Overview
In this review of EXS Electronic Exchange Systems, a merchant account provider operating under various names, we’ll take a closer look at their services and operations. We’ll cover their wide range of payment processing solutions, including EMV card readers, POS systems, and e-commerce solutions, catering to diverse business environments. We’ll also examine the company’s pricing structures, contract terms, and their affiliation with Global Payments and HSBC Bank USA.
We’ll scrutinize EXS’s customer service record, highlighting both strengths and weaknesses identified in user reviews and employee feedback. Our analysis will include customer complaints, focusing on sales tactics and customer support, as well as an assessment of the company’s online ratings and legal history, including involvement in major lawsuits.
Finally, we’ll discuss the company’s marketing strategies, especially their use of independent resellers and telemarketing, and how these practices impact their overall reputation. By providing a detailed look at EXS Electronic Exchange Systems from various angles, this review aims to present a balanced view of their services, helping businesses make informed decisions about their merchant account needs.
About Electronic Systems
EXS Electronic Exchange Systems is a merchant account provider headquartered in Newport Beach, California. The company was sold to Total Merchant Services but continues to operate as a separate brand. EXS is an ISO of Global Payments. EXS also goes by the name of Universal Business Systems and PayPro Processing. Founded in 1997, the credit card processor appears to own a number of websites, and a couple use different business names to target different industries. Some of EXS Electronic Exchange Systems’s web addresses are listed below:
- timesharesmerchantaccount.com
- utakecreditcards.com
- payproprocessing.com
DEISY
I would not recommend this company to anyone. You have to wait 30 minutes or more to get an answer by phone, they discharge the money from your account even when the services are canceled. and after I called them about what was going on, they said there is their fault that we had to talk with Electronic Systems. Still, they gave me a phone number out the service, after to had to call again, the answer was they did not know another phone number or contact, so almost $200 per month is taken from your bank account after the cancellation, and they cand o nothing. They charge a high rate per transaction, monthly fees of 99.52, and 2 or 3 times per month they discharge $19.95 or more PCI non-Comply fees. They are high all this information in the contract.
Mary Marrs
Wow, I am so disappointed with this company. I used them for years but when I tried to stop them was unable to do so., I spoke with a person and they said that they would take care of the closing and stop the billing, but NO, this did not happen. We when I called again I spoke with Kyra, who, was sweet in tone, was rude in her tone. Said that she would not take care of this and, I am using my own words here, could just deal with it. Find some other way to doing business, may cost you a bit more, but you won”t get turned into collections for services that you did not use and had asked to be stopped. Very unhappy.
From The Editor
This Post Might Help: How to Get Out of a Merchant Account Contract
Jesse M,
My experience with Electronic Exchange Systems has been horrible as a card processing company for my engineering services. They charged me $495 termination fee after having only $1350 for processing in January 2016 and kept charging my account months later. They damaged my personal credit with all 3 bureaus in April 2017 for my EIN Corporate Business by
using a collection agency which is illegal. Therefore I consider them to be a rip-off company for the little business.
Sheila P
Please, please save yourself the heartache and HOURS of wasted time on the phone and go with another provider–I truly feel that any provider would be better than this one. Their follow-through is horrible. Their customer service is equally horrendous. How this company stays in business, I have no idea.
Joseph
EXS Electronic Exchange System is a rip off company. They over sell marketing. Too much promises that will not happen in order to sign up with their company. Too many unexplained charges and costing more, no way of saving in this company. With out mentioning by their marketing representative, they have secret contract that i only know when I started quitting to them. They told me that i sign up for 3 years contract. And there is $300 termination fee. Dont get trap with this company.
Lauren Doninge
It is not possible to write a review that adequately describes how horrible our experience was with this company. Use any other company for your credit card processing. We are a small non-profit that needed to use credit cards at a golf tournament. We worked with Eric P from EXS and were told that the only charges would be a percentage of sales. There were no monthly carrying charges or other fees. The account would be dormant except for our annual events. They tapped out accounts and withdrew and withdrew and withdrew. We did not have the funds to fight them. RUN from this company.
Allison
Horrible…the fees more than doubled in a year….no explanation; definitely not worth the time and savings….
v.c
i have them currently in my business. The sales tactics are minimal I suppose. It must depend on who you talk to because when I opened the account there were fees I was never told about and then I got my 1st statement. Also a sales team manager who had to confirm my application told mee that some of the new reps were making claims and lying to people to make a sale. They were offering $300 sign up bonus at the time which i agreed to but only if you keep them for a year or pay back the $300. Sales rep also told me the money would be given to me via my bank account within a few days of signing up. Of course after talking to the sales rep manager she told me that it would in fact be 30 days after signing up. No one ever sent me a copy of my agreement everything was done over the phone. I only received emails that stated my account was approved and my log in info. They are ok but paypal was better for me.even though the percentage was higher…I wasnt charged monthly and I dont even process that much credit also it went straight to my paypal that day. This company has you wait 2 biz days for your money then all fees come out at end of the statement cycle
I want to get rid of them but then I would have to pay the $300 back within 10 days of cancelling. .
D. Tucker
Electronic Exchange Systems, is a rip-off service under a big name. They are small minority business discriminators. With poor customer service, and don’t care about their merchant account holders, if you’re not a high volume account holder. They will also reverse all your transactions from card holders you’ve provided service and merchandise to, and not inform you till. I lost thousands of dollars on legitimate transactions through Electronic Exchange Systems.
Lou Joslin
I highly recommend EXS Credit Card Processing! I have been processing with them for over 8 years with no issues. They were even able to immediately replace my broken terminal with a brand new one. Plus, my processing rates are very LOW.
Phillip CPO
Hi Lou,
Thank you for your comment. To ensure that testimonials are authentic, we ask that you reply to this comment with your business name and location. Thanks!
Janina Kunze
My name is Janina Kunze and I am independent massage therapist in Las Vegas, NV. In February 2012 I was offered Electronic Exchange Systems (EXS) services by their sales partner Silver State Payments. I refused the offer because I was already bound by a contract with different merchant company and did not want to pay double fees. In order to win me over and sign up with EXS, their sales partner Chuck Johns offered to pay me back all the fees I was charged by the other merchant from the time I would sign up with EXS until the end of term of my contract with the other merchant. Only under this condition of this agreement I have decided to sign contract with EXS. In May of 2013, at the end of my 3 year contract term with the other merchant company, I have contacted EXS sales partner and the company itself numerous times regarding my fees reimbursement, however received no response. I have called EXS sales representative and the company, I have faxed them my bank statements indicating the amount of money owed to me and they promised to take care of this matter, however to this day nothing has happened. I am very much disappointed in EXS performance and would not recommend their services to anyone.
Sincerely,
Janina Kunze, L.M.T.
Betty Blaszkowski
I owned a small coffee shop and used EXS for my processing. They made the process very easy and were very helpful. My agent even came back to set up my machine and show me to to use it.
I had to close my shop due to health reasons and again they were very helpful and made it very easy. No pushy people trying to keep me from closing my account, and no fees.
I had used a different processor before them, and the difference was night and day! I wish I had started using them when I first opened. I would recommend EXS to anyone.
Phillip CPO
Hi Betty,
Please reply to this comment with the former name and location of your business in order to authenticate you testimonial. Thanks!