. Is this not the correct business? I have sent two messages.

    • Mary Stanley

      The above is not true and I continue to receive invoices from your company.

  • CPO

    Hi Bethany,

    Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  • CPO

    Hi Dafei,

    Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  • kevin

    Just started having business with this credit company. Good service ,Good price so far. Will stay if company keep the same service and price.

  • Diana Malone

    Riverside Payment Inc. has been there every step of the way to help my company, Southern 7 Vapors, work through any processing issues or to just answer questions . I have received excellent customer service from anyone of the staff I have had contact with and would recommend Riverside Payment Inc. to anyone looking to leave their present processing company or just starting a business.

  • Daniel Cullifer

    Riverside Payments. What can I say? Their customer service is STELLAR! As is their Tech support. I’ve called and talked to Ryan P. many times in customer service and he is quick to help, upbeat and has a personality that makes it hard not to smile. Mike in tech support is helpful and quick to identify issues and help me resolve them. My only negative is that they don’t have any service techs in my area, so any issue I have electronically I have to call and be walked through how to fix it. But that isn’t that big of a deal since they are very well informed on their product and CAN walk me through the issue. I’m very satisfied I switched to them!

  • Juice Theory

    Good rates.. most important thing they have very helpful customer service !!
    Highly recommend!!
    Riverside is the perfect choice for your business!!

    • CPO

      Hello,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

      • Murtada

        It’s Juice Theory at Rolla Missouri
        809 N Rolla st
        Rolla , Mo 65401

        Thank you for your service much very blessed to do business with River side payment.

  • Morris &Linda McElvogue/Pop's Grill Polson Mt.

    We have had great service and problem solving with Riverside Payments! With the staff as well as management could not be more pleased.They are always easy to reach and quick to respond!

  • CPO

    Hello,

    Please reply to this comment with your business location in order to authenticate your testimonial. Thanks!

  • John Blubaugh

    Riverside sent me a cease and desist letter for posting a bad review about the company. They say that my contract prohibited me from saying anything negative about the company. I gave their legal department a rather graphic idea of what they could do with that order. I could have taken sales away from them since I was not paid and I went to work for a competing company. I didn’t do that. I could have taken other sales representatives with me with the offer of a better opportunity with a company that actually pays you for your sales. I didn’t do that.

    This shows you what they are all about and that little man, Brandon Skinner, thinks his legal staff can protect him from mean people who say nasty things about him. Guess again, Brandon.

    • Jason

      Legally, you cannot actually switch companies that you signed with one merchant service company to another. Secondly, if you have questions about deals you were not paid on please feel free to contact [email protected]. It appears all deals that should be paid out have been. Thanks again for the review.

  • thaicafe portchalotte

    Thai café portchalotte I contact with River.I’m happy with the river company and I can contact with them any time.They are very great service.

  • Mathew Gauvin

    I signed on with Riverside Payments after taking over Vtopia Cheese Shop and Deli. We were using Square for simplicity, but the reduced processing fees with Rivermark will save us thousands of dollars. The team has been so helpful with setting up the device and answering any questions we’ve had.

  • John Blubaugh

    I am a recent account executive at Riverside Payments. Don’t go to work for these people. I made sales ranging from $100/month to $500/month and I had trouble getting paid on any of them. The one I did get paid on was a $14,400 lease that my national sales manager said I would be paid at least $1500 on. I got paid $245. I was never given any accounting of why this was all I was paid even though I requested it several times. I never got paid on any of the other deals. They take from four to eight weeks to install and verify every deal and they don’t pay until that deal is funded. They run a system where the national sales managers do all of the closing and they are woeful at it. The CEO of the company tried to close three sales for me and failed on all of them. The last one said that he would never process with Riverside because of the way he was treated by this man, Brandon Skinner. Another National Sales manager failed on two deals and my regular national Sales Manager closed at a rate of less than 5%. They provide very few appointments and expect you to cold call for the rest. The customer service issues led to four of the five deals I wrote cancelling. I am an experienced salesman and professional closer. I never got the chance to use that skill. I have been working in credit card processing and I had no trouble getting hired by another company that better matched my skills 24 hours after being let go by the company for complaining about their customer service. All of the money in this company goes to the National Sales Managers and they love strutting around on televised meetings with their expensive suits and shoes bragging about their Mercedes or Cadillac cars. They are all fluff and no substance and couldn’t close a deal if it was a walk in.

