Global 1 Wholesale Merchant Services Review

Global 1 Wholesale Merchant Services Overview

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Payment Processing for Standard-Risk Businesses

Global 1 Wholesale Merchant Services, Inc. is a merchant account provider headquartered in Las Vegas, Nevada. Founded in 2006, the company appears to primarily offer retail and e-commerce merchant accounts for standard-risk businesses. The company’s website advertises Clover as its POS partner and Authorize.Net as its payment gateway provider.

Global 1 Wholesale Merchant Solutions Location and Ownership

Global 1 Wholesale Merchant Solutions is a registered ISO/MSP of Wells Fargo Bank, N.A., Walnut Creek, California, with headquarters located at 4340 S Valley View Blvd., Suite #224 Las Vegas, Nevada 89103. Kenneth Einiger is listed as the owner of Global 1 Wholesale Merchant Services.

Global 1 Wholesale Merchant Solutions Review Table of Contents

  • Costs & Contract: Global 1 Wholesale Merchant Services offers either a month-to-month or multi-year contract depending on whether a merchant accepts free equipment upon account activation.
  • Complaints & Service: Global 1 Wholesale Merchant Services has received more than 10 public complaints.
  • BBB Rating: Global 1 Wholesale Merchant Services currently has an “A+” rating and has received 1 complaint and 2 reviews in the last 3 years. The company has been accredited by the Better Business Bureau since 2007.
  • Sales & Marketing: Global 1 Wholesale Merchant Services appears to hire independent sales representatives and has received a few complaints about its sales practices.
  • Rates & Fees: How Merchants Got The Best Rates With Global 1 Wholesale Merchant Services

Global 1 Wholesale Merchant Services Statement Analyzer

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Products & Services Offered

Types of Businesses Served

  • Retail
  • Mobile
  • E-commerce
  • MOTO

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Global 1 Wholesale Merchant Services Rates, Fees, and Costs

Key Points

Swiped Rate 2.9% + $0.05
Keyed-In Rate 2.9% + $0.05
Virtual Terminal Rate 2.90% + $0.30
Payment Gateway Fee $25 Per Month
Batch Fee $0.10
Monthly Minimum Fee $25
Early Termination Fee $495
PCI Compliance Fee Undisclosed
Equipment Lease Terms Undisclosed

Variable Contract Terms

There is very little information available regarding the standard Global 1 Wholesale Merchant Services contract at this time. The company’s website promises no termination fees, no setup fees, and no contracts, but we have found two merchant complaints (here and here) claiming that the company signs merchants up for non-cancellable multiyear agreements.

Two Separate Contracts

A company representative has stated in the comment section below that Global 1 offers two different sets of contract terms depending on whether a merchant receives free equipment from the company. Merchants who own their equipment are eligible for interchange-plus pricing with month-to-month contracts and no early termination fee. Merchants who receive a free terminal from Global 1 can expect a multiyear contract with tiered pricing of 1.65% (Qualified), 2.49% (Mid-Qualified), and 2.9% (Non-Qualified). This agreement also comes with an early termination fee of $495, and the company charges a $25 monthly minimum fee.

Virtual Terminal and Payment Gateway Processing

Global 1 Wholesale Merchant Services dedicates a portion of its website to its virtual terminal and payment gateway services, provided through Authorize.Net. Merchants who utilize Authorize.net’s payment gateway will be charged a per-transaction fee of 2.90% plus $0.10 and a batch fee of $0.10 in addition to the $25 monthly gateway fee. Since Authorize.net relies on resellers who can set prices as they please, pricing is very negotiable and many of the fees can be greatly reduced or eliminated.

Few Contract Complaints

It is common within the industry for providers to require a multiyear contract in exchange for providing free equipment, so we will not penalize Global 1 too harshly for this stipulation. The fact that its standard agreement is interchange-plus with month-to-month renewal has also helped to raise its grade in this category. Overall, the low complaint rate regarding the company’s costs and terms is a solid indicator that the company’s pricing is competitive with budget-friendly merchant accounts. If you have any knowledge of the standard Global 1 Wholesale contract, please share that information in the comment section below this review.

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Response from Global 1 Wholesale Merchant Services

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Global 1 Wholesale Merchant Services Complaints & Customer Reviews

Key Points

Total Online Complaints 10+
Live Customer Support Yes
Most Common Complaint Poor Service

Low Complaint Total

We’ve found more than 10 negative Global 1 Wholesale Merchant Services reviews on various consumer protection websites, and a few of these complaints describes the company as a scam. However, at least five of the available complaints were all posted exactly two weeks before this update, which suggests either a single person posting multiple complaints or a coordinated defamation campaign. These recent complaints don’t cite any specific issue beyond poor customer service, which makes them even more suspect. We will not factor them into the company’s grade for now.

