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(866) 720-0644Company Overview
Riverside Payments is a Portland-based merchant account provider that was established in 2014. The company offers payment processing to most traditional industries and claims to be a popular credit card processor for bars and restaurants, although this claim is not substantiated by any formal ranking or reviews. Riverside appears to utilize Fiserv/First Data for its backend processing, meaning that it is primarily a Fiserv/First Data reseller. They may also partner with other processors for more specific industry needs. Prospective clients will want to fully understand who will be processing their payments as fees and terms may be affected by which processor is selected.
Riverside Payments and Merchant Services
As a merchant services provider, Riverside Payments processes all major debit and credit cards for standard-risk businesses. The company focuses its marketing efforts on a variety of industries, including restaurants, breweries, QSR/fast casual, cafes, vape shops, mobile credit card processing, automotive repair, retail, ATM services, gift cards, and e-commerce. To cater to these businesses, Riverside Payments offers multiple POS solutions through leading providers such as Clover, Revel Systems, OVVI, and TouchBistro.
In addition to these services, Riverside Payments offers a range of other financial solutions such as cash advances, mobile solutions, virtual terminals, payment gateways, advanced fraud detection suites, automated recurring billing, ePN plug-in for QuickBooks, online bill pay, EMV chip readers, and SEO and marketing management. With such a diverse range of offerings, Riverside Payments is well-positioned to provide tailored solutions to businesses across various industries.
Riverside Point-of-Sale (POS) Partners
Riverside Payments partners with several leading point-of-sale (POS) providers to offer a range of solutions to businesses. Each POS system has its own unique pricing structure, and businesses should compare the costs and features of each system before making a decision. However, all of the POS systems offered by Riverside Payments share some common benefits, including ease of use, flexibility, and a range of payment options. Ultimately, the best POS system for a business will depend on its specific needs and industry.
Clover POS
Clover POS is a popular choice for businesses of all sizes and industries. It offers a range of features, including inventory management, employee management, and analytics. The Clover POS also supports a range of payment types, including credit and debit cards, mobile payments, and gift cards. One of the benefits of Clover is its user-friendly interface, making it easy to learn and use. Clover also offers a range of hardware options, including countertop and handheld devices.
A drawback to Clover POS is that the hardware is often provided to businesses through an expensive lease that can only be canceled by paying off the remaining lease payments. Clover systems are also only compatible with Fiserv/First Data processing services, which a be a problem if a business purchases the hardware and later wants to switch processors.
Revel Systems POS
Revel Systems is another popular POS system that offers a range of features for businesses. It includes inventory management, employee scheduling, and a customizable interface. Revel Systems also offers a robust analytics dashboard that allows businesses to track their performance and identify trends. One unique feature of Revel Systems is its offline mode, which allows businesses to continue accepting payments even if their internet connection goes down.
OVVI POS
OVVI POS is a cloud-based POS system that offers a range of features, including inventory management, employee management, and sales analytics. OVVI is known for its ease of use, and its intuitive interface makes it easy to train employees. OVVI also offers a range of payment options, including credit and debit cards, mobile payments, and gift cards.
TouchBistro POS
TouchBistro is a POS system that is designed specifically for the food and beverage industry. It includes features such as menu management, tableside ordering, and real-time inventory tracking. TouchBistro also offers a range of payment options, including mobile payments and gift cards. One of the benefits of TouchBistro is its ability to integrate with third-party apps and services, allowing businesses to customize their POS system to meet their specific needs.
NCR Silver
NCR Silver is another POS system that Riverside Payments offers. NCR Silver is a cloud-based POS system that is designed for small to medium-sized businesses. It offers a range of features, including inventory management, employee scheduling, and reporting. NCR Silver also offers a customer loyalty program and the ability to track sales and inventory in real-time.
One unique feature of NCR Silver is its integration with QuickBooks, which allows businesses to easily manage their accounting and financial data. NCR Silver also offers a range of payment options, including credit and debit cards, mobile payments, and gift cards. Another benefit of NCR Silver is its user-friendly interface, which makes it easy for businesses to train their employees.
In terms of pricing, NCR Silver has a simple pricing structure that includes a monthly subscription fee and a per-transaction fee. Overall, NCR Silver is a great option for small to medium-sized businesses that are looking for an easy-to-use POS system with a range of features and payment options.
National Paymentech Connection
According to an old version of the footer on its website and its filing with the Oregon business registry, Riverside Payments appears to have shared an address with National Paymentech at 9600 NE Cascades Parkway STE 220, Portland, Oregon 97220. However, the company’s contact page has also previously listed a different location at 111 SW 5th Ave #3150, Portland, Oregon 97204, and a representative of the company has stated that the company’s offices are actually located at 12500 SE 2nd Circle #240, Vancouver, Washington 98684. Even with that, they now appear to have another address (see below). Riverside Payments and National Paymentech have both been represented by the law offices of Mark Sampath in the past, and Mr. Sampath currently serves as corporate counsel to National Paymentech. Taken as a whole, these facts seem to suggest that there is some kind of connection between National Paymentech and Riverside Payments. A Riverside Payments representative has stated that the companies previously worked together but have since severed ties.
Location & Ownership
Brandon Skinner, the president and CEO of Riverside Payments, is a former employee of Expect Payment Solutions, a merchant services provider based in Vancouver, Washington. However, the current owner of Expect Payment Solutions has stated that there is no current affiliation between the two companies. Riverside Payments is a registered ISO of Wells Fargo Bank, N.A., Walnut Creek, California. They are now located at 5721 SE Columbia Way Suite 150, Vancouver, WA 98661.
