EXS Electronic Exchange Systems Reviews & Complaints

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How did they treat you? ▼

Pros & Cons
Pros: Cons:
Competitive fees. Limited customer support hours.
Fast transaction processing. Requires internet connectivity.
Secure data handling. Limited customization options.
User-friendly interface. Potential transaction delays.
Wide acceptance range. Fees for extra services.
Reliable uptime. Learning curve for beginners.
Overcharges Reported

Getting the lowest costs with EXS Electronic Exchange Systems?
Probably not.
>>> See what we are finding <<<

Overview

In this review of EXS Electronic Exchange Systems, a merchant account provider operating under various names, we'll take a closer look at their services and operations. We'll cover their wide range of payment processing solutions, including EMV card readers, POS systems, and e-commerce solutions, catering to diverse business environments. We'll also examine the company's pricing structures, contract terms, and their affiliation with Global Payments and HSBC Bank USA.

We'll scrutinize EXS's customer service record, highlighting both strengths and weaknesses identified in user reviews and employee feedback. Our analysis will include customer complaints, focusing on sales tactics and customer support, as well as an assessment of the company's online ratings and legal history, including involvement in major lawsuits.

Finally, we'll discuss the company's marketing strategies, especially their use of independent resellers and telemarketing, and how these practices impact their overall reputation. By providing a detailed look at EXS Electronic Exchange Systems from various angles, this review aims to present a balanced view of their services, helping businesses make informed decisions about their merchant account needs.

About Electronic Systems

EXS Electronic Exchange Systems is a merchant account provider headquartered in Newport Beach, California. The company was sold to Total Merchant Services but continues to operate as a separate brand. EXS is an ISO of Global Payments. EXS also goes by the name of Universal Business Systems and PayPro Processing. Founded in 1997, the credit card processor appears to own a number of websites, and a couple use different business names to target different industries. Some of EXS Electronic Exchange Systems's web addresses are listed below:

  • timesharesmerchantaccount.com
  • utakecreditcards.com
  • payproprocessing.com

EXS Products and Services

Payment Processing

Electronic Exchange Systems (EXS) handles the processing of all major debit and credit cards for a variety of business types. Their services encompass EMV card readers and swipers, point-of-sale (POS) solutions, mail order/telephone order (MOTO) services, e-commerce solutions, check and e-check processing, cash advances, gift and loyalty programs, and EBT processing.

Range of Account Types

EXS Processing supports a wide range of business types, including mail order, telephone order, retail, and internet accounts. This indicates that they offer customized solutions tailored to the specific needs of different sales environments.

Overcharges Reported

Getting the lowest costs with EXS Electronic Exchange Systems?
Probably not.
>>> See what we are finding <<<

EXS Electronic Exchange Systems Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints 10+
Live Customer Support Yes
Most Common Complaint Sales Tactics
Recent Lawsuits No

Assessment of Complaint Volume

Our review has identified over 10 negative EXS Electronic Exchange Systems reviews across various platforms. A segment of these reviews critically labels the company as fraudulent or deceptive. Common complaints include aggressive and misleading sales approaches, substandard customer service, and chargeback procedures that seem to disproportionately benefit the consumer. We encourage individuals with personal experiences with EXS Electronic Exchange Systems to share their reviews in the comments section below.

Legal and Regulatory Scrutiny of EXS Electronic Exchange Systems

To date, there are no known class-action lawsuits or Federal Trade Commission (FTC) complaints specifically targeting EXS Electronic Exchange Systems. For merchants dissatisfied with their experiences, an alternative to legal action might involve reporting their concerns to pertinent oversight agencies.

Customer Support Offered by EXS Electronic Exchange Systems

Given its establishment in 1997, the volume of complaints regarding EXS Electronic Exchange Systems is relatively minor. It’s important to note, however, that the company’s affiliations with DBAs, ISOs, and the Global Payments processing network could potentially redirect some complaints to these associated entities. Without concrete evidence of such redirection, we provisionally assign a “B” rating in this area. The company publicizes a dedicated toll-free support line and an email address on its website, though these resources alone do not elevate it to the status of a premier merchant account provider in customer service.

