Global 1 Wholesale Merchant Services: Reviews & Complaints

Global 1 Wholesale Merchant Services Logo
Global 1 Wholesale Merchant Services Rating
full star idicating a 5 out of 5 star rating full star idicating a 5 out of 5 star rating full star idicating a 5 out of 5 star rating full star idicating a 5 out of 5 star rating full star idicating a 5 out of 5 star rating

Agree with our rating?
Leave a comment below

image of a phone image of a phone that changes when your mouse hovers over it (702) 248-8900 View Pricing

Company Overview

Global 1 Wholesale Merchant Services, Inc. is a merchant account provider headquartered in Las Vegas, Nevada. Founded in 2006, the company appears to primarily offer retail and e-commerce merchant accounts for standard-risk businesses. The company’s website advertises Clover as its POS partner and Authorize.Net as its payment gateway provider.

Article Summary

Before we dive in, here’s a short summary of what we’ll cover:

  • Global 1 Wholesale Merchant Solutions’ various payment processing services.
  • The company has received few complaints.
  • There is little information about the company’s contract, however, businesses will benefit greatly from owning their own POS equipment.

Global 1 Wholesale Merchant Solutions Payment Processing

Global 1 Wholesale Merchant Solutions processes all major debit and credit cards for most business types. Their services include EMV card readers and swipers, Clover POS solutions, access to payment gateways, and gift and loyalty programs.

Location & Ownership

Global 1 Wholesale Merchant Solutions is a registered ISO/MSP of Wells Fargo Bank, N.A., Concord, California, with headquarters located at 4340 S Valley View Blvd., Suite #224 Las Vegas, Nevada 89103. Kenneth Einiger is listed as the owner of Global 1 Wholesale Merchant Services.

Table of Contents

Global 1 Wholesale Merchant Services Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Item Result
Total Online Complaints 10+
Live Customer Support Yes
Most Common Complaint Poor Service
Recent Lawsuits No

Low Complaint Total

We’ve found more than 10 negative Global 1 Wholesale Merchant Services reviews on various consumer protection websites, and a few of these complaints describe the company as a scam. However, at least five of the available complaints were all posted exactly at the same time, which suggests either a single person posting multiple complaints or a coordinated defamation campaign. These recent complaints don’t cite any specific issue beyond poor customer service, which makes them even more suspect. We will not factor them into the company’s grade for now.

This leaves Global 1 Wholesale with a low complaint volume for a company of its size, and there are also a few scattered positive testimonials to be found online. Common themes among complainants include difficulty canceling service without paying a fee and nondisclosure of contract terms by Global 1 sales reps. If you have your own Global 1 Wholesale Merchant Services review to make, please do so in the comments below.

Global 1 Wholesale Merchant Services Lawsuits and Fines

We have not found any outstanding class-action lawsuits or FTC complaints filed against Global 1 Wholesale Merchant Services. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Global 1 Wholesale Merchant Services Customer Support Options

Global 1 advertises 24/7 customer service and provides a phone number on its website for clients to call. While this line appears to resolve most complaints against the company in-house, Global 1 Wholesale does not rank among our top-rated payment processors for great customer service.

Global 1 Wholesale Merchant Services Customer Service Number

  • (702) 248-8900 – General Support

Other Support Options

  • Customer support form

Global 1 Wholesale Merchant Services Online Ratings

Here's How They Rate Online

Online Ratings Summary
Item Result
BBB Reports 0

No Complaints

Global 1 Wholesale currently maintains an “A+” rating with the Better Business Bureau and has been accredited since 2007. The company is showing no complaints in the past 36 months. Formerly there was 1 complaint, which was successfully resolved by Global 1 Wholesale.

What Merchants Say

Global 1 Wholesale has also received 0 positive informal reviews in the last 36 months. Previously a review praised the company’s restaurant-focused services:

Global 1 helped our restaurant save so much money and love there service. I would say in 25 years in business they are amazing. Only regret didn’t find them sooner. Joanne M.

Restaurant owners are encouraged to compare Global 1 Wholesale’s pricing to that offered by the top-rated restaurant payment processors in order to obtain the best deal.

An “A” Performance

In light of these figures, we agree with the BBB‘s rating.

Global 1 Wholesale Merchant Services Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Item Result
Cancellation Penalties Yes
Monthly & Annual Fees Yes
Processing Rates Variable
Equipment Leasing Possible

Variable Contract Terms

There is very little information available regarding the standard Global 1 Wholesale Merchant Services contract at this time. The company’s website promises no termination fees, no setup fees, and no contracts, but we have found two client complaints claiming that the company signs clients up for non-cancellable multi-year agreements.

Two Separate Contracts

A company representative has stated in the comment section below that Global 1 offers two different sets of contract terms depending on whether a client receives free equipment from the company. Businesses that own their equipment are eligible for interchange-plus pricing with month-to-month contracts and no early termination fee. Businesses that receive a free terminal from Global 1 can expect a multi-year contract with tiered pricing of 1.65% (Qualified), 2.49% (Mid-Qualified), and 2.9% (Non-Qualified). This agreement also comes with an early termination fee of $495, and the company charges a $25 monthly minimum fee.

Virtual Terminal and Payment Gateway Processing

Global 1 Wholesale Merchant Services dedicates a portion of its website to advertising its virtual terminal and payment gateway services, provided through Authorize.Net. Businesses that utilize’s payment gateway will be charged a per-transaction fee of 2.90% plus $0.10 and a batch fee of $0.10 in addition to the $25 monthly gateway fee. Since relies on resellers who can set prices as they please, pricing is very negotiable and many of the fees can be greatly reduced or eliminated.