Riverside Payments Pros and Cons
pros
- Company taking steps to fix individual issues
cons
- Many complaints
- Possible issues with contract
- Some reports of unexpected charges
Riverside Payments Video Summary
Table of Contents
- Costs & Contract: Appears to offer a three-year contract with an early termination fee of up to $695. The company utilizes Authorize.Net, Payeezy, and eProcessing Network at online payment gateways for…
- Complaints & Service: Has received more than 100 public complaints regarding…
- BBB Rating: Currently has an “A+” rating with the Better Business Bureau and has received 61 complaints and 48 reviews about…
- Sales & Marketing: Hires independent sales agents and has received a moderate number of complaints about its…
Riverside Payments Customer Complaints & Reviews
Here's What Users Think
Complaint Summary
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Total Online Complaints
100+
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Live Customer Support
Yes
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Most Common Complaint
Sales Tactics
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Recent Lawsuits
No
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Moderate Number of Riverside Payments Complaints
We have located more than 100 negative Riverside Payments reviews, most of which complain about the company’s business practices. As noted in the above sections, most Riverside Payments complaints mention persistent telemarketing calls and nondisclosure of merchant account contract terms, particularly in relation to point-of-sale equipment leases. Some recent comments on this review mention issues with being charged for equipment. There is also a negative news report related to a Texas business owner who claims to have been trapped in an unwanted credit card processing equipment lease and a subsequent lawsuit. A Riverside Payments representative has stated that this customer’s grievance was ultimately resolved. If you have your own Riverside Payments review to make, please do so in the comments below.
Complaint Resolution Efforts
Riverside Payments has responded to many of these complaints in a professional tone but the company appears to offer resolutions on a case-by-case basis. Some complainants were held accountable for the contract they signed despite claims that they were deceived, while others received offers of refunds from Riverside Payments representatives. There is also some evidence that the company is releasing dissatisfied clients from their contracts in exchange for positive reviews. The company’s complaint total is moderate-to-high for the time that it has been operating.
Riverside Payments Lawsuits and Fines
We have not found any outstanding class-action lawsuits or FTC complaints filed against Riverside Payments. Dissatisfied business owners who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Riverside Payments Customer Support Options
Riverside offers a phone number on its website, but it is unclear whether this is a sales line or a customer support line. A company representative has stated that all Riverside clients receive 24/7/365 customer support.
Riverside Payments Customer Service Numbers
- (866) 720-0644 – Toll-Free Customer Support
Other Support Options
- Customer support form on its website
- Customer service email at [email protected]
Riverside Payments BBB Rating and Report
Our Better Business Bureau Profile Assessment
BBB Summary
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BBB Reports
109
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Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.
Over 60 Better Business Bureau Complaints
Riverside Payments is not accredited with the Better Business Bureau and currently has an “A” rating. The company’s BBB profile is currently showing 61 complaints in the last 36 months. Only 35 of these 61 complaints were resolved by the company to the satisfaction of the merchant. The remaining 26 were resolved to the dissatisfaction of the merchant or received no final response.
What Merchants Say
Riverside Payments has also received 48 informal reviews on its BBB profile. Those reviews include 19 negative reviews and 29 positive reviews. This is a high number of positive reviews and is possibly suspicious. The most recent negative review outright calls the company a scam:
I curse the day the Riverside sales rep darkened my doorway. I won’t discuss the many lies the Rep told me that weren’t true, but I will discuss the blatant lies I’ve received from **************** over my buy out. Today marks 13 weeks and a day that I haven’t received my buy back money. They promised it would take 7 to 10 weeks to process the payment. When that timeline passed, it was then up to 12 weeks. I was then told it would have a rush placed on it. Called the next week and the ** rep said there was no such rush placed on my account. They then put in a rush. Said it would take 7 to 10 business days. Well, that day is today and guess what? No money. I called today and they informed me I was getting a check. NO! I was told numerous amounts of times it would NOT be a check but ACH into my account. Let me also warn you that they tell you that there is no middleman, there definitely are middlemen. You’ll owe more people than just them. Do NOT trust anything this company tells you and RUN RUN RUN. Now we wait for them to provide a lame apology below. The only apology I want it my money in my account TODAY. Also, check out their reviews on indeed from employees. They don’t pay them on time if at all sometimes. I can’t wait for my contract to be over because if this isn’t resolved, I’m leaving and will tell as many people as I can. I’m thinking class action lawsuit. Might start a FB group for it. Watch out Riverside, I’m a real go getter. Update, they can’t tell me when I’ll get my money back. Figures.
Early termination fees can cost merchants hundreds, if not thousands of dollars. Clients in situations such as this would benefit from learning how to cancel their accounts without paying a fee.
A “C” Performance
In light of the company’s complaint total, resolution ratio, and time in business, we have adjusted the BBB’s rating to a “C.”
Riverside Payments Fees and Rates
A Closer Look at the Contract
Cost Summary
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Cancellation Penalties
Yes
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Monthly & Annual Fees
Yes
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Processing Rates
Variable
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Equipment Leasing
Yes
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Long-Term Merchant Account Contracts
Riverside Payments does not disclose its processing rates or merchant account contract terms publicly but we have found descriptions of the company’s credit card processing fees in customer complaints. According to these complaints and the company’s official responses to them, Riverside Payments charges an early termination fee of up to $695, a $9.95 “reg product fee,” a $99 “annual comp svc fee,” a monthly minimum fee of $25, and a monthly statement fee of $5. There are also multiple customer complaints that state that the company’s agents sell non-cancellable POS equipment leases that last for up to 48 months and cost up to $190 per month. These leases also come with Liquidated Damages-style early termination fees, resulting in reported cancellation penalties totaling thousands of dollars. We encourage merchants to check out our list of the providers of the best merchant services.
