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APS Payments Review: Fees, Complaints, Comparisons, & Lawsuits

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see who will offer you the lowest pricing and best service

Rating

5/5
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Website
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(888) 685-1900

Most Recent Comment

  • Jay Broder:
    "There is another APS merchant payment service called APS (Advanced Payment Services) http://www.apscredit.com out of New York which I am affi..." Read More
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Rating:
5/5

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(888) 685-1900

Most Recent Comment

  • Jay Broder:
    "There is another APS merchant payment service called APS (Advanced Payment Services) http://www.apscredit.com out of New York which I am affi..." Read More
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Note: APS Payments was purchased by REPAY in 2019 and has now been fully integrated into the brand. Therefore, we will no longer be updating this profile.

Formerly Known As “American Payment Solutions”

Established in 2004, APS Payments (apspayments.com) is a merchant account provider that offers a wide range of integrated payment processing solutions. The company was previously known as “American Payment Solutions“, but it rebranded to APS Payments in 2019. The company’s name could potentially be confused with a number of other payment processors, including First American Payment Systems, American Payment Systems, and APS Merchant Services. APS Payments is not affiliated with any of these other brands.

APS Payments Location and Ownership

APS Payments is partnered with TSYS as its payment processor. The company is a registered ISO and MSP of Esquire Bank, Garden City, New York 11530; of the Canadian branch of U.S. Bank National Association and Elavon; and of Elavon, Inc. Georgia. APS Payments is headquartered at 5646 E Main St, Mesa, Arizona 85205. David Ford is listed as the CEO of American Payment Solutions.

APS Payments Review Table of Contents

  • Costs & Contract: APS Payments offers a three-year contract with a conditional early termination fee.
  • Complaints & Service: APS Payments complaints number fewer than 10 on public complaints forums.
  • BBB Rating: APS Payments no longer has a profile with the BBB.
  • Sales & Marketing: APS Payments does not hire independent sales agents and has not received any complaints about its sales practices.

Is the BBB Rating for APS Payments Accurate?

Better Business Bureau Profile

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see who will offer you the lowest pricing and best service

BBB Summary

Product & Service Complaints 0
Billing & Collection Complaints 0
Advertising & Sales Complaints 0
Guarantee & Warranty Complaints 0
Delivery Complaints 0

No Profile

The APS Payments profile has been removed from the BBB and will therefore not be included in this review.

How Expensive is APS Payments?

Rates, Fees, and Contract Terms

This processor offers the lowest rates and best service we've seen

Cost Summary

Swiped Rate 2.5% + $0.20
Keyed-In Rate 3.5% + $0.20
Early Termination Fee $295
PCI Compliance Fee $18.80/quarter
Equipment Lease Terms Variable

APS Payments Pricing

An APS Payments representative has stated that the company’s standard contract term is a three-year agreement through TSYS, although the company is flexible on the service length. For reference, typical TSYS rates vary around a swiped rate of 2.5% plus $0.20 and a keyed rate of 3.5% plus $0.20. A standard TSYS contract also includes a PCI compliance fee of $18.80 charged quarterly.

APS Payments Cancellation Policy

The company representative also stated that APS Payments will not charge early termination fees (ETF) if a merchant goes out of business, sells his or her business, or gives APS Payments an opportunity to match the better rates being offered by another company. In other words, a merchant will only experience an ETF if the merchant cancels service before the end of the contract without offering APS Payments a chance to match a competing offer. TSYS contracts typically include a $295 ETF in the event the company chooses to exercise the fee.

Early Termination Fee Complaints

At the time of a previous update, there was a Better Business Bureau complaint about APS Payments fees that mentioned an early termination fee of over $1,000, and another complaint filed in the comment section below our American Payment Solutions review describes a similarly large fee. This unusually high fee may indicate a liquidated damages clause. The Better Business Bureau complaint went unaddressed by APS Payments reps, but the complaint in our comment section received a response from a representative who denied that the merchant was an APS Payments client.

Few Contract Complaints

The low number of specific complaints about the company’s costs and pricing leads us to believe that most APS Payments clients are satisfied with the service they receive. We therefore assign the company an “A” rating for the time being, but we do not consider it to be an especially cheap merchant account provider.

We also encourage merchants to check out our list of the providers of the best merchant accounts.

Does APS Payments Use Deceptive Marketing?

Advertising & Sales Strategy

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Key Points

Employs Independent Resellers No
Advertises Deceptive Rates No
Discloses All Important Terms No

Inside Sales Team

APS Payments appears to market itself through its referral network and an in-house sales staff. According to a company representative, APS Payments does not utilize sub-ISOs or independent sales agents to acquire new clients. APS Payments does form strategic partnerships as a sort of reseller relationship (for instance, offering its services to various professional associations), but this is not the same as a standard credit card processing industry reseller.

This compares favorably to our list of best credit card processors.

No Deceptive Advertising

We are currently able to locate only one APS Payments complaint that is related to the company’s sales team, and this complaint states that APS representatives misrepresented the services they were capable of providing. To its credit, the company does not appear to engage in any deceptive advertising strategies in its official materials. If you suspect that APS Payments is charging you undisclosed fees, we recommend seeking a third-party statement audit to find and eliminate hidden costs.

Does APS Payments Deserve Your Business?

Review Summary & Our Thoughts

Solid Option for Most Standard-Risk Merchants

APS Payments rates as a reliable merchant services provider according to our rating system. The company is showing very few complaints outside of the BBB and does not appear to engage in deceptive marketing tactics. Even when dealing with highly rated credit card processors, merchants are encouraged to carefully review all contract terms and to compare APS Payments’ pricing to the top-rated overall payment processors.

5-Star Rated APS Payments Competitors

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About The Author

Phillip Parker is a Payments Industry Analyst and creator of this blog, CardPaymentOptions.com. Phillip is passionate about researching merchant service providers and payment industry trends. He is often quoted as an expert source in national publications such as INC Magazine, The Los Angeles Times, Entrepreneur, and many others.

“I started this blog because I was disgusted by the business practices of the merchant services industry. I wanted to empower business owners by providing insight on how to avoid shady merchant account providers and costly credit card processing mistakes.” 

Phillip’s Processor Comparisons

Picking a credit card processor can be a headache, but we’ve made it easy. Phillip recommends comparing the best merchant services providers we’ve researched.

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What Others Are Saying About APS Payments

Customer & Employee Reviews

One Response

  1. There is another APS merchant payment service called APS (Advanced Payment Services) http://www.apscredit.com out of New York which I am affiliated with unfortunately . Is there a relationship there? I saw your review and was wondering about this?

    Reply

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