Gotmerchant.com Overview

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From Web Hosting to Merchant Services

Gotmerchant.com, LLC is a merchant account provider for businesses ranging from small startups to multi-million dollar corporations. Founded in 1998 as a web hosting company called Simple Solutions, the company changed its name to “Gotmerchant.com” in 2001 as it shifted its focus to credit card processing. Gotmerchant.com is a registered ISO and MSP of First National Bank of Omaha, 1620 Dodge St., Omaha, Nebraska. The company lists a PO box in Fate, TX as its headquarters.

Affiliation with Harbortouch

The Better Business Bureau lists Curtis Stevens as the president of Gotmerchant.com. We have also been repeatedly contacted by a sales agent named Curtis Stevens in the comment section of our Harbortouch review, and this second Curtis Stevens appears to be employed as an independent sales rep for Harbortouch.

This Facebook page for Harbortouch of Texas lists Curtis Stevens as a contact and also names Fate, Texas, as the company’s headquarters. Given the fact that the BBB lists a PO box in Fate, Texas, as the address for Gotmerchant.com, it appears very likely that the Curtis Stevens who is the president of Gotmerchant.com is the same person as the Curtis Stevens who works as an independent sales agent for Harbortouch. In addition, a BBB complaint filed against Gotmerchant.com in November 2014 explicitly names Harbortouch as the entity with whom the merchant did business. It therefore appears that Gotmerchant.com and Harbortouch may not operate as entirely separate entities.

Gotmerchant.com Review Table of Contents

  • Costs & Contract: GotMerchant offers a two-year contract with a $250 early termination fee.
  • Complaints & Service: GotMerchant has received fewer than 10 public complaints.
  • BBB Rating: GotMerchant has an “A+” rating and has received 1 complaint in the past 3 years. The company has been accredited by the Better Business Bureau since 2010.
  • Sales & Marketing: GotMerchant does not appear to rely on independent sales agents and has not received any complaints about its sales practices.
  • Rates & Fees: How Merchants Got The Best Rates With GotMerchant

Gotmerchant.com Statement Analyzer

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Products & Services Offered

Types of Businesses Served

  • Retail
  • MOTO
  • Mobile
  • E-commerce

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Gotmerchant.com Rates, Fees, and Costs

Key Points

Retail Debit Rate 0.69% + $0.20
Retail Qualified Rate 1.69% + $0.20
Retail Mid-Qualified Rate 2.44% + $0.20
Retail Non-Qualified Rate 3.29% + $0.20
Internet Debit Rate 0.99% + $0.25
Internet Qualified Rate 2.19% + $0.25
Internet Mid-Qualified Rate 2.94% + $0.25
Internet Non-Qualified Rate 3.79% + $0.25
Monthly Minimum Fee $25
Monthly Service Fee $10
Early Termination Fee $250
PCI Compliance Fee Undisclosed
Equipment Lease Terms 36 Month (locked)

Two-Year Contract

The standard Gotmerchant.com contract appears to be a two-year agreement with a $250 cancellation fee, a $10 monthly service fee, a $25 monthly minimum fee, no annual fee, and a variable PCI compliance fee. A representative of the company has stated on other consumer protection websites that these terms (specifically contract length and termination fee) are flexible depending on a merchant’s business type, size, and time in business. The company also offers Interchange-plus pricing to all merchants, but smaller merchants may pay more in markups and monthly minimums. An overall lack of complaints about the company’s contract terms indicates that most merchants are satisfied with their contracts.

Harbortouch POS Contracts

Gotmerchant.com also sells Harbortouch POS systems, which cost a flat amount per month that depends on the type of system provided. Although Harbortouch POS systems are given to merchants for no upfront cost, they come with a three-year non-cancellable agreement that requires merchants to pay for the entire contract regardless of when they terminate service. Returning the Harbortouch POS system will not relieve a merchant of his or her obligations under this contract. It is our opinion that this type of contract is unfavorable to merchants because it locks them into an agreement that will cost thousands of dollars and cannot be cancelled if the merchant no longer wishes to use the system.

An Excellent Provider With Troubling Partnership

The only factors lowering Gotmerchant.com’s score in this category are its Harbortouch POS agreement, its industry-average cancellation fee and its standard two-year agreement. To the company’s credit, the last two terms appear to be negotiable and infrequently applied. It is therefore possible for some merchants to receive terms through Gotmerchant.com that compete with even the cheapest merchant accounts.

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Response from Gotmerchant.com

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Gotmerchant.com Complaints & Customer Reviews

Key Points

Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

Clean Complaint Record

We are currently unable to locate any Gotmerchant.com complaints that characterize the company as a scam or a ripoff. As noted above, there are many reviews citing exceptional customer service from the company, many of which report same-day responses, honest conduct, and a willingness on Gotmerchant’s part to work with its partner companies to resolve merchant complaints. The company offers several dedicated support phone lines on its website, depending on whether the merchant needs assistance during or outside of business hours.