  • Trevor Naugle

    Riverside Payments has great customer service not only are they great at communicating and staying in contact but they also saved me 42% from my previous provider thank you Riverside Payments!

    • CPO

      Hi Trevor,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  • TEX BARBEE

    I would like to thank everyone at Riverside for their help in getting me setup. the follow up and customer service has been excellent and I would recommend their service to anyone.
    Tex

  • Jojo Chan

    We switched from First Data to Riverside Payments and they saved us much more money than our previous credit card processing company. They had really good customer service. The representative was very helpful and responsible. I would recommend this company to anyone.
    There was no long wait times!

  • rafael Duenas

    Riverside has great customer service especially, Masha, who has helped us out from getting us our equipment to getting gift cards she has been great.

    • CPO

      Hi Rafael,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  • Rachael Bogard

    I am very happy to have switched over to Riverside Payments during this past year. They have been nothing but helpful and speedy to help me get everything I need from them whether it is supplies or questions that I need answered! From my personal rep to the tech team they have given me nothing but great service.

  • Pop's Grill

    We have had a great experience with Riversidepayments in Portland,Oregon! No problem is too small! We recieve great service, if it is imperative or just a little issue. Ryan and his staff are always there to answer the phone and answer questions! There is NO phone tree or just a message line but real people who care!

    • CPO

      Hello,

      Please reply to this comment with your business location in order to authenticate your testimonial. Thanks!

  • Jocelyn Fritzler

    Very good company. Very happy with rates and service we have received.

    • CPO

      Hi Jocelyn,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  • nga tran

    Riverside offered to resolve the complaint below via our mediation program, but this merchant declined to participate.


    Exactly the same story like mine. They put the 48 months lease after i signed the contract. I did not know until i got that info from First Data..until then i know i have to deal with not only riverside payment but also a third entity First Data with a 48mond lease= $270. They ripped me off and never answer my email back when i raise some questions about the fees and deceiful contract. Too tired of high fees and non responsive emails from them i decided to cancel the contract. They did wrong at the first place but Now they told me i am responsible for the early termination fee with First Date (48mon×$270 – 2mon i have been with them i guess) because the contract was breached by me. Never use this company. Stay away from them. All they want is to trap you with the contract and rip you off. I am going to cind a lawyer and fight them. I have all the emails kept and some customers of mine will testify in case i need because they were there and also talked with the sale guy Jaccob to help me reassure of what he promissed too. It is going to waste my time but i will fight for my hard earn money.

    • Mary

      They are baiting and switching. I would like to start a federal class action lawsuit against this company. This is a scam. I just received a threatening letter today with a sample law suit against me. I have never bee hooked up to their service. I returned the equipment immediately. They took fees out of my account prior to me receiving equipment that was not needed. I do not have a copy of the contract because sale person took it before I could review it and did not leave me with a copy. I would post their letter and copy of lawsuit here if possible.

      I have a bet based on some research that some of the charges that passed through my account are link to a cell phone from Lawyer Mark Sampath’s office. Still investigating.

  • nga tran

    Riverside offered to resolve the complaint below via our mediation program, but this merchant declined to participate.


    Ok. If you want a business name..here i am Lisa from Creative Nails, Reno, NV. I want to write the review to help other customers to stay away from this company.
    Their sale reps Jaccob is a crook. He came to my shop and offered a better rate (1.37) compared to my Square (2.75). He gave an example of calculation of how they would charge each month to show that they would save a half of what i was paying with Square. I asked him cautionously if there is any other fees. He confirmed that no any other fees other than 1.37 percentaged rate. Then he talked me to sign the contract with him. On the contract there was my company info, their info and 1.37 rate..and that is it…after few weeks i asked for the copy of the contract there was another $270/monthly fee ( 48 momths leasing from First Data). They put the $270/monthly with 48months terms there by themself after i signed the contract. When i was about to activate the merchant machines that i got shipped from Frist Data, the womman from First Data told me the $270/ monthly fee (48 months contract) i was suprised about the month fee so i stopped the activation process and call Riverpayment. Marsha from Riversidepayment told me just accept the term and fee with Frist Data to complete the activation process ( it is just a procedure to finish the activation), Riversidepayment would release me from the contract if i am not happy with them or they were not saving me. It was not true, they charged me more than what the sale guy promissed, i had to call or email to question about the charge. They then refund some money back. The next month is the same. I was tired of tracking down the fees, call to complain, and wait to get some refunds back like a begger . I felt so deceiful by this company.
    Their customer service representaives were ignogrant also. They know how to keep silent when it comes to questions about charges and terms in contract. They did not return to several emails.
    I got the mail from them today saying that i was resposible for the early termination fee with leasing merchant machine First Data
    They tied me with the contract and ripped me off. Time to find a laywer to fight with them. Such a bunch of crooks.

