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APS Payments Review: Fees, Complaints, Comparisons, & Lawsuits
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Note: APS Payments was purchased by REPAY in 2019 and has now been fully integrated into the brand. Therefore, we will no longer be updating this profile.
Formerly Known As “American Payment Solutions”
Established in 2004, APS Payments (apspayments.com) is a merchant account provider that offers a wide range of integrated payment processing solutions. The company was previously known as “American Payment Solutions“, but it rebranded to APS Payments in 2019. The company’s name could potentially be confused with a number of other payment processors, including First American Payment Systems, American Payment Systems, and APS Merchant Services. APS Payments is not affiliated with any of these other brands.
APS Payments Location and Ownership
APS Payments is partnered with TSYS as its payment processor. The company is a registered ISO and MSP of Esquire Bank, Garden City, New York 11530; of the Canadian branch of U.S. Bank National Association and Elavon; and of Elavon, Inc. Georgia. APS Payments is headquartered at 5646 E Main St, Mesa, Arizona 85205. David Ford is listed as the CEO of American Payment Solutions.
APS Payments Review Table of Contents
- Costs & Contract: APS Payments offers a three-year contract with a conditional early termination fee.
- Complaints & Service: APS Payments complaints number fewer than 10 on public complaints forums.
- BBB Rating: APS Payments no longer has a profile with the BBB.
- Sales & Marketing: APS Payments does not hire independent sales agents and has not received any complaints about its sales practices.
APS Payments Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||<10|
|Live Customer Support||Yes|
|Most Common Complaint||N/A|
Low Complaint Total
We are currently unable to locate any APS Payments complaints that accuse the company of being a ripoff or a scam. In fact, there are only 3 negative reviews of the company outside of the Better Business Bureau at this time, and they mention unrealistic guarantees, questionable sales tactics, and poor customer service. One APS Payments complaint from an employee describes unethical managerial practices and seems to confirm the company’s tendency for bait-and-switch tactics echoed in another complaint. APS Payments’ low complaint total indicates to us that the company employs a capable and responsive customer service staff that generally does an effective job of resolving complaints in-house. If you have your own APS Payments complaint to make, please do so in the comments below.
APS Payments Lawsuits and Fines
We have not found any outstanding class-action lawsuits or FTC complaints filed against APS Payments. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
APS Payments Customer Service Options
It is also possible that some APS Payments complaints get redirected to the online profiles of its processor, TSYS, but there is no evidence that this is occurring. Additionally, complaints meant for APS Payments could be misdirected to other payment processors with similar names, such as American Payment Systems. The APS Payments website does not appear to list dedicated customer support contact information, which disqualifies it from consideration as a top-rated merchant account provider for customer service.
APS Payments Online Ratings
Here's How They Rate Online
|Product & Service Complaints||0|
|Billing & Collection Complaints||0|
|Advertising & Sales Complaints||0|
|Guarantee & Warranty Complaints||0|
The APS Payments profile has been removed from the BBB and will therefore not be included in this review.
APS Payments Fees, Rates & Costs
A Closer Look at The Contract
|Swiped Rate||2.5% + $0.20|
|Keyed-In Rate||3.5% + $0.20|
|Early Termination Fee||$295|
|PCI Compliance Fee||$18.80/quarter|
|Equipment Lease Terms||Variable|
APS Payments Pricing
An APS Payments representative has stated that the company’s standard contract term is a three-year agreement through TSYS, although the company is flexible on the service length. For reference, typical TSYS rates vary around a swiped rate of 2.5% plus $0.20 and a keyed rate of 3.5% plus $0.20. A standard TSYS contract also includes a PCI compliance fee of $18.80 charged quarterly.
APS Payments Cancellation Policy
The company representative also stated that APS Payments will not charge early termination fees (ETF) if a merchant goes out of business, sells his or her business, or gives APS Payments an opportunity to match the better rates being offered by another company. In other words, a merchant will only experience an ETF if the merchant cancels service before the end of the contract without offering APS Payments a chance to match a competing offer. TSYS contracts typically include a $295 ETF in the event the company chooses to exercise the fee.
Early Termination Fee Complaints
At the time of a previous update, there was a Better Business Bureau complaint about APS Payments fees that mentioned an early termination fee of over $1,000, and another complaint filed in the comment section below our American Payment Solutions review describes a similarly large fee. This unusually high fee may indicate a liquidated damages clause. The Better Business Bureau complaint went unaddressed by APS Payments reps, but the complaint in our comment section received a response from a representative who denied that the merchant was an APS Payments client.
Few Contract Complaints
The low number of specific complaints about the company’s costs and pricing leads us to believe that most APS Payments clients are satisfied with the service they receive. We therefore assign the company an “A” rating for the time being, but we do not consider it to be an especially cheap merchant account provider.
We also encourage merchants to check out our list of the providers of the best merchant accounts.
APS Payments Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Employs Independent Resellers||No|
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||No|
Inside Sales Team
APS Payments appears to market itself through its referral network and an in-house sales staff. According to a company representative, APS Payments does not utilize sub-ISOs or independent sales agents to acquire new clients. APS Payments does form strategic partnerships as a sort of reseller relationship (for instance, offering its services to various professional associations), but this is not the same as a standard credit card processing industry reseller.
This compares favorably to our list of best credit card processors.
No Deceptive Advertising
We are currently able to locate only one APS Payments complaint that is related to the company’s sales team, and this complaint states that APS representatives misrepresented the services they were capable of providing. To its credit, the company does not appear to engage in any deceptive advertising strategies in its official materials. If you suspect that APS Payments is charging you undisclosed fees, we recommend seeking a third-party statement audit to find and eliminate hidden costs.
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