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Selz Review: Fees, Comparisons, Complaints & Lawsuits
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Note: as of 2022, Amazon has shut down Selz. We will therefore no longer be updating this review.
Launched in 2013, Selz is a merchant account provider that offers e-commerce solutions for businesses and bloggers. In February 2021, Amazon acquired Selz as part of a bid to compete with Shopify. It is possible this will have a major effect on the company, though that remains to be seen.
Selz Payment Processing
Selz provides a wide range of easily integrated online payment options such as online storefronts, a WordPress plugin, “Buy Now” buttons, and social media advertising, and is considered a top alternative to PayPal. Selz offers its own payment processing solution, Selz Pay, through a partnership with Stripe, but it also allows users to integrate payment gateways from PayPal. Selz also offers e-commerce options through Facebook and Instagram, as well as Google Smart Shopping. In addition to payment processing, Selz offers marketing services and business management, and it also helps people sell digital products such as ebooks, live sessions, videos, software, and more.
Selz Location and Ownership
Martin Rushe is the CEO and founder of Selz, which is located at 201 Spear St suite 1100-3255, San Francisco, CA 94105.
Selz Review Table of Contents
- Costs & Contract: Selz offers 3 pricing plans that can be canceled without payment of an…
- Complaints & Service: Selz has received fewer than 10 public….
- BBB Rating: Selz has no rating with the Better Business Bureau and has received…
- Sales & Marketing: Selz does not hire independent sales agents and has not received any complaints about its…
Selz Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||<10|
|Live Customer Support||No|
|Most Common Complaint||N/A|
Very Few Complaints
We are currently able to locate a handful of negative Selz reviews, one of which accuses the company of being a scam or a ripoff. This review describes an extreme case in which Selz (or, more likely, Stripe, PayPal, or 2Checkout) held $6,000 of the merchant’s money. It is highly probable that the merchant in this case had their funds held due to prohibited sales activity and would have been better served by a high-risk specialist.
We have not found any outstanding class-action lawsuits or FTC complaints filed against Selz. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Selz Customer Support Options
The one other issue cited by the merchant (and the primary factor cited by other complainants) is unresponsive or inadequate customer service from Selz. Selz offers 24/7 customer support, but it conducts all of its customer support via email and chat, which may be unacceptable for merchants with high sales volumes or merchants with predictable surges in sales. Although this policy hasn’t generated as many complaints for Selz as it has for Square and Stripe, it is still a drawback that merchants need to be aware of before opening an account.
Selz Online Ratings
Here's How They Rate Online
|Product & Service Complaints||0|
|Billing & Collection Complaints||0|
|Advertising & Sales Complaints||0|
|Guarantee & Warranty Complaints||0|
Selz currently has no rating with the Better Business Bureau and is not BBB-accredited, though it previously held an A- rating. The company has received 0 complaints in the last 3 years, though it previously had 1 complaint. The 1 complaint was related to a billing or collection dispute. The 1 complaint either was resolved to the merchant’s dissatisfaction or did not receive a final response from the merchant.
An “A” Performance
Given the company’s complaint total and resolution ratio, we agree with the BBB’s previous rating of an “A.”
Selz Fees, Rates & Costs
A Closer Look at The Contract
|Basic Plan Fee||$26 Per Month or $312 Per Year|
|Basic Plan Rate||2.90% + $0.30|
|Basic Plan Alternative Gateway Fee||2.00% Per Transaction|
|Standard Plan Fee||$59 Per Month or $636 Per Year|
|Standard Plan Rate||2.80% + $0.30|
|Standard Plan Alternative Gateway Fee||1.00% Per Transaction|
|Advanced Plan Fee||$199$ Per Month or $2,148 Per Year|
|Advanced Plan Rate||2.70% + $0.30|
|Advanced Plan Alternative Gateway Fee||0.50% Per Transaction|
Three Plans To Choose From
At the time of our last update, Selz had 5 different plans to choose from – including a free option. Since then, the company has changed its pricing structure to offer 3 different plans. Merchants can choose between the Basic, Standard, or Advanced plan. Each plan assesses a monthly fee which can be paid in an annual lump sum for a 10% discount.
The Basic plan costs $26 per month or $312 per year. This plan assesses a rate of 2.90% plus $0.30 per transaction. However, purchases made through an integrated payment gateway other than Selz Pay are charged an additional fee of 2.00%. Under this plan, merchants are provided 2 accounts as well as the platform’s basic features.
The Standard plan costs $59 per month or $636 per year. This plan assesses a rate of 2.80% plus $0.30 per transaction. However, purchases made through an integrated payment gateway other than Selz Pay are charged an additional fee of 1.00%. Under this plan, merchants are provided 5 accounts as well as the platform’s basic features as well as tax invoices, custom receipts, custom fields for virtual terminals, and license keys.
The Advanced plan costs $199 per month or $2,148 per year. This plan assesses a rate of 2.70% plus $0.30 per transaction. However, purchases made through an integrated payment gateway other than Selz Pay are charged an additional fee of 0.50%. Under this plan, merchants are provided 15 accounts as well all of the aforementioned features in addition to real-time shipping labels and connect label providers.
Limited At Lower Tiers
These plans come at a lower monthly cost than those offered by competitors like Shopify, but they also come with a drastic reduction in features and higher transaction fees. The Free plan only allows merchants to sell five total items, so it’s essentially a set of “Buy Now” buttons. Very small merchants and bloggers with limited product lineups and minimal traffic should be able to operate on the Lite plan, but they will still pay a total of 4.9% plus $0.30 per transaction and lack features like a shopping cart or a custom domain. Most merchants will need to at least opt for the Standard plan, but they will still be paying a total of 3.9% plus $0.30 on all transactions, which is higher than industry averages. Merchants who are willing to pay $23 per month for the Pro plan, however, will be paying market rates for a set of features that will serve most small to midsize e-commerce merchants.
Favorable Pricing for Small Businesses
In general, Selz’s pricing is simple and flexible, and its month-to-month contract and 14-day trial make it a low-risk option for merchants to consider. Merchants who sell digital goods, in particular, can use any of Selz’s sales packages successfully. However, Selz is primarily a good fit for smaller e-commerce merchants who do not anticipate rapid growth and for existing business websites that wish to add an e-commerce function. Midsize and high-volume online sellers may find that Selz lacks the features that they require, despite the competitive pricing on its Pro plan.
Selz Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Employs Independent Resellers||No|
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||Yes|
Simple, Straightforward Pricing
Like its competitors, Selz appears to rely on referral partnerships and traditional advertising to market its services. The company does not employ a sales staff of independently contracted agents working for commission, and we are unable to locate any Selz complaints that mention deceptive tactics by the company’s sales team.
Selz Rate Quotes
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