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Global 1 Wholesale Merchant Services: Reviews & Complaints
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Global 1 Wholesale Merchant Services, Inc. is a merchant account provider headquartered in Las Vegas, Nevada. Founded in 2006, the company appears to primarily offer retail and e-commerce merchant accounts for standard-risk businesses. The company’s website advertises Clover as its POS partner and Authorize.Net as its payment gateway provider.
Before we dive in, here’s a short summary of what we’ll cover:
- Global 1 Wholesale Merchant Solutions’ various payment processing services.
- The company has received few complaints.
- There is little information about the company’s contract, however, businesses will benefit greatly from owning their own POS equipment.
Global 1 Wholesale Merchant Solutions Payment Processing
Global 1 Wholesale Merchant Solutions processes all major debit and credit cards for most business types. Their services include EMV card readers and swipers, Clover POS solutions, access to payment gateways, and gift and loyalty programs.
Location & Ownership
Global 1 Wholesale Merchant Solutions is a registered ISO/MSP of Wells Fargo Bank, N.A., Concord, California, with headquarters located at 4340 S Valley View Blvd., Suite #224 Las Vegas, Nevada 89103. Kenneth Einiger is listed as the owner of Global 1 Wholesale Merchant Services.
Table of Contents
Global 1 Wholesale Merchant Services Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||10+|
|Live Customer Support||Yes|
|Most Common Complaint||Poor Service|
Low Complaint Total
We’ve found more than 10 negative Global 1 Wholesale Merchant Services reviews on various consumer protection websites, and a few of these complaints describe the company as a scam. However, at least five of the available complaints were all posted exactly at the same time, which suggests either a single person posting multiple complaints or a coordinated defamation campaign. These recent complaints don’t cite any specific issue beyond poor customer service, which makes them even more suspect. We will not factor them into the company’s grade for now.
This leaves Global 1 Wholesale with a low complaint volume for a company of its size, and there are also a few scattered positive testimonials to be found online. Common themes among complainants include difficulty canceling service without paying a fee and nondisclosure of contract terms by Global 1 sales reps. If you have your own Global 1 Wholesale Merchant Services review to make, please do so in the comments below.
Global 1 Wholesale Merchant Services Lawsuits and Fines
We have not found any outstanding class-action lawsuits or FTC complaints filed against Global 1 Wholesale Merchant Services. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Global 1 Wholesale Merchant Services Customer Support Options
Global 1 advertises 24/7 customer service and provides a phone number on its website for clients to call. While this line appears to resolve most complaints against the company in-house, Global 1 Wholesale does not rank among our top-rated payment processors for great customer service.
Global 1 Wholesale Merchant Services Customer Service Number
- (702) 248-8900 – General Support
Other Support Options
- Customer support form
Global 1 Wholesale Merchant Services Online Ratings
Here's How They Rate Online
Global 1 Wholesale currently maintains an “A+” rating with the Better Business Bureau and has been accredited since 2007. The company is showing no complaints in the past 36 months. Formerly there was 1 complaint, which was successfully resolved by Global 1 Wholesale.
What Merchants Say
Global 1 Wholesale has also received 0 positive informal reviews in the last 36 months. Previously a review praised the company’s restaurant-focused services:
Global 1 helped our restaurant save so much money and love there service. I would say in 25 years in business they are amazing. Only regret didn’t find them sooner. Joanne M.
Restaurant owners are encouraged to compare Global 1 Wholesale’s pricing to that offered by the top-rated restaurant payment processors in order to obtain the best deal.
An “A” Performance
In light of these figures, we agree with the BBB‘s rating.
Global 1 Wholesale Merchant Services Fees, Rates & Costs
A Closer Look at The Contract
|Monthly & Annual Fees||Yes|
Variable Contract Terms
There is very little information available regarding the standard Global 1 Wholesale Merchant Services contract at this time. The company’s website promises no termination fees, no setup fees, and no contracts, but we have found two client complaints claiming that the company signs clients up for non-cancellable multi-year agreements.
Two Separate Contracts
A company representative has stated in the comment section below that Global 1 offers two different sets of contract terms depending on whether a client receives free equipment from the company. Businesses that own their equipment are eligible for interchange-plus pricing with month-to-month contracts and no early termination fee. Businesses that receive a free terminal from Global 1 can expect a multi-year contract with tiered pricing of 1.65% (Qualified), 2.49% (Mid-Qualified), and 2.9% (Non-Qualified). This agreement also comes with an early termination fee of $495, and the company charges a $25 monthly minimum fee.
Virtual Terminal and Payment Gateway Processing
Global 1 Wholesale Merchant Services dedicates a portion of its website to advertising its virtual terminal and payment gateway services, provided through Authorize.Net. Businesses that utilize Authorize.net’s payment gateway will be charged a per-transaction fee of 2.90% plus $0.10 and a batch fee of $0.10 in addition to the $25 monthly gateway fee. Since Authorize.net relies on resellers who can set prices as they please, pricing is very negotiable and many of the fees can be greatly reduced or eliminated.
Few Contract Complaints
It is common within the industry for providers to require a multi-year contract in exchange for providing free equipment, so we will not penalize Global 1 too harshly for this stipulation. The fact that its standard agreement is interchange-plus with month-to-month renewal has also helped to raise its grade in this category. Overall, the low complaint rate regarding the company’s costs and terms is a solid indicator that the company’s pricing is competitive with budget-friendly merchant accounts. If you have any knowledge of the standard Global 1 Wholesale contract, please share that information in the comment section below this review.
We also encourage readers to check out our list of the providers of the best merchant accounts.
Global 1 Wholesale Merchant Services Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Uses Independent Resellers||Yes|
|Discloses All Important Terms||No|
Outside Sales Team
Global 1 Wholesale appears to primarily market its services through traditional advertising and independent sales agents (described in the company’s job listings as “partners”). The use of independent sales agents is commonly linked to high complaint rates, as independent reps typically receive less oversight and training than in-house, fully employed agents. In this case, we have found only a few negative Global 1 Wholesale reviews that describe deception or incompetence by the company’s sales agents. This total is lower than average for a company of its size. In general, this compares favorably to our list of best credit card processors.
Global 1 Wholesale Rate Quotes
The company’s homepage and other pages on its site previously quoted “rates as low as 1.15%” per transaction and “5¢ transactions.” These rates were most likely the company’s fees for Qualified or PIN debit transactions, but they did not include the Mid-Qualified and Non-Qualified rates that merchants will pay for the majority of transactions. The company has since revised this language to advertise rates “as low as 0.25%” and “3¢ transaction.”
A company representative has stated in the comment section of this review that this is the company’s interchange-plus rate, which is extended to any client who owns their equipment. This rate quote is consistent with average interchange-plus rate quotes throughout the industry and therefore does not appear to be deceptive. If you suspect that you have been misled, however, you can renegotiate your rates with a third-party statement audit.
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