Agree with our rating?
Tell us about your experience with Square Cash in the comment section below.
Square’s Mobile App for Money Transfers
Cash App (formerly known as Square Cash) is a cash transfer service launched by Square (and parent company Block) in October 2013. Like Venmo, Cash App allows individuals to send cash amounts or Bitcoin to each other using a dedicated mobile phone application or via email from a linked debit card. It also enables businesses to get paid through the app for Square’s usual price of 2.75% per transaction paid by the recipient of the transaction. In 2021, Square acquired buy-now-pay-later service Afterpay.
Cash App Data Breach 2022
In April 2022 it was announced that Cash App had experienced a major data breach, allegedly exposing over 8 million users’ names and brokerage account numbers, in addition to other information. Breaches like this frequently lead to legal actions, but as of the writing of this review nothing has surfaced yet.
Is Cash App Holding Your Funds Right Now?
Thousands of users have had their payments frozen by Cash App. If you’re one of them, then you might find these resources helpful:
- How to Contact Square
- Watch Out For These Square Cash App Customer Support Scams
- How to Make Your Payment Processor Release Your Money
Cash App Payment Processing – Send Money to Your Friends
The process for making payments is simple: download the company’s Cash App from the iTunes or Android app store, create an account, enter the amount you want to send or request, select a recipient or payer, and hit send. Square will send a message to the recipient’s email address immediately, notifying them of the payment, and the transaction will process within two days. All personal transfers through Cash App are processed for free.
Related: Sick of Cash App? Use one of our Best Mobile Apps for Sending Money instead.
Cash App Payment Processing- Businesses Can Use It, Too
Square Cash’s solution for businesses requires merchants to set up a dedicated “cashtag,” which is a landing page where customers can enter their card details and pay the business directly. Cashtags are intended to be easily shared payment methods that would work best for the personal services industry, non-profits, and short-term fundraisers. Each payment accepted via a Square cashtag costs 2.75% of the payment amount to process, which is roughly on par with most mobile payment processing services. In 2022, it was announced that the IRS would require reporting of transfers of over $600 on Cash App and other peer-to-peer payment apps, which will heavily affect the taxes of those using the app for large transactions.
Square Cash Review Table of Contents
- Costs & Contract: Cash App is free for personal users and charges 2.75% per transaction for business users.
- Complaints & Service: Cash App complaints number nearly 400 on public complaints forums.
- BBB Rating: Cash App has a “B” rating with the Better Business Bureau and has received 6,660 complaints and 503 reviews in the past 3 years.
- Sales & Marketing: Cash App does not hire independent sales agents and clearly discloses its pricing and terms.
Cash App allows users to purchase stocks and Bitcoin through the app.
Should You Trust Square Cash?
Lawsuits, Reviews & Complaints
Complaint Summary
|
Total Online Complaints
390+
|
Live Customer Support
Active Users Only
|
Most Common Complaint
Fund Holds
|
Major Customer Support Issues
We have located nearly 400 negative Cash App complaints in the comment section of this review alone, some of which accuse the company of being a scam. The Cash App complaints overwhelmingly fall into two categories: sudden, unexpected fund-holds and slow or nonexistent customer support. Both issues are hallmarks of all of Square’s products, but Cash App is especially vulnerable to such complaints due to the fact that it is available to the general public. If you have a Cash App complaint, please let us know in the comments below.
Cash App Scams and Hacking on the Rise
It has been widely reported as of 2020 that scams and hacking related to Cash App accounts are on the rise. While the scamming and hacking do not come from Square or Cash App themselves, the nature of the accounts makes them highly susceptible to such practices, which should be noted by potential merchants. Additionally, it appears that many people find Cash App and Square to be less than responsive to inquiries about fixing such issues and recovering funds, so much so that the FTC has had to look into the company. Many of these such issues arise from fake customer support numbers listed online, so it is highly advised that users of Cash App only contact the company through their official website and app.
Cash App Lawsuits and Fines
A lawsuit was filed against Square in October 2020, alleging a violation of the federal Electronic Funds Transfer Act (EFTA) by Square, particularly calling into question the Cash App part of the company. This lawsuit is connected with the above-mentioned scams, claiming that Cash App and Square purposefully make it difficult to impossible to recover funds lost in scams and hacking. Additional lawsuits have been brought against parent company Square, most of which deal with its holding of funds. Another here deals with allegedly mistransferred funds. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
The aforementioned 2022 Cash App data breach will possibly lead to legal action.
Cash App Customer Service Options
Complainants state that Square freezes transactions without warning if the company suspects that a payment may be illegal or fraudulent. This issue is compounded by the fact that Square almost exclusively provides e-mail support to deactivated users, which offers a slow response time and minimal assistance. Some users who can still obtain a customer code can get a representative on the phone, but many people report that this method is only marginally more helpful.
Related: Users Think Venmo Is Better Than Square Cash. Here’s The Comparison.
It’s Only As Secure As You Are
Square Cash currently has an overall rating of 4.6 out of 5 stars in the Google Play Store and a 4.7 star rating in the iTunes App Store. Most of the negative reviews on these forums describe fund-holds and malfunctions, but another major concern throughout most Square Cash reviews is the potential security hazard posed by the service. Someone who obtains access to a user’s Square Cash-linked account can easily send themselves money, although this amount will be limited to either $250 or $2,500. This risk can be mitigated by users who change their account settings to require entry of the card’s CVV code.
A Confusing and Potentially Risky Approach to Fraud
Considering the company’s quickness to freeze charges it thinks are fraudulent but its alleged unwillingness to recover funds from actual instances of fraud, we recommend that merchants consider carefully whether they are willing to risk their funds with Cash App. It is reasonable to assume that Square’s liability is likely limited when it comes to fraudulent transactions, and a savvy hacker would probably be able to reroute funds before Square could reverse them.
No Savings Over Normal Square Processing
In 2015, Square launched a feature called Cash Pro for business owners who wish to collect payments through Square Cash (now Cash App). Cash Pro enables merchants to send customers to a payment page using a “cashtag,” which is linked to the merchant’s dedicated Square Cash profile. Customers can pay at this page using a debit card regardless of whether they have a Square Cash account. Cash Pro costs 2.75% per transaction, which is identical to Square’s standard pricing and comparable to most mobile payment options.
Some personal users who process large payments regularly through Square Cash have reported that Square will sometimes attempt to reclassify their accounts as “Cash Pro” accounts if the company believes that users are conducting business transactions through the app. This increase in cost seems to put both parties in a difficult position. Users insist that they should be entitled to the free service, while Square unilaterally imposes a 2.75% fee on transactions that were previously free.
Hard To Reach Anyone
The primary concern with the service, however, is the fact that Square provides virtually no live customer support. In the event of a fraudulent payment, it is unlikely that a Cash App user will be able to reach an account representative in time to reverse the payment (see How to Contact Square). Since Cash App collects sensitive personal information, including a user’s debit card number and bank information, users may be wary to hand this information over to an entity without live support. In fact, nearly all negative reviews of the service cite concerns over security or privacy.
Is the BBB Rating for Square Cash Accurate?
Better Business Bureau Profile
BBB Summary
|
Product & Service Complaints
5,260
|
Billing & Collection Complaints
991
|
Advertising & Sales Complaints
268
|
|
Guarantee & Warranty Complaints
42
|
Delivery Complaints
99
|
Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.
Over 6,600 Complaints
As of this update, the Better Business Bureau is reporting a “B” rating for Cash App despite 6,660 complaints filed in the last 36 months. This is a rise of more than 1000 complaints from the total at the time of our last review, which itself is more than 1,000 more than the review before that. This massive uptick seems to be attributable to the rise in scams and hacking mentioned earlier in this review and to the huge use of the app in the COVID-19 crisis. 5,260 of these complaints were due to a problem with a product or service, 991 were billing or collections issues, 268 were due to advertising or sales problems, 99 were issues with delivery, and 42 concerned a guarantee or warranty. The BBB has also added a note stating that it has reached out to Square regarding Cash App and unemployment benefits, regarding scammers fraudulently obtaining unemployment benefits and transferring those funds into Cash App accounts. The company responded that Cash App experienced multiple technical issues that disrupted services, including funds availability. Cash App maintains a status page at status.cash.app, which the company updates when a widespread issue is identified and where customers can view updates on ongoing or recent disruptions to service.
The BBB reports that Square has resolved 3,536. However, closer inspection reveals that many of these “resolved” complaints have simply received a copy-and-pasted standard response from the company claiming that the customer was contacted by Square already. Many users have submitted replies to these “resolutions” saying that they are still having the same issue.
What Merchants Say
Cash App has also received 503 informal reviews on its BBB profile, all but 7 of which are negative in tone. Unsurprisingly, considering what we have discovered about the company’s fraud policies, a huge number of these reviews concern scams and fraudulent charges. The most recent review cites poor customer support:
Was selling something online and buyer wanted to pay with cash app.I have used in the past so had no issues.They took $300 of my money then wanted me to send $700 more to upgrade to a business account even though I had no restrictions on my account.Still getting bot e-mails asking for $700.Don’t use I stopped for sure.
Merchants and users will be better off with top merchant service providers with great customer service to avoid poor customer support in an emergency.
An Adjusted Rating
Given the company’s complaint total, resolution ratio, and BBB notice, we have adjusted the BBB’s rating to a “C.”
How Expensive is Square Cash Service?
Rates, Fees, and Contract Terms
Cost Summary
|
Personal Rate
Free
|
Business Rate
2.75%
|
Instant Cash Out Fee
1.00% - 1.50%
|
|
Early Termination Fee
$0
|
PCI Compliance Fee
$0
|
Equipment Lease Terms
$0
|
Free and Easy for Personal Users
Cash App is incredibly easy to use and costs nothing for personal users. Anyone with an email address and debit card can sign up for it and begin sending money to friends quickly. The service advertises that it takes only seconds to make a deposit, but users should plan on a one to two-day deposit window just to be safe. Instant deposits are also available but have a fee of 1.00% to 1.50% attached to them. Any device that sends emails can use Cash App, making it widely accessible for all users. Square initially holds users to a processing limit of $250 per week, but users can increase this amount to $2,500 by providing additional personal information to Square and linking to a Facebook account. For personal users, Cash App’s pricing, setup, and payment delivery are very competitive when compared to other mobile apps for sending money. Still, we always encourage merchants to check out our list of the providers of the best merchant services.
Business Owners: Beware the Square
Business users can take advantage of Cash App’s convenience and simplicity, but the service’s 2.75% charge on debit card transactions far exceeds the typical interchange fees charged to process debit cards. As a result, Cash App for business is not competitive with a traditional merchant account in terms of pricing or scalability. In addition, a common Cash App complaint for personal users and business users is unexpected fund-holds and account freezes from Square, which is a direct result of the company’s unwillingness to properly vet users during the sign-up process. Most businesses should not consider Cash App a reliable or cheap option.
Cash App’s main use is for personal, smaller payments as opposed to those for businesses
Does Square Cash Use Deceptive Marketing?
Advertising & Sales Strategy
Key Points
|
Employs Independent Resellers
No
|
Advertises Deceptive Rates
No
|
Discloses All Important Terms
Yes
|
No Hidden Fees…
Cash App is a subsidiary service of Square and is marketed as a free service primarily for personal users. The product’s pricing model and sales approach make it unlikely that Square can mislead users about its costs, and there are no public Cash App complaints that allege deceptive sales practices from Square.
…But Watch Out For Holds
A large number of users’ funds have been unexpectedly held, but Square’s terms of use (visible on the company’s website here) clearly outline Square’s policies regarding fund-holds. It is therefore unlikely that the company is intentionally deceiving users in order to hold their funds. Fund-holds are a frustrating practice within the payment processing industry, but there are ways to avoid fund-holds with Square. While it is clear that Square could do a better job of explaining its fund-holding policies, the company does not appear to engage in intentional misrepresentation or nondisclosure. This compares favorably to our list of best credit card processors.
Does Square Cash Deserve Your Business?
Review Summary & Our Thoughts
Fine for Casual Use, Trouble for Serious Business
Cash App offers a simple, free peer-to-peer cash transfer service that is a worthy competitor to apps like Venmo. The service’s ease of use may have come at a slight cost, however, since there is very little in the way of customer service for users. Personal and business users should weigh the convenience of Cash App against its potential risks and consider all of their options for sending money.
Sarah Hart
Hi everyone i am Sarah from California, i’m a single mother having financial issues but right now i got a solution to that issues. i found a legit and reliable group called Premiumtoolsaid.com on website i checked them up and saw great reviews about them so i tried them out and it was shocking and amazing how they made me $10,000 from their service without delays it’s feels like a miracle i get to pay all my debt and i can afford all my bills still looking forward in doing more business with them
JENNA CUSSIMONIO
it’s wrong I’m in tears I feel so violated too they call and activist if they were supports carrying my f&^%&#@ account and I fell for it it’s like money that I worked for that I need for rent I cannot stand this freaking out it’s awful they’re so impersonal holy s#@! they need to warn people as soon as you open the app about these things taking place or they don’t have respect for their costumers ls they don’t care they’re s%$#@! on people why is it not first thing to prevent further fraud . they are claiming to be cash app support helping you. I have phone number to guy” Eric Dane ” scammer who stole my money and Bitcoin right in front of my face
Randy Ruebush
I recently was told that this gentleman if you want to call him that I’d like to call him other things. One is from Facebook his name is Albert, and he was going to help me get my Facebook back because it was stolen from somebody posing as someone from Cash App. He said we had to buy codes to get rid of the hackers on my account. Well he hacked my account through Cash App for $10,834. I have tried to reach out to Cash App you can never ever get a representative on cash app on any of their phone numbers. I have got the FBI local authorities and we’re investigating this, Cash App is nothing but a crooked outfit. And this Albert guy if you are reading this I really wish you’d come and find me. Me myself do not recommend using Cash App at all
tonyio afagbegee
My Maryland Unemployment Direct Deposit was rejected by Cashapp on 08/19/2020. I called Customer service and was told the money will be reflected back on the senders bank account in 1 to 3 business days. It’s been 4 business days, i called the Maryland Department of Labor and they are telling me the payment cleared and was not sent back. The amount involved in almost $13,000 and this is money me and my family really depend on. This is very stressful, Cashapp is not trying to do anything to answer my questions. I just need the money back because my family depends on it.
Jacelyn
All I needed was a prove to show the judges I married a Cheat! So I could get a divorce . I tried hard but my ex wife is good at keeping things. I finally found this hacker (Support @ hacker4wise. com) he hacked into his phone in less than 2 hours. And I got all the prove I needed . Contact him today. he keeps his prices low and works in a unique way. you will thank me later he is the best out here
Zeiad
Money was stolen out of my account they claim I sent I was hacked. About 300 was stolen from me. They won’t return it. Don’t ever use this app. I closed my account I’ll never use this crappy website again. The worst app to send money on
Robin
I’m tired of corrupt, dishonest people who say they have your back but drag you through the mud instead! I’m out 1200.00, and I want my money. How do you trust another application to send money across the world? I’ve contacted CashApp Support and have received responses but I don’t know if I can trust them. Thank goodness I saved all my conversations with them. I support anyone that can get a class action lawsuit against CashApp/Square!!
Will
CashAPP is horrible. Why are they even allowed to process payments since there is 0 protections for people and if you do make a complaint, there is no one to hear you…..
horrible No-Good Rip Off Company! They provide 0 protection for their customers.
DO NOT TRUST THEM
Noah
Aside from there being hundreds of complaints against square, I should point out that there are over 1000 complaints against cash app. I’ve been trying to start a class-action against them for the longest time now.
Amy
Trying to find out if someone sending me money I don’t know is a scam?
Teri
I misspelled the name of someone I was sending money to. It went to the wrong person. I received a call from the correct recipient stating they had not received the payment. When I looked back at the funds sent, I realized I had misspelled the correct recipient’s name. I immediately emailed support and called the Cash App number only to be told there were no live representatives and that I would have a response within 24 hours. I received a response today from Cash app stating they could not help me retrieve the funds and they threw out there their “terms of service.” Where is the help for situations like this. I explained that I could not just lose $590.00. I am so frustrated and very disappointed with their lack of assistance and no true protection for their customers.
Sameer Shrestha
Guys guys guys!!!! Please do not trust cash app. They are simply scammers and fraud.
There are couple of reasons for it:
a)The first thing is they do not have the proper help support system. They have one automated number, [REDACTED FOR CONSUMER SAFETY] which is not helpful. We cannot talk to the customer service for agents for help.
b)The communication is only through their email address which is [REDACTED – FALSE SUPPORT EMAIL] which is not that effective.
C)My friends had send me 3500 dollars through cash app it was 10 days back. They told me to pay thr clearance fee of 155 and will all the money back. I paid the clearance fee and they again told me to pay this. This went on until I paid the amount of 1060 till yesterday. They are asking me to pay 350 dollar more to get the money released.
Can you believe it, it has been 10 days and I have paid 1060 dollars but I still have not received the money yet.
So, they comes with different excuses to lure you to pay more and more making you broke at the end.
Mel
Zero ☆ is appropriate
I would do ZERO stars if I could, dont use cash app for any significant amount of money. You won’t get any type of assistance from them, their customer service is non-existent. I can guarantee that you will be blown off & get the “run around” If by chance, you are able to have an actual person respond to your messages. A complete waste of time. I’ve been trying to get someone to explain to me why I’m unable to get a cash card since March 2019. Nobody knows why & nobody can do a damn thing about it. Total BS, obviously it doesn’t take much to get hired here, just a bunch of morons re-typing the same script the previous moron sent you. You won’t be able to get one on the phone, I doubt they even speak English, which is probably why there isn’t even an 800 # listed anywhere.
Taneshia Wright
Cashapp f***** sucks a**! They took 1640.00 from my mother that I sent her to pay her rent she then called the fake 1800 number not knowing you can’t speak to anyone because she was having issues cashing out and the scammer rerouted the funds and took the money and when I reported it to my bank Chase reversed the transaction for fraud. After they so called looked into the case they then took 1640.00 out of my bank account saying they were able to contact someone from cashapp to verify that the funds went where they were supposed to. I’ve sent in bank statements, screenshots everything I could to get my money back showing where the scammers changed the account number to reroute the funds and NOTHING!!! Then they have this fake 1800 number listed for people who don’t know that cashapp doesn’t have people you can actually talk to so it’s like they are all in with the scammers because this company will not do anything to help you AT ALL!!! It’s ridiculous.
Robin
Cash App is S*** of an app. Everytime a request or I send funds it is refunded “for my protection” but takes days to go back to my bank account. This is even after I have verified my account. An account that I have had for over 3 years. This is the 4th time in 2 weeks. The amount is not even a reason. When you contact support no one responses back to emails. After 4 days money is in account again. As soon as my funds are refunded BACK TO MY BANK Im going to “for my protection” GET RID OF YOUR S****** A** APP…
Isaiah Z
Terrible, fraudulent company. Do not give them your banking info!
Sherri L Jordan
Looks like many are dealing with the same problem I have, withholding funds and no live communication. Still waiting since 9/16/19 for Cash App to return 200.00 to the person I paid on 8/2/19. I initially filed a claim to my bank because I thought the wrong person was paid but immediately canceled the claim when I realized it was correct. When requesting the 200.00, I receive a standard email stating that I am no longer allowed to use the app. That’s fine with me but the money still needs to be refunded. Not being able to talk with someone is very frustrating!