Virtual Terminal and Payment Gateway Pricing
In addition to its storefront payment processing services, Riverside Payments also dedicates a portion of its website to advertising its virtual terminal and payment gateway services. However, pricing is not disclosed on either of those services. The company lists First Data Global Gateway, eProcessing Network, and Authorize.Net as its payment gateway providers.
First Data Global Gateway and Authorize.Net each charge a rate of 2.90% plus $0.30. Authorize.Net charges a payment gateway fee of $25 per month and a $0.10 batch fee. First Data Global Gateway charges no gateway fee but does charge a $19.95 monthly fee for its Pro Plan that provides e-commerce merchants a lower transaction rate of 1.89% plus $0.23. Meanwhile, eProcessing Network’s gateway fee is assessed on a per-transaction basis of $0.05 along with a monthly fee of between $8 to $10 per month. Additional rates and fees, including technical support fees, may typically apply to these e-commerce services.
Riverside Payments Equipment Lease Partners
Some of the leasing companies mentioned by complainants or by Riverside Payments include First Data Global Leasing, Northern Leasing Systems, and Executech Lease Group. A Riverside representative has stated that the company has severed ties with Northern Leasing. Overall, these terms are not competitive with the industry’s cheapest merchant accounts, and the constant complaints about undisclosed lease terms are troubling enough to lower the company’s score to a “D.”
How Riverside Payments promotes its payment gateway
Riverside Payments Jobs and Employment
Hiring Standards and Ethical Marketing Assessment
Key Points
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Uses Independent Resellers
Yes
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Telemarketing
Yes
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Misleading Marketing
No
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Discloses All Important Terms
No
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Fake Testimonials Possible
We have received a large number of similarly worded, unverified positive Riverside Payments Reviews. We have reason to believe that at least some of these testimonials are fake. This has negatively impacted the company’s score in this section.
Riverside Payments Sales & Marketing Strategy
Riverside Payments appears to utilize a combination of strategic partnerships, telemarketing, and both in-house and independent sales agents to market its merchant services. The use of independent sales agents is typically linked to elevated complaint rates within the credit card processing industry, and we have found multiple Riverside Payments complaints that mention aggressive telemarketing tactics and nondisclosure of merchant account contract terms. These complaints describe a poor experience with a sales representative over the phone. Other complaints that the company has received on other websites cite aggressive telemarketing practices and various misrepresentations by sales agents regarding card processing fees and equipment lease terms. These issues do not compare favorably to our list of best credit card processors.
Riverside Payments Rates
Despite customer complaints about its sales tactics, Riverside Payment does not openly display any misleading merchant account rate quotes or unrealistic guarantees in its official materials. If you suspect, however, that Riverside Payments is overcharging you, you can double-check your pricing with a third-party statement audit.
Riverside Payments Review Summary
Our Final Thoughts and Opinions
Riverside Payments currently rates as a below-average credit card processing services provider according to our rating criteria. Customer reviews have resulted in a steady stream of complaints related to its sales tactics and contract terms. Riverside Payments has taken steps to address some of these issues in recent months, but their efforts have yet to slow the rate at which the company accumulates negative reviews. There is also no indication that Riverside’s pricing and contract terms have become more client-friendly since our last update. For now, business owners are more likely to obtain a better deal through a top-rated credit card processor.
If you found this article helpful, please share it!
Andrea Wright
If this had a negative rating number or star, it would be negative 5 out of 5. I started using Riverside Payments along with Clover and using the Clover card processor. I don’t make many credit card transactions in my small sole owner business, but I thought it would be a great thing to pass on a lower fee to my customers who do use it to pay me. What a huge mistake! Since I am able to keep a very close watch on my card processing fees, this company still owes me 154.99 in OVERCHARGES above what they set my card reader to charge a fee of 2.5%, which was supposed to more than cover my charges with this company!
My first transaction was 3/14/2023 and the last transaction I made with them was on 5/10/2023. I can only imagine the people who sign up with this outfit who does a larger volume than I do, and who doesn’t keep track of their transactions, how much are they ripping them off?? I am just happy that I did pursue getting out of this contract early, and somehow, was able to get them to waive the fee. But when I asked for my 154.99 back, I was told by Emily S. that because they waived the 695.00 termination fee, that I wasn’t going to get that back. My next stop is the BBB and any and all places I can tell people that they are FRAUDS, and do not hold up to their end of the bargain..
Ciro DiNardi
Your rep Zechariah Gurwell is a fraud.. I told him I was not extending any services or needing ANY new equipment and 2 weeks later 2 different cheapo credit card machines arrive and now I’m being charged almost 300 a month for them.. this company prays on STEALING money from hardworking small (very small) businesses that simply cannot afford this fraudulent crap. I’m trying to put 3 little girls thru college and riverside payments is literally stealing from me.. this is the most dishonest company in the world and I wish that POS Zechariah would have the spine or the guts to call me and do the right freaking thing.. your a crook Zechariah Gurwell and I hope everything you do comes back to you in life 10 fold
Steve B.
Dealing with Riverside has been an absolute nightmare! I don’t have enough time to talk about how every step of dealing with them is a fiasco. I trusted them at first because they had a local rep. But soon after setting us up he left Riverside because of “issues”. Now I’m not surprised!
Four MAJOR problems with Riverside:
1. The mystery, three-year contract you find out about well after you have signed up, that claims you owe them nearly $1,000.00 each year for processing machines. If you cancel your relationship with Riverside you find out later about the contract and the machine company, that you never heard of, claims you owe them $3,000.00!
2. You end up paying way more than they said you would. But you don’t know if you are getting the rates they offered because you get random billings from different sources and you can’t track the transactions or charges assessed. The slick talking salesman from Riverside said that they were a one-stop-shop and had eliminated having to deal with other services in order to use theirs. That would turn out to be the second biggest lie I ever heard since we were getting billed from 3 or 4 different sources every month and couldn’t tell what was what.