Contact Details for EXS Electronic Exchange Systems Customer Service

  • (877) 865-7744 – Toll-Free Customer Support

Additional Customer Support Resources

This updated content aims to present an accurate and balanced overview of EXS Electronic Exchange Systems, reflecting the experiences and feedback from their customer base. By incorporating SEO-optimized terms such as “reviews,” “complaints,” and “customer service,” the article enhances its discoverability for individuals researching the company. We’ve retained the original links, ensuring readers have direct access to additional information and resources.

Overcharges Reported

Getting the lowest costs with EXS Electronic Exchange Systems?
Probably not.
>>> See what we are finding <<<

EXS Electronic Exchange Systems Online Ratings

Here's How They Rate Online

Online Ratings Summary
BBB Reports 0

No BBB Complaints

EXS is not an accredited business with the Better Business Bureau and currently has an “A+” rating with the BBB. The company has received 0 complaints within the past 36 months.

What Merchants Say

EXS has no current reviews on its profile, although it previously had 1. The review was negative in tone, with the client expressing their dissatisfaction over the company’s services being overpriced:

The absolute WORST in credit card processing, HANDS DOWN. Don’t walk, RUN from this overpriced, ridiculously
obnoxious Company. You will be very glad you did!

Despite the reviewer’s opinion, the company does not rank among the worst merchant account providers on this website. Nevertheless, merchants should review their options for the cheapest merchant accounts to avoid an experience like this.

An “A” Performance

Due to the clean profile, we agree with the BBB’s rating of an “A” at this time.

EXS Electronic Exchange Systems Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Cancellation Penalties Yes
Monthly & Annual Fees Yes
Processing Rates Variable
Equipment Leasing Yes

EXS Electronic Exchange Systems Pricing

The standard EXS Electronic Exchange Systems Merchant Agreement entails a payment processing contract via Global Payments for a minimum of one year. It includes no PCI Compliance fees for the initial year (subsequently $4.95 monthly), a monthly minimum fee of $25, a $10 monthly service charge, a $20 chargeback fee, and a tiered pricing structure. While the document does not specify an early termination fee, reports from two clients mention a $300 termination fee, and one cites a $495 termination fee. Additionally, a previous version of the company’s website outlined a Liquidated Damages early termination fee, potentially burdensome for businesses. We recommend consulting our list of the top merchant services.

Virtual Terminal and Payment Gateway Pricing

Apart from its in-store payment processing services, EXS Electronic Exchange Systems also showcases its virtual terminal and payment gateway services, powered by Authorize.Net. Typically, a merchant agreement with Authorize.Net involves a transaction rate of 2.90% plus $0.30, a $25 monthly gateway fee, and a $0.15 batch fee. Nevertheless, as a reseller of these services, EXS Electronic Exchange Systems retains the authority to modify these terms and conditions.

Contractual Terms

The company also offers a program for free terminal placement, identical to or affiliated with the one offered by Total Merchant Services. Overall, these terms seem slightly more favorable than industry standards, aligning with our assessment of Global Payments. However, we do not perceive EXS Electronic Exchange Systems’ contract terms as competitive with the most affordable merchant accounts. Readers are urged to meticulously review all contract terms of EXS Electronic Exchange Systems and inquire about any early termination fees and service durations.

Overcharges Reported

Getting the lowest costs with EXS Electronic Exchange Systems?
Probably not.
>>> See what we are finding <<<

EXS Electronic Exchange Systems Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Uses Independent Resellers Yes
Telemarketing Yes
Misleading Marketing No
Discloses All Important Terms No

Outside Sales Agents

According to Client complaints, Electronic Exchange Systems partners with ISOs and independent sales agents to market its services. This marketing practice usually has a dual effect of increasing client complaints about a company and dispersing these complaints across several independent offices with different names. In this case, we are able to locate eight negative EXS Electronic Exchange Systems reviews that accuse the company’s sales team of unethical sales tactics. This does not compare favorably to our list of best credit card processors.