BELKYS HERRERA
Worst service ever, thieves!!!!
I had an account and after changing phones was not able to access my old account, they will not merge the accounts and kept $300 I had on my old account, be careful people do not trust this app.
Pamela M
I have been trying to get them to combine accounts they had me to open. They not only never contacted me back but they closed mt account wihtout warning and ive asked for my.money and still have not received it either. THIS IS A BAD COMPANY VERY BAD CUSTOMER SERVICE NOT CONSIDERATE ABLE TO EASILY BE USED IN FRAUDULANT ACTIVITIES AND THEY DONT HOLD THEMSELVES LIABLE FOR THEIR ACTIONS. INSTEAD THEY DISMISS THOSE CUSTOMERS WHO TRUSTED THEM AS IF THEY DID US A FAVOR WHEN WITHOUT US WHERE WOULD YOUR BUSINESS BE!! REVIEWS MATTER EVEYONES NOT BITTER THIS IS TRULY A HORRIBLE COMPANY
Michael Jones
Cash app sucks they denied me from receiving $7. Saying because of security. Even though the sender is my brother. They told me to try and send a lesser amount.
Tiara Brown-Prescod
My account was closed for no reason at all WITHOUT EXPLANATION in July! I’ve emailed several times without getting a response! I cannot open up a new one either! I relied on cash app like thousands of others for Peer 2 peer transactions. Their customer service is GRADE A TRASH!
This post will help: Beware These Square Cash App Support Scams
Tyeisha Jenkins
I am a customer with Cash App. I had no problems until they overdraft my account and forge the account activities to make it look like money wasn’t in my account when I made purchases. The app on my phone shows everything but negative activities. But They say on their end they see negative activities. HOW!?! DON’T GET THIS APP. They wait until your guard is down to take money. It’s good at first but it turn south in the middle!!!!
This post will help: Beware These Cash App Support Scams
-Phillip
Lisa Baker
Direct deposit ayroll was processed on August 1. My paycheck is still pendingvtoday on August 9. NOT impressed with Squa, and this is only the 3rd time it’s been used.
This post will help: How to Contact Square
Aishia McQuillan
I have 2 payments of $15 that is lost. No one is willing to provide the customer service necessary to get this resolved. I contacted my bank and they said there were no transactions from cash app on the day in question. I asked Cash App if they can 3- easy the call to my bank, the rep said they can’t because they communicate by email only. I emailed the CEO for a resolution after being passed on to 5 different reps and here I am almost a week later and he still hasn’t responded. No wonder ther reps act like that. No one cares when your money is lost. They ignore emails and they keep your money.
This post will help: How to Contact Square
Daniel
I got 1500 stolen from my bank account and I never had a cash app but my funds some how we t to them?
This post will help: How to Contact Square
Kathryn Samel
There is no security with this app or with the cash card. I recieved a notification that I had been charged for a purchase at a fast food chain restaurant in another state. I contacted square immediately but could do nothing more than email someone because there’s absolutely no support. I tried to flag it as an unauthorized payment and was told in the app I could report the card stolen. The app, and the computer-generated email I received said I had to deal with the merchant directly? So….I’m going to try calling a Sonic restaurant 12 states away? And hope they fix it? What a joke. I took all my money back that was left. As of now I’m going to seek a different platform with my business also. Square is a joke. It’s not good for consumers, one hiccup- you’re screwed without any resources to recoup your funds.
This post will help: How to Contact Square
Starla B
I posted an item for sale on letgo and a gentleman responded and asked me to set up cashapp and that is how I would get the money, he swore he has used the cashapp many times before and never had an issue. I received emails from cashapp when the guy supposedly sent the money and was told I should see it in a couple of days, well a couple of days went by and then I get another email from cashapp stating they were experiencing server issues and where having to upgrade the servers and it would be another 2 days. Then on Monday I get another email from them stating that the $ amount of the item that I sold was over the $ amount for personal use and and that I would have to change my account to a business account and then the money would be deposited. Then I get an message from the buyer stating that he had to add an additional $800 to my cashapp account and that once I refunded him back the $800 then I would see the money in my cashapp account, and cashapp even sent an email stating that and that until I sent confirmation that I sent the $800 back (through a Walmart card, to a completely different person in a different state) I would not see any of my money.I did not send the $800 back because this all seems fishy to me and they expected me to send the $800 out of my own pocket. I should not have to come out of my own pocket in order to get my money for an item I sold through letgo. Cashapp has been extremely difficult to deal with and I will never use them again! So basically what they told me is that until I send confirmation of refunding the $800 my money is just going to sit there. Which is extremely wrong of them to do!! So again this purchase was done last Monday and as of today there has been no resolution.
This post will help: Beware These Square Cash App Scams
CathyPruitt
Tried a 2nd time because I need something to use. Going to cancel again if I don’t get results in the next few minutes! No customer service!
This post will help: How to Contact Square
Mark Hunt
SCAM SCAM SCAM! I sent money to a friend on CashApp and it turns out the phone number is not enforced to be linked with the actual person (like you would find with a Facebook or Google verification).
$25 gone in a snap. Then I go to send it to the right account and they block me, ask me for all my info, then at the last step, their system has an error and won’t even allow me to send the money.
So I “Cash Out” and they charge me a fee for sending the money back to my original form of funding. I contact support and they just shove their terms of service in my face instead of focusing on helping me! Still blocked, cost me $27 and got no help! They didn’t block the first payment to the wrong person, but they blocked the payment to the right one. Just amazing! It figures a company owned by Square would be shit.
This post will help: Beware These Square Cash App Support Scams
Gerald
Cash app blanket closes accounts even after verifying because they can and all they give you is a terms of service email which is generic at best. Contacting square or cash app Twitter account doesn’t do much better. We send them dob, ss, id, and bank account info for them just to be able to say oh well we don’t like you your account is close and it’s final. I feel there needs to be a higher level of accountability or decision making. I believe they use a computer to make these decisions cause the closed account email comes too quick. I wish the BBB or some federal agency would look into the practices. This is terrible the more I think on it. We give them our personal info and we don’t even know what happens to it after they close the accounts. Cash app and square have to do better. I followed all their verification steps to only have my account close and no reason given… Ridiculous
This post will help: Best Mobile Apps for Sending Money
WILL GREER
cross your fingers if you use the cash app. If anything goes wrong, Cash App will not help. They are happy to take your money but you can not get any out.
This post will help: Best Mobile Apps for Sending Money
-Phillip
Mar
I’ve been hit three times. July 17th, 18th and the 19th. I check my account just about every day, and the transfers didn’t show until today. Total of $50.
This post will help: How to Contact Square
Deb
They debited my account 7 times in one day for a total of $475. I am a senior citizen on a fixed income, I cannot afford this. They used my husbands debit card number, he does not carry his card or ever used it. Why are they still operating?
This post will help: Watch Out For These Square Cash Customer Support Scams
Myrlin Young
My ordeal started on July 5 when someone sent me 1000 dollars. I didn’t need the money, so I hit refund….WHY did I do that. Today is July 19 and the person still has had the money credited back. Not only did they not credit back the money, they have tried to withdraw a 1000 dollars 14 times… thank god my bank flagged it as fraud… No number to call… SIGH…. We have contact support so many times it is ridiculous. i WILL NEVER USE CASH APP AGAIN AND WILL TELL EVERYONE i KNOW TO NEVER US THEM… AND I AM REPORTING THEM TO FOLLOWING AGENCY
BBB, (FDIC), (NCUA), the Office of the Comptroller of the Currency (OCC), (OTS), and the Board of Governors of the Federal. IN ADDITION, I WILL INCLUDE SQUARE SINCE THEY ARE THE PARENT COMPANY AND OFFER NO ASSISTANCE
This post will help: Best Mobile Apps for Sending Money
Kimberly Hermanns
PLEASE PLEASE PLEASE PLEASE PLEASE..!!!!!!!!
You have my daughters money and you need to give it back now. You said you would put in a reversal and we would get the $2800 back in our account.Never got it and now you won’t even respond at all so that leads me to believe that you have now stolen the $2800. Why are you hiding just give us our money back it’s not yours it’s ours. That was the last payment for a medical internship and your ruining it for her. Just give it back now please. I beg of you to just send it back so she can pay it off.
This post will help: How to Contact Square
Thomas Mills
“We are sorry to hear this”, “we understand your concern”….blah, blah. The Run Around. This app used to be a legitimate way to transfer $. Don’t Do It!! Transferred $1k of child support the ex never received despite it coming out of my account. Called shady foreign “customer service” Jerry Parker who spoke broken English and delayed, delayed, pretended as if he was being helpful. Each customer service rep was more useless than the next. Corrupt! Advice: Do NOT wait call debit card immediately and dispute the charge!
This post will help: Best Mobile Apps for Sending Money
-Phillip
Rokeisha Boyer
Cash app has unethical business practices!There’s no structure or customer service. They have taken money and dont seem to care that its gone and will only respond through automated texts and emails. There’s no number for a live person and when you are dealing with other people’s money, you should have a better system in place to handle disputes. I’ve contacted my bank, states Attorney General and the BBB in California regarding my money. I work HARD for my money and for someone to auto text me a message with no real answers, doesn’t sit right with me and I’m not having it. If I would have read the reviews before using this app I WOULDN’T HAVE DOWNLOADED THIS RIP OFF PIECE OF CRAP!! So I’d advise everyone to not use or be careful. Im taking whatever actions necessary to get my money back and I dont care who doesn’t approve. I feel like someone stole money out my purse and just walked away like I didn’t see them do it!
This post will help: How to Make Your Payment Processor Release Your Money
-Phillip
Cynthia Curtis
They closed my account for No apparent reason I was asking how to get verified for bitcoin for weeks sent them documents numerous times then they emailed yesterday saying they closed my account Don’t deal with them no reasons from them bad service
This post will help: 5 Reasons Why Your Application Was Denied
-Phillip
Cathy Pruitt
Thought this was pretty good until today. Had unauthorized charges and attempts on my account. Thank God I didn’t have much money in it. Apparently someone is making duplicate cards because someone actually had a card with my number. My card was not lost or stolen and I’ve never been to Milwaukee. Really bad that they don’t have a phone number that you can call to actually talk to a person to resolve an issue and there are not enough options to choose all problems. Only communication is through text or email.
This post will help: Best Mobile Apps for Sending Money
-Phillip
Kee Tompkins
Pay attention to Cash App & which account they are choosing to send your money. I opted to cash out & send it to my credit union. I have 1 account that I’m the owner & another account I’m labeled joint on. Cash App only asks you to “login” to your account & after that, you get a pop up message stating it was successful & they reveal the ending numbers on the checking account. Since I only owned 1 account, I didn’t pay attention & didn’t notice they had the last digits of the account I was “joint” on. I deleted the account off Cash App & tried again thinking I did something wrong. This time I noticed the digits to the account number & realized it’s the app not me. When cash app has a choice of multiple accounts, cash app doesn’t ask which one the customer wants, Cash App decides for you, where YOUR money will go. This app should be sued. It was none of the other persons business on the other account I’m joint on, how much money I received. I’m surprised this app hasn’t been shut down yet
This post will help: Best Mobile Apps for Sending Money
-Phillip
Penny Bishop
Cash app allows people to get by with stealing money from consumers and don’t have to be accountable for their business. This is a horrible business and hopefully wil not continue to exist. When you make a purchase and the person doesn’t provide the item you paid for and they block you and change their name that is a scam. Them your company doesn’t think you should be accountable to protecting the consumer but instead want to pass it off to the bank to handle. You don’t deserve to be in business.
This post will help: Beware These Square Cash App Customer Support Scams
Rhonda Lee
I’m completely disappointed with this company and it’s cash app. I was scammed out of 90$ for a purchase that I never received. So cash app just let people get on there app to steal your money. Your banks can’t dispute your payment because your sending payment to someone one personal account. So think this is unfair and the app needs to explain on the app to not send or use there app unless you know the person! How are the Coustmers on the app to know that . So anyone can contact you talk you into buying something you like and going through a legitimate app is what your thinking and it’s SO NOT!! Scammers!!!
This post will help: Best Mobile Apps for Sending Money
-Phillip
George
Was ok at first till my daughter needed money for school, Tried to use C.C. which they take. After giving ok to C.C. company they approved the transaction.But when cash app. wanted to verify me, it was crazy. They wanted info.
I don’t give to anyone. Bank sign in info, picture of C.C. this after my C.C. okayed everything. Stay away from this site, to much info. not worth it on safety level alone
This post will help: Beware These Square Cash Customer Support Scams
david fynn
i got this number 1877 960 7666 on google search is this right number ? i have problem in my cash app account then i google toll free number for cash app and i got this number 1877 960 7666 , and they solve my problem as well but i confused
You may have been scammed: Watch Out For These Square Cash Support Scams
Marlon Brantley
I opened a Cash App account and for some reason which was never explained to me, the company closed my account. I still had money in the account. I tried contacting the company via their 800 number for a week straight, no answers the phone a recording comes on and tells you to submit a claim through the app. I went on twitter and sent a message, I went on FB and left a message with Jack Dorsey the CEO. I received 5 auto replies telling me the steps to receive my money, it still doesn’t work. I have money sitting in an account that I can not access, no one will return my call or email. Trying to actually speak with someone is impossible. Cash App will close your account and will not let you access your funds.
This post will help: Watch Out for These Square Cash Customer Support Scams
Dave halver
Worst company ever
Complete scam
The will take your money & close your app
No customer support
100% scam
This post will help: How to Contact Square
Renita
My account was frozen and I didn’t know why so I called the number the number they have listed. I talked to a Mike who claimed he was a cash app support but he claims I will get my money back but he deactivated my account and had me to download the quick support app that gives him access into my cash app. I have not received my payment back k can. See him going into other people account and now I have no money nor cash app anymore.
This post will help: Watch Out For These Square Cash App Support Scams
Mai Smith
I do not have a Cash App account but paid a trusted friend through a link that he provided for a service. After I paid him using only my debit card, my daughter and I started getting hit with random, small charges on both of our bank accounts (which are linked because she is a minor). I had both of our cards canceled, and now it is happening again. The only other thing that I am told I can do is to close both bank accounts and open new ones which is going to be a huge pain! I cannot get in touch with anyone, because I don’t actually have the app – and certainly am not setting up an account with them now. The names on the transactions that hit the bank are Reid Lineberger, Zack Radke, Tim, and Corey Wills.
This post will help: How to Contact Square
Marlon
The same thing is happening to me keep getting these random withdrawal from someone who has a cash app that somehow has access to my bank account, what can I do.
This post will help: How to Contact Square
Larry Selzler
Square Cash. Someone created an account using my name and credit card number.
This post will help: How to Contact Square
Elisa Lopez
They are thieves! Stay away from this app. They stole $500+ from my best friend and $130 from me. I have emailed their “support team” and they do not reply. The only information on the app says to contact your bank and we did it and they don’t have any transaction. Please stop using their services, they will still from you at some point.
This post will help: How to Contact Square
Tee
I have 1802.44 in my cash app account. My checks from my job we’re getting deposited into my account and cash app closed my account without warning. They canceled my card so I can’t use it. I’ve been trying to get access to my money for over a month now. There is no customer support. I keep getting the same generic response every time I reach out to them. I linked a bank account and it will not let me cash out. I tried to link my debit card from the same bank account and it will not even let me add it. I have seen so many bad reviews about cash app. I think they are scammers and are taking people money. I have reached out to the bbb to try to get this issue resolved. That’s too much money to just let them have.
This post will help: Beware These Square Cash Customer Support Scams
Landi Rojas
I don’t recommend it! In case if you need help, nobody does it! It’s hard to contact them, I’ve been waiting 5 days for a transfer that did not reach my account and nobody can help me !!please take care !!!
This post will help: How to Contact Square
Donna Kaibel
Do not use this app lots of fraud I had both my bank accounts emptied out from this app when I sent in 4 requests for response never received one. I will be contacting my local police department. To file a report. My bank says they see alot of fraud from this app. Never again I lost $2000
Do not use this app ever
This post will help: Watch Out For This Square Cash App Customer Support Scam
Russ
I was scammed for 2400$ and my bank just washed there hands and asking me to pay back them money,I hope cash app team can help me with this nightmare
This post will help: Watch Out For These Square Cash Customer Support Scams
Lake Murphy
BEWARE as they will not fight if you have been the victim of a fraudulent user/merchant. They’re just the middle man is the card they play, but you are their custom as well. Joke of customer service, that’s why they hide behind email.
This post will help: Beware These Square Cash Customer Support Scams
Brinda
I repeat do not use this app they stole $550 from me today I was a dummy and went and bought google cards because they said that was the only way that they could re- plumish my account
Nothing but thieves
This post will help: Beware This Square Cash Google Play Card Scam
Dave Fuehring
Stay Away – their security and customer service is terrible. We just started using this app as a way to receive a security deposit and when we tried to move the cash to our bank account we found that someone else’s account had been fraudulently added to our profile and our money was sent to someone else’s account. We have no idea where our money went and Cash App support will not tell us anything. So frustrating.. We’ve used PayPal for years with no problems and will stay with them in the future.
This post will help: Beware This Square Cash Customer Support Scam
Mitchell Hagood
Support is the worse I have seen, they will terminate your account saying TOS violation but will not tell you what the Violation is and tell you that they will not. I find that a very poor business model.
This post will help: Top-Rated Merchant Accounts
Betty Chase
Someone was able to create a fake SQC account using my debit card. Now they keep trying to withdraw money from my bank account. Luckily my bank, Bank of America, denied the many money transfers. My concern is the lack of security with this app and how easy this was for someone to do this.
This post will help: Beware These Square Cash Customer Support Scams
Dave
So far 60+ fraudulent scams. Seems every time I use my debit card there’s several square cash fraudulent charges
This post will help: Beware These Square Cash Customer Service Scams
Sarah
I do not recommend anyone to use this app. I really had to file a fraud claim because cash app had stolen a little over a 1,000 dollars in increments over $20 to $15 over the course of 2 1/2 months. I have only used that app three in case of family emergencies. I have never used that app since. I recently deleted my account and the app and still continued stealing an additional 60 bucks from me today. I had to cancel my debit card and I have file an additional claim as well. Not to mention I also decided to look back at my statements and noticed that they have been doing this since I’ve downloaded the app over six months ago. Best believe I’m going to try and see if my bank will reimburse me from transactions that were made farther back. I’ve tried getting in contact with cash app and no one is any help at all. I have told everyone I know what has happened to me and to delete the app and to get a new debit card. At this point I am strongly considering filing a lawsuit, but I don’t know if I would even make a difference
This post will help: Beware This Square Cash App Support Scam
Donna
I absolutely hate square cash app it fails repeatedly they never ever return emails i fuckn haye this appdont use sqaure cash
This post will help: Best Mobile Apps for Sending Money to People
Michael B DePue
Cannot leave less than 0.
Worst customer service ever.
Total run around on every help issue I inquired about.
They have 330.00 of funds I sent to a daughter
that she cannot withdraw!!!
they will not answer several emails to say where the funds are!!!
This post will help: How to Contact Square
keith
Square Cash allows people to download their APP so that money can be stolen out of other people’s bank accounts w/o any attempt to require a vaild authorization. Squarecash WILL NOT provide people a method to contact SquareCash without first SIGNING UP and giving them your BANK CARD NUMBER! why the hell would anybody give SQUARE CASH their bank card information when they’ve already had money stolen through Square Cash?!
