Valued Merchant Services (valuedmerchants.com) is a nationwide merchant account provider specializing in all forms of electronic payment processing services for businesses of most types and sizes. Valued Merchant Services appears to be a reseller of First Data contracts. The company’s headquarters are located at 3544 E. 17th St. #207, Idaho Falls, Idaho 83406 and was established in 2006. Valued Merchant Services is a registered ISO/MSP of Wells Fargo Bank, N.A. The company’s president is Chris Del Grande.
- Sales & Marketing: Valued Merchant Services appears to hire independent sales agents but has not received any serious complaints about its sales practices.
- Costs & Contract: Valued Merchant Services appears to offer a five-year contract through First Data with an early termination fee of $395 or more.
- Complaints & Service: Valued Merchant Services has received fewer than 10 public complaints.
- BBB Rating: Valued Merchant Services has an “A+” rating with the Better Business Bureau and has received zero complaints in the past three years.
- Rates & Fees: How Merchants Got The Best Rates With Valued Merchant Services
Values Merchant Services Products and Services
- Debit and credit card processing
- Electronic check conversion
- Gift and loyalty programs
- POS equipment
- ATM placement
- E-commerce solutions
Sales & Marketing
Key Points - Sales & Marketing
|Employs Independent Resellers||Yes|
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||Yes|
Valued Merchant Services utilizes telemarketing and independent sales agents to market its services. Although these practices are usually tied to elevated complaint rates, Valued Merchant Services does not seem to be plagued by the usual problems associated with them. We were able to locate one complaint online describing a persistent and irritating series of telemarketing calls made by the company, but a company representative responded to this complaint in a proactive and professional manner.
Values Merchant Services Marketing Example
Costs & Contract
Key Points - Costs & Contract
|Early Termination Fee||$395+|
|PCI Compliance Fee||$120 Per Year|
|Equipment Lease Terms||Variable|
According to the standard merchant account program guide provided by the Valued Merchant Services website (available below), the company’s standard contract is an agreement with First Data for five years that includes a $395 early termination fee. Other fees include a one-time application fee of $199, an annual PCI Compliance fee of $120, and a $15 monthly minimum fee. In the event that a merchant is also signed up for an First Data Global Leasing equipment lease through the company, that lease is subject to a liquidated damages fee. The company’s use of independently contracted sales agents means that it is possible for contract terms to vary depending on the agent setting up the account, and some deviation from the standard contract is to be expected in nearly all cases depending on a merchant’s business type, size, and time in business.
Although these terms are much less competitive than industry averages, we are currently unable to locate any Valued Merchant Services reviews that complain about the company’s contract terms. It is possible that such complaints have instead been registered with the customer service department and online profiles of First Data, but we have seen no evidence of this. See the Valued Merchant Services Program Guide.
Complaints & Service
Key Points - Complaints & Service
|Total Online Complaints||<10|
|Live Customer Support||Yes|
|Most Common Complaint||N/A|
A search of other consumer protection websites reveals that Valued Merchant Services is showing zero complaints accusing the company of being a ripoff or a scam. This absence of complaints suggests that Valued Merchant Services has a responsive and available customer service department, but it is also possible that the company’s clients are instead dealing with First Data customer support. Either way, the low complaint volume inclines us to award Valued Merchant Services an “A” in this category.
Key Points - BBB
|Product & Service Complaints||0|
|Billing & Collection Complaints||0|
|Advertising & Sales Complaints||0|
|Guarantee & Warranty Complaints||0|
Valued Merchant Services has been an accredited business of the Better Business Bureau since 2012 and presently holds an “A+” grade. Within the last three years, zero complaints have been registered to its profile. The company also has not received any informal reviews from merchants. Since we believe that “A+” ratings should be reserved for companies with zero complaints, we agree with the BBB‘s rating.
Related: EMV Terminal Recommendations
About Phillip Parker
Hi, I’m Phillip and I’m disgusted by the state of credit card processing in the U.S. and abroad. I believe that the industry has been overrun by people who engage in fraud and deception in order to steal money from hard working business owners. I’ve made it my mission to expose the companies and individuals who engage in predatory marketing, pricing, and contracts, or just provide terrible service. Along with uncovering the bad guys, I’ve also discovered the good guys who do stand out from the status quo. CPO is a website where you will find ratings and reviews of these companies along with advice on how to save money and which service providers consider. Together we can move the industry in a positive direction. If you would like to help support my work, please checkout “Fee Sweep” my eGuide to getting the lowest possible fees when accepting card payments. If you haven’t heard of “interchange” this advice will save you hundreds, even thousands, in processing fees.Schedule a Consultation with Phillip
Related: Phillip’s Top All-Purpose Merchant Account Picks
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