Sales Complaints

In one EXS Electronic Exchange Systems complaint, a business owner claims to have been promised by an EXS agent that the company would reimburse her for the cost of switching to EXS, only to receive no reimbursement whatsoever. Another EXS Electronic Exchange Systems complaint mentions aggressive sales tactics and difficulty canceling the service after signing up. The other EXS Electronic Exchange Systems complaints describe a lack of follow-through on agreed-upon contract terms, misrepresentation of a company promotion, and undisclosed costs. Although the company is showing under ten complaints about its sales team, the fact that they have been posted with regularity about the same issues suggests that there are real shortcomings in its sales practices.

No Deceptive Advertising

To its credit, EXS does not appear to engage in deceptive advertising strategies in its official materials. If you suspect that Electronic Exchange Systems is charging you undisclosed fees, we recommend seeking a third-party statement audit to find and eliminate hidden charges.

Overcharges Reported

Getting the lowest costs with EXS Electronic Exchange Systems?
Probably not.
>>> See what we are finding <<<

Our EXS Electronic Exchange Systems Review Summary

Our Final Thoughts

EXS Electronic Exchange Systems is currently assessed as an average credit card processing provider within our established rating system. The company benefits from a relatively low volume of complaints and maintains contract terms that align closely with industry averages. However, the potential for adjustments to EXS Electronic Exchange Systems’ rating exists pending updates to its profile on the Better Business Bureau (BBB). This could influence their standing either positively or negatively, depending on new information and customer feedback that may emerge.

While awaiting these potential updates from the BBB, clients considering EXS Electronic Exchange Systems for their credit card processing needs might find it advantageous to explore services from top-rated overall providers. These providers are often distinguished by their superior customer service, transparent pricing structures, and more favorable contract terms, making them a reliable choice for businesses seeking dependable merchant services.

Location & Ownership

EXS is a registered ISO of HSBC Bank USA, National Association, Buffalo, NY. EXS Electronic Exchange Systems appears to have multiple locations and is headquartered at 303-B Anastasia Blvd., Ste. 123 St. Augustine, FL 32080, though the BBB lists them at 3901 MacArthur Blvd Newport Beach, CA 92660. Peter Tatro is listed as the president and CEO of Electronic Exchange Systems.

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Overcharges Reported

Getting the lowest costs with EXS Electronic Exchange Systems?
Probably not.
>>> See what we are finding <<<

Testimonials & Complaints

How Did EXS Electronic Exchange Systems Treat You?

Overcharges Reported

Getting the lowest costs with EXS Electronic Exchange Systems?
Probably not.
>>> See what we are finding <<<

14 User Reviews

  • DEISY

    EASTERN

    I would not recommend this company to anyone. You have to wait 30 minutes or more to get an answer by phone, they discharge the money from your account even when the services are canceled. and after I called them about what was going on, they said there is their fault that we had to talk with Electronic Systems. Still, they gave me a phone number out the service, after to had to call again, the answer was they did not know another phone number or contact, so almost $200 per month is taken from your bank account after the cancellation, and they cand o nothing. They charge a high rate per transaction, monthly fees of 99.52, and 2 or 3 times per month they discharge $19.95 or more PCI non-Comply fees. They are high all this information in the contract.

  • Mary Marrs

    Wow, I am so disappointed with this company. I used them for years but when I tried to stop them was unable to do so., I spoke with a person and they said that they would take care of the closing and stop the billing, but NO, this did not happen. We when I called again I spoke with Kyra, who, was sweet in tone, was rude in her tone. Said that she would not take care of this and, I am using my own words here, could just deal with it. Find some other way to doing business, may cost you a bit more, but you won”t get turned into collections for services that you did not use and had asked to be stopped. Very unhappy.

    From The Editor
    This Post Might Help: How to Get Out of a Merchant Account Contract

  • Jesse M,

    My experience with Electronic Exchange Systems has been horrible as a card processing company for my engineering services. They charged me $495 termination fee after having only $1350 for processing in January 2016 and kept charging my account months later. They damaged my personal credit with all 3 bureaus in April 2017 for my EIN Corporate Business by
    using a collection agency which is illegal. Therefore I consider them to be a rip-off company for the little business.