This post will help: Beware These Square Cash Customer Support Scams
Flor
Esa aplicacion es un robo se robaron mi cell y se yevaron 110 dll y les mande correo electronico y nada y ni un telefono para yamarles ..no la bajen es puro robo y ni caso le hacen a uno pero voy air con la policia para reportarlos
Translation via Google Translate: That application is a robbery my cell was stolen and they went 110 dll and send them an email and nothing and not a phone to yamarles .. do not download it is pure robbery and no case they do to one but I go air with the police to report them
Marshall
Let me just say that I already received an email detailing that I would be paid via the app and still haven’t received it. Now they are saying that I don’t have the money after I was informed that I do.
This guy hasn’t paid me for 3 weeks for 9 hours of work moving his storage unit and this is the best they can come up with. I have a screenshot stating:
“Your pay will be available in your cash app on Wednesday.”
It is now Thursday and the only response I have gotten from the Cash App support team is that I need to contact the person who is paying me. I am not on speaking terms with him as he has paid me 3 weeks late for 9 hours of work. This is useless to me and doesn’t explain why they would tell me the funds are available if they are not.
The sender refuses to pay me now and the app refuses to do anything about it. Apparently it is my responsibility to reach out to him even though we are not on speaking terms due to his late payment.
This is disturbing and unhelpful. This app is a disgrace and nobody should ever use it as they basically will do nothing to ensure you get paid for services rendered.
I have freelanced for many years and never have I encountered a payment service with this level of unprofessional behavior.
This post will help: Best Merchant Accounts for Freelancers
Bonnie
Thankfully my bank caught them,but attempts to transfer money from my bank account were made in the middle of the night using this app. I have no idea how my debit card was compromised, but hate knowing someone tried to use it. Seems like this app doesn’t have my security in mind-too easy to get ripped off.
From The Editor
This Post Might Help: Watch Out For This Square Cash Customer Support Scam
Loyal Customer
Cash app is bad!!! It’s a hard to trust a company that you can’t call or live chat with if there’s a issue
From The Editor
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Linda Hill
Cash app has the worse customer service!!! it takes an act of congress to get someone to email you back. The really suck!!!!
This post will help: Best Mobile Apps for Sending Money
– Phillip
Tiara Anderson
I wish i could give this app a 00.00. Ive been using cash app for about a year until recently i recieved an email on Christmas December 25 stating they took 150 dollars out of my account to refund back to the sender. The transaction in question took place on November 7 which was over a month ago. I sent them screen shots explained that this wasnt fraud and she even had tried 2 times later in the day to sebd other amounts of money knowingly and yet they still said they couldn’t do anything. I am truely pi**ed that this app didnt do anything about it. They dont even have a customer service number so dont try to call if you have a problem. You will just have to wait a few days even when you send multiple emails to them to get a response. I just pray my bank will refund my my money so i can delete that stupid app. I wouldnt recommend any one using it if the own company cant even help. 👎👎
From The Editor
This Post Might Help: Best Mobile Apps for Sending Money
Roseann Gaito
its takes my bank information good but says the debit card to that account is invalid. That is my main account where my checks go into..its valid. I can get money but not send. :(
From The Editor
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Mitch
I do not use Square Cash and I have never applied to them to do so. I always monitor my account online and discovered several SPC* withdrawals (9) from my business account! ($131) 11/23/18 I reported it immediately to my bank (CHASE) and they cancelled my debit card and said the money would be refunded to my account within 12 hours! I was lucky! The money was refunded and I went to the bank to withdraw cash to use until I received a new ATM card for several days. I also gave the teller my ATM card and she cut it up in front of me. It had never left my possession.
It inconvenienced me for a week or so until I received a new card. But I still have no idea how this was done to me because I never signed up for a Square Cash account?
The withdrawals were taken in small multiple increments of $14 and $15 in order not to raise suspicion I presume…
The person(s) the cash was withdrawn by is:
GABRIELLE PEARS (CA)
TRAVIS FRANCIS (CA)
BEWARE of one of these names appearing on your accounts!
From The Editor
This Post Might Help: Beware This Square Cash Customer Support Scam
Sensendo Adam
People don’t use cash app, the steal my money and it’s very hard to contact them
From The Editor
This Post Might Help: Best Mobile Apps for Sending Money
Bonta
Beware of square cash they took $399.47 when my account had only $.53. It took more time and than a month to straighten up hat out their customer service is horrible you have to send 5 or 6 email just to initiate a claim. The took $121.00 this time. I’m so done with them. PayPal might cost more bu the service is worth it
From The Editor
This Post Might Help: Best Mobile Apps for Sending Money
Latavia Raiford
I definitely wouldn’t run to PayPal they’re are holding 800$ of mine right now for no reason on a good standing never had a problem account and then saying it’s going to take 180 to release my money. Bs
From The Editor
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Nicholas Papadakis
Worst app I’ve ever seen. I’m surprised they are still in business. Customer service is non-existent. The app asks you for your email or your phone number. If you enter your phone number one time and your email the next time, it creates 2 separate accounts. Then if you try to consolidate them it give you an error. Try to contact support to fix the issue and the app crashes. Try to do it online and it gives you an error to log into the app. There are a ton of better options out there, don’t waste your time or effort with this.
From The Editor
This Post Might Help: Best Mobile Apps for Sending Money
Bobby Mihoc
Square Cash is fraud. I changed my phone number recently, and received some money via the old phone number (which I no longer have access to). The money was sent to my name, and through my email address. They would not recognize my name and email address. They only give you the money if they verify you through an old, non-existing phone number, which is impossible to do, obviously. So I lost that money. They kept it. This is theft.
From The Editor
This Post Might Help: Beware These Square Cash Customer Support Scams
Nibody
Don t trust that cash appt they will keep r money if u have no proof it’s been 30 days they have my money the account I send to return the money to them had they are giving a hard time
From The Editor
This Post Might Help: Best Mobile Apps for Sending Money
Susan
Beware of this company!! They have allowed someone to fraudulently empty my account and it is impossible to contact an agent because I do not have an access code or sign up with their company. I never heard of their company. They are obviously not doing adequate safety checks because it’s all over the internet that they are depleting entire accounts fraudulently, basically stealing for a thief. I have had to cancel my card and we’ll have to redo all of my valid bill pay accounts. I am just lucky that my bank caught it, others were not so fortunate
From The Editor
This Post Might Help: How to Contact Square
Ana-Maria Mardini
CASH APP IS TERRIBLE!!!! I got signed out of my account and when i called the support line, they kept asking me to buy Google Play cards to “activate a new account” and then supposedly refund me the money i spent in google play cards. They robbed me! Every time i would call they would keep asking for another google play card. Needless to say i spent $100 and didn’t get it back. Not only did i lose the money i had in my cash app account but i also lost those $100.
From The Editor
This Post Might Help: Beware This Square Cash App Customer Support Scam
Andrew mullen
Cash app Block chain technology doesn’t work so well from a customer service angle. It’s 6 days now and I can’t get $75 paid by a focus group I’ve sent emails to the support email and via the in app support.
The problem in my case is because I had a cas app acct from a year ago. But I have new phone numbers and bank accts so they can’t combine the accounts. The new one I set up last week. And the old cash be I forgot about. Therefore cashapp is dogshit
From The Editor
This Post Might Help: Best Mobile Apps for Sending Money
Leslie
Terrible money app! They say it is protected but it is not! My phone was stolen and they were able to hack in and transfer money out of my account into theirs! What does cash app do??? They told me to contact the recipient and get it back from them! I made a police report regarding the fraud and they were unwilling to corporate with the police! Would never recommend this app to anyone!
From The Editor
This Post Might Help: Best Mobile Apps for Sending Money
Joshua Woodall
I had $4000 dollars stolen out of my cash app. There is no customer support for cash app. Beware!
From The Editor
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Kandee
DO NOT USE THIS APP!!! I have been having transaction coming thru that I didnt make.. and they will not refund my money even tho I have proof. Im standing with my landlord in her yard and some made a purchase thru my account..mind u my card is on me… I have another where I’m driving to the movies and someone in NY is making purchases. I cant get ahold of a human to help me nothing. They can care less it’s not there money. And I have no way of getting a refund.
From The Editor
This Post Might Help: Best Mobile Apps for Sending Money
Ja'Keria Simpson
They need a better support team I still haven’t had my issue resolved yet
susan
The lack of prompt customer support has made this service unacceptable for me. Someone took money fraudulently and I contacted the app immediately, within minutes of the time that the transaction transpired. This is the moment that I discovered that there is no phone number to contact them. It was several days before I received a response and then it was too late to reverse the funds, which could have been stopped if they had responded promptly. I will be looking for another method for transferring cash in the future. Customer service is an important feature of any business and there just isn’t any with this company.
From The Editor
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Nik
Cash App took $78.99 for a transaction that cost $21.01. I called the fake # and kept speaking to the same person using a new name. He kept hanging up on me when I refused to resolve the issue by putting an ADDITIONAL $400 onto my cash app account. Why would I do that when THEY owe ME? Found out thru research that there are THOUSANDS of people they have scammed for VERY large amounts (mine doesn’t even compare to those poor people)
Rena
Do not use this app. They are s scam. Their is no customer service. I am out 800 and have no recourse .
Rhonda
cash app stole 21 dollar from me over 3 Months using a Xbox logo. they said it would be refunded to me if i bought a google card for $100.00. i refused then transferred the remaining amount of the 200 which was now 190 to my bank account. when i checked my account the money was not there. cash app put another card on my account and stole the money
From The Editor
This Post Might Help: Beware These Square Cash Customer Support Scams
Vickey carter
Bought 10 in gas got charged 88.99 store couldn’t do anything…i called what i thought was customer service…immediately all funds were gone they drained while i was on the phone… then started draining our bank account. .. how is it fair they steal our money with no consequences or retributions
From The Editor
This Post Might Help: Beware These Square Cash Customer Support Scams
Daniel Hicks
A friend told me about this to send money to them in a hurry, so I downloaded this Cash App, to try it out. The first red flag was the Cash App telling me that I have entered the incorrect zip code. I was able to skip that step and I came back to it later. Still says Invalid zip and I’m looking at my address in my bank account while getting the same response. I instantly deleted it and I don’t trust that it’s legitimate. Also, the Cash App states that if you refer a friend, they will get $5.00, however since I had already downloaded the app and put in a code, the (Refer a Friend) is no longer valid because I am/was using it already, even within the first 5 minutes. Thank you, Have a nice Day!
From The Editor
This Post Might Help: Best Mobile Apps for Sending Money
Ed
I lost $50 trying to send money to my daughter. Do not use this.
From The Editor
This Post Might Help: Best Mobile Apps for Sending Money
Sade honey
Terrible. Don’t even sign up. This is a total scam
From The Editor
This Post Might Help: Best Mobile Apps for Sending Money
kristan cole
Be Ware of the $Cash App
I tried to send money to my sons account. He didn’t receive it. $500. After being on hold for 32 minutes I called again and they said Andrew the guy I had been talking to was in the bathroom and was sick. I so ik, but you can help me right? Peter Nelson said he could. Then he told me that they were having technical issue and wouldn’t be able to reverse the charges until Monday. Then they said well the issue is I sent to much money and for my own security they were rejecting the money but it wouldn’t be sent back to me until Monday. I asked to speak to a supervisor and he hung up on me. I called back and this same Peter Nelson hung up on me 6 times. I called Chase bank Fraud Department and they are now going to handle this. Be ware of this app is a scam. Also this app customer service is foreign,which make it hard to get anything done. I am now going to blow them up on social media so this doesn’t happen to anyone else.
From The Editor
This Post Might Help: Watch Out For These Square Cash App Customer Support Scams
Wacheera
If you want to keep your money, do not use this app. It double sends money. Somehow money gets sent without you sending it even if you have a pin in place to send. You do not get your refunds and A there is not a person you can speak to for a resolution.
From The Editor
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Teresa Walker
I don’t understand how a company would allow people to use there services and then don’t or will refuse to help their customer receive the best experience in resolving there issue.
Well lets talk about Cash App!!
I would never recommend this App to anyone and if I could I would have the App banned from all use.
I had an experience with tow customer service people today which by the way took me two days to find a 1 800 number to contact them in the first place. Well the issue I was having was that my son opened an account with them( 1. he is a minor 2. he does not have a banking account.) which I am not in support of because I don’t trust things I can not see. But he is young so moving on… He had an relative to send him money to this account which my relative does use this app as well but again that is no concern of mine. So now my son wants to use the funds that was sent to him and he cant. Well for one he is a minor!!! which you don’t find that out until you have signed up for the account, plus he didn’t read all that he needed to. He is a kid!! ok fine let me see if I can help my son as a parent should.
1.Where can you locate THE 1 800 ?
SO I FOUND IT 1-877-529-5137 GREAT
FIRST REP
LAUNGUAGE BARRIER but I’m ok that is not really a big issue. Until he said that you only have access to the funds for 5 days and once the 5 days is up you loose access to said funds, NO IT WILL NOT BE SENT BACK TO THE SENDER. IT IS TURNED TO A FEE AND CASH APP KEEPS IT. WOW REALLY!!!
Please transfer me to a manager or supervisor please because I don’t understand.( question?? is this illegal ?? I have never heard of this. )
SECOND REP/ MANAGER
FERIFY THE ACCOUNT AGAIN OK SURE
Please go buy a google card worth the same amount call us back with the information and then we can send the funds back to you. thank you lol
WAIT!! can you send the funds back to the sender? Its only day two, that is what this company does right? no we cant do that! why? because your son is a minor! wait !!! but you put the funds in the minors account correct? yes. ok is there another option? can I provide you with my banking information to transfer the funds to ? No
ok so I don’t have access to $170.00 right now to buy a google card.
well ma’am I cant help the your family sent your son this money we are a company have you never held an office position.
(OK NOW YOU HAVE POKED THE BEAR!! SAYING THIS TO MY SELF)
THIS IS NOT PERSONAL SO WHY ARE YOU ATTACKING ME? IM ASKING FOR OTHER OPTIONS.
ma’am your account is blocked and you now have no access to it
and that lead me to here.
Mr. Phillip Parker you should retrain all persons how work for you. You should as well review your own polices.
From The Editor
We are not Square Cash. We are an independent review website that has no affiliation with Square. The person you contacted may have been a scammer.
This Post Might Help: Watch Out For These Square Cash App Customer Support Scams
Terry Smith
I sent a friend $250 on August 10,2018 over the CASH APP. A hr later my friend send me back a refunded of the $250. I then received a text message on my cell phone which informed me that the money $250 would be available Tuesday August 14th. On August 14th i found myself speaking with a Cash app agent after not receiving my money when i was told i would. i was informed by the agent that i would have my money back in my account by 6pm that night. On August 15th 2018 I once again called the Cash app agent who this time informed me that i would have to spend $100 of my money to purchase a Google Play car valued at $100. The agent stated that by me buy the goggle play card he would be able to refund me the $250 i’m owed and a extra $200 for the google play card and inconvenience fee for my troubles. I did just that brought a goggle play card gave the agent the code on the back and was told that i would be called back in a hr to ensure money was transferred. After not receiving a call back form the agent i decided to call back when i finally got an answer i was told the agent Romeo was gone for the day and would return tomorrow. Today is August 17 2018 i called this morning only to hear that Mr. Romeo is busy and would call me back a 1pm. After not receiving a call from CASH app agent Romeo i decided to call back to see if i had been forgotten. When i got a agent on the line and began to inform them of my issue they cut me off in mid convo and stated that Romeo has my file and there’s nothing they can do and hung up the phone on me . I have experienced a great deal of disrespect over the last few days as a customer of CASH app. The professionalism and lack of communication and support shown to myself as a costumer has put me in a state of shock totally. At this point i have no other option but to continue to call to get my money back I hope no one else is treated this way by this company it’s a disgrace.
From The Editor
This Post Might Help: Watch Out For These Square Cash App Customer Support Scams
Blair
Cash Ap is the worst. They are not FDIC insured. When you have a problem and you want to talk to someone on the phone good luck. This company is a joke and they literally just steal your money. Your money is not safe in these accounts. The literally do absolutely nothing not even send you a new card of yours has been compromised.
From The Editor
This Post Might Help: Best Mobile Apps for Sending Money
Tip
I recently tried using my cas app are for a transaction and it denied it in which I had the funds on the card. I called cash app support & they responded saying Amy account has been hacked & informed the to go to a local Walgreens and purchase a $50 Google card and give them the14 digits off back to unlock my card. I responded no I will not purchase a card to get my own funds I will go to the nearest police station. After that conversation my card started to work. I felt as if it was an employee that was trying to hack my account.
From The Editor
This Post Might Help: Best Mobile Apps for Sending Money
Marie
My sister sent me 100.00 about a week ago and it has not been deposited yet. I called and spoke with a representative and was told it would be into my account within two to three hours. It’s been 24hrs and still not received. I called again and spoke with the same representative and he had no answer as to why I haven’t received the money. After I asked him what was the problem, his response was I cannot talk to you anymore and hung up on me. That was very rude and unprofessional. Friends watch out.
From The Editor
This Post Might Help: Best Mobile Apps for Sending Money
Rachel Sippel
This app will take day to process the money, and will even cancel a payment because of security “concerns” which is basically code for we are going to hold on to your money for a couple of days. What they are doing should be outlawed.
From The Editor
This Post Might Help: Best Mobile Apps for Sending Money
Adys Naranjo
I downloaded the “Cash App” through the Google play store and at first glance the reviews on there were positive. I sent my son 3 money transactions, however he only received 1. I tried to get some help to find out where my money was. I searched for customer service, a help line, something, someone, anyone that could give me answers, but all I found was an anonymous email. I sent them an email several days ago but apparently my email has gone
From The Editor
This Post Might Help: Best Mobile Apps for Sending Money
Shinice Kelly
I use to love this app until I tried to refund my cash and the cash was never refunded back! The amount of 400 was not given back to me yet I have emailed,called and still no response . It has been two weeks and I still haven’t got my funds!! I am not happy and NOW THIS APP IS NOT GOOD!!!!!
From The Editor
This Post Might Help: Best Mobile Apps for Sending Money
Matt
My account has been hacked twice. First time they didn’t get anything cause the amount tried to take I didn’t have. But next day after a friend payed me, someone took $90 out of my account. App says to contact the person for a refund, but it won’t even allow me to make a request to the persons name. When I physically type the name if for the request nothing comes up to be able to make the request. They’re not even in my list of contacts from past transactions. It’s like they non existant and don’t have an account but could take money from me.
Was a fan of the app, but obviously the Cash App(square cash) has very little consern for their customers security, or being able to help. There is no way to contact them. As in its not even possible. How this is possible for a large business like this is beyond me. Pretty much them giving the middle finger to a account customers.
From The Editor
This Post Might Help: Best Mobile Apps for Sending Money
Erika Williams
This can’t be legal… cash app deposited my cash out in my acct. They mistakenly deposited my cash out twice. Then they reversed the deposit twice taking what the mistakenly gave me and what was to be deposited in my acct. They asked for a screen shot of my bank statement showing the transaction. I emailed them the screen shot. Then they came back with” we didn’t initiate the reversal so you need to dispute it with your bank”. I am so furious. This has stop! They are stealing money!
