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Should You Trust UniBul for Credit Card Processing?

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UniBul Merchant Services

Rating
A
5/5
full starfull starfull starfull starfull star

Pros and Cons of UniBul Merchant Services

Pros

High-risk specialization
Multi-currency processing
Secure payment gateway
Virtual terminal access
A+ BBB rating

Cons

Limited pricing transparency
Potential hidden fees
Inconsistent marketing information
Potential cancellation fees
Equipment leasing unclear

Overview

In this review of UniBul Merchant Services, we take a closer look at the company’s services, with a focus on credit card processing for high risk and hard to approve merchants. Their offerings include merchant accounts, payment gateways, and fraud prevention tools designed to support businesses that face extra challenges. We’ll highlight which types of businesses may benefit most from these services. We’ll also review customer feedback to show common trends and concerns, and cover the company’s pricing and contract terms. By the end, you’ll know whether UniBul Merchant Services is the right choice for your payment processing needs.

About UniBul Merchant Services

Screen Capture of UniBul Merchant Services Homepage
UniBul Merchant Services Homepage

UniBul Merchant Services is a merchant account provider that specializes in payment processing for high-risk business types. Founded in 2007, the company does not list an acquiring bank on its website, but it is likely partnered with a number of backend processors and acquirers in order to serve its international and high-risk merchants. One of these backend processors appears to be First Data (now Fiserv), and there are some sources that list the company’s acquiring bank as Wells Fargo.

Products & Merchant Services

Payment Processing

UniBul Merchant Services handles major debit and credit card transactions for a variety of business types. Their services encompass in-store solutions, e-commerce, and mail order/telephone order (MOTO) processing.

Point of Sale Systems

UniBul Merchant Services provides sophisticated Point of Sale (POS) systems designed to streamline business operations. These systems facilitate payment processing, inventory management, and sales tracking.

Online Payment Gateway

For businesses primarily operating online, UniBul Merchant Services offers a comprehensive online payment gateway.

Mobile Payment Solutions

In response to the increasing trend of mobile commerce, UniBul Merchant Services provides mobile payment solutions. Their mobile card readers allow businesses to accept and process credit card payments on the go.

Transaction Security

UniBul Merchant Services prioritizes transaction security by implementing stringent security measures and advanced encryption technologies.

Customer Reviews & Sentiment

Low Complaint Total

We’ve located only one negative UniBul Merchant Services review on typical consumer protection websites, which suggests that the company does not engage in scams or rip-offs. This complaint describes difficulty in reaching a customer support representative and suggests that the company’s standard support line may not be equipped to handle specific account details. However, this single complaint is outweighed by a positive UniBul Merchant Services review on the same website, as well as numerous unverified positive testimonials on the UniBul website. Therefore, we consider it to be an isolated incident.

UniBul Merchant Services Lawsuits and Fines

We haven’t found any outstanding class-action lawsuits or FTC complaints filed against UniBul Merchant Services. Dissatisfied clients seeking non-litigious resolution should consider reporting their concerns to the relevant supervisory organizations.

UniBul Merchant Services Customer Support Options

UniBul does not provide a dedicated phone support number, but it does offer several departmental email addresses for clients. Additionally, it offers a customer support form. At present, it’s unclear whether the company’s support line connects directly to UniBul or is routed to the company’s backend processors. Nevertheless, UniBul’s low complaint total suggests that merchants may receive a customer support experience comparable to that offered by top-rated payment processors known for excellent customer service.

Industry Scores & User Ratings

Online Ratings Summary
PaymentPop5
BBB RatingN/A

PaymentPop Rating for UniBul

Negative Feedback

There are no negative reviews published about UniBul Merchant Services on the PaymentPop website.

Positive Feedback

UniBul Merchant Services gave us exactly what we were looking for. As a high risk merchant, we’ve dealt with unstable providers in the past, but UniBul has been reliable from day one. Their communication is clear, and we know what to expect.

UniBul BBB Rating

UniBul Merchant Services currently has an “A+” rating with the Better Business Bureau and is not accredited. The company has received 0 complaints in the past 36 months. It has also received 0 informal reviews on its profile, although it’s worth noting that these reviews are not always subject to BBB verification.

