APS Payments Overview
Formerly Known As “American Payment Solutions”
Established in 2004, APS Payments is a merchant account provider that offers a wide range of integrated payment processing solutions. The company was previously known as American Payment Solutions, but it rebranded to APS Payments in 2019. The company’s name could potentially be confused with a number of other payment processors, including First American Payment Systems, American Payment Systems, and APS Merchant Services. APS Payments is not affiliated with any of these other brands.
APS Payments Location and Ownership
APS Payments is partnered with TSYS as its payment processor. The company is a registered ISO and MSP of Esquire Bank, Garden City, New York 11530; of the Canadian branch of U.S. Bank National Association and Elavon; and of Elavon, Inc. Georgia. APS Payments is headquartered at 5646 E Main St, Mesa, Arizona 85205. David Ford is listed as the CEO of American Payment Solutions.
APS Payments Review Table of Contents
- Costs & Contract: APS Payments offers a three-year contract with a conditional early termination fee.
- Complaints & Service: APS Payments has received fewer than 10 public complaints.
- BBB Rating: APS Payments currently has an “A+” rating with the Better Business Bureau and has received 0 complaints in the last three years.
- Sales & Marketing: APS Payments does not hire independent sales agents and has not received any complaints about its sales practices.
- Rates & Fees: How Merchants Got The Best Rates With APS Payments
Types of Businesses Served
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APS Payments Rates, Fees, and Costs
|Swiped Rate||1.00% - 4.99%|
|Keyed-In Rate||1.00% - 4.99%|
|Early Termination Fee||Undisclosed|
|PCI Compliance Fee||Undisclosed|
|Equipment Lease Terms||Variable|
APS Payments Pricing
An APS Payments representative has stated that the company’s standard contract term is a three-year agreement through TSYS, although the company is flexible on the service length. For reference, typical TSYS rates vary around a swiped rate of 2.50% plus $0.20 and a keyed rate of 3.50% plus $0.20. A standard TSYS contract also includes a PCI compliance fee of $18.80 which is charged quarterly.
APS Payments Cancellation Policy
The company representative also stated that APS Payments will not charge early termination fees (ETF) if a merchant goes out of business, sells his or her business, or gives APS Payments an opportunity to match the better rates being offered by another company. In other words, a merchant will only experience an ETF if the merchant cancels service before the end of the contract without offering APS Payments a chance to match a competing offer. TSYS contracts typically include a $295 ETF in the event the company chooses to exercise the fee.
Early Termination Fee Complaints
At the time of a previous update, there was a Better Business Bureau complaint against APS Payments that mentioned an early termination fee of over $1,000, and another complaint filed in the comment section below our American Payment Solutions review describes a similarly large fee. This unusually high fee may indicate a liquidated damages clause. The Better Business Bureau complaint went unaddressed by APS Payments reps, but the complaint in our comment section received a response from a representative who denied that the merchant was an APS Payments client.
Few Contract Complaints
The low number of specific complaints about the company’s costs and pricing leads us to believe that most APS Payments clients are satisfied with the service they receive. We therefore assign the company an “A” rating for the time being, but we do not consider it to be an especially cheap merchant account provider.Are you happy with your APS Payments fees? Tell us about them before your go!
APS Payments Complaints & Customer Reviews
|Total Online Complaints||<10|
|Live Customer Support||Yes|
|Most Common Complaint||N/A|
Low Complaint Total
We are currently unable to locate any negative APS Payments reviews that accuse the company of being a ripoff or a scam. In fact, there are only three negative reviews of the company outside of the Better Business Bureau at this time, and they mention unrealistic guarantees, questionable sales tactics, and poor customer service. One employee complaint describes unethical managerial practices and seems to confirm the company’s tendency for bait-and-switch tactics echoed in another complaint. APS Payments’ low complaint total indicates to us that the company employs a capable and responsive customer service staff that generally does an effective job of resolving complaints in-house.
APS Payments Lawsuits
We have not found any outstanding class-action lawsuits or FTC complaints filed against APS Payments. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
APS Payments Customer Support Options
It is also possible that some APS Payments complaints get redirected to the online profiles of its processor, TSYS, but there is no evidence that this is occurring. Additionally, complaints meant for APS Payments could be misdirected to other payment processors with similar names, such as American Payment Systems. The APS Payments website does not appear to list dedicated customer support contact information, which disqualifies it from consideration as a top-rated merchant account provider for customer service.
APS Payments BBB Rating Summary
Key Points - BBB
|Product & Service Complaints||0|
|Billing & Collection Complaints||0|
|Advertising & Sales Complaints||0|
|Guarantee & Warranty Complaints||0|
No BBB Complaints
APS Payments is listed with the Better Business Bureau as “American Payment Solutions” and has been an accredited business with the Better Business Bureau since 2009. As of this review, the company has an “A+” rating with the BBB and has not had any complaints filed against it in the last 36 months.
What Merchants Say
Although APS Payments has not received any complaints on its BBB profile, the company has received two informal reviews. One review is positive in tone while one is negative. The most recent review details undesirable contract terms:
Terrible lease, misrepresentation by sales, tech support never returns call or fix problem. Did not honor 30 day cancellation. Do not sign or read small print that they don’t tell you and lie about..48 month non cancellation fees and once sign don’t take responsibility for all the lies and bs problems. Terrible company only reason they get 1 star is because I had to in order to leave review
Merchant account contracts are intricately written and require a thorough review before signing. Equipment leases like those referenced in this complaint can be especially costly, which is why we always encourage merchants to purchase rather than lease equipment.
An “A” Performance Overall
Given the company’s clean complaint record and resolution ratio, we agree with the BBB’s rating. Merchants should still be aware that there are good reasons to be skeptical of the BBB’s reviews.
Truth In Marketing & Advertising
|Employs Independent Resellers||No|
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||No|
Inside Sales Team
APS Payments appears to market itself through its referral network and an in-house sales staff. According to a company representative, APS Payments does not utilize sub-ISOs or independent sales agents to acquire new clients. APS Payments does form strategic partnerships as a sort of reseller relationship (for instance, offering its services to various professional associations), but this is not the same as a standard credit card processing industry reseller.
No Deceptive Advertising
We are currently able to locate only one APS Payments complaint that is related to the company’s sales team, and this complaint states that APS representatives misrepresented the services they were capable of providing. To its credit, the company does not appear to engage in any deceptive advertising strategies in its official materials. If you suspect that APS Payments is charging you undisclosed fees, we recommend seeking a third-party statement audit to find and eliminate hidden costs.
About Phillip Parker
Thank you for reading my review. I hope that it has helped you with your research.
Why I'm Qualified to Write About Credit Card Processing and Merchant Account Services
I'm a former credit card processing sales director who left the industry because I didn't like how it takes advantage of small business owners. It feeds like a leech on businesses and thrives by imposing fees that are nearly impossible to comprehend. Seeing a need for change, I left and built this website help business owners better understand the industry, research merchant services providers, and get refunds of excessive merchant account fees. My experience of working "behind the curtain" in the industry, and using that knowledge for good, has resulted in millions of dollars returned to hard-working small business owners as well as enterprise-level companies.
From the time that I starting working in the merchant services industry to when I left to create this website, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this "insider" knowledge to myself. To lift the fog, I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers on this website.