From The Editor
This Post Might Help: Best Mobile Apps for Sending Money
Stephany Hasberry
Tried to cash out and someone took the money from my account first and then made it look a deposit, so really it was a wash. They took the money. I was unable to get thorough on email..found a phone number and the person on the other end wanted control of my device. When I refused, he told me to go fuck myself. A friend of mine has had 3,000 taken from her with no resolve to date! Huge scam
From The Editor
This Post Might Help: Best Mobile Apps for Sending Money
Kelli Harrod
I sent someone some $ and following that transaction they took how an additonal $300!!! How does that even happen?
I will never use this app again. Not secure!!
From The Editor
This Post Might Help: Best Mobile Apps for Sending Money
Ty
Had my Cash App account hacked yesterday. Someone sent $60, $60, and $75 to a user I don’t recognize. Will not use again unless app becomes ALOT more secure.
From The Editor
This Post Might Help: Best Mobile Apps for Sending Money
Norma Vasquez
Please do not use Cash appt for usage of bitcoin.
I have sent my pictures and all the requirements 4 times and it never got approved. My money is held in bitcoin and I cannot get my money back. Please do not use this app.
From The Editor
This Post Might Help: Why Credit Card Processors Hold Funds
rosa
i have a question to anyone that may have had an issue that i am having with square cash. 175 was to be deposited into my checking by the end of the day on Friday july 6. after waiting all day i called square cash spoke with eric he said that there was a problem with the sever however he could process a refund that would take about 120 days because the amount had to be over 300.00 before they would be able to do a refund the same day. Per eric i needed to go and buy a google play card for a 125.00 to make up the total of 300.00 and he would guarantee i would have the total of 300.00 within a couple of hours. This was around 6 yesterday. Stupid me i did as requested in fact eric call me twice while i was in walmart. i came home and called him gave him the needed information from the per paid card
after about 3 hrs i call back he was gone for the day but i was guaranteed that my money was on it way.
as of 8 am this morning i still do not have my money. now when i talk to eric he said that my cashme out account had been compromised and he could not place any
money in to that account. please read what i am about to say very closely they now want me to give them an additional 200.00 and i would be refunded a total of 500.00 i yelled at him and told him there is no way i
am going to give them one dime more i
would be filing a complaint on monday with the US Trade commissions and the New York attorney general he said good luck and hung up but call me back to see if i
changed my mind. i know this sounds made up but all is true as far as i can tell square cash is a legitimate company. I think there maybe people who are scamming customers. possible without the company knowledge
From The Editor
This Post Might Help: Best Mobile Apps for Sending Money
beri
sent to Cash App: I have tried to get ahold of you guys multiple times. What you are doing is wrong.
I am business owner my client used her cash app card at my business. I refunded her, her money. That was July 20th. It has not been sent back to her back. What is going? How can her money just be floating around in cyberspace?
Why is there no number to call you. You need to hire people and be professional this is a money transaction site.
–Now This is what happened to me since your company is not doing what it should in terms of having a customer service line. Your “emails” are not cutting it.
So ultimately what happened to me was I found a “Cash App” contact number and spent 4 hours on the phone trying to figure out where my clients money is. “You” asked me for my credit card information, was told I need to put $350 on a google play card and that once it was received my client would receive the $650 owed and in addition the $350.00. Well they never put any money back. So “Cash App” stole from me. Also I then started to notice that money was taken out of my personal cash app account without my consent and my banking accounts were completely depleted. So now my personal banking accounts are at 0. There were over $3,000 that was wrongly taken out!!!!!
I need you to refund my clients money of $650.00. I also would like to be compensated for you not having a phone number and me having been forced to call a fake number because you don’t have one. This is crazy. I will be reporting you to bbb and the FTC, and posting negative reviews across the internet. I will also take legal action if this is not dealt with.
From The Editor
This Post Might Help: How to Contact Square
Ashley Lynn Robinson
The Same thing happened to me they got 357 dollars out of me had me purchase a Google play card and cash app still haven’t investigated it’s been 2 weeks cash app said that they are a we’re of this but the haven’t warned customers are paid me back
From The Editor
This Post Might Help: Best Mobile Apps for Sending Money
Theresa Frierson
on june 7th. I sent 100 to my friend and the app cancelled the payment an told me it was refunded to me i never git the 109 dollars..i called an talked to the wirse customer service rep.ever they were rude keot telling me to send then 100 dollars first then they will refund my 100 dollars.im fed up an disappointed. I was referred to the app by a family member…my next call is to my lawyer…my email is theresaisreal@gmail.com.
From The Editor
This Post Might Help: Best Mobile Apps for Sending Money
Ernie
Got a new debit card, now dont work, bank says is fine on their end. Cant get help. Just irrelevant emails. I need this bad. very frustrating
From The Editor
This Post Might Help: Best Mobile Apps for Sending Money
Yvette
DO NOT USE CASH APP!!! if your money doesn’t go through you will never see it again!!! and there is absolutely no one to call!!!
DO NOT CALL THE CASH APP SUPPORT NUMBERS ON GOOGLE SEARCH ENGINES!! They are scammers, looking to remote onto your computer to steal even more from you!
From The Editor
This Post Might Help: Best Mobile Apps for Sending Money
CHELSEY struggs
On Memorial day weekend, I lost my cash card. I discovered a rip in my wallet, which let me know that it must’ve slipped out while I was out with my mother. Once I figured out it was lost, I went to disable my card, and come to find out someone made multiple transactions with my card, and my whole balance of $240.00 was now gone from my account. This money that I trusted with Square Cash was my rent money. I have been trying to keep in contact with square support, but I keep getting the same prompted questions, and finally, I get a decision showing that because my cash card was presented at the time of purchase, I cannot get back any of my money.
I have been trying to fight this case for weeks now. I already stated that someone STOLE MY CARD, so of course my card is going to be presented at time of purse. I love square cash, I find it convenient for me sending money to and from my family members. It is disheartening that I am a victim of someone finding my card, and now I have to pay the price for it. I have been constantly contacting the support team, getting the same prompt emails, then finally someone messages me saying “oh we haven’t heard from you so we closed your case.”
I feel used, I feel unheard, and I feel like I do not matter. People are giving this company all their money and their personal banking information. With everything that is going on in this world, we are still choosing to do business with them. We expect to be protected when things like this happens. The fact that I am being put at fault for something that I could not control, and the company that supposedly protects against these things, is now looking at me saying I am “shit out of luck” is messed up beyond measures. They all are allowing us to put our money with them, but if something happens we are screwed.
From The Editor
This Post Might Help: Best Mobile Apps for Sending Money
Theresa
I noticed this morning small withdrawals from my account overnight that had SQC*SQUARECASH as the withdrawer (one withdrawal for $4, three withdrawals for $5). I do not use Square Cash– didn’t even know what it was until I looked it up online. I called the bank immediately, as these were not my transactions. The bank confirmed someone was fraudulently withdrawing form my bank account using Square Cash. They say it is common– the thief starts with small amounts to test if you’re paying attention or not, then cleans out your account. Thankfully I caught it and the bank closed my account and credited the fraudulent withdrawals. But if it’s “common” for thieves to use Square Cash to steal from other people’s ban accounts, there is something seriously wrong with this company’s security. On that point, I would neither use it nor recommend it.
Ashon pARKER
This happen to me also
I noticed this morning small withdrawals from my account overnight that had SQC*SQUARECASH as the withdrawer (one withdrawal for $4, three withdrawals for $5). I do not use Square Cash– didn’t even know what it was until I looked it up online. I called the bank immediately, as these were not my transactions. The bank confirmed someone was fraudulently withdrawing form my bank account using Square Cash. They say it is common– the thief starts with small amounts to test if you’re paying attention or not, then cleans out your account. Thankfully I caught it and the bank closed my account and credited the fraudulent withdrawals. But if it’s “common” for thieves to use Square Cash to steal from other people’s ban accounts, there is something seriously wrong with this company’s security. On that point, I would neither use it nor recommend it.
From The Editor
This Post Might Help: Best Mobile Apps for Sending Money
Sunie
I found out today that cash app upgraded me to a business account last year without my permission or knowledge. While my profile still said personal at that so how this was done is beyond my understanding. now they are telling me I can’t get more than 30days of fees THEY ILLEGALLY CHARGED ME back. ON a business account I NEVER UPGRADED to. Please be sure to check the fees being deducted from you as cash app will rob you without your permission. I’m looking into the BBB to see what can be done. And will never refer anymore business to cash app they are a scam company that will rob you blind if you aren’t aware.
Ashley Mccranny
Cash app is a scam I had someone send me money on cash app so my banking info isn’t on there so I have a cash card from cash app, I went to the gas station where the card was declined so I checked the app and seen the money was still there so I drive home and call customer service and I talked to a very rude lady she asked for my card number PIN number and zip code as soon as I gave her that information she hung up on me so I called back and they kept hanging up on me so I checked the app and what do you know the money was gone and now I can’t get in touch with anybody there. I advise anyone DONT USE THE APP!!! Thank god my banking information is not on their site
Sarah Turberville
This is the first time I’ve ever heard of the so-called “Square Cash.” I found this website out due to a lovely phone call I received yesterday. Turns out I’m a victim of fraud. Money was taken from my account without my permission. Y’all just lost a future member. Someone needs to shut this business down. Honesty that person with balls enough to do it will most likely be me. So be prepared and have a good day.
Donavan Patterson
The worst fucking app support ever! You have to jump thru so many hoops to even contact someone! Only for them to tell you we can’t do any thing
tavon brown
My money still has not come back to my card and its been a whole fucking week.
Glenn
Just had over $300 ripped off from my account with Square Cash. Someone in California some how can use it and steal money from Louisiana. Come on, we have it bad enough with our Dem governor trying to steal all our money, he doesn’t need any help
Stephen Barker
Cash App does not work. I tried to receive funds 10 different times and not one transaction went through. It is a dismal failure. Don’t waste your time.
Margie
I was hacked, scammed, and robbed! These guys stole $175 straight out of my bank account. Sender was Jeff Wiggins (240-425-7423),and the Recipient was Genesis (973-816-5457). These 2 stole and when contacted, Jeff states its the wrong number, Genesis states he can pay me back but he needs time, and when following up with him, he ignores me completely. Delete the app people! Putting ur bank info and personal info is risking you to get hacked, scammed, and stolen from. I was a victim of a serious fraudulent crime and the Cash App customer service will take their sweet time and not respond to you at all. They will steal and keep your hard working money. Do not risk it at all. You are risking what you have if u end up downloading and using this app. I definitely do not recommend using this app. Once again, this is a scam. These guys also hacked into my mother’s bank account and stole $800 from her. Seriously, your info is not protected, and you will be just another victim like me and my mother.
Erik R.
Margie, Were you able to dispute this through your actual bank?
I bank with Chase and they are refusing to even process my dispute.
From The Editor
This Post Might Help: Best Mobile Apps for Sending Money
Regina F.
I don’t use this app a lot, but my boyfriend and I use it sometimes to send money back and fourth to each other. Until recently I haven’t had a problem with it but like I said I don’t use it a lot. On May 18, 19, & 21 my bank account was hit from the cash app from someone named Marcus for a total of $143. I don’t even know anyone named Marcus and definitely hasn’t sent him any money.
I contacted my bank and reported fraud on this person and also deleted my cash app off my phone. I will never use this app or another app that’s like it ever again. I still can’t figure out how he was able to transfer the money from my account to his without going on my phone and getting on the app.? I also had a 4 digit pin lock on the cash app so no one could get access to the app from my phone. I’m very disappointed and mad at this app!
Khaalis ONeill
I only wished I had done my due diligence before downloading and using this app to send money to my son in college. I sent him money on several occasions without issues but this last payment I sent say’s it expired. Well, I’m assuming he did not accept it or something but’s that’s very unlikely since I notify him prior to sending the funds. Two weeks later after the payment has expired I have not received a refund. I see the money deducted from my account on 4/30/18 and it’s now 5/17/18 and nothing. I have a failed receipt in Cash App but where are the funds? I have sent numerous emails and nothing. No response other than the canned message that someone will contact me. It’s very frustrating and scary considering I trusted this company with my account information. Stay away at all cost. If you can not contact a live person consider it a big red flag. Now I can do nothing but wait. Be warned!
Shirrell Wheatley
Don’t use it help fake businesses rip people off
Yvonne Eason
My daughter asked me to send her some money thought this app. So I downloaded and sent her money. I was shocked to find that they had charged me 2 times for the same amount. Will NEVER USE – PLEASE DONT USE
Liza
This happened to me also. Never got a refund.
From The Editor
This Post Might Help: Best Mobile Apps for Sending Money
Janice Simms
Do Not Use Cash App – easy to sign up but no way are you going to talk with a live person should you have an issue with the service. I sent money to receiver and receiver unintentionally sent it back. I received a message from Cash app that the money had been refunded. Seven (7) days later the money has not shown up in my bank acct and after 24 hours of trying to get a real live person on the phone, I receive the email below. The FRB Federal Credit Union confirmed that no payment/refund has been received and that my account has been debited the payment cash app claims to have refunded.
Good morning Sender,
I apologize for the confusion and trouble this payment has caused.
I was able to locate the transaction you mentioned, and can confirm it’s been voided. That means the payment was not successfully captured and you were not charged.
It’s important to point out that a voided payment may show as a pending transaction on your bank statement, but will typically drop off within a few business days. We’ve already sent a void notification, and it’s your bank’s responsibility to release any hold on the pending funds.
Also note that a voided payment will appear on your bank statement as having cancelled itself out within the same statement line as the original payment. It will not appear as a refund in another statement line.
I want to make sure these funds are returned to you, so please let me know if you have any additional questions. I’m happy to help! :)
Best wishes,
Sterling,
Cash Support
Peter Michael DeFrancisco
Janice I need your help!! Someone accessed my account and withdrew lots of money. How do I contact the Cash App vendor to get the charges reversed
From The Editor
This Post Might Help: Best Mobile Apps for Sending Money
Linda
All my rent money is gone !!!! Cash app please answer me !! What the hell is going on!!!
From The Editor
This Post Might Help: Best Mobile Apps for Sending Money
Gangamo
I’ve been trying to contact customer service all morning but apparently this is impossible. cash app is terrible
Kellie Mecham
The Cash App is a bait and switch disaster. A friend wanted to pay me via the Cash App, so I downloaded the app and set up an account, but I am unable to get the money downloaded to my bank. I’m not clear why, but, as they offer no help that money is stuck in the ether and I cannot access it. I have tried to get help from them and they do not respond, I get generic “thank you for your message! We’ll get back to you shortly”. I then tried Facebook DM-ing them, that got the same exact response. There are no phone numbers for human help.. I have actually reported them today to Texas Department of Banking. They are a solid F.
Kali Bell
This app is terrible especially when your account is hacked and you provide them with all the information and there’s no one talk to only email. It is a terrible way to communicate when your dealing with people money!!! PLUS THEY ALSO REFUSE TO HELP ME GET MY MONEY BACK!
Marilu
This is the absolute ridiculous business ever!! I have tried to contact a customer service rep to find out where some money went and there is no way to speak to a live person. I need to find out some information and nobody with cash app seems to care about customer service! I want to be notified immediately, having to go to another site for a code to speak to someone is totally stupid. They want people to use their app they should make it convenient to speak to someone if an issue arises!!! I would not recommend this Cash app to ANYONE!!!
Sean
Been using the app to purchase bitcoin for my business. We use it as rewards for our users. They say they sent $250 in bitcoin to our bitcoin address but it never showed up. Further, the withdraw button disappeared from my app. They took the money out of our account 2 days ago. No response from support except a robo response saying thjey received my message and will be helping me soon. I had to call the bank to dispute the charge. I have a feeling they will ban our account as a result. Thankfully, there are other options out there. STAY FAR AWAY from this app.
Karmen clay
I sent money to the wrong app person that lived in another state. I ask for a refund on for my $75:00 They shut my account down and never gave me my money back and they customer service is someone that only send Electronic emails to you and don’t never respond back they services them snow they sent me a car and I can’t even activate it or send money or receive money
Sonia Rodriguez
I really like this cash app till today when my bank close my account due to 6 fraudulent charges totaling $466. I have deleted the app and inform my contacts to do so as well.
ns
what a crap app. You add debit card, your bank account , you login to bank account which now they know your banking user name and password and then it hangs and holds your money forever. dont USE it otherwise you will loose your money. No customer service phone no. only way to communicate is via email which is so frustrating.
Rena
I attempt to send a transaction April 1, 2018 to my son. After going through the process and submitting it, I was notified that the transaction was complete and sent to someone I don’t know!!!! Conctact my bank as well as Square Cash Customer Service. I was informed by the bank that since I agreed to the terms of the app and payment, there’s not much they can do. Square Cash Customer Service apologized and that was it!! Horrible experience.
KARA ALLEN
I sent money to my daughter who desperately needed it. In Five days they still could not help me I had to contact my bank file a dispute and get my money back. Thank GOD for CHASE because any other bank would not have helped me. DO NOT use this company.
Not only was my daughter in need of the cash she was in another state and she is under age traveling with other family. She needed to pay for her room rental and her food. The showed no concern for her well being as a human or as my child. I am so angry with this disgusting company. They will only email you and give you the run around. With no concern for your funds. DO NOT USE
Eliana Haglund
I suppose to receive a transaction from my fiance of 110.00 dollars and they were suppose to refund the sender (my fiance). They have been withholding the funds and hasn’t refunded it to the bank institution it came from…you email them but they don’t respond immediately. They pass you off. It’s 110.00 dollars that isn’t theirs. I will place a law suit if they don’t comply. This is done through cash app.
Paul S.
thank you for helping me decide to NOT use this app! I see others too having nightmare issues with them. sooo many bad reviews!
Theresa Lawson
Please help me I’m not sure if this app is SQC Visa or app but a company with the acronym tried 15 times to get money out of my sons account succeeding to get $250 which the bank is ireplacing bout I can’t find a number for the company, if succeeded they would have made off with over $2000 dollars but they were doing it in amounts of $50 dollars
Anthony Houston
Hey so could they find out who the money sent too ?
Robin
I made one transaction with this app. My son sent me his half of a phone bill and I had it deposited into my checking account. That was a month ago and today my debit card company called to inform me that there has been 14 charges that have been attempted (just today) by a company called caviar.com. After doing some research, it turns out that CASH app and caviar.com are both owned by SQUARE.
Coincidence……I think not!!!!!!
Theresa Lawson
I’m having the same problem never used the app but there were 15 transactions on my account do you have a contact number
Sarah
I hate even writing one star that’s how bad this app is. My brother and my mom sent me money and it was my first time using the account. I had a total of $85 in the account but I didn’t attach a bank account to it. When I tried to attach a bank account they had me sign into my bank account via their app. So now they have my bank sign in information. ALL OTHER APPS only require routing and accounting numbers. Which is way more private because theirs no risk of them logging into your bank account. Anyways, I gave them my bank account information anyways and it wouldn’t attach the bank account to the app and wouldn’t let me cash out the $85 into my account. I tried doing it again and again weeks after weeks. Nothing. So I deleted the app and re-downloaded it to log back in, and then all of a sudden the money was gone. Not in my bank account either. Just gone. So I tried emailing them, and it’s been over a week now and shockingly there is no reply… learn from my $85 mistake. DONT GET THIS APP!!!!
