E-Commerce Made Easy
Launched in 2013, Selz is a merchant account provider that offers e-commerce solutions for businesses and bloggers. Selz provides a wide range of easily integrated online payment options such as online storefronts, a WordPress plugin, “Buy Now” buttons, and social media advertising, and is considered a top alternative to PayPal. Selz offers its own payment processing solution, Selz Pay, through a partnership with Stripe, but it also allows users to integrate payment gateways from PayPal.
Selz Location and Ownership
Martin Rushe is the CEO and founder of Selz, which lists its U.S. headquarters in Portland, Oregon, but does not provide an exact address.
Selz Review Table of Contents
- Costs & Contract: Selz offers 3 pricing plans that can be canceled without payment of an early termination fee.
- Complaints & Service: Selz has received fewer than 10 public complaints.
- BBB Rating: Selz has an “A-” rating with the Better Business Bureau and has received 2 complaints in the past 3 years.
- Sales & Marketing: Selz does not hire independent sales agents and has not received any complaints about its sales practices.
- Rates & Fees: How Merchants Got The Best Rates With Selz.
Products & Services Offered
- Debit and credit card processing
- Online payment gateway
- Online shopping cart
- Online store builder
- WordPress plugin
- Sales and marketing tools
Types of Businesses Served
- Digital goods
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Selz Rates, Fees, and Costs
|Basic Plan Fee||$26 Per Month or $312 Per Year|
|Basic Plan Rate||2.90% + $0.30|
|Basic Plan Alternative Gateway Fee||2.00% Per Transaction|
|Standard Plan Fee||$59 Per Month or $636 Per Year|
|Standard Plan Rate||2.80% + $0.30|
|Standard Plan Alternative Gateway Fee||1.00% Per Transaction|
|Advanced Plan Fee||$199$ Per Month or $2,148 Per Year|
|Advanced Plan Rate||2.70% + $0.30|
|Advanced Plan Alternative Gateway Fee||0.50% Per Transaction|
Three Plans To Choose From
At the time of our last update, Selz had 5 different plans to choose from – including a free option. Since then, the company has changed its pricing structure to offer 3 different plans. Merchants can choose between the Basic, Standard, or Advanced plan. Each plan assesses a monthly fee which can be paid in an annual lump sum for a 10% discount.
The Basic plan costs $26 per month or $312 per year. This plan assesses a rate of 2.90% plus $0.30 per transaction. However, purchases made through an integrated payment gateway other than Selz Pay are charged an additional fee of 2.00%. Under this plan, merchants are provided 2 accounts as well as the platform’s basic features.
The Standard plan costs $59 per month or $636 per year. This plan assesses a rate of 2.80% plus $0.30 per transaction. However, purchases made through an integrated payment gateway other than Selz Pay are charged an additional fee of 1.00%. Under this plan, merchants are provided 5 accounts as well as the platform’s basic features as well as tax invoices, custom receipts, custom fields for virtual terminals, and license keys.
The Advanced plan costs $199 per month or $2,148 per year. This plan assesses a rate of 2.70% plus $0.30 per transaction. However, purchases made through an integrated payment gateway other than Selz Pay are charged an additional fee of 0.50%. Under this plan, merchants are provided 15 accounts as well all of the aforementioned features in addition to real-time shipping labels and connect label providers.
Limited At Lower Tiers
These plans come at a lower monthly cost than those offered by competitors like Shopify, but they also come with a drastic reduction in features and higher transaction fees. The Free plan only allows merchants to sell five total items, so it’s essentially a set of “Buy Now” buttons. Very small merchants and bloggers with limited product lineups and minimal traffic should be able to operate on the Lite plan, but they will still pay a total of 4.9% plus $0.30 per transaction and lack features like a shopping cart or a custom domain. Most merchants will need to at least opt for the Standard plan, but they will still be paying a total of 3.9% plus $0.30 on all transactions, which is higher than industry averages. Merchants who are willing to pay $23 per month for the Pro plan, however, will be paying market rates for a set of features that will serve most small to midsize e-commerce merchants.
Favorable Pricing for Small Businesses
In general, Selz’s pricing is simple and flexible, and its month-to-month contract and 14-day trial make it a low-risk option for merchants to consider. Merchants who sell digital goods, in particular, can use any of Selz’s sales packages successfully. However, Selz is primarily a good fit for smaller e-commerce merchants who do not anticipate rapid growth and for existing business websites that wish to add an e-commerce function. Midsize and high-volume online sellers may find that Selz lacks the features that they require, despite the competitive pricing on its Pro plan.Are you happy with your Selz fees? Tell us about them before your go!
Selz Complaints & Customer Reviews
|Total Online Complaints||<10|
|Live Customer Support||No|
|Most Common Complaint||N/A|
Very Few Complaints
We are currently able to locate a handful of negative Selz reviews, one of which accuses the company of being a scam or a ripoff. This review describes an extreme case in which Selz (or, more likely, Stripe, PayPal, or 2Checkout) held $6,000 of the merchant’s money. It is highly probable that the merchant in this case had their funds held due to prohibited sales activity and would have been better served by a high risk specialist.
We have not found any outstanding class-action lawsuits or FTC complaints filed against Selz. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Selz Customer Support Options
The one other issue cited by the merchant (and the primary factor cited by other complainants) is unresponsive or inadequate customer service from Selz. Selz offers 24/7 customer support, but it conducts all of its customer support via email and chat, which may be unacceptable for merchants with high sales volumes or merchants with predictable surges in sales. Although this policy hasn’t generated as many complaints for Selz as it has for Square and Stripe, it is still a drawback that merchants need to be aware of before opening an account.
Selz BBB Rating Summary
Key Points - BBB
|Product & Service Complaints||1|
|Billing & Collection Complaints||1|
|Advertising & Sales Complaints||0|
|Guarantee & Warranty Complaints||0|
Under 5 Complaints
Selz currently has an “A-” rating with the Better Business Bureau and is not BBB-accredited. The company has received 2 complaints since its profile was created in March 2018. 1 complaint was related to a product or service problem, while 1 was related to a billing or collection dispute. 1 of the complaints was resolved, while the 1 either was resolved to the merchant’s dissatisfaction or did not receive a final response from the merchant.
An “A” Performance
Given the company’s complaint total and resolution ratio, we agree with the BBB’s rating of an “A.”
Truth In Marketing & Advertising
|Employs Independent Resellers||No|
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||Yes|
Simple, Straightforward Pricing
Like its competitors, Selz appears to rely on referral partnerships and traditional advertising to market its services. The company does not employ a sales staff of independently contracted agents working for commission, and we are unable to locate any Selz complaints that mention deceptive tactics by the company’s sales team.
Selz Rate Quotes
Selz Marketing Example
About Phillip Parker
Thank you for reading my review. I hope that it has helped you with your research.
Why I'm Qualified to Write About Credit Card Processing and Merchant Account Services
I'm a former credit card processing sales director who left the industry because I didn't like how it takes advantage of small business owners. It feeds like a leech on businesses and thrives by imposing fees that are nearly impossible to comprehend. Seeing a need for change, I left and built this website help business owners better understand the industry, research merchant services providers, and get refunds of excessive merchant account fees. My experience of working "behind the curtain" in the industry, and using that knowledge for good, has resulted in millions of dollars returned to hard-working small business owners as well as enterprise-level companies.
From the time that I starting working in the merchant services industry to when I left to create this website, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this "insider" knowledge to myself. To lift the fog, I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers on this website.