Few Contract Complaints

It is common within the industry for providers to require a multi-year contract in exchange for providing free equipment, so we will not penalize Global 1 too harshly for this stipulation. The fact that its standard agreement is interchange-plus with month-to-month renewal has also helped to raise its grade in this category. Overall, the low complaint rate regarding the company’s costs and terms is a solid indicator that the company’s pricing is competitive with budget-friendly merchant accounts. If you have any knowledge of the standard Global 1 Wholesale contract, please share that information in the comment section below this review.

We also encourage readers to check out our list of the providers of the best merchant accounts.

Global 1 Wholesale Merchant Services Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Item Result
Uses Independent Resellers Yes
Telemarketing Likely
Misleading Marketing No
Discloses All Important Terms No

Outside Sales Team

Global 1 Wholesale appears to primarily market its services through traditional advertising and independent sales agents (described in the company’s job listings as “partners”). The use of independent sales agents is commonly linked to high complaint rates, as independent reps typically receive less oversight and training than in-house, fully employed agents. In this case, we have found only a few negative Global 1 Wholesale reviews that describe deception or incompetence by the company’s sales agents. This total is lower than average for a company of its size. In general, this compares favorably to our list of best credit card processors.

Global 1 Wholesale Rate Quotes

The company’s homepage and other pages on its site previously quoted “rates as low as 1.15%” per transaction and “5¢ transactions.” These rates were most likely the company’s fees for Qualified or PIN debit transactions, but they did not include the Mid-Qualified and Non-Qualified rates that merchants will pay for the majority of transactions. The company has since revised this language to advertise rates “as low as 0.25%” and “3¢ transaction.”

A company representative has stated in the comment section of this review that this is the company’s interchange-plus rate, which is extended to any client who owns their equipment. This rate quote is consistent with average interchange-plus rate quotes throughout the industry and therefore does not appear to be deceptive. If you suspect that you have been misled, however, you can renegotiate your rates with a third-party statement audit.

Our Global 1 Wholesale Merchant Services Review Summary

Our Final Thoughts

Global 1 Wholesale Merchant Services rates as a solid credit card processing provider according to our rating criteria. The company is showing few complaints for its size and time in business, but some reports of large or unexpected fees have slightly lowered its grade. Our overall rating for the company may be subject to change once more is known about its specific contract terms. For now, readers can obtain the best pricing by comparing Global 1 Wholesale’s costs to those offered by top-rated credit card processors.

If you found this article helpful, please share it!

Your Comments & Reviews

How Did Global 1 Wholesale Merchant Services Treat You?

4 Responses

  • This company is full of BS! I have yet to be under an average rate of 4% since signing up in 2019. I get the run around and excuses every time I call. If I wasn’t hooked into my Clover POS where you need to have this processor I would change. Haven’t been happy yet.

    • Ken Einiger

      Global 1 Merchant Services, Inc

      Sorry but we have looked you up and you are not a customer but a competitor. Please don’t try to harm an amazing company.
      Ken Einiger

  • Frank Salgado

    Hello. I’m the Managing Partner here at Global 1. Thank you for your overall positive review. I’d like to clear up a few concerns that you’ve raised.
    Concerning our rates, the rate now listed on our site is 0.25%, or 25 BP. This true interchange rate represents our standard rate for any businesses that own their own equipment, whether they purchase it from us or not. This rate applies to approximately 80% of the new accounts that we open.
    Concerning our no termination fee, we operate on a month to month basis with no contract. The only exception from this is if we provide the merchant with a free terminal. In that instance we require a three year contract and a tiered rate of 1.65%, 2.49% and 2.9%. Those rates are guaranteed for the duration of the contract. We have an early termination fee of $495 if the merchant chooses to cancel our services and switch to a different provider. No termination fee is charged if the company goes out of business or is sold. All of these terms are spelled out in large writing on a separate page that the merchant signs.
    Our monthly minimum is $25,
    In addition to our low complaint rate we also enjoy a true 98% customer retention rate.
    Again, thank you for your positive review. Hopefully this will help you to raise our score a little!

Leave a reply

Your email address will not be published. Required fields are marked *


Comments must contain details about your experience. Please do not use ALL CAPS. Self-promotion, marketing content, or contact information of any kind will not be published. By submitting a comment, you are agreeing to our Comment Policy


Copyright © 2023, Inc. (Digital Fingerprint: 0d38c6720f0d78a701b74d58653af608). Getting paid to re-write this page? Click here to earn a reward.

Any unauthorized copying and reproduction of the content of this page, including all meta data and computer code, is strictly prohibited. While the information in the above article is believed to be accurate as of its publish date, the author and publisher make no representation or warranties with respect to the accuracy, applicability, fitness, or completeness of the contents. The author and publisher shall in no event be held liable to any party for any direct, indirect, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this material, which is provided “as is,” and without warranties. Any and all use of trade names and/or marks are for identification purposes only and shall not be construed as a claim of affiliation, or otherwise, with, Inc. ("CPO") in any form. The sole purpose of the material presented herein is to alert, educate, and inform readers. It is not intended as legal or financial advice. We may earn revenue if you obtain services from a provider that we recommend. See this page to learn how we support our operations.