Global 1 Wholesale Merchant Services Reviews & Complaints

Global 1 Wholesale Merchant Services Logo
5
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Overcharges Reported

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Overview

In this review of Global 1 Wholesale Merchant Services, we will provide a detailed overview of the company's payment processing solutions, including credit card processing, point-of-sale systems, and e-commerce services. We will discuss the pricing structure, contract terms, and customer feedback to give you a clear understanding of what Global 1 Wholesale Merchant Services offers. Additionally, we will examine the transparency of their fees, the quality of their customer support, and the overall satisfaction levels reported by their clients. By the end of this article, you will have a comprehensive understanding of whether Global 1 Wholesale Merchant Services meets your business's payment processing needs.

About Global 1 Wholesale Merchant Services

Global 1 Wholesale Merchant Services, Inc. is a merchant account provider headquartered in Las Vegas, Nevada. Founded in 2006, the company appears to primarily offer retail and e-commerce merchant accounts for standard-risk businesses. The company's website advertises Clover as its POS partner and Authorize.Net as its payment gateway provider.

Global 1 Wholesale Merchant Solutions Payment Processing

Global 1 Wholesale Merchant Solutions processes all major debit and credit cards for most business types. Their services include EMV card readers and swipers, Clover POS solutions, access to payment gateways, and gift and loyalty programs.

Overcharges Reported

Getting the lowest costs with Global 1 Wholesale Merchant Services?
Probably not.
>>> See what we are finding <<<

Global 1 Wholesale Merchant Services Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints 10+
Live Customer Support Yes
Most Common Complaint Poor Service
Recent Lawsuits No

Mixed Feedback

While we’ve come across more than 10 negative Global 1 Wholesale Merchant Services reviews on various consumer protection websites, it’s crucial to note that some of these complaints may not be entirely reliable. A cluster of recent complaints posted simultaneously raises suspicions of coordinated efforts or a single source repeatedly posting. These recent grievances generally highlight issues related to customer service without specific details, casting doubt on their validity. Therefore, we’ll set them aside for now, recognizing that Global 1 Wholesale maintains a relatively low complaint volume for a company of its stature. Additionally, scattered positive testimonials online indicate that experiences vary among customers. Among common complaints are challenges in canceling services without incurring fees and alleged nondisclosure of contract terms by Global 1 sales representatives. Share your own experiences with Global 1 Wholesale Merchant Services in the comments section below.

Legal Standing

There are no ongoing class-action lawsuits or FTC complaints against Global 1 Wholesale Merchant Services. Dissatisfied clients seeking alternative avenues for resolution are encouraged to report concerns to relevant supervisory organizations.

Customer Support at Global 1 Wholesale Merchant Services

Global 1 advertises 24/7 customer service and provides a dedicated phone line for clients, aiming to address most complaints internally. However, it’s worth noting that Global 1 Wholesale does not rank among our top-rated payment processors for exceptional customer service.

Global 1 Wholesale Merchant Services Customer Service Number

  • (702) 248-8900 – General Support

Other Support Options

  • Customer support form
Overcharges Reported

Getting the lowest costs with Global 1 Wholesale Merchant Services?
Probably not.
>>> See what we are finding <<<

Global 1 Wholesale Merchant Services Online Ratings

Here's How They Rate Online

Online Ratings Summary
BBB Reports 0

No Complaints

Global 1 Wholesale currently maintains an “A+” rating with the Better Business Bureau and has been accredited since 2007. The company is showing no complaints in the past 36 months. Formerly there was 1 complaint, which was successfully resolved by Global 1 Wholesale.

What Merchants Say

Global 1 Wholesale has also received 0 positive informal reviews in the last 36 months. Previously a review praised the company’s restaurant-focused services:

Global 1 helped our restaurant save so much money and love there service. I would say in 25 years in business they are amazing. Only regret didn’t find them sooner. Joanne M.

Restaurant owners are encouraged to compare Global 1 Wholesale’s pricing to that offered by the top-rated restaurant payment processors in order to obtain the best deal.

An “A” Performance

In light of these figures, we agree with the BBB‘s rating.

Global 1 Wholesale Merchant Services Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Cancellation Penalties Yes
Monthly & Annual Fees Yes
Processing Rates Variable
Equipment Leasing Possible

Variable Contract Terms

Specific details about Global 1 Wholesale Merchant Services’ standard contract are scarce. While the company’s website indicates the absence of termination fees, setup fees, and contractual obligations, there are at least two client complaints suggesting the existence of non-cancellable, multi-year agreements.

Two Separate Contracts

According to a company representative, Global 1 provides two different contract terms. Clients using their own equipment are offered interchange-plus pricing with month-to-month contracts, free of early termination fees. Conversely, clients receiving free terminals are subject to multi-year contracts with tiered pricing: 1.65% for Qualified, 2.49% for Mid-Qualified, and 2.9% for Non-Qualified transactions. This contract includes a $495 early termination fee and a $25 monthly minimum fee.

