E-Commerce Made Easy
Launched in 2013, Selz is a merchant account provider that offers e-commerce solutions for businesses and bloggers . Selz provides a wide range of easily integrated online payment options such as online storefronts, a WordPress plugin, “Buy Now” buttons, and social media advertising, and is considered a top alternative to PayPal. Selz offers its own payment processing solution, Selz Pay, through a partnership with Stripe, but it also allows users to integrate payment gateways from PayPal or 2Checkout.
Selz Location and Ownership
Martin Rushe is the CEO and founder of Selz, which lists its U.S. headquarters in Portland, Oregon, but does not provide an exact address.
Selz Review Table of Contents
- Costs & Contract: Selz offers multiple pricing plans that can be cancelled without payment of an early termination fee.
- Complaints & Service: Selz has received fewer than 10 public complaints.
- BBB Rating: Selz has a “B+” rating with the Better Business Bureau and has received 2 complaints in the past 3 years.
- Sales & Marketing: Selz does not hire independent sales agents and has not received any complaints about its sales practices.
- Rates & Fees: How Merchants Got The Best Rates With Selz.
Selz Statement Analyzer
Find hidden fees, pricing errors, and overcharges in your Selz merchant account statement. Not with Selz? That's ok, we can find excessive fees in any credit card processing statement. We've already found $1,156,834 in hidden fees this year! Submit a recent statement to try it out for free!
Products & Services Offered
- Debit and credit card processing
- Online payment gateway
- Online shopping cart
- Online store builder
- WordPress plugin
- Sales and marketing tools
Types of Businesses Served
- Digital goods
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Selz Rates, Fees, and Costs
|Free Plan Rate||4.90% + $0.30|
|Free Plan Transaction Fee||2%|
|Lite Plan Fee||$19 Per Month or $228 Per Year|
|Lite Plan Rate||4.90% + $0.30|
|Lite Plan Transaction Fee||2%|
|Standard Plan Fee||$29 Per Month or $348 Per Year|
|Standard Plan Rate||3.90% + $0.30|
|Standard Plan Transaction Fee||1%|
|Pro Plan Fee||$49 Per Month or $588 Per Year|
|Pro Plan Rate||2.90% + $0.30|
|Pro Plan Transaction Fee||0% - 0.5%|
The Free Plan
Selz offers four pricing plans for users: Free, Lite, Standard, and Pro. The Free plan charges no monthly fee, a transaction fee of 2%, and a payment processing fee of 2.9% plus $0.30. It includes five items for sale, unlimited bandwidth, buy buttons, analytics, customer management, a Facebook store, discount codes, digital file delivery, a responsive website, global tax settings (U.S. and EU VAT only), and fraud protection.
The Lite Plan
The Lite plan costs $17 per month or $228 per year with a 2% transaction fee and a payment processing fee of 2.9% plus $0.30. It includes all of the features of the Free plan plus unlimited items for sale, customizable design, themes, additional blogs or pages, apps, integrations, and the ability to remove Selz branding.
The Standard Plan
The Standard plan costs $29 per month or $348 per year with a 1% transaction fee and a payment processing fee of 2.9% plus $0.30. It includes all of the features of the Lite plan plus abandoned cart recovery, a fully featured shopping cart, a custom SSL domain, PayPal integration, priority support, custom checkout fields, worldwide shipping rules, and real-time shipping.
The Pro Plan
The Pro plan costs $49 per month or $588 per year with no transaction fee when for merchants using Selz Pay or 0.5% for other payment gateways. This plan assesses a payment processing fee of 2.9% plus $0.30. It includes all of the aforementioned features plus custom receipts, tax invoicing, and license keys. Selz offers month-to-month contracts with no early termination fees.
Limited At Lower Tiers
These plans come at a lower monthly cost than those offered by competitors like Shopify, but they also come with a drastic reduction in features and higher transaction fees. The Free plan only allows merchants to sell five total items, so it’s essentially a set of “Buy Now” buttons. Very small merchants and bloggers with limited product lineups and minimal traffic should be able to operate on the Lite plan, but they will still pay a total of 4.9% plus $0.30 per transaction and lack features like a shopping cart or a custom domain. Most merchants will need to at least opt for the Standard plan, but they will still be paying a total of 3.9% plus $0.30 on all transactions, which is higher than industry averages. Merchants who are willing to pay $23 per month for the Pro plan, however, will be paying market rates for a set of features that will serve most small to midsize e-commerce merchants.
