Serving Standard and High Risk Merchants
Founded in 2009, Choice Merchant Solutions is a merchant account provider that offers a variety of credit card processing solutions for both standard and high risk merchants. The company appears to be partnered with Electronic Merchant Systems (EMS), a merchant account company headquartered in Independence, Ohio.
Choice Merchant Solutions Location and Ownership
Located at 10 Columbus Blvd in Hartford, Connecticut, Choice Merchant Solutions is sponsored by Esquire Bank, Garden City, New York and Merrick Bank of South Jordan, Utah, as its acquiring bank. John Paul Golino is listed as the president and CEO of Choice Merchant Solutions.
Choice Merchant Solutions Review Table of Contents
- Costs & Contract: Choice Merchant Solutions appears to offer a three-year contract with an early termination fee of $595.
- Complaints & Service: Choice Merchant Solutions has received more than 10 public complaints.
- BBB Rating: Choice Merchant Solutions has an “A+” rating and has received 1 complaint and 2 reviews in the last 3 years. The company has been accredited by the Better Business Bureau since 2017.
- Sales & Marketing: Choice Merchant Solutions appears to hire independent sales representatives and has received some merchant complaints about its sales practices.
- Rates & Fees: How Merchants Got The Best Rates With Choice Merchant Solutions
21 Responses
I have been processing with Choice for years. I had a rocky start the first few months because I was a startup, anytime I have an issue or question the pickup or return my call. they get my answers for me within hours when they are closed. there customer service is great. I was with BOA for 2 years and wow I was being over charged so much I stopped taking CC for over a year. When I finally needed to start taking them because it was effecting my business. I am glad I found them they have always been transparent with me. Which was my biggest fear. I want to know everything I know that cc are expensive but I am glad they tell me flat out what I am paying then hiding it from me.. great people, great customer service great company..
Hi Paula,
Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!
I own Megs Legs Tanning Salon in Springfield MA. One of their reps came to me about 6 months back to offer a ‘rate review’ after showing me the potential savings, It was easy to make the decision to switch. The process was painless and I’m glad I did it. I would highly recommend them to anyone looking for an honest, long term cc processing solution for their business. Thanks Again!
Megan, we are unable to find any record of your business name in Springfield, MA. Can you please provide a street address?
I own a local hardware store and wasn’t looking for a new processor however a rep came into my store and we talked a little about how to increase my ROI by switching to Choice. I was certainly open to this conversation. The proff was in the pudding. They were able to seamlessly get me out of my current contract and in the next quarter I was able to save my business an average of 250 a month. Great people to work with, highly recommend!
Hi Cory,
In order to authenticate your testimonial, please reply to this comment with your business name and location. Thanks!
I’ve used several merchant processors and by far Choice has been the most transparent, and fair. Before I using Choice, had a separate company handling fraudulent charges and because of that, it took longer to fight, many times I would lose the case. They have their own department that handles charge-back mitigation which is a huge weight off my shoulders. They are very responsive if I reach out for anything. I love having peace of mind and feel confident knowing Choice is their for me when I need them. 5 stars!!!
Hi Sylvester,
In order to authenticate your testimonial, please reply to this comment with your business name and location. Thanks!
I own a small business called Nana’s Closet. One of your sales reps came into my shop and told me about your company. I told him I was in a contract with another company. He told me that he would pay the pay off if I would go with him. So I agreed, that was in may. I can not get ahold of him I call every day. I have called the company they said to send a copy of the bank statement that the other company took out the money almost 300.00.
I sent it to them 3 times. when I do call (mike ) told me he couldn’t help me.
What is going on with this company. I have talked to my lawyer. I am going to the consumer protection agency and I am going to let them handle this. I am not happy, and would like to get this taken care of .
looking forward to hearing from you
Cindy,
I think this is just a misunderstanding. According to our records, there was no contract ever signed with your company. I would be happy to straighten this out for you. Certainly wouldn’t want you to spend money for a legal advice regarding an un-returned phone call. Please contact me my name is Julie and I will be reaching out to you via phone today as well.
A salesperson from Choice Merchant Services came to me and reviewed my existing credit card company and came back with a report saying they would save me $64 in savings per month by using them. In addition they would waive a bunch of fees including start up fee and annual servcie fee. The first bill came and based upon the same amount of sales it actually cost me $20 more. In addition they charged me a $95 set up fee. I called and was told that the set up fee would be refunded in the next statement–IT WAS NOT!
I called the actual company processing the fees (EMS) and they told me all of the annual fees etc were NOT being waived. This month I got my statement and it was $20 more than the usual charges on charges that were $600 less than my original company thus making it about $30 over that company instaed of $64 less.
They verbally told me that there would be no cancellation fee but now EMS states there would be a $595 cancellation fee or that I would need to fulfill my 36 month contract. RUN DON’T WALK AWAY IF YOU EVER SEE EMS or Choice Merchant Services try to solicit your credit card processing.