Roy L Wren
The customer service is non existing! I have been having issues for 2 weeks now and there has been nothing done. I’ve sent them several emails and phone calls the phone number is nothing more than a voice message. The rating of a D for customer service is way too generous they deserve an F- they are horrible
Kim Thomas
Friend sent me 150 to pay a bill because I don’t have bank acct. But the app asks for a card number? Wth….if I had an account 8 would be transferred it That way. So I couldn’t get the money had to cancel the transfer and now the money is stuck and being held until Tuesday it’s Friday the bill doesn’t get paid and we’re out $150 for the next 5 days complete b*******
Chastidy
Cash app is a fuckin ripp off they took 1000 dollars last week then but a balance of -397 dollars to cash app I will be getting an attorney and whoever is behind theis is going down.
Fred
One of the worst money transfer places around. Can’t get it to allow tenants to pay rent. No one to call for help. They contact you by email, but never provide you reasons why funds send are canceled other than it was a security issue and they do not fix the problem.
Anthony
Complete rip off!!!!! any company that doesn’t have a number only response through email run and run fast from this app! Yeah ripped me off for my money !!!!!! There none responsive to emails
Not putting my name publicly
Been using my cash account (legitimate registered business with an EIN and my SSN verified from sign up) for nearly 2 years now. I’d absolutely never had an issue. Funds were always instantly available, and I’ve used the same bank and debit card since October 2016. Suddenly, after disputing transactions which occurred in my home town while I was out of town (and made transactions using my card while out of town), not only did they refuse my dispute of transactions which would have been physically impossible for me to have done, they also cancelled my account without so much as informing me it had occurred. I had even used my account since the dispute was denied it wasn’t until I needed to acces my pay which had deposited into my bank account which I can’t find my debit card for that I received an email stating I’d had my account closed for high risk activity following my inquiry as to why I was unable to load my card.
This also happened to a friend of mine. I thought there obviously had to be more to the story since I really wouldn’t put it past him or his boyfriend to legitimately violate the terms of service (not someone I really associate with, just a childhood friend of my fiance’s who we help from time to time). He had told me that mysteriously anyone who he would send or receive payments from were also having their accounts closed without them having had any prior issues with their accounts.
Avoid at all costs
Suzanne Hawkins
Do not use this app to purchase from a stranger. There is NO protection!
Mark Zielenski
I am not an SQC user, nor have I had any transactions with SQC users, but my December 2017 bank statement shows a $9.90 deposit and a $10.00 withdrawal listed as SQC*Square Cash. I have no knowledge of these transactions. Where can I go to dispute these transactions?
Tamearle Mayberry
I have used this app for some time now and up until now it has been going great. I was due a refund that I never received. I kept getting emailed by some person because they of course have no numbers to dial. I am so frustrated because I am supposed to be getting my funds and the man is telling me that I need to look for the money. If the refund was sent why couldn’t he show the same proof he’s asking me for. This is very unprofessional
Nichole Sabin
I am having this a very similar issue as well. They keep telling me that money was refunded but can not show me proof of the transaction. They told me that a gas purchase of $50 on 11/2/2018 was taken from account and put hold and then voided and was supposedly refunded back to me on 11/18/2018, which I show no record of and they are not able to provide proof of. On 1/8/2018, 2 months later I was given a negative balance and could not figure out why or where it came from. When I emailed them to ask about this they said the merchant where I purchased gas decided to complete the transaction from 11/2/18 that had been put on hold and voided and that I owed the merchant that money. They swore to me that money had been refunded back into my account in November, but I show no transaction of it and they could not provide proof either. I still have not resolved this issue with them. I had to ask 3 different times during our emails back and forth for the representative to show me proof that the money was returned. He eventually sent me a very small screenshot of my transaction from 11/2(which I could hardly read), the transaction being voided on 11/18(which is when he says the money was returned to my account. Although my balance never reflected this), and then the transaction of the $50 being taken from my account 1/8/18, making it negative. After stating that I wanted the negative balance removed and the money in my account returned(not even asking for the $50 that they “supposedly” returned to me), he ended the conversation by giving me a link to the website where I could view my daily transactions. Which by the way still does not show $50 going back into my account at any time.
Courtnie
NEVER USE THIS APP. My husband transferred $450 to my account from his account. The money is supposed to be deposited in 1-3 days. Day #2 rolls around, he calls his bank and the funds have been taken out. I call my bank, but they have no pending deposits. Day #3, I get an email stating the money has been deposited in my account, but they’re not there. We’ve been in contact with people from Square and CashApp but keep getting the same generic responses. Doesn’t look like this will ever get resolved and bills won’t get paid this month. Thanks CashApp! Currently looking for an attorney to handle this.
Seth McBride
I would not recommend square cash this no contact numbers no office no address and if something goes wrong there’s only a computer app that’s responsible and you only gave next-day service to wire money when I want same-day service with no problems
Jasmine
DO NOT USE CASH APP!!!!!!!
I am writing this because I’ve been going through a tedious money process with this company. I cashed out 375.00 on November 12th 2017 at 11:54 am and used the next day method with a charge of $3.75. My bank never received the funds. Within that week I started trying to get in touch with Cash App to redeem the situation and retrieve my money. I didn’t receive a response from Cash App until November 23, 2017 after sending in numerous support request. Coincidence, that they decided to contact me so close to the holiday? I think not. To add, it was a reply stating “ We have received your message, and a member of our dedicated Support team will be with you as soon as possible.” With a reference number attached. I did more research and was able to find a phone number, but the number was for the Square Card reader. I was able to speak to someone and find out some affiliation. The operator said he would deliver my message/complaint. November 29, 2017 I sent an email response and Greg responded apologizing for the time delay an hour and a half later that I needed proof of this matter and how to send it to Cash App. That same day I acquired paperwork from my bank and sent it directly to Cash App, over ten times. My bank manager even wrote her information down personally for Cash App to call on the back of the document. November 30,2017 Greg responded that he received my document and would be in contact. I also received another email from Cassidy of Cash Support and she didn’t even address me by the right name to begin, it seemed as if she never had a positive intention on really recovering my funds. Please note after I sent in so many support request, I was looking for anyone of Cash App support team response and I did email more than one support individual, which I recommend. December 1,2017 Cassidy, who is still addressing me by the wrong name at this point accuses me of writing my Bank Managers personal info. on my document,(which made them invaluable) and then had the nerve to make a statement which was too long to write on why my bank should’ve still received the funds even if they were closed, and pretty much to bad, Happy Holidays. I was appalled and yes I did respond, and yes I have proof of the emails if you don’t believe me. The same day, December 1,2017 I got a response from Ryder (Head of Cash Support) he began where Greg left off in my email; he stated “They needed better documentation from a branch manager or supervisor of my bank.” Between the two, I went with Ryder’s word and asked what was needed of the documents specificity so this isn’t continually dragged on because its having an effect on me as a single parent of three. Ryder was also courteous enough to respond back four days later on banking partnerships and the info specifics so I can retrieve. December 12,2017 I responded with a bank business card from my banking manager and was hoping to retrieve documentation, but my bank didn’t come through. My manager responded with they’re too busy and she’ll send to my email by Thursday. Thursday came and went. Friday I arranged a ride to my bank, got my documentation and sent it to Cash App on December 15. I have not heard anything from Greg or Ryder so I decided to email Cassidy December 20,2017 and I bet you can guess what the response was. “Thanks for your reply, its been more than 2 weeks since we last heard from you, so we closed this case.” Yes, I’m devastated I have to start my case all over!!!! I do not recommend this app to anyone unless it’s going straight to your bank on an open day. Cash App hasn’t even called my bank to address any allegations, or figure out a solution, they have poor communication skills and they treated me like I stole my own money. FYI there is no receipt on your end on how many times you’ve communicated with these people. I have screenshots and emails and just want my funds I worked hard for. I’m a single mom of three, the breadwinner of my family, and my money goes in all directions, being held up on this has caused me to lose my home and car; barely have a holiday for my children if anyone can help ill b very grateful whether it’s a dollar or two and I pray this happens to no one else. BTW the only thing that has been refunded to me was my processing fee of $3.75. Even if anyone has any lawyer recommendations, the money may seem small to you but to my family in our situation, it was helping keep us on our feet. i just started if you can help thank you if not, thank you for reading
Makayla Sumler
I am having the same problem have you gotten any money back
Sonya Walters
I have had countless problems with this app and it’s ease of use. Intitially linking a card is difficult. Why is it you can’t send money solely with bank info? Why are they constantly blocking cards? I took an existing debit card off and got a new one all for square to refund $1200 that i authorized “for security reasons” and that can’t be refunded until Tuesday (its Thursday currently and im out of town and it’s the holidays). Pissed can’t describe what I’m feeling. I will never use this app again. Venmo all day long!
Tyfani Carrington
I have a Square account that I’ve had for some years and downloaded the Cash App this year. I had them set up on two totally different banks. The Square on a credit union account and the Cash App on a debit card from a bank. Somewhere along the line, they got combined so when I deposited money to what was supposed to be my bank card, it got deposited into my credit union account, causing an overdraft. Square Cash App would NOT even investigate to see if there was any error on their part….they kept saying it was on me and to contact the bank since that’s where the ISF fee came from. Of course the bank would charge me for that but it was completely due to an error made by Square Cash App. It got to a point that they would not even respond to my emails. I think it is deplorable the way this was handled. I never did get any type of compensation from Square Cash App for the error!
Gwen Cordero
I Sold someone something, they paid on sq cash almost 30 days about 22 days, later i see overdraft in account. Someone requested their money back but it say in policy payments cant be canceled because done automatically. My fucking ass. I got robbed and Sq cash allowed it even though policy says other. It was a good app, until this. Fucking liars and almost 30 days, get y’all business together fucking ass holes almost took them a month to get back to me with some other b.s
Monty
Hello, same situation just happened to me, exactly the same. did you managed to get your money back?
Mathew
DO NOT USE.
My son wanted to send me money. He told me to download this app. The app has the money, but won’t transfer into my account. There’s always some problem with “unexpected response from server” or “unexpected response from bank.”
It looks like they have the money and it’s not going anywhere.
J. Ashlee
I don’t usually write reviews but I literally had to write about this company. I have been trying to get in contact with them for nearly a week and still have yet to get a response. It’s ridiculous that there is no one to help with problems. The only means of communication is through email and they do not respond. This is an app regarding indivuals’ money and there is no time to play with that. I’m so upset about my experience and I recommend to not use this company because if an issue does arise with your account, you’ll just be out of luck.
Ann
DO NOT DO THIS…..OMG…..I listed my car on car.com. I received an email from a gentleman asking for more photos. I received a response after sending more photos, asking me verbatim what was said to Mario in November. DO NOT DO THIS….I had a funny feeling and decided to ask Google how safe this app is…..THANK YOU GOD.
Guys name is Michael Haas
Zoie Roland
I received 90.00 and it was pending in my bank account, and now it’s disappeared. I called my bank and they told me to contact square cash so I emailed them and they said I deposited the money out of my bank account to my square cash account which I never did, and it shows no activity of it in my app. I send them a screen shot and they send me an email saying they will get back to me in 3-5 business days. I will never use this app again
Whitney Vejvoda
Don’t ever use Square Cash. Don’t do it. There will randomly be “problems” with payments that you need, and there is literally no one to help you. You’ll go around in circles. It is maddening.
Save yourself the high blood pressure. Use any other app.
Emily Clemente
The worse app ever. Do not use. People can steal your money and Cash App will do nothing about it
Bee
i have been with Square Cash for some years. At first i didnt use it as much, but lately i have been, as well as inviting others to test out Square Cash. Now, square cash will not let me sign in, due to ‘unusual activity’. When i emailed them (more than once) i still haven’t received a response!! I dont think i’ll be inviting anymore people
Phyllis
NO help with app. and concerns. After 3 days of e-mails with “buyer”, was asked to transfer MY cash into a “transport” business. Fortunately, I wasn’t foolish enough to do that. Tried to notify Square
Cash of this con-artist to no avail. His “name” is James Hester. I had a car listed at Cars.com Seller Beware! I deleted the app. and will NEVER use this service again!
Joy
I just had an email from James Hester saying he wanted to buy my car for his wife but out of town on business. I had advertised on car.com. And wants me to open a cash.me account for him to transfer money and then he will have his mover come pick it up and do paperwork on his behalf. I’m very reluctant. Can you tell me what your experience with him was?
Mario
I also was sent an email but with Autotrader.com by Scam Artist “James Hester”… Here is the return email from scammer:
Thanks for your response,Do you have extra keys? and When is the last
date you serviced it? are you the original owner, i need answers to my
question because I’m ready to pay but not cash in person because I’m
currently on a business trip and i am buying this vehicle as a
birthday surprise gift for my wife. and my only quickest payment
option from here is square cash, square cash is fast and secured, I
will send you payment using your square cash ID and you will sign in
to your account and move the money into your bank account, its very
easy, Go to cash.me and set up your square cash account in 2 min, get
back to me with your cashme ID when you are done, and i will process
the payment asap. I have a mover that will come for the pick up once
payment clears in your account and you have your cash. The mover will
handle the papers on my behalf. I’ll look forward to your response
with the the details below.
Your Cash.me ID:
Your Firm Asking Price :
Your Zip Code for Pick Up:
James.
Sande
I’m glad you posted this. I also have a car listed at cars.com, and I was contacted by James Hester as well. I was suspicious of his purchase methods, and I won’t be using this service to sell him the car!
Lisa
Horrible!! Use with your own discretion. I transferred money to the wrong person, I lost 800 dollars and their was nothing cash app could do and my bank couldn’t do anything because it’s a 3rd party app. Never again. Ever
Holly B
Yeah. “Safe”! Ha! My money would have been safer on the ground in front of the welfare office. Had a $100 fraudulent charge on my card. Noticed right away. Sent support requests every day for 4 days and finally wrote a negative review in the App Store. Magically, I got a response that same day! Then never again. Nothing was ever accomplished besides my growing frustration and irritation levels. The ONE person who responded saying he would help me in 24 hours, yeah…his box is closed. I was able to send one more email reminding him before it did. These people are crooks, they’re lazy and I’ve just never met anyone who cares less. And I do not have higher education. So, I’ve been working a lot of crap jobs for a lot of crap years. These people take the cake. The turnaround time for support is a week. Something that would have been nice to know at any point other than after they took my money. This is not a financial institution. It’s a joke. If you hate keeping your money, love sending unanswered support requests and just all around feel like going someone else’s job for free, you have found the company of your dreams.
Kenya Smith
No no no!! If you are a business owner do not use SQUARE CASH! Somehow money is “vanishing” and customer support will ask for banking information but will not resolve issue. Automated responses every single time. If you trust this for personal use, give it a tr y I suppose, but never for BUSINESS. As you won’t have any answers once the money is somehow just “missing” currently 1,000 floating out here.. and Square Cash just so happen to not be able to find it
Shelly Ann
Thanks for the heads up.
Nakia Lee
I am having a similar issue… have been using this app for a while and it’s been working great recently I have been getting emails saying my cash appears is negative however I am not using the card… I will then have to add money to satisfy they negative balance in order to send money out to my children… after this last negative balance (it’s been 3) I reached out to someone who gave me a explanation of two transactions that were put on hold back in November. How is this possible when 1.You can only use the money one the card 2. I have went back over all transactions on the two dates that they gave me and they were paid on that day and 3. How do you explain the 3rd negative balance or the fact that not only did you take my money on those days but I had to satisfy those negatives in order to use the damn card …
Robenson Charles
Ive sent 20$ twice and both didn’t receive the money, now 40$ was withdrawed Frm my account, and I don’t know where my money has gone. Its not in the cash card because they cashed out, and they don’t see it in their banks so I don’t know where my money is but I want it back
Elle Stevens
Cash App is literally just HORRIBLE, I went to publix to get a money order for $500 the card was declined and for some reason and I have the receipt to prove it was declined and but the funds were still taken from my account. Needed that money to pay rent but cash app customer service keeps telling me to talk to publix. Even after showing them the receipt saying the transaction was declined! I’ve spoken to the head of accounting of Publix who stated it is impossible for them to process a transaction without an approval code which they never received from cash app. Now im facing eviction of my home. I will be filing a claim with BBB asap. They are toying with peoples lives and well being And have the slowest most unreliable customer service
Kenya
Currently having the same issue. I submitted a news tip; and media has contacted me. Also, Me and the other party involved has submitted to the BBB. I think you should, too. If you post on the Square website, they have your posts removed within minutes.
julio funes
ok so im writing a negative on cash app today because im very disappointed in their help.
a friend told me about this app and at the beginning i thought it was pretty cool and i started using it often. my first disappointment started when my wife used the card to pump gas at a kroger gas station; she pumped 20 dollars and the card charged the balance 125. I contacted kroger about it and they told me that it was just a preauthorization thing and the difference should go back within 10 days. i messaged cash app and they didnt help me and the money never went back!!
then last week i had a balance in the app and a friend borrow 340 dollars from me and the amount came out of my cash app balance but it also came out of my bank account. and i emailed cash app and they are not helping me with it. theyre saying it only came out once out of my bank account because i didnt have enough balance which is not true. im just gonna wait to see what my bank says after the dispute and ill be canceling the app. i do not recommend it!!!
Kathy
How did the dispute procedure work?
Charlie Hartman
I paid for a hotel reservation with my Square Cash Card on 10/19/17 and canceled it less than 5 minutes later. The hotel manager said that she could cancel the transaction, and I would get my money back immediately — no hold or waiting time. It is now 10 days later, and there is still no money on my Cash Card. The hotel has said repeatedly that they do not have the money, and there is no hold on it. They referred me to my “bank.” I have emailed Square Cash more than once, and the responses have been slow and have provided no help. They just refer me back to the hotel. The hotel manager has offered to talk with Square Cash and get everything straightened out, but Square Cash won’t do that. The hotel provided me a release number and an email verifying that they do not have my money and are not going to take any of my money. I sent that information to Square Cash, and several days later I received a reply email from Square Cash saying they couldn’t see any information from the hotel in my email. They said to send it again (the info from the hotel is right there in my email, as well as in the reply they sent me) and they will “escalate it to the appropriate team.” Does anyone know who to contact about this seemingly illegal behavior from Square Cash? Is there an agency that handles complaints like this?
Kabreel M.
I am dealing with the EXACT same thing! I booked on 06/14/2019 and it is now 06/26/2019. This is ridiculous! I will never book another hotel with my CashCard ever. There has to be an easier process for getting my money back. Did your issue get resolved? Did you take any additional steps?
This post will help: How to Make Your Payment Processor Release Your Money
-Phillip
Sonny
Basically cash app is a fraud, I’ve been trying to get a hold of them for days and telling them I’ve been hacked and someone took my money from my bank and so I made a new account and called my bank to cancel my debit card cause my money been pulled out, so they emailed me saying they will cancel my account and I can’t use it anyone, geez thank you for trying to explain what happened, go ahead and cancel my account, I’ll get my money back any ways, we will see how many people I can tell this, I have emails to prove it,
Kathy
How did you receive your money back? I’m in the same boat. I just contacted BOA
Amanda Ashley Hurd
We were getting to send someone $140. My husband made a square cash account, put $200 in it. They were supposed to take $140 out of the 200 and send it. Instead, they sent the 200 to someone else, and then took $140 more out of our bank and sent it to the right person. They told my bank that my husband sent the $200 from his sc account to his sc account. But we have receipts and emails that say different.
