BankCard Central Overview
In this review of BankCard Central, we examine the company’s payment processing services, pricing structure, customer feedback, and overall reputation.
Customer Reviews & Sentiment
No Public Complaints
As of this update, we could not locate any negative BankCard Central reviews that accuse the company of being a scam or ripoff. This is an exceptionally low complaint rate for a company of BankCard Central’s size and time in business, and it indicates a proactive approach to customer service. If you have your own BankCard Central review to make, please do so in the comments below.
BankCard Central Lawsuits and Fines
We have not found any outstanding class-action lawsuits or FTC complaints filed against BankCard Central. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
BankCard Central Customer Service Options
The company’s website offers dedicated phone support for both its merchant accounts and its VerePay gateway, and this combination appears to do an excellent job of resolving merchant complaints in-house. For now, BankCard Central appears to compete with even the top-rated payment processors for great customer service.
We have located multiple BankCard Central customer service phone numbers:
(800) 331-8882 – Toll-Free Customer Support
(816) 221-1133 – Technical Support
BankCard Central also offers a customer support form on its website.
Client Satisfaction Ratings
| Total BBB Complaints | 0 |
|---|---|
| Complaints Resolved | 0 |
Clean Complaint Record
It appears that BankCard Central has opened a file with the Better Business Bureau but is not yet accredited. At this time of review, the company has an “A+” rating and has had 0 complaints closed with the BBB within the last 36 months. It has also not had any informal reviews posted to its profile.
An “A” Performance
Given the company’s complaint total, we agree with the BBB’s rating at this time. However, merchants should be aware that there are good reasons to be skeptical of the BBB’s rating system.
Card Processing Rates & Fees
Two-Year Contract
The standard BankCard Central contract is a two-year agreement through Merrick Bank with an early termination fee of either $250 or $395, a monthly minimum fee of $25, a monthly support package fee of $15, and a PCI Compliance fee of $4.95 per month.
Industry-Standard Pricing
These contract terms are more or less average for the industry, but they may be subject to variation depending on a merchant’s business type, size, and time in business. Merrick Bank, who provides BankCard Central’s contracts, in turn, relies upon TSYS for its back end processing. This means that the rate structure of their agreements likely resembles that of a standard TSYS merchant agreement. TSYS offers listed a swipe rate of 2.50% plus $0.20 per transaction and a keyed-in rate of 3.50% plus $0.20 per transaction.
Virtual Terminal and Payment Gateway Pricing
In addition to its storefront payment processing services, BankCard Central’s merchant agreement also has a section pertaining to virtual terminal and payment gateway services. However, pricing is not disclosed on either of those services. Additional BankCard Central rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.
The company’s rating has been slightly raised in this section due to the absence of complaints related to its costs. Merchants are encouraged to read all contract terms before signing and to negotiate for the best rates and lowest fees.
We also encourage merchants to check out our list of the providers of thebest merchant accounts.
Employee Reviews & Sales Practices
Outside Sales Team
It appears that BankCard Central utilizes independent resellers, sub-ISOs, and outside sales agents to market its services. Generally speaking, this practice makes it difficult for a company to monitor and regulate its sales team, which often results in elevated complaint rates. In the case of BankCard Central, however, it does not appear to be a problem.
This compares favorably to our list ofbest credit card processors.
No Deceptive Quotes
At the time of this review, we are unable to locate any BankCard Central reviews that mention a negative experience with the company’s sales team, and BankCard Central does not appear to engage in deceptive advertising strategies in its official materials. If you suspect, however, that BankCard Central is overcharging you, you can double-check your monthly bill with a third-party statement audit.
Bottom Line
A Solid Option for Most Business Types
According to all available information, BankCard Central rates as a reliable merchant services provider. The company is not showing any complaints on this site or elsewhere, and, aside from its use of independent resellers and average contract terms, we were unable to locate any red flags that should cause merchants to have reservations about BankCard Central. Even when dealing with highly rated companies, merchants are encouraged to aggressively negotiate contract terms and to compare their quotes to those offered by top-rated merchant account providers.
BankCard Central Rating
