APS Payments Examined: Fees, Integrations & Contract Details

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All mentions of rate and fee costs are estimations based on publicly available information and client feedback. Actual costs may vary based on a variety of factors unique to your business.

APS Payments

Rating
A
5/5
full starfull starfull starfull starfull star

Pros and Cons of APS Payments

Pros

Low Complaints: Fewer than 10 public complaints.
Live Support: Offers real-time customer assistance.
No Deceptive Sales: Does not engage in misleading sales tactics.
Flexible Contract: Offers a three-year contract with some flexibility.
B2B Focused: Specializes in Business-to-Business transactions.

Cons

Less Transparency: No dedicated support info on the website.
Early Termination Fee: $295 if conditions aren't met.
Swiped Rate: 2.5% + $0.20 per transaction.
Keyed-In Rate: 3.5% + $0.20 per transaction.
PCI Compliance Fee: $18.80 charged quarterly.

Note: APS Payments was purchased by REPAY in 2019 and has now been fully integrated into the brand. Therefore, we will no longer be updating this profile.

Overview

In this review of APS Payments, we will provide a detailed overview of the company's credit card processing services. We will cover the range of services they offer, including point-of-sale (POS) systems, mobile payment solutions, and e-commerce capabilities. The review will identify the types of businesses that might benefit from these services. Additionally, we will examine client and customer reviews to highlight common trends and potential concerns. The article will also address the company's pricing structure, contract terms, and specific features provided. By the end of this review, you will understand whether APS Payments meets your payment processing needs.

About APS Payments

Screen Capture of Repay
Repay Homepage

Founded in 2004 and headquartered in Mesa, Arizona, APS Payments—formerly known as American Payment Solutions—provides integrated payment processing solutions tailored for small and medium-sized businesses. The company specializes in B2B transactions, offering services such as credit card and ACH processing, Level 3 data support, and integrations with ERP, e-commerce, CRM, and POS platforms. In October 2019, APS Payments was acquired by Repay Holdings Corporation (NASDAQ: RPAY) for $60 million, with $30 million paid upfront and the remainder contingent on performance milestones. Post-acquisition, APS Payments continues to operate under the REPAY brand, maintaining its focus on integrated payment solutions for various industries.

Customer Reviews & Sentiment

Low Complaint Total

Our research has not found significant APS Payments complaints that label the company as a ripoff or scam. Currently, there are only three negative reviews found outside of the Better Business Bureau, citing unrealistic guarantees, questionable sales tactics, and poor customer service. An isolated employee complaint also points to questionable managerial practices. Nevertheless, APS Payments’ low overall complaint volume suggests that its customer service staff is generally effective in addressing and resolving issues internally. If you have an experience or complaint regarding APS Payments, we encourage you to share it in the comments below.

APS Payments Lawsuits and Fines

No outstanding class-action lawsuits or Federal Trade Commission (FTC) complaints have been found against APS Payments. Merchants seeking non-litigious resolutions are advised to consider reporting their concerns to appropriate supervisory organizations.

APS Payments Customer Service Options

It’s possible that some complaints intended for APS Payments may be mistakenly directed to TSYS, their processor, or misattributed to other similarly named companies like American Payment Systems. Currently, the APS Payments website does not list dedicated customer support contact information, which is a drawback for being considered as a top-rated merchant account provider for customer service. The absence of direct contact details could affect the ease with which customers can reach out for assistance.

Industry Scores & User Ratings

Online Ratings Summary
PaymentPop5
BBB RatingN/A

PaymentPop Rating for APS Payments

Negative Feedback

There are no negative reviews published about APS Payments on the PaymentPop website.

Positive Feedback

APS Payments helped us get connected without any confusion or delays. Their team understood the software we already used and made the integration simple. Since then, our payments have been processing smoothly and the support has remained consistent.

No BBB Profile

The APS Payments profile has been removed from the BBB and will therefore not be included in this review.

Processing Rates & Fees

APS Payments Pricing

A representative from APS Payments mentioned that their standard agreement involves a three-year term with TSYS, but they also offer flexibility in contract duration. For context, TSYS typically has rates around a swiped rate of 2.5% plus $0.20 and a keyed rate of 3.5% plus $0.20. Additionally, a standard TSYS contract usually comes with a PCI compliance fee of $18.80 charged on a quarterly basis.

APS Payments Cancellation Policy

The APS Payments team also clarified that they do not impose early termination fees (ETF) if a business owner ceases operations, transfers ownership, or if APS Payments is given the opportunity to meet or beat a competitor’s rates. Essentially, an ETF may only be applied if a business terminates the service prematurely without allowing APS Payments to match a competing offer. Typically, TSYS contracts include an ETF of $295, subject to enforcement at the company’s discretion.

Early Termination Fee Complaints

Previously, a Better Business Bureau complaint regarding APS Payments mentioned an early termination fee exceeding $1,000, and another grievance in our comments section echoed this concern. Such a significant fee could suggest the presence of a liquidated damages clause. Although the Better Business Bureau complaint was not directly addressed by APS Payments, a company representative responded to the comment on our site, disputing the claimant’s status as an APS Payments customer.

Few Contract Complaints

Given the scarcity of detailed complaints concerning the company’s pricing and contract terms, it appears most APS Payments customers are content with their services. As a result, we have given APS Payments an “A” rating for now. However, it’s important to note that APS Payments is not necessarily the most economical option for merchant accounts.

Merchants seeking competitive services are advised to explore our compilation of thepremier merchant account providers.

Employee Reviews & Sales Practices

Inside Sales Team

APS Payments appears to market itself through its referral network and an in-house sales staff. According to a company representative, APS Payments does not utilize sub-ISOs or independent sales agents to acquire new clients. APS Payments does form strategic partnerships as a sort of reseller relationship (for instance, offering its services to various professional associations), but this is not the same as a standard credit card processing industry reseller.

This compares favorably to our list ofbest credit card processors.

No Deceptive Advertising

We are currently able to locate only one APS Payments complaint that is related to the company’s sales team, and this complaint states that APS representatives misrepresented the services they were capable of providing. To its credit, the company does not appear to engage in any deceptive advertising strategies in its official materials. If you suspect that APS Payments is charging you undisclosed fees, we recommend seeking a third-party statement audit to find and eliminate hidden costs.

APS Payments Competitors

Compare APS Payments to competitors that earned top marks.

Bottom Line

APS Payments rates as a reliable merchant services provider according to our rating system. The company has a strong reputation, evidenced by the very few complaints registered outside of the Better Business Bureau (BBB). APS Payments does not appear to engage in deceptive marketing tactics, which is a significant advantage in an industry where transparency and honesty are paramount.

However, even when considering highly rated credit card processors like APS Payments, it is crucial for merchants to exercise due diligence. We encourage all potential clients to meticulously review all contract terms to fully understand their commitments and obligations. COmparing APS Payments’ pricing and services to those of the top-rated overall payment processors can provide valuable context and help ensure that merchants secure the best possible deal for their business needs. Taking these steps can help businesses make informed decisions and avoid any unexpected costs or contractual pitfalls.

Location and Ownership

APS Payments is partnered with TSYS as its payment processor. The company is a registered ISO and MSP of Esquire Bank, Garden City, New York 11530; of the Canadian branch of U.S. Bank National Association and Elavon; and of Elavon, Inc. Georgia. APS Payments is headquartered at 5646 E Main St, Mesa, Arizona 85205. David Ford is listed as the CEO of American Payment Solutions.

Read Actual User Reviews

All user reviews have been moved to our partner, PaymentPop.com