Favorable Pricing for Small Businesses
In general, Selz’s pricing is simple and flexible, and its month-to-month contract and 14-day trial make it a low-risk option for merchants to consider. Merchants who sell digital goods, in particular, can use any of Selz’s sales packages successfully. However, Selz is primarily a good fit for smaller e-commerce merchants who do not anticipate rapid growth and for existing business websites that wish to add an e-commerce function. Midsize and high-volume online sellers may find that Selz lacks the features that they require, despite the competitive pricing on its Pro plan.Are you happy with your Selz fees? Tell us about them before your go!
Selz Complaints & Customer Reviews
|Total Online Complaints||<10|
|Live Customer Support||No|
|Most Common Complaint||N/A|
Very Few Complaints
We are currently able to locate a handful of negative Selz reviews, one of which accuses the company of being a scam or a ripoff. This review describes an extreme case in which Selz (or, more likely, Stripe, PayPal, or 2Checkout) held $6,000 of the merchant’s money. It is highly probable that the merchant in this case had their funds held due to prohibited sales activity and would have been better served by a high risk specialist.
We have not found any outstanding class-action lawsuits or FTC complaints filed against Selz. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Selz Customer Support Options
The one other issue cited by the merchant (and the primary factor cited by other complainants) is unresponsive or inadequate customer service from Selz. Selz offers 24/7 customer support, but it conducts all of its customer support via email and chat, which may be unacceptable for merchants with high sales volumes or merchants with predictable surges in sales. Although this policy hasn’t generated as many complaints for Selz as it has for Square and Stripe, it is still a drawback that merchants need to be aware of before opening an account.
Selz BBB Rating Summary
Key Points - BBB
|Product & Service Complaints||1|
|Billing & Collection Complaints||1|
|Advertising & Sales Complaints||0|
|Guarantee & Warranty Complaints||0|
Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.
Under 10 Complaints
Selz currently has a “B+” rating with the Better Business Bureau and is not BBB-accredited. The company has received 2complaints since its profile was created in March 2018. 1 complaint was related to a product or service problem, while 1 was related to a billing or collection dispute. 1 of the complaints was resolved, while the 1 either was resolved to the merchant’s dissatisfaction or did not receive a final response from the merchant.
What Merchants Say
The most recent available complaint details describe a vague identity theft concern:
I was verifying purchases made in my checking account through my credit union on Monday, 10/9/17, when I noticed a transaction I did not make. It showed “******* ********** *** *** ********* ** *******. I went to ****** to find out what I could about this website. I used the “find out about your transaction” by typing in date, amount and my checking account number. I then received this information: *************** ************ I called this phone number at 11:30 pm on 10/9/17. The phone just rings and has no voicemail. So I continued to ****** to find out any information about this $25 transaction. The $25 isn’t much, but it was taken out of our checking account. I was very concerned about a suspicious charge through our personal checking account. So I went to the BBB website and saw a ********** website with a good BBB rating. So what does Selz**** have to do with **********? Seeing a person’s email and phone number I don’t recognize is very alarming. I don’t want criminal action in our checking account or identify theft! Please let me know if you find out anything and yes, would like the $25 refunded. Thank you!!! ***** ********* **
Merchants can avoid being caught up in issues like this by hosting their sites through a secure e-commerce platform.
An “A” Performance
Given the company’s complaint total and resolution ratio, we have slightly adjusted the BBB’s rating to an “A.”
Truth In Marketing & Advertising
|Employs Independent Resellers||No|
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||Yes|
Simple, Straightforward Pricing
Like its competitors, Selz appears to rely on referral partnerships and traditional advertising to market its services. The company does not employ a sales staff of independently contracted agents working for commission, and we are unable to locate any Selz complaints that mention deceptive tactics by the company’s sales team.
Selz Rate Quotes
Selz Marketing Example
About Phillip Parker
Thank you for reading my review. I hope that it has helped you with your research.
Why I'm Qualified to Write About Credit Card Processing
I'm a former credit card processing sales director who left the industry to start my own a small business. From the time that I starting working in the merchant services industry to when I left to write about it, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this insider knowledge to myself, so built this website to help small business owners research which service providers to use and how to save money on rates and fees. I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers here. I can help you save money with your current merchant account or help you find a new one. Message me here to get started.
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