Global 1 Wholesale Merchant Services

We have not found any outstanding class-action lawsuits or FTC complaints filed against Global 1 Wholesale Merchant Services. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Global 1 Wholesale Merchant Services Customer Support Options

This leaves Global 1 Wholesale with a low complaint volume for a company of its size, and there are also a few scattered positive testimonials to be found online. Common themes among complainants include difficulty cancelling service without paying a fee and nondisclosure of contract terms by Global 1 sales reps. Global 1 advertises 24/7 customer service and provides a phone number on its website for merchants to call. While this line appears to resolve most complaints against the company in-house, Global 1 Wholesale does not rank among our top-rated payment processors for great customer service.

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Response from Global 1 Wholesale Merchant Services

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Global 1 Wholesale Merchant Services BBB Rating Summary

Key Points - BBB

Product & Service Complaints 1
Billing & Collection Complaints 0
Advertising & Sales Complaints 0
Guarantee & Warranty Complaints 0
Delivery Complaints 0

Under 10 Complaints

Global 1 Wholesale currently maintains an “A+” rating with the Better Business Bureau and has been accredited since 2007. The company is showing just 1 complaint in the past 36 months. This complaint was related to a product or service problem and was successfully resolved by Global 1 Wholesale.

What Merchants Say

Global 1 Wholesale has also has received 1 positive informal reviews, with the most recent praising the company’s restaurant-focused services:

Global 1 helped our restaurant save so much money and love there service. I would say in 25 years in business they are amazing. Only regret didn’t find them sooner. Joanne M.

Restaurant owners are encouraged to compare Global 1 Wholesale’s pricing to that offered by the top-rated restaurant payment processors in order to obtain the best deal.

An “A” Performance

In light of these figures, we agree with the BBB‘s rating.

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Response from Global 1 Wholesale Merchant Services

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Truth In Marketing & Advertising

Key Points

Employs Independent Resellers Yes
Advertises Deceptive Rates No
Discloses All Important Terms No

Outside Sales Team

Global 1 Wholesale appears to primarily market its services through traditional advertising and independent sales agents (described in the company’s job listings as “partners”). The use of independent sales agents is commonly linked to high complaint rates, as independent reps typically receive less oversight and training than in-house, fully employed agents. In this case, we have found only two Global 1 Wholesale negative reviews that describe deception or incompetence by the company’s sales agents. This total is lower than average for a company of its size.

Global 1 Wholesale Rate Quotes

The company’s homepage and other pages on its site previously quoted “rates as low as 1.15%” per transaction and “5¢ transactions.” These rates were most likely the company’s fees for Qualified or PIN debit transactions, but they did not include the Mid-Qualified and Non-Qualified rates that merchants will pay for the majority of transactions. The company has since revised this language to advertise rates “as low as 0.25%” and “3¢ transaction.”

A company representative has stated in the comment section of this review that this is the company’s interchange-plus rate, which is extended to any merchant who owns his or her equipment. This rate quote is consistent with average interchange-plus rate quotes throughout the industry and therefore does not appear to be deceptive. If you suspect that you have been misled, however, you can renegotiate your rates with a third-party statement audit.

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Response from Global 1 Wholesale Merchant Services

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Global 1 Wholesale Merchant Services Marketing Example

Global 1 Wholesale Merchant Services Logo

Our Opinion of Global 1 Wholesale Merchant Services

A Solid Option for Most Business Types

Global 1 Wholesale Merchant Services rates as a solid merchant services provider according to our rating criteria. The company is showing few complaints for its size and time in business, but some reports of large or unexpected fees have slightly lowered its grade. Our overall rating for the company may be subject to change once more is known about its specific contract terms. For now, merchants can obtain the best pricing by comparing Global 1 Wholesale’s costs to those offered by top-rated credit card processors.

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1 Review Leave Your Review for Global 1 Wholesale Merchant Services Below

  1. Hello. I’m the Managing Partner here at Global 1. Thank you for your overall positive review. I’d like to clear up a few concerns that you’ve raised.
    Concerning our rates, the rate now listed on our site is 0.25%, or 25 BP. This true interchange rate represents our standard rate for any businesses that own their own equipment, whether they purchase it from us or not. This rate applies to approximately 80% of the new accounts that we open.
    Concerning our no termination fee, we operate on a month to month basis with no contract. The only exception from this is if we provide the merchant with a free terminal. In that instance we require a three year contract and a tiered rate of 1.65%, 2.49% and 2.9%. Those rates are guaranteed for the duration of the contract. We have an early termination fee of $495 if the merchant chooses to cancel our services and switch to a different provider. No termination fee is charged if the company goes out of business or is sold. All of these terms are spelled out in large writing on a separate page that the merchant signs.
    Our monthly minimum is $25,
    In addition to our low complaint rate we also enjoy a true 98% customer retention rate.
    Again, thank you for your positive review. Hopefully this will help you to raise our score a little!

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