Merchant Services Reviews

BankCard Central Review: Fees, Complaints & Lawsuits

Updated:
Maintained Since: June 11, 2012
▼ 1 User Reviews
BankCard Central Logo
Overall Score
4.8
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Would you recommend them?

Note: As of 2022, the BankCard Central website has had a note for some time that it is under reconstruction. We believe the company has shut down permanently and will no longer be updating this review. If you have any information to the contrary, please let us know in the comments below.

A Merrick Bank Reseller

BankCard Central is a full-service merchant account provider serving both small and large businesses. There is some evidence that BankCard Central resells the services of Merrick Bank Merchant Services or relies on Merrick Bank for its processing network.

BankCard Central Location and Ownership

The address formerly given on the company’s website is 1321 Burlington Street, Suite B, North Kansas City, Missouri 64116. BankCard Central is a registered ISO/MSP of Merrick Bank, South Jordan, Utah. Richard Noble is the CEO of BankCard Central while LinkedIn has Larry Daniels as president.

BankCard Central Review Table of Contents

BankCard Central Customer Reviews

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

No Public Complaints

As of this update, we could not locate any negative BankCard Central reviews that accuse the company of being a scam or ripoff. This is an exceptionally low complaint rate for a company of BankCard Central’s size and time in business, and it indicates a proactive approach to customer service. If you have your own BankCard Central review to make, please do so in the comments below.

BankCard Central Lawsuits and Fines

We have not found any outstanding class-action lawsuits or FTC complaints filed against BankCard Central. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

BankCard Central Customer Service Options

The company’s website offers dedicated phone support for both its merchant accounts and its VerePay gateway, and this combination appears to do an excellent job of resolving merchant complaints in-house. For now, BankCard Central appears to compete with even the top-rated payment processors for great customer service.

We have located multiple BankCard Central customer service phone numbers:

(800) 331-8882 – Toll-Free Customer Support
(816) 221-1133 – Technical Support

BankCard Central also offers a customer support form on its website.

BankCard Central Customer Satisfaction Ratings

Online Ratings Summary
Total BBB Complaints 0
Complaints Resolved 0

Clean Complaint Record

It appears that BankCard Central has opened a file with the Better Business Bureau but is not yet accredited. At this time of review, the company has an “A+” rating and has had 0 complaints closed with the BBB within the last 36 months. It has also not had any informal reviews posted to its profile.

An “A” Performance

Given the company’s complaint total, we agree with the BBB’s rating at this time. However, merchants should be aware that there are good reasons to be skeptical of the BBB’s rating system.

BankCard Central Fees, Rates & Contract

Rates & Fees Summary
Cancellation Penalties Yes
Monthly & Annual Fees Yes
Processing Rates 1.00% - 4.99%

Two-Year Contract

The standard BankCard Central contract is a two-year agreement through Merrick Bank with an early termination fee of either $250 or $395, a monthly minimum fee of $25, a monthly support package fee of $15, and a PCI Compliance fee of $4.95 per month.

Industry-Standard Pricing

These contract terms are more or less average for the industry, but they may be subject to variation depending on a merchant’s business type, size, and time in business. Merrick Bank, who provides BankCard Central’s contracts, in turn, relies upon TSYS for its back end processing. This means that the rate structure of their agreements likely resembles that of a standard TSYS merchant agreement. TSYS offers listed a swipe rate of 2.50% plus $0.20 per transaction and a keyed-in rate of 3.50% plus $0.20 per transaction.

Virtual Terminal and Payment Gateway Pricing

In addition to its storefront payment processing services, BankCard Central’s merchant agreement also has a section pertaining to virtual terminal and payment gateway services. However, pricing is not disclosed on either of those services. Additional BankCard Central rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.

The company’s rating has been slightly raised in this section due to the absence of complaints related to its costs. Merchants are encouraged to read all contract terms before signing and to negotiate for the best rates and lowest fees.

We also encourage merchants to check out our list of the providers of the best merchant accounts.

BankCard Central Employee Reviews & Sales Practices

Jobs & Marketing Summary
Employs Independent Resellers Yes
Advertises Deceptive Rates No
Discloses All Important Terms No

Outside Sales Team

It appears that BankCard Central utilizes independent resellers, sub-ISOs, and outside sales agents to market its services. Generally speaking, this practice makes it difficult for a company to monitor and regulate its sales team, which often results in elevated complaint rates. In the case of BankCard Central, however, it does not appear to be a problem.

This compares favorably to our list of best credit card processors.

No Deceptive Quotes

At the time of this review, we are unable to locate any BankCard Central reviews that mention a negative experience with the company’s sales team, and BankCard Central does not appear to engage in deceptive advertising strategies in its official materials. If you suspect, however, that BankCard Central is overcharging you, you can double-check your monthly bill with a third-party statement audit.

BankCard Central Review Summary

A Solid Option for Most Business Types

According to all available information, BankCard Central rates as a reliable merchant services provider. The company is not showing any complaints on this site or elsewhere, and, aside from its use of independent resellers and average contract terms, we were unable to locate any red flags that should cause merchants to have reservations about BankCard Central. Even when dealing with highly rated companies, merchants are encouraged to aggressively negotiate contract terms and to compare their quotes to those offered by top-rated merchant account providers.

Top Performing BankCard Central Competitors

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HMS

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Helcim

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CDG

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Please note that we only suggest providers that adhere to strict ethical standards and offer top performing support at extremely competitive pricing. We may earn revenue if choose one of our recommendations.

Reader Comments, Testimonials & Complaints

1 User Reviews

  • Kaiden Lauren

    I have been a satisfied customer of BankCard Central for over three years now, and I couldn’t be happier with their services. From the very beginning, they have impressed me with their seamless payment processing solutions and top-notch customer support.

    BankCard Central’s team is always available to assist, making every transaction a breeze. Their user-friendly interface and secure payment gateway have given me peace of mind in handling my business transactions. The competitive rates and transparent fee structure are a big plus as well, allowing me to optimize my costs efficiently.

    In the fast-paced world of business, having a reliable payment processing partner is crucial, and BankCard Central has proven to be just that. I highly recommend them to anyone in need of a trusted and efficient payment processing solution. Kudos to the BankCard Central team for their outstanding service!

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