Sonny
Hey they took my money too and cancel my account
Martine
They took$300.00 out of my account they said I sent it to my daughter which I ne’er did my daughters bank never received it and my account was never credited. The worst company ever.
Keith
Was using for the last few years. All of a sudden could not send or receive money. Sent email to their support and got a generic response 7 days later saying they deactivated my account for no reason. Thank God I didn’t have money in my account. Beware of this a app.
Sonny
They did this to me, I had money and they deactivated my account, fraud
Sushma
CashApp is horrible and worst service. Please don prefer this app.I have transferred money to my friend account, He got message saying money received but he couldn’t able to cashout nor he is not able to refund.
We have reached customer care but there is no response from there.
Worst service & worst app.They are doing all frauds with people money.
Huleo Evans
The Cash App is bad and customer support is worse. they have the competence of a 5th grader. The solution is for them to block your payment processing and/ or refund your clients instead of helping you. They are not the worst but definitely one of the worst. Do not use as a primary method of payment for personal use and definitely not for business
Linda Garcia
These people suck and have no way of contacting them. I needed to send money to someone who is struggling and they said they will get back to me in three business days I will not every use them again.
Elizabeth C.
No way to speak to customer service other than though email. Tried to get a refund after reporting a fraudulent account and spent a month jumping through hoops. My bank even said that Square Cash wouldn’t work with them to rectify the situation. I had to open 2 claims and the second “support” person stopped responding to me after 1 day. I finally filed a BBB complaint and *poof!* response from the same person, saying I’m getting my refund.
Kathy
I’m in the same boat with a few random charges? What did the bank say or should I just go straight to the BBB
Tiarra
How do you file a bbb complaint? I’m currently going through the same thing
Shane J
NEVER use Square Cash app to pay for goods from someone you don’t know. Unlike PayPal and others, Square will not reverse the transaction if the other person does not deliver the product. They just say, “you authorized the payment” and you’re done. I have deleted this app and will NEVER use it again.
Elizabeth C.
I knew better, but did it for the convenience. From now on, it’s only PayPal for me.
Yvonne wuamett
Was sent $170 entered debit card # sent it + entered bank account . Nothing came Repeated attempts to contact Square Cash failed was given a customer # spoke with someone who said it was a different department and he would forward my inquiry, nothing sent now I can’t get a customer # I’m directed to support on the website this is really shocking.
This company needs to be investigated ,many many reviews accusing them of appalling customer service and theft and interestingly enough the text I got from my son saying he sent me the money has disappeared.
Bweela Steptoe
DON’T UES CASH APP!!! Look what happened to my daughter! On June 22,2017 I contacted Square Cash to inform you that I mistakenly sent the wrong person $350. At that time I was informed by Square Cash that I needed to speak to my bank. My bank filed a dispute and refunded the $350 back to my account. Now three months later my bank is telling me that Square Cash is disputing this transaction and has taken $350 of my money for this person I do not know! On my birthday week! I’m a college student and all of my birthday money was taken out of my account by Square Cash App
After sending multiple emails and attempting to call Square Cash several times on a number and code system that doesn’t work at all, money was taken out of my account again! I honestly would just like my money back! This issue needs to be resolved ASAP!
It was also said that services were provided, but I had no such services, nor has this person ever contacted me – even after I had attempted to contact her several times in order to explain my situation then when I attempted to get my money back in June.
I’ve filed a dispute with my bank. I’ve made several attempts to no avail to call your customer help line and use a code system that doesn’t work! If this matter can not be resolved with in the next 24 hours. I will have no other choice but to file a complaint with the Better Business Bureau. Your customer service is deplorable! How can you handle people’s money and not even has the decency to speak to them?!? This has been a great inconvenience to say the least. I will continue to post this message all over social media until I get my money back! #fraud #thief #dishonest #steeling #steel #justice #neveragain #discusting #ripoff #ripoffs #discustingcompany #scammer #scam #scammers
Shane J
Completely agree. Square is a terrible app with no safety mechanisms to protect you. Use PayPal.
Landerson
I agree with everything you said regarding this company. Their entire customer service system appears to be a fraud. I tried to send my daughter $250 and it failed. Via the app the company said the money was refunded but IT HASN’T! No customer code, no response to emails, no phone service – it’s a rip off shop!
A.R.B.
DO NOT USE THIS APP
My friend is in an emergency situation across the country and we figured Square Cash app would be a quick way (like Venmo or Zelle) for me to send him the cash quick. All went well until he tried to withdraw to his bank account. He selected the “Instant” withdraw option and paid 1% but the transfer has been “pending” for hours now.
I was actually contacted within an hour by Square customer service via email but he said that some transfers subject to review and that we might have to wait until Monday for him to be able to withdraw…it’s freakin’ Saturday. My friend cannot wait that long.
This is theft. NOWHERE did it say beforehand that my friend might not be able to withdraw funds instantly as advertised. Had we know this, we simply would not have used this service.
Jaime
Squart cash SUCKS!!!! They screw you over and respond only by email with no damn real explanation.
April D Hardiek
I would not recommend using the service in an emergency situation. It has been such a hassle that I would not recommend using the service at all if you have another option available. You have to pay with a debit or credit card and they take the money immediately out of your account but then they hold on to it for up to two to three days. It’s ridiculous. The transactions stay pending about everytime I use it now and it doesn’t matter if I’m sending or receiving it. If I’m the sender, the recipient has to wait. if I’m the recipient, i have to wait. This is not the most reliable way to send or receive money, even though they advertise it like it is.
Nina
I will never use this Cash appt they keep wanting more and more information they lost my money There customer service is called Mary no phone number no address I will do my research before I ever do anything like this again beware do not do it …They are SCAMMING YOU…..
Andre
I made the mistake of sending $1000 to the wrong recipient. When I contacted my bank to inform them of my error, they told me there was nothing they could do, and that i should contact Square Cash. I contracted SC and they told me I needed to contact Vantiv bank who is in charge of my debit card. I filed a claim via Vantiv but was denied due to merchant(Square Cash)responsibility. Now I’m being told to seek legal advice and go after that individual legally because SC is saying I was the one who made the mistake. The unintended recipient refused to return my $1000. I deleted this app immediately!
Len Irving
The Cash App is not safe at all!
My account has been hacked and all my bank information is being tampered with. I’ve been trying to contact support and there is no phone number to assist me.
Kathy
Same issue here. Did the bank help?
Robert Schock
Square cash is currently offering a $5 referral for signing up through a referral. Both parties included in the referral receives $5. Square cash does not honor their promotion. Customer service is slow to respond. As far as sending and receiving money s concerned, this is an awesome app.
Kathy Hynes
I will never use this again. I could not get cash out. After 3 days i asked for refund to client and it will take another 4 days. There is absolutely no customer support other then a generic email. TGE WORST.
Meekz
My account was deactivated for no reason… I reported and my changed my debit card due to a gas pump accident where someone got access to my card by me paying at the pump… so I did the lawful thing and went to my bank for a new card which they were the ones letting me know of the account fraud… so I assumed cash app deemed me a high risk account even with a new card and decided to deactivate my account which is not even my fault… But still I was punished for using a app that I transfer funds to family n friends because we live in different states all legit fund never anything that cost the app any problems… So I rate this way because it is the worst thing u can do to a person who is completely innocent and a victim but still take away like enough hasn’t already been taken just isn’t fair…
Willard Dulanya
This is a sorry app. Their supposedly support center is a joke. A family member sent me money, unfortunately the transaction was duplicated. I cancelled the second payment but the system drafted money out of the payor’s account. To this day, (5 months later and still counting) they have not refunded the extra funds that were drafted.
carlos jimenez
lost $1400 cause square refund the money to customer and the money was not received by the customer so square keep it please be aware this people are fraud and they don’t respond to any claims they told me they don’t have customer service
Monika Truesdale
i never recieved my card everytime i call the support number it sends you to voicemail i even emailed them 2 times i ordered my card on july 3 2017 and got comformation it was on its way it is now about to be a whole month and still no card
Matthew Brennan
Square Cash are crooks, they deducted $40 from my account with no authorization from me, when i tried to call them for support they said i am not eligible for call support, so i emailed them and they pretty much are just giving me the run around and not refunding my money.
What a joke this company is.
Kaye
They have taken money from me too we all need to get together and find a way to bring this company down
Debra
If I find out this is a scam as a matter of fact I’m getting in touch with the better business bureau ASAP. My son haven’t received his money yet and everything has to be done on line. No legit phone number what kind of mess it that then they send you a code that’s not valid. So that mean that someone is doing something.
Naomi Diaz
They took $40.00 from my acct. yesterday and I have no idea how…I used my card at a Goodwill store and no where else..wth?? It was sent to someone (I have the name) in California..I need it back….$40.00 may not seem like much to some, but that was grocery money for us.
Cherrelle
DO NOT USE THIS APP.
I will never use this lousy app service again. I was skeptical using this app after reading the reviews and I should have listened to my gut. It has been 4 business days & I still have not received my $90.20. I emailed customer support on business day 1 & was told that it would take 1-3 business days… I feel lied to & robbed.
Venmo is much quicker & they don’t charge you a point less 1% charge to instantly deposit your money.
Amanda Mumford
I am missing $400 that was deposited into my account. There has been no response after 1 week from support.
Chipfromct
Avoid! Plenty of other alternatives
Very poor for purchases if there are problems with the seller or goods.
No way to trace or recover funds. Their response? “Contact your bank”. They provide zero support or recovery.
No phone number to call.
If anything goes wrong, like a wrong email address, you’re out of options. With so many other alternatives, you can find better, more secure apps.
Shirley Dunbar
I used this app to send my daughter money. The money left my back and never reached her account. There was no contact phone number. We checked both banks. My money just disappeared. How did it leave my account and just disappear into thin air?!
Yvonne wuamett
Same thing happened to me
Carlos V. Rivera
I cannot understand why if I lived in Japan Australia or any other place in the world I can use Square Cash but living in a US territory like Puerto Rico being a US citizen I cannot use this app to pay.
I can use PayPal,Amazon and Mysynchrony toI pay with no problem why is it that we can’t use this app.
Worthless app
Eustance
I am begining to think this is a polite scam i have been using the app but i dont understand how they dont have a customer service number and even if u find one u have to go through stress and will still not reach them . i am bitter because i made a transaction on saturday July 8th 2017 of 100 dollars and cancelled it. I sent them an email for my refund the send me a reply saying someone will get to me shortly by email up till now as i am writing this there have been no response. I have sent more than 3 emails they keep sending me same message. If anyone is using this and makes a mistake no one will attend to u. People be careful because they dont have any direct customer service contact.
Shakeel hargett
I use this cash app card at the gas station it took 100 dollars from me. And tried to do it again but it was no funds to cover the whole 100 dollars the second time. They don’t have a phone number and I can’t get a email back!
C.Tubbs
Omg! The exact same thing happened to me! Still trying to get this issue resolved. Needless to say, I’m pissed
Venita Davis
Happened to me twice at two different pumps. They took a total of 180 dollars from me. My password won’t work and they won’t send an email to reset, so I can’t call them. I emailed them and no response whatsoever. Glad I found out before they would have taken me to the Cleaners. What Wack App!
Marina
I have been using this app for a year. And in the beginning it was a good app, but today I made transfer to my sister and my sister canceled transfer in five minutes. But Cash app took my money from my account and promised me to refund it back on Tuesday!!! I sent them email and see what kind respond I got!!!
“Thanks for reaching out to us. When a Square Cash transaction is refunded, the full payment amount is deposited back into your account within 1-3 business days. Unfortunately, refunds cannot be sent instantly. This is an automated process and cannot be expedited.”
I won’t recommended you using this app!!! Such a fraud!!!
Vemno is a great app to transfer money without any fee!!
David
PREDATORY PAYMENT PROCESSING COMPANY…
I Had An Account For 3 Months.
I Processed 40 Transactions And I Had:
0 Charge backs
0 Disputes
Unprovoked Square cash Froze My Account, They Withheld 6000 From Me.,
Square Than Immediately Blocked My Phone Number From Phone Support.,
Square Asked Me To Provide Receipts For The Transactions Along With Some Other Information.,
I’ve Been Selling In Vitro Plant Cultures, Supplies, Hormones exc, For 8 Years, 100% Legit.
I Sent In Everything In As Requested With Signed Receipts & My Customers Contact Information.
WITH LITTLE REVIEW SQUARE DEACTIVATED MY ACCOUNT & WOULD NOT RELEASE MY FUNDS,
ALL Of My Customers Are Returning & Have Been With Me For A While. So I Decided I’d Refund Them & Ask Them To Resend The Payment Using A Different Method.,
SQUARE CASH DID NOT USE MY CASH BALANCE (The Money They Stole From Me) FOR THE REFUNDS, THEY PULLED THE MONEY FROM MY LINKED BANK ACCOUNT…
I Still Have A 1000 Balance It’s Been Over 90 Days & They Will Not Release My Funds.,
I’m Sure That When Most People Like Myself See Square Cashes Fancy App We Perceive Them To Be Industry Leaders.
There A Handful Of Understaffed Slimy Crooks, That Prey On US Hard Working People Trying To Earn A Living.
They Also Have A Clause In There Privacy Policy Stating That There Jurisdiction Is In San Francisco California.,So You Can’t Even Take Them To Small Claims Court,Unless You Go To California, Which Is Unjust,
I CAN’T WAIT UNTIL APPLEPAY P2P IS RELEASE & THESE CROOKS GO OUT OF BUSINESS OVERNIGHT…
Stellan
Going though same. Do you have phone support number? Can’t find. Thank you
Marie
July 1st 2017, I send $300.00 to my friend for catering service she could not cash money she refunded the money. it shows $300.00 refunded on my Cash App but there is no way to retrieve money. What is going on? Is this a scam?
DYSHAUN
It’s currently July 4th weekend and I have $450 missing that was sent to family but not deposited. The money is no longer in my account nor in the account of the person I sent to. Cash App provides no phone number and DOES NOT RESPOND to emails. They’re auto responses simply say to just wait but that is completely unsatisfactory.
C
Terrible, just terrible. The money I was sent was deposited to my cash app and I have no option or idea how to cash it out. I have tried all options but still nothing. To make matters worse, they have no customer service number to call. When I called Square Inc, which owns it, they tell me they have nothing to do with cash app. very annoying and frustrating. Cash app, please fix this..
Deborah
I sent someone 300.00 not knowing that they had changed phones numbers and user name. I have been reading the comments and I would hate to think that I am out of 300.00. At first they did contact me by email but then it stopped. I don’t know if it’s under investigation or what. I would love to know what’s going on but by the looks of things I may be out of 300.00.
Andrea Johnson
This is the phone number that I got from my bank for them…855-700-6000
Kenya Smith
and what’s even funnier is the number doesn’t work.. and with your customer code, they still tell you to await an email from customer support. Who always sends automated responses or say you need information from your bank. When given the information they still do no reply and while talking with the bank they cannot even see the transaction, Square never refunded it. Customer Support is terrible, Square cash is horrible, SQUARE itself should be ashamed of taking peoples hard earned money. My advice is to submit to BBB, get your lawyers, media involved. Do no sit back while they “act” as if they do not know where the funds are
Autumn Smith
My phone number was switched in which I could not access my account anymore so 180 dollars is in there that I cannot receive you cannot contact nobody there is nobody to contact I believe this is a scam
William T Cadden
We did not receive oir cash from a friend. The app shows that it was transferred to our account. I understand that things happen, maybe I even set something up wrong but they will not respond to my repeated requests for help. That is my real issue is that they got my money and don’t care that I didn’t. Customer service is literally NON EXISTENT. I will not use this app again because I lost money!
mickey
THIEVES!!!! $195 has vanished and they will not respond to emails. Of course, they offer up no phone numbers. Horrible customer service and just plain crooks
Suave
Horrible . I sent money to a friend 2 days ago and she still has yet to receive it. I can’t cancel the payment and the stupid app does NOT have a customer support number. Possibly the worst app ever made.
Rori
Terrible customer service. I sent money to the wrong person (same name as who I was trying to send it to), and they would not help me at all. Then the person that got my money by mistake tried to request money from me! The app did not allow me to block him or contact him. Deleting the app, won’t use them again.
Andrea Johnson
I sent $1000 to the wrong person yesterday. I tried to cancel after noticing my error but there were no options to cancel. I sent that same individual a request for $1000 and she still has not responded. It show “pending” so I’m assuming that she has no intention of refunding me. When I called my bank they said there is nothing that they can do. Called them back again this morning, and said “there must be something that the bank can do”. I even threatened to close my account. That’s when the story changed from “we can’t do anything, to yes we can do something. We can press charges and she will be arrested on felony charges.” And yes, I will see to it that this individual is prosecuted.
Andrea Johnson
If the person refuses to return you money. You can have your bank or credit card people go after them. I made the mistake of sending $1000. to the wrong person. I sent her a request for the same about but she still has not responded. It just shows pending. I called my bank and they said that if she doesn’t repay if refund my $1000 then they would go after her by pressing charges and getting her arrested on felony charges.
Einorra
What has happened now? Has she refunded your money?
Andrea Johnson
No, she has not returned the money. I sent her a request via the Square Cash app and she basically ignored it. I also sent a text message and she did not respond. I did call my debit card company and filed a dispute/claim through them. I don’t know what is going to happen as far as them refunding the money. I’m hoping that they will press charges against her and have her arrested.
Teresa Dufour
Horrible customer service!!! When offering this kind of service, you need to have a process in place with situations that are concerning our money!!!! I have had one reply back and have emailed numerous times in the last 2 weeks!!!! I did not realize I had an old account with a phone number but is no longer available… I will own that, however this can’t be a first time and my account on file with that number no longer exists!!!!!! This should automatically bounce back to the sender, instead of money sitting in limbo!!!! The only response I have received….”you have two accounts, just check into your old account using your phone number or email” my email is the same as my present account but the account is keyed into a phone number that I no longer have, not to mention my bank Number with this account no longer exists. I cannot retrieve a code from a phone number I know longer have!!!!!!! NOBODY has replied since I have asked numerous times!!!! SCAM!!!! If it’s not a scam-you would have replied to my emails!!!! DONT SIGN UP for the APP!!!!
Hannah
4 days ago I cashed out $40 into my bank account and I did the 40 cent fee for immediate deposit. I haven’t gotten any of It.. I’m trying to contact someone but that’s almost impossible.
Staci
Yesterday a client sent me square cash.
I only use square up, so how hard can it be….I registered, saw the deposit & wasn’t able to move the money from their app. to my business account or even the virtual “my cash” card. I also received “payment failed” email. When it didn’t transfer into my business account. Spent a couple hours troubleshooting, nothing worked.
I am having to refund the client and collect payment another way.
This app. is NOT WORTH IT!
Veronica Thomas
This company is a disgrace! The customer service is absolutely horrible. I accidentally sent money to the wrong number trying to send it to my friend. When I emailed them about the issue, they completely misunderstood the situation that I clearly explained to them. Finally in the end, after countless emails I sent to them, they told me in other words that I need to talk to my friend. Well if I talk to my friend, it still doesn’t help because she didn’t get the money either you fools! Apparently my money is gone for good. I won’t be using Square Cash anymore and no one else’s should, unless they want to lose a ton of money!
Becky
This app is absolutely horrible. Never use it. It took someone’s money who was supposed to be paying me for 4 days and has still yet to send it back to him. I am appalled, upset, and angry. This app stole my money as of now. I DO NOT recommend.
