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BankCard Central Review: Fees, Complaints & Lawsuits
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Note: As of 2022, the BankCard Central website has had a note for some time that it is under reconstruction. We believe the company has shut down permanently and will no longer be updating this review. If you have any information to the contrary, please let us know in the comments below.
A Merrick Bank Reseller
BankCard Central is a full-service merchant account provider serving both small and large businesses. There is some evidence that BankCard Central resells the services of Merrick Bank Merchant Services or relies on Merrick Bank for its processing network.
BankCard Central Location and Ownership
The address formerly given on the company’s website is 1321 Burlington Street, Suite B, North Kansas City, Missouri 64116. BankCard Central is a registered ISO/MSP of Merrick Bank, South Jordan, Utah. Richard Noble is the CEO of BankCard Central while LinkedIn has Larry Daniels as president.
BankCard Central Review Table of Contents
- Costs & Contract: BankCard Central offers a two-year contract through Merrick Bank with…
- Complaints & Service: BankCard Central complaints number fewer than 10 on…
- BBB Rating: BankCard Central no longer has a profile with…
- Sales & Marketing: BankCard Central appears to hire independent sales agents but…
BankCard Central Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||<10|
|Live Customer Support||Yes|
|Most Common Complaint||N/A|
No Public Complaints
As of this update, we could not locate any negative BankCard Central reviews that accuse the company of being a scam or ripoff. This is an exceptionally low complaint rate for a company of BankCard Central’s size and time in business, and it indicates a proactive approach to customer service. If you have your own BankCard Central review to make, please do so in the comments below.
BankCard Central Lawsuits and Fines
We have not found any outstanding class-action lawsuits or FTC complaints filed against BankCard Central. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
BankCard Central Customer Service Options
The company’s website offers dedicated phone support for both its merchant accounts and its VerePay gateway, and this combination appears to do an excellent job of resolving merchant complaints in-house. For now, BankCard Central appears to compete with even the top-rated payment processors for great customer service.
We have located multiple BankCard Central customer service phone numbers:
(800) 331-8882 – Toll-Free Customer Support
(816) 221-1133 – Technical Support
BankCard Central also offers a customer support form on its website.
BankCard Central Online Ratings
Here's How They Rate Online
|Total BBB Complaints||0|
Clean Complaint Record
It appears that BankCard Central has opened a file with the Better Business Bureau but is not yet accredited. At this time of review, the company has an “A+” rating and has had 0 complaints closed with the BBB within the last 36 months. It has also not had any informal reviews posted to its profile.
An “A” Performance
Given the company’s complaint total, we agree with the BBB’s rating at this time. However, merchants should be aware that there are good reasons to be skeptical of the BBB’s rating system.
BankCard Central Fees, Rates & Costs
A Closer Look at The Contract
|Monthly & Annual Fees||Yes|
|Processing Rates||1.00% - 4.99%|
The standard BankCard Central contract is a two-year agreement through Merrick Bank with an early termination fee of either $250 or $395, a monthly minimum fee of $25, a monthly support package fee of $15, and a PCI Compliance fee of $4.95 per month.
These contract terms are more or less average for the industry, but they may be subject to variation depending on a merchant’s business type, size, and time in business. Merrick Bank, who provides BankCard Central’s contracts, in turn, relies upon TSYS for its back end processing. This means that the rate structure of their agreements likely resembles that of a standard TSYS merchant agreement. TSYS offers listed a swipe rate of 2.50% plus $0.20 per transaction and a keyed-in rate of 3.50% plus $0.20 per transaction.
Virtual Terminal and Payment Gateway Pricing
In addition to its storefront payment processing services, BankCard Central’s merchant agreement also has a section pertaining to virtual terminal and payment gateway services. However, pricing is not disclosed on either of those services. Additional BankCard Central rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.
The company’s rating has been slightly raised in this section due to the absence of complaints related to its costs. Merchants are encouraged to read all contract terms before signing and to negotiate for the best rates and lowest fees.
We also encourage merchants to check out our list of the providers of the best merchant accounts.
BankCard Central Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Employs Independent Resellers||Yes|
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||No|
Outside Sales Team
It appears that BankCard Central utilizes independent resellers, sub-ISOs, and outside sales agents to market its services. Generally speaking, this practice makes it difficult for a company to monitor and regulate its sales team, which often results in elevated complaint rates. In the case of BankCard Central, however, it does not appear to be a problem.
This compares favorably to our list of best credit card processors.
No Deceptive Quotes
At the time of this review, we are unable to locate any BankCard Central reviews that mention a negative experience with the company’s sales team, and BankCard Central does not appear to engage in deceptive advertising strategies in its official materials. If you suspect, however, that BankCard Central is overcharging you, you can double-check your monthly bill with a third-party statement audit.
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