Aliant Payment Systems Review

Aliant Payment Systems Overview

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Located in Ft. Lauderdale, Florida, Aliant Payment Systems is a merchant account provider that serves both standard-risk and high-risk business types. Founded in 2007, the company is a reseller of TSYS. In September 2017, Aliant partnered with BitPay to offer its merchants the ability to accept bitcoin payments. It has since terminated this partnership and now offers its own cryptocurrency platform that can transfer cryptocurrency, liquidate, and fund USD through the company’s bank partner.

Aliant Payment Systems Location and Ownership

Aliant Payment Systems is a registered ISO/MSP of Wells Fargo Bank, N.A., Concord, California, and is headquartered at 1000 Corporate Dr #340, Fort Lauderdale, Florida 33334. Eric Brown is the president and CEO of Aliant Payment Systems.

Aliant Payment Systems Review Table of Contents

  • Costs & Contract: Aliant Payment Systems appears to offer variable contract terms depending on each merchant’s business type and does not charge early termination fees.
  • Complaints & Service: Aliant Payment Systems has received more than 20 public complaints.
  • BBB Rating: Aliant Payment Systems has an “A+” rating with the Better Business Bureau and has received 0 complaints and 50 reviews in the past 3 years.
  • Sales & Marketing: Aliant Payment Systems hires independent sales representatives and has received some complaints about its sales practices.
  • Rates & Fees: How Merchants Got The Best Rates With Aliant Payment Systems

Aliant Payment Systems Statement Analyzer

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Products & Services Offered

Types of Businesses Served

  • Retail
  • Mobile
  • E-commerce
  • Restaurant
  • B2B
  • B2G

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Aliant Payment Systems Rates, Fees, and Costs

Key Points

Swiped Rate 1.00% - 4.99%
Keyed-in Rate 1.00% - 4.99%
Virtual Terminal Rate 1.00% - 4.99%
Payment Gateway Fee Undisclosed
Early Termination Fee $0
PCI Compliance Fee $18.80 Per Quarter
Equipment Lease Terms 48 Month (locked)

First Data Reseller

Aliant is a reseller of TSYS, so it is likely that its standard contract resembles the standard TSYS contract. TSYS offers a wide variety of contract terms and pricing plans, but its standard agreement is typically a multiyear contract with a quarterly PCI compliance fee of $18.80 and tiered pricing. An Aliant representative has stated that the company does not charge early termination fees.

Virtual Terminal and Payment Gateway Pricing

In addition to its storefront payment processing services, Aliant Payment Systems also dedicates a portion of its website that advertises its virtual terminal and payment gateway services. However, pricing on either of those services is not disclosed. Additional rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.

Variable Contract Terms

There is very little publicly available information about the standard Aliant Payment Systems contract at this time. The company’s website states that agents can earn revenues on Qualified discount rates, Mid-Qualified discount rates, Non-Qualified discount rates, transaction fees, monthly minimum fees, statement fees, Merchant Club fees, and annual fees. It does not list amounts for these fees or mention whether it charges PCI compliance fees.

In general, it appears that Aliant offers industry-average contract terms, but its low complaint total in this department merits an “A” at this time.

Are you happy with your Aliant Payment Systems fees? Tell us about them before your go!

Response from Aliant Payment Systems

Aliant response: we have not charged a cancellation fee in well over two years, we do not even allow our outside agents to charge them even when they request it. Our costs are dependent on the type of merchant, we provide an elevated level of service and also are able to obtain approvals for merchants where other companies are not. Our pricing is tailored to the specific merchant, if they are ever unhappy with the service or pricing they can cancel any time free of charge. We only lease equipment when a merchant requests it. Since we focus on e-commerce, and card not present merchants, we do not see many requests. Aliant does offer a equipment placement program for retail clients which many customers have taken advantage of and have been happy with. Again they can return the equipment and cancel FREE OF CHARGE.

Aliant Payment Systems Complaints & Customer Reviews

Key Points

Total Online Complaints 20+
Live Customer Support Yes
Most Common Complaint Telemarketing

Low Complaint Total

We have located over twenty negative Aliant Payment Systems reviews, some of which describe the company as a scam. Most of the complaints describe persistent, unwanted telephone calls from Aliant and occasionally rude phone exchanges with sales representatives. Aliant has not publicly responded to most of these complaints, but it has stated in response to this review that it no longer engages in outbound telemarketing. These complaints are generally more than three years old and therefore have a minimal impact on the company’s score in this section. As an additional point in the company’s favor, there are very few complaints that describe poor customer service or expensive contract terms from Aliant.

Aliant Payment Systems Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against Aliant Payment Systems. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Aliant Payment Systems Customer Support Options

Aliant offers live phone support and chat support through its website. These contact options are close to what we expect from top-rated payment processors for great customer service.

