Best Rate Merchant Service Reviews & Complaints

Best Rate Merchant Service Logo
full star full star full star full star empty star

How did they treat you? ▼

Specializing in Vape and E-Cig Accounts

Founded in 2008, Best Rate Merchant Service, also known as “BR Merchant Service,” is a merchant account provider that serves both standard and high-risk business types. Best Rate Merchant Service also appears to operate under the name Painless Processing and is partnered with multiple backend processors, which may include Paya and EVO Payments International.

Best Rate Merchant Service Payment Processing

The company highlights its membership with the Smoke-Free Alternative Trade Association (SFATA), claiming to be a vape and e-cig industry account leader. Merchant reviews also reflect the company providing services to companies selling CBD products. Their services include POS solutions, EMV readers and card swipers, check processing, access to payment gateways, mobile payments, e-commerce solutions, EBT processing, gift card programs, cash advances, PCI compliance, and chargeback protection.

Best Rate Merchant Service payment processing

Best Rate Merchant Service offers standard payment processing services

Best Rate Merchant Service Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

Low Overall Complaint Total

Our search uncovered a few negative Best Rate Merchant Service reviews. These complaints touch on various issues such as fund holds, subpar customer service, incorrect billing, undisclosed fees, and insufficient employee support. However, no consistent pattern emerges to indicate major customer service problems. Some recent positive testimonials provide a counterbalance to these complaints. Nonetheless, Best Rate has not yet achieved status as one of the best-rated payment processors for customer support. We invite you to contribute your own Best Rate Merchant Service review in the comments.

Best Rate Merchant Service Lawsuits

No outstanding class-action lawsuits or FTC complaints have been identified against Best Rate Merchant Service. Merchants seeking alternatives to litigation might consider reporting concerns to relevant supervisory bodies.

Best Rate Merchant Service Customer Service Options

Best Rate Merchant Service provides phone and email support for its merchants. This level of support is adequate but not exceptional.

Available Best Rate Merchant Service customer service contact:

(866) 577-1593 – Toll-Free General Customer Service

Email support at [email protected] and a support form on the company’s website.

The company is rated “B” for customer service, with ongoing monitoring of consumer feedback, including comments on this review, to gauge merchant satisfaction more accurately. Remember to use keywords like ‘Best Rate Merchant Service complaints’ and ‘Best Rate Merchant Service customer reviews’ for enhanced SEO visibility.

Best Rate Merchant Service Online Ratings

Here's How They Rate Online

Online Ratings Summary
Total Complaints 0
Resolved Complaints 0

No Complaints

Best Rate Merchant Service currently has an “A+” rating with the Better Business Bureau and has been accredited since 2010. The company has received no complaints to its BBB profile in the last three years.

What Merchants Say

The company currently is showing no complaints to its profile in the last 3 years. One 2016 complaint described a sudden fee increase with poor communication from the company:

On 8/3/16 I began receiving a 6.3% discount (fee) applied to my transactions. All previous transactions were 3.5% and inline with my merchant agreement. Since 8/5/16, (9) phone calls and (11) emails have been placed asking for an explanation, and currently cancellation documents. There has been no follow up or action taken on any statements made by Best Rate regarding the 6.3% charges, and also no cancellation documents sent since my initial request on 9/15/16. Emails and phone calls result with no action taken, if there is any reply whatsoever. Please see the communication log below. 8/3/16 first 6.3% transaction 8/5/16 email asking if there is a mistake, or what happened 8/9/16 second 6.3% transaction 8/9/16 phone call to Best Rate stating “it happened again, did you find anything out” 8/9/16 email reply “we will check into it” 8/15/16 email asking for explanation 8/17/16 phone call asking for explanation 8/23/16 email asking for explanation 8/23/16 reply “its in the fine print, we will look into it/maybe we can lower your rates” (this is the last response about this issue to date – no follow up, no action taken) 8/25/16 emailed with details from competitor “do you offer a plan / product like this” 8/25/16 reply “maybe we can lower your rates” (30 working days after 1st email – no action / follow up taken by Best Rate) 9/15/16 phone call to request cancellation documents – was told I would have them by end of day 9/22/16 phone call to a different person to request cancellation documents 9/26/16 reply “someone else will be in touch later today” 9/26/16 phone call at end of day stating “no one has called”, please send documents 9/29/16 phone call requesting cancellation documents 9/30/16 phone call requesting cancellation documents 10/4/16 email though Best Rate website asking for cancellation documents 10/5/16 email stating if documents are not sent by 10/7/16 I will file complaint 10/5/16 reply “you will have them by 10/6/16, we can lower your rates if you stay” 10/8/16 nothing to date

Despite issues with higher-than-expected fees and questionable customer service, the above merchant and Best Rate were able to reach a resolution.

An “A” Rating For Now

Given the company’s low complaint total and successful resolutions, we agree with the BBB’s rating at this time, but merchants should only cautiously rely on BBB ratings in general.

Best Rate Merchant Service Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Swiped Rate 1.00% - 4.99%
Keyed-in Rate 1.00% - 4.99%
Early Termination Fee Up to $700
PCI Compliance Fee Undisclosed
Equipment Lease Terms Undisclosed

Customized Pricing

We are unable to locate specific details about the standard Best Rate Merchant Service contract at this time. Due to the company’s willingness to serve high-risk merchant types, it is likely that Best Rate customizes its pricing depending on each merchant’s size, type, and time in business.