3. We spent hours on hold waiting for their customer service to try and get information for us and then passing the buck and never solving the problem. Ever! They had no clue. A complete mess.
4. Months after trying to cancel their service, over and over again, we were still getting charges from them and their affiliates. We had to initiate a $40/mo. service with our bank to stop them and the affiliates from debiting our checking account every month. It’s the worst it gets. You don’t even know where the charges are coming from! Once we initiated the service with our bank to stop erroneous debits to our account, First Data Merchant Services crawled out from under a rock wondering where their money was and threatening that we owed them $3,000.00 if we break the mystery contract. There is no way we would have signed up if we had any idea they would be charging us nearly $1,000.00 each year just for the machines, which we never wanted or needed. Once you give them permission to debit your account they never stop!
Riverside fits multiple criteria of being considered a total scam! If you are considering them, all I can say is RUN! AWAY! Unless you want to experience deep frustration, similar to what you may be sensing in this review. We ran… back to our previous processor and vowed to never leave them again! No problems there!
Jerry
Terrible customer service I can’t even use my card reader and because these people are so concerned about getting money. Have uploaded countless documents to try and authorize my account and nothing has been done they have held 15,000 of mine for almost a week now. Hard to run a business and pay employees and order inventory when your credit card company has your money. This company is a freakin joke -5 stars for sure
Steven KISSEL
I have been in business for 13 years and this is the worst processing company that I have dealt with in that time period. I was promised things by the sales person that came into my store that simply were not true. The sales agent was brand new and I felt sorry for him. I asked him questions and he must have called his manager 6 times. I was told that they would handle cancelling the old company which they did not do and I was eventually told by their customer service rep over the phone that I was responsible for that area. I was told that someone would come to my business to install their equipment and make sure that I was satisfied. That did not happen. Finally I got into a dispute with the company and their risk department suspended my account without notifying me. Luckily I had the foresight to see that I would be parting company with Riverside so I kept my old company active. I just simply plugged the old machine in and kept going. Their customer service offered to reinstate me if I behaved myself and I told them to F@ck off. TAKE MY ADVISE AND STAY AWAY FROM RIVERSIDE PAYMENTS.
Dan Rosseel
SCAM REPS, LIES, OMISSIONS, & EXAGGERATIONS THAT COST YOU $$$ & TIME. 06/01/22-We had a good relationship w/ them as a customer for 4yrs. Nicole Fritz called us 5/17 & said she was our new acct mgr. Prior to, fees were taken from our acct monthly & equip cost $153.35/month. She wanted to adjust our existing Riverside plan to apply new COVID relief discounts. We asked if this would change our agreement aside from new discounts (she said NO), change how batch fees were collected (she said NO), & if everything except new discounts would be the same (she said YES). With our long Riverside history we trusted when she hurriedly asked for a drivers license copy & e-signature. Nicole switched us to April Everhart. We asked April the same questions & got the same answers. Neither was trustworthy. Where we’re at shows they don’t care that they don’t know what they’re saying, or they just lie. 1 or 2 days later new equip came. Riverside tech support called & said to install it. We said the only change was new discounts & weren’t expecting new equip. Nicole & April didn’t mention new equip when asked about changes. Tech support said to replace existing equip as new discounts were programmed in the new equip. We trusted that. Then FEES BEGAN LEAVING OUR CHECKING ACCT DAILY, not monthly. Then new equip COST MORE ($169.60/month= $195/yr MORE). NICOLE FRITZ & APRIL EVERHART MISLED US INTO SIGNING A NEW MULTI-YR LEASE UNDER FALSE PRETENSES. Daily fees were an instant issue. We have fraud protection against unknown ACH withdrawals from our checking acct. As each card batch closed daily thru Riverside’s equip they wanted to take fees via ACH from our acct. Fee amounts weren’t disclosed on batch slips or online before our bank’s ACH approval cutoff time. April said she’d fix it. Never happened. We kept calling Riverside to verify pending ACH fee amounts. They’ve not confirmed the fees or haven’t replied before our bank auto-rejects the ACHs in the afternoon. They can’t verify the fee amounts before 2pmEST, halting them from pulling what they’re presumably owed, so they’re not funding us our sales batches. We called cust-service to fix this so fees leave monthly again. They say the change isn’t possible w/ Nicole & April’s concocted agreement. We called acct mgr Nicole to see if she could manage our acct. She won’t help; says she strictly sells. We learned what a chaotic mess Nicole is. She’s removed herself from all issues she’s caused & couldn’t care less. Riverside’s blessing & April’s support let Nicole present herself as an acct mgr advocating for existing clients. She really just says whatever to sell a plan you don’t need at greater cost. April will parrot Nicole. Neither will address the wrong info they delivered. Cust-service is unwilling to fix Nicole’s acct change. Each SURPRISE Nicole & April LEFT OUT has been against our business’s well-being. Look out new customers, this is how they treat existing clients. If Nicole Fritz calls you don’t engage. Just hang up. LEARN FROM OUR MISTAKE in dealing w/ Riverside’s greasy tactics. 06/02/22-Phil from Riverside called & is going to look into why the agreement Nicole & April sold is a mess. We’re trusting Phil to help so we receive our sales, less process fees owed to Riverside. Phil thinks it will be settled soon & knows we will no longer be in the good old lease or garbage new lease. 06/16/22-It’s been 14 days since Phil & I spoke. A MONTH since Nicole & April messed up our merchant processing. We sent all equip back w/ UPS, delivery was 06/13 (UPS Tracking 2 boxes: 1Z6XX7080357793560 & 1Z6XX7080358651578 ). GET ACH PROTECTION ON YOUR BANK ACCT IF USING RIVERSIDE. We had to reject a charge for equip we returned. 06/24/22-Collections called for payment on the returned equip. A Riverside stmnt history pic & unfunded batch pics are posted w/Google review. Now-These problems cost real time/$ and are yet unresolved. We put plenty good faith, courtesies, & time in w/ Riverside to fix before posting.