  • Bruno Amicci

    I’ve been with Riverside for over two years at Low Bar and at Luepke Flowers and Finds. The service has been excellent and when I did have a problem it was resolved to my satisfaction. I was able to obtain a really good rate that exceeded my prior provider. I like having a local company to deal with and a local customer support person that I deal with and knows my businesses and is able to advise me.

  • Matt Cordova

    Riverside Payments literally rescued my business from the horrible company that is National Paymentech and their more than dishonest CEO Andrei Wirth.

    I have received everything I was originally promised and gotten some very personal attention from Jason and Amii. My rates are fantastic, the turnaround in receiving funds is under 24 hours. I have never been happier with a card processor.

    • CPO

      Hi Matt,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

    • Matt Cordova

      The above is posted by 21st Ave Bar & Grill in Northwest Portland.

  • Kim Scanlan

    We have had a positive experience with Riverside Payments. They have been supportive, responsive, open to feedback and their fees are reasonable. We would recommend.

    • CPO

      Hi Kim,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  • Jared Walker

    I run a local non-profit called in Portland Oregon. Shortly after I had the idea for the organization I reached out to an insane amount of merchant service companies to acquire help getting set up with our merchant processing. I was told time and time again that my vision wasn’t feasible and that no company would work with me. After two years of exhausting all efforts with no results, I met someone at Riverside Payments. Riverside made it possible for us to operate by sacrificing their own profit in the name of giving back to the community. Riverside is always quick to reply with any problem I have. They are wonderful to work with and I am so happy I found them. Without Riverside my organization would not exist.

    • Riverside Payments

      Thank you, Jared. Dollar For Portland is a wonderful organization and we are happy to have a hand in making your vision possible.

  • James

    Riverside payments inc, the majority of these reviews our employees of yours. I use to work for your company and still remember you telling us to write 5 starr reviews for your company. plus this establishment is not the best company to work for, I remember christmas when they bought a keg and where encourging miners to drink. WORST PART OF ALL IS THE SCAM THERE ACCUALTY DOING TO BUSINESS OWNERS. I was fired by Alann there marketing manger cause I had to call in, my kid was sick and had to take him to the E.R. He cussed me out and called me a dirt bag than fired me.

    • Juana C

      Hello! I read your review and I’m sorry for your experience but I just wanted to say that I have been with them for a few months now and have YET to be asked to do such a thing for the company. On the contrary, we as account reps are supposed to give our merchants that join us, a form that lists all the review websites they may go on to give us a review. Positive or negative. I am not sure what your situation was but I can only say that one of the reasons I’m happy to work for them is because we are NOT allowed to lie or lead on which is not my cup of tea. I would only hope I’m never asked to do that and if so it’ll be a wrap for me. Hope this helps and yes this is a legit review :)

    • Riverside Payments

      We have checked our employment records and we do not have a record of a James working as a marketer during this time frame. If you would like to disclose your true identity, we would be happy to get to the bottom of your accusations. Until then, we would just like to say that Mr. Korr has always conducted himself in a professional manner with his employees and we are confident that these claims are unmerited. That said, we have a stellar reputation with the unemployment office where we have always provided legitimate proof of any termination.
      The occasion where “James” mentions underage drinking can be attributed to a fundraising event that was held to benefit Dollar For Portland, an organization that seeks donations of as little as $1 a month to help families with unexpected medical bills. We hosted pizza, beer, and soft drinks to reward our hard working staff for spending time after hours for a great cause. All employees over 21 were limited to a 2 beer max and were tracked through their employee records to ensure that no minors were consuming.

  • Jodi cook

    Very positive and friendly company to work for! Management always there to help you succeed

    • CPO

      Hi Jodi,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  • Carla Ramirez

    We are a very small, family owned and operated business and every penny counts. We are new to Riverside Payments Inc. and am so very pleased with there outstanding customer service and commitment to filling our needs. We were recently presented an offer by an other company that would have save us money. I presented this offer to Riverside Payments Inc. and not only did they match what the other company presented, they suggested additional ways to save money and earn credit! Thank you Amii and Dave.

