Diligent Payments Reviews & Complaints
Company Overview
Founded in June 2018, Diligent Payments is a merchant account provider that serves both standard and high-risk business types. The company was started by a former sales agent for Payline Data, which is one of the highest-rated providers on CPO. Diligent Payments is a reseller of Clover and Poynt point-of-sale equipment as well as its own payment gateway for e-commerce merchants.
Diligent Payments Payment Processing
Diligent Payments processes all major debit and credit cards. Their services include mobile payments, e-commerce solutions, EMV card readers and swipers, POS systems, self-service payments, and ACH processing.
Location & Ownership
Diligent Payments is a registered ISA of CardConnect and of Total System Services, Inc. and is headquartered in https://kidsrkids.com) sa=X&ved=2ahUKEwjt8JKGvJHiAhUIY6wKHa9PASgQ8gEwGXoECAoQCA” target=”_blank” rel=”noopener noreferrer”>St. Louis, Missouri. Steve Woodland is the CEO of Diligent Payments, though some sites say the name is Steve Marshall.
Diligent Payments Customer Reviews
Here's What Their Clients Say
Total Online Complaints | <10 |
---|---|
Live Customer Support | Yes |
Most Common Complaint | N/A |
Recent Lawsuits | No |
No Reported Complaints
We were unable to find any negative Diligent Payments reviews, which suggests that the company maintains a clean track record and is likely not involved in any fraudulent activities. Given Diligent Payments’ relatively recent establishment and its limited client base, it may take some time before substantial merchant feedback emerges. However, the absence of complaints at this stage can be viewed as a positive indication of the company’s ethical operation. If you have had experiences with Diligent Payments, we encourage you to share your review in the comments below.
Diligent Payments Legal Standing
As of our investigation, there are no ongoing class-action lawsuits or FTC complaints filed against Diligent Payments. Clients dissatisfied with their experiences and seeking alternative courses of action are advised to report their concerns to relevant supervisory organizations.
Diligent Payments Customer Support
Diligent Payments provides 24/7 phone and email support to all its clients, meeting the basic expectations for top-rated payment processors known for excellent customer service. This level of support appears to effectively address the needs of the company’s clientele.
Diligent Payments Customer Service Number
- (314) 833-9633 – General Support
Other Support Options
- Customer support email address at [email protected]
Diligent Payments Online Ratings
Here's How They Rate Online
No Profile Available
The Better Business Bureau does not maintain a profile for Diligent Payments at this time. We therefore will not factor a BBB rating into this review.
Diligent Payments Fees, Rates & Costs
A Closer Look at The Contract
Cancellation Penalties | No |
---|---|
Monthly & Annual Fees | Yes |
Processing Rates | Interchange + |
Equipment Leasing | Yes |
Multiple Pricing Plans
Diligent Payments provides three distinct pricing plans tailored to different merchant needs: the Drive, Direct, and Domain plans.
The Drive plan caters to swipe/retail environments, offering interchange plus 0.25% and $0.10 per transaction with a monthly fee of $10.
For keyed-in/MOTO transactions, the Direct plan charges interchange plus 0.35% and $0.15 per transaction, alongside a monthly fee of $10 and an additional $10 payment gateway fee.
E-commerce transactions are addressed by the Domain plan, which includes interchange plus 0.45% and $0.20 per transaction, with a monthly service fee of $10 and a $10 payment gateway fee. All these plans feature month-to-month contracts without early termination fees.
Virtual Terminal and Payment Gateway Pricing
Diligent Payments also offers virtual terminal and payment gateway services, though specific pricing details for these services are not publicly listed. Merchants utilizing these e-commerce solutions may encounter additional fees, such as gateway fees, technical support charges, batch fees, and other transaction-related costs.
No Red Flags
There are no identified complaints concerning Diligent Payments’ pricing structure, suggesting client satisfaction with the company’s rates. While Diligent Payments has not specified equipment leasing policies on its website, merchants are advised to clarify terms to avoid potentially binding, long-term equipment leases. Diligent Payments’ competitive pricing and contractual flexibility are aligned with the industry’s more affordable, interchange-plus merchant accounts, contributing to its “A” rating in this category.
Readers looking for optimal merchant services are encouraged to explore our curated list of the best merchant accounts.
Diligent Payments Employee Reviews & Sales Tacitcs
Should You Work For Them?
Uses Independent Resellers | No |
---|---|
Telemarketing | No |
Misleading Marketing | No |
Discloses All Important Terms | Yes |
No Hiring Mill Practices
Diligent Payments does not appear to maintain a large team of independent sales agents or a major outbound telemarketing operation. The company is still relatively young, which means that most of its sales representatives will be in-house, full-time employees. We have not found any Diligent Payments reviews that describe deceptive sales practices or aggressive tactics, and the company’s Payline Data pedigree is an encouraging indicator that it does not engage in unethical conduct.
This compares favorably to our list of best credit card processors.
Transparent Rate Quotes
Diligent Payments fees for per-transaction and monthly rates are on its website for anyone to view. The company primarily offers interchange-plus pricing, which is the most transparent pricing model available. Although its fee table may not be totally inclusive of all of its possible fees, it does reveal most of the company’s primary costs in a straightforward way. If you have been charged higher fees than you expected from Diligent Payments, you can double-check your monthly statement with a third-party statement audit.
Our Diligent Payments Review Summary
Our Final Thoughts
Diligent Payments rates as a reliable credit card processing provider according to our rating criteria. The company is still very young, but it offers competitive, transparent pricing with business-friendly contract terms. We will continue monitoring public feedback regarding the company and adjust our ratings as necessary. For now, business owners are encouraged to compare Diligent’s pricing to that offered by top-rated all-purpose merchant accounts in order to obtain the best possible deal.
If you found this article helpful, please share it!
Weston Paula
I’ve been using Diligent Payments for over a year now, and I must say it’s been a game-changer for my business! The platform is not only user-friendly but also incredibly efficient in processing payments. With their top-notch security measures, I feel confident that my customers’ data is safe and protected. The real-time reporting feature has helped me keep track of transactions effortlessly. Customer support is also outstanding; they’ve always been quick to respond and resolve any queries I had. Thanks to Diligent Payments, I can now focus on growing my business without worrying about payment hassles. I highly recommend Diligent Payments to any business owner looking for a reliable and hassle-free payment solution. You won’t be disappointed!