BankCard Central Overview

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A Merrick Bank Reseller

BankCard Central is a full-service merchant account provider serving both small and large businesses. There is some evidence that BankCard Central resells the services of Merrick Bank Merchant Services or relies on Merrick Bank for its processing network.

BankCard Central Location and Ownership

The address given on the company’s website is 1321 Burlington Street, Suite B, North Kansas City, Missouri 64116. BankCard Central is a registered ISO/MSP of Merrick Bank, South Jordan, Utah. Richard Noble is the CEO of BankCard Central.

BankCard Central Review Table of Contents

  • Costs & Contract: BankCard Central offers a two-year contract through Merrick Bank with an early termination fee of up to $395.
  • Complaints & Service: BankCard Central has received fewer than 10 public complaints.
  • BBB Rating: BankCard Central has an “A+” rating with the Better Business Bureau and has received 0 complaints in the past 3 years.
  • Sales & Marketing: BankCard Central appears to hire independent sales agents but has not received any complaints about its sales practices.
  • Rates & Fees: How Merchants Got The Best Rates With BankCard Central
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Products & Services Offered

Types of Businesses Served

  • Retail
  • MOTO
  • E-commerce
  • Seasonal
  • Firearms
  • High risk

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BankCard Central Rates, Fees, and Costs

Key Points

Swiped Rate 2.50% + $0.20
Keyed-in Rate 3.50% + $0.20
Virtual Terminal Rate 1.00% - 4.99%
Payment gateway Fee Undisclosed
Early Termination Fee $250 - $395
Monthly Minimum Fee $25
Monthly Support Package Fee $15
PCI Compliance Fee $4.95 Per Month

Two-Year Contract

The standard BankCard Central contract is a two-year agreement through Merrick Bank with an early termination fee of either $250 or $395, a monthly minimum fee of $25, a monthly support package fee of $15, and a PCI Compliance fee of $4.95 per month.

Industry-Standard Pricing

These contract terms are more or less average for the industry, but they may be subject to variation depending on a merchant’s business type, size, and time in business. Merrick Bank, who provides BankCard Central’s contracts, in turn, relies upon TSYS for its back end processing. This means that the rate structure of their agreements likely resembles that of a standard TSYS merchant agreement. TSYS offers listed a swipe rate of 2.50% plus $0.20 per transaction and a keyed-in rate of 3.50% plus $0.20 per transaction.

Virtual Terminal and Payment Gateway Pricing

In addition to its storefront payment processing services, BankCard Central’s merchant agreement also has a section pertaining to virtual terminal and payment gateway services. However, pricing on either of those services is not disclosed. Additional rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.

The company’s rating has been slightly raised in this section due to the absence of complaints related to its costs. Merchants are encouraged to read all contract terms before signing and to negotiate for the best rates and lowest fees (see: “Fee Sweep“).

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Response from BankCard Central

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BankCard Central Complaints & Customer Reviews

Key Points

Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

No Public Complaints

As of this update, we could not locate any negative reviews of BankCard Central that accuse the company of being a scam or ripoff. This is an exceptionally low complaint rate for a company of BankCard Central’s size and time in business, and it indicates a proactive approach to customer service.

BankCard Central Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against BankCard Central. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

BankCard Central Customer Support Options

The company’s website offers dedicated phone support for both its merchant accounts and its VerePay gateway, and this combination appears to do an excellent job of resolving merchant complaints in-house. For now, BankCard Central appears to compete with even the top-rated payment processors for great customer service.

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Response from BankCard Central

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BankCard Central BBB Rating Summary

Key Points - BBB

Product & Service Complaints 0
Billing & Collection Complaints 0
Advertising & Sales Complaints 0
Guarantee & Warranty Complaints 0
Delivery Complaints 0

Clean Complaint Record

It appears that BankCard Central has opened a file with the Better Business Bureau but is not yet accredited. At this time of review, the company has an “A+” rating and has had 0 complaints closed with the BBB within the last 36 months. It has also not had any informal reviews posted to its profile.

An “A” Performance

Given the company’s complaint total, we agree with the BBB’s rating at this time. However, merchants should be aware that there are good reasons to be skeptical of the BBB’s rating system.

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Response from BankCard Central

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Truth In Marketing & Advertising

Key Points

Employs Independent Resellers Yes
Advertises Deceptive Rates No
Discloses All Important Terms No

Outside Sales Team

It appears that BankCard Central utilizes independent resellers, sub-ISOs, and outside sales agents to market its services. Generally speaking, this practice makes it difficult for a company to monitor and regulate its sales team, which often results in elevated complaint rates. In the case of BankCard Central, however, it does not appear to be a problem.

No Deceptive Quotes

At the time of this review, we are unable to locate any BankCard Central reviews that mention a negative experience with the company’s sales team, and BankCard Central does not appear to engage in deceptive advertising strategies in its official materials. If you suspect, however, that BankCard Central is overcharging you, you can double-check your monthly bill with a third-party statement audit.

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Response from BankCard Central

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BankCard Central Logo

Our Opinion of BankCard Central

A Solid Option for Most Business Types

According to all available information, BankCard Central rates as a reliable merchant services provider. The company is not showing any complaints on this site or elsewhere, and, aside from its use of independent resellers and average contract terms, we were unable to locate any red flags that should cause merchants to have reservations about BankCard Central. Even when dealing with highly rated companies, merchants are encouraged to aggressively negotiate contract terms and to compare their quotes to those offered by top-rated merchant account providers.

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Thank you for reading my review. I hope that it has helped you with your research.

Why I'm Qualified to Write About Credit Card Processing and Merchant Account Services

I'm a former credit card processing sales director who left the industry because I didn't like how it takes advantage of small business owners. It feeds like a leech on businesses and thrives by imposing fees that are nearly impossible to comprehend. Seeing a need for change, I left and built this website help business owners better understand the industry, research merchant services providers, and get refunds of excessive merchant account fees. My experience of working "behind the curtain" in the industry, and using that knowledge for good, has resulted in millions of dollars returned to hard-working small business owners as well as enterprise-level companies.

From the time that I starting working in the merchant services industry to when I left to create this website, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this "insider" knowledge to myself. To lift the fog, I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers on this website.

How I Can Help You

I specialize in helping businesses get refunds of excessive fees and have recovered $1,567,184 this year alone! Submit a recent statement below to find out if you are getting overcharged. I'll take a look at it for free. If I find fees that can be refunded, hire me on contigency. I only get compensated if I put money back into your pocket.

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