Dan Rosseel
Regarding the issues described above in our review, Riverside finished resolving the problems on 08/16/22. A member of Riverside’s executive team became aware of our experience and showed real care in making things right. Thank you
Ciro DiNardi
I’m In the same mess, it’s a scam company.. you do realize that the equipment lease place is gonna want like 10k for early cancellation fees.. what a joke.. don’t pay nothing and remember it’s illegal to send you to collections when you never agreed to pay these fees
Nicole
We are very unimpressed with Riverside Payments. Our salesmen (Tre and Zachariah) lied and deceived us to get us to sign with them. They promised rates that beat our current provider. We are at 3.75% with our current provider and they promised to come in at 2%. Completely leaving out the fact that they also charge 1.75% so we are still at the same rate we have with our current company. Tre and Zachariah also stated that they would pay for any cancelation fees we had with our current company. They also stated that they “took care of everything with canceling with our current company because breakup calls are awkward”. We assumed everything was taken care of; until a month later when our current company called us and stated they hadn’t received anything stating we wanted to cancel. After emailing Riverside about not canceling our current contract, I got a call stating I would have to call our current company while a Riverside rep stayed silent on the phone call and “took notes”. So much for no awkward break up phone call. When we signed the contract online, Tre and Zachariah made sure to go over each page VERY quickly and left out a lot. We are trying to cancel our contact with Riverside because we beyond unimpressed with their business practices and customer service. We have been with them less than 90 days. They are telling us we have to pay $2500 to get out of our contact. Unbelievable after all the lies we have been told. We have also requested copies of all phone conversations because they record them and they have completely ignored our request multiple times. Jennifer Ensminger (Director of Operations) called to discuss our issues and the fact that we wanted to cancel. She had an answer for everything we were lied to about and had no interest in making it right. She also claims that there just so happened to be an issue with their phone lines when the salesmen spoke to us. Convenient that the calls that prove all the lies and deceit are not available. Run the other way from this company!!!!
TAMMY BROWN
I think Riverside Payments having a 2 star review is very generous, this company is just truly awful especially if you are a small business and depend on your money being deposited to your account in a timely manner. I switched and never should have, they give you all the info you want to hear then when you switch and find out that what you were assured is not what you get and when you question it all you get is excuses and you are locked in and costs a fortune to get out of. Since I have switched my deposits are not going in daily always and excuse (last company used first data merchant same as this company and never a problem) if you had an American express if you didn’t batch on time or they say it was a security alert, prime example my batch last night was 5800.00 which was batched on time 3pm riverside time no American express no refunds or credits so this morning they only deposited 440.00 of MY money cant not get an answer as to why they decided I only got a partial deposit. This happens at least 2 to 3 times a week and if you are trying to match your quick books up with deposits you have to try and figure out what combination of invoices they choose to deposit. I highly recommend if anyone approaches you from this company show them right back to the door.
Pedro Lucero
Joining riverside payments was the worst business decision I’ve ever made. Extremely slow customer service, predatory contracts with hidden fees and extensions, huge cancellation fees, and expensive leasing fees without the option to buy the equipment. Cannot recommend, avoid for your own well being.
Debbie Flow
They are the worst of the worst!! They had to cancel mine because it could not be connected. They have and continue to take money out of my account. This is theft!! The phone number for the clover equipment is nothing but recordings, never being able to speak to a person. This has been going on for 5 months now with no resolution. Like I said they are the worst of the worst!! If they call pitching their sell, I suggest you just hang up on them so you can enjoy the rest of your day. A 2 star review is too good for them.
TAMMY BROWN
I am very disappointed with this company. I was very wary of changing companies due to the bad experiences I have had with credit card processing companies. I did explain this to Michelle when she came in to give me a quote. I was getting good rates but was told they could get me a little lower and promised no more than 1.6 (current company was 1.7)and that deposits were made daily and if I did not get service I was promised her supervisor Alica said I would be able to cancel no problem. So first bill comes in at 2.2 and deposits are not made daily example one week Thursday deposit did not go in but Fridays did then on Tuesday morning Fridays deposit along with Saturdays and Mondays all went in together (that would not be a problem but I have to match quickbooks deposits with daily sales not easy to say the least). I reached out to company and then was given a discounted rate down to 1.7 still not the 1.6 promised and told they could not make sure deposits were done daily as I had been told. I asked to cancel service because was not what I was told that I could not cancel without at least a 600.00 fee and then what ever the First Data Merchant was going to charge me for cancelling the machine. So I would advise make sure you have everything in writing because apparently they will lie to you and tell you what you want to hear to switch then you are stuck. I also was told they would send me a check for 1400.00 to get out of old account to switch to them and that never happened either.
Alyssa Hodgson
We are very unhappy with our services and time at Riverside Payments. We have been lied to from the beginning by our sales representative, and the company. We were told there would not be many fees, and that we could leave whenever we would like to. We were also told that we would have a local representative to help us out with things. All those statements were untrue. We did not have a local representative, and we had an insane amount of fees just about monthly that we were not told of ahead of time. We also were in a contract we had to pay over $600 to get out of, even though we were told we could get out whenever we would like. We do not recommend Riverside to anyone, nor will we ever go with Riverside again.
We were also not made aware that Ascentium Capital (for our card machine) was through another company, we were under the impression that it was all through Riverside. When we went to cancel and return the card machine, we had to pay another amount of over $1,000.00.