Virtual Terminal and Payment Gateway Processing

Global 1 Wholesale Merchant Services promotes its virtual terminal and payment gateway services, in collaboration with Authorize.Net. The pricing for using Authorize.net’s gateway involves a 2.90% plus $0.10 per-transaction fee, a $0.10 batch fee, and a $25 monthly gateway fee. With Authorize.net utilizing resellers who can adjust prices, negotiations on pricing can lead to reduced or waived fees.

Few Contract Complaints

The practice of requiring multi-year contracts for free equipment is not unusual in the industry. Global 1’s standard interchange-plus agreement with month-to-month renewal helps boost its reputation. The relatively few complaints about the company’s costs and terms suggest that Global 1’s pricing is competitive with cost-effective merchant accounts. Insights into Global 1 Wholesale’s standard contract terms are welcomed in the comments section below.

For additional options, readers may explore our list of the top merchant accounts.

Overcharges Reported

Getting the lowest costs with Global 1 Wholesale Merchant Services?
Probably not.
>>> See what we are finding <<<

Global 1 Wholesale Merchant Services Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Uses Independent Resellers Yes
Telemarketing Likely
Misleading Marketing No
Discloses All Important Terms No

Outside Sales Team

Global 1 Wholesale appears to primarily market its services through traditional advertising and independent sales agents (described in the company’s job listings as “partners”). The use of independent sales agents is commonly linked to high complaint rates, as independent reps typically receive less oversight and training than in-house, fully employed agents. In this case, we have found only a few negative Global 1 Wholesale reviews that describe deception or incompetence by the company’s sales agents. This total is lower than average for a company of its size. In general, this compares favorably to our list of best credit card processors.

Global 1 Wholesale Rate Quotes

The company’s homepage and other pages on its site previously quoted “rates as low as 1.15%” per transaction and “5¢ transactions.” These rates were most likely the company’s fees for Qualified or PIN debit transactions, but they did not include the Mid-Qualified and Non-Qualified rates that merchants will pay for the majority of transactions. The company has since revised this language to advertise rates “as low as 0.25%” and “3¢ transaction.”

A company representative has stated in the comment section of this review that this is the company’s interchange-plus rate, which is extended to any client who owns their equipment. This rate quote is consistent with average interchange-plus rate quotes throughout the industry and therefore does not appear to be deceptive. If you suspect that you have been misled, however, you can renegotiate your rates with a third-party statement audit.

Overcharges Reported

Getting the lowest costs with Global 1 Wholesale Merchant Services?
Probably not.
>>> See what we are finding <<<

Our Global 1 Wholesale Merchant Services Review Summary

Our Final Thoughts

According to our rating criteria, Global 1 Wholesale Merchant Services is a solid credit card processing provider. The company has garnered relatively few complaints given its size and longevity in the industry. However, some reports of unexpected or large fees have slightly lowered its overall grade. Our rating may change once we gain further insight into its specific contract terms.

Readers should ensure they get the best pricing by comparing Global 1 Wholesale’s fees to those of top-rated credit card processors. Such comparisons will help secure the most favorable rates and terms to meet individual business needs.

Location & Ownership

Global 1 Wholesale Merchant Solutions is a registered ISO/MSP of Wells Fargo Bank, N.A., Concord, California, with headquarters located at 4340 S Valley View Blvd., Suite #224 Las Vegas, Nevada 89103. Kenneth Einiger is listed as the owner of Global 1 Wholesale Merchant Services.

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Overcharges Reported

Getting the lowest costs with Global 1 Wholesale Merchant Services?
Probably not.
>>> See what we are finding <<<

Testimonials & Complaints

How Did Global 1 Wholesale Merchant Services Treat You?

Overcharges Reported

Getting the lowest costs with Global 1 Wholesale Merchant Services?
Probably not.
>>> See what we are finding <<<

4 User Reviews

  • Doug Jordan

    This company is full of BS! I have yet to be under an average rate of 4% since signing up in 2019. I get the run around and excuses every time I call. If I wasn’t hooked into my Clover POS where you need to have this processor I would change. Haven’t been happy yet.

  • Frank Salgado

    Hello. I’m the Managing Partner here at Global 1. Thank you for your overall positive review. I’d like to clear up a few concerns that you’ve raised.
    Concerning our rates, the rate now listed on our site is 0.25%, or 25 BP. This true interchange rate represents our standard rate for any businesses that own their own equipment, whether they purchase it from us or not. This rate applies to approximately 80% of the new accounts that we open.
    Concerning our no termination fee, we operate on a month to month basis with no contract. The only exception from this is if we provide the merchant with a free terminal. In that instance we require a three year contract and a tiered rate of 1.65%, 2.49% and 2.9%. Those rates are guaranteed for the duration of the contract. We have an early termination fee of $495 if the merchant chooses to cancel our services and switch to a different provider. No termination fee is charged if the company goes out of business or is sold. All of these terms are spelled out in large writing on a separate page that the merchant signs.
    Our monthly minimum is $25,
    In addition to our low complaint rate we also enjoy a true 98% customer retention rate.
    Again, thank you for your positive review. Hopefully this will help you to raise our score a little!

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Overcharges Reported

Getting the lowest costs with Global 1 Wholesale Merchant Services?
Probably not.
>>> See what we are finding <<<