Valued Merchant Services Review

Valued Merchant Services is a nationwide merchant account provider specializing in all forms of electronic payment processing services for businesses of most types and sizes. Valued Merchant Services appears to be a reseller of First Data (now Fiserv) contracts as well as the Clover and Vital POS systems.

Payment Processing

Valued Merchant Services processes all major debit and credit cards for most business types.

EMV Card Readers and Swipers

EMV card readers and swipers enable businesses to securely accept payments from credit and debit cards, whether they use chip technology or traditional magnetic stripes. With the growing emphasis on payment security, EMV card readers help reduce fraud and ensure that transactions are processed smoothly.

POS Solutions

Point of Sale (POS) solutions are integral to the daily operations of many businesses, from retail stores to restaurants. These systems not only facilitate transactions but also manage inventory, track sales data, and provide insights into customer behavior. Modern POS solutions offer a wide array of features, including multi-payment processing options, cloud-based data storage, and integration with other business tools.

Mobile Payments

Mobile payments allow customers to complete transactions using their smartphones or other mobile devices, often through apps or digital wallets.

Business Loans

Business loans are essential financial tools that help companies grow, expand, and manage cash flow. Business loans can be used for purchasing new equipment, expanding a location, or covering operational expenses. Different types of loans are available depending on the specific needs of the business, ranging from short-term loans to more substantial financing options.

Gift and Loyalty Programs

Gift and loyalty programs are effective strategies for building customer loyalty and increasing repeat business. These programs reward customers for their continued patronage, whether through discounts, points, or special offers.

Check and ACH Processing

Check and ACH (Automated Clearing House) processing offer businesses reliable methods for handling payments that aren’t made by card. ACH payments are commonly used for direct deposits, bill payments, and recurring transactions.

Positive Reputation

Across various consumer protection websites, we’ve discovered very few negative Valued Merchant Services reviews, indicating that the company is likely not involved in any fraudulent activities or scams. The scarcity of negative feedback suggests that Valued Merchant Services maintains a responsive and effective customer service department. However, it’s worth noting that some clients may be interacting with TSYS’s customer support instead. If you have your own experience with Valued Merchant Services, please share it with us in the comments below.

Legal Status and Regulatory Compliance

As of our research, there are no ongoing class-action lawsuits or FTC complaints against Valued Merchant Services. Clients dissatisfied with their experiences are encouraged to report concerns to relevant supervisory organizations for further investigation.

Efficient Customer Support

Valued Merchant Services provides a phone number and dedicated customer support email address on its website, aligning with our expectations for excellent payment processing customer service. Given the low volume of complaints, Valued Merchant Services earns high marks in this category.

PaymentPop Rating for Valued Merchant Services

Valued Merchant Services BBB Rating

Valued Merchant Services has been an accredited business of the Better Business Bureau since 2012 and presently holds an “A+” grade. Within the last 36 months, 0 complaints have been registered to its profile. Valued Merchant Services has a 5 out or 5 star rating based on 2 user reviews on the Better Business Bureau website.

The company has 0 informal reviews on its BBB profile. One previous review details excellent customer service:

Businesses searching for payment processing services should consider providers who are rated for their excellent customer service.

An “A” Performance

Since we believe that “A+” ratings should be reserved for companies with 0 complaints, we agree with the BBB‘s rating. However, business owners should be aware that there are reasons to be skeptical of the BBB’s rating methodology.

Google Maps Rating for Valued Merchant Services

Valued Merchant Services has a 4.9 out of 5 star rating based on 67 user reviews on Google Maps.

Negative Feedback

There are no negative reviews published about Valued Merchant Services on Google Maps.

Month-to-Month Contract

Valued Merchant Services’ standard agreement with First Data (Fiserv) initially outlines a five-year term, featuring a $120 annual PCI compliance fee and a $395 early termination fee. However, agents have the discretion to waive the early termination fees for merchants, effectively allowing for month-to-month flexibility. This agreement also stipulates a monthly minimum fee of $25.

While First Data (Fiserv) typically offers a swiped rate of 2.69% plus $0.19 and a keyed-in rate of 3.69% plus $0.19, Valued Merchant Services, as a reseller, may adjust these rates. The potential for customized rates underlines a common misunderstanding that direct processing with First Data is less expensive than through a reseller like Valued Merchant Services. The absence of complaints about excessive rates from Valued Merchant Services suggests the company takes advantage of its reseller status to negotiate more favorable rates for its clients.

Terms May Vary

Due to Valued Merchant Services’ engagement of independent sales agents, contract terms might differ based on the agent responsible for setting up the account. Variations are common and often depend on the specific needs and characteristics of the business. Additionally, any equipment lease agreement entered into through the company may have its own set of cancellation terms.

Improved Contract Terms

Valued Merchant Services has significantly updated its contract terms, leading to a notable improvement over previous agreements. Current feedback does not highlight any issues with these updated terms. Under specific conditions, the company’s offerings could potentially match or exceed the value found with the most affordable merchant account providers.

Business owners looking for competitive services are advised to explore our selection of the best merchant services.

Outside Sales Team

Valued Merchant Services utilizes telemarketing and independent sales agents to market its services. Although these practices are usually tied to elevated complaint rates, Valued Merchant Services does not seem to be plagued by the usual problems associated with them. We were able to locate one Valued Merchant Services complaint describing a persistent and irritating series of telemarketing calls made by the company, but a company representative responded to this complaint in a proactive and professional manner.

This compares favorably to our list of best credit card processors.

No Deceptive Quotes

Valued Merchant Services does not list any rate quotes or unrealistic guarantees on its website. If you suspect that the company is charging you hidden fees, we recommend seeking a third-party statement audit to eliminate them.

Valued Merchant Services ranks as an above-average credit card processing provider according to our rating system. The company has maintained a clean record with no publicly listed complaints, and its contract terms have seen marked improvement since our previous evaluation. Given these favorable indicators, clients of Valued Merchant Services can anticipate competitive contract terms coupled with superior customer service.

To secure the best possible deal, businesses are encouraged to compare Valued Merchant Services with other top-rated merchant account providers. This approach will help them find the most suitable solution tailored to their specific requirements while ensuring they benefit from transparent pricing and high-quality support.