Sales representative was also very misleading. Seemed to say what they needed to make a sale, not the truth.
Bruce Bayne
I sold my business and reached out to Riverside Payments to cancel my account. There were some bumps along the way, but Hanna went above and beyond to help resolve the issues. She has been the best!! Very patient and great customer service!! Thank you Hanna!!
Elvira Subia
I called Riverside Payment and Robyn help with all the question that I had. Customers Service is Great. Thank you so much Robyn your excellent.
Steven Hoover
After eight months and getting the Better Business Bureau involved Riverside Payments finally refunded my account the money that was taken after I cancelled my agreement with them. Thank you!
Steven Hoover
Just another shady processor. I terminated them in June 2020. They continued to charge my account every month. They asked me to provide bank statements to prove their excess charges. They then refunded me $99.00 and ignored the other $617.00 they owed. Do not do business ess with them.
Customer Support
Hello Steven,
We are sorry to hear that you have had an unpleasant experience. We have confirmed that your account has been settled and refunds have been submitted. Our intentions are to provide you with exceptional customer service. Please contact our customer support if you have further questions or concerns. #866-720-0644
Mike M
Seems all great up front, but too many customer let downs at installs and service. The majority of people are 1099, and work their butts off, but seems like the focus is get a few accounts ( and reps get paid so far out ) they leave and the accounts go to the HOUSE. On going RED FLAGS and customer complaints and although they have great pricing, they rarely maintain taking care of the customer. The ongoing issues of oversell, and no backup on the backend. DO NOT WASTE YOUR TIME AND ENERGY WORKING FOR THEM – IT IS A BIG TURNOVER FOR 99% OF THE TEAM.
eric
They must have all of their little drones putting these reviews up because they are simply not trustworthy. DO NOT DO BUSINESS WITH THEM!!!! They’ve promised for 3 to 4 months now to make things right and have not done so. The owe my business hundreds for services never rendered. They will try to suck you in! I have tons of corresponding emails with their promises of fixing this and will start posting them shortly. I have snapshots and I have forwarded them to a different email address to make sure they’re all saved. I will post on every platform I can find, and also report this company to the appropriate authorities.
Jeff Jensen
I had to call Riverside payments this morning with a problem. I had the pleasure to talk to a customer representative by the name of Amii Grace. Not only did she solve my problem quickly but she was very articulate pleasant to talk to and very polite. I highly recommend her and Riverside payments.
Miguel Yobal
Be careful, they are the worst option. a lot hide fees
This post will help: Find and Eliminate Hidden Fees From Your Monthly Bill
-Phillip
Miguel
They Resolve for now the problems.
Tammi Howard
Riverside Payments have not honored their original contract and have made promises they have not followed through with. Because of this, I have incurred hundreds of dollars in fees that I should not have been charged. They will not provide a resolution, just more unfulfilled promises.
This post will help: Find and Eliminate Hidden Fees From Your Monthly Bill
-Phillip
Tammi Howard
Riverside Payments responded to my review and provided a remedy to my issue right away with great resolve. I am very satisfied with their quick response and how they handled my situation. I would highly recommend them!
CPO
Hi Tammi,
Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!
Tammi Howard
Maggie’s Buns
Forest Grove,OR
Ron
Maggies is closed Riverside often finds closed businesses and try to make it sound like they have given positive reviews. https://pamplinmedia.com/fgnt/36-news/419771-323768-maggies-buns-to-close-after-22-years-in-business-
Susan Cobb
Wanted to take a moment and comment on my recent Riverside Payments experience with Helen S.
I was failing my compliance audit and it was negatively impacting my rates. Helen saw my frustration and assisted in the process until I was compliant.
It is hard to express what this meant to me and the relief I felt knowing it was handled. A+ performer.
PEGGY MOORE
We are an auto service and tow company, and are very pleased with the quick deposits and friendly service that Riverside Payments Provide.
CPO
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Bobby Beauchamp
They continue to call my shop. I’m only the shop manager not the owner. Told them to contact the main office. Today 4/9/2019 they call at 11:59am asking if it’s ok to send a sales rep to do a demo and talk to us. Stated once again that would be pointless. At 12:50pm this young man walks in starts his spill, I stop him and explain what I had told the other 34 people who’ve called since last weekend that he would need to contact corporate. Dude went start punk. He states, “All I’m trying to do is save you money.” Sorry bubba wrong shop to mouth of with a sales pitch when I have a store full of customers that I’m trying to take care of. Plus we have a no solicitation sign on the door. Instead of being a man he keeps spewing off at the mouth as he’s walking out the door. So I made sure to go out of my store to let him know we never want their business and if he steps back in here I will criminal trespass him and do all I can to send his smart mouth to jail. Seriously what type of joke of a company is this!?!
This post will help: How to Report Bad Credit Card Processors
-Phillip
MIRO HENDRIX
i wanted to take a moment and give big ups to Helen Simpson at Riverside for her awesome customer service. We had some ACH issues that caused quite the havoc and she was on top of it! got all fixed and answered all our questions in a timely manner
thanks again!
CPO
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Jenee Anderson
I am so impressed with the customer service I have received from Robin Ruiz at Riverside Payments! She not only handled the issue but followed up to make sure all went well. I don’t have to wait on hold when I call for assistance and I am grateful that these folks are located here in the PNW and not overseas. Overall, best customer service I have had in a long time! Thank you Robin!
CPO
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Rie yoshizawa
They missing our transaction money about $7000 it past 3weeks now . They have not solved yet. Also they over charged leasing fee , it has not refunded yet. Please help us. I asked many times for our money, but they ignore….