  • Sheila P

    Please, please save yourself the heartache and HOURS of wasted time on the phone and go with another provider–I truly feel that any provider would be better than this one. Their follow-through is horrible. Their customer service is equally horrendous. How this company stays in business, I have no idea.

  • Joseph

    EXS Electronic Exchange System is a rip off company. They over sell marketing. Too much promises that will not happen in order to sign up with their company. Too many unexplained charges and costing more, no way of saving in this company. With out mentioning by their marketing representative, they have secret contract that i only know when I started quitting to them. They told me that i sign up for 3 years contract. And there is $300 termination fee. Dont get trap with this company.

  • Lauren Doninge

    It is not possible to write a review that adequately describes how horrible our experience was with this company. Use any other company for your credit card processing. We are a small non-profit that needed to use credit cards at a golf tournament. We worked with Eric P from EXS and were told that the only charges would be a percentage of sales. There were no monthly carrying charges or other fees. The account would be dormant except for our annual events. They tapped out accounts and withdrew and withdrew and withdrew. We did not have the funds to fight them. RUN from this company.

  • v.c

    i have them currently in my business. The sales tactics are minimal I suppose. It must depend on who you talk to because when I opened the account there were fees I was never told about and then I got my 1st statement. Also a sales team manager who had to confirm my application told mee that some of the new reps were making claims and lying to people to make a sale. They were offering $300 sign up bonus at the time which i agreed to but only if you keep them for a year or pay back the $300. Sales rep also told me the money would be given to me via my bank account within a few days of signing up. Of course after talking to the sales rep manager she told me that it would in fact be 30 days after signing up. No one ever sent me a copy of my agreement everything was done over the phone. I only received emails that stated my account was approved and my log in info. They are ok but paypal was better for me.even though the percentage was higher…I wasnt charged monthly and I dont even process that much credit also it went straight to my paypal that day. This company has you wait 2 biz days for your money then all fees come out at end of the statement cycle

    I want to get rid of them but then I would have to pay the $300 back within 10 days of cancelling. .

  • D. Tucker

    Electronic Exchange Systems, is a rip-off service under a big name. They are small minority business discriminators. With poor customer service, and don’t care about their merchant account holders, if you’re not a high volume account holder. They will also reverse all your transactions from card holders you’ve provided service and merchandise to, and not inform you till. I lost thousands of dollars on legitimate transactions through Electronic Exchange Systems.

  • Lou Joslin

    I highly recommend EXS Credit Card Processing! I have been processing with them for over 8 years with no issues. They were even able to immediately replace my broken terminal with a brand new one. Plus, my processing rates are very LOW.

  • Janina Kunze

    My name is Janina Kunze and I am independent massage therapist in Las Vegas, NV. In February 2012 I was offered Electronic Exchange Systems (EXS) services by their sales partner Silver State Payments. I refused the offer because I was already bound by a contract with different merchant company and did not want to pay double fees. In order to win me over and sign up with EXS, their sales partner Chuck Johns offered to pay me back all the fees I was charged by the other merchant from the time I would sign up with EXS until the end of term of my contract with the other merchant. Only under this condition of this agreement I have decided to sign contract with EXS. In May of 2013, at the end of my 3 year contract term with the other merchant company, I have contacted EXS sales partner and the company itself numerous times regarding my fees reimbursement, however received no response. I have called EXS sales representative and the company, I have faxed them my bank statements indicating the amount of money owed to me and they promised to take care of this matter, however to this day nothing has happened. I am very much disappointed in EXS performance and would not recommend their services to anyone.

    Sincerely,

    Janina Kunze, L.M.T.

  • Betty Blaszkowski

    I owned a small coffee shop and used EXS for my processing. They made the process very easy and were very helpful. My agent even came back to set up my machine and show me to to use it.
    I had to close my shop due to health reasons and again they were very helpful and made it very easy. No pushy people trying to keep me from closing my account, and no fees.
    I had used a different processor before them, and the difference was night and day! I wish I had started using them when I first opened. I would recommend EXS to anyone.

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Overcharges Reported

Getting the lowest costs with EXS Electronic Exchange Systems?
Probably not.
>>> See what we are finding <<<