All Choice Merchant Solutions Merchant Processing Agreements contain a clause providing for automatic
renewal. Given the nature of our industry such a practice is standard and very much necessary. It would be extremely inconvenient if processing companies were to simply “shut off” our customers’ processing accounts the day their contract expired.
Because our contract has this clause we understand how unreasonable it would be to simply lock a customer into an agreement eternally. The contract which this customer signed contains a clause by which 90 days prior to the renewal date; they may contact us to terminate their merchant account free of penalty. When such requests are made, a cancellation form is sent out to the customer and once signed and returned the auto renewal is deactivated and the account is scheduled for termination on the anniversary date.
If a merchant wishes to process credit card transactions after their 36 month anniversary date, the only feasible way to make this happen is to auto renew their agreement. All of these things are set forth in the agreement which the customer signed.
Been with other companies before and a Representative came out and did a review was able to save me $150 a month. I ended up changing with them. I have been with them for almost 4 years now. Anytime I have a compliant They handle it for me. They have replaced my machine when it broke. I loved that when the rates lowered down without me asking. I am so glad they called me and I decided to meet with them. They have saved my alot of money over the years. Also I love there new line of credit program. Have been able to fix up by business. I would deff recommend this credit card company to anyone and everyone
Hi Janet,
Please reply to this comment with your business name and location to verify your testimonial.
Very much agree with the consensus. They posed as my existing company on the phone. Converted me over and it left my old account open with my good provider. Luckily they retuned our equipment to them. Now I’m getting the run around just to get the cancelation person Elise on the phone. So far they have just left for the day, been on the other line and been out to lunch. All within a few minuets. Stay very far away!!!!
I have been with Choice for 3 years I love that anytime I have a problem they fix it. Any time I want a rate review they give it right to me. I have 6 business and I switched them all to choice because they were so good to me. Never will I go with a bank when double charge me
Ok, so I signed up with this company two years ago in September 2010 and the sales rep that came to my office said to me that this was a no-contract agreement and if I decided to cancel all I had to do was just return the equipment. After about a year they started charging me more fees and increased the monthly service fee from $5 to $50 per month, this is in adition to the fee they charge per swipe. I came upon square, the payment processor you can use on your smart phone which has no monthly fee, so I decided to call Choice Merchant Solutions to cancel my account with them. The sales Rep tells me that I am locked into a 3 years contract. I read the agreement and it says that the contract automatically renews every year, which means I should be able to cancel in September 2012, before it renews again. The Rep tells me that I have to call 3 months before the contract ends, so they are trying to stick me with either another year of useless billing because I do not use their services anymore or a $500 cancellation fee. Also, if I do not call to cancel 3 months before September 2013, the contract automatically renews for another 3 years and the same story repeats all over again (Even thought it does not mention this in the contract). My advise to whoever is considering using this company is DON’T.
I never write comments in forums, this is my first time doing it and the reason behind it is that maybe I can save someone a lot of headaches and troubles with this company if they get to read this post before they sign up with thses white-collar criminals.
Stay clear of this unethical, unprofessional company. I had a sales representative visit my store to give
me a quote of credit card processing fees. The sales representative took one of my monthly statements,
promising to return the next business day, with a quote, and of course, to return my statement. It has been one-week and the sales representative has not returned, has not called, and cannot be reached.
I think the creep skipped town. I have placed numerous calls to their corporate office, in Hartford, Ct.,
to no avail. No one in the company can locate their own sales representative. Thank goodness I smelled a rat and did not sign-up with this company. Stay clear–Choice Merchant Solutions is a SCAM!
JUST A HEADS UP. LOOK OUT FOR THEM CALLING YOU BACK FROM A DIFFERENT NAME AND NUMBER AND USING THE INFO ON YOUR STATEMENT LIKE MID #, sales volume, and transactions, to ACT like they are your current provider and it kind of makes you think they are when they call with all your personal info. BUYER BEWARE. This company needs to be outed from the merchant service industry. how do they get away with sheer fraud?????
While I cannot speak for their services, they are persistent with their robo calling from 860-541-5830 and their assurances of removing your phone number from their database(s) are just so much hot air.
Choice merchant solutioins is a rip off company. They are liers minpulative people, they are taking money from me from past three years and charging fees for no reason. My contract with them came to an end in February and I returned their equipment but they were like no your contract will be over in July now comes July they say no we renewed your contract in May. So they have been charging me from February til now. I don’t think anyone can renew a contract without anyones authorization. Now they tell me we will charge you $500 if you want to end the contract. Their sale people are so disrespectful. I am so sick and tired of their games everytime I call them their customer people tell me different thing it’s rediculous. They should not be doing business at all because they don’t even know how to serve their customer. I am surprised no one has taken any action against them!!