Mixed Responses to Complaints

We are inclined to note that Curtis Stevens appears to be very active in responding to complaints about Harbortouch on this website and others. Although it’s encouraging to see a company representative take public complaints so seriously, there are multiple occasions in which Mr. Stevens accuses the complainant of being a competitor rather than an actual merchant of Harbortouch. For this reason, merchants who are dissatisfied with a Harbortouch POS system they have obtained through Gotmerchant.com are advised to supply proof that they are actual customers before posting negative reviews.

Gotmerchant.com Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against Gotmerchant.com. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Gotmerchant.com Customer Support

Given that Gotmerchant.com is not the recipient of any negative online complaints, we have awarded it an “A” in this category for the time being. However, it does not currently warrant consideration as a top merchant account for customer service.

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Response from Gotmerchant.com

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Gotmerchant.com BBB Rating Summary

Key Points - BBB

Product & Service Complaints 0
Billing & Collection Complaints 0
Advertising & Sales Complaints 1
Guarantee & Warranty Complaints 0
Delivery Complaints 0

Under 5 Complaints

Gotmerchant.com is an accredited business of the Better Business Bureau and is currently rated an “A+” with accreditation since 2010. As of this review, only 1 complaint has been registered with the BBB, and it was an advertising or sales issue. The single complaint either was resolved to the dissatisfaction of the merchant or did not receive a final response from the merchant.

An “A” Performance Overall

In light of the company’s complaint total and resolution ratio, we agree with the BBB’s rating.

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Response from Gotmerchant.com

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Truth In Marketing & Advertising

Key Points

Employs Independent Resellers No
Advertises Deceptive Rates No
Discloses All Important Terms Yes

In-House Sales Team

Gotmerchant.com appears to market itself primarily through its client network and its in-house sales team. As of this update, we were unable to locate any Gotmerchant.com reviews that describe a negative experience with the sales team; in fact, there are numerous testimonials available online that relate overwhelmingly positive experiences. Many of these positive interactions mention a specific representative of the company, which indicates a high level of consistency and accountability within the Gotmerchant.com sales team.

Rates Clearly Disclosed

Although it takes a bit of searching to find, Gotmerchant.com’s rates and fees page discloses a great deal of information about how “Qualified,” “Mid-Qualified,” and “Non-Qualified” rates are assessed. It also lists each of these rates in addition to most of the company’s standard monthly fees and terms. The company’s website does not actively promote interchange-plus pricing, but a company representative has stated on other consumer protection websites that Gotmerchant.com does offer this pricing structure to all merchants, with varying markups and minimums depending on size and time in business. Overall, Gotmerchant.com appears to market its services in a forthright manner, and there are only positive comments to be found about the company’s sales tactics online.

Harbortouch Equipment and Terms

It should be noted that Gotmerchant.com does not disclose that its POS system is a Harbortouch POS system. Harbortouch’s POS systems are provided to merchants for no upfront cost as part of a non-cancellable three-year agreement. Our review of Harbortouch assigns the company a low score in this section for what appears to be a pattern of incomplete or insufficient disclosure by the company’s sales representatives with regard to this long-term agreement. Given the fact that Gotmerchant has a nearly spotless complaint record, we will not lower the company’s score in this review, but merchants should be aware that the Harbortouch POS system requires a long-term commitment and has received numerous complaints from merchants. If you are concerned that Gotmerchant.com or Harbortouch is charging you undisclosed fees, we recommend seeking a third-party statement audit to find and eliminate hidden charges.

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Response from Gotmerchant.com

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Our Opinion of Gotmerchant.com

A Reliable Option for Many Business Types

According to all available information, Gotmerchant.com rates as a reliable merchant services provider. The company is showing mostly positive reviews and nearly zero complaints online. Its standard contract isn’t especially competitive, but the company appears to show some flexibility with regard to these terms. Merchants are encouraged to strongly negotiate the provisions of their contracts and to compare Gotmerchant to top-rated all-purpose merchant accounts.. We also advise merchants to inquire about all possible terms and fees associated with Gotmerchant.com’s Harbortouch POS system. It is worth noting that Gotmerchant.com could potentially be confused with a company called GoEmerchant in search results. These two companies are unrelated.

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Why I'm Qualified to Write About Credit Card Processing

I'm a former credit card processing sales director who left the industry to start my own a small business. From the time that I starting working in the merchant services industry to when I left to write about it, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this insider knowledge to myself, so built this website to help small business owners research which service providers to use and how to save money on rates and fees. I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers here. I can help you save money with your current merchant account or help you find a new one. Message me here to get started.

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