Shannon Williams
I have had a really bad experience with the Cash App and can not get any help resolving this. I had a customer pay under the wrong tag and they will not resolve this for nothing or help the bank with the dispute.
Sandy
I was scammed out of 190.00 for an online class someone was suppose to be giving and never gave the class and stop answering my text messages and email. I disputed with my bank. And they told my bank because I have them my cc info I authorized the transaction and it was nothing they could do. On top of that they deactivated my account and not the person that actually scammed be for 190.00. Now they wont reply to none of my emails. Worst app EVER!!!
remmy estevez
terrible app i mistakenly put the wrong account number and they dont have a phone to contact and give me the run around i lost 270$
Ayana
Awful app! It never works and delays your money
Qujuan Miller
So I had my father in law send me $100 for food because we have no food and my autistic kids don’t eat everthing , me thinking it would be instantly deposited into my account I used square cash. 6 hours later no funds.. Customer service stop accepting my emails because I keep emailing them. Don’t download and use this app.
Cami
Square Cash App is not a good app to use. After only 14 day of use my account was hacked and I had over $400 in unauthorized purchases. I have been using Facebook messenger app to send money over the past year and it works great and funds are deposited to your account immediately. I recommend FB messenger to send and receive cash. FB is free and immediate.
ShaVonne
This company is horrible. First off I used their service to transfer money from my bank account to another party. I received a text saying that the were refunding money from my account to the other party because the amounts were being disputed by the other parties bank. But get this…the other party is my sister and she never disputed anything with her bank! Better yet, she switched banks months ago. So now my money is floating in the middle of nowhere and I can’t get a hold of anyone in customer service to even see why they took money from my account, especially since now they deactivated my account. I will NEVER use them again and my suggestion is for every one else to do the same!
Mark Zwartz
Similair thing happened to me only it was my daughter. I am out $408.47. No help from CashApp. The money iis floating around somewhere.
ShaVonne
My bank gave me a hard time trying to get the money. I had to deactivate the card associated to my account and go through all types of mangers and fraud specialists to get my money back. The bank couldn’t even get ahold of anyone at square cash to see if there was a breach or if they had been hacked. Your daughter can try disputing with her bank. She will probably have better luck. Good luck, I hope everything works out for you.
Natalie
The app is fine until someone breaks into our account while on vacation and you try to reach the company and can’t because you need a costumer ID number first. I couldn’t get into my email and change my password to log in and get that number. On top of that you cannot talk to anyone on the cash team because they “don’t have a direct line.” No supervisor nothing! I’m still waiting on $850 that was stolen. Sitting around hoping they email me back at some point. If I have an issue with my hard earned money I need assistance immediately!
Miguel
Worst Application Ever, Don’t Use.
It’s Not Safe.
leah
This app is the worst app I have used. I regret ever being referred to this company. Do not do business with them. The only way you can contact these people about your money is through email. Which will take them 2 days to respond to and they still won’t answer your question. If you find a contact number don’t get excited because you’ll need a code that comes to your phone but still wont work. Cash app sucks!
Ms Takela
Square Cash app started off good, but now I’m so frustrated with the entire app. My husband sent my car payment through this app, then my client paid for her service the very next day. However when I go to cash it out a portion of the money my husband sent was gone and the money my client sent was not even there. But it was deducted from her bank account. So where is it!!!!!!I dunt have it!;! I can’t talk with a live customer service person just a request asking to send an email. I’ve sent 3 emails and keep getting the same generic response. I NEED TO KNOW WHERE IS MY CASH!!!!!! RUN QUICK from this app. It’s to much trouble when difficulties arise!!!!
Kelly White
Square Cash is a scam! If you receive a fake product it’s almost impossible to receive your money back. I sent money and received fake merchandise and going through to show the bank I didn’t receive what was I asked for. Scammers are using this app know to deceive the buyer, it works in their favor. DO NOT USE CASH APP!
Russ
I simply wanted to transfer money to a family member. “Refunded.” 855 number does not work unless you give Squarecash a good deal of personal information. This app bites.
Kassandra Hamilton
I’d say that the app was good at first but recently started asking for my soctal security number to receive money which I never put my number in when I made the account so it seems a little fishy, can’t do anything until i put my ssn in…
Denel Andre
What I can do to receive money from my square cash
Richard Lear
My niece wants to pay back the money I loaned her through square cash. I download the app. It doesn’t give me a customer number, so I share square cash with her so she will know I have downloaded it. She asks if the extension on the share is my number. I have no clue! I call customer service. They will only put people with a number through.
Right now, Square Cash SUCKS!
Why is it that companies don’t want to talk to people anymore?
Susan
I don’t have this app, but I did have someone who does have it steal money out of my checking account over the weekend, 02/18/17. How was he (his name supposedly is “David Kelzy” listed after each withdrawal) able to make 3 separate transactions of $500 each (Total $1500) in rapid succession? Fortunately, I check my bank accounts at least once a day, and caught it right away. My bank was able to determine that it had just happened that morning and reversed the transfers. They are now investigating who did the transactions. BEWARE of this app since it looks like anyone who has it can steal money right out of your checking account without your knowledge!
Randall
Very poor UI for using the web browser based app.
1. Trying to register and verify myself. They ask SSN and DOB. I have one of each, but the system says – invalid. How on earth, I don’t know.
– finally adds phone number, email, and a CashTag. I was able to verify myself then.
– No information as to why it was invalid. Just INVALID
– Support center could not even figure out why the error came.
2. Bring to send some cash over. Declined.
– No information as to why it was declined. Just DECLINED.
– Spoort center has no clue why the transaction was declined.
Contacted the Support literally every day. No help. Apparently, the app/website/owners do not pay much attention to user reviews. But, I just had to vent here.
Josh Meyer
Would not recommend. I was at first impressed with the simplicity of the application and the service it provided. Then, I encountered software bugs and their customer service. In attempt to send a payment I was asked to enter my CC CVV number. Unfortunately Square Cash responded with invalid CVV, which was in fact valid. After a couple of failed attempts I pinged their support email address with my issue. Their response? To deactivate my account due to being high risk. Further more, there’s no outlet for resolution. Poor software and thoughtless operational implementation.
Kevin Waterhouse
After formerly being a strong advocate for this program, going so far as getting dozens of friends and colleagues to use it, now Square just randomly decided that my account was ‘high risk’ and shut down my account. You’d think they’d ask for my banking information or my social security number or something, however, they just terminated my account with no chance to recover it. A testament to how idiotic and ineffective their security team is, it took less than 10 minutes to create a new account with a new email address. I can no longer suggest this application to anyone really, however, thanks Square, I’ll gladly send payments through Venmo!!!! I’m sure Paypal appreciates your idiotic business practices. It’ll be nice to use a service that values it’s users and doesn’t penalize users for their inability to combat fraud.
David DNP
Likewise Got Them Lots Of Customers! Thought They Where Great, Don’t Use The Website Version There Thiefs……….
Doyle
This site is a fraud. They took money out of my account on a whim. They were the only merchant. I used them once and then quit because they were not easy to deal with. But, they had my information and they sole money from my account. Had to close all my accounts and file a legal complaint.
Don’t give these people any information. They will take your money!
RWM
I was recently a victim of identity theft and I have been trying to contact Square Cash for weeks to report it and advise them that someone hacked all of my accounts and created an account with them using my name. As many have already noted, customer service phone support is non-existent and a timely resolution via email has not been favorable either. Their security measures lack tremendously, in my opinion. I’m so frustrated!
Colleen Doyle
Stay away from these people. They took $80 out of my account on a whim and they won’t even address it. I had to close my accounts and file a police report.
This allows them to access as much of your money as they want – and they do just that.
No one will talk to you, they just send short messages that lead to more frustration.
THIS SITE IS A FRAUD – BIG TIME
Doug
This app is full of stolen money. The money I’ve sent has never shown up in recipients account even though they received notification of payment! Funds are no where to be found! THEIVES!!!!!
Ray
This App Sucks!!!!
No customer contact number. Basically we give out all or information, take all the risk and when we need any help of any kind, or even to ask a quick question we are on our own. left to push buttons, screw things up as they’ll claim you did..
I will never use any of there product again.
Paula
This app has got to be be thr worst! I have been waitimg for a refund that in writing was to be in my account by Dec 23. Its January 7th and still nothing! I have emailed and emailed and havent gotten any answers. I finally got someone on the line with my customer code and she said all she can do also is email the support team! What BS. So now I am just waiting because apparently it takes 9 to 14 days to get funds back. So being that we had a few holidays and the weekends, I am waiting one more week! There has to be a way to get our money back. This is sad and ridicolous
Im
This app is being used predominately by scammers because the soon as the money is transferred they can get the money and close their phone lines are their accounts and you will never get it back you have to go to your bank or transferring agency to get it back
Fabianna Ruiz
I added this app yesterday. My clients also added it to pay me with the app and it was a nightmare! They took money 2x from one client account and transferred $0 to mine! They also charged me $0.01 for no money…. The other client’s $ also failed to be transferred to my account.. I am very disappointed and will never use it again.
Porsha Vass
I have had two people try to send me money through the app and i cant accept it because i DO NOT have Facebook.
I think this is stupid to have to verify through social media when everyone doesn’t have it.
The App was great before they implemented this.
A Very Upset Customer
HORRIBLE COMPANY AS A WHOLE. Your money is safer in an unlocked, open locker in the gym. Oh, and if you have an issue just forget about it! No one picks up when you call, that is if you can get the appropriate code to enter in order to speak with someone. No one emails you back either. I’ve been waiting for 2 weeks to discuss my $1,250 payment that is… lumming in the abisque. Not appreciate or EXCEPTABLE. I’m closing my accounts TODAY!
Noneya
This has got to be a joke. I used this app for the first time didn’t receive my payment nor did my bank receive it. I work for myself and have children I’ve been put in a serious bind because of this. This is why i have always just trusted cash or check. Do not get the square cash app!!!!!!
Valerie Hayes
Money diverted to ghost account ??? Has anyone been successful in obtaining resolution. $500 disappeared while cashing out to my bank account. I noticed that there is a ghost bank account/card that I did not create in addition to mine in the app. Someone is diverting money transfers in my opinion and Square Cash should be accountable for that.
Julie
The app is horrible. I had a payment cancelled for no reason and have emailed numerous times to address this issue…The issue started on Dec 14th and it is now Dec 26th. I still haven’t resolved the issue and haven’t been paid. It is extremely frustrating to only be able to email with an issue. We are dealing with $ and there should be a live support system. This is ridiculous….I have had numerous issues this is just the most recent one.
Valerie
Have you been successful in obtaining resolution yet? $500 disappeared while cashing out to my bank account. I noticed that there is a ghost bank account/card that I did not create in addition to mine in the app. Someone is diverting money transfers in my opinion and Square Cash should be accountable for that.
Kieth
Really sucks when you conduct business through an app that will literally take back the money that should of been instantly deposited into your bank acct & give it back to your customers , for no reason at all . (several occasions) i’ve been screwed over countless times. Email responses are vague, not helpful at all. Never using this again.
Gina
The Cash app is difficult to understand. The support services are terrible!!! They only commuicate via email. I received an email that my bank denied payment from a customer but when I called my bank they showed that Cash had sent a request for confirmation of account and was approved. Cash still denied to deposit. When I contacted them (not by phone because there is NO phone #) to ask for help with this transaction, before they contacted me, they contacted my customer and the message to her said “for your protection” we refunded your money!! VERY DISAPPOINTED in this app and a tad upset with the so called support services!!
Mr. Marsh
I opened a square cash account yesterday, had $200 sent to it. Linked my debit card and saw the message ‘ your money will be deposited by the end of the day.’
This morning I got a message saying further info is required. I went to see what info and it was the exact same debit linking info I gave yesterday. Came to find out that the transaction didn’t go through to my card /account but was accepted when my wife gave her link info. What that means is if you’re not the primary account holder, you have to do it through the primary holder. Received an email stating ‘your funds will be deposited shortly.’ Instant hasn’t happened, by the end of the day hasn’t happened, and I’m still waiting on shortly!
John Li
SquareCash scammed me $450… They’ve been trying to avoid my complaints for months. Just a horrible company and customer service base in general.
Stick to paypal. Most scammers use SquareCash to rig people. It’s sad.
Valerie Hayes
Have you been successful in obtaining resolution yet? $500 disappeared while cashing out to my bank account. I noticed that there is a ghost bank account/card that I did not create in addition to mine in the app. Someone is diverting money transfers in my opinion and Square Cash should be accountable for that.
Carlos G
Horrible! “Instant” for money sent to me to appear on my cash balance appears to take until the next business day to reflect in the app, which on a Friday evening means waiting until a Monday! I could’ve taken care of this transaction faster and easier any number of other ways. No phone support is available without first having to go through square to sign up for an apparent business account, plus over an hour waiting for a call back from phone support after obtaining my account code.
Email response quotes a policy, “For security reasons, all payments are subject to review and additional processing time – typically no more than one business day.” This fine print is not obtainable anywhere on the app’s supoort pages nor on the website’s support pages. Clearly keeping funds overnight from personal transactions hints they are making money off the interest earned, which wouldn’t be a problem had they not promised instant. Furthermore, a second e-mail response confirms I have a Square Cash account and indicates “their support team communicates via email. “; so don’t bother trying to get someone on the phone.
If you’re doing a favor for someone, and you want to take advantage of this app with the virtual card it offers, don’t waste your time and find another way. This app is a lure, does not promise what is states, and will give you a headache on anything time-sensitive. If there is no sense of urgency, you minus well mail a check. Thank you, Square Cash App, for a complete waste of my time!!!
kate criswell
This app stinks – do not use! I sent money and can’t locate it and there is no one to talk to and the self help is just not helpful. Avoid.
Concerned parent
So I just caught my son using this app. Apparently he took money from his grandmothers account with out her knowing. Actually Chase bank fraud department discovered the unusual transactions and called her. My question is how can this happen. She didn’t approve of the transaction.. What should I do? If she didn’t approve it how did the money get removed?
Ollie Guerrero
Very disappointed in this service. You can’t reach anyone for help. I have $300 missing and can’t reach the company. I would never trust them with my money again. Throwing my whole day off.
Valerie Hayes
Have you been successful in obtaining resolution yet? $500 disappeared while cashing out to my bank account. I noticed that there is a ghost bank account/card that I did not create in addition to mine in the app. Someone is diverting money transfers in my opinion and Square Cash should be accountable for that.
Dr. Heather Stein
Although SquareCash’s website advertises live phone support, this is a lie. Furthermore, the “customer service agent” responding to my query completely ignores the information in the email and, instead, offers what appears to be copy-paste responses from the Support FAQ. I had hoped that SquareCash would be an alternative to Paypal, but clearly it’s not. I can’t resolve a problem with a canned response of “the most likely issue.” I can only resolve the ACTUAL problem. Steer clear of this service.
Adrianne
I have been trying for a week now to have my money in my cash account deposited into my bank account and it keeps getting declined. I have been going back and forth between my bank and Square Cash trying to resolve this issue and get my money but it has become a game of monkey in the middle with square cash saying there is a block on my bank account preventing the money from being deposited and my bank telling me that there are no blocks on my account and that there is no reason the money shouldn’t be going through. If this doesn’t get resolved as soon as possible I will take legal action and sue them for fraud.
Kimberly
Please let me know what you were able to figure out because I’m having the same issue with $331 locked into my cash app and can’t put it into my bank I want to call the police also
Yomi
I used to really like Cash App.. until it started asking for my SSN in order to accept the deposits that were being sent to me. I will NOT put in my SSN, therefore, I am unable to sent or accept cash via the app.
Fernandez
On more than one occasion has money sent through Square Cash been lost for days. The reason may be my bank (HSBC, which does not like Square Cash. Why? Not secure?) … Anyway, support for the app is subpar and sometimes takes several days to get a response.
Unacceptable when money is involved.
Saundra Hoyle
I used the cash app about theee times and my card number has been compromised twice !! Here recently I had a brand new card never used had it activated and the next day my nimber was compromised !!!! I won’t be using this app anymore !!!!
John Li
SquareCash actually scammed me $440 by cancelling a payment between the buyer and I. After the buyer got my product, he stopped replying to me because SquareCash cancelled the payment for no reason.
Their customer support is also atrocious. Allow this product at all cost.
Mrs Goldston
If this app promotes send cash free.why am I being charged 10% to receive my deposits instantly.If I choose to have a standard deposit it takes two days to actually deposit in my account. I was really loving this app until this started happening. Now I’m not so sure if all its cracked up to be
sonny
has anyone been able to get their money back, and if so please share how
Jason Smith
AVOID AVOID, AVOID this company if its the last thing you do. As several others have mentioned here they have the absolute worst customer service. My account stopped working and it took them almost two months after several attempts to even respond to me. What do they say? We are closing your account due to our belief you violated the TOS and are going to reverse your completed transactions. I did NOTHING that violated their TOS and they also said due to security reasons we cannot let you know why. This company is a complete and utter joke. I regret ever getting involved with them and will be sure to spread the word to use PayPal or any other alternative over them. DO NOT even think about using Square for anything.
Possible Upstart
Was this a private account or business account? We were thing of possibly using Sq. for a business outreach idea? and all I have read have not stated weather it is or is not for business, plz advise-thanxz for your time
Sonny
I absolutely agree. I have been trying to get funds transferred to my bank account for weeks. I sent numerous email, which is the only way to contact them, and have received no responses. DO NOT USE SQUARE CASH
Travis Franklin
I Totally agree Response time is to Slow and Square Cash has No Customer Service Phone Number. Had to Refund money to customers because for some reason the money Never showed up in any of my accounts
Shannon
Did you do the refund through square? And then process the payment in a different way?
Hamid S.
Horrible app. I tried using it just a few days ago, the first “pay” of $100 went OK then the next one keeps saying exceeded $2500 weekly limit. BS. I have only Sent $100. NO CUSTOMER SUPPORT AT ALL. Deleting the app until these bozos get their act together.
Henry
I a business visitor from Africa but I run a bank account here in the USA. I have successfully done only 4 transactions with the square cash, to the total of about $300 only. My 5th transaction was rejected and the system keep asking my ssn to complete the transaction. As a business visitor, I don’t have an ssn so what am I supposed to do? I requested to provide ssn when opening my account so why now?
I have searched for a contact number to get help but they keep asking me to insert a code. Which code are they talking about?
Gc
Worst app ever. Just tried to decline a request for $1000 from someone I didn’t know and the money was sent instead. No actual way to stop the money or get it back. STAY AWAY
Concerned parent
Can you share what the email looks like to accept of decline money. My son has bee using this app and it seems to be breaking the law in my opinion. So should I assume that he can open a fake email account to pass money through?
Landon
I’ve used square cash twice. The first time, all went well. The second time however, $250 was lost transferring from myself to my wife. Square has made no efforts to reclaim the funds and worse they will not supply a phone number to call. DO NOT USE THIS APP! When selecting an app that has access to your $, be sure they have a support Center in country that you can call!
Cynthia
Do not use! If you sent money and it doesn’t arrive Good luck! You can not get through to customer service. Ever! American Express is now disputing the transaction.
ME
I’m in the same boat right now, AND it’s very frustrating.