This post will help: Find and Eliminate Hidden Overcharges in Your Monthly Bill
-Phillip
Ron
Just got a call from 503-802-0872 Portland Oregon. Stated the were One Connect Processors. Typical 0 and 1% fees. As best I can tell Riverside is re-branding. A quick searched showed up BBB profile with matching address .
I have also been getting calls from a Company called Tru Blue Pay with a almost dead copy of One Connects web site.
I would be very leary of these company’s.
Susan Williams
Run the other way if a Riverside representative contacts you. They will get you into unnecessary equipment leases and tell you that you can cancel any time if you don’t get the rates they promise. Unfortunately, the lease companies are totally separate and have no idea that Riverside promises this, which means you’re on the hook for those leases, and Riverside is in the clear. They are difficult to deal with and practice fraud and deceit.
This post will help: Cancelling a Merchant Account Without Paying a Fee
– Phillip
Ron
They lie about charges. There is no 0 and 1% as stated. Their positive reviews are bogus. There is a review on on glassdoor 1-9-2019 that states a employee has been working for them for 10 plus years. They were founded in 2014.Their math skills are terrible. “I have been working at Riverside Payments (More than 10 years)” Nothing but lies.
This post will help: Find and Eliminate Hidden Fees From Your Statement
– Phillip
Nancy Heinz
One word “Horrible”.
Check with Better Business Bureau before signing up with this Unethical Company! They are the worst!
From The Editor
This Post Might Help: Top-Rated Merchant Account Providers
Zack
This is absolutely the worst company we have ever worked with. They promised the moon and the stars and couldn’t deliver. It was a constant battle. Every day there was a different excuse for why they didn’t fund the money as promised. We had switched from Bank of America merchant services which worked flawlessly. After two weeks of getting the run around, we decided to switch back to Bank of America as we felt we could not trust Riverside and needed our funds in a timely manner to operate our business. They refused to honor their satisfaction guarantee and we were left to pay a four year lease on equipment we can not use. To put this into perspective, they strapped us with a $210.00 a month charge (originally it was over $400.00 but when I refused to pay that high of a charge for equipment, they lowered it) to lease the exact same equipment we lease from Bank of America for $36.00 a month. In short, this mistake cost our business over $10k which I am still paying for. Buyer Beware!
From The Editor
This Post Might Help: Cancelling a Merchant Account Without Paying a Fee
Lori Dawn Kinsey
Recently switched to Riverside Payments. The customer service has been wonderful. They helped with the set up and transition. They are saving our business a lot from our previous charges. I would recommend this business to anyone !
SAM JAMAL
my name is Sam Jamal, i am the owner of MARCOS in Wichita Kansas think that River Side processing is the best and most friendly company that I have dealt with over 25 years in business,and I have dealt with over 15 different companies.they have the most helpful and friendliest staff of all,especially Robin R. my e mail address is @yahoo.com
Virginia Dinter
Everyone at Riverside Payments has always had our best interest at heart. They have a great help team and can always provide the best information in a timely fashion.
CPO
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Jonathan Stutzman
Riverside payments is a great company. Very friendly and helpful.
CPO
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Barbara Bote
Riverside Payments has some of the best rates that our small business has come across and very good customer service.
Joy Creations
Wellsville Mo
Danielle Meldrum
Riverside Payments has been helpful every step of the way as we made decisions on what would be best for us to run our new business efficiently. Easy to contact and to get questions answered. We have been working closely with Dave Tipton through this process and couldn’t be happier with the service!
CPO
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Jieyi HeRabacu
Our Riverside representative Ryan Parsons was very helpful and very detailed when giving us information while we were setting up. Ryan is also a hardworking gentleman; he will get back to us on Sunday evenings! On the other hand, I gotta mention the ladies at Riverside payments! They are by far the most helpful customer service representatives I have ever spoke with! I highly recommend Alisa, Ami and Destinee for any confusion or problems, they are excellent!
CPO
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Jieyi HeRabacu
Ji Wang Noodle Shop on Plaza of Santa Fe, NM!
Fermin Castellon
We are very happy with our service whit RIverside Payment I was having problems with the PCI Compliance Robyn Ruiz was very helpful and took the time to help me completed she was great customer service and was very helpful.
CPO
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Kindra Campo
Riverside Payments has been a blessing to our company. Their customer support has been super. Everyone I have spoke to has been a big help. The best part is how great they are in helping you with the transition from your previous provider. Mid America Truck Wash, LLC definitely gives them 5 stars and would recommend them to anyone looking for a change.
Charles
All of the good reviews are only for buyouts! Riverside! Worst company ever!!!!! hidden fees are putting my career and my income in jeopardy! I thought I would be safe with these guys after a buyout but they turned out to be even worse than the last company. Just save yourself some time, stress and loss of money by getting the SQUARE like I should have kept
Chris Thornton
One email and a competitors rate was beat. Love doing business with Riverside and Amii was great to deal with. Glad to be partnered with them to process our credit card transactions.
CPO
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Shelia Williams
We, The Shape Shop, switched to Riverside Payments and received a better rate. Robin Ruiz is who has been helping us with any questions or concerns we have. She is very knowledgeable, patient and willing to help.
Shelia Williams
Manager
Bernice Lucado- Lynn’s Drive Inn 3705 Coal Heritage Rd.Bluefield, WV
I have dealt with a Riverside several times in the last week and have found them to be very easy to deal with. Helen Simpson is the person I dealt with and have found her to be one of the most courteous and helpful people I’ve ever had to deal with. She put my needs first and helped in every possible way.
CPO
Hi Bernice,
You have already posted this exact same comment almost word-for-word. Riverside has a documented history of posting false testimonials on this website. We will leave this comment visible so that readers may judge its validity for themselves.