An “A” Performance

In light of the company’s clean complaint record, we agree with the BBB’s rating. However, readers should be aware that there are good reasons to be skeptical of the BBB’s rating system.

Processing Rates & Fees

Variable Contract Terms

Details about the standard contract for UniBul are not widely available to the public. The company’s policy on whether it levies a PCI compliance fee or an early termination fee is unclear, as is the nature of its contract terms, whether month-to-month or multiyear. One complaint referenced a PCI compliance fee of $99, though this figure may not be uniform across all contracts.

UniBul Per-Transaction Fees

UniBul seems to provide both tiered and interchange-plus pricing, with a focus on interchange-plus for most clients. According to UniBul’s blog, an acceptable interchange-plus rate for a storefront (card present) business is around 0.35% plus $0.15 per transaction. Under a tiered pricing model, the same type of business should expect to pay no more than 1.69% plus $0.25 for Qualified credit card transactions. Additionally, UniBul indicates that monthly maintenance or statement fees should be no more than $10.

Virtual Terminal and Payment Gateway Pricing

UniBul also promotes its virtual terminal and payment gateway services on its website, though specific pricing details for these services are not provided. Potential additional fees could include gateway fees, technical support fees, batch fees, and other transaction rates, particularly for e-commerce services.

Pricing Varies According to Risk

The lack of specific pricing details from UniBul may be partially attributed to the variability inherent in serving high-risk businesses. Such businesses often face higher rates to offset the increased risk they present. Clients of UniBul should therefore anticipate rates and fees that significantly fluctuate based on their individual processing histories and product offerings. Notably, there haven’t been notable negative reviews regarding UniBul Merchant Services’ fees or pricing. Anyone with detailed knowledge of UniBul’s standard contracts is invited to share insights in the comments.

Business owners are also recommended to explore our selection of the best merchant accounts.

Employee Reviews & Sales Practices

Inside Sales Team

UniBul appears to primarily utilize traditional advertising and strategic partnerships to market its services. There is no indication at this time that the company engages in “hiring mill” practices or aggressive telemarketing campaigns. There are also no UniBul Merchant Services reviews online that describe nondisclosure or misrepresentation by UniBul sales agents.

This compares favorably to our list of best credit card processors.

Previous UniBul Rate Quotes

UniBul’s website and public press releases provide conflicting information regarding the company’s pricing. Its former “Rates and Fees” page, which is no longer accessible, listed four different UniBul Merchant Services rates for retail, e-commerce, MOTO, and wireless businesses. These rates appeared to be Qualified “teaser” rates, as they listed flat fees without also showing the Mid-Qualified and Non-Qualified rates that clients will pay on the majority of their transactions. If you suspect that some UniBul Merchant Services fees are hidden in your contract, you can double-check your monthly bill with a third-party statement audit.

Other UniBul Rate Quotes

Normally, we would lower the company’s grade for posting incomplete quotes on its website. However, in other resources offered by the company (including this press release and this breakdown of credit card rates) the company actively promotes interchange-plus pricing and clearly outlines why it is more affordable than tiered pricing in most cases. After surveying these resources and announcements, it seems most likely that the company primarily offers interchange-plus and has simply not removed the tiered pricing quotes from its website. Based upon this favorable assumption, we will give UniBul an “A” rating for the time being.

UniBul Merchant Services Competitors

Compare UniBul Merchant Services to competitors that earned top marks.

Bottom Line

UniBul Merchant Services is regarded as a dependable credit card processing provider for both traditional and high-risk merchants. The company maintains a low complaint record across consumer protection websites and appears to offer interchange-plus pricing. However, some inconsistencies in its marketing, alongside limited transparency around contract terms, underscore the importance of thoroughly understanding all conditions before signing up. Businesses that don’t require high-risk processing can often find better deals by opting for top-rated standard-risk specialists.

Read Actual User Reviews

All user reviews have been moved to our partner, PaymentPop.com

Contact UniBul Merchant Services

Contact & Customer Support
Founder and CEOMetodi Slavenov
Headquarters71 Commercial Street Suite 110, Boston, Massachusetts
Websiteunibulmerchantservices.com