    • CPO

      Hi Carla,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  • Patrick

    Incredible company! I was skeptical at first however they fought for my business and ended up saving me $300 a month! My only regret is I didn’t switch six months ago!

    • CPO

      Hi Patrick,

      Please reply to this comment with your business name and location in order to authenticate your testimonial.

    • Tom Andersen

      hi Patrich, I am a small business and an needing a company to, process my credit, how much have they cost you in equipment and fees up front?

  • Sarra

    Great company! They helped me in a timly matter and customer service was amazing.

    • CPO

      Hi Sarra,

      Please reply to this comment with your business name and location in order to authenticate your testimonial.

  • Too Easy

    Riverside is very geniue and seem hard working. I always get good customer service they are friendly and very helpful. I havent experienced anything with Riverside that would have me saying anything bad about them. I would recommend them to other business for CC processing.

    • CPO

      Hi Too Easy,

      Please reply to this comment with your business name and location in order to authenticate your testimonial.

  • Jack

    I love Riverside payments very pleased with the rates and customer service so happy I switched

  • jonie

    Great customer service

    • CPO

      Hi Jonie,

      Please reply to this comment with your business name and location in order to authenticate your testimonial.

  • Julius Wagner

    A very nice business change. Riverside made the transition painless and profitable. They did everything they said they were going to to quickly and efficiently. Everything meets my satisfaction !

    • CPO

      Hi Julius,

      Please reply to this comment with your business name and location in order to authenticate your testimonial.

  • Jacob

    Staff is friendly and very supportive. They seem to often go out of their way to make everything as easy as possible for the merchant.

    • CPO

      Hi Jacob,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  • Ryan Leach

    Great company to work with. Fast and friendly customer service professionals, 24 hour support, and they stick by the savings that they promise.

    • CPO

      Hi Ryan,

      Please reply to this comment with your business name and location in order to authenticate your testimonial.

      • Dawn Vieaux

        Dawn’s Lakeside Bar & Resort
        Dawn Vieaux
        Rhinelander, Wisconsin
        [email protected]

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About The Author

Phillip Parker is the creator and author behind this website. He has over 15 years of experience in the credit card processing industry as a journalist, consultant, and former merchant account sales professional. He started this project as a blog to expose merchant services providers that engage in predatory business practices, such as deceptive marketing, misleading pricing, and high-pressure sales tactics. His goal is to help business owners find merchant account providers who serve their industry well while offering fair rates with no junk fees and no long-term commitments.

Phillip has researched over 1,000 payment processors and been quoted in numerous high-profile publications, including the Los Angeles Time, INC Magazine, The Atlantic, and the Miami Herald among others.

Need advice on card acceptance? Schedule a consultation with Phillip.

Phillip’s Top Processor Picks:
Retail, restaurant, e-commerce, mobile, professional services, and invoicing, Phillip recommends Helcim and CDG Commerce.

High-risk businesses, Phillip recommends PaymentCloud and Host Merchant Services.

How Our Ratings Work

Please note that our rating system was overhauled on April 26th, 2023. Reviews dated before this date may not score in accordance with the following.

Star Rating Criteria:

At the start of our research, all processors are awarded five stars. We deduct stars if the processor engages in any of the following:

– One star deduction if the processor has any junk fees.

– One star deduction if the processor does not post its pricing clearly on its website.

– One Star deduction if the processor is suffering from moderate client complaints.

– Multiple Star deductions if a processor is suffering from severe complaints, imposes unjust cancellation fees, markets non-cancellable equipment leases, engages in predatory rate pricing, or may be engaged in illegal activities.

Get all of the details regarding out rating criteria here.

Educational Resources

Before You Switch Processors, Find Out How Other Businesses Got Fee Refunds From Their Current Processor.

Phillip's Popular Reviews
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Stripe Credit Card Processing
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Square Card Reader & POS
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March 17, 2023
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Shopify E-Commerce
February 11, 2022
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Here Are The Processors Who Don't Hide Fees

Some processors have no monthly, no annual fees, no contract, and cheap rates.

Phillip's Top Picks by Industry

Should You Work In Merchant Services?

It's a cut throat industry. Get the truth here.

Quickbooks Payments Too Expensive?

These processors offer Quickbooks integration and have low rates.

Overpaying? Find Out.

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Here's Where To Report Bad Processors

Start by leaving a comment at the end of this review

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