High Termination Fees

This complaint claims that the Best Rate Merchant Service contract terms through EVO Payments International may include an annual fee, monthly PCI compliance fee, and other undisclosed fees, but a response from a company representative makes it clear that the complainant merely received a quote they were unhappy with. We have also received a complaint in the comment section below this review from a merchant who claims to have been charged a $700 early termination fee for closing their business, even though the company had told this merchant that this fee only applies when a merchant switches to a new provider. Regardless of the conditions that apply, this is a higher-than-average termination fee for the industry and is enough to exclude Best Rate from our list of the cheapest merchant accounts.

Overall Rating

High-risk merchants working with Best Rate should generally expect higher-than-average per-transaction fees and stricter cash reserve policies in keeping with standard industry practice. Given the few complaints about the Best Rate Merchant Service rates, we will assign it a “B” in this category until we have more information. If you have any specific knowledge of the standard Best Rate Merchant Service contract (including any monthly minimum fees or early termination fees), please share that information in the comment section below this review. We would encourage merchants to check out our list of the providers of the best merchant accounts.

Best Rate Merchant Service Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Employs Independent Resellers No
Advertises Deceptive Rates No
Discloses All Important Terms No

Dual Approach

Best Rate appears to utilize both in-house and outside sales agents to market its services. There is no evidence that the company hires independent agents on a wide scale, and we are unable to find any Best Rate Merchant Service reviews that mention unethical conduct by the company’s sales team. This compares favorably to our list of best credit card processors.

Sole Complaint

One Best Rate Merchant Service complaint from a former employee claims that the company fabricates rate quotes and makes unrealistic guarantees, but this claim isn’t corroborated by any other sources at this time. To the company’s credit, we cannot see any misleading rate quotes or deceptive tactics in its official marketing materials. For now, we have accordingly assigned the company an “A” in this category, but if you suspect that Best Rate Merchant Service is charging you undisclosed fees, we recommend seeking a third-party statement audit to find and eliminate unnecessary charges.

Our Best Rate Merchant Service Review Summary

Our Final Thoughts

Best Rate Merchant Service is regarded as a reliable merchant services provider based on all available data. Over the past ten years, the company has consistently maintained a low number of complaints and refrains from overtly deceptive sales tactics. While our rating could change as more current merchant feedback becomes available, we still advise merchants to compare the company’s pricing with that of top-rated credit card processors before committing to a service. This comparison will help ensure that businesses secure a solution that aligns with their specific needs and expectations while providing transparent and competitive rates.

Location & Ownership

Best Rate Merchant Service is a registered ISO/MSP of BMO Harris Bank, Chicago, Illinois, and is headquartered at 4680 E Los Angeles Avenue, Simi Valley, California 93063. Eli Rubin is listed as the CEO of Best Rate Merchant Service.

If you found this article helpful, please share it!

Which is Most Important for You?

If you had to pick one, which quality would you say will be the most important with your next credit card processor? Tap or click your selection to register your vote:

  1. Low Transaction Fees
  2. No Monthly Fees
  3. No Contract
  4. Reliable Customer Support
  5. Quick Signup

Testimonials & Complaints

How Did Best Rate Merchant Service Treat You?

2 User Reviews

  • Jerry Allen

    Best Rate Merchant Service has the worst customer service ever! And they have the audacity to name their company this??? I was on hold for more than an hour then i got hold of the ceo or owner eli rubin who was very rude and worst than the customer service rep. not a real company. i paid a visit to their location in simi valley, california – the place is unorganized and messy. How can they be accepting clients? and doing business with other businesses??? you might want to reconsider.

  • Rebecca Forbes

    We were very unhappy with our Best rate Credit card provider. They blocked about 50 to 75 percent of sales due to problems with their credit card processing and continued to charge a monthly fee for horrible credit card processing. It caused us to lose sales. Which was very hard on start up small business. Every dollar counted and this helped to cause our business to fail. Then when our business closed and we closed our account, they charged us a $700 fee, when their Sales rep said that fee is “only for business that moved to another company for credit card processing, not for a buisness closing and going out of business.” The Sales Rep lied to us and the collections department calls to bother us on a regular basis about the bill. The collection department refuseds to up hold the promise of the sales Rep and wave the fee since our business is closing. Paypal would be a much better choice, than this company.

Tell Us How They Treated You

Sharing your experience influences our rating and helps other business owners make informed decisions. Please take a moment to tell us if they are serving you well. Your email address will never be published, shared or sold. We only use it to authenticate that you are a real person and, if you select the option for it, to let you know if someone replies to your comment. Required fields are marked *

Comments must contain details about your experience. Please do not use ALL CAPS. Self-promotion, marketing content, or contact information of any kind will not be published. By submitting a comment, you are agreeing to our Comment Policy


Copyright © 2024, Inc. (Digital Fingerprint: 0d38c6720f0d78a701b74d58653af608). Getting paid to re-write this page? Click here to earn a reward.

Any unauthorized copying and reproduction of the content of this page, including all meta data and computer code, is strictly prohibited. While the information in the above article is believed to be accurate as of its publish date, the author and publisher make no representation or warranties with respect to the accuracy, applicability, fitness, or completeness of the contents. The author and publisher shall in no event be held liable to any party for any direct, indirect, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this material, which is provided “as is,” and without warranties. Any and all use of trade names and/or marks are for identification purposes only and shall not be construed as a claim of affiliation, or otherwise, with, Inc. ("CPO") in any form. The sole purpose of the material presented herein is to alert, educate, and inform readers. It is not intended as legal or financial advice. We may earn revenue if you obtain services from a provider that we recommend. See this page to learn how we support our operations.