Brenda Dilger
Great experience and friendly staff especially, Robyn Ruiz
CPO
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rakesh kumar
please be careful to sign up with this company i have very bad experience i thought i saved a lot of money but i am paying same things and stuck with 4 year contact
Margene
Everyone was very helpful and easy to work with. Made the transition to the new system very smooth!!!
CPO
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Renegade Classics Of Tri-Cities
Great Customer service and very helpful and friendly people. Made the transition to the new system very easy and smooth.
Bernice lucado
I have dealt with riverside several times in the last week and have found them to be very helpful. The person I have dealt with is Helen Simpson and have found her to be one of the most courteous and helpful of anyone I’ve ever had to deal with. She put my needs first and helped in every possible way.
CPO
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Bernice Lucado
My name isBernice lucado and my business is Lynnn’s Drive Inn and we are located at 3705 Coal Heritage Road in Bluefield, WV
Shawn Merrow
Great company! They helped us cut our previous processing fee in half, and assisted us with getting out of our previous contract. Highly reccomended.
CPO
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Zetta Powell
I am the Office Manager at Rehab Plus Physical Therapy in Callaway, FL. I recently switched to Riverside Payments. I haven’t had any problems whatsoever! The equipment was a breeze to connect. I love the customer terminal. I didn’t have that before.
I spoke with Robyn R. today regarding closing out my other service provider. She was very helpful and professional. She walked me through the process step by step. I’m looking forward to a fantastic business relationship with Riverside Payments! I would highly recommend them!
Thanks!
Zetta P.
Tyler Ramsey
Great idea to switch from my previous provider!
CPO
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Charles Bradley
Great Company I love Riverside! Celebrities Barbershop Texarkana Texas
Chris T.
Great Customer Service. Helen was awesome
CPO
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Chris T
Black Steel Arms & Coatings LLC
Princeton, WV
Charles Bradley
Great company I am really safe with Riverside!
CPO
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Charles Bradley
Celebrities Barbershop Texarkana Texas
Verna
Fire Mt Grill in Toutle WA here. We’ve been using Riverside Payments for awhile and this is the first year we’ve encountered a problem with our system and needed help with our payments. I called today and Robyn was super nice and really helpful. I’ve called before, really upset and stressed out and they assure me they can fix the problem, and they do..quickly..and I can get back to the business of running the business.
MORY THOMAS
I’ve had nothing less than a great experience with Riverside Payments. Today I called and asked for help with answering PCI compliance questions and they were eager to help and immediately set up an appointment to walk me through it.
Katrina Ludington
My business, Panther Pizza in Panhandle, TX, has had a wonderful relationship with Riverside Payments. We were unable to accept debit and credit cards for many years because the fees charged by most banks were too much for our small business to absorb. Fees charged by Riverside are reasonable, they take an active interest in my happiness with their service, and I never have any issues with the equipment. Any time I have had a question, there is always someone to help me through it immediately. My business has grown because of our relationship with Riverside. Thanks for what you do!
Michael Laskin
Simply put, the staff at Riverside payments is crushing the customer service game. Anytime I call, i’m immediately transferred to a knowledgeable staff member that can address my concerns in quick fashion. This is my 3rd company in 10 years, and these guys get it. No wait times, they value my time, but take the time to make sure everything is explained to my (sometimes 5 grader brain) understanding. Oh, and also, they do what they say they’re going to do, they notate every call, handle business for my business.
CPO
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Larry Dunn
NEW RIVER AUTO DIESEL SERVICE LLC
912 MAIN ST
OAK HILL, WV
25901
Michael Laskin
Basil’s Downtown
120 N. Congress Street
Jackson MS 39201
Larry Dunn
Great company to work with. They are extremely polite, and always asking if there are any areas you might need help with. Good jobs folks!
CPO
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Carrie
Helen was been amazing with helping getting switched from our old processor and our rep Todd has been a great asset here locally
CPO
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Carrie
Virginia Tile & Stone
1831 Seminole Trail
Charlottesville, VA 22901
Linda Berland
Riverside Payments provides the customer service that we have been looking for. Very helpful, love the transparency, and they are there to answer any questions. I have enjoyed working with every person I have had contact with from sales to IT, to customer service. I highly recommend this service.
Rich Powell
Riverside has provided excellent service. I never have to think about merchant services, which is exactly as it should be.
Kelly Godden
This company is great to work with. They are friendly and very knowledgeable. They are quick to answer questions and has great customer service. Highly recommended!
Christina Tiedemann
April was extremely helpful in making sure I got everything I needed!
Noe Cantu La Taqueria mexican Grill
The best rates destinee was very helpful
CPO
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Holli Breshears
I really appreciate Destinee and all the help she’s given me. She’s my go-to gal!
CPO
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Bing Formento
Good Campany, Great Customer Service. Manila BBQ Thanks you for your great customer service and for helping us with all of our merchant processing needs.
CPO
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Bing Formento
Manila BBQ
4500 E. Sunset Rd Henderson NV 89014
Donna
Great people great service and fast at replying and solving problems that needed attention
CPO
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Donna
Donna fang
China luck
740 mountain view road
Rapid city sd 57702
Kenneth Johnson
April and everybody at Riverside Payments has work very hard to make easy to get up and running with taking credit cards for my business.
Dawn Vieaux
Excellent service
CPO
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cameron selogie
Great company to do business with. Had an issue only once. It was dealt with and resolved expediently. It turned out the issue was caused by our Point of Sale system and not Riverside Payments. Just signed up for the Online Portal after instructions from April who was very knowledgeable and courteous, It was simple and is very useful.
Berneice Burkholder
Excellent customer service. They really work to make sure you are paying a fair price for charge card services. They took the time to review our previous credit card records and made recommendations that saved our company a lot of money.