PaymentPop Rating for FreedomPay
Negative Feedback
There are no negative reviews published about FreedomPay on the PaymentPop website.
Positive Feedback
FreedomPay was easy to plug into our existing setup which saved us a ton of time. It works well with the tools we already use, and the interface is clean and easy to get around. No stress, no hidden fees.
FreedomPay BBB Rating
FreedomPay has an “A+” rating with the Better Business Bureau and is not BBB accredited. The company has received 3 complaints in the past 3 years. All 3 complaints were resolved to the satisfaction of the merchant.
What Merchants Say
FreedomPay has also received 1 informal negative review. The review describes issues with equipment and poor customer service:
their kiosks are defective. I added money to the machine to fund my card for food purchases. Made two purchases after the money was loaded onto my card. upon returning for lunch to make another food purchase on the same day i was informed I have a negative balance and the money that was added to the card is gone. did a bit more research and it turns out the money was removed from the card balance 3 minutes after the money was loaded into the machine. was informed from freedom pay, the cash was ejected minutes after i added it to the machine. No one seems to want to take responsibility for the mechanical error stating i need to contact the restaurant who in turn informs me there’s nothing they can do. I question the companies kiosks reliability to not eject cash minutes after inserting into the machine leaving it for the passerby to take.
The company has responded to the complaint explaining what measures were taken to resolve the issue.
An “A” Performance
Given the company’s relatively clean complaint record and responsiveness, we agree with the BBB’s rating at this time. Merchants should note, however, that there are good reasons to be skeptical of the BBB’s rating system.