Deven Collins
Horrible customer service. Square debited my checking on 7/26 for 75.00 and said it was for a cancelled/ refunded transaction from 3/4/16. I called my friend and asked if they had requested it and they said no. They never received the money either. Square disputed told me they spoke with their bank and they found in their favor blah, blah, blah total BS, never happened. My friend never received the money, I spoke with their bank and my 75.00 is in the wind somewhere. So shady……
Tia
Wow the same exact thing happened to me for the same amount. And they swear the money was received. Now my money is just in fucking thin air. This is bullshit.
Joe
What’s the contact number u used cause I have the same problem
David
This is the worst company I’ve ever dealt with. There is zero customer service!! I used it twice to sell people tickets, cash.me notified me that the payment was successful and that the fund would appear shortly. So since on my end it said payment was successful I sent the tickets to the people. The next day I get a message from cash.me and it says payment failed. I contacted cash.me and there was no response! So i’m out over $2,000 in tickets! DO NOT USE THIS COMPANY!!!!
ricardo
square and all there related products are BAD!!
I used square for my company.
And got one day a customer, who bought a lot with his credit card. he showed me his valid ID and so on.
I follewed every procedure.. and now square thinks and believes its a stolen credit card. And will not pay out my earnings.
So based on what they believe and think. they make people who have there own company loose there money due the fact. what if a new customer comes in.. and pays also with a credit card.. Again buy merchandise and bye money and bye sold merchandise..
I STRONGLY ADVISE PEOPLE NOT TO TAKE SQUARE OR ANY OF THERE RELATED PRODUCTS.
bECAUSE THEY HANDLE WITH THERE OWN THINKING AND BELIEVE WAYS..
and dont give a damn how that affects business owners
Due the fact of square there thinking ways and believe system.
I lost over 2k on merchandise and not received one penny. so double loss
catherine scott
I had closed my bank that was hooked up cashmecash and 2 weeks later my ex sent me money to cash me. The bank has no record of seeing this and said they would have rejected it. Cash me insists that the transaction went through. I cannot access the money and do not know where it is almost 2 months later.
Vanessa Bello
I’m reporting this case of a 500.00 payment a friend sent to me that I never received to The Better Business Bureau. “Square Cash”, “square Inc” whoever you are, you have stolen my money and his. You are crooks.
Ivey Casey
I have used Square Cash flawlessly for over a year. No problems receiving money at all. I was sent a payment of $450 today, and it is nowhere to be found. The app tells me it is in my Cash Drawer, but I specifically requested it be sent to my bank instantly. I even received a $50 payment earlier today, that went straight to my bank. My Cash drawer is showing $0 and the $450 is floating around somewhere. Does anyone know an email, or phone number. That is a lot of money to be just lost.
Angry Money
LOL, this is crazy, I’m having the same issue for the same amount of money. Thought this would a quick way to transfer money accounts really quickly. App says money will be in cash drawer shortly, that was hours ago. My $450 is floating in virtual world now. I wish I had seen all these reviews before even starting with this product. No customer server to speak to.
Question
Did you ever get your money? I’m having the issue now.
KeKe
had the same issue. contacted by support and apparently i have 3 different accounts 1 with my phone and 2 with 2 separate email address. All 3 belong to me. Don’t know how all 3 got set up but anyway. Support contacted me and informed me which account the money was in. Logged in using that account and low and behold that’s where the money was waiting on me to cash out..
Hubert griffin
I sent $600. to an account that was never activated…..a week ago Square cash indicated monies will be refunded. I need a customer service contact number to resolve this. otherwise I have to report this as fraud ….
Jimmy
I’m having the same problem, I just need my money back and close this account.
Laura
A friend sent me 300 dollars, and when I cashed it out, it simply disappeared and was never deposited into my account! I have been contacting their email customer service for days to no avail. I am furious with this company–it’s like they stole from me!
Pat Mouen
They did the same with me. I transferred $400. The amount came out of my account and never went to the person. i accidentally sent another $400 and they got it that time. However I requested $400 and never got it so I canceled the request and it took the $400 from the other person. So now cash app made $800 from us. Also I can’t get anyone to contact me. I want to report the company and I don’t know who to report them too.
Deven Collins
Federal Trade Commission but they can’t help get your money back….I reported them. Also check with your state banking regulators to file a complaint or credit card company :(
Yaw
***DO NOT USE THIS APP ***
This is a horrible APP and I strongly warn users to avoid sending money using this APP. How can SQURECASH operate without a dedicated customer support?
They make it so difficult to talk to a live person. I sent $400.0 to pay for some transaction and the amount was debited right away from my bank however, I got a message that the amount has been refunded for no reason. I checked my bank account and there is no money. This is the first time using this APP.
kellie turner
DO NOT USE. This app definitely has the worst customer service ever. You cannot get in contact with anyone, only email… and even then it’s a very slow response.
I had a man cash me $900 for tickets I was selling, I made sure it was in my bank account before giving him the tickets. Well he filed a dispute and cash gave him all his money back.
They didn’t contact me to tell me, didn’t email me, NOTHING. They just took it out of my bank account and gave him all his money back. So essentially, Cash let him take all his money back. I don’t get how that’s even legal, for an app to take all your money out of your account without warning or questioning.
They are telling me, over email by the way, that because they already gave him his money back….they can’t do anything.
Soooo they stole $900 from me and now I have to go to the police.
pt
what was the out come ??? this just happened to me??? recourse
Sumanth pusapati
Hi i send money to someone by mistake now how can i get that refund back anyone please help me. with the solution.
Jessica
Mom sent me $150 to help with daycare. Square took it out of her account on the 14th. Told us both it was successful and would be in my bank within 2 days. Then later, oops, now it says it failed. But it was for sure withdrawn, for sure hasn’t showed up in my account, and I for sure still owe my (now irate) babysitter.
Dominique
Did you find out what happened? I’m having the same issue
KM
DO NOT USE!!! THEY HAVE THE WORST CUSTOMER SERVICE–EVER!
NO ability to contact a human, NO ability to get resolution.
After sending payments successfully 2 times to the same people–they were made to jump through hoops and felt they were being scammed when asked for their social security numbers..so they declined to register.
Then others who put in their correct numbers were told their ID couldn’t be verified!!! OMG.
Additionally, the sign up process is never consistent..the information says ‘just put in your debit card number” but that is NEVER enough–because square has a VERY POOR technology structure that can’t process in real time.
These folks are a disaster..very poor software.and they are ARROGANT as hell. They think they are cool and hip and wonderful–but guess what..they lost my business and everyone I know business–including my square register business.
Adios problems
A'Ryann
A’Ryann here: square cash is a peice of sh*****! They’ve owed me over $300 since March! I’m suing them! They don’t answer your calls! Lie about customer codes! And steal your money! RUN RUN RUN!!!! I hope those jerks see my review because will be seeing my lawyer!
Myrecia
If your lawyer is interested in a class action suit.. I’m down
Darryl Gale
DO NOT USE IT!!! I sent $500 on a Thursday morning. It is now 9:30pm Monday night. We were told they’d receive the money on Monday, then Monday evening but they don’t have it.
jd
very disappointed at Customer Service for SquareCash…previously I have been telling many people to use it….but the first problem i encounter (even though it was a stupid mistake from my part), need help but no where to be found. after much research, sounds like people are having the same issues with them. extremely disappointed. most likely will not recommend to others anymore
Thelma King
I have a personal account, so it should be free. It has been up until the last two transactions in which they took out the 2.75% that is supposed to be reserved for businesses. There is no phone number to be found anywhere to contact them. Just have to hope they respond to your email.
Thelma King
They responded (via email) and cleared up the matter within 48 hours.
Steven
The service is horrible, it takes forever to get a response, and usually the response simply says someone else will contact you. I was advised over a week ago that I would receive a refund and to date it has not been done. There is no accountability, and no clear point of contact for anything.
Ramya
Some one please help me ..my friend deposited 1900 from
Her account and transaction failed due to security reasons and saying money will be deposited back till now there is no money reflecting in bank account or neither processing ..please help me with some solution ..we are panicked ..any customer support to contact
KB
Try this: help@help-messaging.www.cardpaymentoptions.com/square_com
They actually helped me and solved my problem. But I had to go through a lot of hoops to get this person to help me. I don’t use Square Cash anymore. I don’t trust it.
Awa
they dont respond at mails coming on that email address
Shannon Zwaan
I have used Square Cash in the past with no problem. This most recent attempt to send money found the money missing from my acct but not going to the recipient. It is impossible to get help from them. The codes they send do not work when I try to contact by phone. The password I set up does not work. I will never use them again. I will try to resolve this issue through my Schwab Brokerage acct where the money was deducted. It should not be this hard to get help.
yishay Kadosh
Worst app ever dont use it I have a peraonal acount and they always changing me 1.5% and I never received the $5 they claim to gove for inviting friends they just dont send them the link with text and there is no customerservise
Scamm app
Mostakim
Never use Square Cash !! My payment to my friend was expired and it was supposed to be refunded to my account. Technically it should take 1-2 business days. But the money never got refunded. I tried to contact customer support. To be honest, customer support does not even exist. Every I tried to contact, I was allowed to write a message on the website. They never replied and the issue never got resolved. Now I am thinking about closing my debit card that I used to do transactions in Square Cash. Never believe Square Cash if don’t want to lose money.
Oma
Do not download this app!! It will allow you to send little amounts of money but when you send something big that is when problems arise. Do not give them your information for any reason.
LaTanya Hutchinson
I sent 1500.00 with no problems
Kayvona
Did the money go into the account right away?
James
I sent $100 and it was “refunded for my protection”
Mary
I’m having the same problem. It’s only $130 but it keeps getting refunded “for my protection”. I can’t find out why & I need to get this person paid now.
Genny
Zero customer support! Someone was sending me $900, cash app required me to enter additional information to verify my identity (full name, date of birth, last 4 of my social) in order to receive the funds. All information was entered correctly but the app kept cancelling the verification, giving me a message that my information was incorrect. The sender cancelled the payment within a few minutes of sending and it shows cancelled in both cash apps. I never received the $900 but $900 was taken out of the senders bank account and has not been returned. I have terminated my cash account and deleted the app from my phone. Have also advised everyone I invited to use the app to do the same.
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Justin
This is exactly the same thing that is happening to me, I emailed them a day ago about this exact issue and I’ve yet to hear back. Did you ever find out a solution? I’m still waiting to receive four payments…
Genny
No solution. He went to his bank and initiated a dispute. We both started blasting them on Twitter (@squarecash and @sqsupport) which got a response. The response was that they refunded the money and he needed to go to his bank and ask them to do a trace on the refund. He did, there was no refund so he got a letter from the manager stating this. He turned it in to Square Cash, now they want another letter from the bank manager with her name and contact info. From everything I’ve read about Cash, they are doing the same thing to everyone with this problem. I suspect they will try to drag this out the full 30 days and force his bank to refund the $900.
As for my problem of having to enter in validation info before I can receive a payment, they said they have no control over the info I enter and there isn’t a way to set validation info up in either the app or the desktop site. So what are they comparing the validation info to?? It’s a mystery. The only other thing they would say is you can send $250 in a week and receive up to $1000 in a month without having to validate your account. If you have a Twitter account, I suggest you start bombarding their feeds using the handles I listed above and don’t let up until your issues are resolved. Do it several times a day if you have to. The more people speak up about what’s really going on with this app the more people will stop trusting their money with Square Cash.
Ramya
Hi granny currently we are facing the same problem with 1900$ transaction failed and no amount refunded in neither of the banks please help us in contacting them
Natalie giron
How do I get help from cs I have someone sending me money but it keeps saying fail
mari
Hi. I’m having issues receiving money sent and have started the tweets. ugh. so frustrating!
Genny
Update: this morning his $900 suddenly appeared back in his bank account, it took 9 days. Blasting them on social media apparently did the trick. If anyone reading this decides to continue doing business with this company, you do so at your own risk.
Herbert N. Maddox
My wife sent me cash last Friday. I got a message that told me that the funds would be available on Wednesday. I thought that was a fluke. The money remained out of play for 5 days. Try reaching a person to talk to and you can’t! Soon you realize the real issue isn’t the problem at hand but rather the fact that you can’t speak to someone to resolve this problem. Today $50. dollars was sent and now it tells me the funds will be available on Tuesday (4 days). I don’t think they understand that when you have money sent to you it is because you need it! I am beginning to think that they (Cash) don’t understand this! Then the round-around starts you talking to your bank that shows they have no record of the transfer.
Shannon
Similarly the money was taken from my acct but not deposited to the recipient and I have been unable to get any help to resolve this. Square is a publicly traded company and I do believe, with enough complaints, investigations will be coming as to their procedures.
Karen Baranik
Somehow it decided to take a percentage out of the last payment I made to someone. I loved this app, but will never ever use it again. I can’t get a hold of anyone to resolve this. I don’t trust them anymore.
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Vilash
I have my $373 stuck with them and have been fighting for it for the past 45 days. Recently someone called that my money is sent and will be reaching in 1-2 business days and till today its more than 6 business days and haven’t received anything. Please suggest me If I should take legal action against them. They have the worst customer service ever.Any help would be appreciated to sue this guys.
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Julisa
I send my boyfriend $400 dollars and the payment failed and the money had not been return to my account. I’ve been using this app for a while and there was never a problem, but now I’m concern on to where is my money.
There’s no customer service number to reach them either.
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StarAnna
same here! And im a single Mom with little income resources….Im really ticked!
Lynda wolfe
They have no customer service. Sent money to a friend and she didn’t receive it. I emailed them so many times and asked them to please find the money and they deleted my account. Never use cash app.
James
Same old tune. Got the app to send money to friends. Seemed like a great idea. I sent money to several different people multiple times. Used my credit card (two different ones alternatively – can only link one card) – never linked my bank account (good thing too!). Went okay, would get charged instantly and would deposit instantly. Then suddenly, out of the blue they decide to withhold a payment to a friend for a week. So much for their claims that it’s an instant way to transfer money amongst friends. I sent another payment to see if the withholding was a glitch, it wasn’t, withheld as well. Then I get a notification that my $200 sent failed and was refunded to my bank account. Well, it wasn’t – first there’s no bank account and second the credit card wasn’t reimbursed. If they can charge instantaneously they can darn sure refund immediately. I cannot imagine the other two payments will go through, so I’m assuming I’ll be out 350 dollars total. Thing is, they are so rude about it too. Review their responses to the BBB complaints (there’s pages upon pages of them) and review the iTunes store complaints. It’s clear they don’t really care.
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gj
My daughters father deposited money in my account 19 days ago and No funds found. The Account they said they deposit my money went to somebody else’s and Square cash never apologized and never sorted it out!
I had to leave my # to reach out day 15.
Square cash never called me to sort it out until 15 days later and when they did they said they were going to contact the bank manager and Never did.. I not only gave them the managers number I gave them my new account number to go ahead to deposit my money and they never did. We work so hard for money and we trust them to do what they said and not taking responsibility for the mistakes and the worst customer service I’ve ever had.
I would not refer Square cash to anybody..
They don’t have no sense of urgency and respect!!
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Herbert
If you have a problem, good luck trying to reach these people. The only thing that happens is you are required to:
1. Sign in first.
2. Go to support and leave a message.
3. You get an email (which I’m sure is automated) saying “Thanks for contacting Cash Support. We have received your message, and a member of our dedicated Support team will be with you as soon as possible.
In the meantime, you’re more than welcome to check out our Support Center, where there are answers to all of our most frequently asked questions.
Thanks so much for your patience – we look forward to helping out shortly!
4. No one ever calls you back. Currently, I have $600.00 tied up with this app and no one to talk to about it. My bank tells me they have no record of this money ever reaching the bank. They said if the had received the fund and they were waiting to be deposited, there would be an “pending” entry.
I have no idea how this will be resolved, but right now I am pissed!
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StarAnna
Omg, ME TOO! I thought this was such an awesome app! I got off POPMONEY to come to it and got all my paying clients to do the same….
Today i got my money ans usual and when i went to accept the payments, it took me completely all day and still not resolved. Asking for a valid SS number!~ Are you even kidding me!
We all need to report to RIPOFF reports and the BBB and also the owner,Jack Dorsey, who also started up several reputable HUGE buisnessses…. like TWITTER & Instapray, Instagram.
His reputations on the line so im sure (hoping) he will get it panned out
Most likely theres a phishing scam involved. Overseas. It even warns about PHISHING scams. yeah, i put my seein feelers up when that kept poppin up. Its typical of overseas scams to include a warning to make problems seem legite and also buys them som e time.
Patty Parks-Wasserman
Did you ever get your $600? Were you ever helped? If so, how did you get their attention? I’m struggling with a $300 transfer that is similar, not in either bank, in limbo at Squarecash now.
Thanks,
Patty
Sharon Mitchell
I don’t know what kind of scam this is all I know is I deposited $500 into this account at first they told me the payment was sent then told me an hour later that the payment was refunded back to me in which I still haven’t received it took 4 days for someone to e mail me back agenersl message then as I tried calling it takes me to a message saying someone will call me back I’m really tired of the game and about to seek legal action
Stephanie
Just sent 600 on it about an hour ago. And the person I sent it to says it is not in their account yet. Considering you posted this in November I would just like to know what has happened since? Did you get your money back? Or did you take legal action?
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dillon
Same thing. My friend sent me 50$ yesterday no problem but today I tried to get 500…its taken from his account but 1.5 hours later still not in mine (the cash app that is..not even bank) what the heck?
Patty Parks-Wasserman
I’m having a similar experience, feeling like I’ve possibly lost $300 to this company and whatever is going on there. Did you ever get yours resolved? Any advice?
Thanks,
Patty
Tracenia Woods
I was just scammed out of 300.00 I sent my daughter 200.00 she pushed cash out but don’t have a bank account. The money is sitting on there server and they said to get a refund go buy a Google play card for 100.00 and they would refund it back plus the 200.00 then they said after they took the money off the card I needed to put another 400.00 and they would send 600.00 back. I said I don’t have that kind of money so they hung up on me. Iam calling BBB or suing cash App.
Cristine E Peterson
I’ve been using square cash for 1 month. All of a sudden I’m not receiving payments people have been sending. They get a confirmation from their bank showing it was sent. However, it’s not coming to me! I can’t get into my account, customer service won’t take my calls because you need a customer code. The customer code is in my account which I cannot access. I’m done with $.
Cristine
Problem fixed! My bank account was disconnected to the app. No account, no money. I’ve never had any other issue with Cash
Dave
This app sucks. When someone sends you more than what they have in their account the recipient gets a notice that looks like the cash is received BUT several hours later you get a message that the payment failed. This is a HUGE leak for fraudulent transactions. If the recipient doesn’t have the money in their account the app SHOULD immediately notify both parties of that fact. HORRIBLE!!!!!!
Douglas
This app is horrible. I sent 522 to the wrong person and the person agreed to send me back the money. It has been 6 days and it has not hit his account. I have emailed the site 6 times since Thursday it is now Tuesday, still awaiting a response which I wont get. And since there is no phone number I can just assume the money is gone.
Thank you square cash for responding your customers.
Nick
They have a security feature that you can enable that requires you to enter the ccv number on the back of your linked card before sending money. So there is no way someone can send money to themselves without it. Unless of course you don’t have that option enabled in the settings.
Chelsea
Yeah you would think. I had this CCV and fingerprint security in place as well as getting e-mailed whenever a transaction was made. Someone was still able to hack in and bypass all those security features and send themselves over $100. Square cash customer service told me to contact my bank and that they could not do anything personally to reverse that transaction. What a joke.