Do you have a complaint or testimonial about Aliant Payment Systems? Make your voice heard before you go!

Response from Aliant Payment Systems

We have not had one complaint in over 12 months at the BBB, and we have had 14 positive reviews in that same 12 months. We have hired outside companies to monitor our service and provide reviews they can be found online. We do not have an outbound telemarketing program. We recognized the need to modify our marketing and in turn did exactly that. That program no longer exists. There are over 100 positive online reviews on Aliant.

Aliant Payment Systems BBB Rating Summary

Key Points - BBB

Product & Service Complaints 0
Billing & Collection Complaints 0
Advertising & Sales Complaints 0
Guarantee & Warranty Complaints 0
Delivery Complaints 0

No BBB Complaints

Aliant Payment Systems currently has an “A+” rating with the Better Business Bureau and has been accredited since June 2013. The company has received 0 complaints in the last 36 months.

What Merchants Say

Aliant has also received 50 positive reviews on its BBB profile, although it should be noted that these reviews are not verified by the BBB. Aliant itself has admitted that it “hired outside companies to monitor our service and provide reviews that can be found online,” which likely means that it has retained a reputation management firm. As with much of the content found on the BBB, we believe that there are reasons to be skeptical of the large amount of positive feedback the company has received.

An “A” Performance

Given Aliant’s improved complaint total and resolution ratio, we agree with the BBB’s rating at this time.

How has Aliant Payment Systems treated you? Tell us about it here!

Truth In Marketing & Advertising

Key Points

Employs Independent Resellers Yes
Advertises Deceptive Rates No
Discloses All Important Terms No

Outside Agents and Telemarketing

Aliant Payment Systems appears to utilize independent sales agents, online marketing, and traditional advertising to market its products and services. Telemarketing and independent sales agents tend to produce elevated complaint totals among providers, and Aliant used to be no exception. We are able to locate over two dozen complaints that describe persistent, aggressive sales calls or misrepresentation by sales staff.

Telemarketing Complaint Details

These two pages contain the bulk of Aliant’s telemarketing complaints. Merchants claim that the company continues to call them after it has been asked to stop, and that its in-person sales representatives do not disclose all fees that will be charged. An Aliant representative has claimed that the company no longer engages in outbound telemarketing, but this change in policy must have been made within the last two years given that a complaint from November 2015 mentions telemarketing as the primary issue. As of this update, it appears that the company’s revised marketing strategy has had a positive effect on merchants’ sales experiences.

No Deceptive Rates

To its credit, Aliant does not list any misleading rate quotes or unrealistic guarantees on its website. Its complaint record still warrants a “B” rating as of this update, but this is on pace to improve by our next update. If you suspect that Aliant is charging you undisclosed fees, we recommend seeking a third-party statement audit.

Did you get what you expected from Aliant Payment Systems? Tell us why, or why not.

Response from Aliant Payment Systems

Aliant response: we have modified our sales and marketing, we do not outbound dial to any customers, we have re-focused our marketing resources to mainly internet marketing and advertising. This has allowed merchants to find us when they are in need of merchant services. This has made our team more efficient and able to spend more time with merchants in need. Outside agents still utilize Aliant’s program for our ability to get hard to place merchants approved.

Aliant Payment Systems Marketing Example

Aliant Payment Systems Logo

Our Opinion of Aliant Payment Systems

A Solid Option for Standard and High-Risk Merchants

Aliant Payment Systems rates as an above average merchant services provider according to all available information. The company has received some complaints about its sales practices, but it claims to have ceased the program that was generating these complaints. There also are not any especially severe complaints about its pricing or service. Our rating may be subject to change once more is known about Aliant’s contract terms. For now, merchants are advised to compare the company’s pricing to top-rated credit card processors to obtain the best deal.

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Why I'm Qualified to Write About Credit Card Processing

I'm a former credit card processing sales director who left the industry to start my own a small business. From the time that I starting working in the merchant services industry to when I left to write about it, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this insider knowledge to myself, so built this website to help small business owners research which service providers to use and how to save money on rates and fees. I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers here. I can help you save money with your current merchant account or help you find a new one. Message me here to get started.

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2 Reviews Leave Your Review for Aliant Payment Systems Below

  1. Chris Reed says:

    I have done business with this company in the past. I advise ANYONE and EVERYONE to find a better company to work with. They will tell you one thing and then do another. There are a lot of companies out there that can process high risk accounts without the nightmare you will have to deal with. I beg for anyone looking into this company to please do your research and find a legitimate company that will not ruin your business.

    From The Editor
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  2. Aliant is simply the best. Terrific, responsive customer service. Great rates. My small business had bad service with another processing company and made the best move to Aliant. Give them a try. You’ll stay with them

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